Global AOG Engine Support in Real Time

Global AOG Engine Support in Real Time

Down Time Meets Real Time AOG three of the most dreaded letters in aviation. We like to say we re AOG s worst enemy. We don t play by the old rules. Searching scattered resources for parts and technicians and rental engines while your anxiety builds and you burn productive time. Instead, First Support is the first real-time answer to your AOG call, powered by one of the world s most capable engine service companies and one of the industry s most respected Dallas Airmotive. We ve brought together all the resources that allow us to troubleshoot, analyze and deliver your repair plan in minutes. And we ve put them all in a single room, the First Support command center. If your issue can t be resolved over the telephone, then we can instantly pinpoint the location of tools, technicians, engines and support equipment and coordinate their arrival at your location in the shortest possible time. Think of First Support as your AOG Emergency Response Team. You make the call. We take care of everything else. In minutes, you have a plan to get wheels up in the fastest way possible whenever, wherever. Take a closer look here at the First Support story. Then put us in your smartphone. It s the first and last number you need to know. Global integrated satellite-based tracking pinpoints rental engines, tools and technicians instantly. Your repair service and parts are en route within minutes of your call. 1

A First Support AOG Story in Real Time You re stranded with an engine problem. You call First Support. In some cases we ll solve your problem right over the phone, relying on specialists in the Command Center. But let s say you need the full resources of First Support, so we pinpoint a technician 200 miles south of you and send him to you. We have tooling three hours north. But our weather monitor sees a storm system between you and the tooling. So, we re-route around the weather to avoid delays. Real-time video lets our engine specialist in Dallas diagnose and conference with our technician at your site and our team at the Command Center. We determine that your best solution is a rental engine to get you back in the air. The closest available is located before you hang up the phone. First Support instant response and global tracking and scheduling cut your AOG time by hours or even days. While bringing you the absolute best service from the best provider. Real time. The First Support Command Center Heart of the Network, Brains of the Operation If you ve seen a high-tech war room or space-age tracking center, you ve got the idea. Located at Dallas Airmotive s facility in Grapevine, Texas, right next to the Dallas/Fort Worth International Airport, the First Support command center is an integrated real-time system that instantly locates and schedules field service technicians, Minute by Minute We re in Control Every job in progress, availability of all assets and personnel, air and land traffic any resource conceivable to address your AOG situation are tracked second by second. We route around weather and airport delays. Leading the industry in AOG response, we ve made an exponential leap in engine support. rental engines, mobile response vehicles, any time of the day, anywhere in the world. All Command Center personnel are field-trained and intimately knowledgeable about virtually any problem the field service technicians encounter. The average Command Center professional has 15 years aviation experience. Field personnel cross-train with Command Center staff, so the communication between command and field is clear, with no second-guessing. Aided by the most sophisticated Engines Serviced * Dallas Airmotive is OEM-authorized to service the majority of the business aircraft turbine engines now operating. With more than 100 field service technicians, 13 Regional Turbine Centers, four major overhaul centers and 12 mobile units. GE Honeywell Pratt & Whitney Canada Rolls-Royce real-time network in the industry, field support technicians are like the remote hands of the surgeon. 2 Our engine expertise covers the majority of turbine engines in service with business aviation. We re on call 24 hours a day, every day. 3

Think of First Support as your AOG Emergency Response Team. You make the call. We take care of everything else. Locating and dispatching the nearest technician, parts even rental engines instantly from a single command center. In minutes, you have a plan to get your aircraft off the ground whenever, wherever.

Your First and Last Call for AOG Support Mobile Response Vehicles Location: Wherever Whenever Dallas Airmotive is OEM-authorized to service the majority of the engines active on the world s turbine-powered business aircraft. We have Mobile Response Teams (MRT) available to go anywhere in the world at a moment s notice. In strategic locations in the USA, our larger mobile units can handle nearly any onsite repair, while our smaller MRT trucks can quickly reach major centers of business aircraft operations. We support operators worldwide with more than 100 field service technicians, 13 Regional Turbine Centers, four overhaul centers, 12 mobile service vehicles and growing. First Support Capabilities GPS tracking instantly locates field service personnel, mobile vehicles and assets, including rental engines, tooling, engine stands and containers. Historical database of incidents and procedures is continually updated and analyzed to forecast events and to strategically position assets and personnel. Airport delays, weather, regional events and individual flights continually update to optimize scheduling. From the work site, diagnostic equipment such as video scopes can stream live video to engineering and quality assurance personnel at the First Support Command Center for evaluation. Capacities planning and shop availability are coordinated with all active and scheduled field service work. Instant access to engine specifications, service bulletins and manufacturer reference materials is available to support on-site analysis. Dallas Airmotive s certified technicians come right to your AOG site, with specific experience on your engine model, and a mobile unit equipped to handle nearly any field-serviceable engine problem. First Support mobile units are strategically located in the continental U.S. for dispatch to your AOG site. Additional vehicles and locations are being added check www.firstsupportaog.com for current locations. 6 7

We Get There First Because We Got Here First Locations Dallas Airmotive set out to completely change traditional AOG response. The result is First Support. We started by removing the obstacles of time, distance and miscommunications from the AOG call. We gathered in one place every discipline connected to an AOG engine technicians, engineers, quality assurance, rental engine coordinators and schedulers and put them within touch of every AOG situation. We provided the tools to make rapid decisions by connecting them in real time to the status of every field service technician, mobile response vehicle, tool, rental engine and support asset we own. And then we empowered them to create an action plan on the spot Command Center Mobile Response Vehicle RTC RSR Field Service Intl. MRT Future Field Service MRT for your AOG. We even look at airport delays and weather to maximize the efficiency of our response. That s First Support. More than 100 Dallas Airmotive field service technicians are on call around the globe, every day of the year ready to help. So, when you re AOG, one call is all you need. No one will get you back in the air faster than First Support. First Support headquarters in Dallas coordinates our strategically placed Regional Turbine Centers (RTCs), Regional Service Representatives (RSRs) and international Mobile Response Teams (MRTs), offering emergency response 24/7. Mobile Repair Vehicles are available to provide on-site engine services within a reasonable radius of their location. First Support Command Center Dallas, Texas FirstSupport@DallasAirmotive.com 800.527.5003 or +1 214.956.3001 Field Service Intl. MRTs Bangalore, India Belo Horizonte, Brazil Dubai, UAE Eastern Australia Hong Kong (2012) Portsmouth, England Singapore South Africa Toluca, Mexico RSRs Atlanta, GA Chicago, IL Dallas, TX Denver, CO Ft. Lauderdale, FL Grand Junction, CO St. Louis, MO Teterboro, NJ Toluca, Mexico Van Nuys, CA RTCs Dallas, Texas Dallas Love Field Tel: +1 214.956.4880 Phoenix, Arizona Deer Valley Airpark Tel: +1 623.824.7961 Dayton, Ohio Dayton International Airport Tel: +1 937.890.8276 West Palm Beach, Florida Tel: +1 561.734.0121 Millville, New Jersey Millville Municipal Airport Tel: +1 856.327.7317 St. Paul, Minnesota St. Paul Downtown Airport Tel: +1 763.656.1600 Charlotte, North Carolina Stanly County Airport Tel: +1 704.983.7991 St. Louis, Missouri Spirit of St. Louis Airport Tel: +1 636.537.9955 Pittsburgh, Pennsylvania Washington County Airport Tel: +1 724.206.2320 Wichita, Kansas Mid-Continent Airport Tel: +1 214.587.0554 Belo Horizonte, Minas Gerais Tel No: +55 (31) 3441 7169 Portsmouth, England Tel: +44 (0)23 9230 4367 Singapore Seletar Airport Tel: +65 98461008 FirstSupportAOG.com 2011 BBA AVIATION plc. Subject to revision without notice. BBAAIR-3582-0911 8

Corporate Headquarters 900 Nolen Drive, Suite 100 Grapevine, TX 76051 Tel: 214.956.3001 Tel: 800.527.5003 Fax: 214.956.2825 FirstSupportAOG.com FirstSupport@DallasAirmotive.com In Europe Tel: +44 (0)23 9230 4000 Fax: +44 (0)23 9230 4020 * Field Service available for: Spey, Tay, M250, JT15D, PT6A/T, PW100, PW300, PW500, PW901 APU, TFE731, ALF502, CF34, 36 series APU, 331 APU, CT7, T40-1 APU, RE100, RE220, HTF7000, CFE738. 2011 BBA AVIATION plc. Subject to revision without notice. BBAAIR-3582-0911