New Advanced Level Management Training 2015/2016
Foreword September 2015 Senior managers and leaders across the career development sector, be this in the context of career education, career guidance/development, career coaching or talent management perform a vital role. Such roles demand a wide range of leadership skills and management styles and come with a high level of responsibility. All too often the training that is available for such key roles can be generic and requires the delegate to contextualise the training for the demands of their own sector. The CDI as the professional body for the sector has a critical role to play in driving the sector forward, which includes supporting CPD. One of our training focuses in 2015-16 is management and leadership and we are pleased to be offering six new Advanced Level Management training events, which have been specifically tailored to meet the needs of senior managers and leaders across the career development sector. reachfor* has worked in partnership with Maureen Atkins to develop these programmes. Each event is linked to a National Occupational Standard in Management and Leadership. Delegates will be given the time to reflect on their current practice and to further develop their skills and knowledge so that they can manage their organisations in providing a first class service to clients. Whether you are operating in England, Northern Ireland, Scotland or Wales, we feel sure that this new programme will be of interest. Please browse through this booklet and share the content with colleagues. For less experienced managers we also offer Introductory Level Management training. Each of the six components is being delivered in Birmingham between November 2015 and April 2016. All places should be booked through the CDI website http://www.thecdi.net/skills-training-events. Delegates may attend one or more days or the full programme of six days. The price is 165 + VAT per day for members and 215 + VAT for nonmembers. The price for booking all six events in this series 825 + VAT for members and 1075 + VAT for non-members. *reachfor is a joint venture of regional social enterprises delivering services to young people and adults. http://reachfor.org.uk/ Contents Module One People Power! (Team Management) 03 Module Two Raising the Bar (Development Management) 04 Module Three The Relationship Masterclass (Relationship Management) 05 Module Four Knowledge Management 06 Module Five Leading the Way 07 Module Six All Change (Change Management) 08
Module One People Power! (Team Management) This module is a great opportunity for a leader to review their practice when it comes to team/people management. Getting the right people into the team to drive through the deliverables and instigate change is a challenge that is not for the faint hearted! Within this module we ll look at the impact of a courageous conversation that empowers you to participate with confidence, manage performance, as well as handle situations of conflict. understand the stages of team development and how to manage each stage be equipped to participant with authority and confidence know how to conduct a courageous conversation feel confident to manage poor performance issues be able to manage conflict effectively know the power of effective communication Birmingham: 26th November 2015 (venue tbc) Stages of Team Development A look at the way a team changes in its behaviours at different stages. This will allow some reflective work on what changes in leadership style are required to support the team. We will also look at how to effectively recruit into an existing team. 11.15 11.30 The Art of Delegation Learning how to delegate without losing the accountability. Building clear expectations and eliminating risks in your delegation. 12.00 Getting it Right, without a Fight! Here we look at performance management. We bring a refreshingly robust tool into this module, called Courageous Conversations. We will introduce and demonstrate the power of this tool before asking you to have a go. We will debrief the practical session after lunch to illustrate how this tool supports performance management, while avoiding an escalating situation of conflict! 14.30 Courageous Conversation Practicals Urania This is a powerful exercise for demonstrating the need to communicate effectively, whilst listening with care to what is being said to you. There are some key learnings in here for leaders grappling with poor team communications. 15.30 Managing From a Distance A look at the success factors in managing a virtual or remote team. 03
Module Two Raising the Bar (Development Management) The purpose behind this module is to enable every participant to find the most effective way to bring the best out of those that work in their teams. Whether training, coaching, or mentoring, we will look at learning styles and what is needed to meet each need. Our aim is to equip leaders to grow new leaders for their organisations. Together we will work to raise the bar on performance! understand how to use a GAP Analysis to encourage learning in their teams be able to identify different learning styles be able to plan appropriate learning interventions have the basic skills for coaching have the basic skills for mentoring know how to effectively address problems within the teams performance Birmingham: 17th December 2015 (venue tbc) Mind the Gap A look at how you would conduct a simple yet effective GAP Analysis with team members. 11.00 11.15 Finding Appropriate Interventions A look at the learning styles grid to build your understanding for learning needs and appropriate interventions. 12.00 The Leader as Coach An introduction to the GROW model of coaching and a chance for practising a range of open questions in a practical session. The Leader as Mentor Creating understanding of the role and input that a mentor can bring in a relationship with a team member. 14.15 Working on Problems This session will look at many issues that contribute to a negative impact on an individual s performance, and how as a leader you can support your team members by adopting a firm, yet fair, approach. 15.00 15.15 Working on Problems (Continued) Plenary Feedback Session An opportunity to pull out key learning points. 16.00 04
Module Three The Relationship Masterclass (Relationship Management) This module is based on the work of Colin Gautrey, a world class author and speaker on all matters of Influence and Power, it is delivered under license to the Gautrey Group. This is a fast paced module that provides participants with the opportunity to review their internal and external relationships and see how they could build more sustainable relationships through the use of influence and power with integrity. This module is supported by a workbook for during the day, plus a copy of a 300 page paperback written by Colin Gautrey, called The Gautrey Guide to Influence, for each delegate to take away with them after the module. understand the need for influence and power understand their sources of power and how to use them have mapped a detailed plan of all the colleagues and internal and external stakeholders have assessed the quality and value of each relationship have an action plan for developing their relationships 15 places available for this event. Birmingham: 28th January 2016 (venue tbc) What Makes People Influential & What Gives People Power? A look at the way influence is developed and how it can positively impact relationships with colleagues and stakeholders. A chance to review different sources of power and how they can impact your relationships in a dynamic way. 11.15 11.30 11.30am Relationship Mapping Part 1 This session will be when you map your relationships. This will include colleagues and internal and external stakeholders. Each relationship will be reviewed for its qualities. This work will be revisited later in the day. 12.30 An overview of the different styles of an Influencer A look at how different people influence, what the benefits and limitations may be of each style. Stakeholder Management Getting to grips with how we influence external and internal stakeholders. How do we keep people on board, and how do we accomplish our goals whilst taking others with us? These key questions will be answered. 14.45 15.00 Relationship Mapping Part 2 You will now revisit your relationship maps and cross reference it to the style work. This will enable you to build a better understanding of the way you may need to modify your work with others who are different in style to you. This session builds confidence that progress can be made even with difficult people you may need to work with. 15.30 Development Opportunities Small group work to review where opportunities to develop lie. This will also incorporate time for looking at how to remove barriers and manage conflict more effectively. 16.00 05
Module Four Knowledge Management This module provides an opportunity for participants to review their practice, in terms of information sharing and general knowledge management. We will challenge processes and systems of communication and look at some practical exercises that will illustrate the need to hold appropriate information, the sharing of critical information and how all of this makes for robust decision-making within an organisation. understand the power of effective information sharing be able to review their own communication systems and methods for retaining knowledge be more aware of systems that effectively support information sharing and retention of knowledge know how to use information and knowledge to inform decision-making Birmingham: 25th February 2016 (venue tbc) Operation Surburbia A fast paced exercise that creates a powerful metaphor when looking at the way information is held, and shared. 11.30 11.45 Operation Surburbia Debrief This is an opportunity to celebrate success or look at failed objectives and see how information was used, and what knowledge was gained. 12.15 Who Needs to Know? A chance for you to review your own organisations/areas of work to see how the communication and sharing of knowledge works, or not as the case may be! Creating Sharing Systems Group discussion work around best practise. A review of tools and methods available for knowledge management. 14.45 15.00 Informing Decision-Making A look at how powerful information can be when an organisation is faced with decisions that need to be made. The need for too much information can drive a risk averse approach, whereas having too little information poses a strategically higher risk, for the organisation. So how do we get the balance right? 06
Module Five Leading the Way This module is designed for senior leaders working in a careers service, in a school/ college context, or in a career coaching or talent management business, who would like the opportunity to review the way they lead their part of an organisation. It is structured to allow time for group discussion as this method ideally suits the exploration of this particular subject. This module is designed to challenge the status quo, thus provoking new thought and potentially more innovative practice. As the professional body for the sector, the CDI has a major role in supporting managers and leaders to develop the service through selfreflection, personal development, learning and practical tools to achieve results. This course is part of six advanced modules designed to equip senior leaders with tools and techniques to keep their organisations at the cutting edge of the sector they represent. fully appreciate the power of a clearly defined vision understand how to lead with vision and purpose be inspired to inspire people in their teams know how to take people with them in achieving the vision understand the nature of leadership vs followership have planned actions for implementing in their place of work post module Birmingham: 17th March 2016 (Venue tbc) Leading Your Team with Vision and Purpose A chance to reflect on your organisation s vision and a look at how to embed the values and purpose in your teams. A look at how to effectively live and communicate purpose to others. 11.45 12.00 Being Inspired & Inspiring Others To encourage you to think about your style and how that impacts others. Are you inspired to be inspiring? 13.15 14.00 Taking People With You When faced with difficult scenarios how will you still take people with you? An opportunity to explore this question. 14.45 Style of Leadership & Styles of Followership A look at the work of Richard Stone and the way it influences how we lead. 15.30. 07
Module Six All Change (Change Management) This module is designed for Senior Leaders who would like to be more adept at managing change. We have all set our mind to implement change and been enthusiastic about moving in a new direction, but what happens when things go wrong or people around you seem to be doing their utmost to stop the change from happening? On this module we will look at the territory of change and how it not only affects you, but those around you too. understand the perogative for change be able to identify where on the change curve they are be able to identify the blockages to change appreciate the need for communication to help people through change know how to plan and implement change be able to evaluate a change and draw from lessons learnt Birmingham: 28th April 2016 (Venue tbc) Why Change? A positive look at the need to create a culture of continuous improvement and an organisation that is willing to innovate to stay ahead. 11.15 11.30 The Change Cycle In this session a practical exercise will be used to illustrate the dangers of lag in a change project. It is also a great opener for exploring how change can feel when you re not leading it. We will also introduce the change curve and cover the critical aspects that if not managed can derail a change project. Moving Forward This session will be built around an exercise called Planners & Operators which looks at how a metaphoric organisation manages a change process. The learning is powerful and will be extracted in full during a plenary debrief. 14.45 15.00 Implementation & Evaluation This session addresses issues of when to educate and when to train on new changes. It also looks at the need for support and encouragement from leaders. There will be an opportunity to discuss how to manage and attack the lag in a project to avoid it being derailed. And finally, a look at how to evaluate and so draw from lessons learnt in future change projects. 08 Designed and produced by Wordcraft (01483 560735) BP361/X8800