The new Lufthansa Group fares for Europe

Transcription

1 Austrian Airlines, Lufthansa, SWISS 1/22 The new Lufthansa Group fares for Europe Distribution Support Document Version: 2.1 Last Update: Version Date Content Overall revision /2.2/6.2(changes marked in yellow)

2 Austrian Airlines, Lufthansa, SWISS 2/22 Table of content 1 Fare Filing solutions How is the New European Fare Concept of the Lufthansa Group filed? Can the fares be recognized via the fare basis code? 4 2 GDS information Which GDS support the LHG Fare Concept? Amadeus 5 Is Amadeus Airline Fare Families available in all Amadeus Platforms?... 5 Which functionalities does Amadeus Airline Fare Families offer?... 5 How to display upsell recommendations?... 6 Does Amadeus have to activate Airline Fare Families to Travel Agents or are they automatically available for all travel agents?... 9 How can expanded parameters be used to display/price Fare Families?... 9 How can Fare Families are used for pricing transactions in Amadeus?... 9 Are fare families considered in the Master Pricer? Does Amadeus provide the Airline Fare Family names & descriptions via /Web services interfaces? Are Airline Fare Families available via Amadeus APIv2? Are Airline Fare Families used by Corporate Online Booking Engines (OBE s) and Online Travel Agents (OTA s)? Does the Amadeus Ticket Changer (ATC) support the LHG European fare concept? How to book and sell prepaid baggage? How to book and sell chargeable seats? Is Seat reservation also possible for Corporate rates (CFLEX)? Sabre 11 How can Sabre s Airline Merchandising Solution be used in travel agencies? Does the Sabre Bargain Finder support the new LHG Fares Concept? Can all ancillary services of the New European Fare Concept be sold via Sabre? Which brand identifier can be used for shopping and pricing transactions? Is it possible to shop and price, combining Brand ID s with corporate information via Account Codes? How does shopping and pricing for published fares work in Sabre? Travelport 13 How can Travelport s Merchandising Platform Rich Content & Branding be used in Travel Agencies? Does the Travelport Web Service support the rich content and branding solution? Does the Travelport Universal API support the Rich Content and Branding solution? How are the LHG Fare types displayed in Travelport, if Travelport Rich Content & Branding is not implemented?... 14

3 Austrian Airlines, Lufthansa, SWISS 3/22 How to book via Travelport Focalpoint Shopping (FS) in Smartpoint (V 5.1 onwards) How to book Branded Fares in Smartpoint Other Technology provider and support Systems Do all OBE s and OTA s already support the new LHG Fare Concept Does Farelogix support the new LHG European Fare Concept In which way are mid- and back offices affected by the new Fare Concept? 17 4 Ancillary services via EMD Is it possible to sell an EMD on a LH/LX/OS operated flights on a different ticket stock? Is it possible to sell an EMD on codeshare flights? Is it possible to sell an EMD on LH/OS codeshare flights In which cases is it required to issue a zero value EMD? 18 5 Miscellaneous Will the New European Fare Concept of LHG change the logic of the Optional Payment Charge? 18 6 Corporate offers Will it be necessary to adapt the existing corporate contracts? Will LHG still offer the generic discount model EU-FLEX? Will LHG still offer Corporate Fares (CFs, Pay as You Fly) for trunk routes? 19 7 Glossary 20

4 Austrian Airlines, Lufthansa, SWISS 4/22 1 Fare Filing solutions 1.1 How is the New European Fare Concept of the Lufthansa Group filed? The New European fare concept is filed in the ATPCO Branded Fares solution as it can be used in all distribution channels. In addition as not all systems are yet prepared to display and sell the fares via the ATPCO Branded Fares solution, Lufthansa Group is offering an alternative temporary solution which will allow the display of all tariff products in a homogenous way by targeting the fares with account codes. The following account codes will apply per GDS and tariff option: The respective account codes can be added in the familiar way to all pricing transactions in the respective GDS systems. Please note that the additional account code filing will be available for sale until June After this date, the account codes cannot be provided any longer. 1.2 Can the fares be recognized via the fare basis code? Published fares as well as the EU-Flex Corporate offer have the following specific fare basis codes: LGT = Light fare CLS = Classic fare FLX = Flex fare BUZ = Business fare The fare basis structure for corporate Fares has not been changed (CR) 2 GDS information 2.1 Which GDS support the LHG Fare Concept? With the appropriate merchandising solutions the optimal display of the fare types is possible in Amadeus, Sabre, and Travelport:

5 Austrian Airlines, Lufthansa, SWISS 5/22 Amadeus: The 1A Airline Fare Families Solutions with the Display and Upsell Module is used. Sabre: Sabre connected users can display and sell the fares and ancillary services via Sabre Enhanced Branded Fares. Travelport: The Travelport Rich Content & Branding Solution is being used. The coverage of the LHG Branded Fares Concept in other regional GDS (e.g. Infini in Japan) is still open. 2.2 Amadeus Is Amadeus Airline Fare Families available in all Amadeus Platforms? This functionality is available in Amadeus Selling Platform Classic via Cryptic and via Web Services. (For a detailed overview of Amadeus Fare Quote products please refer to the Amadeus User Guides in Amadeus Download Center.) Which functionalities does Amadeus Airline Fare Families offer? The Display Module enables the travel agents to see what fare families are filed by airlines. Travel agents will see the airlines fare families with most Pricing and Best Pricing transactions (FXD,FXP, FXB, FXA). Fare family information is also available in the fare note (FQN) and with a new input option (/FF) in the fare quote display (FQD). A new follow-up transaction (FQF) is used to display the Ancillary Services, which are included, at charge and/or not offered. Example of Amadeus Airlines Fare Families Details via FQF)

6 Austrian Airlines, Lufthansa, SWISS 6/22 The Upsell Module will allow travel agents to sell easily the right fare to the right customer and not necessarily the lowest one as per current pricing process behavior. The Upsell module includes three main features: The upsell teaser, an additional appended message line returned in cryptic upon any pricing/best pricing transaction highlights the price difference between the priced fare and the lowest fare in the next higher fare family. The upsell transaction (FXY) that computes up to 6 propositions in the next higher fare families from a PNR, either already priced or not yet. An overview of all Fares families can be displayed and priced with FXY/FFH (replacing FXA transaction) Upsell teaser in Pricing Display How to display upsell recommendations? There are three different ways to show upsell recommendations: Example: originally priced fare

7 Austrian Airlines, Lufthansa, SWISS 7/22 a) FXY Upsell recommendations from the lowest available fare in any possible Airline Fare Family combination.

8 Austrian Airlines, Lufthansa, SWISS 8/22 b) FXY1 Upsell recommendation based on the priced itinerary in any possible Airline Fare Family combination. c) FXY/FFH/R,U Upsell recommendations from the lowest available fare in homogenous Airline Fare Families only. For details, please see Amadeus User Guide Fares & Pricing in Amadeus Download Center.

9 Austrian Airlines, Lufthansa, SWISS 9/22 Does Amadeus have to activate Airline Fare Families to Travel Agents or are they automatically available for all travel agents? No additional action is needed for travel agencies. All the travel agencies worldwide are able to see the fare family content of any airline, who is filing airline fare families via ATPCO. Airline Fare Families Feature in Amadeus Web service has to be activated on Office ID level. For details, please contact your OBE provider or your Amadeus Account Manager. How can expanded parameters be used to display/price Fare Families? With the following expanded parameters specific LHG fares can be targeted: LGT - *NRF CLS in development FLX *RF CFLEX - *NR or *NPE BUZ *NR Expended parameters can be used in combination with an Account Code, e.g. in order to price a corporate fare. However, expanded parameters are dependent on airline fare filing. Therefore, not every combination of expanded parameters and/or Airline Fare Families might provide results. How can Fare Families are used for pricing transactions in Amadeus? Best Buy (e.g. FXB), Pricing (e.g. FXP), Master Pricer Expert (FXD) Transactions will show the Airline Fare Families names automatically. In order to target a specific Airline Fare Family at time of pricing you can use the option /FF- Name as appended pricing entry. Examples: a) FXP/FF-CLASSIC for a Pricing Transaction will price a Classic fare in the booked RBD b) FXB/FF-FLEX for a Best Pricer Transaction will price the cheapest available Flex Fare c) FXP/FF2-CLASSIC/FF3-FLEX for a Pricing Transaction will price a Classic fare for segment 2 and a Flex fare for segment 3 in the booked RBD d) FXB/FF2-LIGHT/FF3-CLASSIC for Best Pricer Transaction will price the cheapest available Light Fare for segment 2 with the cheapest available Flex fare for segment 3 e) FXP/FF-CFLEX/R,U for a Pricing Transaction will price Corporate Fares

10 Austrian Airlines, Lufthansa, SWISS 10/22 Example Best Pricer with Fare Family LIGHT for Segment 2 and CLASSIC for Segment 3 Informative Pricing (FQP) does not support the /FF option, but can be used to target specific fares via expended parameters or the account code. Are fare families considered in the Master Pricer? There is no change in Master Pricer Expert Web Service logic. The cheapest recommendations will be returned (which will usually be the Light fare). Airline Fare Family name and descriptions will be returned in MP Expert Web Service on request basis. If System Provider activates the Airline Fare Family via an input option in MP Expert request then name and descriptions will be returned. There is no change in Master Pricer TravelBoard and Master Pricer Calender logic. The cheapest recommendations will be returned (which will usually be the Light fare). Airline Fare Family name and descriptions will be returned in MP TravelBoard and Calender Web Service on request basis. If the System Provider activates the Airline Fare Family via an input option in the request then name and descriptions will be returned. Amadeus is currently developing an enhanced Master Pricer solution. Does Amadeus provide the Airline Fare Family names & descriptions via /Web services interfaces? Yes, the Amadeus Web Services provides the names & descriptions. For details, please contact your Amadeus Account Manager. Airline Fare Families Feature in Amadeus Web service has to be activated on Office ID level. For details, please contact your OBE provider or your Amadeus Account Manager. Are Airline Fare Families available via Amadeus APIv2? Airline Fare Families names & descriptions via Amadeus APIv2 is not supported. Are Airline Fare Families used by Corporate Online Booking Engines (OBE s) and Online Travel Agents (OTA s)? OBEs and OTAs using Amadeus GDS are able to use Airline Fare Families via dedicated Web

11 Austrian Airlines, Lufthansa, SWISS 11/22 Services. The usage of the Fare Family functionalities depend on the individual implementation timeline of each provider. For details, please contact your OBE provider or your Amadeus Account Manager. Does the Amadeus Ticket Changer (ATC) support the LHG European fare concept? Yes, the Amadeus Ticket Changer supports the new Lufthansa Group European fare Concept: ATC confirmed pricing (FXQ) and Best Buy (FXO) pricing will calculate results within the /fare family of the original ticket, based on the CAT31 filing for Voluntary Changes. Airline Fare Family filter options for Amadeus Ticket Changer are planned to be available in a future release. How to book and sell prepaid baggage? The LIGHT fare does not include any free baggage allowance. In case you would like to book a prepaid baggage for a LIGHT fare, the baggage can be booked via Ancillary Service catalogue (FXK). Pricing (FXG) and EMD issuance is required. How to book and sell chargeable seats? There is no change in seat reservation process for chargeable seats. Seats can be booked via cryptic or graphical seat map. In case the seat is chargeable a /SSR-segment will be created and the service needs to be priced with FXG before EMD issuance. Is Seat reservation also possible for Corporate rates (CFLEX)? Free seat reservation is included in all corporate rates and works analogous to Classic and Flex fares. The communicated workaround is not necessary anymore. 2.3 Sabre How can Sabre s Airline Merchandising Solution be used in travel agencies? Sabre Airline Merchandising products are available at no cost to all Sabre Connected agents (source: Sabre.com). The Airline Merchandising Solution will be available as soon as the necessary upgrades to a new Version (standard process for new Sabre Developments) are done. For further information travel Agents should contact Sabre or refer to the agency s eservices site. Does the Sabre Bargain Finder support the new LHG Fares Concept? Sabre does support the new LHG Fare Concept for general shopping Transactions. Following API s support the new LHG Fares Concept: BargainFinderMaxRQ/RS (version 1.8.6) BargainFinderMax_SAPTRQ/RS (version 1.8.6) BargainFinderMax_ADRQ/RS (single brand only, version 1.8.6) BargainFinderPlusLLSRQ/RS Can all ancillary services of the New European Fare Concept be sold via Sabre? Since beginning of September 2015, the ancillary services, First bag and chargeable ASR are also available via Sabre.

12 Austrian Airlines, Lufthansa, SWISS 12/22 Which brand identifier can be used for shopping and pricing transactions? You can target specific fare options with the following Lufthansa Group Brand IDs in the Sabre Red Workspace Agency Desktop: LT = LIGHT CL = CLASSIC FL = FLEX BU = BUSINESS CR = CFLEX Is it possible to shop and price, combining Brand ID s with corporate information via Account Codes? All the existing pricing and shopping qualifiers, also corporate Account Codes work with the new Brand IDs. For example (but not limited to): Price brand CLASSIC (CL) with account code - WPBRCL#AC*Account Code, WPNCB#BRCL#AC*Account Code Shop for brands with account codes - WPNI#AC*Account Code, WPNI#BRALL#AC*Account Code As a standard LHG does not support the shopping and pricing option with Corporate IDs. How does shopping and pricing for published fares work in Sabre? If you just want the pricing and/or shopping entries for published brands you would leave off the AC* or #AC* entries. For example (but not limited to): Price brand CLASSIC (CL) - WPBRCL, WPNCB#BRCL Shop for brands - WPNI, WPNI#BRALL

13 Austrian Airlines, Lufthansa, SWISS 13/ Travelport How can Travelport s Merchandising Platform Rich Content & Branding be used in Travel Agencies? The Travelport Merchandising Platform is available at no cost for all Travelport connected Travel Agents Rich Content and Branding enables travel agents to view rich information (including images) at point of sale. This applies to Travelport Smartpoint Version for Travelport Worldspan and Version for Travelport Apollo/Galileo. Images and sales information relating to products and services View ancillary Services associated with each Fare Matrix view to easily compare included, chargeable and excluded Ancillary Services Identification of upselling opportunities at the time of booking

14 Austrian Airlines, Lufthansa, SWISS 14/22 Does the Travelport Web Service support the rich content and branding solution? No, Travelport Web Service does not support the rich content and branding solution. Does the Travelport Universal API support the Rich Content and Branding solution? The fares and ancillaries are also available to customers using Travelport Universal API Release 6.0 (Air v25.0, Universal v25.0) and Release 6.1 (Air v26.0, Universal v26.0). How are the LHG Fare types displayed in Travelport, if Travelport Rich Content & Branding is not implemented? As per current status the fares will be available, but no information about the Fare names, included or excluded ancillary services will be available. In most cases only the light fare will be shown. With the goal to price also Classic or Flex fares, a manual workaround is required: The fares are available with the following account codes, be aware that no information about included or excluded services will be available! (For exact entry format please contact your Travelport Support Desk). How to book via Travelport Focalpoint Shopping (FS) in Smartpoint (V 5.1 onwards) Example: FSFRA18OCTZRH21OCTFRA*LH Click the price (green subjects are always clickable) Chose Fare Type for both legs and then click Fare Quote

15 Austrian Airlines, Lufthansa, SWISS 15/22 How to book Branded Fares in Smartpoint 6.0 Make a booking, for example A18OCTFRAZRH;N1Y1;N.TEST/RETOMR;FQBB (with FQBB you always get Economy Light) Click Grand Total (green price) Branded Fares will open Click requested fare (if applicable for both legs) -> FARE QUOTE

16 Austrian Airlines, Lufthansa, SWISS 16/22 Or click on MATRIX and see what is included in each fare. Hover over images for explanation Scroll bar below to see more Add seat by clicking on Class in Booking File (for this class included) Chose a seat (included for chosen fare type), add a Frequent Flyer Number if needed -> APPLY Finish booking as usual (EMD, Ticket etc.)

17 Austrian Airlines, Lufthansa, SWISS 17/22 3 Other Technology provider and support Systems 3.1 Do all OBE s and OTA s already support the new LHG Fare Concept Currently many Technology Provider for Corporate Online booking engines and further support systems are working on enhancements of the existing technical solutions with the goal to display all LHG new fares, the respective ancillary services etc. Nevertheless in some cases this requires major efforts and it is to be expected that in the beginning the Sales process might require additional manual steps. 3.2 Does Farelogix support the new LHG European Fare Concept The support of the new European Fare Concept by Farelogix is currently in development and planned to be in production in October Screenshot from Testsystem 3.3 In which way are mid- and back offices affected by the new Fare Concept? The ticket sale does not change, but in case chargeable Services are sold via an EMD-A, the mid and Back Office systems may require adaptions in order to interpret the services correctly, as these codes are Airline specific. (Standardized IATA Codes are not available yet). It is not expected that the product information about Ancillary services which are included in the respective Fares will be transferred to the Mid-office systems as they are not relevant for the invoicing process. 4 Ancillary services via EMD 4.1 Is it possible to sell an EMD on a LH/LX/OS operated flights on a different ticket stock? Yes, as of 26th February 2015, it is possible to sell all Austrian, Lufthansa, and Swiss EMD A services on LH (OS/LX operated flights also for passengers holding a ticket from another airline.

18 Austrian Airlines, Lufthansa, SWISS 18/22 For example it is possible to sell chargeable seats on a Lufthansa operated flight with an UA ticket. To use the EMD-A with a ticket from another airline it is important that the booking is on the LH operated flight number of LH/LX/OS (e.g. LH454). 4.2 Is it possible to sell an EMD on codeshare flights? No, the issuance of Lufthansa EMD-A documents on code share flights and pure OAL flights (with the exception of LH/OS via Amadeus) is currently not possible. 4.3 Is it possible to sell an EMD on LH/OS codeshare flights Furthermore OS and LH will have EMD Interlining implemented with the new fare concept therefore it will be possible to sell EMDs also on OS respectively LH Code share flights in those Distribution Channels that support EMD-Interlining (currently: Amadeus) 4.4 In which cases is it required to issue a zero value EMD? Due to technical limitations it is necessary to issue a zero value EMD for LH and OS in all other systems than Amadeus for advanced Seat reservation in the Classic and Flex product. If no zero EMD is issued in these systems the seats are marked as chargeable in the LH/OS inventory system and will be cancelled after 3 days. 5 Miscellaneous Will the New European Fare Concept of LHG change the logic of the Optional Payment Charge? No, the Optional Payment charge is not affected by the introduction of the new Fare Concept.

19 Austrian Airlines, Lufthansa, SWISS 19/22 6 Corporate offers 6.1 Will it be necessary to adapt the existing corporate contracts? No, the corporate Contracts which are in place do not have to be adapted due to the new Fare concept. 6.2 Will LHG still offer the generic discount model EU-FLEX? Yes. There will be an EU-FLEX offer of 3% discount in Business Class and all three Economy Class brands for booking classes Y Class to Q Class. For booking classes V Class to K Class the discount still remains 0% in order to combine all booking classes on half return base. Furthermore as an interim-solution the EU-FLEX based on the FLEX Fare will be fully flexible (no refund fee) in the booking classes Y/B/M until June After this date, this interim solution cannot be provided any longer. 6.3 Will LHG still offer Corporate Fares (CFs, Pay as You Fly) for trunk routes? Yes. LHG will continue to offer Corporate Fares (CFs) and Pay as You Fly (LH only) on trunk routes for selected corporate customers. The Fares will remain fully flexible and have all the Ancillary Services of the FLEX Fare Family.The Economy Corporate Fares are filed as a separate Fare product and can be recognized by the Fare Family Name (CFLEX) (C= Corporate) 22OCT15**22OCT15/LH MUCTLS/NSP;EH/;CFLEX LN FARE BASIS OW EUR RT B PEN DATES/DAYS AP MIN MAXFR 69 UCR382E 650 U - B31DEC O29FEB MBR 70 BCR382E 912 B - B31DEC O29FEB MBR 1: CFLEX - LH - MUCTLS DESCRIPTION : CORPORATE FARE FULLY FLEXIBLE WARNING : ALL SERVICES MAY NOT BE DELIVERED AS THE REQUESTED FARE COMPONENT MAY INCLUDE A CODESHARE FLIGHT OR AN INTERLINE ITINERARY - INCLUDED CBY : 1 CABIN BAG UP TO 8 KG FBY : 1 CHECKED BAG UP TO 23KG P50 : 150 PERCENT MILES 0B3 : COMPLIMENTARY FOOD AND BEV PSA : STANDARD SEAT RESERVATION CHB : CHANGE BEFORE DEPARTURE CHA : CHANGE AFTER DEPARTURE RFB : REFUND BEFORE DEPARTURE RFA : REFUND AFTER DEPARTURE - AT CHARGE PRS : EXTRA LEGROOM SEAT RESERVATION 0BJ : CASH UPGRADE PAGE 1/ 1

20 Austrian Airlines, Lufthansa, SWISS 20/22 7 Glossary Amadeus Airline Fare Families Fare Families in Amadeus allow travel agents to help their customers navigate complex travel choices, by identifying and recommending the best fare to each customer, all based on their individual needs. Benefits to your business: Simple Process Fare families have been integrated into Amadeus to help service travellers even faster. Seamless integration into the standard booking flow allows travel agents to book and price fare families in exactly the same way as any other fare type. Instant comparison Amadeus agents have increased visibility on airline fare families, including; the services offered, baggage and meals, the main applicable conditions like, refundable or exchangeable, as well as information on mileage accrual. ATPCO EMD Rich Content & Branding (RCB) Sabre Branded Fares As part of the automatic upgrade recommendations, information on the price difference and the benefits of the upgrade are also displayed, making it easy for travel agents to recommend the fare that best matches their customers needs. With just one further click or command, agents can easily rebook the recommended fare. Source: ( corporate/travel-agencies/our-portfolio/fare-families-in- Amadeus/ Solution_C-AMAD_ProductDetailPpal ?industrySegment= ) Airline Tariff Publishing Company Electronic miscelanous Document Document to be issued for e.g. Ancillary Services and/or other Types of Services that are not collected on an E-Ticket. Travelport s Merchandising Platform which enables travel agents to view information at point of sale: sales information relating to products and services View attributes associated with each branded product Matrix view to easily compare included, chargeable and excluded attributes Identification of upselling opportunities at the time of booking Sabre Branded Fares allows travel agents to easily shop and book the airlines branded fares in the same air pricing and shopping applications that they

21 Austrian Airlines, Lufthansa, SWISS 21/22 Travelport Universal API Sabre Bargain Finder Plus Travelport Smartpoint use every day. Travelers using a Sabre-connected OTA will have access to the same branded fares and information displayed on the airlines websites. When working in the Sabre Red Workspace, travel agents can easily see the specific brand attributes and included ancillaries simply by hovering over the brand ID or brand name, to determine the best services based on a traveler s needs. Additionally, with one click, agents can see a comparison of attributes of all the carriers branded fares, making it even easier to upsell travelers to the fare family that makes the most sense for them. Agents, this means you can price and shop for airlines branded fares in the same way you re used to shopping every day. Source: The Travelport Universal API provides access to travel content, availability, pricing, and functionality in one API. Universal API uses Web Services technologies to support data transfer between client travel applications and a variety of providers and suppliers. Low fare search engine (based on the GDS Sabre) Travelport Smartpoint evolves the Travelport Galileo, Travelport Apollo or Travelport Worldspan desktop with dynamic and interactive technology that improves travel agents productivity and customer service. Features and benefits at a glance: Supports commands from any GDS in a cryptic environment enabling an agent to hit the ground running whatever GDS language they are used to with no need for re-training Reduces keystrokes substantially for the overall booking process by 15% and up to 72% when searching for the best' itinerary to match travelers' needs Allows agents to use point-and-click functionality across the board to search low fares, book flights, hotels and car rentals, manage queues and travel bookings, and more Builds on how agents work today and enable them to be operational in minutes with a download and go set-up OTA Source:( ) Online Travel Agency, e.g. Expedia, Opodo, ebook-

22 Austrian Airlines, Lufthansa, SWISS 22/22 OBE ers Online booking Engine used in the corporate segment exclusively for business trips. E.g. Cytric, Concur, Amadeus E-Travel Management, Onesto