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Communication Capabilities E-mail/Calendaring Mobile Phones Voicemail Fax Integrated Communication Solutions IM and Presence Web and Video Conferencing VoIP PBX Integration Integration with Applications Communications Convergence Occurs IP Telephony Unified Messaging Mobile/Remote Solutions Horizontally Integrated Communications Expanded VoIP Scenarios Common Directory Standards Based

Gartner Management Update 2004 Before: People traveled to their workplace Now: The workplace is wherever people are at home in the office at the airport while traveling in the hotel at the Internet cafe

Environment: Cost conscious, fragmented, demanding, and 24/7 Integrate Multiple Identities, Systems and Mobile Devices Make Distributed Customers, Partners, and Teams More Efficient Multiple Single Identities, identity for Devices, e-mail, IM, and voice, Systems video, telephone, and conferencing How can I simplify diverse/silo ed communications tools, systems Enable and state-of-the-art devices (on-premise mobile and and Web mobile) collaboration to enhance tools productivity? across multiple devices & systems Global Empower and Distributed people to locate Customers, and communicate Partners and quickly Teams in distributed team environments How Use can e-mail, I get IM, a global Federation, organization PIC and to presence act in concert to collaborate and across with boundaries? business partners Simplify Complicated Networks High Enable Cost a of single, Communications unified communications network How Consolidate can I leverage identity existing and communications enterprise infrastructure resources with and the Internet Active Directory lower communications costs? Lower Cost of Communications Simplifying IP based communications Complex Networks tools enable teams to reduce costs of travel and long distance calling How Leverage can I integrate existing technology my communications infrastructure and to PC save time and networking infrastructures? money

Alex Hankin Contoso Ltd Senior Director London Tel: +442075551000 Direct: +442075551112 Fax: +442075559999 Mobile: +44775551234 Home +442085555656 Telex: 781 234 Work Email: alexhankin@contoso.com Work IM: alexhankin@contoso.com Home Email: Alex@hotmail.com Home Alex IM: Alex@hotmail.com Hankin Skype: AlexH Senior Director Contoso Ltd alexhankin@contoso.com ontoso ontoso work mobile home

Across Devices Email Managed PC Access Control Across Networks Team Workspaces Unmanaged PC (Home PC, Kiosk, etc) Mobile Phones and Devices Firewall Calendaring Identity & Presence Application Integration Web & Video Conferencing Instant Messaging & VoIP

E-mail, Calendar, Contacts and Tasks Works with the Office System to deliver Microsoft s most productive environment for e-mail-based collaboration Extends the reach of e-mail-based collaboration services to wherever information workers need them Helps IT efficiently and cost-effectively manage the enterprise e-mail environment Delivers the security technologies and reliability customers demand

Secure IM and Presence Enterprise-grade, scalable and secure IM solution Integration with desktop and LOB applications Extensible platform built on industry standards Federation support and AOL, Yahoo!, MSN connectivity

Online Web Conferencing Solution Work together with colleagues, customers and partners without having to be in the same place Collaborate with groups of two or even thousands without leaving your desk Conduct training at a fraction of the cost of travel Accelerate productivity throughout your organisation

While communication methods (such as voice or IM) can be used individually and separately, organizations should examine how bringing them together offers additional synergies and efficiencies. To accomplish this, companies should review how they use communications internally in workgroups, and then undertake pilots and trials that can lead to improved processes. Magic Quadrant for Unified Communications, 2006 2 June 2006 Gartner Note No: G00139822

Integrated voicemail is critical. It makes our employees as efficient working at home as at the office. Mark Summerson, BT, Microsoft Solutions Consultant

Public IM Connectivity Chat CRM / Call Center Integrated Conferencing Telephony / PBX Hygiene Forefront Workflow Mobile Access elearning Multi-Party Voice / Video Manufacturing IM & Records Management Hardware Load Balancing Alerts Session Border Control Financial Services

Speak to [partner name] A good technology partner will help you to: Extend the out-of-the-box Microsoft solution to meet your needs Reduce your risk Reduce your IT costs Implement faster Realise the value from your software investment

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