Alcatel-Lucent OmniTouch My Teamwork Conferencing and Collaboration All in One Conferencing and Collaboration Tool OmniTouch My Teamwork is a software-based multimedia, multiparty business communications solution running on commonly available computer hardware. Use OmniTouch My Teamwork from any telephone, any location, and any browser for secure conferencing with anyone inside or outside the company no specialized software or virtual private network (VPN) required. The presence-aware, easy-to-use interface supports a full feature set including meet-me, ad-hoc, and scheduled events with click-to-conference, IM chat, application and desktop sharing, document management, point-topoint integrated video, and more. A Measurable Return on Investment Hold as many meetings as needed for any length of time and never pay an extra seat or overage charge again. Premises-based deployments of OmniTouch My Teamwork offer a measurable ROI when compared with service provider offerings, and because it is software-based adding users and features is easy no cumbersome and expensive proprietary hardware to purchase and install. High user adoption rates accelerate the return on investment because the plug and play interface requires minimal training with all conference controls visible and accessible in a single click. Presence-based collaboration eliminates the delays associated with email and voice mail, encouraging real-time, results-driven communication for faster response times. OmniTouch My Teamwork Highlights Full-featured multimedia, multiparty conferencing and collaboration running on a single computer Software-based with no proprietary hardware for low cost deployment and maintenance Works with Alcatel-Lucent and legacy telephone systems or connects directly to public TDM and IP networks (SIP) Direct connection to the PSTN with mixed IP and PSTN calling environments Secure and accessible via any telephone, any PC, any browser, and any location Browser-based no client downloads for a plug and play end-user experience Easily scales from two to thousands of concurrent users via software licensing Standards-based SIP and XML APIs for fast and efficient integration with existing business applications
For Businesses of All Sizes OmniTouch My Teamwork easily scales accommodating businesses of all sizes small firms to large multinational organizations. For businesses with high monthly audio or web conferencing usage, OmniTouch My Teamwork can provide an ROI in as little as three months. With geographically distributed, multi-tenanted stacks for least-cost routing, redundancy, enterprise federation, and automatic failover, large enterprises enjoy reduced telephone bills and optimal performance and reliability. For all organizations, OmniTouch My Teamwork streamlines communucation with presence-based IM for ad-hoc chat to minimize delays associated with asynchronous communication tools like voice mail and email. For small businesses, this means doing more with less and the added support for a low cost single processor hardware platform makes the solution ideal for smaller businesses. All companies and employees benefit from implementing green technologies that help reduce travel costs and support telecommuting saving many workers up to hours a day in travel time, which could be spent on the job or enjoying a higher quality of life. For End Users The single-click interface is easy to use with multiple ways to initiate actions so that end users are up and running in minutes. With no large software client to download and maintain, common use barriers are removed and workers quickly appreciate the anywhere, anytime access from the home or office. The presence-driven ad hoc communication and click-to-conference capability with both internal and external contacts saves valuable time by minimizing voice mail and email. All of these factors lead to high user adoption rates with additional savings benefits for companies. For System Administrators For system administrators, the intuitive user interface and thin client reduces help desk calls and IT overhead. Equipped with easy-to-use management tools like auto provisioning with Microsoft Active Directory and secure LDAP authentication, OmniTouch My Teamwork is simple to administer. The browser-based administrative interface provides feature configuration, software and licensing upgrades, call detail reports (CDR), language and brand customization, remote SNMP and SMTP monitoring for alerts and alarms, and IM logging with SMTP retrieval. Advanced Features Telephony presence with Alcatel-Lucent OmniPCX Enterprise On demand recording playback with synchronized audio Event management features including Webinar and lecture mode options for larger events Scheduling with Outlook and Lotus Notes email invitations and calendar appointments All sessions are encrypted, archived, and logged Multi-tenancy capability to support large enterprises and hosted deployments Browser-based operator console feature for large events and service provider solutions Supports geographically distributed network topologies PUBLIC FINANCIAL MANAGEMENT, #1 RANKED ASSET MANAGER TO U.S. LOCAL GOVERNMENTS Within three months conference call volume increased with the use of OmniTouch My Teamwork and still averaged a cost savings of 80%. With those types of savings, the system paid for the initial investment to purchase it in less than two months. DAVID L. SCOTT, CIO PFM 2 Alcatel-Lucent OmniTouch My Teamwork Conferencing and Collaboration
OmniTouch My Teamwork Solutions In addition to the native OmniTouch My Teamwork solution for large enterprises, Alcatel-Lucent s conferencing and collaboration product suite includes the following all running on the SIP and software-based OmniTouch Advanced Communications Server (ACS). OmniTouch My Teamwork Office Edition Packaged and priced for the small business with ad hoc and scheduled audio conferencing; application and desktop sharing; file sharing; and Windows Mobile 5 Pocket PC client access. Bundles include both audio and data ports with the IP trunk software licensing required for OmniPCX Office. OmniTouch My Teamwork for Window Mobile 5 Pocket PC Allows OmniTouch My Teamwork enterprise customers with Windows Mobile 5 devices to access conferencing and collaboration features including contacts presence with click-to-conference; view and join conferences; view and control Web presentations; conference call control; and dialing contacts from Windows Mobile 5 Outlook contacts list. OmniTouch My Teamwork for Windows Mobile 5 Pocket PC OmniTouch My Teamwork Land Mobile Radio Conferencing and Collaboration (LMRCC) Enables land mobile radios (LMRs) to conference with any telephony device on traditional, VoIP, and next generation networks. The solution assists local, state, and federal governments with emergency response initiatives and industries with deployed field personnel. OmniTouch My Teamwork for Microsoft Office Communicator 2005 Offers carrier-grade multipoint audio conferencing with scheduling and recording capabilities to Communicator 2005 users, allowing enterprises to eliminate third-party audio conferencing for a hard ROI. OmniTouch My Teamwork for IBM Lotus Sametime 7.5.1 Delivers multiparty audio conferencing with clickto-conference, recording, advanced call controls and scheduling support all from the Lotus Sametime interface. For Lotus Sametime 7.5 users this eliminates the monthly costs associated with audio conferencing services. Multimedia Instant Conferencing (MMIC) or Alcatel-Lucent 8628 Hosted and managed service options for carriers with full rebranding and modular feature licensing for service level offerings. Other carrier features include blade server support, extensive software monitoring and automatic restart, multi-tenancy, and operator console for assisted conferencing. NDS GROUP, ENABLING BROAD- CASTERS, MEDIA OPERATORS, AND CONTENT PROVIDERS TO DEPLOY DIGITAL PAY TV TECHNOLOGIES Thanks to the Alcatel-Lucent installation, we re able to interact more effectively between global sites; giving us the much needed productivity boost. On top of this, we ve been able to reduce costs immediately without compromising the security of our network. MARTIN SMALE, IT DIRECTOR, NDS GROUP Alcatel-Lucent OmniTouch My Teamwork Conferencing and Collaboration 3
OmniTouch My Teamwork Features Presence and Instant Messaging Presence and IM access from any location, PC, and browser Telephony presence for Alcatel-Lucent OmniPCX Enterprise calls Customized and pre-configured presence settings (Away, Busy, Offline, Online, Out to Lunch,) Configure presence status when inactive Open standards-based instant messaging with encryption Multiparty chat and multiple concurrent IM sessions per user Add contacts to existing chat sessions Choose to block or receive IM when busy Personal, annotated, and time stamped IM logs Create and manage multiple contacts groups per user Database directory lookup for contacts search from LDAP or server Block select contacts and manage block lists Add external contacts as speed dial numbers for click-to-conference OmniTouch My Teamwork Contacts Window Voice Conferencing Ad hoc, scheduled and meet me modes Click-to-conference and group call Dial out to add participants System call back feature to join conferences Call control via interface and IVR prompts Conference locking and hold Mute/unmute all participants Active talker indication Recording via interface and IVR Confirm call back number and dial out with prompt settings prevent misdials and voice mail pick ups from joining the call Multiple language voice prompts Web Conferencing Ad hoc, scheduled, and meet me modes Multiple ways to schedule and start sessions Join via Web conferencing login page Upload PowerPoint files for remote viewing Password and SSL protection options for presentations Application and/or desktop sharing Co-browsing and collaborative document editing with remote control sharing Document storage and sharing (upload/download attachments) Invite/add a contact(s) to a session Recording with on demand playback and synchronized audio Public and private IM chat sessions Video Conferencing Peer-to-peer, one-to-many, and multipoint video Integrated web-based video client (Windows XP SP2 and SIP only) Peer-to-peer video with SIP client (no video MCU required) Automatic configuration for peer-to-peer video in flat networks Integration with leading third party video conferencing switches, gateways and gatekeepers, SIP registrars, and session border controllers Endpoint support for room systems and desktop video clients Audio deployment options during video sessions Client support: RTC, SIP, and H.323 4 Alcatel-Lucent OmniTouch My Teamwork Conferencing and Collaboration
Conference Scheduling Scheduling interface for scheduled and reservationless events Outlook and Lotus Notes email invites and calendar appointments with embedded URLs to join events Pre-upload presentations and attachments Voice port reservations Lecture and Web conferencing mode settings Customize conference access codes Auto extend sessions and conference ending reminders Event Management Leader and participant rights Non-provisioned user access to events Upload materials in advance or on the fly Supports multiple attachments and presentations Host leader-required or leaderless events Call control via interface or IVR (mute, add, drop, hold callers) Mute/unmute all participants Roll call/number of participants Conference locking and hold Click to add contacts/media Dial out/invite a contact to add participants Single-click recording Confirm call back and dial out with prompt settings prevents misdials and voicemail pick ups from joining the call Participants may mute/unmute their lines Hide inactive participants Call detail reports for every event Conversation history with complete event record IM log, media used, participants, and more Multiple language options for voice prompts and user interface Recording Synchronized playback of audio and web presentations Email playback instructions with recording links Non-provisioned users can access recordings via URL Stored securely on server or download locally Play recordings into conferences or listen over the telephone Password protection option for recording Customization Full rebranding for service provider deployments XML APIs for presence and audio integration into portals and legacy business applications Multiple languages including Chinese, French, German, Italian, Japanese, Korean, Portuguese, and Spanish User-specific and configurable interface language Alcatel-Lucent OmniPCX Enterprise Support Telephony presence supported Call barring by user, group, or organization Spatial redundancy for reliability and service OmniVista 4760 support to charge calls by PBX extension Teamwork services available via OmniTouch My Instant Communicator OmniTouch My Teamwork Active Conversation Window Alcatel-Lucent OmniTouch My Teamwork Conferencing and Collaboration 5
OmniTouch My Teamwork Specifications Capacity Maximum number of conferences per server: 300 Maximum number of G.711 calls: 600 Maximum number of G.729A calls: 320 Maximum number of G.726-32 calls: 320 Integrated PSTN/TDM gateway (optional) Maximum TDM users per server T1: CAS 192, CCS 184 E1(Euro-ISDN): 240 100,000 provisioned users/server (dial in conferencing) Stack servers for scalability, conference spanning, IM and presence federation, and redundancy Geographic server distribution for toll calling arbitrage Computer Requirements Intel-based computer that supports Red Hat Enterprise Server Release 4.0 Interfaces and Protocols DTMF, H.323 (video), HTTP, HTTPS, MGCP, SDP, SIP, SMTP, SNMP, XML SIP Standards: RFCs 2327, 2833, 2848, 2976, 3261, 3263, 3265, 3428, 3515, 3891, and 3892 VoIP Transport: RTP Audio codec: G.711 a-law and mu-law, G.729A, and G.726-32 Supported browsers: Internet Explorer, Firefox, Mozilla, Netscape, and Safari Network Infrastructure Interoperability with leading vendors PBXs, PSTN gateways, softswitches, and SIP soft phones Any desktop PC, Mac, Unix Any network (PSTN and IP) or phone (PBX, softphone, mobile) Alcatel-Lucent product support OmniPCX Enterprise (OXE) and OmniPCX Office (OXO) OmniVista 4760 OmniTouch My Instant Communicator 5020 Softswitch Product Suite 8688 Media Resource Function 5350 Presence Server VPN Firewall Brick VitalQIP DNS/DHCP IP Management Software VitalSuite Network Management MINIMUM REQUIREMENTS SMALL-MEDIUM BUSINESS LARGE ENTERPRISE AND SERVICE PROVIDERS Processor Single processor, dual core Dual processor, dual core Memory 2 GB 2 GB Hard drive (2) 70 GB or greater (2) 150 GB or greater RAID Software RAID 1 RAID 1 Media drive DVD reader DVD reader Network Interface (2) 100 Base-T, minimum (2) 100 Base-T, minimum Capacity 120 concurrent audio Full capacity of OmniTouch My Teamwork and data conferencing ports audio conferencing ports. and 3,000 IM users 6 Alcatel-Lucent OmniTouch My Teamwork Conferencing and Collaboration
Reporting All reports available via browser, XML or comma delimited format Pre-defined administrative reports Call detail reports (CDR) by user, tenant, or server for billing Real-time monitoring via browser or SNMP Traffic and network statistics Alarm and event logs Security Secure account authentication (locally, via LDAP, LDAPS, or third party single-sign-on system) End-to-end security using TLS (Transport Layer Security) and SSL (Secure Sockets Layer) protocols Separate leader and participant access codes Ability to lock conference and drop callers from session Password protected sharing IM auditing and archiving to email format Password policy management with mandatory change intervals Inter-organization access may be open or limited for security System Administration Browser-based administration interface Multi-tenanted administration views and provisioning domains Flexible allotment of scheduled and ad hoc ports Disk quota allotment and management Authenticated SSL/HTTPS interface Flexible user provisioning (locally or via LDAP and LDAPS) Bulk provisioning of users, groups, and tenants via URL Real-time SNMP and web monitoring of system status and conference activity Alerts/alarms SNMP v2 & v3 and SMTP (email) Configurable nightly system backups and fast cold-spare restore Global date and time zone support Network protocol segmentation Licensable features by server, by user or organization Up to 16 phone numbers per tenanted organization each with its own language prompt set Toll free phone number support Audio Conferencing with or without scheduling and IM interface Server dial-out or Participant dial-in Data Conferencing Add Video Add data Add more participants Add voice Conference Alcatel-Lucent OmniTouch My Teamwork Conferencing and Collaboration 7
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