Amadeus Advance Fares and Ticketing Training Guide

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2 2 Document Control Security level Company Department Automated Systems Co. Training Services Author Shadab Kazi Reviewed by Kamran Khan 30 SEP 12 Version Date Change Comment By 01 SEP A

3 3 TABLE OF CONTENTS PNR HISTORY... 5 COPY PNR... 5 MINIMUM CONNECT TIME (MCT)... 5 AMADEUS PNR VIEW... 6 PNR LIST ENTRIES (LPO)... 7 LIST PNRS TO QUEUES... 8 CODESHARE AGREEMENT... 9 GG PAGES FARES FARE NOTES MASTER PRICER EXPERT (FXD) TICKETS TO BE ISSUED WITH TOUR CODE AND BSP CODE GROUP BOOKING CREATING MANUAL TST UPDATING TST STEPS TO ISSUE TICKET FORM OF PAYMENT OPTIONS: TICKET ISSUE OPTIONS: ITINERARY / E TICKET DISPLAY AND PRINT SALES REPORT AMADEUS QUEUS A

4 4 INTRODUCTION The Amadeus central system is a global distribution system (GDS) that allows users to provide complete travel arrangements for multiple travel-related companies, including airlines, trains, hotels, car rentals, cruises and ferries AUDIENCE This course guide is intended for Travel professionals attending the Amadeus Basic Reservation and Ticketing training course. COURSE OBJECTIVES The objective of the Amadeus Basic Reservation and Ticketing course is to provide a high standard of knowledge and experience in order for the participants to receive the Amadeus Certification. COURSE GUIDE OBJECTIVES The aim of this document is to reinforce the lessons you learn in the Amadeus Basic Reservation and Ticketing course. This guide provides help in understanding the material presented in the course 41A

5 PNR HISTORY HELP PAGE: HE HISTORY Every pnr that is created in the distribution system has associated historical information. the historical information is a record of the creation of the pnr and of any additions,modifications, cancellations, and deletions that are subsequently made to it. the system updates pnr history at each end of transaction entry. 5 RH/ALL RHI RHQ RHS4 Display entire history of current PNR Display only air history of current PNR Display only Queue history Display illustrated history for segment no 4 in PNR COPY PNR HELP PAGE: HE COPY How to Copy a PNR You have several options available when you need to copy a PNR. Once the PNR is copied, you save it as a new PNR to obtain a new record locator. For more information on copying PNRs, see HE COPY. RRN RRA RRI RRP To copy all of the PNR's itinerary and passenger information To copy a PNR and to create an associated cross-reference (AXR) record between the original PNR and the newly created PNR To copy only the itinerary information from the PNR, To copy only the PNR's passenger information (NAME, PHONE FIELD) MINIMUM CONNECT TIME (MCT) HELP PAGE: HE MCT The minimum connect time is the minimum time passenger must allow to make connection between flights at and airport of city. MCT information is valid for a specific date only. You can include a date in all the DM entries, except when using a short cut entry from a PNR or AVIALABILITY /SCHEDULE display. DM AMS / 12JAN12 - TO SEE MCT FOR SPECIFIC AIRPORT AND DATE DM LON / 12 JAN12 - DM LGW-LHR/12JAN12- DM 2 / 3- TO SEE MCT BETWEEN TERMINALS AND AIRPORTS AT MULTI- AIRPORT CITY TO SEE MCT BETWEEN SPECIFIC AIRPORTS WITH SAME CITY TO SEE MCT BETWEEN TWO FLIGHT SEGMENTS IN A PNR 51A

6 6 AMADEUS PNR VIEW HELP PAGE: HE DIR What is PNR VIEW? PNR view functionality allows you to see your PNR directly in the Airline system using the airline locator (pnr). You can also see the airline pnr history. This function is very useful when airline has given the confirmation and the Amadeus pnr is not updated. Using this functionality you can see the pnr in airline system and ask Amadeus helpdesk to update accordingly. Airlines supporting PNR VIEW display: AA, AI, AZ,BI, BR, CI, CO, IT, MH, MI, SQ, US, JM, 5K, MM, ZE, PS, TN, PZ, VS, W5, P2, AP, AQ, R7, HA, HP,CX, 9W ENTRY for retrieving the pnr: 19WRT5LC123 1 transaction code AA 5LC123 airline code (American airlines) airline vendor locator Scrolling entries 1AAMD or 1AAMU History 1AARH You can also see other functions supported through Direct Access depending on the agreement between airline and Amadeus like Fare display, seat maps, flight information, and availability. To see what other functions are available, please do entry: HE DIR AA (airline code) 61A

7 PNR LIST ENTRIES (LPO) HELP PAGE: HE LPO LPO search by office allows you to create a list of passenger names and record locators, which you can display on your terminal, send to a printer, or place on a queue. You can search for passengers by specifying criteria such as ticketing information or boarding points, airline etc. You can display, print or queue the results as many times as you wish, or retrieve a pnr by referencing it from a list. Each office is allowed to have a maximum of 10 LPO searches in the table. Following are the entries to be used for searching the PNRs: 7 LPO/ALL To search through all pnrs for which your office is responsible You can further narrow your search using search codes and criteria. For example enter: LPO/A (AF, BA) B (CPH) LPO transaction code for search by office /A slash, first search code (mandatory) (AF, BA) open bracket, search criteria separated by commas Close bracket (conditional depending on search code) B second search code (optional) (CPH) second search criteria (conditional by search code) LPO/D(15DEC) LPO/D(01DEC-31DEC) LPO/D(01DEC-31DEC)S(1234AB) LPO/D(15DEC)B(KWI) list of PNRs for specific date list of PNRs for date range list of PNRs for date range & specific sign list of PNRs for specific date & boarding Point After the above entries below will be the system response: ACCEPTED CHECK REQUEST STATUS WITH LPS/PS Follow up entries to see the PNRs LPS/PS display the passenger list status table -We can use further entries once the requested list is showing as PROCESSED LPS/D1 LPS1 or LPS2 display the search results retrieve a pnr from the passenger list 71A

8 8 If the passenger request list is full, you will get following message: PASSENGER LIST STATUS TABLE FULL - PLEASE DELETE IT To delete/ cancel entire list table - LPX/ALL To delete/cancel only specific lines - LPX/1 - LPX/1,4-5 - LIST PNRS TO QUEUES When you request an LPO search with above entries, you can queue the result to a specific queue which can be at your own office ID or the office ID being searched. Following is entry to list pnrs with required criteria and queue the pnrs directly to a specific queue number: LPO/A (KU) D (15OCT) Q85 LPO transaction code for search by office /A slash, first search code (mandatory) (KU) open bracket, Search criteria KUWAIT AIRWAYS only, close bracket D second criteria search code (15OCT) open bracket, specific date, close bracket - hyphen Q85 queue PNRs to queue no 85 The PNRS will be automatically queued to specified queue no. NOTE: THE QUEUE MUST BE EMPTY AT THE TIME THE ENTRY IS MADE. 81A

9 9 CODESHARE AGREEMENT 1. Commercial Duplicate 5 BA:QF3415 J9 C9 D9 I9 Y9 B9 H9 /LHR 5 CDG 2A OPERATING CARRIER Here QF is the COMMERCIAL DUPLICATE of BA 5 is the line number in availability display Carrier on left side of ( : ) sign.here BA (British Airways) will be the operating carrier on this route (LHR to CDG) for this flight Carrier on right side of ( : ) sign.here QF (Qantas) will be the COMMERCIAL DUPLICATE of BA Both the Airlines (BA & QF) can ISSUE and SALE tickets Both the Airlines (BA & QF) are the marketing carriers so they can market their share of quota under their designated names flags. 2. Franchise Agreement 7 WX * AF 5019 J4 W9 S9 A9 Y9 B9 M9 /LCY ORY OPERATING CARRIER MARKETING CARRIER Line number Carrier on left side of ( * ) sign here WX ( Citijet) will be purely operating carrier on this route (LHR to CDG) This carrier (WX) cannot ISSUE and SALE tickets This carrier (WX) will not do marketing for selling tickets on its name. ================================================================== Carrier on right side of ( * ) sign.here AF (Air France) will be the ONLY Marketing carrier on the route ( LHR to CDG) for this flight Only carrier AF will ISSUE and SALE tickets on its name Flag It s a franchise or subsidiary agreement where carrier WX will lease its aircraft to AF and will not have any say in its commercial benefits. 91A

10 10 GGAIRLH TGAD-BA TGAD-BA/EK HE ETT BA GGPCAKU TGETD-KW TGBD-KW TGGSD-KW PV PV/C PV/KWIKT2298 GG PAGES HELP PAGE: HE GG DISPLAY GG AIR PAGES FOR THE AIRLINE LH (LUFTHANSA) DISPLAY LIST OF CARRIERS HAVING E TICKETING AGREEMENT WITH BRITISH AIRWYAS (BA) DISPLAY E TICKETING AGREEMENT BETWEEN BA AND EK DISPLAY E TICKETING FUNCTIONS FOR CARRIER BA DISPLAY FUNCTIONS AVAILABLE ON AMADEUS FOR KU DISPLAY LIST OF CARRIERS WHICH PERMIT E TICKETING IN KUWAIT DISPLAY LIST OF CARRIERS UNDER KUWAIT BSP DISPLAY GSA TABLE FOR KUWAIT MARKET DISPLAY OFFICE PROFILE FOR YOUR AGENCY DISPLAY PLATING CARRIERS FOR YOUR AGENCY DISPLAY OFFICE PROFILE FOR OTHER AGENY WITH OFFICE ID 101A

11 11 FARES FARE QUOTE DISPLAY (FQD ENTRIES) FOR HELP: HE FQD FQDKWILON Display Fare for a Specific Sector - OW & RT FQDKWIMNL/AQR/D15DEC Display Fare for a Specific Sector, Date - OW & RT FQDKWIMNL/AQR/D15DEC/IO Display fare for specific Sector Airline and Date OW FQDKWIMNL/AQR/D15DEC/IR Display fare for specific Sector Airline and Date RT FQDKWIMNL/AQR/D15DEC/IH Display Fare in half round trip fares in NUC FQDKWILON/ABA/R,-CNN Display CHILD Discounted FQD FQDKWIMNL/AQR/D15DEC/R,AT Display fares including Taxes FQDKWILON/ABA/IR/R,U Display Fares -only Private Fares FQDKWILON/AKU/IR/DR,UP Display Fares private and public FQDKWILON/ABA/IR/R,U Display Fares with specific corporate deal number FQDKWIBBOM/AKU/R,-YG,FS-KWD Display Government fares only FQDKWILON/ABA/R,-YTH Display YOUTH fares only FQDKWIBOM/A9W/RDEP,*PTC Display Deportee fares (if the Airline has filed fares under this category) FQDKWIBOM/A9W/R,YG,FS-KWD Display Government fares only (if the Airline has filed fares under this category) FARE NOTES Fare rules contain the conditions and regulations applicable to a specific fare. You can display fares notes with follow up entries to FARE DISPLAY (FQD) and FARE QUOTE (Example: FXP, FXX, FXA, FXB, FXL, etc.) Following are the follow up entries which can be used to view fare notes: FOR HELP: HE FQN FQN5 Display the fare notes from FARE QUOTE DISPLAY line no 5 FQN5* Display list of fare notes index from FARE QUOTEQDISPLAY line no 5 FQN5*PE Display penalties paragraph from FARE QUOTE DISPLAY line no 5 FQN*AP, PE, CD Display list of paragraphs from FARE QUOTE DISPLAY line no 5 FQDR Display fare in opposite direction FRC5/USD Display fare in another currency (USD) FQK5 Display TAX breakdown from FARE QUOTE DISPLAY line no 5 FQR5 Display the routing for the FARE QUOTE DISPLAY line no 5 FQS5 Display booking code information from FQD line no 5 FQS5/ACA FQNTAX/KUWAIT FQNTAX/UB Display booking code information for specific Airline from FQD line no 5 Display TAX information for specific county Display TAX information for specific tax type 111A

12 MASTER PRICER EXPERT (FXD) FOR HELP: HE FXD Amadeus Master Pricer Expert allows you to search for recommendations for available flights and fares for a travel itinerary, without pnr. You can request up to six segments, including up to two surface segments and you can enter options to describe the itinerary. The maximum numbers of recommendations returned is up to twenty (20). When you have chosen a recommendation you can book it using entry FXZ or FXU FXD entries: FXDKWI/D15DECDXB FXDKWI/D15DECDXB/D15JANKWI FXDKWI/D15DECDXB//AKU FXDKWI/D15DECDXB/D15JANKWI//KC FXDKWI/D15DECDXB/D15JANKWI//KF FXDKWI/D15DECLON PAR/D15JANKWI FXD2KWI/D15DECDXB FXD2KWI/D02MARBOM//PAX/1/RCHD FXDKWI/D02MARBOM//PAX/1/INF/1 FXD2KWI/D02MARBOM//PAX/1/RCHD/INF/1 12 Search recommendations for one-way journey (KWI to DXB) with specific date (15 DEC) Search recommendations for Return journey Search specifying a carrier Search recommendations only in business Clas Cabin Search recommendations only in First class Cabin Search recommendations with surface sector Search recommendations for two passengers Search for 1 Adult and 1 Child Search for 1 Adult and 1 Infant Search for 1 Adult 1 Child and 1 Infant FOLLOW UP ENTRIES: FXS2 To Display recommendations in a Group 2 (if more than one recommendations offered in Group 2) FXZ2 To book the recommendation no 2 (book without creating TST) FXU2 To book the recommendation no 2 (book and create TST) MPFXD To return to original display of recommendations in groups 121A

13 13 TICKETS TO BE ISSUED WITH TOUR CODE AND BSP CODE 1. TOUR CODE ONLY- ( 1 ADULT PASSENGER ONLY) 1) FXP - FARE QUOTE 2) FM0 - COMMINSION (IF REQUIRED) 3) FT*ABC123 - TOUR CODE ENTRY (Given by the Airline) 4) FPCASH - FORM OF PAYMENT 5) RFZ;ER - RECEIVE AND ER 6) TTP - ISSUE TICKET 2. BSP CODE ONLY - (1 ADULT PASSENGER ONLY) 1) FXP - FARE QUOTE 2) FM0 - COMMINSION (IF REQUIRED) 3) FTNRZOO250 - ENTER BSP CODE 4) FPNR + CASH /KWD ENTER FOP (KD 100 Total TST amount, Published fare including Taxes) 5) RFZ;ER - RECEIVE AND ER 6) TTP - ISSUE TICKET PNR WITH 1 ADULT WITH BSP CODE AND 1 INFANT WITHOUT BSP CODE 1) FXP - FARE QUOTE 2) FM0 - COMMISION (IF REQUIRED) 3) FT PAX NR Z BSP CODE ONLY FOR ADULT 3) FP PAX NR + CASH /KWD FOP FOR ADULT (TOTAL TST AMOUNT) 4) FP INF CASH - FOP FOR INFANT (NO BSP CODE FOR INFANT) 5) RFZ;ER - RECEIVE AND ER 6) TTP/PAX AND - ISSUE TICKETS TTP/INF PNR HAVING 2 ADULT WITH BSP CODE AND 1 INFANT WITHOUT CODE 1) FXP - FARE QUOTE 2) FM0 - COMMISION (IF REQUIRED) 3) FT PAX NR Z BSP CODE ONLY FOR ADULT 4) FP PAX NR + CASH /KWD FOP FOR ADULT (TOTAL TST AMOUNT) 5) FP INF CASH - FOP FOR INFANT (NO BSP CODE FOR INFANT) 7) RFZ;ER - RECEIVE AND ER 8) TTP/PAX AND - ISSUE TICKETS TTP/INF 131A

14 14 PNR HAVING 1 ADULT AND 1 CHILD WITH BSP CODE 1) FXP - FARE QUOTE 2) FM0 - COMMINSION (IF REQUIRED) 3) FTNRZOO250/P1 - ENTER BSP CODE FOR ADULT PAX 4) FTNRZOO150/P2 - ENTER BSP CODE FOR CHILD PAX 5) FPNR + CASH / KWD300/P1 - ENTER FOP FOR ADULT PAX (Total TST amount for Adult passenger) 6) FPNR + CASH/ KWD100/P2 - ENTER FOP FOR CHILD PAX (Total TST amount for Child passenger) 7) RFZ;ER - RECEIVE AND ER 8) TTP/P1 AND TTP/P2 - ISSUE TICKET 3. PNR WITH BSP CODE AND TOUR CODE ONLY (ONE ADULT ) 1) FXP - FARE QUOTE 2) FM0 - COMMINSION (IF REQUIRED) 3) FTNRZ00QSS/KWI ENTRE BSP CODE / TOUR CODE 4) FPNR + CASH /KWD ENTER FOP (KD 100 Total TST amount, Published fare including Taxes) 5) RFZ;ER - RECEIVE AND ER 6) TTP - ISSUE TICKET (If the tour code is long, you can enter the same in endorsement with entry FE KWI OR Can modify present endorsement with entry 5///TOUR CODE KWI123456, where 5 is (FE) -endorsement line number) PNR HAVING 1 ADULT AND 1 CHILD WITH BSP CODE & TOUR CODE 1) FXP - FARE QUOTE 2) FM0 - COMMISSION (IF REQUIRED) 3) FTNRZOO250/KWI12345/P1 - ENTER BSP / TOUR CODE FOR ADULT 4) FTNRZOO150/KWI12345/P2 - ENTER BSP / TOUR CODE FOR CHILD 5) FPNR + CASH/KWD300 - ENTER FOP FOR ADULT PAX 6) FPNR + CASH/KWD100 - ENTER FOP FOR CHILDPAX (Total TST amount for each passenger) 7) FT* TOUR CODE ENTRY(given by Airline) 8) TTP - ISSUE TICKET (If the tour code is long, you can enter the same in endorsement with entry FE KWI OR Can modify present endorsement with entry- 5///TOUR CODE KWI123456, where 5 is (FE)- endorsement line number) 141A

15 15 GROUP BOOKING To handle bookings for large parties of up to 99 passengers, a special type of PNR, a Group PNR has to be used. Service segments cannot be used in Group pnrs. Amadeus transmits tickets numbers only to those Airlines that have agreed to receive them. Kindly check directly with the Airline if ticket number is transmitted. The GROUP pnr must contain the following elements: 1) Group Name 2) Group Fare (SSR element) 3) Other Mandatory elements required to create a Amadeus PNR However following steps can be followed to create Group PNR: 1) Group Name NG50KUHOLIDAYS 2) Itinerary SSKU301G15JANKWIBOMPK50/ABC123 (Air segment is created with passive segment (PK) as confirmed booking is created in the Airline system) 3) Group Fare SRGRPFKU-G90 (G90- FARE BASIS GIVEN BY AIRLINE) 4) AP 5) TKOK 6) RFS;ER 7) Only after creating the Amadeus pnr you can add the names of the passengers individually with the entry: NM1ALGHANIM/ALI MR OR NM5ALGHANIM/A MR/B MR/ C MR/ D MR/ E MR CREATING MANUAL TST TASK CREATE A TST OR TSTS TST FOR EACH PASSENGER TST BY PASSENGER TST BY SEGMENT TSTS, ALL ADULTS & CHD TST FOR ALL INFANTS INCLUDING OPEN RETURN SPECIFIC TST SPECIFIC TSTS FORMAT TTC TTC/D TTC/P1 TTC/S3-5 TTC/PAX TTC/INF TTC/OPEN TTI/T1/DNYCNYC TTI/T3-4/DNYCNYC 151A

16 16 UPDATING TST ORIGIN/DESTINATION STOPOVER TRANSFER FARE BASIS TICKET DESIGNATOR NOT VALID BEFORE/AFTER NOT VALID AFTER NOT VALID BEFORE BAGGAGE ALLOWANCE BAGGAGE ALLOWANCE BASE FARE FIELD NO BASE FARE EQUIVALENT CURRENCY TAX FIELD NO TAX NET FARE FIELD BASE FARE FIELD FOR REISSUE FARE CALCULATION LINE PFC TAX ENDORSEMENT ENDORSEMENT ENDORSEMENT ONLY FOR INFANT ENDORSEMENT ONLY FOR ADULT ONLY TTK/DKWIKWI TTK/L3-5 TTK/L2X TTK/BYM3M TTK/BYM3M CD10 TTK/V5AUG15SEP TTK/VXX20NOV TTK/V20NOV TTI/A30K TTI/A2PC TTK/FKWD TTK/UNOFARE TTK/FUSD700.00/EKWD TTK/FKWD2.000KW/XKWD0.400GZ TTK/FSEK6000/XEXEMPTSE TTK/NF-550 TTK/RKWD TTK/CKWI BA LON75.00NUC75.00END ROE TTI/C +XF JFK4.5 FE FARE IS NON REFUNDABLE FE INF PLEASE CHECK DOB FE PAX FARE IS NON REFUNDABLE STEPS TO ISSUE TICKET 1. FXP FARE QUOTE (STORES TST) 2. FPCASH FORM OF PAYMENT AS CASH 3. FM0 COMMISSION 4. FVKU (PLEASE CHECK IF REQUIRED) PLATING CARRIER 5. TTP ISSUE TICKET 161A

17 FPINV5 FPINV FPCCVI /1215 OR FPCCVI /1215/KWD100 VI - VISA CA MASTER CARD/EUROCARD AX AMERICAN EXPRESS DC DINERS CLUB FORM OF PAYMENT OPTIONS: 17 FOR HELP: HE FP FORM OF PAYMENT AS INVOICE -NUMBER FORM OF PAYMENT AS INVOICE -NAME FORM OF PAYMENT AS CREDIT CARD TTP TTP/P1 TTP/P1,3,4 TTP/RT TTP/PAX TTP/INF TTP/INF/P2 TTP/T1 TTP/S2,4 TICKET ISSUE OPTIONS: FOR HELP: HE TTP BASIC COMMAND TO ISSUE TICKET (TTP will issue all passengers in the pnr -adults, child and infants) TO ISSUE TICKET FOR SPECIFIC PASSENGER IN A PNR TO ISSUE TICKET FOR SPECIFIC PASSENGERS IN A PNR TO AUTOMATICALLY RETRIEVE A PNR AFTER THE TICKET IS ISSUED TO ISSUE ALL ADULTS AND CHILD IN A PNR TO ISSUE ALL INFANTS IN A PNR TO ISSUE INFANT ASSOCIATED WITH PASSENGER NO 2 IN A PNR TO ISSUE TICKET BY SPECIFIC TST NUMBER TO ISSUE TICKET BY SPECIFIC SEGMENT NUMBER ITINERARY / E TICKET DISPLAY AND PRINT IED IEP [email protected] ITR [email protected]/L8 TO DISPLAY AN EXTENDED ITINERARY TO PRINT AN EXTENDED ITINERARY TO EXTENDED ITINEARARY PRINT E TICKET ITR TO E TICKET ITR (where 8 is FA line number in PNR) 171A

18 Daily Query Sales report for current Date (The Query report contains list of documents issued, cancelled, refunded for a single date or date range) Daily Query report for specific date Query report for specific date range Query report for own sign Query report for specific sign Query report for specific date range Query Report unused voided e-tickets Query Report for specific airline Query Report for only Refund transaction Display Daily report (Daily report is summary of all documents issued for a single day within the current sales period CASH, CREDIT, REFUND, AND ADJUSTMENT TOTALS Display Daily report for specific Date Display Daily report for own sign Display Daily report for specific sign Net Remit report (Net remit report provides a list of all documents issued using an incentive ticketing method such as NEGO, IT/ BT, and NET REMIT. ) Net Remit report for specific Date Net Remit report for own sign (today s date) Net Remit Report for specific sign Net Remit Report for Date range Net Remit Report for specific date and carrier SALES REPORT TJQ/SOF TJQ/SOF/D-02JUL TJQ/SOF/D-02JUL05JUL TJQ 18 HELP PAGE: HE TJQ TJQ/SAS-1234AB (Only sign with duty code SU can display this report) TJQ/SOF/D-02JUL05JUL/QTC- TKTT TJQ/SOF/D-02JUL05JUL/QTC-CANX TJQ/SOF/D-02JUL05JUL/QVP-BA TJQ/SOF/QTX-REFD TJD/SOF (FOR MORE ENTRIES HE TJD) TJD/SOF/D-01JAN TJD TJD/SAS-1234AA TJN/SOF (FOR MORE ENTRIES HE TJN) TJN/SOF/D-01JAN TJN TJN/SAS-1234AA TJN/SOF/D-01JAN15JAN TJN/SOF/D-02JUL05JUL/QVP-BA 181A

19 19 AMADEUS QUEUS The Amadeus Queue system is an electronic diary that helps you to manage your travel office s messages and reservations. Amadeus Queues help us to: Simplify your work environment Organize your workload Send PNRS and messages to queues in your office and to branch office queues Work on PNRS and messages that require further action PNRS may require further action for the following reasons: - Segments, services, options, or seats from a waitlist have not yet been confirmed. - The office responsible for the PNR has changed. - There has been a change in the flight segment. - There has been a change in the ticketing arrangement. - The ticketing time limit has expired. - There has been a change in the group PNR. Each airline and travel agent is provided with a queue bank for automatic placement of PNRS and messages. What Is a Queue? A queue is a holding area for PNRs or messages that will require further action at a later date or time. It is identified by a number from 1 to 99. Each queue can be divided into categories, which are numbered from 0 to 254. Some queues may also be further divided into four date ranges. Some queue numbers are predetermined by Amadeus because of industry standards. PNRs and messages are automatically placed in these predetermined queues by airlines, hotel companies, car companies, other providers and Amadeus. The Queue system sorts reservations and messages into three divisions: Queue Numbers Queue Numbers are assigned automatically by the system. They correspond to the type of action required in the PNR. Categories Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the exact action required in the PNR. Its displayed as ( C ) and are numbered from 0 to 254. Date Ranges Date ranges divide PNRS in the same queue in the same category according to the urgency of the action required. DATE RANGE CODE DESCRIPTION D1 Date Range 1 Today plus two (2) days in future D2 Date Range 2 Three (3) to five (5 ) days from current date D3 Date Range 3 Six (6) to Eight (8) days from current date D4 Date Range 4 Nine (9) days and beyond from current date 191A

20 20 QUEUE BANK - Every office has its own queue bank. Travel agencies are automatically provided with 16 predefined queues and airline offices with 19 queues. You can create additional queues where you can manually place PNRs and messages that require follow-up. And you can select one category to be associated to your Amadeus sign, so that any PNRs or Messages you create will be placed in the appropriate queue in your assigned category. CERTAIN ACTIONS SUCH AS CONFIRMATION/DENIAL OF A SEGMENT OR ACTIONS ON GROUP PNRS TRIGGER AUTOMATIC QUEUING OR MESSAGING. PNRS CAN ALSO BE PLACED ON QUEUES MANUALLY. EACH AIRLINE AND TRAVEL AGENT IS PROVIDED WITH A QUEUE BANK FOR AUTOMATIC PLACEMENT OF PNRS AND MESSAGES. THE QUEUES THAT ARE AVAILABLE ARE SHOWN HERE : QUEUE DESCRIPTION 0 - GENERAL Miscellaneous queue. When a specific queue is not specified PNRs automatically placed on the general queue. 1 - CONFO Confirmation on segments and/or services. Advice codes KK UU UN NO UC US Status codes HK HL DL HN 2 - KL Confirmation from Waitlist. Advice codes KL Status codes HK 3 - OPTION Option elements entered in the PNR. 4 - RPCHNG PNRs whose office responsibility has been transferred to your office. 5 - RATES Not for Qatar Market 7 - SKEDCHG Schedule Change advised from an airline. 8 - TKTG Ticketing/Time Limit on date mentioned in the TK element. 9 OA CTRL Queuing field on the PNR is that of the airline XTL Expired Time Limit i.e. from previous day/days on which no timely action has been taken. PNR will not get cancelled if the time limit has expired RQR If segment still shows HN status code after 24Hrs. 25 MLIST Pre-flight 26 MLIST Pre-flight 94 MSG-CP Follow up messages stored in Customer Profiles 96 MSG-PDR Past Dated Records 97 - MESSAGE Messages 201A

21 21 QUEUE DISPLAY OPTIONS QTQ Queue Total: All Queues (Without Categories/DateRanges) QT Queue Total: Queues with categories, date ranges QT/KWIKT2298 Queue Total: Another office QC0CA Queue Count 0, categories active QC1CE Queue Count 1, Categories every thing QC1C3 Queue count 1, Category 3 QCA Own sign associated queues/categories with messages (if Active) QCC Own sign associated without messages WORKING ON QUEUES QS TO START processing queues in the queue bank QS97 Queue start 97 (Default will be C0 and D 1) QS0C1D2 Queue Start 0, Category 1, Date Range 2 QU RT QV QN QI QD QF ET QE99 QE99C1 QE/KWIKT2298/99C1 QI Redisplays message if screen is cleared Redisplays PNR if screen is cleared Display a list of PNRS on specific Queue Deletes the PNR / MSG and displays the next one Ignores the PNR / MSG and exits the queue Delays the PNR / MSG to the delay queue and displays the next Ends transaction on the PNR and exits the queue Ends transaction on the PNR and displays the next PNR Places a PNR/ MSG on queue Places a PNR/ MSG on queue with category Places a PNR/MSG on queue with category to another office ID (here office ID is KWIKT2298 Move to next pnr in the queue SENDING QUEUE MESSAGE Sending the message through queue to Amadeus user: > QE/KWIKT2298/97 (Use Tab key to move to next line) This is test message from Amadeus Training Team Have a nice day. (Free flow text) Regards// (Enter) 211A