Quality Assurance Model in Universities

Transcription

1 HRK German Rector s Conference Quality Assurance Model in Universities Assoc. Prof. Titi Savitri Prihatiningsih, MD, MA, M.Med.Ed, Ph.D AUNQA Quality Officer

2 Topics Why an Internal QA System? Trends in Higher Education Development What is an Internal QA System? What is an IQA Model/an IQA Framework Examples of IQA Model

3 The Future of Higher Education? 3

4 Globalization - Internationalisation GATT European Union- ASEAN Community 2015

5 The mushrooming of giant corporations? Branches throughout the world? The production of products and services are globalized? Rapid reduction of transportation and communications costs? Increasing global information (political, cultural, socio economic)?

6 Is Globalization an opportunity or a threat? 6

7 How to respond to Globalization and Competitiveness?

8 Higher Education Development Higher Education Development Higher Education Development Higher Education Development Higher Education Development

9 Rapid Advancement of Science and Technology

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14 creativity invent experiment think out of the box take chances break the rules make mistakes and have fun 14

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17 creative work in the economy developing countries 17

18 explaining the difference between poverty and wealth South Korea Real GDP per capita (2000 US$) Brazil Difference in output due to TFP growth or knowledge accumulation in Korea Difference in output due to growth in labor and capital in Korea K4D program

19 South Korea and Brazil ,1 46, ,4 44, ,2 6, ,6 17,7 60,7 tertiary secondary 9,1 4,3 primary , ,3 41,1 86,4 2,6 1, , ,6 79,5 91,

20 Innovation and Higher Education as Key Elements for Competitiveness and Growth

21 In the early twenty-first century, people will be able to study what they want, when they want, where they want, and in the language they prefer, electronically. Peter Knight, July 1994

22 where you want 22

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29 Innovation and higher educaion are becoming more important because of the increase in the rate of the creation and dissemination of new knowledge Innovation is becoming a more important element of competitiveness and growth as there is greater mobility of factors, products, services and knowledge. Countries behind the global frontier can dramatically increase their performance by improving their ability to innovate

30 Education is the fundamental enabler of the knowledge economy and a key to long term competitiveness and growth What is critical no longer basic or even secondary education, but higher education and the constant upgrading of skills This is a challenge for all countries of the world Universities becoming critical players in Knowledge Economy

31 Learning Outcomes Quality and Relevance Internal Quality Assurance System

32 What is an Internal Quality Assurance System?

33 Internal QA Framework Organizational Structure Procedural Framework

34 IQA Models in Universities

35 What is a Model? A schema, graphical, mathematical, physical, or verbal representation or simplified version of a concept, phenomenon, relationship, structure, system or an aspect of the real world. It only contain features of primary importance to the model s maker

36 Goal of a Model? To facilitate understanding by eliminating unnecessary components To aid in decision making by simulating what if scenario To explain, control and predict events

37 Baldrige Criteria Framework A Systems Perspective ORGANIZATIONAL PROFILE: Guided by Strategy and Action Plans Aligned with Organizational Challenges 2 Strategic Planning 5 Workforce Focus 1 Leadership 7 Results 3 Student, Stakeholder, and Market Focus 6 Process Management 4 Measurement, Analysis, and Knowledge Management

38 CONTINUOUS IMPROVEMENT OF QUALITY MANAGEMENT SYSTEM ISO 9000:2008 Customers: # Students # Research funding agencies # Researchers # Stakeholders # Parents # Public RESOURCES MANAGEMENT MANAGEMENT RESPONSIBILITY MEASUREMENT ANALYSIS REPAIR Customers Satisfaction PRODUCT REALISATION REQUIREMENTS INPUT Processes: Teaching Research Extension PRODUCT OUTPUT

39 Chairman Internal QA System at UGM QA Office University Level Internal QA IMS Corrective Action Requests External Internal QA Audit Pool of Int. Auditor Quality Improvement Vice Rector Teaching Learning Centre SIM Prodi UGM - Puskom QA Unit Audit Internal Faculty Level Corrective Action Requests Dean Improvement Pool of Int. Auditor Programmes

40 Quality Management in NUS Vision & Mission QAFU (Quality Assurance Framework for Universities) Quality Assurance Quality Assurance Quality Assurance Quality Assurance Teaching & Learning Research Enterprise Service

41 AUN-QA Models QA at Programme Level Stakeholders Satisfaction Expected Learning Outcomes Programme Specification Academic Staff Quality Programme Structure & Content Support Staff Quality Quality Assurance of Teaching & Learning Pass Rates Drop Out Rates Student Quality Graduation Time Teaching & Learning Strategy Staff Development Activities Student Advice & Support Employability Student Assessment Facilities & Infrastructure Stakeholders Feedback Research A c h i e v e m e n t s Quality Assurance and (Inter)national benchmarking AUN-QA Models 41 P12

42 What is an Internal QA System? Internal Quality Assurance is concerned with the checks and measures by which a university demonstrates that the operations for which it is responsible are working as planned and intended (including their fitness for the purpose specified) and that resources have been optimised and identified goals achieved.