Web Redesign Project Manager (24 months Fixed Term Contract) Candidate Information Brief August 2015
Dear Candidate, Re: Web Redesign Project Manager (24 months Fixed Term Contract) Thank you for expressing an interest in the position of Web Redesign Project Manager (24 months Fixed Term Contract). members and stakeholders. As such it is vital that it is tailored and optimised to the needs of our 95, has had substantial development to produce new features, including recent production of a new personalised homepage for our members, integration with our CARE customer relationship management system for member applications, payments and other tasks. However the software platform (Drupal 6), structure and design have not fundamentally changed. The College is at an existing point in our digital development. A project to redesign the approximately 3,000 page site will deliver on a number of objectives including revising the information architecture and design, to better link up our digital estate, making the site mobile responsive, upgrading our software and functionality, and providing a better experience for our staff editors, encouraging great content and messaging for the site. This is an exciting role with the College and you will site, working within the current Information Systems and Web & Publications teams (reporting at different stages of the project to the relevant team) and engaging with a wide variety of stakeholders from within the College and our external audiences. We are now looking for an exceptional candidate who will take this strong progress to date further forward. The College will offer support and supervision, but we need someone who has the ability to innovate, to build strong alliances internally and externally and who can inspire and articulate innovative solutions to continue to improve the service we offer across the College. If you would like to discuss this position informally in the first instance, please do not hesitate to contact me on 020 7092 6065. ours sincerely, Olivia Davenport Head of Digital Communications
PROFILE OF OLIVIA DAVENPORT, HEAD OF DIGITAL COMMUNICATIONS Olivia joined the Royal College of Paediatrics and Child Health as Head of Digital Communications in December 2014. Olivia is a member of the Management Team for Business Development and is accountable to the Director of Business Development and is responsible for the the use of all digital communication technologies including mobile applications, email and SMS messages. Olivia is also responsible for developing and maintaining the digital communications strategy for the college, working across the organisation to ensure the optimal and consistent use of available technologies. Since joining the College in 2014 Olivia has instigated a number of improvements including: Initiating a major project to redesign and rebuild the College website Devised and delivered social media awareness training to staff Led the review of the web governance structure Overseen the final stages of delivery of a personalised dashboard for members Olivia is passionate about developing staff in role and beyond and leads by example in terms of her own continuous and professional development. She has comple Leadership Development Programme, and regularly undertakes programmes and courses specifically related to her specialist area. Olivia graduated from the Lancaster University with a BSc in Environmental Science and also has a MA in Marketing Communications from the University of Westminster. During her career she has worked for Imperial College London, Kings College London and the University of Westminster. She has held a variety of roles including: Head of Digital and Creative Media, Marketing and Communications Manager and other marketing roles.
JOB DESCRIPTION JOB TITLE: Web Redesign Project Manager (24 months fixed term) GRADE: 6 DIRECTORATE: RESPONSIBLE TO: RESPONSIBLE FOR: Business Development / Corporate Services Head of Digital Communications / Applications Programme Manager N/A JOB CONTEXT The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. Additionally, through a variety of activities, it influences the quality of medical practice for children in hospital and in the community. The College has over 16,500 members and fellows and employs over 150 staff. The office is situated close to Chancery Lane and Holborn underground stations. Staff are also located in serviced offices in Scotland, Wales and Northern Ireland. members and stakeholders. As such it is vital that it is tailored and optimised to the needs of has had substantial development to produce new features, including recent production of a new personalised homepage for our members, integration with our CARE customer relationship management system for member applications, payments and other tasks. However the software platform (Drupal 6), structure and design have not fundamentally changed. The College is at an exciting point in our digital development. A project to redesign the approximately 3,000 page site will deliver on a number of objectives including revising the information architecture and design, to better link up our digital estate, making the site mobile responsive, upgrading our software and functionality, and providing a better experience for our staff editors, encouraging great content and messaging for the site. The post- king within the current Information Systems and Web & Publications teams (reporting at different stages of the project to the relevant team) and engaging with a wide variety of stakeholders from within the College and our external audiences. The role will lead on the procurement stage and liaison with our chosen external supplier.
KE STAKEHOLDERS IS Team, Web & Publications Team, Web Redesign Project Board, College staff including ence representatives. External suppliers. KE RESPONSIBILITIES 1. Project management of the web redesign project through tender, research and design, build and rollout stages, including lessons learnt at each stage. 2. Budget, schedule and supplier management. 3. Effective relationship management with key stakeholders 4. Effective governance of the project through the Project Board and our College committee structure. 5. Resulting system is sustainable, and any new procedures and resources required are fully considered. SPECIFIC DUTIES 1. Project management Identifying and managing project deliverables and key milestone stages Managing each stage of the project to completion and implementation Establishing project work streams, involving staff from multiple teams. These should cover agency procurement, research stage, IA and wireframe production, design and responsive behaviour, build, CMS requirements and setup, communications, user testing (including end user testing throughout project), editor training and content production, CRM integration and other system integration, rollout. objectives, targets and responsibilities are clearly understood by all involved Identifying and managing risks associated with the project Resolution of problems and priorities, identifying creative solutions where there are conflicts of ideas, making recommendations for scope changes and exception reporting if project deviates from milestones Regular reporting of project progress to the Project Board and College leadership Ensuring professional and quality standards are maintained throughout the implementation of the project, working with the Quality Assurance team recruited for delivery 2. Budget, schedule and supplier management Ensuring project is completed within budget, on time and on specification Writing the initial ITT document, with input from colleagues Working with the Project Board to appoint suppliers Assessing and managing resource requirements and implications Working on detailed project requirements with suppliers Monitoring ongoing delivery from IT suppliers / contractors Applying rigorous cost controls at all levels of budget management Contract negotiation and management
3. Effective relationship management with key stakeholders Deliverables answer agreed objectives Ensuring appropriate processes for consultation, planning and feedback from all internal stakeholders are included in the plans Ensuring correct input from our external audiences, particularly our membership and steer from our College Officers Requirements are fully understood by users and suppliers Project is communicated to all stakeholders appropriately 4. Effective governance of the project Managing the Project Board, with all appropriate reporting and information capture Reporting to our Senior Management Team and other committees as required 5. Resulting system is sustainable Define the project legacy, ensuring lessons learned during the project are captured and fed into future plans Recommend and define future developments arising from the redesign 6. Line management There is no line management responsibility. TERMS AND CONDITIONS Full time (35 hours per week) The salary for this post is offered at circa 42,000pa with opportunity to progress to the next point on our grade 6 scale ( 44,505 plus inflationary increase) after one year. Annual leave allowance is 27 day rising by one day every two years to a maximum of 29 days. Additional days are given for College closure between Christmas and New ear. Employment Benefits: 35 hour week (office hours 9-5 Monday to Friday with one hour for lunch) Interest-free loan up to a maximum of 5,000 after the satisfactory completion of probation and subject to affordability Child care vouchers Employee Assistance Programme Eye care vouchers Employee Reward Scheme including Cycle2Work, Gymflex and HealthFlex Comprehensive learning and development programme The College is expanding and developing the involvement of children in its work. For some roles this may in future mean direct contact with young people. The College therefore may in the future require a Disclosure Barring Service check to be undertaken The role-holder will be required to travel both inside and outside of London, with overnight stays needed as appropriate. In addition, it may sometimes be necessary to work outside of the core College hours of 9am to 5pm.
PERSON SPECIFICATION General & Professional Education Essential Suitable qualification at graduate level and/or relevant professional experience. Experience Essential WHERE EVIDENCED APPLICATION INTERVIEW FORM TEST Excellent project management skills and experience evidenced by a recent and successful track record in a relevant project management role. Experience of budget management and of prioritising competing demands and giving attention to meeting deadlines. Experience in the commissioning of supplier services and managing successful delivery Experience of managing software developments from third party suppliers Experience of digital media best practice, including a user-centric approach to content, usability testing and accessibility Experience of working within a set of brand messages and identity guidelines Experience of using a Content Management System (CMS), with Drupal and CRM integration being an advantage Desirable Experience of working for a Page 1 of 9
membership organisation and/or within the health sector Skills & Knowledge Essential Strong working knowledge of content management systems Excellent communication skills, both oral and written. The ability to set out and discuss complex issues clearly for a wide audience and to give presentations as required in a fluent and persuasive manner to people at all levels. Strong problem solving skills demonstrating the ability to understand and discuss complex issues around child health promotion. Self-motivation and the ability to work both independently and as part of a team Strong experience and knowledge of computer applications, including Project, Word, Excel and PowerPoint Excellent interpersonal skills demonstrating an ability to motivate, influence and gain the support of others and to have effective collaborative working relationships Other Desirable Ability to work out of hours on occasion Candidates are reminded that the shortlisting process is based on the evidence 2 P a g e
provided on the application form of the skills demonstrated above. Further information on the completion of the application form can be found on the RCPCH website. Closing date: 5pm on Friday 27 th November 2015 Shortlisting date: Monday 30 th November Interview date: Tuesday 8 th December 2015 (there may be some flexibility, but you must indicate on your application if you will have any problem attending on this date) 3 P a g e