What s Cooking in ManageEngine - A Sneak Peek Gibu K Mathew Program Manager
About Me Program Manager, Application Performance Management Solutions Applications Manager Site24x7.com Gibu K. Mathew 10 Years at Zoho Corp Agent Teams and later on technical architect in building the monitoring platform
Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks
Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community
Aligning more with ITIL V3 CMDB Change Workflows Service Portfolio Mgmt Pink Verify Certification Relationships Import/Export Eg. Integrate an approval process Pipeline, Retired Reference
Help Desk Improvements Release / Project Management Telephony Integration Chat Integration Server Failover
Integration with Desktop Management Single Sign On Unified Agent
Integration with Windows Management
Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks
Virtualization Management
Improved Audit / Security Capabilities Video recording of desktop management performed by operator on end user PC Firewall Change Management NCCM Cisco EOL Reports Remote Agents for EventLogs and DB Server Audit via EventLog Analysis Network : ASAM
Network ASAM Event classification by heuristics - DOS, Network/Host Scan, Port Scan, Hybrid Scan Anomaly based on Source IP and Destination IP Security Snapshot - Problems & Time Lines Supports SFlow, IPFIX flow formats Advanced Security Analytics Module for Networks....
Capacity Planning & Forecasting Servers Network Applications Predictive analytics / Baselining
End User Experience Management Apdex Score Java/.NET/ Windows Native Adv. Web App (JS based).net / RoR/ Python/ PHP
Integrated IT Management SAN Monitoring Desktop Management Event correlation The beauty of things working together.
Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks
IT Process Automation Automate Actions on Server, Network Devices Push Desktop Configuration to specific User PCs
Cloud Management DevOps APIs for better automation Cloud Management Public/Private Clouds Cloud Apps : Cassandra, SaaS
Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks
Mobile Devices : iphone, ipad Mobile Web Client Native Applications Mobile Device Management (ipad)
Agenda ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks
ManageEngine On-Demand 2.0 Help Desk / ITIL Help Desk Network & Server Monitoring End User Experience from a Global Point of Presence
On-Demand : Additional Capabilities Active Directory Integration Import / Export from AD Social Layer Integration Features at par with On-Premise
On-Demand : Launching in the Future Password/ Document Vault Desktop Management AD Backup & Recovery (Azure)
Introduction ITSM Advanced Monitoring IT Automation Support for Mobile Devices On-Demand Community Benchmarks
Empowering the ManageEngine Community Collaborate with SMEs Around the World! Technician to Requester Count SLA violations % Avg. Incident Resolution Time MTTR / MTBF Across Industry Compare with Industry Benchmarks
Managed Service Providers Small MSPs : MSPCenter Lite AutoTask Integration for PSA IT Automation Large Service Providers ManageEngine IT360 for MSPs QuickBooks integration Billing Module MS Exchange Server Calendar and Contact Integration
Supported Vendors/Devices CISCO Juniper HP APC IBM Intel Microsoft Hitachi Alcatel Dell D-Link more Brocade McData EMC NetApp StorageTek Sun StorEdge more Amazon Oracle JBoss SAP Microsoft NetApp VMware Hyper-V IBM WebSphere Oracle Sun Oracle WebLogic Sybase Tomcat and more
Newer Vendors/Technologies to Support Rackspace Windows Azure ios Android Ruby On Rails Python Google Applications ipad Citrix Xen apdex.org Cassandra.. more open source Cloud Applications
People to Meet Today IT360 ServiceDesk Plus AD Solutions OpManager / Netflow Analyzer Applications Manager/ Site24x7.com / Desktop Central / EventLog / Firewall Analyzer
QUESTION & ANSWERS