ManageEngine Overview. Director, ITSM Products ManageEngine

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1 ManageEngine Overview Director, ITSM Products ManageEngine

2 About Me Director IT Service Management Products at ManageEngine Implemented ITIL Hands-on + Built A Product in ITIL Solved problems in real scenarios along with engineers and business managers Experience in handling customers around world 27 countries Author of the widely accepted ITIL Heroes Handbook

3 Agenda Before ManageEngine About ManageEngine s Mission Try Us

4 Big Four Era Name of the Game: Complication

5 Before ManageEngine Monstrously big granular sliced Integration problems regularly Granular but Solved a problem Big 4 Point Products

6 Typical Monster-ous ITIL Software Reporting Module Add-on Modules Platform

7 Complicated Does Not Mean Sophisticated

8 Unreasonably complicated Install SCOM s Cross Platform management pack Install the Novell SUSE Linux enterprise management pack For IBM AIX monitoring, Install QMX management framework Install the IBM AIX monitoring pack

9 Unreasonably Complicated Creating a scheduled maintenance request 19 page downs and lot of code snippets SELECT np.guid, CONVERT(VARCHAR(12), sm.[interval Date], 1) as 'Scheduled Service Date', CONVERT(VARCHAR(12), DATEADD(MONTH, -sm.[interval (In Months)], sm.[interval Date]), 1) as 'Last Service Date', np.[name] FROM inv_scheduled_maintenance sm JOIN vnetworkprinter np on sm._resourceguid = np.guid WHERE sm.[interval date] = CONVERT(VARCHAR(12), GETDATE(), 1) Source:-

10 The ManageEngine alternative Network Servers & Applications Desktop ServiceDesk Windows Infrastructure Event Log & Compliance Security Network Monitoring Server Monitoring Desktop Management Helpdesk Active Directory Windows Event Logs Vulnerability Analysis Netflow Analysis Application Perf Monitoring Asset Management ITIL Servicedesk SQL Server Syslog Management Patch Management Network Config Mgmt End User Experience Remote Control Software License Tracking Exchange Server Firewall Log Analyzer Password Management

11 Built For The New [Impatient] Heroes Impatient - Want Results Now Quick, Easy & Reliable ManageEngine Products are built for people who don t have time

12 Gadgets Makes A Hero Without The Right Tools With The Right Tools

13 3 Things That Matter

14 # 1 Powerfully Simple

15 No Assembly Required Packed with Products No Experts Required

16 Built To Solve Problems Roles Network Manager Products OpManager Applications Manager ME Applications Manager Helpdesk Manager ServiceDesk Plus

17 Run with Defaults Browser Default Language Configuration Templates in OPManager Default monitoring App monitoring in Applications Manager

18 Proven Platform Meets Cloud Built over a Scalable and Proven WebNMS platform that powers large scale deployments Packs that latest Web 2.0 technologies and is ready for cloud computing WebNMS

19 # 2 Community Driven Development

20 ManageEngine Roadmap & Alpha Users Post New Ideas Users Vote for Ideas they want Popular Ideas get into the products faster

21 # 3 Leverage New Technologies

22 Proven Platform Meets Cloud Built over a Scalable and Proven WebNMS platform that powers large scale deployments Packs that latest Web 2.0 technologies and is ready for cloud computing WebNMS

23 On-Premise and On-Demand Options

24 Site24x7.com Monitoring as a Service Web User Experience Management

25 # 3 Affordable for Everyone

26 Why Is IT Management Software Expensive >50% spend in marketing Field Sales Force Regional Manager & Team Expensive Consultants The Price You Pay Huge Marketing Team Print Ads Big Budgets Tradeshows Endorsements Freebies for branding Layered Sales Teams Sales Commissions Travel Expenses Consultants to install, configure and maintain

27 How Is ManageEngine so Affordable 17% spend in marketing No Field Sales, Only Tele Sales Product Experts The Price You Pay Online Ads 80-90% budgets spent in R&D Quotes and deals over and Phones Free assistance Over Webex and Phone

28 Three Takeaways 1. Big Four Model Vs ManageEngine 2. Learn about ITIL, in the right way 3. Be Paranoid about technology

29 Only the Paranoid Survive!

30 Leaders Become Laggards

31 Be Paranoid

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