Managing Your Loyalty Rewards Program (LRP) Orders

Transcription

1 Managing Your Loyalty Rewards Program (LRP) Orders Congratulations on joining doterras Loyalty Rewards Program (LPR)! Details of how you can manage your order, the benefits of the program, how to redeem points, and the LRP rules are listed below. EDITING YOUR LRP ORDER To make changes to your LRP Order, log in to your office using your Independent Product Consultant (IPC) number and password at This will take you to the Main Menu page. The scrolling images on the Main Menu page provide information on current promotions or new products. On the left, under My Loyalty Rewards Orders, click on the underlined Order # (eg 84676) under Manage LRP Orders, then Edit/View Loyalty Rewards. This screen will show what product will be shipped. On the left are the following edit options: Edit Items lets you change what you order. Click on the down arrow to select a product, then update Qty. Edit Shipping lets you change where your order will be sent to, and the day that it will be shipped (and charged to your credit card). Edit Payment allows you to change the credit card charged. Make sure that you click on Re-Calculate Order if you have edited items, and Save Changes. OTG and NFR ORDERS You can now purchase many of the oils, the skin care and hair care products from within Australia as OTG or On The Ground Orders. These orders will be in AU$ and are shipped from the Melbourne Warehouse. For a list of products currently available, click here. To create an OTG order you can either place a Standard Order, or create an additional LRP order. Once you have set up an additional LRP order, you can delete your NFR LRP Order. Any LRP Points accrued will be transferred to the new LRP Order. Please note that some of the OTG product names have changed (e.g. Deep Blue is now Ice Blue and Breathe is Easy Air).

2 You can still continue to place an LRP order from the USA for all of your products as NFR or Not For Resale, and you can view the 2013 pricelist here. These products will be shipped from the USA and will be charged in US$ and are for individual use only. Benefits of OTG orders include payment in AU$, faster shipping times, and products can be on sold. To view the OTG FAQs click here. BENFITS OF HAVING A LRP ORDER The benefits of having an LRP order (either NFR or OTG) include: You don t have to remember to place your order each month; You qualify for Loyalty Rewards Points which can be redeemed for free product (see instructions below); You can earn commissions which you can use to pay for your products (see instructions below). For more information, see the enrolment pack sent with your initial order. If you have any questions, please ask the person who set up your account.

3 Loyalty Rewards Points Redemption Orders You can earn points through Loyalty Rewards Orders with what is known as the Loyalty Rewards Program. The first three consecutive months you have Loyalty Rewards Orders, you earn 10% of your PV. This means that if you had a 100 PV Loyalty Rewards Order, you earned 10 points. After three months that percentage increases to 15%, then the next three months you earn 20%, then 25%, and then a maximum of 30% after 12 months. If at any time you cancel your Loyalty Rewards Order, you lose the points you have earned. If you decide to start a new LRO, you go back to 10% then work your way up again. Your Loyalty Rewards points are used for point redemption orders. You have to contact doterra in order to redeem your points for product. This can be done by calling and speaking to a Member Services representative (between 10pm and 10am Australian WST). You may also do it via (to australia@doterra.com) as long as you include: what items you would like (make sure it is one that can be purchased with points), the payment method (including credit card info) for the point redemption fee and shipping, the address it is being shipped to, the type of shipping desired (ground, next day, two-day, etc.). There is a $3.00 point redemption fee per 100 points that you use (if you use points, the fee will be $3. If you use points, the fee will be $6, etc). You also pay for shipping. You are able to use the points to purchase PV items that include the oil in them (for example, the wooden box, diffuser, or key chains would not qualify). The points only expire if they are a year old. If you earned points in December of 2010, just those points will expire in December If you use your points, the oldest points are used first. This helps you keep them as long as possible. The point redemption order is a separate order from your Loyalty Rewards Order and therefore they are shipped separately. How to use your credit balance to pay for product To find out your balance, go to Consultant Services then Geneology then Graphic Tree. Click on the shape at the top of the tree. This will bring up your Consultant Information page and summarised at the bottom of the page is your Volume Information and Balance Summary in Aus $. You can use this balance to pay for product. Simply doterra Member Services (service@doterra.com) and request that your LRP Order is paid for with your available commissions balance. This will need to be requested each month. Alternatively you can apply for a Propay Card (under Consultant Services and Propay Registration) and request that your available balance is put onto your Propay card which can then be used as a credit card.

4 Loyalty Rewards Rules IPCs are not required to have a LRP to maintain consultant status or to get wholesale pricing. Consultants may order as little or as much product as they would like on one LRP order. However: o Minimum 100 PV LRP is required to earn commissions. o Minimum 50 PV LRP is required to earn LRP Rewards Points. o Consultants may not have their first LRP process until the month following their enrolment. o Example: If an IPC enrols any day in July, they may not have their LRP process until August. The name on the credit card paying for the LRP must match the name on the account. Anyone other than the IPC on the account may not create a new LRP template or cancel an LRP template. Others may make changes to the LRP template only if they are able to verify the last 4 digits of the SSN on the account. LRPs may be created or changed online. However, LRPs cannot be cancelled online. If a consultant tries to zero out their LRP online, the changes will not be saved and they will continue to receive their LRP order. IPC s may have multiple LRP s process within the same month. Changes to an LRP must be made before midnight on the processing date. LRP s will be processed at midnight of the processing date and shipped out (or available for pick-up at Will Call) the following business day. LRP s cannot be picked up or shipped out early! We must receive payment for the product before it is picked up or shipped out. Once an LRP template is created, the same order will continue to process every month unless changes are made to the LRP or it is cancelled. Consultants may change the items, processing date, shipping address, shipping method, and payment information on their LRP by: o Calling Member Services o Going to Virtual Office and making changes Member s may not skip a month or put their LRP on hold for any reason. If they do not want to receive an LRP for one or more months for any reason, we must cancel the LRP. Cancelling their LRP will remove all LRP Reward Points*. If they cancel and then re-start their LRP, they will have to begin accruing LRP points at 10%, no matter how long they were on LRP previously. o *If they have multiple LRP templates and still have at least one active template, this does not apply. Preferred Customers may sign up for LRP. They may also earn LRP points to be used towards free product. Retail Customers are not eligible to participate in the LRP program. Earning LRP Points: o Minimum 50 PV LRP required o LRP points available for use 60 days after they begin LRP o You may not earn more than 100 LRP points in one month. o LRP Points expire 12 months after they have been earned.

5 o LRP points are earned on the PV amount for the LRP order, not the dollar amount. o LRP points have no cash redemption value and are not transferrable. o Products purchased with LRP points are not available for resale. o LRP points are not available to view online. To find out point balance, member must call Member Services at o LRP orders can be set to ship any day between the 1st and the 28th of the month. LRP Point redemption orders cannot be placed online. Using LRP Points o LRP points will be posted when monthly commissions are run for the month. This will be close to the 15th of the month following the LRP order. o Once the points have posted, they can be used. o There is a $3 redemption fee for every 100 LRP Point Redemption order. 100 LRP point order = $3 200 LRP point order = $6, etc. Points may not be used towards this fee An account credit may be used towards this fee o Applicable shipping will be charged as well. Points may not be used towards shipping An account credit may be used towards this fee o LRP points may only be used towards product with full PV, meaning the PV for the product is equal to the wholesale dollar amount. o Items that cannot be ordered with LRP points include: Diffuser Essential oil or enrolment kits Business tools or sales aids o You may not order more items than you have LRP points for and pay the difference. Unfortunately, point orders only allow us to process payment with points. o LRP point orders will not be shipped with an LRP order. They are different order types and will be sent out separately. o LRP Point redemption orders have no PV.

6 Managing Your Loyalty Rewards Program (LRP) Orders Congratulations on joining doterras Loyalty Rewards Program (LPR)! Details of how you can manage your order, the benefits of the program, how to redeem points, and the LRP rules are listed below. EDITING YOUR LRP ORDER To make changes to your LRP Order, log in to your office using your Independent Product Consultant (IPC) number and password at This will take you to the Main Menu page. The scrolling images on the Main Menu page provide information on current promotions or new products. On the left, under My Loyalty Rewards Orders, click on the underlined Order # (eg 84676) under Manage LRP Orders, then Edit/View Loyalty Rewards. This screen will show what product will be shipped. On the left are the following edit options: Edit Items lets you change what you order. Click on the down arrow to select a product, then update Qty. Edit Shipping lets you change where your order will be sent to, and the day that it will be shipped (and charged to your credit card). Edit Payment allows you to change the credit card charged. Make sure that you click on Re-Calculate Order if you have edited items, and Save Changes. OTG and NFR ORDERS You can now purchase many of the oils, the skin care and hair care products from within Australia as OTG or On The Ground Orders. These orders will be in AU$ and are shipped from the Melbourne Warehouse. For a list of products currently available, click here. To create an OTG order you can either place a Standard Order, or create an additional LRP order. Once you have set up an additional LRP order, you can delete your NFR LRP Order. Any LRP Points accrued will be transferred to the new LRP Order. Please note that some of the OTG product names have changed (e.g. Deep Blue is now Ice Blue and Breathe is Easy Air).

7 You can still continue to place an LRP order from the USA for all of your products as NFR or Not For Resale, and you can view the 2013 pricelist here. These products will be shipped from the USA and will be charged in US$ and are for individual use only. Benefits of OTG orders include payment in AU$, faster shipping times, and products can be on sold. To view the OTG FAQs click here. BENFITS OF HAVING A LRP ORDER The benefits of having an LRP order (either NFR or OTG) include: You don t have to remember to place your order each month; You qualify for Loyalty Rewards Points which can be redeemed for free product (see instructions below); You can earn commissions which you can use to pay for your products (see instructions below). For more information, see the enrolment pack sent with your initial order. If you have any questions, please ask the person who set up your account.

8 Loyalty Rewards Points Redemption Orders You can earn points through Loyalty Rewards Orders with what is known as the Loyalty Rewards Program. The first three consecutive months you have Loyalty Rewards Orders, you earn 10% of your PV. This means that if you had a 100 PV Loyalty Rewards Order, you earned 10 points. After three months that percentage increases to 15%, then the next three months you earn 20%, then 25%, and then a maximum of 30% after 12 months. If at any time you cancel your Loyalty Rewards Order, you lose the points you have earned. If you decide to start a new LRO, you go back to 10% then work your way up again. Your Loyalty Rewards points are used for point redemption orders. You have to contact doterra in order to redeem your points for product. This can be done by calling and speaking to a Member Services representative (between 10pm and 10am Australian WST). You may also do it via (to australia@doterra.com) as long as you include: what items you would like (make sure it is one that can be purchased with points), the payment method (including credit card info) for the point redemption fee and shipping, the address it is being shipped to, the type of shipping desired (ground, next day, two-day, etc.). There is a $3.00 point redemption fee per 100 points that you use (if you use points, the fee will be $3. If you use points, the fee will be $6, etc). You also pay for shipping. You are able to use the points to purchase PV items that include the oil in them (for example, the wooden box, diffuser, or key chains would not qualify). The points only expire if they are a year old. If you earned points in December of 2010, just those points will expire in December If you use your points, the oldest points are used first. This helps you keep them as long as possible. The point redemption order is a separate order from your Loyalty Rewards Order and therefore they are shipped separately. How to use your credit balance to pay for product To find out your balance, go to Consultant Services then Geneology then Graphic Tree. Click on the shape at the top of the tree. This will bring up your Consultant Information page and summarised at the bottom of the page is your Volume Information and Balance Summary in Aus $. You can use this balance to pay for product. Simply doterra Member Services (service@doterra.com) and request that your LRP Order is paid for with your available commissions balance. This will need to be requested each month. Alternatively you can apply for a Propay Card (under Consultant Services and Propay Registration) and request that your available balance is put onto your Propay card which can then be used as a credit card.

9 Loyalty Rewards Rules IPCs are not required to have a LRP to maintain consultant status or to get wholesale pricing. Consultants may order as little or as much product as they would like on one LRP order. However: o Minimum 100 PV LRP is required to earn commissions. o Minimum 50 PV LRP is required to earn LRP Rewards Points. o Consultants may not have their first LRP process until the month following their enrolment. o Example: If an IPC enrols any day in July, they may not have their LRP process until August. The name on the credit card paying for the LRP must match the name on the account. Anyone other than the IPC on the account may not create a new LRP template or cancel an LRP template. Others may make changes to the LRP template only if they are able to verify the last 4 digits of the SSN on the account. LRPs may be created or changed online. However, LRPs cannot be cancelled online. If a consultant tries to zero out their LRP online, the changes will not be saved and they will continue to receive their LRP order. IPC s may have multiple LRP s process within the same month. Changes to an LRP must be made before midnight on the processing date. LRP s will be processed at midnight of the processing date and shipped out (or available for pick-up at Will Call) the following business day. LRP s cannot be picked up or shipped out early! We must receive payment for the product before it is picked up or shipped out. Once an LRP template is created, the same order will continue to process every month unless changes are made to the LRP or it is cancelled. Consultants may change the items, processing date, shipping address, shipping method, and payment information on their LRP by: o Calling Member Services o Going to Virtual Office and making changes Member s may not skip a month or put their LRP on hold for any reason. If they do not want to receive an LRP for one or more months for any reason, we must cancel the LRP. Cancelling their LRP will remove all LRP Reward Points*. If they cancel and then re-start their LRP, they will have to begin accruing LRP points at 10%, no matter how long they were on LRP previously. o *If they have multiple LRP templates and still have at least one active template, this does not apply. Preferred Customers may sign up for LRP. They may also earn LRP points to be used towards free product. Retail Customers are not eligible to participate in the LRP program. Earning LRP Points: o Minimum 50 PV LRP required o LRP points available for use 60 days after they begin LRP o You may not earn more than 100 LRP points in one month. o LRP Points expire 12 months after they have been earned.

10 o LRP points are earned on the PV amount for the LRP order, not the dollar amount. o LRP points have no cash redemption value and are not transferrable. o Products purchased with LRP points are not available for resale. o LRP points are not available to view online. To find out point balance, member must call Member Services at o LRP orders can be set to ship any day between the 1st and the 28th of the month. LRP Point redemption orders cannot be placed online. Using LRP Points o LRP points will be posted when monthly commissions are run for the month. This will be close to the 15th of the month following the LRP order. o Once the points have posted, they can be used. o There is a $3 redemption fee for every 100 LRP Point Redemption order. 100 LRP point order = $3 200 LRP point order = $6, etc. Points may not be used towards this fee An account credit may be used towards this fee o Applicable shipping will be charged as well. Points may not be used towards shipping An account credit may be used towards this fee o LRP points may only be used towards product with full PV, meaning the PV for the product is equal to the wholesale dollar amount. o Items that cannot be ordered with LRP points include: Diffuser Essential oil or enrolment kits Business tools or sales aids o You may not order more items than you have LRP points for and pay the difference. Unfortunately, point orders only allow us to process payment with points. o LRP point orders will not be shipped with an LRP order. They are different order types and will be sent out separately. o LRP Point redemption orders have no PV.

11 Managing Your Loyalty Rewards Program (LRP) Orders Congratulations on joining doterras Loyalty Rewards Program (LPR)! Details of how you can manage your order, the benefits of the program, how to redeem points, and the LRP rules are listed below. EDITING YOUR LRP ORDER To make changes to your LRP Order, log in to your office using your Independent Product Consultant (IPC) number and password at This will take you to the Main Menu page. The scrolling images on the Main Menu page provide information on current promotions or new products. On the left, under My Loyalty Rewards Orders, click on the underlined Order # (eg 84676) under Manage LRP Orders, then Edit/View Loyalty Rewards. This screen will show what product will be shipped. On the left are the following edit options: Edit Items lets you change what you order. Click on the down arrow to select a product, then update Qty. Edit Shipping lets you change where your order will be sent to, and the day that it will be shipped (and charged to your credit card). Edit Payment allows you to change the credit card charged. Make sure that you click on Re-Calculate Order if you have edited items, and Save Changes. OTG and NFR ORDERS You can now purchase many of the oils, the skin care and hair care products from within Australia as OTG or On The Ground Orders. These orders will be in AU$ and are shipped from the Melbourne Warehouse. For a list of products currently available, click here. To create an OTG order you can either place a Standard Order, or create an additional LRP order. Once you have set up an additional LRP order, you can delete your NFR LRP Order. Any LRP Points accrued will be transferred to the new LRP Order. Please note that some of the OTG product names have changed (e.g. Deep Blue is now Ice Blue and Breathe is Easy Air).

12 You can still continue to place an LRP order from the USA for all of your products as NFR or Not For Resale, and you can view the 2013 pricelist here. These products will be shipped from the USA and will be charged in US$ and are for individual use only. Benefits of OTG orders include payment in AU$, faster shipping times, and products can be on sold. To view the OTG FAQs click here. BENFITS OF HAVING A LRP ORDER The benefits of having an LRP order (either NFR or OTG) include: You don t have to remember to place your order each month; You qualify for Loyalty Rewards Points which can be redeemed for free product (see instructions below); You can earn commissions which you can use to pay for your products (see instructions below). For more information, see the enrolment pack sent with your initial order. If you have any questions, please ask the person who set up your account.

13 Loyalty Rewards Points Redemption Orders You can earn points through Loyalty Rewards Orders with what is known as the Loyalty Rewards Program. The first three consecutive months you have Loyalty Rewards Orders, you earn 10% of your PV. This means that if you had a 100 PV Loyalty Rewards Order, you earned 10 points. After three months that percentage increases to 15%, then the next three months you earn 20%, then 25%, and then a maximum of 30% after 12 months. If at any time you cancel your Loyalty Rewards Order, you lose the points you have earned. If you decide to start a new LRO, you go back to 10% then work your way up again. Your Loyalty Rewards points are used for point redemption orders. You have to contact doterra in order to redeem your points for product. This can be done by calling and speaking to a Member Services representative (between 10pm and 10am Australian WST). You may also do it via (to australia@doterra.com) as long as you include: what items you would like (make sure it is one that can be purchased with points), the payment method (including credit card info) for the point redemption fee and shipping, the address it is being shipped to, the type of shipping desired (ground, next day, two-day, etc.). There is a $3.00 point redemption fee per 100 points that you use (if you use points, the fee will be $3. If you use points, the fee will be $6, etc). You also pay for shipping. You are able to use the points to purchase PV items that include the oil in them (for example, the wooden box, diffuser, or key chains would not qualify). The points only expire if they are a year old. If you earned points in December of 2010, just those points will expire in December If you use your points, the oldest points are used first. This helps you keep them as long as possible. The point redemption order is a separate order from your Loyalty Rewards Order and therefore they are shipped separately. How to use your credit balance to pay for product To find out your balance, go to Consultant Services then Geneology then Graphic Tree. Click on the shape at the top of the tree. This will bring up your Consultant Information page and summarised at the bottom of the page is your Volume Information and Balance Summary in Aus $. You can use this balance to pay for product. Simply doterra Member Services (service@doterra.com) and request that your LRP Order is paid for with your available commissions balance. This will need to be requested each month. Alternatively you can apply for a Propay Card (under Consultant Services and Propay Registration) and request that your available balance is put onto your Propay card which can then be used as a credit card.

14 Loyalty Rewards Rules IPCs are not required to have a LRP to maintain consultant status or to get wholesale pricing. Consultants may order as little or as much product as they would like on one LRP order. However: o Minimum 100 PV LRP is required to earn commissions. o Minimum 50 PV LRP is required to earn LRP Rewards Points. o Consultants may not have their first LRP process until the month following their enrolment. o Example: If an IPC enrols any day in July, they may not have their LRP process until August. The name on the credit card paying for the LRP must match the name on the account. Anyone other than the IPC on the account may not create a new LRP template or cancel an LRP template. Others may make changes to the LRP template only if they are able to verify the last 4 digits of the SSN on the account. LRPs may be created or changed online. However, LRPs cannot be cancelled online. If a consultant tries to zero out their LRP online, the changes will not be saved and they will continue to receive their LRP order. IPC s may have multiple LRP s process within the same month. Changes to an LRP must be made before midnight on the processing date. LRP s will be processed at midnight of the processing date and shipped out (or available for pick-up at Will Call) the following business day. LRP s cannot be picked up or shipped out early! We must receive payment for the product before it is picked up or shipped out. Once an LRP template is created, the same order will continue to process every month unless changes are made to the LRP or it is cancelled. Consultants may change the items, processing date, shipping address, shipping method, and payment information on their LRP by: o Calling Member Services o Going to Virtual Office and making changes Member s may not skip a month or put their LRP on hold for any reason. If they do not want to receive an LRP for one or more months for any reason, we must cancel the LRP. Cancelling their LRP will remove all LRP Reward Points*. If they cancel and then re-start their LRP, they will have to begin accruing LRP points at 10%, no matter how long they were on LRP previously. o *If they have multiple LRP templates and still have at least one active template, this does not apply. Preferred Customers may sign up for LRP. They may also earn LRP points to be used towards free product. Retail Customers are not eligible to participate in the LRP program. Earning LRP Points: o Minimum 50 PV LRP required o LRP points available for use 60 days after they begin LRP o You may not earn more than 100 LRP points in one month. o LRP Points expire 12 months after they have been earned.

15 o LRP points are earned on the PV amount for the LRP order, not the dollar amount. o LRP points have no cash redemption value and are not transferrable. o Products purchased with LRP points are not available for resale. o LRP points are not available to view online. To find out point balance, member must call Member Services at o LRP orders can be set to ship any day between the 1st and the 28th of the month. LRP Point redemption orders cannot be placed online. Using LRP Points o LRP points will be posted when monthly commissions are run for the month. This will be close to the 15th of the month following the LRP order. o Once the points have posted, they can be used. o There is a $3 redemption fee for every 100 LRP Point Redemption order. 100 LRP point order = $3 200 LRP point order = $6, etc. Points may not be used towards this fee An account credit may be used towards this fee o Applicable shipping will be charged as well. Points may not be used towards shipping An account credit may be used towards this fee o LRP points may only be used towards product with full PV, meaning the PV for the product is equal to the wholesale dollar amount. o Items that cannot be ordered with LRP points include: Diffuser Essential oil or enrolment kits Business tools or sales aids o You may not order more items than you have LRP points for and pay the difference. Unfortunately, point orders only allow us to process payment with points. o LRP point orders will not be shipped with an LRP order. They are different order types and will be sent out separately. o LRP Point redemption orders have no PV.

16 Managing Your Loyalty Rewards Program (LRP) Orders Congratulations on joining doterras Loyalty Rewards Program (LPR)! Details of how you can manage your order, the benefits of the program, how to redeem points, and the LRP rules are listed below. EDITING YOUR LRP ORDER To make changes to your LRP Order, log in to your office using your Independent Product Consultant (IPC) number and password at This will take you to the Main Menu page. The scrolling images on the Main Menu page provide information on current promotions or new products. On the left, under My Loyalty Rewards Orders, click on the underlined Order # (eg 84676) under Manage LRP Orders, then Edit/View Loyalty Rewards. This screen will show what product will be shipped. On the left are the following edit options: Edit Items lets you change what you order. Click on the down arrow to select a product, then update Qty. Edit Shipping lets you change where your order will be sent to, and the day that it will be shipped (and charged to your credit card). Edit Payment allows you to change the credit card charged. Make sure that you click on Re-Calculate Order if you have edited items, and Save Changes. OTG and NFR ORDERS You can now purchase many of the oils, the skin care and hair care products from within Australia as OTG or On The Ground Orders. These orders will be in AU$ and are shipped from the Melbourne Warehouse. For a list of products currently available, click here. To create an OTG order you can either place a Standard Order, or create an additional LRP order. Once you have set up an additional LRP order, you can delete your NFR LRP Order. Any LRP Points accrued will be transferred to the new LRP Order. Please note that some of the OTG product names have changed (e.g. Deep Blue is now Ice Blue and Breathe is Easy Air).

17 You can still continue to place an LRP order from the USA for all of your products as NFR or Not For Resale, and you can view the 2013 pricelist here. These products will be shipped from the USA and will be charged in US$ and are for individual use only. Benefits of OTG orders include payment in AU$, faster shipping times, and products can be on sold. To view the OTG FAQs click here. BENFITS OF HAVING A LRP ORDER The benefits of having an LRP order (either NFR or OTG) include: You don t have to remember to place your order each month; You qualify for Loyalty Rewards Points which can be redeemed for free product (see instructions below); You can earn commissions which you can use to pay for your products (see instructions below). For more information, see the enrolment pack sent with your initial order. If you have any questions, please ask the person who set up your account.

18 Loyalty Rewards Points Redemption Orders You can earn points through Loyalty Rewards Orders with what is known as the Loyalty Rewards Program. The first three consecutive months you have Loyalty Rewards Orders, you earn 10% of your PV. This means that if you had a 100 PV Loyalty Rewards Order, you earned 10 points. After three months that percentage increases to 15%, then the next three months you earn 20%, then 25%, and then a maximum of 30% after 12 months. If at any time you cancel your Loyalty Rewards Order, you lose the points you have earned. If you decide to start a new LRO, you go back to 10% then work your way up again. Your Loyalty Rewards points are used for point redemption orders. You have to contact doterra in order to redeem your points for product. This can be done by calling and speaking to a Member Services representative (between 10pm and 10am Australian WST). You may also do it via (to australia@doterra.com) as long as you include: what items you would like (make sure it is one that can be purchased with points), the payment method (including credit card info) for the point redemption fee and shipping, the address it is being shipped to, the type of shipping desired (ground, next day, two-day, etc.). There is a $3.00 point redemption fee per 100 points that you use (if you use points, the fee will be $3. If you use points, the fee will be $6, etc). You also pay for shipping. You are able to use the points to purchase PV items that include the oil in them (for example, the wooden box, diffuser, or key chains would not qualify). The points only expire if they are a year old. If you earned points in December of 2010, just those points will expire in December If you use your points, the oldest points are used first. This helps you keep them as long as possible. The point redemption order is a separate order from your Loyalty Rewards Order and therefore they are shipped separately. How to use your credit balance to pay for product To find out your balance, go to Consultant Services then Geneology then Graphic Tree. Click on the shape at the top of the tree. This will bring up your Consultant Information page and summarised at the bottom of the page is your Volume Information and Balance Summary in Aus $. You can use this balance to pay for product. Simply doterra Member Services (service@doterra.com) and request that your LRP Order is paid for with your available commissions balance. This will need to be requested each month. Alternatively you can apply for a Propay Card (under Consultant Services and Propay Registration) and request that your available balance is put onto your Propay card which can then be used as a credit card.

19 Loyalty Rewards Rules IPCs are not required to have a LRP to maintain consultant status or to get wholesale pricing. Consultants may order as little or as much product as they would like on one LRP order. However: o Minimum 100 PV LRP is required to earn commissions. o Minimum 50 PV LRP is required to earn LRP Rewards Points. o Consultants may not have their first LRP process until the month following their enrolment. o Example: If an IPC enrols any day in July, they may not have their LRP process until August. The name on the credit card paying for the LRP must match the name on the account. Anyone other than the IPC on the account may not create a new LRP template or cancel an LRP template. Others may make changes to the LRP template only if they are able to verify the last 4 digits of the SSN on the account. LRPs may be created or changed online. However, LRPs cannot be cancelled online. If a consultant tries to zero out their LRP online, the changes will not be saved and they will continue to receive their LRP order. IPC s may have multiple LRP s process within the same month. Changes to an LRP must be made before midnight on the processing date. LRP s will be processed at midnight of the processing date and shipped out (or available for pick-up at Will Call) the following business day. LRP s cannot be picked up or shipped out early! We must receive payment for the product before it is picked up or shipped out. Once an LRP template is created, the same order will continue to process every month unless changes are made to the LRP or it is cancelled. Consultants may change the items, processing date, shipping address, shipping method, and payment information on their LRP by: o Calling Member Services o Going to Virtual Office and making changes Member s may not skip a month or put their LRP on hold for any reason. If they do not want to receive an LRP for one or more months for any reason, we must cancel the LRP. Cancelling their LRP will remove all LRP Reward Points*. If they cancel and then re-start their LRP, they will have to begin accruing LRP points at 10%, no matter how long they were on LRP previously. o *If they have multiple LRP templates and still have at least one active template, this does not apply. Preferred Customers may sign up for LRP. They may also earn LRP points to be used towards free product. Retail Customers are not eligible to participate in the LRP program. Earning LRP Points: o Minimum 50 PV LRP required o LRP points available for use 60 days after they begin LRP o You may not earn more than 100 LRP points in one month. o LRP Points expire 12 months after they have been earned.

20 o LRP points are earned on the PV amount for the LRP order, not the dollar amount. o LRP points have no cash redemption value and are not transferrable. o Products purchased with LRP points are not available for resale. o LRP points are not available to view online. To find out point balance, member must call Member Services at o LRP orders can be set to ship any day between the 1st and the 28th of the month. LRP Point redemption orders cannot be placed online. Using LRP Points o LRP points will be posted when monthly commissions are run for the month. This will be close to the 15th of the month following the LRP order. o Once the points have posted, they can be used. o There is a $3 redemption fee for every 100 LRP Point Redemption order. 100 LRP point order = $3 200 LRP point order = $6, etc. Points may not be used towards this fee An account credit may be used towards this fee o Applicable shipping will be charged as well. Points may not be used towards shipping An account credit may be used towards this fee o LRP points may only be used towards product with full PV, meaning the PV for the product is equal to the wholesale dollar amount. o Items that cannot be ordered with LRP points include: Diffuser Essential oil or enrolment kits Business tools or sales aids o You may not order more items than you have LRP points for and pay the difference. Unfortunately, point orders only allow us to process payment with points. o LRP point orders will not be shipped with an LRP order. They are different order types and will be sent out separately. o LRP Point redemption orders have no PV.

21 Managing Your Loyalty Rewards Program (LRP) Orders Congratulations on joining doterras Loyalty Rewards Program (LPR)! Details of how you can manage your order, the benefits of the program, how to redeem points, and the LRP rules are listed below. EDITING YOUR LRP ORDER To make changes to your LRP Order, log in to your office using your Independent Product Consultant (IPC) number and password at This will take you to the Main Menu page. The scrolling images on the Main Menu page provide information on current promotions or new products. On the left, under My Loyalty Rewards Orders, click on the underlined Order # (eg 84676) under Manage LRP Orders, then Edit/View Loyalty Rewards. This screen will show what product will be shipped. On the left are the following edit options: Edit Items lets you change what you order. Click on the down arrow to select a product, then update Qty. Edit Shipping lets you change where your order will be sent to, and the day that it will be shipped (and charged to your credit card). Edit Payment allows you to change the credit card charged. Make sure that you click on Re-Calculate Order if you have edited items, and Save Changes. OTG and NFR ORDERS You can now purchase many of the oils, the skin care and hair care products from within Australia as OTG or On The Ground Orders. These orders will be in AU$ and are shipped from the Melbourne Warehouse. For a list of products currently available, click here. To create an OTG order you can either place a Standard Order, or create an additional LRP order. Once you have set up an additional LRP order, you can delete your NFR LRP Order. Any LRP Points accrued will be transferred to the new LRP Order. Please note that some of the OTG product names have changed (e.g. Deep Blue is now Ice Blue and Breathe is Easy Air).

22 You can still continue to place an LRP order from the USA for all of your products as NFR or Not For Resale, and you can view the 2013 pricelist here. These products will be shipped from the USA and will be charged in US$ and are for individual use only. Benefits of OTG orders include payment in AU$, faster shipping times, and products can be on sold. To view the OTG FAQs click here. BENFITS OF HAVING A LRP ORDER The benefits of having an LRP order (either NFR or OTG) include: You don t have to remember to place your order each month; You qualify for Loyalty Rewards Points which can be redeemed for free product (see instructions below); You can earn commissions which you can use to pay for your products (see instructions below). For more information, see the enrolment pack sent with your initial order. If you have any questions, please ask the person who set up your account.

23 Loyalty Rewards Points Redemption Orders You can earn points through Loyalty Rewards Orders with what is known as the Loyalty Rewards Program. The first three consecutive months you have Loyalty Rewards Orders, you earn 10% of your PV. This means that if you had a 100 PV Loyalty Rewards Order, you earned 10 points. After three months that percentage increases to 15%, then the next three months you earn 20%, then 25%, and then a maximum of 30% after 12 months. If at any time you cancel your Loyalty Rewards Order, you lose the points you have earned. If you decide to start a new LRO, you go back to 10% then work your way up again. Your Loyalty Rewards points are used for point redemption orders. You have to contact doterra in order to redeem your points for product. This can be done by calling and speaking to a Member Services representative (between 10pm and 10am Australian WST). You may also do it via (to australia@doterra.com) as long as you include: what items you would like (make sure it is one that can be purchased with points), the payment method (including credit card info) for the point redemption fee and shipping, the address it is being shipped to, the type of shipping desired (ground, next day, two-day, etc.). There is a $3.00 point redemption fee per 100 points that you use (if you use points, the fee will be $3. If you use points, the fee will be $6, etc). You also pay for shipping. You are able to use the points to purchase PV items that include the oil in them (for example, the wooden box, diffuser, or key chains would not qualify). The points only expire if they are a year old. If you earned points in December of 2010, just those points will expire in December If you use your points, the oldest points are used first. This helps you keep them as long as possible. The point redemption order is a separate order from your Loyalty Rewards Order and therefore they are shipped separately. How to use your credit balance to pay for product To find out your balance, go to Consultant Services then Geneology then Graphic Tree. Click on the shape at the top of the tree. This will bring up your Consultant Information page and summarised at the bottom of the page is your Volume Information and Balance Summary in Aus $. You can use this balance to pay for product. Simply doterra Member Services (service@doterra.com) and request that your LRP Order is paid for with your available commissions balance. This will need to be requested each month. Alternatively you can apply for a Propay Card (under Consultant Services and Propay Registration) and request that your available balance is put onto your Propay card which can then be used as a credit card.

24 Loyalty Rewards Rules IPCs are not required to have a LRP to maintain consultant status or to get wholesale pricing. Consultants may order as little or as much product as they would like on one LRP order. However: o Minimum 100 PV LRP is required to earn commissions. o Minimum 50 PV LRP is required to earn LRP Rewards Points. o Consultants may not have their first LRP process until the month following their enrolment. o Example: If an IPC enrols any day in July, they may not have their LRP process until August. The name on the credit card paying for the LRP must match the name on the account. Anyone other than the IPC on the account may not create a new LRP template or cancel an LRP template. Others may make changes to the LRP template only if they are able to verify the last 4 digits of the SSN on the account. LRPs may be created or changed online. However, LRPs cannot be cancelled online. If a consultant tries to zero out their LRP online, the changes will not be saved and they will continue to receive their LRP order. IPC s may have multiple LRP s process within the same month. Changes to an LRP must be made before midnight on the processing date. LRP s will be processed at midnight of the processing date and shipped out (or available for pick-up at Will Call) the following business day. LRP s cannot be picked up or shipped out early! We must receive payment for the product before it is picked up or shipped out. Once an LRP template is created, the same order will continue to process every month unless changes are made to the LRP or it is cancelled. Consultants may change the items, processing date, shipping address, shipping method, and payment information on their LRP by: o Calling Member Services o Going to Virtual Office and making changes Member s may not skip a month or put their LRP on hold for any reason. If they do not want to receive an LRP for one or more months for any reason, we must cancel the LRP. Cancelling their LRP will remove all LRP Reward Points*. If they cancel and then re-start their LRP, they will have to begin accruing LRP points at 10%, no matter how long they were on LRP previously. o *If they have multiple LRP templates and still have at least one active template, this does not apply. Preferred Customers may sign up for LRP. They may also earn LRP points to be used towards free product. Retail Customers are not eligible to participate in the LRP program. Earning LRP Points: o Minimum 50 PV LRP required o LRP points available for use 60 days after they begin LRP o You may not earn more than 100 LRP points in one month. o LRP Points expire 12 months after they have been earned.

25 o LRP points are earned on the PV amount for the LRP order, not the dollar amount. o LRP points have no cash redemption value and are not transferrable. o Products purchased with LRP points are not available for resale. o LRP points are not available to view online. To find out point balance, member must call Member Services at o LRP orders can be set to ship any day between the 1st and the 28th of the month. LRP Point redemption orders cannot be placed online. Using LRP Points o LRP points will be posted when monthly commissions are run for the month. This will be close to the 15th of the month following the LRP order. o Once the points have posted, they can be used. o There is a $3 redemption fee for every 100 LRP Point Redemption order. 100 LRP point order = $3 200 LRP point order = $6, etc. Points may not be used towards this fee An account credit may be used towards this fee o Applicable shipping will be charged as well. Points may not be used towards shipping An account credit may be used towards this fee o LRP points may only be used towards product with full PV, meaning the PV for the product is equal to the wholesale dollar amount. o Items that cannot be ordered with LRP points include: Diffuser Essential oil or enrolment kits Business tools or sales aids o You may not order more items than you have LRP points for and pay the difference. Unfortunately, point orders only allow us to process payment with points. o LRP point orders will not be shipped with an LRP order. They are different order types and will be sent out separately. o LRP Point redemption orders have no PV.

26 Managing Your Loyalty Rewards Program (LRP) Orders Congratulations on joining doterras Loyalty Rewards Program (LPR)! Details of how you can manage your order, the benefits of the program, how to redeem points, and the LRP rules are listed below. EDITING YOUR LRP ORDER To make changes to your LRP Order, log in to your office using your Independent Product Consultant (IPC) number and password at This will take you to the Main Menu page. The scrolling images on the Main Menu page provide information on current promotions or new products. On the left, under My Loyalty Rewards Orders, click on the underlined Order # (eg 84676) under Manage LRP Orders, then Edit/View Loyalty Rewards. This screen will show what product will be shipped. On the left are the following edit options: Edit Items lets you change what you order. Click on the down arrow to select a product, then update Qty. Edit Shipping lets you change where your order will be sent to, and the day that it will be shipped (and charged to your credit card). Edit Payment allows you to change the credit card charged. Make sure that you click on Re-Calculate Order if you have edited items, and Save Changes. OTG and NFR ORDERS You can now purchase many of the oils, the skin care and hair care products from within Australia as OTG or On The Ground Orders. These orders will be in AU$ and are shipped from the Melbourne Warehouse. For a list of products currently available, click here. To create an OTG order you can either place a Standard Order, or create an additional LRP order. Once you have set up an additional LRP order, you can delete your NFR LRP Order. Any LRP Points accrued will be transferred to the new LRP Order. Please note that some of the OTG product names have changed (e.g. Deep Blue is now Ice Blue and Breathe is Easy Air).