New Ticket Types. User Guide for Travel Agencies

New Ticket Types User Guide for Travel Agencies

Table of Contents Concept... 2 Benefits in a nutshell... 3 Booking classes... 4 New ticket types and code-share flights... 5 What changes... 5 Plan and shop... 5 Prepare... 16 Depart... 17 Self-service check-in... 17 Check-in at the airport... 18 Security... 19 Lounge... 19 Boarding... 20 Arrive and Reflect... 20 Finnair Plus... 20 Whom to contact for help... 20 1 Fare Branding Travel Agencies

Concept Finnair makes its flight tickets easier to sell by introducing five new ticket types that differ in service elements and travel terms. Benefits of the new ticket types Easy to understand ticket types for our customers Simplified fare rules that are easier to compare and communicate to our customers Fare rules more harmonized across markets More options with fully combinable fares to meet different travel needs More value for money with new priority services in PRO ticket type All ticket types continue to include one checked bag and meal/snack/beverages on Finnair operated flights Note: The booking class examples below represent the fare structure from Europe. Basic: (booking classes R, Z, O, Q, N, S, V, L): The best bargain with all the basic services for a convenient journey. Value: (booking classes R, Z, O, Q, N, S, V, L, K, M, P, T): Flexibility for the leisure or commuter traveller flying in Economy Class. Pro: (booking classes Y, B, H): Business travellers priority services and fully flexible terms in Economy Class. Business Saver: (booking class I, long-haul) Ideal for leisure travellers wishing to be pampered and for business travellers. Business: (booking classes J, C, D + I intra Europe) The premium choice for Business Class service and full flexibility. In addition to the above five fare families there is one additional ticket type called Saver, which contains restricted starting-from fares in the lowest booking classes in fares from Asia and North America. 2 Fare Branding Travel Agencies

Benefits in a nutshell Short-haul concept * Where available: see in Depart > Security Long-haul concept from Europe * Flights between Finland and Japan: Advance seating (excluding exit seat) is free for everyone. ** Where available: see in Depart > Security **Subject to availability; on AY operated European flights with business class service 3 Fare Branding Travel Agencies

Long-haul concept from Asia and North America Booking classes and terms differ. One additional family called Saver exists, and contains restricted starting-from fares in the lowest booking classes. * Variations in different market areas ** Flights between Finland and Japan: Advance seating (excluding exit seat) is free for everyone. *** see in Depart > Security **** Subject to availability; on AY operated European flights with business class service Booking classes 4 Fare Branding Travel Agencies

New ticket types and code-share flights The new branded fares are generally valid also on code-share flights. Priority airport service elements included in the new PRO fares such as priority check-in, priority baggage, priority security, priority boarding as well as the complimentary upgrade on European connecting flights for PRO customers are only valid on flights that are both Finnair (AY) marketed and operated + on Flybe (BE) operated AY2000 flights. What changes Plan and shop Reservations Fare basis reflects the fare family: BU business SA business saver PR pro VA value BA basic SV Economy Saver (Asia/North America) Examples: VHVA2FI: booking class "V" + seasonality code "H" = high + fare family "VA" + RT fare indicator 2 + country code FI YPR0DE = booking class Y + fare family PR + OW fare indicator 0 + country code DE VLBA2FI = booking class "V" + seasonality code "L"= low + fare family "BA" + RT fare indicator "2" + country code "FI" In fare structures originating in Europe Basic and Value fares are filed using partly same booking classes. This makes up-sell easier as the price difference is small. Basic and Value are equal in terms of services offered, but differ by changes & refunds Asia Fare basis codes will be changed starting end of January 2013 to better reflect the new brand names. Effective date per market: 5 Fare Branding Travel Agencies

Singapore New fare basis codes in production Tue 29.1.2013 Old fare basis codes will expire Tue 12.2.2013 Thailand New fare basis codes in production Wed 6.2.2013 Old fare basis codes will expire Wed 20.2.2013 Vietnam New fare basis codes in production Wed 6.2.2013 Old fare basis codes will expire Wed 20.2.2013 Australia (excl. NZ, NC) New fare basis codes in production Wed 27.2.2013 Old fare basis codes will expire Wed 13.3.2013 Example Helsinki Riga Helsinki (note: test version): 31AUG12**31AUG12/AY HELRIX/NSP;EH/TPM 238/MPM 285 LN FARE BASIS OW EUR RT B PEN DATES/DAYS AP MIN MAXFR 19 NBA2FI 206.93 N NRF - - + - 3MAR 20 NVA2FI 216.93 N - - - + - - AR 22 SBA2FI 226.93 S NRF - - + - 3MAR 23 SVA2FI 236.93 S - - - + - - AR 24 VBA2FI 246.93 V NRF - - + - 3MAR 25 VVA2FI 256.93 V - - - + - - AR 27 LBA2FI 266.93 L NRF - - + - 3MAR 29 LVA2FI 276.93 L - - - + - - AR All new ticket types can be combined. Ticket type is shown in FQN: FQN1 ** RULES DISPLAY ** TAX MAY APPLY 01NOV12**01NOV12/AY HELOUL/NSP;EH/TPM 320/MPM 384 LN FARE BASIS OW EUR RT B PEN DATES/DAYS AP MIN MAXFR 01 RBA2FI 20 R NRF - - + 3+ 3MAR FCL: RBA2FI TRF: 528 RULE: BASC BK: R PTC: ADT-ADULT FTC: XEX-REGULAR EXCURSION RU.RULE APPLICATION Asia and North America Fare basis codes do not change at time of launch of new branded fares in Asia or US/Canada. Fare basis codes will be changed during spring 2013 to better reflect the new brand names. Amadeus tips In fare structures originating in Europe Basic and Value fares are filed using partly same booking classes. GDSs are designed to look for lowest available fare within booking class and therefore they will automatically offer Basic fares, not Value fares. 6 Fare Branding Travel Agencies

Tip 1: Select combinations with pricing by fare basis In pricing a limited number of combinations are offered. A-option can be used to select a required combination by fare basis, e.g. flexible fare inbound. This command creates an automatic pricing. FXP/A-FARE BASIS Examples: A. Select the whole pricing in the specified fare basis: FXP/A-RVA2DE B. Select segment 2 and segment 3 in different fare basis: FXP/A2-RBA2FI/A3-RVA2FI 01 TEST/MR LAST TKT DTE 05OCT12 - SEE ADV PURCHASE ------------------------------------------------------ AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG HEL OUL AY 375 R R 12FEB 0630 RBA2FI 12FEB12FEB 1P HEL AY 364 R R 20FEB 0905 RVA2FI 20FEB20FEB 1P EUR 25.00 12FEB13HEL AY OUL10.00AY HEL15.00EUR25.00 END EUR 20.00YR XT EUR 7.86DQ EUR 2.40XU EUR 5.88YF EUR 10.06QU EUR 16.14XT EUR 71.20 FORM OF PAYMENT FEES MAY APPLY C. Select segments 2,3 and segments 4,5 in different fare basis: FXP/S2-3,4-5/A2,3-RBA2FI/A4,5-RVA2FI Tip 2: Upsell Value fare Amadeus low fare search tools (All Fares, FXD) are by default offering lowest available fares. After cheapest fare has been booked, regular pricing FXP or Best Pricer FXA can be used for upsell of Value fare. 7 Fare Branding Travel Agencies

FXU 01 TEST/MR LAST TKT DTE 05OCT12 - SEE ADV PURCHASE ----------------------------------------------------------- AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG HEL OUL AY 375 R R 12FEB 0630 RBA2FI 12FEB12FEB 1P HEL AY 364 R R 20FEB 0905 RBA2FI 20FEB20FEB 1P EUR 20.00 12FEB13HEL AY OUL10.00AY HEL10.00EUR20.00 END EUR 20.00YR XT EUR 7.86DQ EUR 2.40XU EUR 5.43YF EUR 10.06QU EUR 15.69XT EUR 65.75 FORM OF PAYMENT FEES MAY APPLY TICKET STOCK RESTRICTION BG CXR: AY/AY > > FXA/R,U * FARE BASIS * DISC * PSGR * FARE<EUR> * MSG *T 01 RVA2FI * * P1 * 76.65 * *Y 02 RBA2FI * * P1 * 65.75 * *Y *1-2*NEGOTIATED FARES *1-2*TICKET STOCK RESTRICTION >FXT1 Tip 3: Targeting specific Branded fares Expanded pricing parameters can be used to target fares that match specific criteria: FXA (lowest applicable fare) - target Basic fares /R,*NPE target Value fares /R,*NR target PRO fares /R,*NR target Business fares (when business cabin selected) Long haul: in business cabin both Business can Business Saver may be offered Tip 4: Best Practice for Amadeus e-travel Management settings Amadeus Finland will provide separate instructions for local reseller: suggestions of features and how to use air rules to target specific AY new ticket types. Ancillary catalogue In Ancillary catalogue service elements included in BUSINESS, BUSINESS SAVER and PRO ticket types are filed with 0.00 EUR. Example: 008 P1 AY FRA*FRA E 0G6 ADT NBR EUR0.00 5. PRIORITY BOARDING - 6. 7. 009 P1 AY FRA*FRA E 0LF ADT NBR EUR0.00 8. PRIORITY BAGGAGE - 9. 10. 010 P1 AY FRA*FRA E 0LW ADT NBR EUR0.00 11. PRIORITY SECURITY - 8 Fare Branding Travel Agencies

Galileo tips In fare structures originating in Europe Basic and Value fares are filed using partly same booking classes. Basic Galileo pricing and Shopping commands are designed to look for lowest available fare within booking class and therefore they will automatically offer Basic fares, not Value fares. Tip 1: FQA (Fare Quote Alternative) - Price and Upsell value fares FQA will quote a maximum of four alternative (lowest) fares for the booked flights in booking class chosen. With this command you can easily compare and sell both Basic and Value fares. You can also use this command for upsell after using Galileo low fare search tools FS and FQBB. In case there is available both basic and value fare for the booking class FQA offers pure Basic and Value fares and also their combinations. Example: A. Both outbound and inbound flights in Europe are bookend in Q-class: >FQA PSGRS 1 ADT QUOTE BASIS CONSTR QUOTE STATUS FARE.EUR 1 QVA2DE R- GUARANTEED 279.83 FQA 2 Q+ R- GUARANTEED 269.83 FQA 3 Q+ R- GUARANTEED 269.83 FQA 4 QBA2DE R- GUARANTEED 259.83 FQA AT TIME OF TICKETING 1= Value Fare only 2= outbound Basic Fare + inbound Value Fare (only booking class is shown in FQA display) 3= outbound Value Fare + inbound Basic Fare (only booking class is shown in FQA display) 4= Basic Fare only Before selecting the combined pricing you can check the fare basis and pricing with FQL command: >FQL2 FQA FLIGHT DATE DEP ARR (DEP. CITY) FARE FLOWN MPM QUOTE 2 PSGR 2 1 AY 822 Q 26FEB3 11351510 FRA 2 AY 2821 Q 02MAR3 08100950 HEL R 2A QBA2DE **NUC 83.50 AY 3 FRA R 3A QVA2DE **NUC 96.16 AY TOTAL **NUC 179.66 3B TAX 3.93 DQ 7.88 FI 1.20 XU 6.38 DE 3C TAX 7.50 OY 24.94 RA 76.00 YR 3D*FARE*EUR 142.00 TOTAL EUR 269.83 To file the selected fare: type FF2 - to file alternative fare quote number 2. (Focalpoint and Smartpoint) or click the Basis of your choice from FQA (Smartpoint) B. Example of FQA display when there are 2 different booking classes selected: 9 Fare Branding Travel Agencies

>FQA PSGRS 1 ADT QUOTE BASIS CONSTR QUOTE STATUS FARE.EUR 1 QN R- GUARANTEED 375.83 FQA 2 QN R- GUARANTEED 365.83 FQA 3 QN R- GUARANTEED 365.83 FQA 4 QN R- GUARANTEED 355.83 FQA AT TIME OF TICKETING 1= Value Fare only (only booking classes are shown in FQA display) 2= outbound Basic Fare + inbound Value Fare (only booking classes are shown in FQA display) 3= outbound Value Fare + inbound Basic Fare (only booking classes are shown in FQA display) 4= Basic Fare only (only booking classes are shown in FQA display) Tip 2: Force combinations with pricing by fare basis In FQA pricing maximum of four combinations are offered. Pricing by fare basis can be used in case there would be more combinations and FQA do not offer the needed one. Examples: A. Same fare basis for all segments: FQ@QVA2FI B. Different fare basis for outbound and inbound segments: FQS1-2@QBA2FI.3-4@QVA2FI Tip 3: Targeting specific Branded fares Penalty/Restriction and traveling class options can be used in pricing and shopping commands to target fares that match specific criteria s: :NR target Pro fares ++-BUSNS target Business Saver fares if available for routing. Otherwise Business fares :NR++-BUSNS target Business fares Corporate Corporate fares are realigned with the new fare families. Y, B, H corporate fares are entitled to same priority services as published PRO fares. Note: when the new published fares are launched name change is not automatically permitted in all corporate fares; check Penalty-category. UMNR At the moment all fare notes include text Contact carrier for details. All fares from Q upwards (Q included, also Youth fares) can be used for unaccompanied children. No child discount. 10 Fare Branding Travel Agencies

Electronic ticket The fare family is not shown in the e-ticket, but the fare basis reflects it. Changes Automated Reissues Automated reissue tools support new ticket types. Note: BUSINESS/PRO and VALUE FARES (KMPT): Reissue is based on identical RBD (or alternative in Y class for business class fares) irrespective of value - if new fare is cheaper residual is refunded. Rerouting permitted. VALUE (except KMPT), BASIC and SAVER FARES: Previously many AY re-issue rules have been based on fare type, e.g. equal or higher fare type With branded fares this has now been changed and where re-issue is permitted to equal or higher fare, it is permitted to equal or higher base amount, i.e. system does not look for similar fares but an amount. Rerouting not permitted. Reissue functionality: Ticket Fares To be changed Automated reissue unused old fares the first flight coupon (+ possibly other coupons) 1) old rule s reissue and cancellation policy 2) fares used in reissue: new (branded) fares (if permitted in the old rule) unused or partly used old fares another coupon(s) than the first i.e. the first flight coupon remains as it is 1) old rule s reissue and cancellation policy 2) fares used in reissue : old fares unused new (branded) fares the first flight coupon (+ possibly other coupons) 1) new rules 2) new fares unused or partly used new (branded) fares another coupon(s) than the first i.e. the first flight coupon remains as it is 1) new rules 2) new fares Galileo tips for ticket changes Tip 1: Changes when only flights or dates are changed Changes when only date and/or flight are changed can be done using revalidation. Depending of the market if there is a change fee involved it will be collected by EMD-S, VMCO or via BSP link VMPD. See section Collection of change fee for more details. REVALIDATION Revalidation is done per segment. Only those segments must be revalidated that are changed. 11 Fare Branding Travel Agencies

Example: TKRETS2/TN1059900281382/C2 S2 = Segment number in booking file, 1259900281382 = Ticket number, C2= coupon number In case the date of traveling is changed and the original flight coupon s not valid before and after dates are locked to original travel date add the new travel date into revalidation command. Example: TKRETS2/TN1059900281382/C2/NVB11FEB13/NVA11FEB13 NVB = not valid before, NVA = not valid after To revalidate a ticket for infant add IN after TN Example: TKRETS1/TNIN1059900281385/C1 Tip 2: Changes when booking class and/or routing is changed When booking class and/or routing are changed ticket must be reissued/exchanged as usually. Depending of the market if there is a change fee involved it will be collected separately by EMD- S, VMCO or via BSP link VMPD. See section Collection of change fee for more details. If ticket is unused at the time of change you must recalculate the ticket with fares of date of exchange. You can usually use as help automatic pricing FQA, FQ, or force the fare by fare basis (FQ@) To create the Filed Fare for exchange. Remember always to check the taxes and remove the ones that have already paid in original ticket. In case the original ticket s base fare is not in your local currency you must create the Filed Fare manually. In case ticket is partially used new fare is calculated with fares of date originally issuance. Filled Fare for exchange is created manually. Tip 3: Collection of change fee in different markets A) Markets using EMD-S for Finnair (Electronic Miscellaneous Document) Create EMD-S elements to the booking file. You must create individual EMD-S element for each passenger/ticket. Example: 0SVCAYEK1HEL15DEC-N2/D/922/CHANGE FEE/50.00 <enter> AY = Finnair two letter code, HEL = Departure Airport, 15DEC = date which can be e.g. date of departure or date of EMD issuance. Travel Agency can decide what date to use. N2 = Passenger number in booking file 50.00 = change fee amount Example of EMD-S elements in booking file before EMD issuance: 12 Fare Branding Travel Agencies

Z0CXU/85 QSBSB 0527785 AG 99999992 12NOV 1.1SMITH/ALEXMR 2.1JONES/ARTHURMR 1. SVC AY EK1 HEL 15DEC-D/922/CHANGE FEE/NM-1SMITH/ALEXMR/ /50.00EUR 2. SVC AY EK1 HEL 15DEC-D/922/CHANGE FEE/NM-1JONES/ARTHURMR/ /50.00EUR 3. AY 831 Q 27AUG HELLHR HK2 0800 0910 O* E TU 4. AY 832 Q 31AUG LHRHEL HK2 1020 1515 O* E SA Now save the booking file and issue each EMD separately. Example of change fee EMD-S issuance command: EMDI/SM1/IC1055785722720 SM1 = SVC-element segment line 1 in booking file, 1055785722720 = Ticket number that EMD will be issued in connection with. After issuance the EMD numbers will be displayed in SVC elements. Also EK status has changed to HI. 1Z0CXU/78 QSBSB 0527785 AG 19210380 13NOV 1.1SMITH/ALEXMR 2.1JONES/ARTHURMR 1. SVC AY HI1 HEL 15DEC-D/992/CHANGE FEE/NM-1SMITH/ALEXMR/ 1051810707660C1/50.00/EUR 2. SVC AY HI1 HEL 15DEC-D/992/CHANGE FEE/NM-1JONES/ARTHURMR/ 1051810707661C1/50.00/EUR For Finnair adding EMD numbers as SI-element (OSI) to Booking File is not any more needed. In near future Travelport will launch Electronic Miscellaneous Document Generator (EMD Generator) application which will make EMD segment creation and issuance even easier. B) Markets using VMCO via Galileo or VMPD via BSPLink You can collect Finnair change fees VMCO via Galileo. In case if VMCO is not available on your market use VMPD via BSPLink to collect change fees. You must create individual EMD-S element for each passenger/ticket. After issuing the VMCO or VPMD it is mandatory to add SI.-element (OSI) to the booking file to inform Finnair of collection of change fee document number. To create SI.-element use exactly this format. SI.AY*MCO 1055224335000 Name change It is possible to change passenger latest one day (24 h) before the departure of the first flight segment in Value, Pro, Business Saver and Business. When combined fares, the most restrictive name change rule applies. Fake names are not permitted and PNRs will be cancelled automatically. Allowed on AY and Flybe operated AY2000 flights. 13 Fare Branding Travel Agencies

Name change must be requested by the original passenger or in some cases by the person who made the booking (e.g. secretary or travel assistant). If name is changed, chargeable services such as extra baggage and seat are lost. Name changes can be done only by Finnair. The charge for name change/correction is collected with EMD-S in the markets where EMD is available. See step-by-step instructions below. Flights to US Inform customer on ESTA and Advance Passenger Information deadlines: The DHS recommends that you submit your ESTA application through the CBP website no less than 72 hours prior to travel. Finnair is obligated to send passenger information to the TSA no later than 72 hours before flight departure or if a reservation is made within 72 hours of departure, immediately. If Finnair does not get security clearance for a particular passenger on time, the passenger is not allowed to board the flight. Name correction Name correction fee can be used when the passenger does not change, but there is a spelling error, etc. Fees NAME CHANGE FEES CURRENCY NAME CHANGE NAME CORRECTION US USD 250 25 Canada CAD 250 25 Hong Kong HKD 2000 500 India INR 14 000 1500 Japan JPY 20 000 3000 China CNY 1 600 400 Korea KRW 290 000 50000 Singapore SGD 300 80 Thailand THB 8 000 1000 United Arab Emirates AED 950 150 Australia AUD not allowed 65 Europe => longhaul EUR 100* 25* Europe => within Europe EUR 50* 25* *or the equivalent sum in local currency Name change procedure Step by step AMADEUS PNR 1. Travel agent collects the Name Change Fee on EMD-S NAME / vmco (RFIC code W) 14 Fare Branding Travel Agencies

a. Creation of SVC element: IUAYHK1NAME --- TSM --- REMES/RIITTA MS 2 SVC AY HK1 NAME b. Create TSM-P: TMC/VAY/L2 Add fee, coupon value & form of payment: TMI/F50/CV-50/FP-CASH (if name change of FI domestic ticket TMI/F45.87/X4.13YFGO/CV- 45.87/FP-CASH) Add issued in connection with information: TMI/IC-TKT1054444333222 c. Issue EMD 2. Travel agent contacts Finnair. AY adds an FO line for name change, deletes the FA line and changes the passenger name element. AY also adds SSR CKIN Name changed from xxxx to xxxx dd.mm.yy 3. Travel agent adds Name change to the FE element and prepares TST for reissue. 4. Travel agent issues a new ticket against the original ticket. AMADEUS PNR + FQTV NUMBER 1. As it is not possible to change the name if there is frequent flyer number in the PNR, travel agent creates and prices a new PNR (old booking class + fare can be used). 2. Travel agent collects the Name Change Fee on EMD-S NAME / vmco (RFIC code W) IUAYHK1NAME --- TSM --- REMES/RIITTA MS 2 SVC AY HK1 NAME b. Create TSM-P: TMC/VAY/L2 Add fee, coupon value & form of payment: TMI/F50/CV-50/FP-CASH (if name change of FI domestic ticket TMI/F45.87/X4.13YFGO/CV- 45.87/FP-CASH) Add issued in connection with information: TMI/IC-TKT1054444333222 c. Issue EMD 3. Travel agent contacts Finnair. AY adds FO line and SSR CKIN Name changed from xxxx to xxxx dd.mm.yy 4. Travel agent updates TST for name reissue. 5. Travel agent adds Name change to the FE element. 6. Travel agent issues a new ticket against the original ticket and cancels the original booking. 15 Fare Branding Travel Agencies

3rd PARTY PNR (Galileo/Sabre etc.) 1. Travel agent creates a new PNR, original booking class may be used. 2. Travel agent contacts AY; AY inserts an authorization for full refund of original ticket against new ticket with new name, SR OTHS ZZ-FULL REFUND AND NEW TKT DUE TO NAME CHG AUTH BY XX. 3. Travel Agent collects the Name Change Fee on vmco and inserts document number in an OSI element. Element to be used depends on GDS. 4. Travel agent prices the PNR, old fare can be used (manual pricing permitted). 5. In case of manual pricing - Travel agent adds original first issue DDMMMYY to the FE element. - AY adds authorization: SR OTHS ZZ-MANUAL PRICING DUE TO NAME CHG AUTH BY XX. 6. Travel agent issues a new ticket and informs AY of new ticket number. 7. Travel agent cancels the original booking. Cancellations Cancellations and refund according to the fare restrictions. When combined fares, the most restrictive cancellation rule applies for the whole journey. Prepare PRO upgrade Complimentary upgrade on AY-operated European segments is offered to PRO customers who have a connecting AY long-haul flight. The upgrade is subject to availability. Conditions: seats available in business class customer has PRO ticket to AY operated long-haul flight customer has connecting AY operated or Flybe operated AY2000 flights within Europe there are no SSR elements preventing the upgrade* *Customers with the following special service requests (SSR) cannot be upgraded: INFT, BSCT, EXST, CBBG, STCR, MEDA, DEPA, DEPU E.g. MAD (business) HEL (economy) TYO (economy) HEL (business) MAD The upgrade is done at the time of the check-in and if the upgrade is possible, customer will receive a Business Class boarding pass. 16 Fare Branding Travel Agencies

Business Class boarding pass for the European flight guarantees the customer priority check-in, priority baggage, priority security (where available), access to lounge before departure of European connecting flight, priority boarding and business class meal and service onboard. Pre-departure e-mail Pre-departure e-mail that is sent to the customer 2 weeks before the flight, 1 day before the flight and 1 day before the return flight, is tailored according to the following levels: Economy for Basic and Value, Economy PRO for PRO and Business for Business Saver and Business. Depart Self-service check-in In the boarding pass it is written Economy for Basic and Value, Economy PRO for PRO, and Business for Business Saver and Business. Priority Security and lounge eligibility are shown in the online boarding pass and in the mobile boarding pass. Example of an online boarding pass Finnair Plus Gold, Business Class 17 Fare Branding Travel Agencies

Example of a mobile boarding pass, PRO SMS message: FINNAIR confirmed check-in: TAIVAS SINI AY637 HEL-ARN 29.06.2012 departure 16:00, gate opens at 15:25, seat 7E middle Economy Pro. Mobile boarding pass https://uat.checkin.amadeus.net/1asihssmcciayu/ssscay/bp?ifoi=dcs&id=5x4fcn617 Pick up a paper boarding pass at the baggage drop desk if you cannot open the mobile boarding pass. Check-in at the airport Priority check-in Priority check-in is available for PRO, Business Saver and Business customers. In the boarding pass it is written Economy for Basic and Value, Economy PRO for PRO and Business for Business Saver and Business. Priority Security and lounge eligibility are shown in the boarding pass. 18 Fare Branding Travel Agencies

Examples of boarding passes Finnair Plus Gold, Business Class Economy PRO Security Check updated airport status from Finnair website http://www.finnair.com/int/gb/informationservices/at-the-airport/priority-security Lounge All customers with Business boarding pass or lounge invitation in the boarding pass have lounge access. Information of lounge eligibility is printed on boarding pass. 19 Fare Branding Travel Agencies

Boarding All customers with Economy PRO or Business boarding pass are entitled to Priority boarding. Boarding announcements include PRO customers. Arrive and Reflect Priority baggage (Economy PRO and Business boarding pass), labeled with a priority tag, will be delivered among the first on the baggage carousel. Finnair Plus Finnair Plus points are granted based on the ticket type and the zone. Nordics: Nordic countries, Baltic countries, SVO, LED, KRK, WAW Europe: including DBX Long haul 1: BKK, SEL, PEK, SHA, CKG, DEL, NYC Long haul 2: TYO, OSA, NGO, SIN, HKG Region Business Business Saver Pro Value Basic/Saver Base points Domestic N/A N/A 150 % 100 % 50 % 1 000 Nordics 200 % N/A 150 % 100 % 50 % 1 000 Europe 200 % N/A 150 % 100 % 50 % 2 000 Long haul, 1 200 % 200 % 150 % 100 % 50 % 7 500 Long haul, 2 200 % 200 % 150 % 100 % 50 % 8 500 Booking classes A, G, W: 25 %. Whom to contact for help Agent Info tel. +358 9 818 31610 Ticketing Help tel. +358 9 818 31911, aytkthelpint@finnair.com Easy Amadeus Helpdesk for travel agencies (help concerning Amadeus functionality) tel. +358 600 922 90 (Finland) 20 Fare Branding Travel Agencies

21 Fare Branding Travel Agencies