Monday, 17 June 2013 A Project Management Training Forum Training workshops on: - Agile - Business Analysis - PMP - MSP 2010 - Portfolio Management - Conflict Management - Negotiations Earn 8 PDUs http://project.hau.gr The event is organized by: In co-operation with:
A Project Management Training Conference The need exists, more than ever before, for organizations to effectively select the right enterprizes they apply their resources to work on. Organizations are consistently looking towards Project Management as an approach to effectively manage this work. Project Management is a systematic approach, and like other management concepts, is consistently reviewed, improved and innovated. This conference, as it has done so for the past six years, brings to its delegates some of the latest innovations and developments from both real-life experiences of the speakers, as well as from governing bodies such as the Project Management Institute (PMI), in a way that promotes sharing amongst the dedicated proponents of the profession. This training forum is organized by the Hellenic American Union Center of Excellence in Project Management (HAU CoE) in association with Business Management Consultants. The organizers Hellenic American Union Center of Excellence The HELLENIC AMERICAN UNION, established in 1957, is a not-- for-profit and public-service organization with an international focus and strong community commitment, dedicated to providing opportunities for a diverse range of audiences to encounter and benefit from innovative educational programs and cultural events. In 2003, the Hellenic American Union established the first Center of Excellence in Project Management in Greece with the mission of raising business performance by championing Project Management. The HAU Center of Excellence in Project Management is one of the largest providers of project management training in Greece, being the only training provider that offers a complete project management training program. HAU is also a Globally Registered Project Management Institute (PMI ) Training Provider. Business Management Consultants (BMC) Founded in 1985, Business Management Consultants (BMC) is an elite international management consulting firm specializing in Global Project Management training and consulting. BMC s experienced consultants conduct organizational development, management training and consulting in project management in 45 countries and in nine languages throughout Asia, Europe, the Middle East and the Americas. Since 1986, BMC has worked with NASA s Academy for Program and Project Leadership (APPL) and is an integral part of its Program and Project Management Initiative (PPMI). BMC is also the strategic project management advisor of Airbus. In addition, BMC is a, and an APMG Accredited Training Organization (ATO) Provider, and a Global Registered PMI Training Provider. This event grants 8 PDUs. Workshops are fully covered by the 0,45 OAED-LAEK program. Training sessions participation is limited, therefore please register on time. Early bird fee until May 31: 180 Euros. PMI/IPMA/ISACA/HACFE members special fee: 180 Euros. Regular fee (after May 31): 200 Euros Information/registrations: Hellenic American Union www.hau.gr/management 210-3680927, 210-3680907, project@hau.gr Premier Sponsor Supporters Sponsor 2
Athens, Monday 17 June 2013 8.30-9.00 Registrations Workshops Preliminary Agenda 9.00 The evolution of project management Anthony Eve, PMP, MAPM, P2 Practitioner, VP of Consulting, Business Management Consultants WORKSHOPS Track 1 Track 2 Track 3 09.30 11.00 Beyond Project Management the Business Analysis approach Kostas Liakeas, PMP, ITIL, CIO, Eurolife 11.00-11.30 Coffee Break 11.30 13.00 Beyond Project Management the Business Analysis approach (cont) PMP Prep 5th Ed. - Crash Course Anthony Eve, PMP, MAPM, P2 Practitioner, VP of Consulting, Business Management Consultants PMP Prep 5th Ed. - Crash Course (cont) Angry, happy or pokerfaced? The role of non verbal communication in negotiations Yiannis Petropoulos Trainer, Hellenic American Union Resolving conflict within project teams Dr. Chryssoula Kostogianni Professor of Psychology & Director of Psychology Programs, Hellenic American University 13.00-14.00 Lunch 14.00-15.30 Agile Project Management Bill Doescher, PMP, Principal Consultant, Business Management Consultants 15.30-16.00 Coffee Break 16.00-17.30 Agile Project Management (cont) 17.30 End of workshops Portfolio Management Essentials Anthony Eve, PMP, MAPM, P2 Practitioner, VP of Consulting, Business Management Consultants Portfolio Management Essentials (cont) Divestiture - The challenge of a sensitive and risky project a case study Marios Chasapis, PMP, Vice President PMI Athens Chapter Explore MSP 2010 Gerasimos Kontaxis, MS Office Certified Trainer, Apple Certified Trainer, Hellenic American Union 3
TRACK 1 Beyond Project Management the Business Analysis Approach 9.30 13.00 "You ve cut the waste out of your own operations. Now, you face an even tougher challenge: streamlining the processes you share with other companies." The Superefficient Company, Michael Hammer, HBR In this book Michael Hammer stressed the fact that the most efficient company is as efficient to its end customer as the least efficient player in the value chain that company operates in. The same principle applies in business management. We've all witnessed model project management implementations underperforming because of weaknesses in the business environment. One example is the mandate for agility in project management. Instead of a framework to support an agile business environment, agile project management is often perceived as a remedy to ambiguous unstructured business operations. In this workshop we'll take a flight over the components of a structured business environment. We'll fly over Enterprise and Business Architecture and watch TOGAF BizBOK among other landmarks and finally land at Business analysis and explore it. We'll go over the knowledge areas and the tools as well as the certification process. In the end we'll connect this to the project management practice. Learning objectives Understand the relationship between Enterprise Architecture, Business Architectures, Business Analysis and Project Management Explore the knowledge areas and the basic tools of Business Analysis according to the IIBA and discuss the certification path to CBAP Discuss a number of examples on how to perform Business Analysis regardless of your role Business Management Standards Brief Presentation (COBIT, TOGAF, BizBOK, BABOK, PMBOK, ITIL etc.) How do they fit in one business framework Overview of Business Analysis in the context of a Business Framework Knowledge Areas Tasks Techniques Requirements UML Use cases User Stories Who should attend: Business or technical systems analysts, requirements engineer, project managers, product managers, product owners, business architects, management consultants or change agents. It s also beneficial if you work in a related discipline such as project management, software development, quality assurance or interaction design. 4 Workshop facilitator: Kostas Liakeas, PMP, ITIL, CIO, Eurolife. Mr. Liakeas holds a degree in Mathematics from the National and Kapodistrian University of Athens, an international MBA specialized in e-business from Athens University of Economics and Business and he is currently a PhD candidate at the University of Aegean, Department of Finance and Management Engineering working on the subject Strategy and Business Models of Banks in Europe. Mr. Liakeas started his career as a software developer and an instructor on IT subjects. He then moved to the Athens Stock Exchange as a Technical Advisor to the president. Subsequently he moved to Saudi Arabia to join SETE Technical SA as the IT manager. He joined Eurobank Ergasias SA to lead a team for the Altamira project and was part of the team that launched the first versions of the e-banking service of Eurobank Ergasias SA. Later in his career he joined Microsoft Hellas as a senior consultant and a financial services industry specialist. Following the acquisition of Geniki Bank by Société Générale he joined the bank to build the Alternative Channels team and launched the e-banking and phone banking services for the bank. He then moved to Millennium Bank as the Remote Channels manager and since 2009 holds the CIO role for Eurolife ERB. (Blog : businesscanvas.net)
TRACK 1 Agile Project Management 14.00 17.30 Agile project management approaches reverse the classical processes of project management by giving frequent opportunities to the customer to more precisely re-state their requirements without disrupting the application development processes. This course will introduce you to agile project management values and principles and concepts such as Scrum. Learning outcomes Understand the main Agile values and principles Understand the advantages of Agile methodologies compared to traditional management methodologies Evaluate the immediate benefits of introducing Agile approaches Understand key success drivers Realize what managers need to understand and do to make this happen in development, service and support environments Take the first steps to develop an implementation action plan for application in your project environment Limits of a traditional approach Values and principles of the Agile Manifesto The different methodologies (Scrum, extreme-programming, DSDM, Crystal ) Scrum Overview Who should attend Good knowledge of project management is recommended. This workshop is addressed to project managers, project schedulers and planners, program managers, PMO managers, IT managers. Workshop facilitator: Bill Doescher, PMP, Principal Consultant, Business Management Consultants Bill Doescher is a Principal Consultant and Product Development Director with Business Management Consultants based in Houston, Texas. In his 20-year career, he has led project teams in new product development, application development, technology introduction, project and portfolio management processes, business process change, and marketing program development. Mr. Doescher has a strong belief that projects are the instruments of change, and people are the power behind projects. For continued growth and evolution, businesses must be dedicated to improving their ability to translate strategy into projects, to enhancing the environment in which their projects operate, and to maturing the knowledge and skills of their project team members. Mr. Doescher has held engineering, engineering management, project and program management positions in the geophysical and high tech industries with Geosource, Compaq Computer and Hewlett-Packard. Mr. Doescher earned a B.S. in Electrical Engineering with Honors at the University of Texas at Austin and an M.B.A. at the University of Houston. He is a member of the Project Management Institute and a PMI -certified Project Management Professional (PMP ). He is also a member of the Engineering Management Society of the Institute of Electrical and Electronics Engineers (IEEE). 5
TRACK 2 PMP Prep 5 th Edition Crash Course 9.30 13.00 You are almost ready to take the PMP test. You meet the eligibility requirements, and you got the required conduct training hours. How about some extra tips and advice to help you focus on the material that you didn't have enough time to explore during your training, or to clarify some areas that you are still not feeling confident enough to handle. This 4 hour crash course will help you go through the new edition of PMBOK, understand what has changed from the 4 th edition, and help you draw a final action plan before you take the test. Learning outcomes Benchmark your preparation and estimate how much time you need to devote to take the test with confidence Define grey areas Clarify what has changed compared to the previous edition Refresh your knowledge with quick tips and advices Take a 45 minutes diagnostic test Clarify grey areas Review all nine Knowledge Areas as well as the five Process Groups Review and discuss several sample test questions throughout the course Review exercises for Inputs, Tools/Techniques, Outputs (ITTOs), and Terminology Review Mindmaps for each Knowledge Area Review clearly explained formulas with memorization keys Get a personalized action plan covering present time till the day of the test Who should attend: PMP candidates and professionals who are willing to take the test at some time in the future and wish to test and benchmark their knowledge against the test standards. Workshop facilitator: Anthony Eve, PMP, Prince2 Practitioner, MAPM, Senior Partner and the VP of Consulting with Business Management Consultants Anthony Eve specializes in the design and implementation of project/program management systems with a particular strength in the people development areas of this discipline as well as management of complex change programs. His professional career of twenty years began within engineering, including the management of a small family business, before furthering his experience in Production Engineering, Project Management, Change Management, and the development of management systems. He has led a variety of multi disciplinary teams in project and change management and has a natural, successful style of management based on performance, empowering and team development, which has been utilized within the Aerospace, Cargo, Engineering, Facility Management, Manufacturing and transportation industries with major blue chip companies such as British Airways, BAE SYSTEMS, and Airbus. 6
TRACK 2 Project Portfolio Management Essentials 14.00-17.30 Structuring the portfolio of work, making the right, timely decisions with regard to the Portfolio, the optimal use of resources, and ensuring adequate support to the Project Management System is maintained, are all influential to success. But what is Portfolio Management, how do organisations co-ordinate and approach the different types of work they do? How do organisations decide what work to do, and as importantly what not to do, and what are the key drivers for making these decisions? How do organisations improve performance by categorising work in the portfolio and ensure the right people manage the work? In the Portfolio Management workshop we will address these questions and more, using examples from a variety of small to large organisations, across a range of industry sectors. The workshop will be interactive, allowing participants to share their own experiences as well as the speakers, ask specific questions relating to the topic, and baseline their own companies performance against an industry benchmark. Learning outcomes Gain a clear understanding of the principles and benefits of PPM Understand the relations of PPM to Project, Program and Operations Management within an Organization s Strategy Understand project portfolio selection techniques and the management of portfolios with reference to ROI, risk, time frame, resource demand, capacity and capabilities Understand the essential steps to build an effective PPM process for your organization using best practices, tools & techniques to support PPM deployment and management Gain an awareness of the competency and experience that should be recognised when appointing Program, Project, and Portfolio Managers Be able to benchmark your organisation against industry examples Structuring of work within the organisation Categorisation, Selection, and Prioritisation of work within the Portfolio Resource management and capacity planning Competency recognition and development Portfolio management Governance Supporting Portfolio Management to optimise success Benchmarking Who should attend: Project managers, functional managers, PMO managers, senior management executives. Workshop facilitator: Anthony Eve, PMP, Prince2 Practitioner, MAPM, Senior Partner and the VP of Consulting with Business Management Consultants Anthony Eve specializes in the design and implementation of project/program management systems with a particular strength in the people development areas of this discipline as well as management of complex change programs. His professional career of twenty years began within engineering, including the management of a small family business, before furthering his experience in Production Engineering, Project Management, Change Management, and the development of management systems. He has led a variety of multi disciplinary teams in project and change management and has a natural, successful style of management based on performance, empowering and team development, which has been utilized within the Aerospace, Cargo, Engineering, Facility Management, Manufacturing and transportation industries with major blue chip companies such as British Airways, BAE SYSTEMS, and Airbus. 7
TRACK 3 Angry, happy, or poker-faced? The role of non verbal communication in negotiation 9.30 11.00 People enter negotiation situations every day in a wide variety of contexts and interactions to resolve differences, to influence others to take particular actions, to allocate scarce resources, or just simply to close a good business deal. Beyond practicing common negotiation techniques and developing negotiation skills this workshop focuses on the emotional intelligence factors and non verbal elements that influence negotiation outcomes. Learning outcomes This workshop will provide participants with clues to: manage their emotions during negotiations use body language and non verbal elements effectively detect intentions and strategies of other parties during negotiations and take advantage of this knowledge for the benefit of their interests How body language affects negotiations General non verbal elements First impressions Seating arrangements Proxemics and personal space Specific non verbal clues Gestures Posture Facial expressions How to detect deception and turn it to your advantage Who should attend: Everyone who is involved in contractual agreements. Workshop facilitator: Yiannis Petropoulos, Instructor, Hellenic American Union Mr. Petropoulos has been teaching English as a foreign and second language for twenty five years. Over the last 15 years he has taught college-level Writing, Creative Writing, Fiction, Literary Analysis and Business Communications. For the last 10 years he has been teaching corporate seminars in oral and written communication skills. Mr. Petropoulos teaches Critical Thinking at Hellenic American University. He is also responsible for the promotion of English language programs, testing and international certification in the Balkans. Yiannis Petropoulos received his B.A. in English Literature from the American College of Greece. He holds a Postgraduate Diploma in Comparative Literature and an M.A. in 19th and 20th century English and American Literature from the University of Essex, UK. He also holds a Diploma in Shipping from Morley College, London. 8
TRACK 3 Resolving conflict within project teams 11.30 13.00 This workshop provides participants with a thought-provoking learning experience exploring four conflictprevention skills and experiments with applying them to specific conflict situations. An experiential process will take place with examples of typical conflict situations that are frequently experienced generated by participants (e.g., misunderstanding, personality clash, poor performance, difference of opinion or values, lack of cooperation, authority issues, differing goals, competition, etc) and the concept of conflict management will be introduced. This workshop will also provide an alternative understanding of the nature of conflict that is natural, inevitable and desirable and challenge participants to begin changing their attitudes and deal with conflicts in a productive manner. All participants will be provided with conflict alternative worksheets to record insights as participants explore four conflict management strategies that are useful in a wide variety of settings including a) Cultivate a positive mental attitude, b) Focus on the issue, not the person, c) Increase your tolerance level and d) Keep conflict in perspective. Learning outcomes Identify Conflict Alternative skills/strategies on worksheet provided Learn how to deal creatively with conflict by thinking and behaving in a powerful and competent manner through the use of four effective strategies important in conflict management Introduction to the concept of Conflict Management Examples of conflict and typical conflict situations: Misunderstanding, personality clash, poor performance, difference of opinion or values, lack of cooperation, authority issues, differing goals, competition, etc. Alternative understandings of the nature of conflict Presentation of Conflict Alternatives worksheets Record insights as participants explore and role play four conflict management strategies that are useful in managing conflicts successfully: Cultivate a positive mental attitude Focus on the issue, not the person Increase your tolerance level Keep conflict in perspective Who should attend: Everyone who is responsible for leading project teams, selecting team members and managing HR issues in projects. Workshop facilitator: Dr. Chryssoula Kostogianni, Director of Psychology Programs, Hellenic American University Dr. Kostogianni obtained a B.S. in Psychology from Baylor University, Texas and a M.A and Ph.D. in Clinical and School Psychology from Hofstra University, New York. She worked as a Professor of Psychology for over 16 years at Deree College -- The American College of Greece. In addition, for the past 17 years, as a Greek licensed psychologist she provides psychological services to individuals, couples and groups and consultation services to schools and businesses. She holds the position of Scientific Director and Supervisor of the Hellenic Institute for Rational-Emotive and Cognitive Behavior Therapy where she trains and supervises mental health professionals. She currently serves as the Director of the Undergraduate & Graduate Psychology Programs at the Hellenic American University. 9
TRACK 3 Divestiture - The challenge of a sensitive and risky project a case study 14:00 15:30 Divestiture is the release of assets in order to create value. Divestitures can be classified as spin-offs, liquidations or entity sell outs. You have been appointed as a project manager to create a plan and to monitor and control all activities in order to successfully complete the divestiture project. Which is actually the challenge? What are the risks? Which are the steps that you should not miss? Learning outcomes Understand the challenges of a divestiture project Realize the sensitivity and impacts of such a project Identify the risks involved and define mitigate actions Analyze best practices for a successful divestiture project Why to divest Which is the main objective What are the challenge What are the risks and the influence factors Where the project manager should stand in the project governanc. Which are the steps that should be followe. Who should attend: Project managers, functional managers, analysts, PMO staff. Workshop facilitator: Marios Chasapis, PMP, Vice President PMI Athens Chapter Marios Chasapis is an experienced project manager in the Banking sector. In his 25-year career, he has led multinational project teams in new product and application development. Mr. Chasapis was heavily involved in projects related to business transformation, Bank acquisitions and subsidiaries divestiture. He studied Electronic Design Automations, Computer Science, while he holds a certificate of specialization in Bank Management by the National and Kapodistrian University of Athens. Mr. Chasapis has held IT Manager and Project Manager positions in HSBC, one of the largest banking and financial services institutions in the world. He is an instructor on project management courses providing consulting and training. He is a member of the Project Management Institute and a PMI certified Project Management Professional (PMP ), while he has been elected as a member of the Board of Directors at the Greek Project Management Institute (PMI-GREECE) for the period 2013-2015. 10
TRACK 3 Explore MS Project 2010 16.00 17.30 This workshop provides you with an overview of the basic tools of MSP 2010 plus some tips and tricks to help you start building and tracking project schedules with precision. You will become familiar with the basic menus, views and reports using sample project data. You will have the opportunity to work on your own PC and start building a project schedule in MSP2010. This is a hands-on workshop with PCs, which can only accommodate a limited number of participants. Participants are requested to register especially for this workshop by filling in the necessary information in the conference s registration form. Learning objectives Discover the basic menus of MSP 2010 Learn how to allocate tasks and resources Monitor and control your schedules Track and evaluate performance Get an introduction of the basic variances Generate basic reports Introduction to MS Project 2010 Planning, organizing, scheduling Creating a WBS by outlining: criteria analysis (task control) Entering project data (from team s brainstorming sessions) Building a project schedule using PDM networks and Gantt Charts cheduling basics Allocating resources to the schedule Control Tracking progress some hints Multi-projects, controlling, variances, and reports Dealing with multiple projects Freezing the baseline plan Project monitoring and controls Who should attend: Good knowledge of project management is recommended. This workshop is addressed to project managers, project team members, project schedulers and planners, PMO staff. Workshop facilitator: Gerasimos Kontaxis, MS Office Certified Trainer, Apple Certified Trainer, Hellenic American Union Gerasimos Kontaxis is an experienced MS Trainer with over 7 years of training experience in MS Office software. He has a Bachelor in Computer Information Systems, an MS Office Master Certification and an MS Project 2007 Certification. He has taught several courses in MS software in private and public schools, while he teaches all levels of MOS certification in the Hellenic American Union. He has also designed and offered specialized MS Office courses for a number of private companies and public-sector organizations. 11
INTERNATIONAL ATHENS TRAINING FORUM on B E S T P R A C T I C E S - 2 0 1 3 Athens, Monday 17 June 2013 registration form Complete and send this registration form to HAU Office, fax: 210-3633174 Registration Fees By May 31 After May 31 Regular Fee 180 200 Affiliated professional bodies 180 180 Student Fees 100 100 Fees include all conference material, hands-on tools, coffee and lunch breaks. OAED subsidy YES o NO o DELEGATE S PERSONAL DETAILS (please print clearly) Family Name: First Name: Position (Title): Company: Bus. Tel.: Fax: e-mail address: INVOICE DETAILS (for companies only) Name of Company: Type of Business: Address: Postal Code: Tax ID Nr.: City: Tax Office: Person in Charge for Payments: Tel: PAYMENT DETAILS Payments are made to the Hellenic American Union upon registration, prior the conference, by cheque made payable to Hellenic American Union, bank deposit, or on line. For bank deposit/transfer information please contact the Hellenic American Union. Please always quote the invoice number which you will receive once you have registered, or alternatively please quote your company s name or the delegates name in the transfer instructions. o Please invoice my company o Cheque o Bank Deposit/Transfer CANCELLATION POLICY Payment is due to the Hellenic American Union with registration. If you cannot attend, you must cancel in writing before June 5th, to receive a full refund. A 50% refund will be given for cancellations received in writing from June 5th to June 11th. Cancellations received after June 11th are liable for the full conference fee. Of course a replacement is always welcomed. The undersigned fully accepts the terms and conditions of this registration form Name Signature Date Disclaimer: Hellenic American Union reserves the right to change or cancel any part of its published program due to unforeseen circumstances. Confidentiality: The information you provide will be safeguarded by the Hellenic American Union, who may use it to keep you informed of relevant products and services. If you do not wish to receive this information from the Hellenic American Union by telephone o, fax o, e-mail o, or mail o, please check the appropriate box and send this form to the Hellenic American Union, Fax: 210-3633174 or notify us at tel: 210-3680927, or notify the person in charge of sending this information. We will ensure that you do not receive any further information, unless you instruct us otherwise. In accordance with the Greek and European Law, your personal data a well as your credit card data is subject to strict confidentiality. 14 INFORMATION: Center of Excellence in Project Management Hellenic American Union: Massalias 22, 106 80 Athens, Tel.: 210-3680927, 210-3680907, e-mail: project@hau.gr, http://project.hau.gr