auspost.com.au Acquisition Mail Service guide November 2015

auspost.com.au Acquisition Mail Service guide November 2015

am@auspost.com.au auspost.com.au/acquisitionmail 13 11 18 Australia Post Attn: AM Administrator Business Letter Services GPO Box 1777 MELBOURNE VIC 3001 Disclaimer This guide presents the Acquisition Mail service and explains its conditions of use. It is intended for the guidance of customers in preparing and lodging articles within Australia for carriage by Australia Post. Although correct at the date of publication, conditions are subject to revision from time to time and services may be modified, added to or withdrawn. Up to date information may be obtained from any post office. The following trade marks and their associated logos (registered or otherwise) are owned by the Australian Postal Corporation: Unaddressed Mail; Acquisition Mail; Print Post; Charity Mail; PreSort Letters; Promo Post; Clean Mail; Impact Mail; Reply Paid. All rights reserved.

Do you want to acquire new customers? Do you want to target residential addresses in specific geographic areas, excluding existing customers? Do you plan to lodge 30,000 or more articles? Do you have the facility to barcode your mail? Then Acquisition Mail may be for you!

Contents Contacts for Acquisition Mail enquiries......................................front Bulk mail services compared.................................................... 4 What s in the guide?............................................................. 6 1. Acquisition Mail basics.................................................... 7 1.1 What is Acquisition Mail?................................................... 7 1.2 Why use Acquisition Mail?.................................................. 7 1.3 What qualifies for Acquisition Mail?........................................ 7 1.4 How to apply............................................................... 8 1.5 Preparation basics......................................................... 9 Article size, weight and type requirements; Correct addressing requirements and barcoding; Adding logos, advertising and other printing; Providing a sample of the intended article 1.6 Lodgement basics........................................................ 11 1.7 Delivery standards........................................................ 12 1.8 What will it cost?.......................................................... 12 Conditions for same state prices; Conditions for Acquisition Mail prices; Return mail rebate 1.9 Summary checklist........................................................ 13 2. Acquisition Mail registration and data file............................... 14 2.1 Applying for Acquisition Mail.............................................. 14 Registration; Target regions; Obtaining the Job ID number and address data 2.2 What is the Acquisition Mail Data File?.................................... 15 2.3 Use of the Acquisition Mail Data File...................................... 15 2.4 No Advertising Material addresses..................................... 15 2.5 ADMA s Do Not Mail addresses.......................................... 15 2.6 Excluded address points.................................................. 16 2.7 Summary checklist........................................................ 16 3. Acquisition Mail preparation............................................ 17 3.1 Preparation overview..................................................... 17 3.2 Article characteristics..................................................... 18 Content; Article size, weight and shape; Article type; Paper stock; Plastic wrapping; Sealing of articles; Article flexibility 3.3 Article layout and zones.................................................. 23 3.4 Postage zone............................................................. 23 Postage Paid Imprint; Personalised Postage Paid Imprint; Postage meter impression; Colour of postage zone inscriptions 3.5 Return address zone...................................................... 25 3.6 Barcode and delivery address zone....................................... 26 Barcode and address location; Address layout; Address fonts and colours; Acquisition Mail Job ID number

3.7 Barcoding................................................................. 29 Obtaining the DPID for each address; Barcode location; Barcode clear zone; Customer appended information in barcodes; Address Matching Approval System (AMAS); Unbarcoded articles 3.8 Adding logos, advertising and other printing............................. 30 3.9 Providing a sample of the intended article................................ 30 3.10 Non-compliance........................................................... 31 Prior to lodgement; After lodgement 3.11 Testing.................................................................... 31 3.12 Summary checklist........................................................ 32 4. Acquisition Mail lodgement.............................................. 33 4.1 Lodgement overview...................................................... 33 4.2 Applying for Acquisition Mail.............................................. 35 4.3 First lodgement........................................................... 35 4.4 Sort categories............................................................ 35 Barcode Sort Plan (BSP) 4.5 Preparation of letter trays................................................ 36 State separation of Residue trays and Unbarcoded trays 4.6 Completing tray labels.................................................... 37 Preprinted tray labels; Labelling software; How to affix tray labels to letter trays 4.7 Lodgement of articles..................................................... 39 Lodgement documents; AMAS Address Matching Processing Summary Report; Supporting document; Where and when to lodge; Interconnect option; Lodgement in ULDs; Use of pallets 4.8 Return mail rebate........................................................ 45 4.9 Summary checklist........................................................ 45 5. Barcoding print specifications........................................... 46 5.1 The Postal Address File (PAF)............................................. 46 PAF Incremental Changes File 5.2 Printing the barcode...................................................... 48 Barcode length; Bar dimensions; Barcode skew; Reflectance; Barcode Quality Program 6. Acquisition Mail service Terms and Conditions.......................... 51

Bulk mail services compared What can bulk mail services do for me? What size articles can I send? What weight articles can I send? Pricing steps (g) How fast is the delivery? What is the minimum volume of articles? Do I need to print barcodes? Do I need to sort the articles? Do I need to apply to use this service? Print Post PreSort Letters Promo Post Charity Mail Clean Mail Deliver approved regular publications, such as magazines or newsletters Deliver machineaddressed articles which are barcoded and sorted Deliver small PreSort Letters articles that are of a promotional nature Deliver PreSort Letters articles at lower prices for approved charitable organisations Deliver machineaddressed smaller articles, without the need to barcode or sort them 125 125 Large 125 125, 175, 250, 300, 350, 400, 450, 500, 600, 700, 800, 900, 1kg Plus 125 125 Large 125 250 500 Large 125 Plus 125 125 Priority: Same state metro next day Regular: Same state metro 2 3 days Priority: Same state metro next day Regular: Same state metro 2 3 days Regular: Same state metro 2 3 days Priority: ( articles only): Same state metro next day Regular: Same state metro 2 3 days Priority: Same state metro next day Regular: Same state metro 2 3 days 100 articles 300 barcoded articles 4,000 barcoded articles 300 barcoded articles 300 articles Not required (Recommended only) On at least 300 articles On at least 4,000 articles On at least 300 articles No Bundles or trays for each postcode Trays for each sort plan number Trays for each sort plan number Trays for each sort plan number No Apply for a Print Post Publication Number Nominate your lodgement facility(s) PreSort Letters application process applies Apply for a Charity Mail Approval Number No How does the cost per article compare? eg article, 125g 4 Australia Post Acquisition Mail

l Clean Mail Clean Clean Mail Mail Acquisition Mail Imprint / Metered Reply Paid Acquisition Acquisition Mail MailImprint Imprint / Metered / Metered Reply Reply Paid Paid Deliver machine- Deliver addressed Plus Plus Plus Plus 125125 125125 125 125 125 125 125 125 125 250 250 250 Deliver Deliver addressed addressed Deliver Deliver machinemachine(non-personalised) addressed smaller (non-personalised) at articles, addressed addressed smaller smaller articles to reach without the (non-personalised) articles articles to reach reach articles, articles, without without the the prospectsto and e need to barcode or prospects prospects and and ble tableneed need to to barcode barcode or or acquire new sort them acquire acquire new new sort sort them them customers customers customers e Plus Plus Priority: Priority: Priority: only): y): Same Same state state metro metro -- ): Same state metro tro - - next next day day next day Regular: Regular: Regular: Same Same state state metro metro state tro Same 2 3 2 3 days days metro sort t yrity Deliver imprinted Make it easy for Impact Mail Impact Impact Mail Mail Unaddressed Unaddressed Unaddressed Deliver creatively Deliver unaddressed Deliver creatively creatively Deliver unaddressed unaddressed Make it easy itcustomers easy forfor todeliver Deliver Deliver imprinted imprinted shaped articles Deliver leaflets, catalogues your or metered articlesmake shaped articles articles mail leaflets, leaflets, catalogues catalogues your customers customers to to shaped or at or metered articles your great for direct etc to all letterboxes respond ametered lowerarticles price great great for for direct direct mail mail etc etc to all to all letterboxes letterboxes respond respond at at a lower a lower price price campaigns in an area, at very than Full Rate mail, campaigns campaigns in an in an area, area, at at very very than than FullFull Rate Rate mail, mail, low cost with minimum lowlow cost cost with with nono no minimum minimum volume volume volume Large Large Large 125125 125 250250 250 500500 500 125125 125 Large Large Large 125125 125 250250 250 500500 500 Plus Plus Plus 125125125 125125125 Large LargeLarge 50 50 50 50 50 50 100100 100 100100 100 250250 250 Regular: Regular: Priority: Priority: Priority: Priority: 1 7 1 7 days days Regular: Priority: Priority: 1 7 days Same state metro Same Same state state metro metro - --(PO(PO Box/Bags Box/Bags only) only) Same state metro Same state metro Same state metro (PO Box/Bags only) 2 3 2 3 days days next next day day Same Same state state metro metro - 2 3 days next day Same state metro next next day day Regular: Regular: next day Regular: Same Same state state metro metro Regular: Regular: Same state metro Regular: 2 3 2 3 days days Same Same state state metro metro 2 3 days Same state metro 2 3 2 3 days days Lodge Lodge upup to to seven seven Lodge up to seven days days before before your your your days before chosen delivery chosen delivery chosen delivery week week 300 300 articles articles 30,000 30,000 articles articles and and NoNo minimum minimum 30,000 articles No minimum 60 60 perper cent cent of the of and the address data data 60address per cent of the provided provided address data NoNo minimum minimum 300 300 articles articles One One suburb, suburb, town, town, Oneround suburb, town, postcode, postcode, round or or channel channel (Conditions (Conditions postcode, round or apply) apply) channel (Conditions NoNo To To thethe maximum maximum extent Toextent the maximum (Preprinted) (Preprinted) NoNo NoNo (Not (Not addressed) addressed) No NoNo Trays Trays forfor each each sort sort No plan number plan number NoNo Trays Trays forfor each each or or postcode postcode sort sort Trays for each plan plan number number NoNo Online Online registration registration Apply Apply forfor a Reply a Reply Paid Paid Number Number 2 3 days 300 articles No NoNo No NoNo No week 2 3 days provided NoNo No extent Trays for each sort plan number Online registration No minimum (Preprinted) No 300 articles No postcode or sort No apply) (Not addressed) Prepare Prepare in trays in trays and and label label as as instructed instructed Prepare in trays and byby Australia Australia Post Post label as instructed No.No.plan number by Australia Post Non-paper Non-paper articles articles Book Book at at least least two two No. should should bebe submitted submittedweeks weeks before before thethe Apply for a Reply forfor Non-paper articles Book at least two testing testing delivery delivery week week Paid Number should be submitted for testing weeks before the delivery week

What s in the guide? This guide is written to provide ease of reference within four simple sections: Acquisition Mail basics, Acquisition Mail registration and Data File, Acquisition Mail preparation and Acquisition Mail lodgement. In addition, there is a specialised section for barcoding specifications. Section 1 Acquisition Mail basics This is essential reading and should be read first, as it covers the service at a glance, including features and benefits. This section provides you with a brief overview of the service and enough knowledge to ensure the correct solution has been selected for your mailing needs. You can then progress to the more detailed sections of the Acquisition Mail registration and Data File, Acquisition Mail preparation and Acquisition Mail lodgement. Section 2 Acquisition Mail registration and data file This section is essential reading if you are registering for Acquisition Mail. It covers areas such as registering for the service and providing data selection details, and detailed information on the composition of the Acquisition Mail Data File. This section equips you with all you need to know to successfully register and use the supplied data. Section 3 Acquisition Mail preparation This section provides the detail required to prepare articles ready for lodgement. It covers areas such as size and weight, article type, paper stock and plastic wrapping, through to barcoding, inscriptions, layout and addressing requirements. This section equips you with all you need to know in order to correctly prepare your Acquisition Mail articles. Section 4 Acquisition Mail lodgement This section provides the detail required to lodge articles. It covers areas such as choosing sort categories, how to prepare letter trays and completing and affixing tray labels, through to lodgement documentation and where to lodge articles. This section equips you with all you need to know in order to successfully lodge your Acquisition Mail articles. Section 5 Barcoding This section provides detailed information on the AMAS program, the Postal Address File (PAF) and printing the 4-state barcode. 6 Australia Post Acquisition Mail

1. Acquisition Mail basics 1.1 What is Acquisition Mail? Acquisition Mail is an Australia Post service for the delivery of addressed (non personalised) bulk mail. It allows you to geographically target an addressed mail campaign to residential address points in specific postcodes, suburbs (localities) or Census Collection Districts (CCDs). You can use Acquisition Mail to reach more prospects and acquire them as new customers. Through Acquisition Mail, Australia Post supplies residential street addresses for nominated geographic regions. You can ensure your mail campaign only reaches prospective customers by removing existing customer addresses from your mailing. 1.2 Why use Acquisition Mail? With Acquisition Mail you can: achieve better reach, higher readership target prospective customers within a defined geographic catchment area exclude existing customers from the mailing access lower prices and reduce print costs by only mailing prospects in the target area associate your brand with an addressed mailing maximise the space available for creative artwork have the option to include specific address points (eg households with No Advertising Material stickers, the ADMA Do Not Mail file. 1 In addition, the Acquisition Mail service also: allows a postage meter to be used as a payment method has the option to arrange your own interstate transport to interconnect with Australia Post s letters service network at designated facilities has delivery with daily normal mail by the same professional delivery officers offers a postage rebate for any returned mail in excess of 10 per cent of the total lodgement volume provides a free return mail recycling service. 1.3 What qualifies for Acquisition Mail? To qualify: a minimum of 30,000 articles must be lodged in total a minimum saturation of 60 per cent is required (ie at least 60 per cent of the addresses supplied for your target area must be mailed to) 1 This option is not available for mailings in the state of QLD.

the maximum number of progressive lodgements is three (3). These can be made over a maximum period of six (6) weeks, and must be made within three months of data supply date. See section 2.3 for more details. the content of the article must be acquisition in nature, and more specifically meet the conditions set out in section 3.2.1. Australia Post s return address must be used on all articles. See section 3.5 for more details. a PDF or physical sample of the intended article must be provided to Australia Post for approval prior to lodgement. See section 3.9 for more details. 1.4 How to apply You need to register to use the Acquisition Mail service before Australia Post can provide the address data file for the targeted regions. Registration is online via auspost.com.au/acquisitionmail. Within two business days of completing the registration, Australia Post will email you the Acquisition Mail data file complete with pre-populated lodgement document(s). See section 2.1 8 Australia Post Acquisition Mail Basics

1.5 Preparation basics Information in this section is designed to provide an overview of article preparation. More detailed information can be found in the Acquisition Mail preparation section. 1.5.1 Article size, weight and type requirements Acquisition Mail is available for and Plus size categories. All articles in a lodgement must be within the same size category. Articles can weigh up to 125 grams. Plus Maximum weight 125g 125g Minimum size 88 138mm 88 138mm Maximum size 130 240mm 162 240mm Maximum thickness 5mm 5mm Shape Rectangular Rectangular Common examples DL (110 220mm) C6 (114 162mm) C5 (162 229mm) It is preferred that the length is at least 1.2 times the width. Articles with a length less than 1.2 times the width may be accepted subject to satisfactory test results see section 3.11. Articles can be either envelopes or postcards. Plastic wrapping is acceptable for article lodged in Direct trays only. See section 4.4. Plastic wrapped articles are measured on the total plastic size, not the size of the contents. See section 3.2

1.5.2 Correct addressing requirements and barcoding You need to pay particular attention to addressing and barcoding. Detailed information on printing the 4-state barcodes can be found in section 5 Barcoding print specifications. Articles need the addressed side to be printed with: 1 the Postage Paid Imprint (unless a postage meter is used) 2 the mandatory return address GPO Box 1638 MELBOURNE VIC 3001 3 a barcode, and a delivery address that observes correct addressing conditions 4 the Acquisition Mail Job ID Number above the delivery address block or above the return address. 2 4 3 1 If undeliverable return to: GPO Box 1638 MELBOURNE VIC 3001 POSTAGE PAID AUSTRALIA AM000 123 Sample Street SAMPLETOWN VIC 0000 See section 3.3 AMAS Certified barcode software Australia Post certifies barcode software through its Address Matching Approval System (AMAS) program. The certified software contains a copy of Australia Post s Postal Address File (PAF). A list of the companies that have developed AMAS approved software, and been granted a licence to supply address-matching and correction software can be located at auspost.com.au/amas. The PAF is one of the most comprehensive address reference databases in Australia. It contains Australian addresses in a correct address format, along with their corresponding DPIDs (Delivery Point Identifiers). Each DPID is a randomly generated, unique 8-digit number, which is associated with an address. The Acquisition Mail data file does not include DPIDs, therefore it is a condition of the service that current AMAS certified software is used to match: 1 each delivery address in a lodgement... 2 to its correct DPID (8-digit Delivery Point Identifier)... 3 and print this on the article as a correctly formatted barcode. 1 123 Sample Street SAMPLETOWN VIC 0000 2 54516251 3 See section 3.7 and section 5 10 Australia Post Acquisition Mail Basics

Australia Post Sort plan Barcode (Acquisition Mail) Page 1 of 3 August 2015 MELBOURNE VIC 3001 To the Householder 48 Cavenagh Street DARWIN NT 0800 2/6/2014 AM 000 Ajax Mail NSW (02) 9333 8888 POSTAGE PAID AUSTRALIA 1.5.3 Adding logos, advertising and other printing Any logos, advertising and other printing must follow the requirements for clear zone areas on the article. See section 3.8 1.5.4 Providing a sample of the intended article It is a condition of the service that you provide a PDF or physical sample of the intended article to the Acquisition Mail Administrator to ensure that it is compliant with addressing and content requirements. See section 3.9 1.6 Lodgement basics Information in this section is designed to provide an overview of lodgement. More detailed information can be found in the Acquisition Mail lodgement section. You have the choice to sort articles into three sort categories. Regardless of the category, all articles must be placed into correctly labelled Australia Post letter trays. Both trays and labels can be supplied by Australia Post. AM000 If undeliverable, return to: GPO Box 1638 The three sort categories are: Sort category Direct trays Residue trays Unbarcoded trays Description Barcoded articles in separate trays according to the Barcode Sort Plan of postcode ranges which can be found at auspost.com.au/sortplans. Plastic wrapping is allowed. The minimum quantity is 300 articles (or 4kg of article weight excluding the tray) per postcode range. Remaining articles become Residue. Where there are insufficient barcoded articles to make a Direct tray For articles that cannot be barcoded auspost.com.au Barcode (Acquisition Mail) sort plan Updates to the Sort Plan are made in March and September each year. To ensure that the current sort plan is used, it is recommended that the sort plan be downloaded from the Australia Post website at auspost.com.au/sortplans or collected from the nearest post office or business centre. Valid from 1 September 2015 to 29 February 2016 Denotes changes made from previous plan Plan No. Postcode ranges Northern Territory 001 0800 0859; 0880 0909 002 This plan is allocated to Queensland New South Wales 003 1637 1640; 1650 1669; 2084 2087; 2092 2108 004 1612 1636; 1641 1645; 1670 1674; 1680 1689; 1710 1724; 1771; 2072 2073; 2076 2083; 2109; 2112 2114; 2118 2122 005 1725 1738; 1755 1770; 1772 1782; 2125 2126; 2145 2149; 2152 2159; 2746; 2763 2764; 2767 2769; 2775; 2781 006 1405 1406; 1408; 1470; 1700 1709; 1739 1754; 1800; 1802 1829; 2045 2047; 2115 2117; 2123 2124; 2127 2141; 2150 2151; 2190 007 1500 1611; 1646 1649; 1675 1679; 1690 1699; 2055 2071; 2074 2075; 2088 2091; 2110 2111 008 1783 1799; 2740 2745; 2747 2762; 2765 2766; 2770 2774; 2776 2780; 2782 2786 009 1830 1864; 1876 1889; 1891 1893; 1900 1920; 2142 2144; 2160 2166; 2169; 2175 2177; 2197 2202; 2211 2214 010 1301 1310; 1335 1379; 1420; 1424; 1427; 1430; 1435; 1439; 1441 1445; 1455; 1460; 1465 1469; 2011; 2013; 2015; 2018 2036; 2052 011 1311 1334; 1391; 1431 1434; 1436 1438; 1446 1454; 1456 1459; 1461 1464; 1471 1476; 2004; 2014; 2037 2044; 2048 2050; 2053 2054; 2203 2204 012 1407; 1409 1419; 1477 1487; 1491 1494; 1801; 2051; 2191 2196; 2205 2210; 2215 2223; 2881 2899; 2921 2999 013 1488 1490; 1495 1499; 1921 1935; 2224 2239; 2500 2530 014 1865 1875; 1890; 1894 1899; 2167 2168; 2170 2174; 2178 2189; 2555 2579 015 1206 1290; 1300; 1400 1404; 1421 1423; 1425 1426; 1428 1429; 1440; 2000; 2002; 2005 2008; 2009 2010; 2012; 2016 2017 016 1000 1205; 1291 1299; 1380 1390; 1392 1399; 2001; 2003 017 1970 1999; 2264 2338; 2413 2430 018 1956 1969; 2339 2412; 2431 2483; 2495 2499

Acquisition Mail Job ID Number Please note: To be eligible for Acquisition Mail prices you need to comply with the terms and conditions of the service which include mailing a minimum of 30,000 articles and at least 60% of the total data supplied for the campaign. Details of which are supplied in the Acquisition Mail service guide. Items must: be the same same article size category be sorted into trays and correctly labelled not contain a mix of payment streams, ie metered and postage paid imprint comply with addressing and other conditions of the Acquisition Mail service. Lodgements will only be accepted from campaigns registered with Australia Post. Name of facility where lodging mail Contact name Company / business name Contact name Company / business name Address Australia Post Charge Account Number Payment by postage meter Job number Job name Customer reference / invoice reference Telephone number Telephone number If you are using the Electronic Lodgement Mailing Statement (elms) please transfer these exact details under the Job Reference section of the Mailing Statement. Total minimum lodgement required for campaign Lodgement number of Final progressive lodgement must be completed within 6 weeks of the first lodgement. Final lodgement must be completed by: The main purpose of this mailing is: Promotional Article size category (A10) Plus (A11) Up to 125g Up to 125g Breakdown of Acquisition Mail articles: Number of articles Number Same state Other state Total of trays Direct trays Residue trays Unbarcoded trays Total I hereby declare that: 1 I am the advertiser or authorised agent of the advertiser. 2 I have read and agreed to the Acquisition Mail terms & conditions, in particular the eligibility criteria. I understand the additional charges that may apply for failing to comply with these terms & conditions. 3 All information contained on this document is to the best of my knowledge true and correct. 4 I acknowledge that Australia Post have accepted this lodgement for carriage only when this form is correctly receipted and stamped. Australia Post reserves the right to inspect the lodgement to ensure the mailing details are correct and the terms and conditions have been complied with. 5 I certify that the address details contained within this lodgement have been accessed via the Acquisition Mail online registration system. 6 DPIDs are current against the latest version of the Postal Address File (PAF) and have been checked using a current version of AMAS certified software. Signature (Advertiser or agent) Date / / Name (block capitals please) Received by FAP220/221/225 number Time Final check performed by Important Note: If any of the pre-populated details in this form change prior to lodgement you MUST contact the Acquisition Mail Administrator on 1800 082 844 or email am@auspost.com.au to advise of the changes. You will then be issued with an updated lodgement document(s) to use when lodging your Acquisition Mail campaign. ABN 28 864 970 579 G&M#518 June 2014 You need to provide an Acquisition Mail lodgement document (shown below) when lodging articles. Acquisition Mail Lodgement document Mail details Mailing agent s details (if applicable) Advertiser s details Declaration Payment / invoice details Australia Post use only See section 4 1.7 Delivery standards Acquisition Mail is delivered Monday to Friday with letters and other mail as per Regular delivery standards. To view detailed information for Regular delivery standards, visit auspost.com.au/acquisitionmail. 1.8 What will it cost? Current pricing is listed in the Post charges booklet (8833665), which can be obtained from any post office, or downloaded from auspost.com.au/postguides. The prices for Acquisition Mail articles vary by size category, the sort category and the destination state, as displayed in the following table: Direct tray Size category Same state Other state Plus Residue tray Unbarcoded tray Payment for the service can only be made by Australia Post Charge Account, or by using a postage meter. Payment by cash or credit card will not be accepted. For details, please discuss with your lodgement facility or account manager, or the contacts detailed at the front of this guide. 1.8.1 Conditions for same state prices Articles attract same state prices when lodged within the same state as the delivery address (as defined in the Barcode Sort Plan). For charging purposes, the Australian Capital Territory is considered to be part of New South Wales, and South Australia does not include the Northern Territory. 12 Australia Post Acquisition Mail Basics

1.8.2 Conditions for Acquisition Mail prices In order to qualify for Acquisition Mail prices, all articles must be prepared and lodged in accordance with the terms and conditions of the service. If any of the articles do not meet the terms and conditions of the service, Australia Post has the right to increase the charges so that the applicable delivery service postage rate is paid and charge for the address data provided. See section 3.10. 1.8.3 Return mail rebate Australia Post will rebate the postage, at same state prices, for articles received at the return address in excess of 10 per cent of the lodgement total. See section 4.8. 1.9 Summary checklist The key points covered in this section include: Acquisition Mail allows you to target residential address points in specific postcodes, suburbs or CCDs. There must be at least 30,000 articles lodged in total. All applications must be registered online before data can be provided. At least 60 per cent of the address points provided must be mailed to. Acquisition Mail is available for and Plus size category articles. Articles can be either envelopes or postcards, and they can also be plastic wrapped (conditions apply). The articles must adhere to specific content rules to ensure they are acquisition in nature. Correct addressing conditions apply. AMAS certified software must be used to print the correctly formatted barcode. A PDF or physical sample of the intended article must be submitted to the AM Administrator prior to lodgement. Progressive lodgements are allowed but are limited to three (3) over a maximum six (6) week period. All lodgements in a campaign must be completed within three (3) months of the supply date. Acquisition Mail uses Regular delivery. All terms and conditions of the service must be met in order to qualify for Acquisition Mail prices.

2. Acquisition Mail registration and data file 2.1 Applying for Acquisition Mail 2.1.1 Registration You need to register to use the Acquisition Mail service before Australia Post can provide the data file of address points for your target regions. Registration is online via auspost.com.au/acquisitionmail. First time users of the online registration process will need to initially sign up when entering the site. A username and password will then be issued and must be used to login when returning to the site. 2.1.2 Target regions During the registration process you will be asked to provide details of your intended target regions: Whether you would like to target at postcode, suburb or Census Collection District (CCD) level Whether you would like to override the automatic exclusion of households with No Advertising Material stickers or those on ADMA s Do Not Mail list. You will also be asked to submit your nominated target regions. This means a list of the postcodes, suburbs or CCDs to be targeted. This can be done by either submitting a csv or txt file with the listings or by browsing and selecting from a list provided. You then have the option of going back and reviewing the target regions or proceeding by agreeing to the terms and conditions of the service. 2.1.3 Obtaining the Job ID number and address data Once you have agreed to the terms and conditions, you will immediately be provided with your Acquisition Mail Job ID number and within two business days Australia Post will email the address data file complete with pre-populated lodgement document(s). 14 Australia Post Acquisition Mail Registration and data file

2.2 What is the Acquisition Mail Data File? There are approximately 8.4 1 million residential address points in the Acquisition Mail Data File. The file does not hold any personal or business names, or industry classification information. The data identifies and confirms each deliverable street address point and records if the address point displays a No Advertising Material sign. 2.3 Use of the Acquisition Mail Data File Specific conditions apply to the use of the data supplied: Non-personalised (no name included) addresses are supplied according to the selection parameters outlined in the List Profile section of the registration. The data is supplied by Australia Post solely for the provision of the Acquisition Mail service, and remains the property of Australia Post. It must not be modified, copied, offered for sale, provided to any other person, or used for any other purpose than the specific Acquisition Mail service that relates to the registration. The data is supplied in one single quantity, and not in batches. The data must be used within three (3) months of the supply date. If you fail to lodge the entire Acquisition Mail campaign within three months of Australia Post supplying the data file you may be charged up to $0.10 per address provided. The data is supplied in pipe ( ) delimited format, which can be opened in standard spreadsheet or database software (eg MS Access, MS Excel). The data is supplied with these fields: Address 1 Address 2 Locality State Postcode No additional fields are supplied, and each Delivery Point Identifier (DPID) must be appended using approved AMAS software see section 5. 2.4 No Advertising Material addresses No Advertising Material address points are excluded unless otherwise requested in the registration process. 2 2.5 ADMA s Do Not Mail addresses The Australian Direct Marketing Association s (ADMA) Do Not Mail register is a list of individuals requesting not to receive addressed direct mail. These address points are excluded unless otherwise requested in the registration process. 2 1 The number of address points may change due to ongoing updates to the Acquisition Mail Data File. 2 This option is not available for mailings in the state of QLD.

2.6 Excluded address points Street address points not included in the Acquisition Mail Data File are primarily those in rural and remote areas. The data file does not include post office boxes, locked bags, private mail bags, community bags, addresses subject to counter delivery, addresses in external territories and addresses that have occupancy for less than 50 per cent of the year, eg holiday homes. 2.7 Summary checklist The key points covered in this section include: The data file contains approximately eight million residential addresses. Conditions apply to the use of the Acquisition Mail Data File. No Advertising Material and addresses on ADMA s Do Not Mail list are excluded from the data file unless specifically requested during registration. The data file does not contain address points for rural and remote areas, post office boxes, roadside mail bags and similar address points. 16 Australia Post Acquisition Mail Registration and data file

3. Acquisition Mail preparation 3.1 Preparation overview This section covers in detail all the information you need to prepare your articles. The diagram below illustrates the steps to prepare Acquisition Mail. Each requirement is covered in detail throughout the section. 1 2 3 4 5 6 7 8 9 Check article content matches content requirements 3.2.1 Check size and weight of article matches requirements 3.2.2 Check article matches the type allowed 3.2.3 Follow all guidelines for plastic wrapping requirements (if applicable) 3.2.5 Check article layout addresses all required zones 3.3 Check all inscriptions are displayed on article 3.4 3.6 Follow all correct addressing requirements 3.6.2 3.6.3 Check all elements of the barcoding process are followed 3.7 Send a PDF or physical sample to the Acquisition Mail Administrator 3.9 You can now prepare to lodge 4

3.2 Article characteristics 3.2.1 Content To qualify for the Acquisition Mail service articles: must have a core communication objective of obtaining customers or generating donations and / or sales of products, services, and / or memberships. The service is not available for articles designed to provide broad brand knowledge or provide businesses or the public with community information or announcements including any government or business notices with an informative / educational communication objective. must contain a call to action. Call to action is defined as an avenue to respond to the mail piece, eg phone number, website, email, or physical address. must be from the same Advertiser. may contain variable images, content and copy, but must not contain any variable images, content and copy associated with an individual recipient or address or refer to a prior relationship with a recipient including, but not limited to transactional information. must not make reference to an intended recipient s personal details including past transactions that would indicate a prior or current relationship between you (or any organisation on whose behalf you are acting) and the intended recipient. must not be reliant on promoting a third party s products and services to supplement a communication which otherwise does not meet the above objective. must not be described as being Private and Confidential or words to that effect. 3.2.2 Article size, weight and shape The size categories eligible for the Acquisition Mail service are and Plus. All articles in a lodgement must be within the same size category. Plastic wrapped articles are measured on the total plastic size, not the size of the contents. Plus Maximum weight 125g 125g Minimum size 88 138mm 88 138mm Maximum size 130 240mm 162 240mm Maximum thickness 5mm 5mm Shape Rectangular Rectangular Common examples DL (110 220mm) C6 (114 162mm) C5 (162 229mm) It is preferred that the length is at least 1.2 times the width. Articles with a length less than 1.2 times the width may be accepted subject to satisfactory test results see section 3.11. 18 Australia Post Acquisition Mail Preparation

You can obtain a convenient Letter Gauge (8833667) from your lodgement facility to assist in measuring articles. 3.2.3 Article type Acquisition Mail articles can be either envelopes or postcards. Plastic-wrapped articles in Direct trays are also accepted. Window faced envelopes One of the main requirements of panel envelopes is that they have good clear panels. However, even very clear panels can cause sorting difficulties if they reflect light to any great extent. Please refer to Section 8 of the Letter products and services guide (available from auspost.com.au/postguides). The address area visible through the window panel must meet the reflectance requirements contained in Barcoding Specifications, see section 5.2.4 Reflectance. Open window panels are not permitted. The recommended minimum size for window panels is 38mm high 95mm wide. The entire address block, including barcode, must be clearly visible through the window panel, when the article is presented for lodgement. Please ensure they remain visible irrespective of insert movement. 3.2.4 Paper stock Paper stock is an important consideration as it can affect the ability of high speed letter sorting equipment to process articles without damage. Australia Post recommends that envelopes and cards comply with Australian Standards for the production of envelopes, Spec 4611 1999 (available at: http://infostore.saiglobal.com/store/). For details refer to your paper supplier or envelope manufacturer or visit auspost.com.au/bulkmail. See section 3.11 Testing. Paper stock colour There are no restrictions on the article colour for envelopes, postcards or plastic wrapped articles and / or flysheets provided the background against which the barcode is printed meets the reflectance requirements contained at Barcoding Print Specifications in section 5.2.4 Reflectance.

3.2.5 Plastic wrapping Plastic wrapping of articles can provide an alternative to envelopes. If desired, artwork and delivery address details can be printed on a sheet of paper called a flysheet, which is visible through the plastic wrapping. Plastic wrapping is available for articles lodged in Direct trays only. See section 4.4. Plastic wrapping requirements: 1 Plastic wrapped Acquisition Mail articles are measured on the total plastic size, not the size of the contents 2 The sealing seam (weld) must not intersect the address block or barcode either horizontally or vertically 3 The hem (overlapping plastic area) must not intersect the address block or barcode either horizontally or vertically 4 The maximum overhang (excess plastic wrap) is not to exceed 10mm. If undeliverable return to: GPO Box 1638 MELBOURNE VIC 3001 POSTAGE PAID AUSTRALIA AM000 1 123 Sample Street SAMPLETOWN VIC 0000 4 2 3 Attribute Material Colour Specification Polypropylene / polyethylene or similar film, anti-static, medium impact resistant IR2, with a co-efficient of friction of medium slip in accordance with AS 1326-1972 The plastic wrapper may be any colour including reflective material. However the address block and barcode must be printed over a surface which observes the reflectance / contrast requirements see section 5.2.4 Reflectance. Where the address or address label is shown under a transparent wrapping, the area of the wrapper overlapping the address must have a contrast ratio that does not exceed 25 per cent when measured by a suitable photometric method. Thickness Strength The minimum thickness is 25 microns The weld strength of the seam should be sufficient to prevent opening during mail processing 20 Australia Post Acquisition Mail Preparation

Address sheet skew When used inside a plastic wrapper, the printed address sheet (or flysheet) must remain straight enough for automatic processing equipment to read it. The flysheet, address block and barcode must not be able to skew (turn obliquely or sideways) within the plastic wrap, as shown in the picture below. 1 The maximum skew permissible for an address sheet is ± 10 degrees to the article edge, when presented for lodgement. 2 The combined skew of the address sheet and barcode must not exceed ± 15 degrees to the article edge, when presented for lodgement. If undeliverable return to: GPO Box 1638 MELBOURNE VIC 3001 POSTAGE PAID AUSTRALIA 2 AM000 123 Sample Street SAMPLETOWN VIC 0000 <15 o 1 <10 o Common problems with plastic wrapping If plastic wrapping requirements are not strictly followed then the following problems may damage or delay delivery of your articles. If... An article is declared as one size, but it is actually larger from end to end of plastic wrapping... The plastic seam or hem covers any part of the address block or barcode, or the colour of the plastic stops the scanning of the address or barcode... The plastic is loose... The plastic wrap is not strong enough... The overhang exceeds the allowable dimensions... Then: The incorrectly declared size / price point will be charged at the higher rate. The articles cannot be scanned automatically. The articles can jam in the processing machines, and may be damaged. The plastic or the seam can tear and contents may come out during processing and be lost. The articles can jam in the processing machines, and may be damaged.

3.2.6 Sealing of articles Australia Post recommends each article be secured in a manner which would prevent entrapment of other postal articles. Any opening should not exceed 88mm. Each article must be secured by a fastening that is not likely to damage other postal articles nor injure persons handling it. Where fasteners are used, they must be appropriate to the thickness of the article, and the ends closed together. Staples and any metal fasteners are discouraged, as they are likely to cause injury to staff handling the articles. 3.2.7 Article flexibility Articles must be reasonably flexible to ensure that they can be processed through high speed letter sorting equipment. Articles that are too rigid or stiff are ineligible for the service. Some examples of prohibited enclosures includes pencils, pens and items enclosed in a hard case. 22 Australia Post Acquisition Mail Preparation

3.3 Article layout and zones Acquisition Mail articles are made up of three printing zones. The following sections detail the dimensions of these zones, and specify the inscriptions to print within them. Return address zone section 3.5 Postage zone section 3.4 If undeliverable return to: GPO Box 1638 MELBOURNE VIC 3001 POSTAGE PAID AUSTRALIA AM000 123 Sample Street SAMPLETOWN VIC 0000 Barcode and delivery address zone section 3.6 Barcode section 3.7 See also, Adding logos, advertising and other printing section 3.8. 3.4 Postage zone The postage zone contains a postage paid imprint or a postage meter impression. No other inscriptions are permitted in the postage zone. Dimensions must be: 90mm across from the top right-hand corner of the article 40mm down from the top edge of the article. 90mm If undeliverable return to: GPO Box 1638 MELBOURNE VIC 3001 Postage zone 40mm AM000 123 Sample Street SAMPLETOWN VIC 0000 Variations to these requirements should be submitted for approval. See section 3.11.

3.4.1 Postage Paid Imprint All articles that are not metered must bear a Postage Paid imprint. The words POSTAGE PAID AUSTRALIA need to be printed in a rectangular box within the following dimensions: maximum: 26 40mm (see illustration) minimum: 19 25mm. 19mm to 26mm 25 to 40mm POSTAGE PAID AUSTRALIA 3.4.2 Personalised Postage Paid Imprint Australia Post may approve a personalised imprint design. The design must not have the appearance of a postage stamp and the words POSTAGE PAID AUSTRALIA must be prominent (see example illustration). For approval please refer to the contact details at the front of this guide. POSTAGE PAID AUSTRALIA 3.4.3 Postage meter impression A postage meter may be used as a payment method for the Acquisition Mail service. The published price must be printed in the postage zone of each article. If a date is included in the meter impression it must be the date of lodgement. Return address details appearing in the postage zone as part of a postage meter impression are acceptable. For additional information on metering, refer to the Postage Meters Conditions of use booklet (8833675). 3.4.4 Colour of postage zone inscriptions Any coloured ink can be used. Australia Post prefers dark colours such as black, dark blue and dark green. 24 Australia Post Acquisition Mail Preparation

3.5 Return address zone It is mandatory that the following Australia Post return address is shown on each article within a lodgement. GPO Box 1638 MELBOURNE VIC 3001 The return address must be: on the upper left-hand corner of the address side of the article no lower than 40mm from the top edge no larger than 8 point font preferred with no bolding. If undeliverable return to: GPO Box 1638 MELBOURNE VIC 3001 No more than 40mm POSTAGE PAID AUSTRALIA AM000 123 Sample Street SAMPLETOWN VIC 0000 Return address details appearing in the postage zone as part of a postage meter impression are acceptable. It is preferred that the return address be prefixed with If undeliverable, return to: If undeliverable, return to: GPO Box 1638 MELBOURNE VIC 3001 Variations to these requirements should be submitted for approval. See section 3.11.

3.6 Barcode and delivery address zone Contains the barcode and address to which the article is to be delivered. Acquisition Mail is an addressed (non-personalised) delivery service. There are no names supplied with the address data. This means the recipient can be addressed with a salutation such as To the Householder, The Home Owner, Reading Enthusiast or this may be left blank. 3.6.1 Barcode and address location The complete barcode and delivery address must be positioned in the barcode and delivery address zone of the article: 1 at least 15mm from the bottom edge of the article 2 no more than 100mm up from the bottom edge of the article 3 at least 10mm from the left and right edges of the article 4 outside of the postage zone. 90mm If undeliverable return to: GPO Box 1638 MELBOURNE VIC 3001 POSTAGE 4 PAID AUSTRALIA 40mm Barcode and address details 3 2 must appear in this zone 3 No more AM000 than 100mm 123 Sample Street SAMPLETOWN VIC 0000 10mm 10mm 1 15mm 26 Australia Post Acquisition Mail Preparation

3.6.2 Address layout Correct addressing conditions ensure the Australia Post delivery system can recognise and interpret the delivery address. 1 Address lines (excluding barcode placement) must be aligned left. 2 AM Job ID number see section 3.6.4 for requirements. 3 Barcode see section 3.7 for barcode requirements. 4 Additional address information such as To the Householder, if included, must be placed above the last two lines of the address and not below, alongside or within these lines. 5 Second last line Must contain the number and name of the street or thoroughfare. 6 Bottom line Must contain in the following order: the locality, the state or territory abbreviation and the postcode. 1 Australia Post strongly recommends that this line is printed in CAPITALS. 1 2 3 4 5 6 AM000 To the Householder 123 Sample Street SAMPLETOWN VIC 0000 Address labels may be used but must be straight and firmly affixed. If using window panel envelopes, the entire address block, including barcode, must be clearly visible through the window panel when the article is presented for lodgement. Please ensure they remain visible irrespective of insert movement. The address and barcode must be parallel to the long side of the article. 3.6.3 Address fonts and colours Any font can be used for the delivery address as long as it is clearly readable, preferably in 12 point size, and it is strongly recommended that print characters do not overlap. Whilst attributes such as italics, bolding,, or underlining are permitted, their use should be avoided. Dark colours such as black, dark blue and dark green are preferred. Red, orange and yellow inks must not be used. 1 Any application for variations or additions to this format should be submitted and approved prior to lodgement. See section 3.11.

3.6.4 Acquisition Mail Job ID number This number, provided by Australia Post at the time of registration, must be printed either: 1 in the delivery address zone, aligned to the left above the barcode, or 2 above the return address in the top left-hand corner. 1 AM000 To the Householder 123 Sample Street SAMPLETOWN VIC 0000 2 AM000 If undeliverable, return to: GPO Box 1638 MELBOURNE VIC 3001 A reduced font size is acceptable, but must be legible. The minimum acceptable font size is 6 point. 28 Australia Post Acquisition Mail Preparation

3.7 Barcoding A barcode is a machine readable representation of information, usually printed as parallel lines, and improves the speed and accuracy of processing mail. For technical details relating to barcoding, including Australia Post s Postal Address File (PAF) and specifications on printing a barcode, see section 5 Barcoding print specifications. The barcode used by Australia Post is called a 4-state barcode and includes a Delivery Point Identifier (DPID) which is uniquely applied to Australian addresses. 3.7.1 Obtaining the DPID for each address Australia Post maintains a comprehensive database of addresses called the Postal Address File (PAF), in which each address has a unique Delivery Point Identifier (DPID). The DPID is an 8-digit number developed by Australia Post that enables each delivery point in Australia to be uniquely identified. You must use Address Matching Approval System (AMAS) certified software to obtain the correct DPID for each address. This DPID is then converted into a 4-state barcode and printed onto the article. It is read by Australia Post s mail processing machines. The delivery address 123 Sample Street SAMPLETOWN VIC 0000 Use AMAS to obtain DPID 54516251 Printed 4-state barcode of DPID 3.7.2 Barcode location The barcode can be placed separately from the delivery address, so long as it remains in the Barcode and Delivery Address Zone. The address and barcode must be parallel to the long side of the article. 3.7.3 Barcode clear zone Barcodes require a clear zone that must be kept blank (free of printing or other distractions) immediately above, below, and to the left and right of the barcode. This is to ensure that the barcode can be detected by the reader and processed correctly. There must be a clear zone (no printing) around the barcode of at least 6mm to the left and right and at least 2mm from the top and bottom. 6mm 6mm 2mm 2mm Non-address information such as campaign codes, sort plan number, etc. may be located above the bottom two lines of the address block provided the barcode clear zone is observed. There is no requirement for this information to be left aligned.

3.7.4 Customer appended information in barcodes The standard barcode contains 37 bars, however you have the opportunity to include your own information in 52 or 67 length 4-state barcodes. The information is encoded and included in the additional bars. See section 5.2 Printing the barcode. Customer information: 8 digits or 5 characters Customer information: 15 digits or 10 characters 3.7.5 Address Matching Approval System (AMAS) The Address Matching Approval System (AMAS) is designed to improve the quality of addressing. AMAS is a software approval program that provides a standard by which to test and measure the quality of address matching software and its ability to correctly assign a unique Delivery Point Identifier (DPID) to each address record. To obtain AMAS approved software, a list of software vendors is available on the Australia Post website at auspost.com.au/amas. 3.7.6 Unbarcoded articles It is important to note that not all addresses provided may result in a barcode assignment. To reduce the incidence of multiple lodgements from the same source data, there is the option to lodge barcoded and unbarcoded Acquisition Mail together as a single lodgement using the same lodgement documentation. It is a requirement of the service that all addresses within the lodgement are presented to current AMAS software and a DPID assignment attempted. You may be requested to provide an Address Matching Processing Summary Report as evidence. There is no restriction on the quantity of unbarcoded articles that may be included as part of a lodgement, provided that the lodgement meets the minimum volume of 30,000 articles. Identical addressing conditions apply for barcoded and unbarcoded articles in a lodgement. 3.8 Adding logos, advertising and other printing Logos, advertising content and other printing may be added on the front and back of articles, providing that it does not obscure the inscriptions in the postage zone and the return address zone. Remember to observe the clear zone around the barcode see section 3.7.3. This content must adhere to the content requirements as outlined in section 3.2.1. 3.9 Providing a sample of the intended article You must send the final version of the article as a PDF or physical sample to the Acquisition Mail Administrator to ensure that the article content is compliant. It is recommended that this is done prior to production. This can be emailed or mailed to the contacts detailed at the front of this guide. 30 Australia Post Acquisition Mail Preparation

Within two working days you will receive an email to confirm receipt of the sample and advise if the article is compliant. Where an article is non-compliant you will need to review and re submit for approval. 3.10 Non-compliance 3.10.1 Prior to lodgement Acceptance staff at the lodgement facility will perform an inspection to determine if a lodgement satisfies the access conditions and barcodes are valid. If articles within a lodgement do not satisfy the Acquisition Mail conditions, you have the option of: (a) withdrawing the lodgement, modifying and re-presenting it at a later date, or (b) lodging the articles at the appropriate postage rate according to the delivery service it falls under and accepting a possible data charge of up to $0.10 per address supplied. 3.10.2 After lodgement Where articles are accepted as Acquisition Mail at the time of lodgement but are subsequently found to be non-compliant with the terms and conditions of the service, Australia Post has the right to increase the charges so that the applicable delivery service postage rate is charged and charge up to $0.10 per address supplied. In this situation Australia Post will credit the Acquisition Mail charge on your Australia Post Business Credit Account and charge the applicable postage rate for the articles. Where a data charge is made, Australia Post will charge this directly to your Australia Post Business Credit Account supplied at time of registration. You will be advised by email of any potential charges being made. 3.11 Testing If you are concerned that your articles may not satisfy all service requirements you can request a preliminary test prior to lodgement. Tests can be conducted on the following: shape window panel quality article colour, patterns or watermarks paper stock quality plastic wrapping flexibility positioning of logos, advertising and other printing. Testing involves processing a sample of articles to determine if they are suitable for machine processing. Articles that pass the test will be accepted at the relevant price, provided that all other requirements have been met. Requests for testing should be directed to either your Australia Post account manager or the contacts detailed at the front of this guide.

Barcode Quality Program Australia Post provides the Barcode Quality Program (BQP) to both customers and suppliers to test the quality of barcodes prior to the print production stage. Information on BQP is available on the Australia Post website at auspost.com.au/bqp. Enquiries about barcode readability should be directed to BQPHelp@auspost.com.au. 3.12 Summary checklist Acquisition Mail preparation involves: Checking the size and weight of the article to ensure it is acceptable. Ensuring the content of the article chosen is acceptable. Ensuring the type of article chosen is acceptable. Ensuring all guidelines are followed for plastic wrapping. Ensuring all inscriptions, including the indicia, are displayed on the article. Ensuring all correct addressing guidelines are followed. Ensuring all elements of barcoding are followed. Providing a sample of the intended article prior to lodgement. 32 Australia Post Acquisition Mail Preparation

4. Acquisition Mail lodgement 4.1 Lodgement overview This section covers in detail all the information you need to ensure you register and lodge your articles correctly. The diagram below illustrates the steps to lodge Acquisition Mail. Each requirement is covered in detail throughout the section. 1 2 3 4 5 Register to use the service 4.2 4.3 Choose sort categories 4.4 Prepare the letter trays 4.5 Prepare and affix tray labels for each letter tray 4.6 Complete the lodgement documentation 4.7 You re now ready to lodge

Sorting and lodgement summary flowchart Have you registered your Acquisition Mail campaign? No Complete the registration process via website Does the lodgement comply with preparation requirements, including that at least 30,000 articles and at least 60 per cent of addresses supplied mailed to? No Ineligible for Acquisition Mail service. Are there at least: 300 barcoded articles; or 4kg of barcoded articles (excluding tray weight) sorted to a single sort plan as per the Barcode Sort Plan (Acquisition Mail)? No Separate barcoded articles from unbarcoded articles. Barcoded Unbarcoded Calculate the prices for Direct trays: Same state Other state. Calculate the prices for Residue trays. Calculate the prices for Unbarcoded trays. If there are 2,000 or more articles then separate into eight states see section 4.5.1. If there are 2,000 or more articles then separate into eight states see section 4.5.1. Face all articles in the same direction. Place into letter trays. Complete Direct tray (BSP) labels: Name and telephone of mailer Acquisition Mail Job number Lodgement date. Face all articles in the same direction. Place into letter trays. Complete Residue tray labels: Name and telephone of mailer Acquisition Mail Job number Lodgement date. Face all articles in the same direction. Place into letter trays. Complete Unbarcoded tray labels: Name and telephone of mailer Acquisition Mail Job number Lodgement date. Complete Acquisition Mail lodgement document and Supporting Document and submit with lodgement at approved facility. 34 Australia Post Acquisition Mail Lodgement

4.2 Applying for Acquisition Mail You need to register to use the service before Australia Post can provide the data file of address points for your targeted regions. The registration process is done online via the website auspost.com.au/acquisitionmail. Within two business days of completing the registration, Australia Post will email you your data file complete with pre-populated lodgement document(s). 4.3 First lodgement It is recommended that you submit sample articles to Australia Post for testing of barcode accuracy and readability, prior to lodging Acquisition Mail for the first time. Information relating to the Barcode Quality Program is available on the Australia Post website at auspost.com.au/bqp. 4.4 Sort categories To ensure optimum delivery of Acquisition Mail articles, you need to prepare and lodge articles correctly. Sort category Description To qualify Direct trays Residue trays Unbarcoded trays Barcoded Sorted to the BSP Plastic wrapping permitted Barcoded Not sorted Not barcoded Not sorted The minimum quantity is 300 articles (or 4kg of article weight, excluding the weight of the tray) per postcode range. Remaining barcoded articles become Residue. Where there are insufficient barcoded articles to make a Direct tray. No minimum quantity. (The total lodgement must contain at least 30,000 articles.) Articles that are not barcoded. No minimum quantity. (The total lodgement must contain at least 30,000 articles.) 4.4.1 Barcode Sort Plan (BSP) The Barcode Sort Plan (BSP) allocates every Australian postcode into a specific range, allowing Australia Post to efficiently provide articles to their point of delivery, and is regularly updated (refer table). To ensure the current sort plan is used, download it from the Australia Post website auspost.com.au/sortplans. Version number Release date Active date Expiry date VYYYY1 1 February 1 March 31 August VYYYY2 1 August 1 September 28/29 February

MELBOURNE VIC 3001 2/6/2014 AM 000 Ajax Mail NSW (02) 9333 8888 POSTAGE PAID AUSTRALIA Part of the Barcode Sort Plan BSP numbers and associated postcode ranges Valid from 1 September 2015 to 29 February 2016 Denotes changes made from previous plan Plan No. Northern Territory Postcode ranges 001 0800 0859; 0880 0909 002 This plan is allocated to Queensland New South Wales 003 1637 1640; 1650 1669; 2084 2087; 2092 2108 004 1612 1636; 1641 1645; 1670 1674; 1680 1689; 1710 1724; 1771; 2072 2073; 2076 2083; 2109; 2112 2114; 2118 2122 005 1725 1738; 1755 1770; 1772 1782; 2125 2126; 2145 2149; 2152 2159; 2746; 2763 2764; Upon lodgement, Australia Post staff perform a check to determine if articles have been sorted correctly. Australia Post reserves the right to reject a lodgement if an unacceptable number of articles are incorrectly sorted. 4.5 Preparation of letter trays Obtain letter trays at no cost from your lodgement facility. The process for preparing and sorting Direct trays, Residue trays and Unbarcoded trays is as follows: face all articles in the same direction sort the articles in ascending postcode order (preferred but not mandatory) do not bundle or tie the articles place the articles into small letter trays, with the addresses facing the front (label end) of the tray. The maximum acceptable weight for a small tray is 9.5kg (including the weight of the tray). Overflow Direct trays can be lodged. An overflow tray is a less-than-full tray that contains all articles remaining after the preparation of full trays for the same sort plan BSP number. A maximum of one overflow tray for each sort plan BSP number is permitted. 4.5.1 State separation of Residue trays and Unbarcoded trays Where there are 2,000 or more Residue articles, or 2,000 or more Unbarcoded articles, then separate the articles into state based trays as follows: For volumes of: Less than 2,000 articles Then: Affix tray labels for the state where the lodgement is occurring 2,000 or more articles Separation of articles by state is required, as follows: place articles into separate trays for each state NSW, ACT, VIC, QLD, SA, WA, TAS and NT as defined in the Barcode Sort Plan affix tray labels for the state of the destination. AM000 If undeliverable, return to: GPO Box 1638 To the Householder 48 Cavenagh Street DARWIN NT 0800 36 Australia Post Acquisition Mail Lodgement

4.6 Completing tray labels Tray labels must be correctly completed and affixed to each tray. 4.6.1 Preprinted tray labels Australia Post provides preprinted tray labels at no cost. Acquisition Mail uses the range of tray labels available for the PreSort Letter service. Order or obtain these labels from your local lodgement facility. Order forms may also be printed or downloaded from the Australia Post website auspost.com.au/traylabels. The process for completing preprinted tray labels is as follows: 1 Write your name and telephone including area code in the Sender space. 2 Write your Job Number in the Job No. space (this is the number that is created when registering for Acquisition Mail). 3 Write the lodgement date in the Lodgement Date space. Direct tray label 2/6/2014 3 AM 000 2 Ajax Mail NSW (02) 9333 8888 1 Residue tray label 2/6/2014 3 AM 000 2 Ajax Mail NSW (02) 9333 8888 1

Unbarcoded tray label 2/6/2014 3 AM 000 2 Ajax Mail NSW (02) 9333 8888 1 4.6.2 Labelling software Australia Post recommends the use of Print On Demand labelling systems for preparing lodgements. Print on Demand systems are available either free of charge from Australia Post (VISA Labelling) or may be purchased from third party suppliers. These labels must conform to specifications, which are subject to periodic review. Specifications may be obtained by downloading documentation from the Australia Post website auspost.com.au/traylabels. Third party software must be approved by Australia Post prior to use. Blank label stock is also provided free of charge by Australia Post. This label stock is heat sensitive, and is suitable for use only in direct thermal label printers. Please note that Print on Demand labels contain prepopulated information and differ in appearance to preprinted labels. Example VISA Direct tray label 4.6.3 How to affix tray labels to letter trays Label pockets are affixed to all letter trays. Remove any old tray labels on trays prior to lodgement. Place a completed tray label in the label pocket with the printed side visible. AM000 If undeliverable, return to: GPO Box 1638 MELBOURNE VIC 3001 To the Householder 48 Cavenagh Street DARWIN NT 0800 2/6/2014 AM 000 Ajax Mail NSW (02) 9333 8888 POSTAGE PAID AUSTRALIA 38 Australia Post Acquisition Mail Lodgement

Acquisition Mail Job ID Number Please note: To be eligible for Acquisition Mail prices you need to comply with the terms and conditions of the service which include mailing a minimum of 30,000 articles and at least 60% of the total data supplied for the campaign. Details of which are supplied in the Acquisition Mail service guide. Items must: be the same same article size category be sorted into trays and correctly labelled not contain a mix of payment streams, ie metered and postage paid imprint comply with addressing and other conditions of the Acquisition Mail service. Lodgements will only be accepted from campaigns registered with Australia Post. Name of facility where lodging mail Contact name Company / business name Contact name Company / business name Address Australia Post Charge Account Number Payment by postage meter Job number Job name Customer reference / invoice reference Telephone number Telephone number If you are using the Electronic Lodgement Mailing Statement (elms) please transfer these exact details under the Job Reference section of the Mailing Statement. Total minimum lodgement required for campaign Lodgement number of Final progressive lodgement must be completed within 6 weeks of the first lodgement. Final lodgement must be completed by: The main purpose of this mailing is: Promotional Article size category (A10) Plus (A11) Up to 125g Up to 125g Breakdown of Acquisition Mail articles: Number of articles Number Same state Other state Total of trays Direct trays Residue trays Unbarcoded trays Total I hereby declare that: 1 I am the advertiser or authorised agent of the advertiser. 2 I have read and agreed to the Acquisition Mail terms & conditions, in particular the eligibility criteria. I understand the additional charges that may apply for failing to comply with these terms & conditions. 3 All information contained on this document is to the best of my knowledge true and correct. 4 I acknowledge that Australia Post have accepted this lodgement for carriage only when this form is correctly receipted and stamped. Australia Post reserves the right to inspect the lodgement to ensure the mailing details are correct and the terms and conditions have been complied with. 5 I certify that the address details contained within this lodgement have been accessed via the Acquisition Mail online registration system. 6 DPIDs are current against the latest version of the Postal Address File (PAF) and have been checked using a current version of AMAS certified software. Signature (Advertiser or agent) Date / / Name (block capitals please) Received by FAP220/221/225 number Time Final check performed by Important Note: If any of the pre-populated details in this form change prior to lodgement you MUST contact the Acquisition Mail Administrator on 1800 082 844 or email am@auspost.com.au to advise of the changes. You will then be issued with an updated lodgement document(s) to use when lodging your Acquisition Mail campaign. ABN 28 864 970 579 G&M#518 June 2014 4.7 Lodgement of articles Once a lodgement is prepared and sorted, complete the required lodgement document(s) and lodge your articles. All articles in a lodgement must be within the same size category. 4.7.1 Lodgement documents After registering an Acquisition Mail campaign you will be emailed a pre-populated lodgement document that is generated from the information provided at time of registration. If you are performing progressive lodgements you will be provided with multiple lodgement documents. You can lodge your mailing using this pre-populated lodgement document or you can use the document to input information direct into the Electronic Lodgement Management System (elms). When registering a campaign you will be asked how you intend to pay for the service via Australia Post Business Credit Account or postage meter. This will be marked on the lodgement document and you will be required to pay by the specified method. Acquisition Mail Lodgement document Mailing agent s details (if applicable) Advertiser s details Payment / invoice details Mail details Declaration Australia Post use only If any campaign details change after a campaign is registered, you must advise the AM Administrator of these changes so that the pre-populated lodgement documents can be updated and reissued to you. These may include requests for additional data, changes to Australia Post Business Credit Account number, number of progressive lodgements and estimated lodgement date. Most of the lodgement document details are pre-populated. However, you are required to indicate the number of articles in each sort category, the name of the facility where lodging, letter classification, and the name, date and signature of the person lodging the campaign. AMAS Declaration The lodgement document includes a mandatory customer declaration certifying that current AMAS approved software is in use and that the DPIDs contained within address records used to produce the mailing are valid against the latest version of the PAF.

4.7.2 AMAS Address Matching Processing Summary Report If you repeatedly present articles that are subsequently rejected due to incorrect assignment of DPIDs, Australia Post reserves the right to request subsequent lodgements be supported with documentary evidence that the addresses have been processed against the latest version of the PAF. To assist in this regard, it is mandatory for AMAS approved batch software to generate an Address Matching Processing Summary Report.1 AMAS software details Company name: Database / list owner s details List processor s name: 1 Software name and version: Date list processed: Date software certified: Processed against PAF version number: Name of address list: Processing results Records matched and DPID appended: Records amended and DPID appended: Records not matched no DPIDs: Total records: Signature of compliance I certify that this information is true and accurate - Name of list manager / owner: Signature of list manager / owner: Address: Phone number: Date: The report format and content is indicative of the type of information to be produced by AMAS Address Matching Processing batch software on each execution of a matching submission so that users have the appropriate evidence to support lodgements when requested to do so. 1 The List Processor s Name is the name of the company or organisation assigning the DPIDs via the AMAS approved software. 40 Australia Post Acquisition Mail Lodgement

4.7.3 Supporting document Each lodgement requires an Acquisition Mail Supporting Document. There is no standard form provided by Australia Post, so create your own supporting document a simple Word (or equivalent) document suffices. The minimum description requirements are provided in the following table. Sort category Direct trays List the number of articles and trays 1 for each Sort Plan Number 2 for each state and territory 3 the total for Direct trays Residue trays 4 for each state and territory 5 the total for Residue trays Unbarcoded trays 6 for each state and territory 7 the total for Unbarcoded trays Example Acquisition Mail Supporting Document Acquisition Mail supprting document Date: 2/6/2014 Customer: ABC Company Job no.: AM000 STATE: NEW SOUTH WALES Direct tray Sort plan no. Volume Trays 003 9774 40 004 4540 19 005 6016 24 006 7529 30 Direct tray subtotal 27859 113 Residue tray 656 3 Unbarcoded tray 875 3 TOTAL: NEW SOUTH WALES 29390 119 1 2 4 6 Lodgement summary Volume Trays Direct tray 50127 201 Residue tray 1153 5 Unbarcoded tray 1120 4 3 5 7

4.7.4 Where and when to lodge Articles must be presented during business hours at an approved lodgement facility, or designated interconnect facility in the case of articles transported interstate by carriers other than Australia Post. See section 4.7.5 Interconnect option. Due to limited spare capacity at some lodgement facilities you are requested to provide advance notice to the Officer-In-Charge of the facility for lodgements over 50,000 articles, no later than Friday of the week prior to lodgement. If you make regular lodgements at the same facility you can request a standing lodgement arrangement and avoid the need for notification. For the delivery timetable to apply on the day of receipt, lodgements of Acquisition Mail must be made during the business hours applicable to the lodgement facility involved, but no later than 6pm. 4.7.5 Interconnect option You have the option to arrange your own interstate transport to interconnect with Australia Post s letters service network at designated interconnect facilities in the state of destination and benefit from cheaper same state prices. A list of interconnect facilities is in the table below. Complete an application form, PreSort Letters application (8835117), nominating the facility(s) where the articles are to be presented for lodgement and forward the application to the Australia Post contact (as listed at the front of this guide). Supporting lodgement documentation is required at the time of mailing. Designated interconnect facilities New South Wales Sydney West Letters Facility 2 Weeroona Road STRATHFIELD NSW 2135 South Coast Mail Centre 112 116 Auburn Street WOLLONGONG NSW 2500 Mid North Coast Mail Sorting Centre 49 51 Nance Road KEMPSEY NSW 2440 Central West Mail Centre 9 11 Coventry Street KELSO NSW 2795 New England Mail Sorting Centre 8 12 Goonan Street TAMWORTH NSW 2340 Murray Region Mail Sorting Centre 54 Catherine Crescent LAVINGTON NSW 2641 Hunter Region Mail Centre 21 Callistemon Close WARABROOK NSW 2304 Northern Rivers Mail Sorting Centre 117 Johnson Street CASINO NSW 2470 Riverina Mail Sorting Centre 18 Riedell Street WAGGA WAGGA NSW 2650 Australian Capital Territory Canberra Mail Centre 8 Nyrang Street FYSHWICK ACT 2609 42 Australia Post Acquisition Mail Lodgement

Victoria Dandenong Letters Centre 120 Nathan Road DANDENONG SOUTH VIC 3175 Bendigo Mail Centre 14 16 Deborah Street GOLDEN SQUARE VIC 3555 Geelong Mail Centre 328 330 Melbourne Road GEELONG NORTH VIC 3220 Seymour Mail Centre 83 Redbank Road SEYMOUR VIC 3660 Ballarat Mail Centre 13 Coronet Street WENDOUREE VIC 3355 Gippsland Mail Centre 8 20 Bridle Road MORWELL VIC 3840 Queensland Heathwood Mail Centre Region 160 Stradbroke Street HEATHWOOD QLD 4110 Toowoomba Region 330 Stenner Street TOOWOOMBA QLD 4350 Mackay Region 344 Bridge Road MACKAY QLD 4740 Northgate Mail Centre Region 129 Toombul Road NORTHGATE QLD 4013 Cairns Region 171/185 McCoombe Street BUNGALOW QLD 4870 Rockhampton Region 40 Elphinstone Street NORTH ROCKHAMPTON QLD 4702 Gold Coast Region 26 Crombie Avenue BUNDALL QLD 4217 Townsville Region 38 Morris Street West End TOWNSVILLE QLD 4810 Sunshine Coast Region 30 46 Perwillowen Street NAMBOUR QLD 4560 South Australia Adelaide Mail Centre 272 Gouger Street ADELAIDE SA 5000 Western Australia Perth Business Centre 125 Stirling Street PERTH WA 6000 Tasmania Hobart City 57 Mornington Road MORNINGTON TAS 7018 Launceston Mail Centre 244 Hobart Road YOUNGTOWN TAS 7249 Northern Territory Darwin Mail Centre 354 Stuart Highway WINNELLIE NT 0820 4.7.6 Lodgement in ULDs Steel cage containers known as Unit Loading Devices (ULDs) are used by Australia Post to transport mail articles within our network. They can be obtained from Australia Post, subject to availability and in instances where large mail volumes are to be lodged. Contact your mail facility for further information. ULDs remain the property of Australia Post and all other rules and regulations pertaining to the use of the ULD are applicable. Australia Post reserves the right to charge for any ULD that you damage or do not return. The maximum weight for a loaded ULD is 600kg (including the weight of the ULD which weigh around 100kg). This means that 500kg is available for the contents. Be aware that ULDs will often exceed the maximum weight limit before they are completely full. In order to maximise transportation efficiency and ULD utilisation, you should ensure that each ULD is used as efficiently as possible.

ULD labelling It is a requirement that you affix a label to each ULD, containing the following information: 1 the name of the Mailing Agent 2 the delivery standard REGULAR, in a bold font, of at least 18 point size. 3 the lodgement date 4 the number of ULDs in the lodgement (eg 1 of 8, 2 of 8, etc) 5 the gross weight (actual or deemed) of the ULD and its contents 6 the AM Job Number and customer name for each individual job contained in the ULD 7 the number of trays for each individual job contained in the ULD (optional, but must be correct if shown). Mailing agent Ajax Mail NSW Date: 2/6/2014 ULD number: 1 of 8 ULD gross weight: 467kg Job no.s: Customer name: AM145 AM153 AM158 ABC Company 123 Company XYZ Company 1 3 4 5 Trays: 10 4 6 REGULAR 2 6 7 Australia Post prefers ULD labels to be affixed on the front and back. 4.7.7 Use of pallets Where pallets are used to transport articles to the lodgement facility, the dimensions of these pallets should conform with the Australian standards (1,165mm 1,165mm) and the total load must weigh less than 600kg. Pallets can only be used to transport articles to mail centres. Australia Post does not accept responsibility for the pallets and will not accept any transfer of hiring charges. 44 Australia Post Acquisition Mail Lodgement

4.8 Return mail rebate Australia Post will count all articles returned to the mandatory return address. Return mail includes undeliverable articles and any recipient initiated return. If the returns exceed 10 per cent of the total lodgement volume within two months of the final lodgement date, Australia Post will provide a postage rebate for those articles over the 10 per cent. The rebate will paid at the same state postage rate for the specific article size and does not include any production costs including print, creative or any other associated costs. The rebate will be credited to the Australia Post Business Credit Account provided at time of registration. Australia Post will advise of the return mail rate for your campaign within two months of the final lodgement date. Any campaign that does not meet all of the terms and conditions of the service will not be eligible for a return mail rebate. All returned mail articles will be recycled after counting. Address details for returned articles will not be provided. 4.9 Summary checklist Lodgement of Acquisition Mail articles involves: Registering the campaign and providing target regions via the website. Sorting the articles according to sort plan numbers (postcode ranges) in the Barcode Sort Plan (BSP). Preparing the letter trays by placing the articles correctly in each tray. Completing and affixing tray labels correctly. Completion of lodgement documentation. Completing and affixing Mail Identification Labels to ULDs. Lodgement of articles at an approved lodgement facility.

5. Barcoding print specifications 5.1 The Postal Address File (PAF) The PAF is a national reference file which contains all the addresses to which Australia Post delivers and their associated unique Delivery Point Identifier (DPID). The mandatory PAF for barcoding purposes is available according to the following quarterly release schedule. Please refer to your AMAS software supplier for other options if you require a more frequent update. PAF version Release to AMAS vendors Issue to end users PAF expiry date VYYYY.1 15 October 15 November 31 March VYYYY.2 30 January 28 February 30 June VYYYY.3 1 May 31 May 30 September VYYYY.4 1 August 31 August 31 December VYYYY.5 15 October 15 November 31 January AMAS software suppliers are required to supply end-users with the latest version of the PAF within 30 days from the end of the month of the updates being supplied to them. This provides end-users with a minimum of one month to install the new data files and test their systems. It is not necessary to wait until the last permissible use date before the updated release of the PAF is used. 5.1.1 PAF Incremental Changes File The PAF Incremental Changes File (ICF) is a list of DPIDs where changes have occurred to addresses between one release of the PAF to the next. It is designed to assist organisations that store DPIDs within databases and maintain their currency of these DPIDs against the latest version of the PAF. The PAF ICF is readily available through AMAS Vendors. Record Action Codes The PAF ICF contains DPIDs, Record Action Codes and Address Component Indicators. The record action code signifies the type of change that has occurred to the associated address details of this DPID since the previous PAF was released. The address component indicators signify which address components have changed. 46 Australia Post Acquisition Mail Barcoding

The record action code D (Delete) M (Modify) P (Primary) What it means The DPID and its associated address components have been deleted since the previous PAF was released. Some associated address components in the PAF have changed since the previous PAF was released. These records will contain values in the address component indicator fields to indicate which address fields have changed. The secondary address components associated with this Primary Point have either been modified or additional secondary points have been added. The PAF ICF does not contain the DPID of any inserts. That is, it does not contain details of any new DPIDs that have been added to the PAF since the previous PAF was released. DPID validation with the PAF Incremental Changes File To maintain the currency of DPIDs stored in your database in order to obtain postal discounts, all addresses must be re-validated against the latest version of the PAF or processed by exception by using the PAF ICF. To ensure the correct usage of the PAF ICF, the following process must be employed: 1 Any DPIDs contained within the PAF ICF that are also stored within a customer s database must be removed from that database. 2 Those address records that have had their associated DPID removed may then be rematched against the latest PAF using AMAS approved address matching software. Availability of the PAF ICF The PAF ICF is made available with every general release of the PAF for production purposes. It is released to all AMAS Software Developers and they are encouraged to develop software to assist their customers with resolving their unmatched addresses through its use. AMAS Software Developers developing software solutions using the PAF ICF must ensure the correct process is used for updating the DPID of address records where the DPID matches one contained in the PAF ICF. The AMAS Program reserves the right to withdraw the use of the PAF ICF at any time if there is evidence that it is being used incorrectly resulting in DPIDs not being current against the latest version of the PAF. PAF address amendments In some instances the original address has been amended to match an address in the Postal Address File (PAF). You may choose to print either the original address as presented to the AMAS software, or the amended address as recorded in the PAF. Matching below a DPID In selected rural and remote locations Australia Post will permit AMAS software to assign a Delivery Identifier (DID). When an address record has been assigned a DID, the article should be presented in the correct sort plan.

5.2 Printing the barcode The 4-state barcode must follow a particular barcode structure and format, as well as specific printing requirements as specified by Australia Post. This is to ensure the barcode is of a suitable standard for the Australia Post sorting equipment to read and process the barcoded articles efficiently. 5.2.1 Barcode length When printed, each 4-state barcode has a minimum and maximum size it must comply with, as outlined below. Barcode format Minimum maximum length 37 Min. 37.0mm - Max. 42.2mm 52 Min. 52.2mm - Max. 59.5mm 67 Min. 67.5mm - Max. 76.8mm 5.2.2 Bar dimensions The individual bars and spaces within the barcode have their own minimum and maximum measurements. These are important because any major variations can cause the sorting equipment to reject the mail article. Each of the four types of bars has a minimum and maximum width and height, and the bar gap (space between bars) has a minimum and maximum width. Barcode element Width (minimum maximum) Total height (minimum maximum) H 0.4mm 0.6mm 4.2mm 5.8mm A 0.4mm 0.6mm 2.6mm 3.7mm D 0.4mm 0.6mm 2.6mm 3.7mm T 0.4mm 0.6mm 1.0mm 1.6mm Bar gap (space) 0.4mm 0.7mm 48 Australia Post Acquisition Mail Barcoding

H A D T Min: 2.1mm Max: 2.9mm Ascender Centreline of barcode Min: 0.5mm Max: 0.8mm Min: 0.5mm Max: 0.8mm Tracker Min: 2.1mm Max: 2.9mm Descender All bar widths Min: 0.4mm Max: 0.6mm All bar gaps Min: 0.4mm Max: 0.7mm 5.2.3 Barcode skew When a barcode is printed on an article, occasionally it may not be printed straight ( skewed ). This can happen if the article was not lined up correctly when moving through the printer or the article shifted during the print process. A certain amount of skew (called tolerance ) is allowed provided it is less than ± 5 degrees, as the sorting equipment is still able to read slightly skewed barcodes without causing any processing issues. There are two types of skew: Code skew where the barcode is skewed in relation to the bottom edge of the article. +5 degrees -5 degrees Bar Skew where individual bars are skewed in relation to the centre line of the barcode. +5 degrees -5 degrees If a barcode is skewed both ways (code and bar), the combined skew must be less than 5 degrees.

5.2.4 Reflectance Reflectance is the degree to which light reflects from a surface. Barcode reader devices are sensitive to the reflectance of the following: the printed barcode the space around the barcode the window material through which barcodes are scanned. Spectral range Barcode reader devices operate within the spectral range of 400 to 650 nanometers. Within this range, the following measurements must be met: maximum bar reflectance (Rb) is 25 per cent minimum space reflectance (Rs) is 50 per cent The reflectance difference (MRD) must be greater than 50 per cent, where MRD is defined as follows: MRD = Rs Rb > 50 per cent The Print Contrast Signal (PCS) must be greater than 0.75 where PCS is defined as follows: PCS = Rs Rb > 0.75 Rs Opacity of the substrate The material on which the barcode is printed (the substrate ) must be opaque, to prevent unwanted information showing through and obscuring the barcode. This requirement is met if the MRD is at least 50 per cent when the material is backed with a black surface having a reflectance below 5 per cent. 5.2.5 Barcode Quality Program Australia Post provides the Barcode Quality Program (BQP) to both customers and suppliers to test the quality of barcodes prior to the print production stage. Information relating to the Barcode Quality Program is available on the Australia Post website at auspost.com.au/bqp. 50 Australia Post Acquisition Mail Barcoding

6. Acquisition Mail service Terms and Conditions 1 Introduction 1.1 These special service terms and conditions are supplementary to the Australia Post Terms and Conditions 1 and to the extent that any aspect of this special service is not expressly included herein, the Australia Post Terms and Conditions apply. 1.2 These special service terms and conditions apply when: 1.2.1 a CUSTOMER registers to use the special service via the online registration process; and 1.2.2 Australia Post accepts that registration. 2 Interpretation 2.1 Except where expressly defined herein, all words and phrases used in this AGREEMENT shall have the same meaning given to them in the Australian Postal Corporation Act 1989 and/or in the Australia Post Terms and Conditions, provided however, that to the extent of any inconsistency; the meaning shall be as defined in this AGREEMENT. 2.2 In these terms and conditions unless the contrary intention appears: 2.2.1 where a word or phrase is given a particular meaning, other parts of speech and grammatical forms of that word or phrase have a corresponding meaning; 2.2.2 words importing a gender include any other gender; and 2.2.3 words in the singular number include the plural and words in the plural number include the singular. 2.3 Acquisition Mail Article means an article complying with the MAILING CONDITIONS. 2.4 Acquisition Mail Data means the a data file containing a list of address points supplied by Australia Post to a CUSTOMER pursuant to this AGREEMENT. 2.5 Agreement means an agreement between Australia Post and a CUSTOMER pursuant to clause 1.2. 2.6 ADMA means the Australian Direct Marketing Association. 2.7 Advertiser means the organisation that is promoting their products and/or services in the MAIL CAMPAIGN. 2.8 Customer means an organisation that registers to use the Acquisition Mail Service. 2.9 Insolvency Event means for any corporation, the liquidation, administration, official management, compromise, arrangement, amalgamation, reconstruction, winding up or dissolution or analogous occurrence of that corporation, and for a natural person means an assignment for the benefit of creditors, an arrangement or composition with creditors, bankruptcy, incapacity to deal with one s affairs, gaoling, death or analogous occurrence. 2.10 Mail Campaign means all of the ACQUISITION MAIL ARTICLES lodged with Australia Post pursuant to an AGREEMENT (whether in one, two or three separate lodgements) and part of one complete registration to which a single Job ID Number has been provided. 2.11 Mailing Conditions means the terms and conditions set out herein and in the SERVICE GUIDE. 2.12 Service means the Acquisition Mail service. 1 The Australia Post Terms and Conditions are available for perusal at post offices and on Australia Post s website at auspost.com.au/terms.

2.13 Service Guide means the Acquisition Mail Service Guide 8839559, or equivalent publication published by Australia Post from time to time. 3 Rates and Charges 3.1 The charge account number or postage meter details provided at time of registration must be used to pay the postal charges for the provision of the SERVICE as determined by Australia Post. 3.1.1 Any fees or rebates payable in respect of a MAIL CAMPAIGN, will be applied to the charge account number provided at time of registration. Where a data charge is applicable an invoice will be supplied upon request by the CUSTOMER. 3.2 Notwithstanding termination of this AGREEMENT pursuant to clause 14, the CUSTOMER shall remain liable to pay to Australia Post any charges or postage due for any ACQUISITION MAIL DATA supplied or ACQUISITION MAIL ARTICLES carried pursuant to these terms and conditions. 3.3 Failure to comply with the terms & conditions of this AGREEMENT will result in: a) the CUSTOMER forfeiting their right to the Acquisition Mail postage rate and the applicable postage rate being applied. The applicable postage rate is determined by the size of the article and how it is prepared by the CUSTOMER. Australia Post reserves the right to amend the postage rate charged even after articles have been lodged and accepted as ACQUISITION MAIL ARTICLES; b) a charge of up to $0.10 per address point supplied; c) the CUSTOMER forfeiting their right to the return mail rebate, where a return mail rebate is otherwise applicable. 4 Acquisition Mail Data 4.1 ACQUISITION MAIL DATA is a data file containing a list of address points (without names) that: 4.1.1 excludes address points containing No Advertising Mail signage and those on the ADMA s Do Not Mail list unless specifically requested by the CUSTOMER during the registration process; 4.1.2 excludes post office boxes, locked bags, private mail bags, community bags and address points subject to road or counter delivery; 4.1.3 excludes, at the discretion of Australia Post, address points that are vacant land, under construction or occupied on a temporary or inconsistent nature; 4.1.4 excludes address points where an individual has asked to be removed from the ACQUISITION MAIL DATA, regardless of whether a request has been made pursuant to clause 4.1.1; 4.1.5 is supplied by Australia Post solely in relation to the provision of the SERVICE for one MAIL CAMPAIGN; 4.1.6 remains the property of Australia Post; 4.1.7 is supplied by Australia Post pursuant to these Terms and Conditions in one single quantity and not in batches; 4.1.8 is supplied with the following fields: Address 1, Address 2, Locality, State, and Postcode; and no additional fields will be added by Australia Post; 4.1.9 is supplied in pipe ( ) delimited format and can be opened in standard spreadsheet or database software (eg. MS Access, MS Excel). 5 General Conditions of the Service 5.1 This SERVICE is only available to CUSTOMERS who lodge ACQUISITION MAIL ARTICLES in accordance with the MAILING CONDITIONS. 5.2 CUSTOMERS using the SERVICE must register each MAIL CAMPAIGN online via auspost.com.au/acquisitionmail. The online registration process relates to one (1) single MAIL CAMPAIGN and any subsequent MAIL CAMPAIGNS must be registered separately. 52 Australia Post Acquisition Mail Terms and Conditions

5.3 To qualify for Acquisition Mail, the CUSTOMER must comply with the conditions set out in the SERVICE GUIDE and in particular must: a) lodge a minimum of 30,000 ACQUISITION MAIL ARTICLES in any one (1) MAIL CAMPAIGN. This can, subject to clause 5.3 c), be progressively made as three (3) lodgements over a maximum period of six (6) weeks from the date of first lodgement; b) lodge ACQUISITION MAIL ARTICLES for delivery with a minimum saturation of 60 per cent (i.e. articles must be lodged for delivery to a minimum of 60 per cent of the addresses supplied in respect of a MAIL CAMPAIGN); c) lodge the entire MAIL CAMPAIGN within three (3) months of receiving the ACQUISITION MAIL DATA; d) provide a PDF or physical sample of the article to the Acquisition Mail Administrator prior to lodgement to ensure it adheres to content requirements outlined in 5.4 and includes all mandatory inscriptions; e) lodge the MAIL CAMPAIGN using the Acquisition Mail lodgement document provided or via the Electronic Lodgement Management System (elms); f) when lodging a MAIL CAMPAIGN pay for the service by the Australia Post charge account, or postage meter supplied during registration; g) not modify, copy, provide to any other person or offer for sale or use for any other purpose the ACQUISITION MAIL DATA. 5.4 To qualify for Acquisition Mail, the ACQUISITION MAIL ARTICLES must comply with the content conditions set out in the SERVICE GUIDE and in particular: a) must communicate a core objective of obtaining customers and generating donations and/or sales of products, services and/or memberships; b) the SERVICE is not available for articles that include any communication designed to provide broad brand knowledge or provide businesses or the public with community information or announcements including any government or business notices with an informative/educational objective; c) must not make reference to an intended recipient s personal details including past transactions that would indicate a prior or current relationship between the ADVERTISER and the intended recipient; d) may contain variable images, content and copy, but must not contain any variable content, images or copy associated with an individual recipient or address or refer to a prior relationship with a recipient, including, but not limited to transactional information; e) may promote a third parties goods and services but can not be reliant on promoting third party goods and services to supplement an otherwise informative/educational communication; f) must contain a call to action. Call to action is defined as an avenue to respond to the ACQUISITION MAIL ARTICLE, eg. phone number, website, email or physical address; g) must not be described as being Private & Confidential or words to that effect; h) in respect of any one MAIL CAMPAIGN, must be sent from the same ADVERTISER. 5.5 To qualify for Acquisition Mail, the ACQUISITION MAIL ARTICLES must comply with the addressing conditions set out in the SERVICE GUIDE and in particular: a) must, be the same size and weight specifications for each MAIL CAMPAIGN; b) must have the mandatory return address GPO Box 1638, MELBOURNE, VIC, 3001 printed in the top left hand corner; c) comply with barcode requirements; d) have the Acquisition Mail Job ID Number printed in the address block.

5.6 The CUSTOMER must not divulge the outcome of the MAIL CAMPAIGN to any third party, other than the ADVERTISER, and must procure that the ADVERTISER, does not divulge the outcome of the MAIL CAMPAIGN to any other person without Australia Post s prior written consent. 6 Return Mail Rebate 6.1 Australia Post will count all returned ACQUISITION MAIL ARTICLES received at the Australia Post mandatory return address. If the returns exceed 10 per cent of the total lodgement volume within two months of the final lodgement date, Australia Post will provide a postage rebate for those articles over the 10 per cent. 6.2 The return mail rebate will be calculated at the Same State postage rate for the specific letter size. 6.3 Returned mail rebates will not include any production costs including print, creative and any other associated costs. 6.4 Return mail includes undeliverable articles and any recipient initiated returns. 6.5 All returned ACQUISITION MAIL ARTICLES will be recycled once counted. 6.6 The customer will be advised of the return mail rate for their MAIL CAMPAIGN within two months of the final lodgement date. Australia Post will not provide address details of returned ACQUISITION MAIL ARTICLES. 6.7 Any MAIL CAMPAIGN that does not comply with the MAILING CONDITIONS will not be eligible for a return mail rebate. 7 Customer s Warranty & Indemnity 7.1 The CUSTOMER warrants and agrees that: 7.1.1 it has obtained the approval of Australia Post to use the SERVICE at the approved lodgement point/s; 7.1.2 all articles lodged (whether by it or any other person) comply with the requirements set out in the MAILING CONDITIONS current as at the date of lodgement; 7.1.3 the content of the ACQUISITION MAIL ARTICLES lodged comply in all respects with the Trade Practices Act 1974 (Cth), the Privacy Act 1988 (Cth), the Australian Postal Corporation Act 1989 (Cth) and any other relevant legislation; 7.1.4 where the charge account details supplied at the time of registration for the SERVICE are not the CUSTOMERS, the CUSTOMER warrants that it has the written authority permitting the CUSTOMER to use the charge account, and 7.1.5 it will indemnify Australia Post against any loss or damage arising from a breach of any of the warranties in clause 7.1. 8 Discretionary Carriage and Lodgement 8.1 Australia Post may, in its sole and absolute discretion: 8.1.1 refuse to carry; or 8.1.2 charge the CUSTOMER postage at ordinary post rates in respect of any articles lodged that do not comply with the MAILING CONDITIONS. 8.2 Australia Post may, in its sole and absolute discretion, direct a CUSTOMER to lodge ACQUISITION MAIL ARTICLES at any Australia Post lodgement facility. 9 No Other Service The SERVICE cannot be used in conjunction with any other Australia Post services except as otherwise provided under a separate written agreement between a CUSTOMER and Australia Post. 10 Assignment 10.1 This AGREEMENT shall not be transferred without the prior written consent of Australia Post. Any purported transfer without such consent shall be void and of no effect. 54 Australia Post Acquisition Mail Terms and Conditions

10.2 Where the CUSTOMER, being a partnership, is reconstituted by the retirement or addition of partners, the reconstituted partnership is deemed to be the CUSTOMER. 11 Limitation of Liability Release and Indemnity 11.1 Subject to clause 11.2 and the Australia Post Terms and Conditions, Australia Post shall not be liable to any person (whether in contract, tort or otherwise) for any loss or damage suffered, or that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the provision of the SERVICE, or any other matter or thing relating to this AGREEMENT. 11.2 To the extent permissible by law, Australia Post expressly disclaims all conditions and warranties, express or implied, in respect of the SERVICE and the carriage of Acquisition Mail Articles pursuant to this AGREEMENT. Where the law precludes such exclusion and implies certain conditions and warranties into this AGREEMENT, the liability of Australia Post for breach of such condition or warranty shall be limited, at the option of Australia Post, to any one or more of the following: 11.2.1 supplying the SERVICE again; or 11.2.2 payment of the cost of having the SERVICE supplied again. 11.3 The CUSTOMER shall release and indemnify Australia Post against any loss or damage whatsoever which Australia Post may suffer as a result of any action, proceeding, claim, demand or prosecution arising from the provision of the SERVICE, or any other matter or thing arising as a result of this AGREEMENT, including loss or damage arising from the negligent acts or omissions of Australia Post, pursuant to this AGREEMENT. 12 Force Majeure Australia Post shall not be in default under the terms of this AGREEMENT nor liable for failure to observe or perform in accordance with any provision of this AGREEMENT for any reason or cause which could not with reasonable diligence be controlled or prevented by it, including without limitation, war, insurrection, riot, civil commotion, strikes, lock-outs, labour or industrial disputes, acts of God, acts of Governments or flood, storm, tempest, power shortages or power failure, inability to obtain sufficient labour, raw materials, fuel or utilities. During the period of an incident or incidents of Force Majeure this AGREEMENT shall be suspended and delivery will recommence after the incident or incidents of Force Majeure end. 13 Merger All the rights, immunities and limitations of liability in this AGREEMENT shall continue to have their full force and effect in all circumstances notwithstanding any breach of contract or of any conditions hereof by Australia Post. 14 Termination 14.1 Australia Post may, in its sole and absolute discretion, terminate this AGREEMENT and/ or any approval granted to a CUSTOMER to use the SERVICE, effective immediately, on written notice to the CUSTOMER where: 14.1.1 the CUSTOMER breaches or otherwise acts in a manner contrary to the Act, Australia Post Terms and Conditions, the MAILING CONDITIONS or other written instructions published by Australia Post; 14.1.2 the CUSTOMER fails, refuses, neglects or otherwise omits to properly discharge and perform any of its obligations under this AGREEMENT; 14.1.3 the CUSTOMER fails, refuses, neglects or otherwise omits to remedy any breach of this AGREEMENT as and when notified to do so by Australia Post; or 14.1.4 an Insolvency Event occurs in relation to the CUSTOMER. 14.2 Australia Post may, without cause, in its sole and absolute discretion, terminate this AGREEMENT and/or any approval granted to a CUSTOMER to use the SERVICE on fourteen days written notice to the CUSTOMER.

15 Variation These terms and conditions may be varied or added to from time to time by Australia Post by notice in writing to the CUSTOMER. 16 Notice Any notice required to be served by or under these terms and conditions shall be sufficiently given to the CUSTOMER if left at or sent by post addressed to the CUSTOMER at its last known or usual place of address and to Australia Post if sent by post to the appropriate State Administration at its current address. 17 Conditions of Carriage This AGREEMENT shall not constitute or imply any agreement between Australia Post and the CUSTOMER (or any undertaking or obligation whatsoever on the part of Australia Post) with respect of the carriage of any postal article. The Australian Postal Corporation Act 1989, and the Australia Post Terms and Conditions and other written instructions published by Australia Post from time to time shall apply to the carriage of articles issued pursuant to the SERVICE except to the extent that they are inconsistent with this AGREEMENT. 18 Law This AGREEMENT is governed by, and shall be construed in accordance with the laws in force in the State of Victoria and the courts and registries of courts in that State shall have jurisdiction in the event of a dispute. 19 Whole Agreement Subject to clause 1.1 this AGREEMENT contains the whole of the Agreement between the parties in relation to the SERVICE and any representation or warranty made by either party prior to entering into this AGREEMENT shall have no force or effect unless otherwise stated herein. 56 Australia Post Acquisition Mail Terms and Conditions

Notes G&M5256 10 9 8 7 6 5 4 3 2 1

For more information Please contact your Australia Post Account Manager or email us for more information about Acquisition Mail and details about special conditions. am@auspost.com.au auspost.com.au 8839559 Nov 2015 ABN 28 864 970 579