Appendix A: Questionnaire On

Appendix A: Questionnaire On Role and Impact of Information Technology in Business Process Reengineering with Reference to Production and Manufacturing Industry In Mumbai (Data is being collected only for the PhD research purpose) PART- A (Organizational View) Name of the Organization: Address: City: Pin: Company Description: Phone: Type of Company: Total Turnover:. of Employees: Q1. Are you aware of business process reengineering? Q2. Which of the following best describe your organization s size? Small Medium Large Q3. Describe the best organizational and network structure of the organization? (Organizational Structure) Matrix Project Functional Mix (Network Structure) Centralized De-centralized Autonomous Distributed s

Q4. Which of the following best describe of your industry? S. Type of Industry Option S. Type of Industry Option a FMC e Heavy Industry b IT sector f Power Sector c Telecommunication g Agro Product Based d Pharmaceutical h others Q5. Which type of products the industry is manufacturing? Q6. Please indicate your organization s performance level for each of the following activities: S. Task 1 Manually up to date Business record 2 Computerized Record Keeping System 3 Skills Training 4 Process Improvement Program 5 Permission to Access Core Database 6 Automated Application Support 7 Decision Support System 8 Automatic Performance Evaluation 9 Problem Solving Process Never (0%) Occasionally (1-30%) Frequently (31-60%) Mostly (61-99%) Always 100% Q7. How would you characterize your organization s current interest in BPR? (Choose one): a) To be the world level competitors b) Want to updated existing business development process c) Exploring Opportunities d) Interest e) s Q8. What are your organization s plans to deploy BPR? a) Have already deployed

b) BPR Plan to deploy c) BPR in the next 12 months d) Have no plans to deploy BPR e) s Q9. How much money in your 2012 budget has been allocated for BPR project? a) Nil b) Less than $100,00 c) $100,000 - $500,000 d) More than $1 million e) Q10. Which of the following software tools was most important to your business process management efforts in 2011? (Choose one) a) Organizational modeling environment b) Graphics tool (Visio, PowerPoint) c) Process modeling tool c) Business rules tool d) Repository e) BPMS execution environment (Workflow, EAI) f) Simulation tool g) BAM/Real-Time Process Monitoring tool h) Performance metrics tool/system i) ne Q.11 What were the main reasons to select the particular process for BPR? Q12. Does the employees from all departments involved in BPR and who is the leader among them? Q13.Was any external consultant involved? a) b) If yes what was the level of involvement?

Q.14 What are the significant changes incorporated in the new process? Q.15 Please indicate the extent to which the BPR project required the following organizational changes within the areas impacted by the BPR projects Type of Change. of People Employed Competences New People Employed New Customer Focus Process New Organizational Shed value and beliefs Reporting Hierarchy New Type Organizational Structure Extend of Change Extensively 75% 50% 25% Very Little Q16. What steps were taken for the smooth implementation of the new process? Q.17What kind of training was provided to the employees on the new process? Q.18 What were the significant results achieved on implementation of new process? Q19. Does the employee support to implementation of BPR methodology? a) b) If yes what kinds of support? Q21. Does the business process reengineering need information technology support for organizational development?

. If yes, give description Q22. Does the organization have of its own manufacturing execution system? If yes, give the details of its services. Q23. Kindly give some information about the BPR Project? Name: Designation: Project s Name: Start-Completion Date: Business Process name:

Section A: Organization and Management PART-B (Technological View) Q24. How many number of IT person devoted to the following IT functions? Application Development and Maintenance Computer Operations Security Administration Help Desk/PC Support Network Administration Training Strategy and Planning s Q25. How many management level people are included in the IT function and what are their Positions: Q26. What is your annual IT budget for the current year in the following areas? Hardware Software external costs Internal IT salaries/benefits External consultants Q27. Does the organization utilize outside vendors for any of the following IT functions? If so, please indicate the vendor name: Data center management Programming Support Application System Support/Development Data Entry Network Management Remote Access Administration s Q28. What type of network operating system(s) is used? (Check all that apply)

vell Netware Version Windows NT 3.5x Banyan VINES Windows NT 4.0 Windows 2000 LAN Manager Q29. What type of desktop operating system(s) is used? (Check all that apply) DOS Windows 3.x Windows 9x WINDOWS NT Macintosh Linux XWINDOWS (UNIX emulation) s Q30. Does the employee have knowledge about the computer system? If yes, describe their knowledge level. Category/Performance Excellent Good Below Top Management Middle Level Staff members Technical Staff s Q31. Describe the qualification level of employees in the organization. Qualification/Level 0 20% 20 40% 40 60 % 60 80 % t Known Diploma -IT B.Tech/MCA/M.Sc(IT) M.Phill/M.Tech PhD s Section B: Application Environment Q32. Does the organization have a high-level flowchart of application systems and interfaces? If yes, please provide a brief description of significant application interfaces.

Q33. Describe the extent of in house report customization by IT person and/or end users. Q34. Describe any plans the organization has for converting application systems or establishing automated interfaces. Q35. Describe the ERP software performance level for organization services. Type/Performance Excellent Good Below Financial Accounting Management Accounting HR CRM Project Management Supply Chain Management Data Services s Q36. Describe the management information system (MIS) performance level for organizational services. Type/Performance Excellent Good Below ERP Supply Chain Management CRM Knowledge Management s Q37. Describe the process of keeping the internal data base of the organization. Section C: Internet Connectivity/Electronic Data Interchange (EDI)

Q38. Does the company have a connection to the Internet? a) b) Q39. If yes, how does the company access the internet? Internal network (e.g., AT&T, MCI, Sprint, Bell South, etc) Internet access provider / dial up via desktop (AOL, MindSpring, local ISP, etc.) Q40. Does the internal network have a firewall for internet security? If yes, please indicate the name of the firewall and its performance level. Firewall/Performance Excellent Good Network Level Circuit Level Application Level Multi Level Below Q41. What is the primary business purpose of internet access? Advertising E-mail Consumer / Business Partner Inquiries Only Business to Business Electronic Commerce (Transactions) Business to Consumer Electronic Commerce (Transactions) Research (i.e., Internal employee browsing) Application Systems Q42. Does the company use electronic data interchange (EDI) or electronic funds transfer (EFT)?

If yes, what EDI translation software is used? Sterling Software Premenous (Harbinger) Custom-developed software GenTran XML (Web-based) Q43. Describe the best performance of internet connection. Type/Performance Excellent Good Below Leased Line Telephone V-SAT Broadband Private Network Q44. Describe the best network topology and its performance level in your organization. Type/Performance Excellent Good Below Bus Ring Star Hybrid Section D: Information Security Q45. Does the organization uses cryptography concept for information security? If yes, describe the level of security.

Q46. Does the organization have information security management system? If yes, describe its performance level. IS/Performance Excellent Good Hardware Software Communication Below Q47. How many internal users can access key application systems? Q48. Does the organization uses of its own internet infrastructure? If yes, describe the level of performance. Network/Performance Excellent Good Below Internet Intranet Extranet Q.49. Does the organization uses antivirus to protect data and system from the viruses and worms? If yes, describe the level of performance

Antivirus/Performance Excellent Good Symantec Kasper sky rton MacAfee AVG Section E: Disaster Recovery and Business Continuity Planning Below Q50. Does the organization have a disaster recovery plan for the computer hardware and data storage of operational work? If yes, when was it last tested? Q51. Does the organization have business resumption plan in place for business operations? If yes, when was it last tested? Q52. Does the organization have automated safety system? If yes, describe its performance level. Safety Below Excellent Good System/Performance rmative Substantive Perceived Security Embedded Section F: System Development and Change Control Methodologies Q53. Does the organization have a change control methodology?

If yes, describe the level of performance. Q54. Does the IT department do any significant programming of the systems? If yes, describe the level of programming. Q55. Does the organization have a separate network infrastructure? If yes, what network infrastructure is used? LAN MAN WAN Q56. Does the organization have a separate development department, quality assurance, and production environment? If yes, describe its performance level. Development/Performance Excellent Good Quality Production Analysis Maintenances Below

Section G: Computer Operations Q57. Describe the best operational performance of the database. Database/Performance Excellent Good Oracle MS-Access SYBASE SQL-5000/8000 Below Q58. Describe the transaction processing and its performance volume (e.g.; on-line, offline, batch, etc.). Transaction/Performance Excellent Good Online Offline Batch Concurrent Below Q59. Does the organization have operations personnel staffed 24 hours a day, 7 days a week? Q60. Does the IT organization perform performance monitoring as well as short and long term project planning for the system and network infrastructure components? 61. Describe the best machine and its performance level in the organization. Machine/Performance Excellent Good Pentium Below

Celeron Cyrix AMD ATM Q62. Describe the high performance computing environment and its significant role in the organization. Type Excellent Good Below DSS EIS Expert System AI Imaging Technology Name of Authorized Person Designation Date: Signature

Appendix B: Abbreviations BPR BPD SME KPI ABC IT BPM ERP ISP OBAA DBAA BPMN BPEL IEF IDSS OSS TPS MIS ERP MSS DSS EIS OAS SLA Business Process Reengineering Business Process Discovery Small Medium Enterprise Key Performance Index Activity Based Casting Information Technology Business Process Management Enterprises Resource Planning System Information Strategic Planning Outline Business Area Analysis Detailed Business Area Analysis Business Process Modeling tation Business Process Execution Language Information Engineering Facility Intelligent Decision Support System Operation Support System Transaction Processing System Management Information System Enterprises Resource Planning System Management Support System Decision Support System Executive Support System Office Automation System Service Level Agreement

IDC ETL DW CRM DM TQM BPM International Data Corporation Extract Transform Load Data Warehouse Customer Relationship Management Data Mining Total Quality Management Business Process Management

Appendix C: Accepted Research in International and National Conference/ Workshops/ Seminars 1. The World Congress on Engineering and Computer Science 2010 (WCECS2010) Paper.: ICSCA_27 (International Conference on Soft Computing and Applications 2010) Paper Title: A Research Paper on Modern approach of Software Development Process. 2. Planetary Scientific Research Centre Conferences, Johannesburg (South Africa) v. 27-28, 2013 Paper id: 1113531 Titled: An Optimization Approach to Transformation of Data and Knowledge Processing System in Business Process Re-engineering 3. The IC4E 2011 is co-sponsored by International Economics Development Research Center (IEDRC). Paper ID: E00062 Paper Title: An Optimization Approach to Knowledge Processing System 4. Planetary Scientific Research Centre Conferences, Singapore April28-29, 2012 Paper id: 0412657 Titled as An Optimization Approach to Analysis of Obstacles and Current Issue of IT in Business Process Re-engineering 5. Planetary Scientific Research Centre Conferences, Dubai (UAE) Oct. 6-7, 2013 Paper id: 1013025, Titled: An Optimization Approach to IT System Development and Change Control Methodologies in Business Process Reengineering National & International Conferences /Workshop Attended 1. A National Seminar on Web Intelligent and presented a paper on dated 17th Feb 2007 in School of Management Studies(AICTE), Varanasi, Uttar Pradesh, INDIA.

2. A National Seminar on E-Commerce and presented a paper on 2nd March 2005 at J.P.G.College, Varanasi, Uttar Pradesh, INDIA. 3. A National Seminar on Political Mobilization of Women towards Panchiyati Raj in India organized by ICSR and presented a paper on 13th Feb 2004. 4. National Seminar on Democracy Youth and Media organized by Asian Media Information and Communication Centre of India, on 18th march 2006. 5. 10 days workshop on Web intelligence and data mining in VJTI, Mumbai on dated 14th December 2009 to 24th December 2011 6. 3 Days International seminar on Emerging Technology Trends in Higher Education at JHUNJHUNU, Rajasthan on dated 3rd vember 2011 to 5th vember 2011 7. National Seminar on Research Methodology at Dept. of Computer Science, University of Mumbai, MH, India on dated 14th vember 2009 8. 10 Days research course work on research methodology at JHUNUJHNU, Rajasthan, India on dated 2nd vember 2011 to 12th vember 2011 9. 3 rd International Conference GREEN INDIA: Vision -2020 on Renewable Energy Research Centre by JJT University. 10. 2 Days National Seminar on Emerging Trend: Innovation and Challenges in IT In association with management and MCA institute in Bharati Vidyapeeth, Kharghar, Navi Mumbai.