BCTS (Business Consultancy and Training Services) Your Partner in Developing & Restructuring

BCTS (Business Consultancy and Training Services) Your Partner in Developing & Restructuring BCTS was established to help companies face the new market challenges arising from local and foreign competition and to enhance the human competencies to add value to the companies. We are a skilled team of consultants and professional trainers ( Certified Trainers) in the business field, with a wide range of experience in Europe, UK, and USA as well as in the Arab World. BCTS offers creative strategies that work with every aspect of business management. We provide our clients with a lasting competitive advantage. It s our business to improve specific sections of a company as well as to solve problems that the entire company is facing. We combine our knowledge, new concepts of management and expertise to your know-how and skills in order to accomplish your objectives and to participate in the development of your staff and your business. Our role does not end at the corporate or organizational level; it extends to the development of the Human Resources department, which is the organization most valuable asset. Based on this belief, we have adopted the most effective training and development tools and strategies, by partnering with world leaders (UK, USA). 1

Our expertise mostly covers these areas: - Management & HR Consultancy - Marketing Consultancy ( Mystery Shopping) - Sales Clinic - Personal and Group empowerment (Brain Development Certified Dr. Wen Winger) - Coaching ( School, Job & Personal)- Coaching Academy - Training ( Technical, interpersonal and intrapersonal Skills) - TOT - Train of Trainers certified from ISTD - NLP Neuro Linguistic Programming Richard Bandler Our partners in the Middle East: - PWG Potter wheels Group in UAE - Skilliance in Iraq - Tadrib in Syria - 88 Consulting and Training in Jordan - Training Unlimited in Kuwait. 2

Consulting Activities BCTS provides dynamic solutions to Management, Human Resources, Finance and Marketing Consultancy which includes: Management & Organization Consultancy: Restructuring & Reorganization Environment analysis, internal / external diagnosis, competitive position, success factors, competitive advantages, SWOT analysis Business Development Conflict Resolution Needs Assessment HR Consultancy: Coaching Restructuring HR Audit o Performance appraisal o Job description/ specifications o Succession Plan o Training needs Analysis o Others upon request Marketing Consultancy: Implementing New Strategies Forecasting Prospecting Marketing Research Brand Awareness Designing a Sales Program Distribution Channels Marketing Planning Mystery shopping ( Visits/ Calls) 3

Sales Consultancy: Assessment of the actual situation Training Needs Analysis Prospecting Sales Approach Getting to Yes After Sales strategy On-site observation by field experts Orienting your Sales Group into sales Team Customer satisfaction Managing and Coaching your sales Recruiting potential salespersons Financial Consultancy: Financial Strategy Feasibility Studies Cost Reduction 4

Training Programs In today s customer-oriented business environment, people skills are critical for personal and organizational success. How your staff handle your customers can directly affect your individual goals, your team, as well as your company s performance. The following seminars give the staff the skills they need to: communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage. Accreditation from TMSDI - UK, 4 th Street -USA, the Coaching Academy-UK, NLP Master Practitioner by Richard Bandler, Brain Development- Dr. Wen Winger, Member of ISTD and Approved Provider ( International Society of Trainers and Developers). Outlines for different sectors Our Programs for Banking Sector Bank Risk Management / Operational Risks Basic / Intermediate / Advanced Compliance Training Compliance Function in Banks Complex Trade-Based Money Laundering Techniques Fraud in Financial Markets Financial Crimes / ID Theft Human Resources Management / Management Skills Implementation Due Diligence / EDD Programs Islamic Basic Bank Operations Islamic Financial Services Islamic Insurance & Reinsurance Quality Management in Internal Auditing Modern Trend in L/C under UCP 600 Project Management Course PFF Risk-Based Approach / Risk Based Auditing Team Building Goal setting, Team Building and Motivation Improving Managerial Effectiveness Advanced Project Management Professional Business Planning 5

Effective Time, Priority and Stress Management Managing People Leading Team for Effective Meetings, Conflict resolution & Communication Problem Solving by Creative thinking Professional Quality Control Management Dressing for Success Business Ethics, Etiquette, and Protocol Others upon request Our programs for Ministries and Public sector Winning a Presentation by using Effective Skills Communication and Interpersonal skills Essentials of Effective Business Language Skills Effective Written Business Communication Effective Oral Business Communication Effective Time, Priority, and Stress Management Office Management Communication Mastering the Art of Effective Communication Behavioral Interviewing Skills Personal Competencies and Indicators Enhancing & Developing Employees' Performance Coaching for Higher performance Effective Corporate Coaching Teamwork Others Our Programs for Hospitals: Counseling Food safety/ Hygiene HACCP Hospital management Hospital hygiene Patient Care Communication and Patient service Others 6

Our Programs for Hospitality Sector Housekeeping Front office Excellence Outstanding Hospitality sales and Customer Service Hygiene and Safety Handling Safety and Legislation Managing the F&B department Art of Hospitality Communication Professional Butlers (Ethics / protocol / Service ) Outstanding Customer Service on the Reception / Front Desk How to upgrade the bellboys level to meet the international standards Guest Service SPA Management Others Our Programs for Insurance sector: Insurance Underwriting Process Insurance Claims Handling Process Insurance Law Underwriting Practice Insurance Business And Finance Reinsurance Others Our Programs for Corporate / Commercial / Industrial Sector Efficient Administrative skills Strategic Skills for Partnering with your Boss Changing Role of Communication, Negotiation, and Prioritizing Planning and Preparing Effective Meetings Winning Sales in using NLP techniques On the Job Training Excellence in Customer Service Successful Selling Techniques Principles of Marketing Marketing Management Strategic Marketing Create Customer Value 7

Handling Customers Complaints Successful Promotion Techniques Advanced Negotiation Skills Building Successful Channel Customer Relationship Management (CRM) Sales Cycle and Negotiations for Higher Profits Outstanding Customer Service on the Telephone Outstanding Customer Service on the Reception / Front Desk Close More Sales: Reading Body Language Finance for non-financial Managers Costing / Budgeting Feasibility Analysis and Forecasting Quality management Planning, Budgeting and Cost controlling Financial Forecasting for Dynamic Business Results Others Our programs for Schools and Education Sector B.E.S.T Super skills for students Dynamic Teaching How to implement a Disciplinary system Communication skills Coaching / Counseling How to implement an Orientation system for students Others Our programs in Personal Development: Personal Effectiveness On the Job training B.E.S.T Super skills Dressing for Success Business Ethics, Etiquette, and Protocol Assertiveness And Self-Confidence Body Language Basics Coaching And Mentoring TOT Others 8

Our Programs for Administrative Professionals: Efficient Administrative skills Strategic Skills for Partnering with your Boss Changing Role of Communication, Negotiation, and Prioritizing Planning and Preparing Effective Meetings Others Our Programs in General Management: Team Building Goal setting, Team Building and Motivation Improving Managerial Effectiveness Advanced Project Management Professional Business Planning Effective Time, Priority, and Stress Management Managing People Leading Team for Effective Meetings, Conflict resolution & Communication Problem Solving by Creative thinking Professional Quality Control Management Anger Management Change Management Project Management Stress Management Supply Chain Management Supervising Others Creative Problem Solving Delivering Constructive Criticism others Our programs in Communication: Winning a Presentation by using Effective Skills Communication and Interpersonal skills Essentials of Effective Business Language Skills Effective Written Business Communication Effective Oral Business Communication Office Management Communication Mastering the Art of Effective Communication Teamwork Interpersonal Skills Presentation Skills 9

Public Speaking Call Center Training Customer Service Proposal Writing Business Writing others Our Programs in Marketing / Sales / Customer Service: Excellence in Customer Service Successful Selling Techniques Principles of Marketing Marketing Management Strategic Marketing Create Customer Value Winning Sales in using NLP techniques Handling Customers Complaints Successful Promotion Techniques Advanced Negotiation Skills Building Successful Channel Customer Relationship Management (CRM) Sales Cycle and Negotiations for Higher Profits Outstanding Customer Service on the Telephone Outstanding Customer Service on the Reception / Front Desk Close More Sales: Reading Body Language Negotiation Skills Overcoming Sales Objections Sales Fundamentals Social Media In The Workplace Business Ethics Business Etiquette Trade Show Staff Training Media And Public Relations Others Our Programs in Finance and Economics: Finance for non-financial Managers Costing / Budgeting Feasibility Analysis and Forecasting Valuation of Companies Planning, Budgeting, and Cost controlling 10

Financial Forecasting for Dynamic Business Results Budgets And Financial Reports Basic Bookkeeping Others Our programs in Human Resources: Coaching/Counseling Performance Measurement & Appraisal Behavioral Interviewing Skills Personal Competencies and Indicators Enhancing & Developing Employees' Performance Coaching for Higher performance Effective Corporate Coaching Train the Trainer: Level 1 & Level 2 Business Succession Planning Employee Onboarding Employee Recruitment Hiring Strategies Office Politics For Managers Organizational Skills Human Resource Management Performance Management Personal Productivity Talent Management Job Search Skills Work-Life Balance Workplace Diversity Workplace Harassment Workplace Violence Safety In The Workplace Measuring Results From Training Managing Workplace Anxiety Critical Thinking Employee Motivation Facilitation Skills Others 11

Coaching and Empowering Certified from the Coaching Academy UK, we offer to our prospects and clients, our differentiation in terms of motivation and inspiration for personal performance and corporate improvement: Coaching: a designed alliance between a trained professional coach and an individual or organization to assist the employees to clarify and move towards their vision and goals by using action oriented strategies. Empowering: a catch-all term for many ideas on employee power and responsibility; more broadly it s defined as giving employees the power to do their job. If you gain personal and professional satisfaction from helping others to reach their goals If you are excited about the challenge of developing your skills in this field, and if you want to gain the most comprehensive coaching even if you come from a wide variety of work backgrounds, then coaching is for you! This program is a coaching system that works wherever you live in the world with whoever you coach. All you do is combine the system with your own personality, skills and experience, and you create a winning formula. The key-skills here are the ability to express empathy, and to how actively listen and respond in a non-judgmental manner. Therefore, you will be equipped by a toolkit of techniques to coach individuals through a wide range of personal performance issues. This coaching program can be delivered as follows: 1. Train your heads of department to become professional coaches 2. Coach and empower your employees in order to improve their Performance 12

ISTD PRODUCTS & SERVICES AUTHORIZED PROVIDER OF EXCELLENCE CONTRACT This ISTD P&S Authorized Provider of Excellence Contract (the Contract ) is entered into on 4th of January, 2015 by and between: The International Society for Trainers and Developers- ISTD, Represented by Training Unlimited W.L.L. a company registered under the laws of Kuwait, Commercial Registration No. 344763, Located at Mobarak Al Kabeer St., Awqaf Building, 4th floor, Al Merqab, Kuwait City, Kuwait, Phone Number: +1-888-966-0910, Fax Number: +1-888- 966-0910 Represented by its Managing Director Mr. Elie G. Shaaya (hereinafter ISTD /TU ) And Business Consultancy and Training Services- BCTS, a corporation organized under the laws of The Republic of Lebanon, commercial registration no 1132002, located at Furn El Chebbak, Rizkallah Semaan Street, Scania Center, 3th Floor, Beirut, Lebanon, Phone/Fax Number: 00961 1 38 24 02 (hereinafter Authorized Provider of Excellence AP of Excellence ). 13

ISTD SCHOOL AGREEMENT This Agreement is made by and between The ISTD School of Wafaa Haidamous Hallassou and The International Society for Trainers and Developers (ISTD) In consideration of the mutual promises set forth herein, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows: AGREEMENT 1. OBLIGATIONS OF THE ISTD SCHOOL School will perform the following: a. Comply with applicable local laws and regulations b. Adopt a School name structured as The ISTD School of Wafaa H. Hallassou. The ISTD School will not conduct any activities not associated with The International Society for Trainers and Developers mission under the name of The ISTD School of Wafaa H. Hallassou. c. Adopts the International Society for Trainers and Developers mission statement as its guiding statement d. Adopt articles of incorporation and bylaws and provide copy to The International Society for Trainers and Developers. e. Comply with such practices, policies and procedures that may be adopted from time to time by The International Society for Trainers and Developers after review by, and consultation with the ISTD School. f. Maintain at least five training courses in good standing; participate in efforts to increase the number of the training courses g. Maintain an independent accounting system h. Be entitled to use the Trade name /Trademark as set forth in this agreement 14

Few of our Clients in Lebanon and the Middle East: Lebanon: Banks: Bemo Bank, Audi Bank, Banque Libano-Française, MEAB Bank, Credit Libanais Bank, Central Bank of Lebanon, Al Mawarid Bank and others. Hospitals: Syndicate of Hospitals, Nabatieh Hospital, Ain Wazein Hospital, Saint Georges Hospital, Mount Lebanon Hospital, Centre Hospitalier du Nord, Serhal Hospital, Dar Al Amal University, Labib Medical Center and others. Universities and Schools: USEK (Universite Saint Esprit-Kaslik), Balamand University, SABIS Educational Services, USAID / Ministry of Education, Faculty of Education- UL, and others. Insurance: AXA Middle East Insurance, Fidelity Assurance & Reinsurance and others. Industries: The Association of Lebanese Industrials, Mimosa Sanitary Paper Co, Deal Sanitary Papers, Ezzat Jallad & Co, Indevco Group, Pulper Slim Oil and others. 15

Retail / Commerce Companies: SETS (Dell Exclusive Distributor In Lebanon, Bassoul-Heneine (Renault & BMW), GS, BTC, Averda Group (Sukleen), Spinneys, Debbane (DFT), Transmed, Laponita, Nuquel Group, Monad, Virgin Megastore (Retail me), Chamber of Commerce of Industry and Agriculture, CCA Group, Commas sarl,, Ets Chaccour, Kallassi Trading Corporation, Dar Assayad, Socodile, Batco, Fawaz holding, Elements ( API), Slim Oil, Maawad Stationaries, Eatwell SARL, and others. Real Estate Companies: BREI Real Estate, Mashari Real Estate and others. Hospitality: Safir Heliopolitan Hotel, Le Dix Hotel, Americana, Sofil Catering- Dream Holding, Ramada Plaza, S.M.A Holding and others. Telecommunication: Touch- Zain. Pharmaceutical Companies:, Droguerie Pharaon, Droguerie Mercury, Dar Al Dawaa, Pharma Marketing and Services, MSD, Promopharm, Tabuk Pharmaceuticals, and others. NGO: World Vison, GIZ, USAID- DIRASATI and others. N.B: Participants from all the MENA countries working in different sectors. 16

Middle East KSA: Al-Rajihi Group, Arab National Bank, the Saudi Institute of Banking, the Land Real Estate, Petromin, Ministry of Education, Napco Group (Aramco, Dar Al Hekma, Different Ministries and others in Lebanon) and others Kuwait: Al Ghanem Industries, Kuwait Finance House, Al Ahli Bank of Kuwait, Besma International, Villa Moda, Le Notre-Paris, Arab National Bank, and others. Qatar: Central Bank of Qatar, General Port and Custom Authority, Qatar Foundation, United Holding, Le Notre-Qatar, RasGas Company Limited and different ministries, and others Syria: BEMO Bank, MTN, BBSF and others. Jordan: Jordan Tractor (CAT), GS, Zain, Bank of Jordan and others. UAE: Graphic Trading and Services, Dar Assayad, Al Bustan Residence Center, and others. Iraq: Ministry of Construction, Ministry of Education, Korek, Zain, USAID- Foras, and others. Yemen: European Union, World Bank, Sabafon and others. 17

Wafaa Haidamous Hallassou Wafaa is a leading consultant and trainer in different industries. Her years of experience have given her a competitive edge and significant approach to her training methodology in different sectors. She has conducted series of training programs for the different kind of industries, in KSA, Kuwait, Qatar, UAE, Syria, Iraq, Jordan, Yemen, and Lebanon. She has headed several delegations for consultancy and training in the region such as: The Ministry of Tourism in Syria, conference held in Jordan for new training techniques, conference for the World Lebanese Cultural Union, etc. To work on highly Customized Learning Solutions, her goal is to partner with other institutions in order to meet their Management and Marketing development needs. To accomplish this goal, the following is used: Understanding the Strategy of the organization Identifying the Performance / Competency Gaps Defining the Learning Process Implementing a Learning Solution, and Evaluating Results In addition to her consultancy and training work, Wafaa teaches and coordinates Marketing, International Marketing, Marketing research, Prospecting, Economics at different Universities in Lebanon. She joined Grid International as a senior consultant for development and planning of Customer Service, Marketing, Successful Selling Skills, Team Building, effective Time & Priority management, Leadership, and other programs. In 2002 she has been certified from UK in TMSDI (Team Management Systems Development International) to help companies in the process of Recruiting, Training and Development. She has updated and edited several training programs, and contributed in tailoring the Service Excellence, CRM, Team Building, Business Communication and Successful selling programs of Al Rajihi Bank, and Arab National Bank, Petromin, and The ministry of Education in KSA, KFH, Al Ghanem Industries, Al-Ahli Bank of Kuwait, Le Notre and others in Kuwait, Jordan Tracktor in Jordan, GTS, and Dar Assayad, PWG in UAE, and many others. Wafaa created her own company BCTS in 2002. 18

She held a project in Yemen with the EU, Bemo Bank and MTN-Syria for a special combined program titled Selling Skills and Customer Service, Competitive Marketing Strategies; Furthermore, She has been delegated for Consultancy and Restructuring projects in different local companies in Lebanon were seized such as: Insurance & Hospitals: Droguerie Pharaon & Mercury,MSD, Nabatieh Hospital, Ain Wazein Hospital, Saint Georges Hospital, Mount Lebanon Hospital,, Serhal Hospital, Labib Medical Hospital, Syndicate of Hospitals, Fidelity insurance, Tabuk Pharmaceuticals and others. Banks: Libano-Francaise Bank, Credit Libanais, Al Mawarid Bank, Central Bank of Lebanon, Audi Bank, MEAB, and others. Universities & Schools: University of Balamand, USEK, AAB, Saint Therese School, Sabis Educational Services and others. Industries: Lebanese association of industrials, Mimosa, Fine, M.Ezzat Jallad & Co, Indevco group Pulper SARL ( Slim Oil) and others. NGO: USAID-DIRASATI and GIZ (for schools directors), Foras- USAID Project in Erbil ( TOTO) and others. Commercial / Retail: Spinneys, Transmed, GS,, CCA Group, Commas, Life LTD, Safir Heliopolitan Hotel, Sets-Dell, Virgin Megastore, Socodile- Fawaz Holding, Ets Chaccour & Fils, Kallassi group, Indevco and Napco group, EatWell SARL, and others. Hospitality Industry: Dream Holding- Sofil Catering, Ramada Plaza Hotel and others. Moreover she conducted different public seminars in Lebanon and abroad. She is a holder of a MBA in Management & Marketing, and a PHD in Economics. She participated with the Canadian delegation to enhance educational systems and training tools in Marketing. She has been certified in 2009-2015 from the Coaching Academy-UK for Corporate and Personal Coaching; and master in NLP practitioner from Richard Bandler (The society of Neuro Linguistic Programming) and The BEST (Beyond Einstein and Socratic Techniques)- Dr. Wen Winger USA, Member of ISTD. Her participation in different Summit, HR Summit Kuwait, specifically Marketing Summit which gave her an added value especially in her representation for Professor of Philippe Kotler, the Guru of Marketing, in the Middle East. She participated in the IIR Middle East- HR Summit-Dubai, 2012, and attended The Guru of HR, Dave Ulrich. 19

Wafaa got a certificate of Appreciation from different International Conferences and Conventions and finally from the Arab Hospitals Federation for her lecture given during the 11 th Annual Conference at Le Royal Hotel on November 2012. She got also a certification of appreciation from CCDT- Iraq for her participation in the first Development Summit for Schools in April 2013. Her energetic approach and methodology in training and Consultancy was appreciated by all the partners who experienced working with her. Wafaa is the Managing Director of BCTS (Business Consultancy and Training Services) since 2002 Beirut and the Director of CEP at the Lebanese German University- LGU since November 2012. She has been selected by USEK International Colloquium to be one of the speakers in the Corporate Governance across Ethics, Culture & Citizenship; What to give and what to expect in April 2014. Another certificate of participation in the conference held at DUBAI about Green Economy in November 2014. She got a certificate from ISO Liban on ISO 9001:2008 QMS and Internal Auditor on July 2014. She has been selected to be a member of ISTD (International Society for trainers & developers) as International Certified Senior Trainer, Senior Delegate and Senior Programs Developer on November 2014. She has her own school school for Trainers in Beirut- Lebanon since November 2014. She is a Certified Master TOT Trainer from Pearson International since July 2015. December 15-17, 2014 she was a moderator in the Gulf Family Business Forum held at Crown Plaza Hotel- Kuwait, talking about the Development and the Change. Her experience with USAID-DIRASATI/ Lebanese University of Education- Ministry of Education since 2013-2015 in Educational Leadership Training/ Coaching for School Principles and New Techniques in Teaching, gave her a lot of exposure among all Public Schools in Lebanon (South, North, and Beirut). 20

It will be a pleasure to provide you with the names of some of our Clients, for reference: In Lebanon: Banks: Mr. Georges Behlock, Human resources Director, Banque Libano-Française, Beirut-Lebanon Mr. Elie Dagher, Retails Director, Banque Libano-Française, Beirut-Lebanon Mrs. Nada Awad Rizkallah, Assistant General Manager, Head of Organization, Planning and Strategy, Credit Libanais, Beirut-Lebanon Mr. Badii Azzi, Human Resources Manager, Credit Libanais, Beirut-Lebanon Mr. Mohamed Jabri, Senior Director-Head of the Training and Development Department, Central Bank of Lebanon, Beirut-Lebanon Mrs. Rania Akkawi, Training Department, BDL, Beirut - Lebanon Mrs. Marlene Abu Hamad, Head of Section, BDL, Beirut - Lebanon Mrs. Rima Al Masri, Finance Manager, Al Mawarid Bank, Beirut-Lebanon Mrs. Nahla Bou Diab, Assistant General manager, Al Mawarid Bank, Lebanon Ms. Joyce Assaf, Senior Training Department, Audi Bank, Beirut-Lebanon Mrs. Grace Wehbé, Senior Trainer, Bank of Beirut, Beirut- Lebanon Hospitals & Pharmaceutical companies: Beirut- Mr. Roger Nasnas, CEO, AXA Me, Beirut-Lebanon. Mr. Armand Fares, Chairman of Droguerie Pharaon and Mercury Beirut Lebanon Mr. Sleiman Haroun, President, Syndicate of Hospitals, Beirut-Lebanon. Dr. Hassan Wazni, President of Nabatieh Governmental Hospital, Nabatieh - Lebanon Dr. Fawzi Adaimy, President of Arab Hospitals Federation and Notre Dame Hospital, Jounieh- Lebanon. Mr. Mouin Abou Zaher, General Director, Labib Medical Center S.A.L., Saida Lebanon Dr. Hamid Debs, Dean of Hospitality and Tourism Faculty, UOB, North Lebanon Mrs. Noha Chahine, HR Manager, Saint George Hospital, Beirut-Lebanon Dr. Imad El Hajj, Director of the Medical Center, St George Hospital Mr. Jean Abi Haidar, MBAIP Health Management Administrative Director, Mount Lebanon Hospital, Beirut - Lebanon 21

Mr. Michel Chahine, CEO, Centre Hôpital de Bhannes, Beirut - Lebanon Dr. Sonia Ojaimi, Head of Lebanon Branch, Tabuk Pharmaceuticals- Lebanon Universities and Schools: Dr. Nehmet Azoury, Dean of Business, USEK University- Lebanon Dr. Tony Karam, Head of Business Faculty, AUCE Dr. Rima Naboulsi, CEO, AUCE Dr. Karim Nasr, Dean of Business, University of Balamand, North Sr. Etienne Gerges, St. Therese School, Furn El Chebbek Retail & Commerce Companies: Mr. Pierre Heneine, Managing Partner, Bassoul-Heneine, Beirut-Lebanon Ms. Zeina Rachwan, Head of Technical Department, Kettaneh, Beirut-Lebanon. Mr. Salem Akkari, Owner, S.M.A. Holding, Jal Al Dib-Lebanon Mr. Chady Abdo, CEO, CCA Group, Beirut Ms. Rana Sabaaly, Training Manager, Kettaneh, Beirut Mr. Wahid Jardak, GM, Commas sarl., Zouk- Lebanon Mr. Fady Saab, CEO, Monad, Beirut-Lebanon Mr. Edgard Chaccour, President, Ets Joseph Chaccour- Beirut-Lebanon Mr. Ali Ghaddar, Owner, Ets. Ghaddar, Saida- Lebanon Mr. Marwan Chehlawi, CEO, SETS Solution, Beirut - Lebanon Ms. Rania Hamadeh, HR Manager, Virgin Megastore, Beirut - Lebanon Mr. Ashraf Ballan, General Manager, Balma Corp., Lebanon and KSA Mr. Nabil Fawaz, General Manager, Socodile, Beirut - Lebanon Mrs. Maria Rizkallah, Chamber of Commerce Training Center (CCIAZ), Manager, Zahle - Lebanon Mr. Chadi Matta, Training Manager, Kallassi Group, Awkar Lebanon Mr. Christophe Kallassi, CEO, Kallassi Group, Awkar- Lebanon Mrs. Irene Ballouz, head of Chamber of Commerce, Beirut- Lebanon Mr. Joe Kettaneh, General Manager, Partner, Pulper SARL, Nahr-Ibrahim, Lebanon. Mr Patrick Prevot, CEO, EatWell SARL, Beirut- lebanon Industries: Mr. Ayman Jallad, Chairman, M. Ezzat Jallad & Co, Beirut Lebanon Ms. Micheline Haledjian, Owner of Deal Sanitary papers, Jal El Dib-Lebanon 22

Mr. Pierre Al Ashkar, president of Federation for Tourism industries in Lebanon, Beirut Lebanon Mr.Bassem Karam, Head of Training and Development, Indevco Group Mr. Wissam Mussaed, Training Manager, Indevco Group. Hospitality Industry: Mr. Fadi Kaedbey, General Manager, Ramada Plaza Beirut,Lebanon. Mr. Nabil Rafeh, HR Manager, Ramada Plaza Hotel - Beirut, Lebanon Mr. Wissam Haddad, HRD, Americana Lebanon, Beirut Lebanon Ms. Manal Issa, HRM, Sofil Catering, Beirut- Lebanon Mr. Roger Zaknoun, General Manager, Sofil Catering, Beirut- Lebanon NGO: Mr. Gerhard Rettenbacher, Senior Consultant, SME Development, Lebanese German Program, Promotion of Vocational Education and Small and Medium Enterprise Development, Beirut Lebanon Mrs. Nada Melki, Senior Consultant, SME Development, (GIZ) GmbH, Beirut Lebanon Ms. Jessica Tarchichi, Health Project Coordinator, World Vision NGO, Zahle Lebanon Dr. Suzanne Abou Rjeile, LDP2 Director, DiRasati 2 project, USAID, Beirut, Lebanon. Telecommunication: Mrs. Nour Shbaro, Touch- Zain, Head of Human Resources, Beirut-Lebanon. 23

Abroad: Industries: Mr. Christie Janho, Group Chief Executive Officer, Jordan Tractor (CAT), Amman-Jordan. Mr. Wael A. Al Rabiah, General Manager Commercial, Petromin, Jeddah KSA Mr. Samir Ma'atoq Nawar, General Manager, Petromin, Jeddah KSA Mr. Nabil Toufic, Managing Director, GTS, Abu Dhabi-UAE Mr. Mohamad Daoud, Head of Engineering Department, ADCO- Abu Dhabi-UAE Mr. Abdullah Neimeh, Potter Wheels Group, CRO, Dubai-UAE Mr. Sina Fattahi, CEO. PWG, Dubai-UAE Mr. Alain Salameh, Area HR Manager, Napco Group, Jeddah- KSA Banks: Ms. Hanada H. Tou, Training Officer ; Training Department, Bank of Jordan, Amman Jordan Ms. Rabab Abbadi, Executive Manager, Human Resources Department, Bank of Jordan. Telecommunication: Mrs. Ruba Nather, Training Manager, Zain, Jordan. Mrs. Jumana Marie, Talent & Development Team Member, Zain, Amman- Jordan. Mr. Wael Nseir, Business Development Manager, Estarta Solutions, Amman- Jordan. Mr. Fady Azzi, Ex.Manager, Korek, Erbil- Iraq. Hospitality Industry: Mr. Fahed El Metaweh, President of MC Catering, Kuwait. Mr. Alexandre Bitas, General Manager, Le Notre-Paris, Kuwait Mr. Abd El Kader Hankir, General Manager, Hotels Airport, Iraq. Mr. Jawad Ahmad Bou Khamseen, Owner Bukhamseen Group Holding Company, Kuwait Insurance: Mr. Georges Karam, COO, Shat El- Arab Insurance- Al Bassrah- Baghdad, Iraq 24

Training/ Education industries: Mr. Ahmad Al Tamimi, General Manager, CCDT, Mayssan- Iraq Mr. Khaled Kawar, General Manager, Tanweer Consulting &Training, Amman - Jordan Dr. Fahim Kibria, CEO, Kotler Impact Canada, Canada Mr. Tarek Rabadi, the 88 Training and Consultancy, Amman Jordan. Mr. Mohamed Saleh, General Manager, Baghdad, Iraq Mr. Jamal Alsaadi, GM of Byblos, Abu Dhabi-UAE Mr. Islam Fares MEA, Training manager, Riyadh KSA Mr. Mahdi Abd Al Saheb, GM, Annazer Center for Development, Baghdad - Iraq. Dr. Sayed Firoj Alli, Training Manager, Learning and Development, Qatar Foundation, Doha-Qatar Mr. Nidal Hantash, Managing Director, Intech-Strategia, Kuwait-UAE Mrs. Ibtissam Alayoubi, Adnani GROUP, Senior Consultant, Amman Jordan. Mr. Fahed Mohammad, General Manager, Skilliance, Erbil, Iraq Mr. Elie Chaaya, ISTD, Kuwait 25

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