DISCUSSION DOCUMENT SmartShore Offerings Your Gateway to Knowledge Process Outsourcing and Remote Infrastructure Mgmt. SmartShore Services, Inc. sales@smartshore.us Tel 203-653-7235 Sep 9, 2009
Overview 1500+ team members Company offerings include KPO and IT Infrastructure management CAGR of almost 100% Over 50 clients worldwide Founders have rich experience in offshoring of services Resources 1500 812 484 270 128 5 10 24 54 2000 2001 2002 2003 2004 2005 2006 2007 2008 Vision: Deliver maximum value at reduced cost to our Customers by enabling the 24*7 global team Page 2
Selected Clients Banking & Finance Education, Media & Others Manufacturing ATM and Telecom System Integrators Page 3
Knowledge Process Outsourcing Business Research Sales Support Engineering Design Services Analytics Contracts Company Research Lead Generation Product Design Data Collection Paralegal Work Market Research Competitor Research Industry Research Collateral Production Proposal Development 3D Model Prototyping & Testing Mechanical Drawing Data Synthesis Data Contract Drafting Contract Negotiation Geography research Metrics Generation Pilot Run Financial Document Management Page 4
Remote Infrastructure Management Infrastructure Monitoring Infrastructure Maintenance Infrastructure Engineering Infrastructure Consulting Device, Port, Link monitoring 24 x 7 Network Health monitoring Proactive problem alerting ensuring network uptime Vendor Management Troubleshooting and Fault management SLA-based Multi modal Remote Helpdesk support Voice/ Chat/ Email Configuration Management, Chang e Release/ Patch Management Application response time assurance Application Driven Quality of Service (QoS) mgmt Network Bandwidth Optimization Capacity Mgmt., Trend Architecture Design, Technology Adoption Network Planning, and Continuous Process Improvement Network Implementation, Project Management Disaster Recovery System Integrators ATM & Telecom Banking & Finance Manufacturing Education & Media Page 5
Business Research COMPANY MARKET COMPETITORS INDUSTRY GEOGRAPHIES Executive Profile (1page) Detailed Profiles Customer Data New Product Development Portfolio Client preference Business Case Development Market Segmentation Market Sizing Market Forecasting New Markets Value Chain Brand Market Forecasting Competitive Intelligence/ Landscape Competing Products/ Branding Customer Satisfaction SWOT Pricing Business & Technical Trends Innovation Search Consumer preference Regulatory 5 Force Models Cross Industry Opportunities Business Partner Identification Global Landscape Distribution Channels Entry Strategies PROFILING SURVEY SCORECARDS BENCHMARKING DISTRIBUTION Page 6
Sales Support Lead Generation Collateral Production Proposal Development Metrics Generation Download lead list from databases InfoUSA Hoover s D&B Qualify leads by sending emails Phone qualification and forward to sales Marketing Campaign execution Trade show information and meeting schedules Presentation Brochures Websites Banners Logo s White Papers Newsletters Satisfaction Survey s Go to various RFP databases to search for projects in public and private sectors Prepare a draft proposal for review of the sales team Get pricing from the sales team and prepare the final proposal for sales team review Create metrics for tracking sales opportunities pursued by the sales team Follow up with sales for updates Prepare weekly/ monthly performance reports by sales rep Profit Page 7
Engineering Design Services Product Design Product design information Performance requirements. Describe what you want and how you want it to perform. 3D Model. Develop 3D computer based image. Engineering, man ufacturing, and industrial design considerations Examine the 3D model in AutoCAD etc. Obtain approval from the Client Prototyping and Testing. Based on the model and drawings Rapid Prototyping with Marketing and Production Prototyping with Advanced CNC machines and others. Mechanical Drawing Mechanical drawings of each component and assembly Production Tooling Manufacturing specifications. Pilot Run. Assembly Creation Assemblies are inspected and approved Compliance to drawing specifications. Page 8
Analytics Data Collection Data Synthesis Data Financial Data Entry and Data Collection Data Integration and Modeling Statistical Analytics Industry and Company Research Data Mining Forecasting, Pre dictive Modeling and Projections Marketing Analytics Fraud, Collectio ns and Marketing analysis Data Processing and Integration List Creation and Campaign Management Adhoc and Risk Analytics Policy Development and operations research Data Manipulation Market Research Analytics Problem Solving Quantitative Reasoning Statistical Tools Business Intelligence Tools Page 9
Contracts Paralegal Work Data Entry Scanning/ conversion of documents Creating spreadsheets etc. Contract Drafting Contract Preparation Contract Review and Proof Reading Preparing summaries and contract history Formulate task orders along with SLA s Contract Negotiation Create MSA checklist Identify best practices sheet from existing internal/ external sources Negotiate contract on sub-contract basis Agree on service level agreements within task orders Document Mgmt. Manage documents Database creation and management Legal Transcription Indexing and archiving of contracts Page 10
SmartShore Locations London, UK USA Stamford, CT New York City Philadelphia India US Day Time India Night Time India Day Time US Night Time Enables 24/7 operation Page 11
Benefits to Customers Leverage labor arbitrage opportunities to reduce operational costs 24 x 7 x 365 delivery by working on global delivery model without having Client s team in graveyard shift People Allows Client to focus on core competencies Utilize expertise of our functional experts groups in various industries Client aligned team structure to ensure the retention of client knowledge in our team and foster relationship building Senior management is very experienced in the financial services analytics and oversight provided to offshore team Page 12
Why SmartShore Offshore Talent 1500 + team Attrition almost half of industry Strong talent growth Cost Effective Delivery Model Successful growth in delivery locations across India Execution of projects in UK and US Additional Operational Savings of up-to 50% Proven Relationship SmartShore has had no failures till date Currently over 1500 resources are staffed on Projects Client will be valuable customer for SmartShore Transportable workforce Passport ready workforce willing to travel to US Ready workforce available in each technology verticals Page 13
How we will grow with you? Client Smartshore Relationship Roadmap Proof of Concept Case-by-Case Resource Supply Client Expertise Center at Smartshore 1 2 3 Selected stand-alone projects onsite at Client s location Establishing joint Project Management, Reporting and Risk Management practices Close oversight by senior management Processes are standardized SLAs for resource supply are established No project volume commitment Identify resource patterns and predict future needs Enhance Project Management practices to accommodate growing volumes Dedicated Client Development Center at Smartshore office in US / India Dedicated team Specialized training programs to address Client-specific needs HR programs: hiring specialized personnel to staff Client needs On-demand additional resource supply from Smartshore India Staff Full-time PMO Page 14
Q & A Page 15