Worldspan Go! Internet Connection Office Management Instructions Follow these instructions after the installation of Worldspan Go! These instructions will walk you through getting started to downloading Macros and ScriptPro Scripts. Important Note: Click OK if you receive an Active X warning or This page contains both secure and nonsecure items. Step 1 ~ Getting Started 1. LOGIN screen: Go to the go.wspan.com website. Type your LOGIN ID and PASSWORD (provided by the Office Manager). Page 1
2. Download Office Macros: Go to Tools on the Worldspan menu bar. Click on Get Office Macros. This screen shows the reply from Worldspan. Page 2
3. Establish connection to the ScriptPro server by accessing Get Standard ScriptPro scripts (this may take up to 12 minutes depending on connection): Go to Tools on the Worldspan menu bar, next click on Get Standard ScriptPro scripts. This screen shows the reply from Worldspan. Follow the prompts on this screen. Page 3
4. Download Personal Macros and My Links: Go to Tools on the Worldspan menu bar, next click on My Preferences. Click on Include Personal Macros, next click the Refresh Settings button. (Important Note: If Include Personal Macros is deselected, it shows Included Personal Macros. ) Page 4
Step 2 ~ Setting Up Preferences 1. Delete unwanted My Links: Go to My Links on the Worldspan menu bar. Click the red X button to delete My Links. Select one or more Links to delete, then click the OK button. Page 5
This screen allows you to add new Links and also Web sites: Go to Custom Links. To add, click the green plus (+) button from the My Links screen. Type the name of the new Custom Link. Choose the Customer Link from Select type of link. Click the Finished button. Page 6
2. Rearrange your Custom Links in the desired order by using the Previous and Next arrow buttons. 3. Assign Macro keystrokes, especially Macros resulting from numeric Ready Keys. Go to Tools on the Worldspan menu bar, next click on Macro Editor. Page 7
Click the Assign Keystrokes button. Click on Personal or Office and the desired Key; next choose the appropriate Macro. Page 8
Click the Open button. 4. Verify email address and make changes if necessary (the Office Manager performs this task). Go to Tools on the Worldspan menu bar, next click on My Preferences. Page 9
Make any necessary changes to your email address in this screen., 5. Go to the Res Windows tab: Choose your screen background, text colors, and text fonts. Change your settings. Click the Apply Settings button to save your changes. Page 10
6. Upload the following new Preferences: Custom Links, Personal Macro keystroke, Mappings, Password, and Screen Colors/Fonts to the server. Go to Tools on the Worldspan menu bar: Click on My Preferences. Click on Include Personal Macros. Click the Submit Settings button. Step 3 ~ Using Help 1. Go to HELP on the Worldspan menu bar for your Main Help Links. 2. Review each Link to familiarize your navigation in Go! Res. Page 11
3. Go to Index on the Worldspan menu bar for your Script Index. All of your Scripts are located in this Index. There are also five tabs of Scripts in the Scripts Index. The Office Scripts are located under the Custom tab. Step 4 ~ Using e-learning The training tool that Worldspan offers for agents to use to increase their Worldspan knowledge and productivity is e-learning. This training tool offers virtual (live) classes and self-paced tutorials. Here is a list of courses that are recommended for agents to help them with the Go! Res navigation and Worldspan functionality. Go! Res Training: Virtual Classes Go! Res Navigation Go! Res Macros & Scripts Self Paced Tutorials Go! Go! Browser Go! Macros Go! Mail Page 12
Worldspan Functionality: Self Paced Tutorials Go! Macros Availability Passenger Name Record Pricing Fares Queues Hotel Select Car Select Documentation Encode/Decode Cities & Airlines Page 13