Coronado Unified School District RFP# 2012-02 Addendum - Wide Area Network Lease Contractor shall indicate on Carrier Proposal Form that Addendum #1 issued on November 10, 2012 and Addendum #2 issued on November 27, 2012 have been received and that the information contained herein has been included in your formal response. The RFP deadline has been extended to Friday, December 7, 2012 at 10:00 am. Addendum #1: 11/10/2012 1. TWC provides Point-to-Point over Ethernet (PPPoE) packets that are double-tagged for Q-in-Q VLAN tag termination which allows for customer to assign and maintain their own VLAN tags. In this scenario, we will hand-off copper or fiber to customer managed device such as a switch or router. TWC refers to this as an unmanaged service. That said, please confirm whether or not this request is for managed or unmanaged service. If managed what extent of network management is expected from the service provider? Response: Coronado USD is seeking a high speed wide area network solution as defined in our RFP. The answer to your question depends on how your solution meets the E-Rate program definition for Leased On-Premise Priority 1 Services. See the following RFP quote and link from page 5 of the RFP. Addendum #2: 11/27/2012 The Carrier will be asked to certify that they have read, understand and will follow all E-rate rules for Leased On-Premise Priority 1 services which are provided on the following website: http://www.usac.org/sl/applicants/beforeyoubegin/eligible-services/priority-one.aspx 1. Does the District require a P2P or full mesh for its WAN? Response: The District assumed a Point-to-Point WAN as it has now. Carrier may propose a full mesh design as an alternate proposal if they believe (based on RFP needs and specifications) that CUSD should consider a full mesh design AND they certify that the same e-rate eligibility applies. 2. Are the 6506 Layer 3 switches at the NOC in scope for managed router in the RFP? If so, please provide detailed card/supervisor module requirements. Response: The Cisco 6506 is not in the RFP scope for use as a managed router. We assume Carrier is suggesting the addition of functionality to the 6506 that they would then manage? Our engineers report, Ideally we would like to terminate any WAN connection, in a router and not a switch. We believe you have more options with a router (QoS, Shaping, Encryption, etc). If absolutely needed, the switches could be used to terminate the connections. Depending on your proposed WAN solution, you may challenge or support the opinion above and you may also offer additional RFP options for us to consider. 1
3. Is the link to SDCOE a separate P2P? Response: Yes 4. Is the Cisco ASA 5520 in scope and required for the RFP? Response: The ASA 5520 is outside the scope for this RFP. 5. Can the District provide the exact number of SRST user licenses required at each site? Response: All of the routers are running 12.4 IOS code versions which don't require an SRST license configuration. As part of our VoIP router upgrades we installed FL-SRST-100= SRST cards. During the VoIP installation 280 Cisco Call Manager phone licenses were installed (High School -84, Middle School-66, Village-55, Strand-37 and Palm/DO/ECDC-33). 6. Can the District provide the card model number for the Cisco routers for the analog paging system? Response: FXO and FXS modules were acquired for each site to support approximately four analog trunks and station ports. The specific configuration and model can be provided upon award. 7. Upon award, will a copy of the production router configurations be provided? Response: Yes. 8. The RFP states that one single dedicated outlet will be provided. What are the options if more than one outlet is required? Is it possible to be provided two dedicated 20 A power circuits for carrier electronics? Response: Carrier shall describe full electrical needs for proper system installation. CUSD will provide additional electrical prior to installation. 9. Upon award, will the WAN be provided a dedicated outlet? Response: Carrier shall describe full electrical needs for proper system installation. CUSD will provide additional electrical prior to installation. 10. Does the District have a preference on the optional secondary ISP circuit? Response: Due to the clear cost advantage, SDCOE is our preferred ISP. However, should SDCOE decide to discontinue this service in the future, or elects to charge more for higher bandwidth, or throttles-down bandwidth to unacceptable levels, CUSD would seek another ISP service provider. Carrier shall describe the potential cost of replacing the SDCOE ISP circuit over the contract period. For example, what would you charge for ISP services at the 200mb bandwidth level? Would District be able to add IPS services as part of the contract generated from this RFP? 2
11. What are the growth expectations for the network over the next five years? Response: Many Coronado students already access five wired and wireless devices in a 2-3 day period (their personally-owned computer, iphone/ipad, netbook cart, computer lab/classroom desktops and digital textbooks). We don t expect the number of devices to grow as much as we expect high speed access and multimedia-rich applications to drive bandwidth demand. Compass Learning, alone and without a cache server, would require over 50mb of Internet bandwidth for our small district. Consider the existing television and engineering studios, and more high-powered applications delivered 24/7 and it is easy to see demand for bandwidth doubling every two years. 12. Please define any requirements for the routers beyond leasing and replacement. Response: Carrier shall manage routers to provide all existing services (VLAN, traffic shaping, QoS, multicasting, support for certain analog devices, etc.) as well as Carrier shall support managed and pre-planned configuration changes that are part of normal network expansion. Carrier shall also monitor and perform necessary and recommended upgrades, patches, etc. to keep equipment performing at optimum service. Carrier shall provide SmartNet or similar equipment warranty along with carrier coordination between equipment vendor and carrier during failures also referred to as single call support. 13. Does the District require battery backup for the leased/managed routers? Response: Absolutely. MDF locations shall remain operational for a 30 minute period during an outage. The Carrier shall connect all leased equipment to the leased UPS and the carrier shall be able to remotely monitor the health of the UPS. That is why we assumed a need for only one electrical outlet for your gear. 14. Is a leased/managed router required at the Coronado Middle, Village Elementary and SDCOE location? Response: Not at this time. The existing installed routers, plus the spares we will gain from the high school, Silver Strand and ECDC/District Office will serve our needs for now. 15. Would the Contractor be responsible for any MPOE/IDF readiness for installation purposes? Response: Yes, except CUSD will provide electrical and access. Depending on your RFP footprint responses, CUSD believes sufficient rack space is available at all sites. In addition, locations will be clean and labeled and contractor shall adhere to existing standards which will be discussed as part of the installation process. 16. Please define desired QoS policies per site. Response: We assume you are asking this for your encapsulation. Currently the sites are configured with a Traffic Shaping policy with queues for VoIP RTP and signaling traffic. For any new WAN purchased it should include support for a Gold queue (usually VoIP RTP), and a minimum of 2-3 other queue tag levels. 3
17. Can the District provide a diagram of the network? Response: We have provided a simplified diagram of the NOC equipment at Coronado High School on the last page below. Upon award, engineer-level discussions and additional documentation will be made available. 18. Does the District require the vendor to provide leased routers in order to bid on the WAN services? Response: This RFP is a leased, vendor-owned, on-premise equipment project as thoroughly described in the RFP. An option for circuit costs only has not been requested by the District. 19. What level of managed router service is needed access, distribution or core? Response: CUSD has a collapsed Core-Distribution layer. The WAN routers are sometimes included in the "Core". The access layer is typically the access switches in each closet. We consider the "managed" option for this RFP to be for the WAN routers only (WAN edge). 20. Can the Early Learning Center services be brought to the 201 D Street site? Response: Assuming you mean 201 6 th Street: The District Office (201 6th Street) and Early Childhood Education Center (ECDC at 199 6 th Street) are connected via fiber optic cable. Currently the network is set up with the Opt-E-Man services, router, backup Call Manager and PRI being delivered to the ECDC MDF because it was built before the District Office. The District Office MDF has switches for building user access and other LAN services. If carrier has conduit access to the District Office rather than ECDC, an impact discussion may allow the new services to be located at the District Office. Response: Assuming you mean 650 D Avenue (NOC): There is no known fiber between ECDC at 199 6 th Street and the NOC at 650 D Avenue. If Carrier owns fiber between the two sites, an impact study could be discussed and cost of resolution would need to be paid by Carrier (PRI failover design, redundant Call Manager configuration, etc.) 21. How many copies of the RFP are required? Page 8 is unclear. Response: The RFP incorrectly states, One original and three, one electronic and (2) copies of the RFP shall be submitted. The electronic copy shall contain the same information as the original and copies. The correct wording is: One (1) electronic and two (2) original-signature copies of the RFP shall be submitted. The electronic copy shall contain the exact same information as the signed originals. 22. Can Coronado USD provide a word version copy of the Total Cost Summary sheets? Response: For your convenience we have provided a separate file, Coronado RFP 2012-02 Total Cost Summary Sheets as a MS Word document. 4
23. On page 27, the table refers to the NOC initial CIR as 100Mbps but the RFP is requesting 1G access with 1G CIR as referenced on section 2 of page 23. What initial bandwidth does the District want? Response: Install a 1G access Ethernet physical handoff at the Coronado High School NOC. This circuit will initially use approximately 300 CIR to support districtwide connections plus a single Ethernet Virtual Circuit pointing to SDCOE initially set to 100 Mbps. Growth of this network over the contract period could eventually result in a 1G CIR requirement to meet district needs. 24. Currently the District has one Opteman connection that serves the DO & ECDC. Is the district asking for a second circuit at that location? Or will both locations be served by a single circuit? Response: Both locations will be served by a single circuit. 25. Please clarify the 22 school comment on page 28 from the Carrier Question #2. Please confirm the locations that the District requires connections to in this RFP. Response: Question #2on page 28 is replaced completely as follows: Provide a high-level description of the service you are proposing. Specifically, describe the service solution to six (6) locations including our Internet Service Provider, Coronado High School (NOC), Silver Strand Elementary, Palm Academy and the Early Childhood Development Center (ECDC) and District Office. 26. I am concerned that we do not have responses to our questions and enough time to turn around a response by 12/4. Some of our questions will a potentially redesign of the network. I would like to ask for an extension of the due date. Response: As promised in our RFP on page 14, we have responded to all vendor questions by the November 28 th published deadline. However, due to the large number of questions addressed in Addendum #2, we have extended the deadline of this RFP to Friday, December 7, 2012 at 10:00 am to allow Carriers time to provide their best proposal for CUSD. 5
Coronado Simplified NOC Design 6