bill xplind Hr s hndy guid t yur Utility Wrhus bill E Mmbrship numbr: 0040746 Dt: 12-01-2014 E949729316 Mmbrship numbr: Cntcting1234567 us: Mmbr12-06-2014 srvics: 0800 781 7777 Dt: G123456789 Tchnicl supprt: 020 8955 5555 Mving hm: 0800 781 4100 Supply dtils Prprty ddrss W1 3TT 67 Cdr Plc rfrnc numbr G1234567 Supply numbr 0123456789 G4A12345678912 Mtr sril numbr Triff: Dubl Gld Supply dtils Prprty ddrss W1 3TT 67 Cdr Plc Mmbr srvics: 0844 815 7777 80576 rfrnc numbr Mtr rding: 01-05-2014 G1234567 Tchnicl supprt: 0844 815 0000 Mtr rding: 31-05-2014 80628 Mtr pint numbr 0123456789 Mving hm: 0844 815 0900 Units 52 Mtr sril numbr G4A12345678912Dt Dt Dscriptin Amunt CshBck Dscriptin usd 52 Triff: DublKilwtt-hurs Gld 05-05 Bs.cm Pnc pr kilwtt-hur 14.708 Crd hldr: A Smith rding: 01-05-2014 By Mtr rding:mtr 01-05-2014 656715-05 80628 Crd ccunt: 12345678 Mtr rding: 01-05-2014 80806 15-05 By Mtr rding: 31-05-2014 6776 01-05 Mnthly F 0.00-1.00 Units 178 Units usd 209 By Tim Dilld15-05 Durtin Cst Kilwtt-hurs usd 178 Lcl 1.54 01-05 35.70 Tp-Up 800.00 Clrific vlu 39.2 1 Pnc pr kilwtt-hur 12.970 Ntinl 2.25 Kilwtt-hurs usd 232715-05 By 06-05 35.70 Sinsburys - Smpl Strt 175.54 5.27 Ttl cst f lctricity usd (xcluding VAT) 30.74 Itmisd4.171 clls fr 07123456789 pr kilwtt-hur RfrncPnc 1234567890 Glbl 0.62 Stnding chrg frm 01-05-2014 t 31-05-2014 Vlu 600 Py Mnthly 4.31 Ttl cst f gs usd (xcluding VAT) 96.16 Ttl yu hv rnd 06-05 Cf Rug - Smpl Strt 103.50 5.18 01234567891 - Hm Phn Brdbnd chrg frm 01-05-2014 t 31-05-2014 5.27 RfrncStnding 123456789 & 13-05-2014 Kping trck 0.00 f yur budgt pln 08:11:19 +Sms0123456789 Ntinl 07-05 & Spncr - Smpl Strt 25.26 1.26 Rsidntil Lin RntlMrks frm 01-05-2014 t 31-05-2014 12.42 08:11:26 +Sms0123456789 Crdit blnc frm lst mnth 25.67 1 Mbil 0.00 Kping trck f yur budgt pln Stndrd Brdbnd frm 01-05-2014 t 31-05-2014 5.82 08:11:33 +Sms0123456789 Cst f lctricity yu hv usd this mnth 5.46 08:11:41 6.48 35.05 09-05 Mmbrship Cf Rug - Smpl Strt 109.20 Txts Dbit blnc lst mnth 0.00 frm 1234567 +Sms0123456789 Cllr Disply frm 01-05-2014 tnumbr: 31-05-2014 1.25 budgt plnmnth pymnt this mnth 34.00 08:11:49 +Sms0123456789 Dt (GPRS) 0.08 Cst f gs yu hv usd this 101.43 Dt: 12-06-2014 14-05 Zizzi - Smpl Strt 21.05 1.05 08:11:55 +Sms0123456789 Crdit blnc this bill is pid 24.62 Rfrnc 012345678 Intrntinl txts 1.20 Rfrnc numbr: S123456789 budgt pln pymnt thisftr mnth 52.00 Hm Phn TtlStrt 15-05& Brdbnd Sinsburys Smpl 105.64 3.17 rvisd budgt pln pymnt will b 32.00 Dbit blnc ftr this bill is pid 55.91 19:27:52 +Dt 0.001mb 0.04 07123456789Nt - Vlu 600 Py Mnthly Rfrnc 1234567890 23.90 20-05 Sinsburys - Smpl Strt 130.85 3.93 29-05-2014 Lin Rntl frm VAT 01-05-2014 t 30-05-2014 8.33 4.78 10:37:55 +Dt 0.001mb 0.04 Mmbr Srvics: 0800 781 7777 budgt pln budgt pymnt pln pymnt Ttl 28.68 21-05 Tchnicl Tp-Up Supprt: 020 8955 5555 200.00 Ttl cll cst: 1.20 Nt budgt pln 52.00 182 34.00 Nt budgt pln 1 Ttl clls/txts: Mbil Ttl Mving hm: 0800 781 4100 Avrg cll cst: 0.01 67 Cdr Plc VAT @ nrgy rt 2.60 clls/txts: 21-05 Sinsburys - Smpl Strt 108.43 3.25 Ttl nn-itmisd VAT @ nrgy rt 1.70 Nt 9.61 0.00 W1 3TT Nn-itmisd clls/txts: 176 Ttl Ttl 35.70 VAT 1.93 rnd 33.38 22-05 Yu v Sinsburys - Smpl Strt this 10.57 0.32 Ttl 11.54 mnth n yur shpping using Itmisd clls fr 01234567891 24-05 yur Cf CshBck Rug - Smpl Strt 25.55 1.28 crd. Kp IF YOU HAVE A POWER CUT using t sv vn mr! 03-05-2014 28-05 Tp-Up 150.00 Mrs C Jmisn-Hrvy 6 Mrthrn Crscnt Nwcstl Stffrdshir ST5 8HT 67 Cdr Plc W1 3TT CshBck Crd Clubhus Shpping CshBc Bill fr Jnury Mmbrship numbr: 0040746 Dt: Ttl 12-01-2014 T949729316 ur Bill fr Jun Ttl Mmbr srvics: 0800 781 7777 Tchnicl supprt: 020 8955 5555 Mving hm: 0800 781 4100 l fr Jnury 11.54 31.42 Mbil phn 2.00 1 Nn-Enrgy Srvics Pls cntct yur lctricity distributin cmpny n 0800 32815:30:30 1111. 01234567891 This numbr is ls in th frnt f Th Phn Bk. 1:55 15:33:42 01234567891 Custmr Liisn Tm, Hrld Wy, Pgsus Businss Prk, Cstl Dningtn, DE74 2TU. 5:03 0.33 11:05:54 01234567891 0:49 11:11:19 01234567891 0:40 12:49:28 01234567891 0:40 11-05-2014 12:18:09 01234567891 3:47 0.26 12-05-2014 23:23:19 01234567891 18:39 0.21 17:55:01 01234567891 38:21 1.43 18:54:00 01234567891 1:21 18-05-2014 10:21:34 01234567891 1:32 20-05-2014 18:12:57 01234567891 12:52 0.56 22-05-2014 19:23:23 01234567891 0:27 0.13 29-05 06-05-2014 lctricity distributin cmpny is 66.09 Cntrl Ntwrks Wst plc. Sinsburys - Smpl Strt 1.98 31-05 Sinsburys - Smpl Strt Summry fr Jun 2014-9.18 35.78 Cll Itmistin 31-05 Sinsburys - Smpl Strt 5.36 Ttl yu hv rnd Ttl munt du 35.70 95.66 Th ttl munt du will b cllctd by Dirct Dbit n r ftr 30 Jun 2014 44.34 30.13 1.33 10-05-2014 0.90 33.38 Tim Dilld 19:26:44 01234567891 23-05-2014 20:29:17 01234567891 25-05-2014 13:12:06 01234567891 Ttl cll cst: 4.41 Ttl clls/txts: 22 Ttl durtin: 2:02:10 Avrg cll cst: Ttl nn-itmisd clls Nn-itmisd clls/txt
Frnt pg summry mnthly bill cnsists f frnt pg summry, fllwd by dtild brkdwn fr ch f yur Utility Wrhus srvics:, nd Nn-Enrgy Srvics (which includ Hm Phn, Brdbnd, Mbil nd CshBck crd). Hw ftn will I rciv bill? Yu will rciv bill vry mnth. Whn will my Dirct Dbit b tkn? Typiclly pymnts r tkn n th lst wrking dy f th mnth. Yu ll find th pymnt cllctin dt undrnth th mnthly blnc n th frnt pg f yur bill. Cn I chng my Dirct Dbit pymnt dt? It is pssibl t chng yur mnthly pymnt dt t th 1st dy f th fllwing mnth, frm yur scnd bill nwrds. T d s, pls cll ur Mmbr Srvics tm. 67 Cdr Plc W1 3TT Summry fr Jun 2014 Mmbrship numbr: 1234567 Dt: 12-06-2014 Rfrnc numbr: S123456789 Mmbr Srvics: 0800 781 7777 Tchnicl Supprt: 020 8955 5555 Mving hm: 0800 781 4100 Yu v rnd 33.38 this mnth n yur shpping using yur CshBck crd. Kp using t sv vn mr! Nn-Enrgy Srvics 5.36 35.70 Ttl munt du 95.66 Th ttl munt du will b cllctd by Dirct Dbit n r ftr 30 Jun 2014 Why rn t ll f my srvics shwing n my bill? It cn tk up t six wks fr srvics t switch vr t us. Onc th srvic is liv, it will strt ppring n yur mnthly bill. Wht is Bill Prtctr? Bill Prtctr prvids yu with 10,000 f ccidntl dth cvr nd up t six mnths pymnt f yur utility bills frm us - up t 150 pr mnth - if yu r unbl t wrk thrugh n fult f yur wn (g. ill hlth, ccidnt, rdundncy). Yu cn dd, rmv, r chng yur lvl f cvr t ur Clubhus. Yu cn mng ll spcts f yur ccunt, giv us mtr rding, ccss yur wbmil, rgnis CshBck crd tp-up, find th ltst spcil ffrs, nd sv mny n yur shpping, by visiting ur nlin Clubhus: www.utilitywrhus.c.uk/clubhus 2 3
Mbil Yu cn chng t diffrnt pric pln r dd dt bundl t ny tim by clling ur Mmbr Srvics tm n 0800 781 7777. Mrs C Jmisn-Hrvy 6 Mrthrn Crscnt Nwcstl Stffrdshir ST5 8HT I jind mid-mnth. Hw mny inclusiv minuts did I hv? Mmbrship numbr: 0040746 Dt: 12-01-2014 T949729316 Mmbr srvics: 0800 781 7777 Tchnicl supprt: 020 8955 5555 Mving hm: 0800 781 4100 minuts r supplid n pr rt bsis. S, Nn-Enrgy if yu sign up Bill hlfwy fr Jnury thrugh mnth, yu will nly gt hlf f yur llctin f minuts fr tht mnth. Mbil 11.54 31.42 Bill Prtctr 2.00 CshBck Crd - CshBck - 9.18 Ttl 35.78 Our ptinl Budgt Cntrl ptin hlps nsur yu dn t g vr yur mnthly llwnc f inclusiv minuts. T find ut mr, giv us cll n 0800 781 7777. Hw mny inclusiv minuts d I hv lft? Yu cn chck yur mbil usg - including minuts, txts nd dt usd - t ny tim, nlin t th Clubhus: www.utilitywrhus.c.uk/clubhus Mbil phn Ntinl 0.00 Mbil 0.00 Txts 0.00 Dt (GPRS) 0.08 Intrntinl txts 1.20 07123456789 - Vlu 600 Py Mnthly Lin Rntl frm 01-05-2014 t 30-05-2014 8.33 Mbil Ttl Nt 9.61 VAT 1.93 Ttl 11.54 Lcl 1.54 Ntinl 2.25 Glbl 0.62 01234567891 - Rsidntil Lin Rntl frm 01-05-2014 t 31-05-2014 12.42 Stndrd Brdbnd frm 01-05-2014 t 31-05-2014 5.82 Cllr Disply frm 01-05-2014 t 31-05-2014 1.25 Ttl Nt 23.90 VAT 4.78 Ttl 28.68 Cll Itmistin Tim Dilld Durtin Cst Itmisd clls fr 07123456789 Vlu 600 Py Mnthly 13-05-2014 08:11:19 +Sms0123456789 08:11:26 +Sms0123456789 08:11:33 +Sms0123456789 08:11:41 +Sms0123456789 08:11:49 +Sms0123456789 08:11:55 +Sms0123456789 19:27:52 +Dt 0.001mb 29-05-2014 10:37:55 +Dt 0.001mb - - - - - - 0.04 - - 0.04 Ttl cll cst: 1.20 Ttl clls/txts: 182 Avrg cll cst: 0.01 Ttl nn-itmisd clls/txts: 0.00 Nn-itmisd clls/txts: 176 Itmisd clls fr 01234567891 03-05-2014 15:30:30 01234567891 06-05-2014 15:33:42 01234567891 10-05-2014 11:05:54 01234567891 11:11:19 01234567891 12:49:28 01234567891 11-05-2014 12:18:09 01234567891 0:40 0:40 1:55 5:03 0:49 0.33 3:47 0.26 Lcl 1.54 Ntinl 2.25 Glbl 0.62 01234567891 - Rsidntil Lin Rntl frm 01-05-2014 t 31-05-2014 12.42 Stndrd Brdbnd frm 01-05-2014 t 31-05-2014 5.82 Cllr Disply frm 01-05-2014 t 31-05-2014 1.25 Ttl Nt 23.90 VAT 4.78 Ttl 28.68 Tim Dilld Durtin Cst 19:26:44 01234567891 23-05-2014 20:29:17 01234567891 25-05-2014 13:12:06 01234567891 0:10 4:27 0.13 0.15 0:24 Ttl cll cst: 4.41 Ttl clls/txts: 22 Ttl durtin: 2:02:10 Avrg cll cst: Ttl nn-itmisd clls/txts: 0.00 Nn-itmisd clls/txts: 7 Whn r Pk rts? Pk rts pply frm 7m until 7pm Mndy t Fridy fr clls t UK lcl/ ntinl Cll Itmistin numbrs (01, 02, 03, 0845 nd Tim Dilld Durtin Cst Tim Dilld Durtin Cst 0870), nd frm 7m until 7pm 19:26:44 01234567891 0:10 0.13 Mndy Itmisd clls fr 07123456789 23-05-2014 t Sundy fr clls t UK mbils. Vlu 600 Py Mnthly 13-05-2014 08:11:19 +Sms0123456789-08:11:26 +Sms0123456789-08:11:33 +Sms0123456789-08:11:41 +Sms0123456789 - Ttl nn-itmisd clls/txts: 0.00 Nn-itmisd clls/txts: 7 With ur Hm Phn srvic yu gt unlimitd fr vning nd wknd clls t ny UK lndlin (01, 02, 03, 0845 nd 0870 numbrs), s wll s unlimitd clls - ll dy vry dy - t thr Club mmbrs n thir Hm Phn r Utility Wrhus Mbil. 08:11:49 +Sms0123456789-08:11:55 +Sms0123456789-19:27:52 +Dt 0.001mb - 0.04 29-05-2014 10:37:55 +Dt 0.001mb - 0.04 Ttl cll cst: 1.20 Ttl clls/txts: 182 Avrg cll cst: 0.01 Ttl nn-itmisd clls/txts: 0.00 Nn-itmisd clls/txts: 176 Itmisd clls fr 01234567891 03-05-2014 15:30:30 01234567891 1:55 06-05-2014 15:33:42 01234567891 5:03 0.33 10-05-2014 11:05:54 01234567891 0:49 11:11:19 01234567891 0:40 12:49:28 01234567891 0:40 11-05-2014 12:18:09 01234567891 3:47 0.26 25-05-2014 13:12:06 01234567891 0:24 Ttl cll cst: 4.41 Ttl clls/txts: 22 Ttl durtin: 2:02:10 Avrg cll cst: Why 12-05-2014 ds my Hm Phn srvic 23:23:19 01234567891 18:39 0.21 ppr twic n my bill? 17:55:01 01234567891 38:21 1.43 18:54:00 01234567891 1:21 18-05-2014 This cn hppn whn yur Hm 10:21:34 01234567891 1:32 20-05-2014 Phn srvic trnsfrs t us bfr yur 18:12:57 01234567891 12:52 0.56 22-05-2014 Brdbnd. 19:23:23 01234567891 0:27 Dn t 0.13 wrry, yu wn t b chrgd twic. On chrg cvrs th tim whn w supplid yu nly with Hm Phn srvic, nd th thr chrg cvrs th tim whn w supplid bth Hm Phn nd Brdbnd. 12-05-2014 23:23:19 01234567891 18:39 0.21 Ech mbil numbr n yur ccunt is shwn sprtly, with fully itmisd brkdwn f clls. And yu cn sily idntify wh ch numbr blngs t by giving ch n nm t ur nlin Clubhus. 17:55:01 01234567891 18:54:00 01234567891 18-05-2014 10:21:34 01234567891 20-05-2014 18:12:57 01234567891 22-05-2014 19:23:23 01234567891 12:52 38:21 1:21 1:32 1.43 0.56 0:27 0.13 Ar thr ny cnnctin chrgs fr Hm Phn clls? Chrgbl clls r subjct t st-up f f 14.8p pr cll. 4 5
CshBck crd CshBck Crd Yu cn sv vn mr mny by using ur Crd hldr: A Smith xclusiv CshBck crd nd Onlin Crd ccunt: Shpping 12345678 srvic. Visit ur wbsit t find ut mr. 1 Why hsn t sm f my CshBck shwn up n my bill? Rfrnc 012345678 It cn tk btwn n nd six wks fr ur prtnrs t vlidt yur rdr nd th CshBck t shw n yur ccunt. Onlin Shpping 1cn tk up t 90 dys. Yu ll find yur mnthly CshBck itmisd within th Nn-Enrgy Srvics sctin f yur bill. Why r thr tw sctins fr CshBck n my bill? W ffr tw wys t rn CshBck; by using ur CshBck crd, r by using ur nlin shpping srvic. Trnsctins fr ch will b displyd sprtly n yur bill. Yu cn tp-up yur CshBck crd, r chck yur blnc, t ny tim by clling 0800 781 7777 r visiting th nlin Clubhus: www.utilitywrhus.c.uk/clubhus Dt Dscriptin Amunt CshBck 01-05 Mnthly F 0.00-1.00 01-05 Tp-Up 800.00 1 06-05 Sinsburys - Smpl Strt 175.54 5.27 06-05 Cf Rug - Smpl Strt 103.50 5.18 07-05 Mrks & Spncr - Smpl Strt 25.26 1.26 09-05 Cf Rug - Smpl Strt 109.20 5.46 14-05 Zizzi - Smpl Strt 21.05 1.05 15-05 Sinsburys - Smpl Strt 105.64 3.17 20-05 Sinsburys - Smpl Strt 130.85 3.93 21-05 Tp-Up 200.00 21-05 Sinsburys - Smpl Strt 108.43 3.25 22-05 Sinsburys - Smpl Strt 10.57 0.32 24-05 Cf Rug - Smpl Strt 25.55 1.28 28-05 Tp-Up 150.00 1 29-05 Sinsburys - Smpl Strt 66.09 1.98 CshBck Crd 31-05 Sinsburys - Smpl Strt 44.34 1.33 31-05 Sinsburys - Smpl Strt 30.13 0.90 Ttl yu hv rnd 33.38 Clubhus Shpping CshBck Dt Dscriptin Amunt CshBck Dt Dscriptin Amunt CshBck 05-05 Bs.cm 20.99 0.15 15-05 By 7.99 0.40 15-05 By 7.35 0.37 15-05 By 4.90 0.25 15-05 By 6.25 0.31 Ttl yu hv rnd 1.48 Crd hldr: A Smith Crd ccunt: 12345678 01-05 Mnthly F 0.00-1.00 01-05 Tp-Up 800.00 1 06-05 Sinsburys - Smpl Strt 175.54 5.27 06-05 Cf Rug - Smpl Strt 103.50 5.18 07-05 Mrks & Spncr - Smpl Strt 25.26 1.26 1 09-05 Cf Rug - Smpl Strt 109.20 5.46 14-05 Zizzi - Smpl Strt 21.05 1.05 Rfrnc 012345678 15-05 Sinsburys - Smpl Strt 105.64 3.17 20-05 Sinsburys - Smpl Strt 130.85 3.93 21-05 Tp-Up 200.00 1 21-05 Sinsburys - Smpl Strt 108.43 3.25 22-05 Sinsburys - Smpl Strt 10.57 0.32 24-05 Cf Rug - Smpl Strt 25.55 1.28 28-05 Tp-Up 150.00 1 29-05 Sinsburys - Smpl Strt 66.09 1.98 31-05 Sinsburys - Smpl Strt 44.34 1.33 31-05 Sinsburys - Smpl Strt 30.13 0.90 Ttl yu hv rnd 33.38 Clubhus Shpping CshBck Dt Dscriptin 05-05 Bs.cm 15-05 By 15-05 By 7.35 15-05 By 4.90 0.25 15-05 By 6.25 0.31 Amunt CshBck 0.15 20.99 0.40 7.99 0.37 Ttl yu hv rnd 1.48 I purchsd n Onlin Shpping itm vi th Clubhus but th prcntg prmisd s CshBck n yur wbsit diffrs frm th munt I hv rcivd n my invic. Why is this? Fr Onlin Shpping trnsctins, th prcntg tht yu r crditd s CshBck will b clcultd bsd n th x-vat purchs pric munt. Yu cn rdr n dditinl CshBck crd fr yurslf, r dd n xtr crd fr fmily mmbr, by clling ur Mmbr Srvics tm. Hw much ds th Cshbck crd cst? Thr is n initil f f 10 fr ch nw crd which yu gt bck whn yu ctivt yur crd within tw wks f rciving it. Yu ll ls py 1 mnthly f nd 35p fr ch tp-up using dbit crd, but ths smll chrgs shuld b mssivly utwighd by th svings yu mk vry mnth. Hw d I gt 3% CshBck n my ful t Sinsbury s? Simply spnd 50 in singl trnsctin, ithr t till instr r nlin, within th prvius 14 dys. Yu must ls us th sm CshBck crd, r tw crds with th sm crd ccunt numbr, fr bth trnsctins. 6 7
Enrgy Mmbrship numbr: 1234567 Dt: 12-06-2014 G123456789 Mmbr Srvics: 0800 781 7777 Tchnicl Supprt: 020 8955 5555 Mving hm: 0800 781 4100 Hw hv yu clcultd my nrgy usg? W us mtr rdings t clcult hw much nrgy yu v usd during th prvius mnth. This will hv bn prvidd by yu, rd by n f ur mtr rdrs, r stimtd by us. Yu my vn s cmbintin f ll thr. ttl nrgy usg is ddd t yur mnthly stnding chrg t giv yur ttl nrgy cst fr th mnth. Mr HA Cuchmn Dr Smith 29 67 Oliv CdrRd Plc W1 3TT NW2 6TY Th pning mtr rding w us t strt yur ccunt is grd btwn us nd yur prvius supplir. Bill fr Jun Ttl Culd yu py lss? Th mr rgulrly yu prvid us with mtr rding, th mr ccurt yur bill will b. At minimum, pls try t giv us mtr rding vry thr mnths; yu cn d s 24/7 by phn n 020 8955 5656 r nlin t: www.utilitywrhus.c.uk/clubhus Wht is Stnding Chrg? A Stnding Chrg is fixd munt tht is pplid t yur gs nd lctricity bill dily. It pys fr ur fixd csts, such s nbling supply f gs/ lctricity t yur hm thrugh distributin nd mtring srvics. 8 Why dsn t th mtr rding yu v usd mtch my pning mtr rding? prsnl prjctin 660.00 M mb rship This is bsd upn yur ctul cnsumptin fr yur pr yr Dt: numb r: triff nd currnt prics. Rfr 1234 567 nc n Our chpst similr triff Yu culd sv 12-06 u m br: Drr HA M -2014 CSmuitch E123 Nm: Dubl Gld - Dirct dbit 0.00 pr yr 27 hmn 4 9 Oli C 5678 6 ntc Cdv R 9 ti L n g us: cd Our chpst ltrntiv triff Yu culd sv Mm Lnndd n r P l N Wdbit Nm: Dubl Gld - Dirct 0.00 pr T yr br Srvic 2 n6tw Y 1 3TT chnic s: 0 l Su 800 pprt 781 Pls nt tht switching triffs my invlv chnging t mtrilly diffrntmving 7777 : 020 hm 8955 : trms nd cnditins; yu ll find mr infrmtin but yur triff vrlf. 5555 0800 781 Eligibility fr ur Dubl Gld triff mns tht yu must tk ur Hm Phn, 4100 Brdbnd nd Mbil srvics lngsid yur nrgy. If th svings bv r 0 yu r lrdy n ur chpst pplicbl triff, if this chngs w will lt yu knw. All prjctins nd svings bv r inclusiv f VAT. Rmmbr - it might b thinking but switching yur triff r supplir. Ewrth l Elct ctricit Tt l y ricity bill f r Ju n Culd yu py lss? p This is rsn 35.7 l triff bsd up prjcti 0 nd c n urrn n yur c 35.7 tul c t pric Our 0 s. nsum c Nm hpst ptin : D simil fr y ubl ur Gld r triff Our - Dir c 480 ct d Nm hpst.0 b : D it ltr pr y 0 ubl n r tiv Gld Pls - Dir triff ct d Y u trms nt tht bit c sw 0.0 uld sv Eligib nd cndit itching t 0 pr i il ri yr Brd ity fr ur ns; yu ll ffs my in Yu c find m vlv bnd Dub If th l G chn nd M r in 0.0 uld sv s g ld 0 pr this c vings b bil srv triff m frmtin ing t m y r h t ic All pr ngs w v r 0 s lng ns tht y but yu rilly diff r si u w y r Rm jctins ill lt yu u r lr d yur must tk triff vrl nt nd s nrgy. mbr dy knw ur H f. v. - it m n u m P ight b ings bv r ch hn w pst, rth th r inclu ppli inking siv cbl bu f VAT. t riff, if t swit ching yur triff r su ppli r. W d this t nsur thr is n crss-vr, s tht yu r nt dubl chrgd. This my diffr slightly t yur ctul mtr rding. If, hwvr, th diffrnc is lrg pls lt us knw. Why r yu chrging m whn thr is n nrgy us shwing n my bill? Th chrg n yur bill is fr th Stnding Chrg. Thr is smtims dly n gring th pning mtr rding with yur ld supplir, which is why w v nt chrgd yu fr ny units f nrgy usd yt. Usg will ppr n yur nxt bill. This sctin givs yu n stimtd cst f yur nrgy usg vr th nxt 12 mnths, nd lts yu knw whthr yu culd sv mny by switching t diffrnt triff. In this xmpl, th custmr is lrdy n Dubl Gld - ur bst vilbl triff. 9
Enrgy Mrs C Jmisn-Hrvy 6 Mrthrn Crscnt Nwcstl Stffrdshir ST5 8HT Mmbrship numbr: 1234567 Dt: 12-06-2014 G123456789 Wht is Budgt Pln? With Budgt Pln, w wrk ut th ttl cst f th nrgy w think yu will us vr yr, thn w divid it int 1267 qul Cdr Plcmnthly pymnts. This mns yu py th sm W1 3TT munt vry mnth, which hlps yu t mng yur hushld budgt. Tht s why mst custmrs chs this pymnt mthd. Usully, this mns yu py fr lss Bill fr nrgy Junthn yu ctully us in th wintr mnths, nd thn yu ctch up vr th summr. But it shuld ll blnc ut vr th curs f ch yr. Mmbr srvics: 0844 815 7777 Tchnicl supprt: 0844 815 0000 Mving hm: 0844 815 0900 Ttl Budgt Pln Pymnt Bill fr Jnury Supply dtils Prprty ddrss W1 3TT 67 Cdr Plc rfrnc numbr G1234567 Mtr pint numbr 0123456789 Mtr sril numbr G4A12345678912 Triff: Dubl Gld Mtr rding: 01-05-2014 6567 Mtr rding: 31-05-2014 6776 Units usd 209 Clrific vlu 39.2 Kilwtt-hurs usd 2327 Pnc pr kilwtt-hur 4.171 Ttl cst f gs usd (xcluding VAT) 96.16 Stnding chrg frm 01-05-2014 t 31-05-2014 5.27 E Mmbrship numbr: 0040746 Dt: 12-01-2014 E949729316 Mmbr srvics: 0800 781 7777 Tchnicl supprt: 020 8955 5555 Mving hm: 0800 781 4100 35.70 Ttl 35.70 Kping trck f yur budgt pln Dbit blnc frm lst mnth 6.48 Cst f gs yu hv usd this mnth 101.43 budgt pln pymnt this mnth 52.00 Dbit blnc ftr this bill is pid 55.91 Supply dtils Prprty ddrss W1 3TT 67 Cdr Plc rfrnc numbr G1234567 Supply numbr 0123456789 Mtr sril numbr G4A12345678912 Triff: Dubl Gld Mtr rding: 01-05-2014 80576 Mtr rding: 31-05-2014 80628 Units 52 budgt pln pymnt Nt budgt pln 52.00 VAT @ nrgy rt 2.60 Ttl Kilwtt-hurs usd 52 Pnc pr kilwtt-hur 14.708 Mtr rding: 01-05-2014 80628 Mtr rding: 01-05-2014 80806 Units 178 Kilwtt-hurs usd 178 Pnc pr kilwtt-hur 12.970 Ttl cst f lctricity usd (xcluding VAT) 30.74 Stnding chrg frm 01-05-2014 t 31-05-2014 4.31 Kping trck f yur budgt pln Crdit blnc frm lst mnth 25.67 Cst f lctricity yu hv usd this mnth 35.05 This infrmtin hlps yu cmpr yur currnt triff with thrs. Yu cn ls kp trck f yur nrgy cnsumptin nd s hw much nrgy yu r using this yr cmprd t th prvius yr. Abut yur triff Sm infrmtin but yur triff t hlp yu t cmpr it t thrs vilbl. Triff nm: Dubl Gld - Dirct Dbit Pymnt mthd: Dirct Dbit Triff nds n: Nt pplicbl Exit fs: Nt pplicbl usg in th lst 12 mnths () Cmprisn with this tim lst yr Cnsumptin My 2013: 2584 kwh Cnsumptin My 2014: 1946 kwh 19423 kwh Abut yur TCR Triff Cmprisn Rt (TCR) 4.15 pnc pr kwh This is th TCR fr yur Dubl Gld - Dirct Dbit triff. Yu cn us yur TCR nly s guid t cmpr th pric f yur gs. Fr mr infrmtin n yur triff nd th clcultin f yur TCR pls visit ur wbsit t www.uwdc.c.uk r cll ur Mmbr Srvics tm. Th TCR is nt n ctul pric fr yu nd is bsd n typicl usr f gs (13500 kwh yr). Th ctul cst will dpnd n hw much gs yu us. Enrgy Us budgt pln pymnt this mnth 34.00 Crdit blnc ftr this bill is pid 24.62 JAN Jn JUN DEC Dc rvisd budgt pln pymnt will b 32.00 W v md it sy fr yu t kp trck f yur Budgt Pln ginst yur ctul usg. It s imprtnt tht yu py ttntin t yur crdit r dbit blnc, s it culd indict whthr yu r pying t littl r t much ch mnth. W ll kp n y n this fr yu t. budgt pln pymnt Nt budgt pln 34.00 VAT @ nrgy rt 1.70 Ttl 35.70 IF YOU HAVE A POWER CUT Pls cntct yur lctricity distributin cmpny n 0800 328 1111. This numbr is ls in th frnt f Th Phn Bk. lctricity distributin cmpny is Cntrl Ntwrks Wst plc. Custmr Liisn Tm, Hrld Wy, Pgsus Businss Prk, Cstl Dningtn, DE74 2TU. Wht is Triff Cmprisn Rt (TCR)? This cn b usd t cmpr th cst f th triff yu r n ginst ltrntiv triffs frm us r thr supplirs. It s nt bsd n yur prsnl cnsumptin nd shuld b usd s guid nly. 10 11
Gtting in tuch Fr mr hlp nd supprt, nd nswrs t lts mr frquntly skd qustins, pls g t www.utilitywrhus.c.uk/fq If yu hv ny cncrns but yur bill, r if w cn hlp in ny thr wy, pls cntct us: Mng yur ccunt nlin: Rgistr fr MyAccunt t www.utilitywrhus.c.uk/clubhus Mmbr Srvics (fr ll gnrl quris): 0800 781 7777 Mndy t Fridy: 9m 5.30pm. Sturdy: 9m 4.30pm mmbrsrvics@utilitywrhus.c.uk Tchnicl Supprt: 020 8955 5555 Mndy t Fridy: 8m 8pm. Sturdy: 9m 4.30pm tchsupprt@utilitywrhus.c.uk Mtr rdings: 020 8955 5656 All dy, vry dy: utmtd phn systm simpl nd sy t us Or nlin: www.utilitywrhus.c.uk/clubhus Mving hm? Cll ur Hm Mvrs tm n: 0800 781 4100 My 2014 UWI1022