COLUMBIACARE COLUMBIACARE OVERVIEW ColumbiaCare is all about YOU as our valued customer. The logo represents a shield of protection that provides you with parts, service and rewards to help you protect your future, whether it be additional equipment, preventative maintenance or even critical support to minimize downtime during an incident. Every Columbia customer gets to experience ColumbiaCare protection during their first year of equipment ownership under the Standard Warranty, with optional Extended Warranty protection plans designed to suit your changing needs. COLUMBIACARE WARRANTY Each Columbia product comes with a worry free one-year warranty. Below is a summary of the warranty coverage, please consult our terms and conditions for details. Repair part replacement, including standard shipping Onsite Field Service labor and travel Live 24/7 Technical Phone Support EXTENDED WARRANTY Columbia offers a 1 or 2 year extended warranty on new equipment purchases. The extended warranty maintains the same coverage as the standard warranty. PARTS SERVICE REWARDS Customer Hotline: 1-866-531-0600 www.columbiacorp.com Columbia Industries, LLC 5775 NW Wagon Way, Hillsboro, OR 97124 PT1012-120514
ColumbiaCare Warranty FAQ ColumbiaCare Warranty is designed to provide the best Equipment Warranty Coverage in the industry. Q: What is provided in the standard warranty? A: The standard warranty provides the following for a period of 12 months from delivery; replacement parts, standard shipping charges, labor and travel expenses for onsite Field Service support and 24 hour technical support hotline. Q: Is there a warranty on service repairs? A: The standard ColumbiaCare warranty applies on service repairs. Q: What is provided in the extended warranty? A: The extended warranty provides the same coverage as the standard warranty; replacement parts, standard shipping charges, labor and travel expenses for onsite Field Service support and 24 hour technical support hotline. Q: Are operator errors covered in the standard and extended warranty? A: No, the standard and extended warranties do not cover damage or failures caused by misuse or abuse. Q: Is training included in the standard or extended warranty? A: No, training is included in the setup or commissioning but not as part of the warranty.
COLUMBIACARE PARTS COLUMBIACARE PARTS Columbia Industries is committed to provide timely and costs effective part replacement solutions designed to minimize downtime required for both routine and emergency maintenance procedures. ColumbiaCare Parts makes it easy for customers to identify necessary spares for their specific equipment and to maintain easy access to spares at time of need. ONLINE PARTS CATALOG Our online parts catalog provides each customer with a unique login that enables access to their install base. Streamline parts order process Accurate part selection from equipment drawings and pictures Easy batch, Preventative Maintenance parts and critical spares ordering Convenient order history Access to Operation Manual and technical specifications CRITICAL SPARES Columbia identifies the parts of each piece of equipment that are critical to prevent downtime. These parts are sold as a kit to minimize downtime. PREVENATIVE MAINTENANCE PARTS All parts that need to be replaced on a periodic basis have been combine into kits to coincide with your regular maintenance intervals. Customer Hotline: 1-866-531-0600 www.columbiacorp.com Columbia Industries, LLC 5775 NW Wagon Way, Hillsboro, OR 97124 PT1002-120514
ColumbiaCare Parts FAQ ColumbiaCare Parts is designed to provide timely and cost effective part replacement solutions. Q: What is provided in the standard warranty? A: The standard warranty provides the following for a period of 12 months from delivery; replacement parts, shipping charges, labor and travel expenses for onsite Field Service support and 24 hour technical support hotline. Q: Is there a fee for the ColumbiaCare Parts Website? A: No, membership is free and never expires. Q: How do I sign up for the ColumbiaCare Parts Website? A: Contact your Salesperson, e-mail columbiacare@columbiacorp.com or contact our Customer Support Hotline at 1-866-531-0600. Q: Will all of my purchased equipment be available immediately after I sign up? A: No, it takes time to load the drawings into the website. Q: Can I see pricing information on the website? A: No, you will receive an order confirmation email after you checkout and then a second email confirming price and availability. Q: Can I order individual parts outside of the critical spares and PM kits? A: Yes, individual parts can be ordered. Q: Will my order history show pricing? A: Yes, however prices are subject to change. Q: Will my order history show the specific piece of equipment that the parts were ordered for? A: Yes, each part order is associated with the equipment serial number.
COLUMBIACARE SERVICE COLUMBIACARE SERVICE Columbia Industries Field Service team delivers the best customer experience in the industry. Our technicians are trained hydraulic mechanics, certified welders and certified weld inspectors. Field Service welders are certified to AWS D1.1 standards and weld inspectors are certified VT II and MT II to ASNT standards. COLUMBIA OFFERS A VERIETY OF ONSITE SERVICES Installation Installation Supervision Commissioning and Setup Preventative Maintenance Emergency repair Field Welding and Inspection Training Inspection 24/7 TECHNICAL PHONE SUPPORT Our customers operate 24 hours a day, 7 days a week, 365 days a year and we are here to respond. A live agent is ready when you call our customer hotline, 1-866-531-0600. Once the agent has identified your need, an experienced technician will provide the troubleshooting required. SERVICE AGREEMENTS Typically, peace of mind is lost when a warranty expires. A ColumbiaCare Service Agreement provides valuable protection and peace of mind against unexpected equipment failures. Service Agreements are available in 3, 6, 9 and 12 months intervals so you can match the duration to your project needs. There is no need to pay for a service contract on a piece of equipment that is not assigned to an active contract. BENEFITS Reduce costs associated with equipment malfunction or failure Reduce NPT, Nonproductive time FEATURES Troubleshooting and repair services by factory-trained technicians No additional charges for Field Service travel and labors Customer Hotline: 1-866-531-0600 www.columbiacorp.com Columbia Industries, LLC 5775 NW Wagon Way, Hillsboro, OR 97124 PT1003-120514
ColumbiaCare Service FAQ ColumbiaCare Service is designed to deliver the best customer experience in the industry. Q: What is provided in the standard warranty? A: The standard warranty provides the following for a period of 12 months from delivery; replacement parts, shipping charges, labor and travel expenses for onsite Field Service support and 24 hour technical support hotline. Q: Is there a warranty on service repairs? A: The standard ColumbiaCare warranty applies on service repairs. Q: How do I contact Columbia for service? A: Contact the 24/7 Customer Support Hotline at 1-866-531-0600. Q: Can I have the service agreement active only during the time that I have an active contract? A: Yes, that is why we offer durations of 3, 6, 9 and 12 months. Q: Will I have access to the Field Service support without a service agreement after my warranty expires? A: Yes, the standard Field Service rates and terms will apply. Q: Will I receive a report after a service activity is completed? A: Yes, our Field Service group utilizes ServicePro software to document service activities and capture a customer signature. A copy of this report is e-mailed to the primary contact. Q: Are you able to provide a service history report? A: Yes, we can provide a detailed service history report for any service work that Columbia personnel have completed on your equipment.
COLUMBIACARE REWARDS COLUMBIACARE REWARDS ColumbiaCare Rewards is a point based loyalty program that provides discounts on future purchases. HOW IT WORKS Membership is free and only expires if you chose to cancel You will receive 1 point for every $100 spent on equipment, parts and service purchases If you purchase a service contract for a piece of equipment, you will receive 2 points for every $100 spent on equipment, parts and service purchases Unused points expire after 12 months from the date of issue. Points can be redeemed for a maximum of a 20% discount on any single purchase 0 0 0 $0 Points have no cash value POINT TRACKING AND REDEMPTION Tracking and redeming your points is easy with the ColumbiaCare Rewards web portal. Simply log into the webpage and view your point totals on the Track Rewards tab. When you are ready to redeem points, click on the appropriate gift card amount and you will receive a unique code. Simply provide this code to the Columbia sales person to receive up to a 20% discount on your purchase. Customer Hotline: 1-866-531-0600 www.columbiacorp.com Columbia Industries, LLC 5775 NW Wagon Way, Hillsboro, OR 97124 PT1004-120514
ColumbiaCare Rewards FAQ ColumbiaCare Rewards is designed to thank you for your purchases by providing future discounts. Q: Does ColumbiaCare membership cost anything? A: No, membership is free and never expires. Q: How do I accrue points? A: You will receive 1 point for each $100 dollars of every Equipment, Parts and Service purchase. Q: Is there a way to increase the amount of points earned? A: If you purchase a service contract, you will receive 2 points for each $100 dollars of every Equipment, Parts and Service purchase. Q: Do my points expire? A: Yes, points expire after 12 months from the date of issue. Q: When are points issued? A: On the date of purchase of the product or service in which the points were accrued. Q: What is the value of each point? A: Each point provides a discount equal to one USD. Q: Is there a limit on the discount that I can receive? A: Yes, points can be redeemed for a maximum of a 20% discount on any single purchase. Q: Can I redeem the points for cash? A: No, the points have no cash value.