Pinnacle Telecoms 8pp A4 7a:Layout 1 03/01/2014 10:13 Page 1 telecom solutions Complete Communications Solutions
Pinnacle Telecoms 8pp A4 7a:Layout 1 03/01/2014 10:13 Page 2 Complete Commun Telecoms Systems Hosted Telecoms Keeping front-line personnel in touch The needs of customers and clients Flexibility to boost employee productivity Enhance customer service levels Cutting-edge systems which unite individual tools Make sure that work flows better Can be quickly changed to fit requirements IP telephony: lower telephone bills and smarter communications Pinnacle Telecom is a communications solutions provider with a breadth of knowledge and expertise in advanced telecoms systems, hosted telecoms, mobility solutions and data services. Complete Communications Solutions Communications is at the heart of any successful organisation - the ability to respond quickly to customers and manage communications effectively are critical to operating effectively or driving sales and revenues. 2
Pinnacle Telecoms 8pp A4 7a:Layout 1 03/01/2014 10:13 Page 3 unications Solutions Mobile Solutions Data Services Employees can work anywhere and on any device Maximum flexibility Uniting data and voice on a single infrastructure Reduce risk associated with continuity and disaster recovery Mobiles an extension of a feature-rich network Reducing the costs associated with delivering service Capital and operational cost savings High-bandwidth full-time dedicated access Advances in voice and data are redefining the very nature and form of work. Reducing overheads, improving customer satisfaction, increasing productivity and staff retention are the core business benefits that stem from a fit-for-purpose and intelligently designed communications solution. Today s competitive markets demand communications solutions that are flexible enough to provide everyone - from the reception desk to the main office - with the communications capabilities they need to be productive. Communication tools make an important contribution to productivity. The UK Office for National Statistics found that investment in telecommunications made up to 7.5 per cent of productivity differences in companies. New tools are helping organisations which are now grappling with the new realities of the global, mobile economy, which link mobile phones with computers, voicemail with email, and provide new ways of sorting, mixing and managing information and communications. Pinnacle Telecom is here to be your advisor for all your communications requirements. We have built an entire ecosystem for our clients to operate within, right from design and implementation of solutions, through to maintenance and proactively ensuring your systems are being utilised to their maximum potential. 3
Pinnacle Telecoms 8pp A4 7a:Layout 1 03/01/2014 10:13 Page 4 Telecoms Systems Whether it s meeting the messaging needs of executives, keeping front-line personnel in touch anywhere and anytime, or deploying collaboration, web conferencing, or other productivityenhancing communications, you need to make sure the solution is tailored to match your needs. Does reception and customer service stand at the doorway to your business? Do your front-line workers and representatives have the telephone technology they need to make the right first impression and deliver superior support? Can workers in your organisation respond quickly to everchanging demands, no matter where they are? All our systems ensure that: Your employees are accessible and able to respond immediately to the needs of others through real-time communication methods There are a wide range of smart ways to work with colleagues, customers and business partners Whatever their role, wherever they are, workers stay connected to each other and to customers. Our aim is to make sure that work flows better. We make sure you can take control of your communications systems by providing online access to a full range of routing, monitoring and managing tools to empower your organisation with the perfect customer service package. 4
Pinnacle Telecoms 8pp A4 7a:Layout 1 03/01/2014 10:13 Page 5 Hosted Telecoms Cloud-based hosted IP telephony is particularly suited to dynamic and growing organisations as it can be quickly changed to fit requirements. IP telephony is mature and reliable and the business benefits it delivers are compelling. The fundamental advantages of IP telephony over analogue systems are lower telephone bills and smarter business communications. Voice traffic can be sent over a data network and effectively rides for free, and since voice calls are now data, you can manage voice traffic with sophisticated software applications to deliver some very clever features and functionality. Organisations looking to move to hosted IP Telephony will benefit from significant cost-savings, as well as increased operational efficiency, resilience and business continuity. In simple terms, hosted telephony is a telephone system that sits in the cloud rather than in your office. Organisations can effectively rent the service they need on a per-user, per-month basis. Users access the system using a traditional IP handset or a softphone a screen-based virtual phone. Calls are transmitted using a broadband connection to the service provider s network, from where they are routed to fixed and mobile devices. Hosted telephony means you no longer need to maintain and upgrade telecoms hardware onsite. Mobiles and other devices can also be integrated. This means your phone system can be optimised to meet your business needs at any point in time, and new users can be added easily. 5
Pinnacle Telecoms 8pp A4 7a:Layout 1 03/01/2014 10:13 Page 6 Mobile Solutions Pinnacle Mobile is a business class mobile network which provides an excellent opportunity for you to finally integrate your fixed line and mobile estates. Catering solely for the business market, Pinnacle Mobile has you covered reaching 99.7% of the UK population and over 88% of the UK landmass. This, along with over 550 international roaming partners, means you have the best possible chance of getting and staying connected. By taking advantage of our market-leading rates you will find that your organisation will move ahead of the competition, through cost reduction and improved response times. Our unique position in the market as an established fixed line and mobile network provider enables your company to cost effectively integrate your mobile and fixed line telephony, meaning that your users can have seamless, effective communications no matter where they are. We create and implement communications systems which link organisations together so that all employees can work anywhere and on any device they choose. Indeed, all organisations need to examine the benefits of providing their employees with the opportunity to work in a more flexible manner that benefits both the employee and the business. Mobile solutions are a major opportunity for organisations to enhance their operational effectiveness. We ensure that mobiles are an extension of a feature-rich network rather than a stand-alone add-on for employees. 6
Pinnacle Telecoms 8pp A4 7a:Layout 1 03/01/2014 10:13 Page 7 Data Services Your internet connection is a lifeline to your business productivity. Pinnacle s Ultra High Speed Internet gets fast speeds out of your existing phone lines - providing a simple, economical, and reliable connectivity solution for your organisation. All of our products offer rapid response times and quick fault repairs designed to meet the exacting requirements of businesses. With Pinnacle, you'll have internet access at very high speeds, with competitive pricing and reliable connectivity. If your business includes mission-critical applications that rely on internet service, then our Dedicated Internet Access will provide you with highbandwidth, full-time dedicated access. Uniting the worlds of data and voice on a single infrastructure means: Reduced operations and maintenance costs. Managing communication solutions along with other business applications does away with the costs of duplicate maintenance tasks Integrated business continuity. Consolidated disaster recovery management means that management methodologies and best practices can be applied consistently across all applications in the data centre, including business communication applications Increased business innovation. Freed from having to maintain two separate infrastructures, you can devote resources to developing new services that build your competitive advantage. 7
Pinnacle Telecoms 8pp A4 7a:Layout 1 03/01/2014 10:13 Page 8 Other Elements of our Communications Ecosystem Pinnacle Telecom provides cutting-edge software to log and record calls to show a telephone network s cost, performance, capacity and quality of service. The old maxim that You can t manage what you don t measure is so true when it comes to communications. Retaining existing customers, controlling costs and seeking competitive advantage have always been difficult goals and a challenging economic environment only adds to that difficulty. Our telecoms systems are designed to manage and improve the use of telecommunications throughout an organisation by delivering a wide and flexible range of reports that show them exactly what is going on in a format that is easy to understand and tailored to their business. As well as identifying cost savings of up to 15%, real-time call reporting will alert you quickly to any unusual telephone activity, and potential telephone fraud can be recognised early and huge expense avoided. In addition we provide Non-Geographic telephone numbers which organisations can use as part of their marketing mix. For example, an 0800 number gives a company a national image and can increase incoming calls by up to 300% more than a standard number. Research shows that 61% of UK consumers are more likely to call a company with a freephone number in preference to a comparable competitor without one. We also specialise in systems aimed at protecting lone workers, such as those who work alone in premises such as petrol stations, or work from home, and our Lone Worker Management System can be installed on a mobile phone and ensure immediate response to any problems. It combines a small application that can be installed on many basic mobile phones, PDA s, or smartphones, backed up by a dedicated team of operators. Pinnacle Telecom (Wales) Ltd, Fairway House, Links Business Park, St Mellons, Cardiff, CF3 0LT. Tel: 029 2036 5200 Fax: 029 2036 5201 Email: info@pinnacle-telecom.co.uk Web: www.pinnacle-telecom.co.uk