BT Unified Trading service and support Enabling mission critical communication, collaboration and compliance
With BT, I get access to a whole team of experts, all backed by great project management. The project has been really well executed. Right from the start everything was planned down to the last detail. Harry Weber, Managing Director, Trading Services and Telecommunications NYSE Euronext 2
Risk should be in the nature of the job, not your IT systems Traders today rely on instantaneous, global communication. Technology has become a critical part of every organisation s day-to-day systems and processes. Time is money, which means downtime is just not an option. Every single second counts. So while you might take a calculated risk on a deal, you can t afford to gamble on your communications infrastructure. BT Unified Trading enables the people in the markets to interact, collaborate and trade over voice, video, messaging and electronic trading channels effectively, securely, compliantly and globally. But our globally shared knowledge and expertise enable us to deliver complete solutions in any kind of trading floor environment. So whatever technology, platforms and suppliers you have in place, we ll be able to step in and take care of it all giving you one less major thing to worry about. With BT Unified Trading service and support you get the level of assurance you need to keep your operations running securely, compliantly and reliably. We ll protect your mission critical systems on the trading floor and beyond, from initial design and implementation right through to in-life service and support. 3
Choose the services you need, when wherever you are in We re here to make sure the equipment and systems you rely on are truly reliable and we can cover design, implementation and in-life support. Of course, you can jump in at any point we re more than happy to take on the management of a system that s been designed and set-up already, and our breadth and depth of experience means we can look after almost any thirdparty hardware and peripherals. Design It doesn t matter if it s a major transformation project, a global technology refresh, or a standalone update it needs to be managed properly. We have a firmly established project office approach, comprising both detailed project and risk management methodology. Before starting a project, we ll conduct user interviews and produce detailed planning. Our consistent approach to project management minimises both technological and financial risks. Design Solutions design and consultancy building relocations and migrations in situ upgrades moves, adds, and changes Project planning and implementation coordinated approach to risk mitigation and problem resolution comprehensive commissioning and test plans user migration methodology including user requirement capture, programming and training implementation to the quality standard identified in ISO9001 (BS5750 part 1:1987). Implementation Applications and systems integration integration of voice trading platform with voice recording, IP telephony, call accounting and trader applications such as CRM and order management Building relocations and complex migrations a full relocation service from inventory management to go live reduced risk maintaining data availability through the migration for business-as-usual in situ upgrades User support and training comprehensive training for both users and support teams for BT products access to BT s state of the art Technical Training Centre ongoing access to online help Launch date trading floor support a strong BT presence to assist users and their support teams on the day. 4
you need them, the technology lifecycle Implementation People generally don t like change, so it s important that any updates, refreshes or integration initiatives are smooth and hiccup free. Preparation is the key, and we ll make sure every situation has been considered and factored in to the implementation plan including training and support for everyone involved. We ll even have people on the trading floor to step in and help on the day the new systems go live. In-life support It s when your new system goes live that the hard work really begins. Modern communications systems are extremely complex, with a plethora of hardware, software, suppliers and systems to maintain. We ll help remove that complexity and do the worrying on your behalf. We ll simplify things for you, with one point of contact for support. And if anything does go wrong, our round-the-clock proactive monitoring will nip it in the bud before it impacts the business. In-life support Packaged support and maintenance options to fit the requirements of enterprise customers and the needs of each product set simplified services bundles On-site support daily systematic checks to ensure service resiliency fast responsive support to issues as and when they arrive available across technology areas and multiple technology providers inventory management of spare parts Interoperability testing conduct tests against third-party products at our laboratory facilities and assess their compatibility with BT Unified Trading 24/7 global service desk mirrored specialist service desks providing follow-the-sun coverage Self-service web access portal sophisticated dashboard for a consolidated view of your systems for customers, partners, and distributors a global view of weekly project/implementation status reports real-time remote monitoring status Remote, round the clock system health monitoring improve efficiency of critical server components cost-effectively manage regular activity (e.g. moves adds and changes) provides a single point of contact staffed 24/7 with certified professionals strategically co-located with our second and third line engineers Remote maintenance security and patches antivirus definition update OS (Windows) patching in-life software upgrades host and securely maintain third-party equipment on our premises. 5
BT the financial services partner of choice With 30 years experience of providing mission-critical voice, data and hosting to many of the world s top exchanges, investment banks, brokers, asset managers and hedge funds, BT is a world leader in financial technologies and the partner of choice to the financial services industry. One in three traders worldwide uses a BT turret, amounting to more than 68,000 traders in over 800 trading firms across over 60 countries, all entrusting their mission-critical communication to BT. BT Radianz Cloud is the world s largest secure networked financial community; the world s leading exchanges, global brokers-dealers, fixed income securities firms, investment managers and hedge funds are all part of the BT Radianz Cloud. Critically, we have the in-house skills, expertise and experience combined with an unrivalled global reach to enable us to look after almost any third party system. a support team of more than 400 dedicated to trader voice globally over 1,800 Cisco certified individuals around the world one of only four Gold Cisco partners globally 900 Avaya certifications and over 100,000 Avaya systems installed in the last two decades. An award winning portfolio of services Our services have been honoured in the Financial-i Awards 2012 (cloud computing over the BT Radianz network), World Communication Awards 2011 ( Best Global Operator, Project of the Year ), Telecom Asia Awards 2011 (Best Managed Service Provider) and FST Awards 2011 (Cloud Computing: Innovation of the Year), as well as picking up awards from FOW and Waters Rankings. 6
One team, worldwide Our dedicated and experienced global team provides ongoing managed services for many of the world s largest investment banks, providing them with the technical expertise and support they demand so they can focus on their business, not the underlying technology. Specialist BT Network Operations Centres offer roundthe-clock support services for help with queries and fault management. They operate a follow-the-sun model, ensuring that queries are promptly answered and faults are urgently repaired. Third-line product experts, software support and maintenance are all integral parts of the support service. The relationship between BT and the Totan Group goes back many, many years. BT understands that the dealing phone system is critical to our business and it goes the extra mile to ensure our operations are both smooth and effective. We transferred our private wire voice network to BT this summer and the transition was completed without any trouble; not only us but our customers are satisfied with the enhanced service provided by BT and we trust BT to continue to provide this excellent quality of service. Kiyomi Saito, President and CEO, Totan 7
Find out more about BT Unified Trading service and support www.bt.com/unifiedtrading Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc 2012 Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No: 1800000 Designed by Westhill.co.uk Printed in England PHME 66281