[1] CONTACT INFORMATION POSITION NAME PHONE EMAIL Supporter Liaison Officer Mike Ernst 563.249.1172 mernst@chicago-fire.com Operations Contact Erin Kwiatkowski 630.723.8272 ekwiatkowski@chicago-fire.com Security Contact Matt Dutton 708.214.5433 mdutton@monterreysecurity.com Visiting RSG1 Point of Contact Visiting RSG2 Point of Contact Visiting RSG3 Point of Contact [2] - CLUB FAN CODE OF CONDUCT PLEDGE TO THE FANS TOYOTA PARK, Chicago Fire Soccer Club and Major League Soccer pledge to protect a fan s right to: Enjoy the match in a safe, clean and healthy environment Cheer, sing, and otherwise support their team Be treated in a courteous and professional manner FAN CODE OF CONDUCT TOYOTA PARK, Chicago Fire Soccer Club and Major League Soccer expect fans to: Follow all instructions from stadium staff and local authorities regarding emergency response procedures Promptly return the ball to a stadium staff member or the ball kid if a soccer ball enters the stands Remain respectful to home and opposing team fans, staff, referees, and players at all times Sit in your ticketed seats and show ticket when requested Smoke only in designated areas PROHIBITED BEHAVIOR INCLUDES: Fighting or disorderly behavior Entering the playing field Possession or use of smoke bombs and/or flares Throwing objects at spectators, staff, officials, players or onto the field Intoxication or substance impairment that results in irresponsible behavior Damaging stadium property Using inappropriate language in any form, including foul, sexist, racial, obscene or inciting messages Scalping or other improper resale of tickets Violating any local or federal laws FAILURE TO ABIDE BY THIS CODE OF CONDUCT WILL RESULT IN SANCTIONS, INCLUDING EJECTION, BANISHMENT AND ARREST. GAME TICKETS WILL BE FORFIETED WITHOUT REFUND. 1
[3] PRE-GAME SUPPORTER PLANNING CALLS The Chicago Fire will host a conference call for each home game when a Visiting Supporter Group is expected. That call will include Club Operations, Club Security, Club Ticket Rep, League Rep, SSA and Visiting Supporter Group Rep and will take place approximately 1 week prior to the home game. [4] SECURITY & SAFETY Location of Supporter Section (Visiting) 134 Location of Security In Visiting Supporter Section Top and Bottom of Sections Number of Stewards Dedicated to Visiting Supporter Group/s Approx 7, depending on attendance/events Number of Stewards Dedicated to VSG Entrance 6 Gate staff Number of Stewards Dedicated to Visiting Supporter Group in Seats Approx 7, depending on attendance/events Number of Police Dedicated to Visiting Supporter Group/s Only provided if previous incidents [5] PROHIBITED ITEMS Aerosol Cans Alcohol or Illegal Substances Balloons and Beach Balls Cameras with Lenses or Lens Attachments over 6 Confetti Coolers or Ice Chests Fireworks, Flares or Smoke Bombs Large Bags and Purses Laser Pointers Noisemaking Devices (i.e. whistles, air horns, vuvuzelas) Outside Food and Beverages (Note: exception for sealed plastic water bottles on days over 80 degrees) Poles to Display Banners, Flags, etc. Pets (Note: exception for certified service animals) Remote controlled aircraft or unmanned aircraft systems (drones) Umbrellas Video or Recording Devices and Tripods Weapons Any Other Item Deemed to be Inappropriate or Dangerous by Stadium Staff *Streamers are permitted as long as there is no interference to the event. Streamers may not be thrown at spectators, staff, officials, players or onto the field. 2
[6] EXEMPTED ITEMS Drums, horns, and other musical instruments Flags on PVC poles no longer than 4 feet (flags on 15 foot fiberglass telescopic pole will be inspected on a gameby-game basis) Banners, signs, flags that meet the following criteria: o Are not commercial, political, offensive, or in poor taste. o Do not unreasonably obstruct the view of the spectators outside of the supporter section, cover existing stadium signage, or present a public hazard by blocking aisles, walkways, or stairs. o Are not taped, glued, or secured using an adhesive of any kind. o Do not in any way damage the stadium walls, paint, railings, glass, or other stadium property. o Are not constructed of wood, metal, or other materials that may cause harm to others as determined by the venue/ event management. o Cannot be used as a projectile. Supporter group privileges may be suspended or revoked if there is any history of misconduct. The stadium and club may impose a limit on quantity of exempt items [7] ALCHOL POLICY Toyota Park employs approximately 125 TEAM trained staff every game day to assist with alcohol management Adult fans of age that choose to consume alcoholic beverages will do so in a responsible manner. Public intoxication is grounds for ejection from the stadium with no ticket refund. Alcohol service ends at the 75 th minute of the match. Intoxicated patrons will be denied entrance to the stadium. Alcohol from outside the stadium cannot be brought in. Any person found inside the stadium with alcohol not purchased inside TOYOTA PARK may be subject to immediate ejection with no ticket refund. Any person purchasing, possessing, or consuming alcohol must be twenty-one years of age or older and be able to produce acceptable photo ID proving their age Acceptable forms of photo ID at TOYOTA PARK are: Valid driver's license, Military identification, valid passport, and a government issued identification card [8] PARKING MAP & TRANSPORTATION INFORMATION Visiting Supporters Parking Lot Easement near S2 Lot Open Time 3 hours before match Parking Cost (Car) $15 Parking Cost (Bus) $30 3
[9] PRE-GAME MEETING & GATE INFORMATION (INGRESS) Bag Checks None: Random: Everyone: Pat Downs None: Random: Everyone: Magnetometers/Wanding None: Random: Everyone: Visiting Supporter Entrance Gate Gate F Dedicated Supporter Lane Yes: No: Ingress Prior to General Gate Open Yes: No: [10] TICKETING & SEATING Seating Locations Section 134 Restroom & Concession Locations Behind Section Dedicated to Supporter Groups No Contact/Website to Purchase Tickets David Berchem dberchem@chicago-fire.com 4
[11] TIFO POLICY TIFO must meet the following criteria: o Are not commercial, political, offensive, or in poor taste. o Are using inappropriate language in any form, including foul, sexist, racial, obscene or inciting messages o Violating any local or federal laws All TIFO must be checked by the club before it is brought into the venue. Any violations will be the responsibilities of both the club and the supporters and sanctions for future games may be necessary. Supporter group privileges may be suspended or revoked if there is any history of misconduct. The stadium and club may impose a limit on quantity of exempt items [12] SELF-POLICING POLICY Supporter groups are expected at all times to behave in line with stadium regulations and the MLS Fan Code of Conduct. Self-policing should always be interpreted as action they may take before the fact. Once a fan or supporter commits a breach of law, stadium regulation, or fan code of conduct it is the responsibility of the stadium authorities or the police to determine the correct course of action appropriate for the circumstances. [14] POST GAME PLANS & GATE INFORMATION (EGRESS) Section 134 and all Visiting Supporters will be held in their section at the end of the game for 15 minutes or until the assigned Stadium Security detail determines the exit pathway is clear and safe Visiting Supporters will be escorted out of the stadium through Gate F to their parking area Parking lots are closely monitored by Stadium Security after the match Parking lots close 1 hour after final whistle, all vehicles and fans must clear area Postgame, touch base with Erin Kwiatkowski with any concerns about your experience and service 5
[14] STADIUM MAP 6