THE BENEFITS OF TELECOMMUNICATIONS LIFECYCLE MANAGEMENT
INTRODUCTION In today s business environment, technology is changing at a rapid pace All organisations must consider which Telecommunications services will provide the greatest value and benefit, both now, and into the future. As you seek clarity in making the correct decisions regarding the Telecommunications services that are suited to your organisation or department, you are already in the process of Telecommunications Lifecycle Management, or TLM. Every organisation that uses a landline phone, mobile service, data circuit, conferencing or messaging solution is already involved in managing this lifecycle.
UNDERSTANDING TLM We ve provided Outsourced TLM Solutions to some of Australia s best know brands We ve noticed the biggest differences between organisations are: 1. Whether the Lifecycle Management Process is a formal or informal process; & 2. Whether this management process leads to improved services, reductions in telecommunication costs, and improved decision making in relation to technology within the organisation.
TELCO MANAGEMENT 4 How we can help What we provide We provide efficient, effective and customised telecommunications solutions to enterprise and government SOLUTIONS How we provide it We provide effective and essential analytics to our clients, enabling them to improve their decision making in relation to telecommunications & technology. SAVINGS ANALYTICS Why we provide it We give our clients freedom to regain control of their telecommunications spend, leading to considerable savings and increases in your bottom line.
BENEFITS OF TLM TLM represents an evolution over traditional expense management strategies Traditional Telecommunication Expense Management (TEM s) Telecommunications Lifecycle Management Expense Only Focus Lifecycle Based Focus Treats telecommunications as a pure cost to be reduced Cost Management is focused on direct and invoiced costs only Success is measured only on bottom-line improvements No formal management in place for governance, security of other non-financial concerns Focus is usually based on existing technologies already in-house, such as landline telephony, fixed data circuits and mobile phones. Considers cost/benefit analysis of telecommunications services Focuses on reducing the Total Costs of Ownership to the organisation Measures success on improving both top-line and bottomline growth Includes asset replacement, service levels, data management and strategic business concerns Focus includes emerging technologies, including machineto-machine, unified communications and cloud services
TLM TIMELINE 6 Our Process & Framework TLM Strategy & Policy Development Agree on deliverable and timeframes Establish Key Client contacts and decision-makers Detailed Telco Management/Client engagement agreement Authorise Telco Management with client vendors Sourcing Call profiling and comparative analysis Technology selection Approval workflow for all service procured Controlled access to order, change or remove services
7 Procurement Structured workflow with full audit trail for management of service orders, placing requests with carriers and tracking status On-line Web Request portal tailored to suit the internal authorisation process Ensure purchases are on corporate account and include negotiated discounts Standardised process for deployment of services Integration to client preferred service providers Bill Processing Invoice entry, validation and approval Invoice dispute management Internal expense allocation chargeback General Ledger coding and Accounts Payable posting
8 Inventory Management What services are active or disconnected Who has each device and where are they located What is the contract expiry of individual services What is the IMEI, Sim serial, PIN/PUK of mobile devices What features are enabled/blocked on the service Tracking order activity Expense Management Allocation of costs to specific departments or divisions Spend reporting by Service Category, Cost Centre and by User detailing current month and historical spend Invoice and contract auditing to identify contract compliance issues Tracking disputed charges Creating cost trends to aid in forecasting expenses and ensuring cost optimisation Drill down reporting to see specific charges for each service or device Identify unauthorised or inappropriate usage and charges
9 Reporting & Analytics Service efficiency auditing providing information and analytics to reduce costs, improve financial forecasts and improve usage planning Budget tracking and Budget forecast reporting Customised and flexible reporting by Service Category, by Cost Centre/Division and by User detailing current month and historical spend Exception reporting to identify issues and irregularities Ongoing reconciliation and maintenance of inventory records End User Support Provide Level 1 helpdesk to end users Manage Level 2 escalations to client IT services Manage Level 3 product vendor and carrier escalation Manage warranty repair and break/fix process
3 CRITICAL FACTORS TO SUCCESS Outsourced TLM Factors crucial to creating a successful TLM solution 01 Create Creation of a customised outsourced telecommunication management system to suit your individual needs 02 Contact Create a single point of contact solution for your 03 Application telecommunication needs Apply best practice solutions to all facets of the TLM process enabling us to maximize your return on investment, and ensuring your telecommunication expenses are significantly reduced.
OTHER SUCCESS FACTORS 11 Outsourced TLM Solutions Spirit of Partnership Between client and vendor Well Engineered Well engineered service level Strong Governance Strong joint client/vendor Communication Consistent communication agreements governance of the agreement between client and vendor Detail Detailed contract terms and conditions Strong Teams A strong vendor account management team Management A strong internal vendor management team
CASE STUDY 12 Outsourced TLM solution with Telco Management The Client: $4 Billion+ Outsourced engineering, construction, property services and asset management company The Reasons for seeking our services: High cost of internal software applications High costs of FTE to manage the process; & Internal noise generated by other departments, such as finance and procurement Client wanted to enhance & improve: Best practice processes in delivering a better relationship with telecommunications providers; & Their ability to influence their external telecommunication spend Mantel is an old fashioned company, customer focused, honest and trustworthy. Their key account team has an intimate knowledge of our telecommunications. It is not a consultancy that is all spin and does not deliver. - Procurement Manager Benefits our Services provided: Consolidated client telecommunications accounts, reducing over 400 accounts to approximately 12 accounts; Created an integrated and seamless procurement portal for easy acquisition of telecommunication services; & Acted as strategic partner in contract negotiations with telecommunication providers, enabling us to use our industry knowledge and expertise to negotiate best terms and rates on telecommunication contracts with providers. THE OUTCOME FROM ENGAGING OUR SERVICES? We were able to achieve an annual savings for our client in excess of $2 million.
Sydney Offices Telco Management Pty Ltd 101A, Bondi Junction, NSW 2022 Phone: (02) 8060 4644 solutions@telcomanagement.com.au Brisbane Offices Telco Management Pty Ltd 4/35 Ethel Street Yeerongpilly, Qld 4105 Phone: (07) 3892 9100 solutions@telcomanagement.com.au We re here to help With offices in Sydney and Brisbane, we re sure to be able to meet your needs. To get things moving forward, simply call us on 1300 626 835, or drop us an email at solutions@telcomanagement.com.au. Thanks for your time and we look forward to being of service in the future.
THE BENEFITS OF TELECOMMUNICATIONS LIFECYCLE MANAGEMENT 1300 626 835 solutions@telcomanagement.com.au