Professional Learning Courses 2013-2014 2012 Page
Our Professional Learning Courses We offer a range of flexible, vibrant and effective monthly courses located at 7651 Tecumseh Road E. In addition to our monthly training offered at 7651 Tecumseh Road E, all MCC Professional Workshops courses can be modified to suit your needs and customized to suit your workplace. We design and deliver specifically for each individual client. After coming to us with your request an intercultural expert will analyse and identify your core needs. What s more, we will also suggest correlating areas that may be beneficial to you. We offer a comprehensive service, covering a vast range of countries, cultures, skills and sectors. See which of our clients have benefitted from our Professional Learning courses on the back. What benefits can you expect from our Professional Learning Courses? The courses offered provide a number of benefits including: Improved customer and client service satisfaction Improved accessibility Expand client base in diverse populations Improved work environment Higher morale Lower staff turnover Increased client base from diverse populations Improved quality control Savings in both direct and indirect costs (e.g. poor service delivery, liabilities, etc.) Contact us today! nigelcouch@themcc.com 519.255.1127 Ext. 212 Meet the Trainer Visit us on the Web at: www.themcc.com Nigel Couch is originally from the United Kingdom and came to Canada as an immigrant in 2005. He is a former police inspector, specializing in community and race relations. Nigel was responsible for training officers in the area of diversity and cultural competency and also the supervision of the investigation of hate crimes. Nigel began his career at the MCC soon after his arrival in Canada and was involved in the delivery of training to the community of Windsor and Essex County. He developed strong community partnerships with many agencies. Nigel spent four years at the MCC before he left to become the Executive Director of Victim Services. There, Nigel continued with promoting diversity and cultural competency and was successful in obtaining a grant to recruit volunteers from the newcomer population so that the organization could better serve our diverse community. He continued to partner with the MCC on initiatives, and volunteered for the organization, remaining part of the MCC family In 2010 Nigel returned temporarily to policing, this time as the officer in charge of community services in the Turks and Caicos Islands (TCI). In this role Nigel was responsible for forging better relations between the various communities and the police and for training and mentoring local officers. Nigel s experience in the non-profit sector gave him an added advantage of seeing things from the other side. Nigel also co-authored an educational resource for the TCI school system based on being a good citizen. This is now being used as part of the national curriculum in the country. Nigel recently returned to the MCC as the Community Diversity Educator where he is looking to share his experience across sectors. His passion and practical approach to training will ensure that participants leave with skills that can be used on a day to day basis in the work environment and in daily life. 2 Page 2012
Semester Course Offering Date Fall Cultural Competence - Policy Procedure & Review Understanding Cultural Competency Media Messaging; Cultural Competent Advertising Creating an Inclusive Work Environment Cross Cultural Communication Health, Healing and Religion Making the Business Case for Diversity Involving Voluneers from Culturally and Linguistically Diverse Backgrounds September 4 September 11 September 25 October 2 October 9 October 23 November 6 November 20 * All courses begin at 9am. Please see course description for duration Winter Cultural Competence - Policy Procedure & Review Understanding Cultural Competency Media Messaging; Cultural Competent Advertising Creating an Inclusive Work Environment Cross Cultural Communication Health, Healing and Religion Making the Business Case for Diversity Involving Voluneers from Culturally and Linguistically Diverse Backgrounds Health, Healing and Religion Understanding Cultural Competency * All courses begin at 9am. Please see course description for duration November 27 December 4 December 11 December 18 January 15 January 22 February 5 February 19 March 5 March 19 Inside this Booklet Professional Learning Courses Understanding Cultural Competecy Creating an Inclusive Work Environment Cultural Competency; Policy and Procedure Review Media Messages: Cultural Competent Advertising Cross Cultural Communication Involving Volunteers from Culturally and Linguistically Diverse Backgrounds Health, Healing and Culture Making the Business Case for Diversity Page 4 Page 4 Page 5 Page 5 Page 6 Page 6 Page 7 Page 7 2012 Page 3
Understanding Cultural Competency Target Audience: Directors, Managers/ Supervisors, Program Coordinators, Human Resource Professionals, Front Line Staff The main objective of the Understanding Cultural Competency Training is to provide participants with an overview of cultural competency including guiding principles and the cultural competency continuum. This course will also explore practical strategies for cultural competency practice. Define culture and cultural competency Describe the attributes of culture and the cognitive and emotional ways of responding to differences Assess their cultural competence Describe the cultural competency continuum and place their business/organizations within the continuum Identify strategies for cross-cultural communication Identify strategies for collecting cultural information Creating an Inclusive Work Environment Target Audience: Directors, Managers/ Supervisors, Program Coordinators, Human Resource Professionals The impact of changing demographics, new technology and globalization in the workplace provides us with some interesting dynamics as we try to make sense of how to work with each other on the job. The main objective of the Creating an Inclusive Environment Training is to provide participants with an overview of the Ontario Human Rights Code including a practical application to volunteer management. This course will also provide participants with effective strategies to identify and remove workplace barriers that contribute to unhealthy and inaccessible work spaces for employees, customers and clients. Apply the Ontario Human Rights Code to the recruitment and selection of staff. Identify strategies for fostering a work environment free from discrimination and harassment. Identify key components of Harassment and Discrimination policies. Develop HR policies to support an inclusive environment. Develop mechanisms to address legislation. Identify the 7 Actions for Creating an Inclusive Organization Acquire a broader understanding of diversity Examine the personal and organizational cost of excluding others in the work environment Explore ways to become personally co-responsible for creating an inclusive work environment 4 Page 2012
Media Messages: Cultural Competent Advertising Target Audience: Managers, Coordinators, Outreach Workers, Marketing Specialists, Public Relations Personnel Advertisements have the power to break or make the product you are selling or the program you are trying to launch. The main objective of the Media Messages: Cultural Competent Advertising is to provide participants with an overview of the importance advertising has on a product and/or program through the exploration of past and present advertisements and marketing campaigns from big brands. The course will also provide participants with information on best practices and how to outreach and successfully attract customers, clients and volunteers from diverse populations. Identify why this topic is so critical through the exploration of product and program advertisements Develop strategies to increase participation (attract more consumers, customers, client, and volunteers, etc..) Identify local ethno cultural media sources Develop a successful Cultural Competent Media Kit Cultural Competency; Policy & Procedure Review Target Audience: Directors, Managers/ Supervisors, Program Coordinators, Human Resource Professionals, Volunteer Coordinators The main objective of the Cultural Competency; Policy & Procedure Review is to provide participants with the skills and knowledge to successfully revise and/or develop organizational policies and procedures reflective of the Ontario Accessibility Legislation and the Ontario Human Rights Code. This course will also provide support to participants in the development and implementation of a Diversity Strategy to mitigate potential legal implications and/or other risks. Identify potential biases existing within organizational policy and/or procedure (s) Understand diversity as it relates to the Ontario Accessibility Act and the Ontario Human Rights Code Discover Best Practices for Recruitment and Retention Build successful and comprehensive policies and procedures Develop skills to build strategic plans for change implementation 2012 Page 5
Cross Cultural Communication Target Audience: Managers, Coordinators, Human Resource Professionals, Front Line Staff Working, meeting, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be a minefield. Understanding and appreciating intercultural differences ultimately promotes clearer communication, breaks down barriers, builds trust, strengthens relationships, opens horizons and yields tangible results in terms of business success. Managers must become proficient cross-cultural communicators if they wish to succeed in today s global environment. The main objective of the Cross Cultural Communication training is to provide participants with an overview of communication styles and communication tips. This course will also assist to explore your communication style and how to better communicate with people from other cultures....the single greatest barrier to business success is the one erected by culture. - Edward T. Hall and Mildred Reed Hall Identify Tips for talking with individuals whose first language is not English Discuss the impact of globalization and the implications for intercultural communication Understand different communication styles Identify cultural differences in the workplace and intercultural communication Develop strategies for achieving intercultural communication competence Understand and manage cross-cultural issues using case studies Understand cross-cultural similarities, differences and implications to protocol Involving Volunteers from Culturally and Linguistically Diverse Backgrounds Course Length: 6 hours Target Audience: Program Managers, Project Managers, Volunteer Coordinators, Program Coordinators, Human Resource Personnel, Trainers The main objective of the Involving Volunteers from Culturally and Linguistically Diverse Backgrounds Training is to increase professional Trainers knowledge of cultural competency including the guiding principals, the cultural competency continuum, and the practical strategies for cultural competency practice. This course will also provide Trainers with a Toolkit and instructional strategies for content delivery. Define culture and cultural competency Describe the attributes of culture and the cognitive and emotional ways of responding to differences Assess their level of cultural competence Describe the cultural competency continuum and place their business/organizations within the continuum Identify strategies for cross-cultural communication and collecting cultural information Apply tools from the Cultural Competency Toolkit to their business/organizations to successfully attract volunteers from diverse backgrounds Develop instructional strategies for content delivery 6 Page 2012
Health, Healing and Culture Target Audience: Health Care Professionals, Providers, Volunteers, Medical and Nursing Students The main objective of Health, Healing and Culture is to provide healthcare professionals with an overview of cultural differences associated with health related issues. The course will provide participants with knowledge and understanding of some of the more prevalent ethno-cultural groups in the region and provide cross cultural communication skills to ensure participants are better prepared to assist clients from diverse communities. This course will also provide information on the alternative healing methods that are used worldwide as well as explore cultural aspects of death and dying. Examine your values, behaviors, beliefs and assumptions. Engage in activities that help you to reframe your thinking, allowing you to hear and understand other world views and perspectives in relation to health care. Familiarize yourself with core cultural elements of the communities you serve. Explore some cultural phenomena affecting health Create a more welcoming environment that reflects the diverse communities you serve. Describe the attributes of culture and the cognitive and emotional ways of responding to differences Making the Business Case for Diversity Target Audience: Directors, Managers/ Supervisors, Program Coordinators, Human Resource Professionals, Front Line Staff The main objective of Making the Business Case for Diversity is to assist professionals and other business leaders in developing successful diversity practices and strategies for enhancing their organization s talent profile and meeting the demands of a changing marketplace. Participants will gain a thorough understanding of how workforce diversity and inclusion initiatives can help drive business results. Topics explored will include: Leveraging Employee Diversity Diversity Leadership Behaviors Diversity Strategy Measurement & Accountability Leveraging Stakeholder Diversity Expand client base in diverse populations Develop and communicate the business case for diversity by understanding the diversity value proposition and how businesses/organizations may gain competitive advantage through effective diversity practices and strategies. Formulate approaches for leveraging diversity to enhance business processes by considering how diversity management links to value creation. Demonstrate the bottom-line impact of diversity by learning measurement approaches that exhibit diversity return on investment. Build and strengthen relationships with minority stakeholders and other organizations by generating competitive sourcing opportunities and business development in diverse markets. 2012 Page 7
MEET OUR CLIENTS *The MCC also provides professional development across various sectors throughout the Windsor and Essex community