National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 ORGANISATION PROFILE
Prof Tan Chorh Chuan President National University of Singapore If our students do not see and experience safety & health best practices being implemented in the university, they will also most likely enter the workforce ignorant of safety & health issues. So, in NUS, our responsibility to maintain high safety standards is even greater.
NUS Safety & Health Organisation President & Deputy Presidents & Vice Presidents Institutional Safety & Health Committees Office of Safety, Health & Environment Deans & Directors Faculty, Admin Office or Research Center Safety & Health Committee Safety & Health Officers Heads of Departments Departmental Safety & Health Committee Safety & Health coordinators Principal Investigators & Laboratory Supervisors Laboratory Safety & Health Group Safety & Health Leads
National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 1 LEADERSHIP
Senior leaders evaluate and improve the effectiveness of their customerfocused leadership Receiving Feedback Organizational Climate Survey 360 o feedback 180 o feedback Text for Group Leaders Book Club Taking Action to Improve Leadership Mentoring Book Club Executive Coaching Group Coaching Role profiling exercise Senior Manager training with external leadership consultant
Enhanced Mission, Vision & Values
National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 2 PLANNING
OSHE Strategy Map Mission Vision Values Saving lives, preventing injuries, ensuring business continuity by transforming mindsets and facilitating in the development and implementation of best practices A Safe & Disaster Resilient University where Safety, Heath and Environmental Protection are Embraced as Core Values Nurturing Potential, All-for-one and one-for-all team work, Service Excellence, I own all I do, Transcendent (NASI+) Strategies Stakeholder Engagement System Approach 3Ts Adopt or adapt best practices Stakeholder To advance stakeholders interest Excellent Service To provide robust safety & Health Governance & Oversight Financial Manage to Budget Cost effective solutions Internal Processes Adopt Lean & Green Practices Facilitation Standardization of Internal processes Learning & Growth Right person for the right job Maximize the potential of individual staff To build a Community of Learning Knowledge Management
Top 10 WOW things about OSHE 1. Comprehensive safety & health manuals 2. Safety Promotion - ASHPA, STAR, Fire safety awards 3. Safety conferences NUS SHEC, SHRE 4. Laboratory SH mgt system certification scheme 5. Innovative Online IT systems HMMS, FSHL, iorc, iaudit 6. Dedicated, passionate & united staff living out NASI+ values 7. PDG sessions, Competency framework 8. International and local collaborations and networks 9. Innovations retractable belt, fire safety blanket/stretcher, chemical waste trolley 10. Institutional licences PFM, LPVB
National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 3 INFORMATION
MANAGEMENT OF INFORMATION AND KNOWLEDGE
Identify customer needs Use of Information Information Sharing & Dissemination Benefits: Reduce uncertainties Add & create value to existing management of information Continuous improvement Improving safety & reduce cost Acquisition & Collate information Analysis & Interpretation Organization & storage of information
IBC, ILSC, ISHP, ICSC, RMSC, SHDSC > An opportunity to understand needs of customers > Initiatives that seek to look at customers needs & OSHE processes
Acquisition & Collate Information Acquisition of data Collation of customer feedback data
Development of NUS Safety & Health (S&H) Training Programme Identifying customer training needs Survey Forms Collate Survey Data Summarized survey data Training Improvements Online Training Interactive trainings Analyze and interpret data Review comments in survey forms
Development of the PI Lab Safety Management System Audit Develop Application Package (2009) Use of Lab Safety Documentation System (LSDS) (2010) Internal OSHE auditors (2012) Use of iaudit and Pre and Post Audit meetings (2012) Development of the Lab SMS Standard (2007)
Development of NUS Safety & Health (S&H) Training Programme Number of Trainees 27483 Number of Training Courses 23 24 1875 4865 9216 13903 14723 18 2011 2012 2013 Year 2008 2009 2010 2011 2012 2013 Year
Development of Lab Design Review OSHE staff in Lab Design Review (2008) Room Data Sheet (2012) Environmental & Hazard Impact Assessment (2014) Sharing of Best Practices of Lab Design (2014)
Development of Project Risk Assessment Risk Assessment (Integrated EHS IT Tool) (long term goal) iorc (2012) OPRAS (2008) One stop platform for researcher to submit IACUC & OSHE forms Enhanced communication between compliance offices Real time dashboard Routing of application Email notification for actions required Allow co-pi to be listed in the application Allow editing the form after submission Capture training details, OH programme number & Lab certification automatically from the database No Hard copy submission required No hard copy approval required
Development of OSHE online Services AIRS iorc (2012) ORMI, OLAS, FISHL, GMAC (2012-2013) 2013-2014: OSHE embarked on a project to source for an integrated EHS IT tool to integrate these online application (2010) LSDS (2010) Lab Sign Generator (2009)
Development of Safety Promotion Programme ASHPA (Revamp in 2011) STAR (2012) SHE Conference (2013) ASHPA (revamp in 2013) - Introduce SHMS Standard SHIP (2009) SAFETY- MATION (2010) - Changes to naming convention of the award categories - Change to qualitative vs quantitative scoring system
NUS Fire Safety Excellence Award NUS Fire Safety Inspection (2007) Quantifiable Fire Inspection Checklist (2008) NUS Building Fire Safety Compliance Award (2008) Rebrand to Fire Safety Excellence Award (2010) Fire Safety Excellence Award criteria (to be reviewed in 2015) Fire Inspection checklist undergo yearly review as part of PDCA.
National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 4 PEOPLE
Key Highlights Rigorous selection process Training award for mid-career safety professionals Induction programme Competency Assessment Framework OSHE Social Committee Staff leading in Information Night for mid-career training award scheme
OSHE Training & Development Policy The aim of OSHE s training and development policy is: 1. Improving opportunities for staff to improve their competencies and job specific skills through proper identification of training needs and allocation of sufficient resources 2. Supporting staff s training and career development 3. Creating an exciting working environment by building strong and effective teams OSHE Staff T&D Policy
Staff Recognition Celebrating the success of our staff Staff Social Social Committee Activities
National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 5 CUSTOMERS
A. Customer Requirements Senior Management Institutional Biosafety Committee (IBC) / Institutional Laboratory Safety Committee (ILSC) / Institutional Construction Safety Committee (ICSC) / Crisis Prevention Information Exchange (CrisPIE) Audits /Advisory Stakeholders Consultation Fire Safety Training Industrial Monitoring Equipment Thermal Scanner Mass Temperature Screening Chemical Waste Trolley
B. Customer Relationship Monthly / Quarterly meetings New appointment holders - Deans, HODs Town hall meetings e.g. iorc launch, HMMS 10th Anniversary participation of Safety Chairpersons and Senior Management Office of Housing invited us to the opening of newly completed projects OSHE Customer Service Day on 27 Aug 2013 to identify customer s requirements and expectations Targets were discussed during the Customer Service Day!
C. Customer Satisfaction Process management Improvement of processes 1. Feedback 2. Surveys 3. Evaluation results Monitoring Evaluation Incorporate into strategic planning and implementation Group discussion to identify customer needs Discussion and brainstorming Propose and formulate plans Discussion and identify requirements/ issues Analyze possible ways to meet requirements or make improvements Dr Peck s Opening Speech Role play to identify customers needs
National University of Singapore Office of Safety, Health & Environment NUS Service Class 2014 Category 6 RESULTS
Number of Staff with Professional Qualification S/N Professional Certificate No. of Staff 1. OSHAS 18001 Lead Auditor 11 2. ISO 14001 Lead Auditor 1 3. Registered Safety Officer (MOM) 10 4. Registered Fire Safety Manager (SCDF) 12 5. Advanced Certificate in Training and Assessment 4 6. Lean-Six Sigma 1 7. Certified Health Physicist 1 8. Radiation Safety Officer 1 9. Laser Safety Officer 1 10. Certified Safety & Health Manager (USA) 1 11. Biosafety Coordinator 7 12. Noise Monitoring and control Officer 2 13. Environmental Control Officer 1 14. Business Continuity Certified Expert 2 15. Crisis Management Certified Expert 2
Staff number Number of PDG 18 16 14 12 10 8 6 4 2 0 Number of Professional Development Group (PDG) Training conducted 5 3 2 5 2012 2013 2014 Year 8 8 Elective Core Participation at NUS, national & international committees 35 30 31 31 25 20 15 10 5 12 17 0 2011 2012 2013 2014 Year
Recognition Complete Safety of Commendation Award for Environmental Health & Safety Programme by Campus Safety Health & Environmental Management Association (CSHEMA) in 2011 & 2012
International Collaboration
THANK YOU