WESTERN STATES HOSTAGE NEGOTIATORS ASSOCIATION 2015 Featured Presenters' Information FBI Presentation - Captain Phillips, Maersk Alabama, & Somali Pirates, by FBI Crisis Negotiation Unit Staff On April 8th, 2009 Somali Pirates boarded and hijacked the freighter Maersk Alabama, 240-nautical miles off the coast of Somali. A variety of tactical and negotiated events occurred over the next five days, including hostage negotiations conducted by FBI Unit Chief John Flood and FBI Supervisory Special Agent Mark Thundercloud. During the takeover, the crew hid in a secure area of the ship but were discovered. A fight ensued with the pirates, one pirate was injured and was held by the crew. The captain, Richard Phillips, stayed at the controls but was captured and threatened. The crew had intentions of trading their captured Captain for the Somali pirate. However, the pirates kept Captain Phillips and escaped on the freighter's life boats. They headed to the Somali coast. The US Navy was alerted, responded, and we're able to contain the life boat. Negotiations ensued and that will be the subject of this presentation. The injured pirate was released to the US Navy and remained in custody. The results were well covered by international media. This is your chance to hear how negotiations helped in the successful rescue of Captain Phillips. Presentation Summary of Our Most Common Negotiation Mistakes by Gary McDougall This presentation will offer the Negotiator examples of errors most commonly made during the negotiation process. Based on contributions from Negotiators from across North America, we will explore the specific situations in which we often drop the ball and discuss strategies for managing those situations more effectively. The presentation will include an exploration of topics including the pitfalls associated with positional negotiation and problems that occur when we move toward problem solving without first earning the right. We will also examine the challenges that are created when we, as Negotiators, spend too much time monopolizing the conversation and shift away from our proven strategy of applied active listening skills. The concept of action imperative will be explored which speaks to our perceived need to take an action when that action may not be in our best negotiation interests. We will conclude the
presentation with a discussion of the pitfalls associated with allowing the actions of the subject to define our success or failure; we should not measure our success or failure based on the actions of the subject. Biography for Gary McDougall Gary is a retired police officer who served with the Calgary Police Service for 25 years; the last 8 years of his career, Gary was a member of the Hostage/Crisis Negotiation Team. He served as both a Team Leader and Training coordinator for the Calgary Hostage Negotiation team and upon retiring in 2006, Gary formed a company called Conflict Solutions. He is currently on the speaking circuit, delivering training in a number of disciplines which include effective negotiation skills, conflict management, dealing with difficult clients, ethics in the workplace and workplace violence issues. Gary is both a graduate of the FBI Hostage Negotiators Training School and has also served as an Instructor at the FBI Training Academy in Virginia, assisting in the training of new FBI Hostage Negotiators. Presentation Summary of Illinois DOC - Dixon Incident Hostage Taking by Dan Field May 11 th 2006 Illinois Department of Corrections Negotiators Dan Field and John MacIntosh respond to the States Maximum Security Psychiatric wing where a convicted serial rapist holds his female mental health therapist hostage by knife point during 26 hour standoff. The inmate assaulted is serving 60 years for a series of rape convictions. He has assaulted and barricaded himself and the victim in a storage closet within the actual psychiatric housing unit wing. Unique issues arise as the offenders remained on the unit while negotiations were on going. The presentation takes you through the perspective of a hostage negotiator s face to face barricaded challenges including personal emotions of initial call out and dispatch to and after a major crisis incident. Incident Command Post issues and Administrative conflicts specific to Correctional Crisis incidents. Dan shares the IDOC s Crisis response team structure, protocol for emergency response within the states correctional system as well as unique tactical issues and negotiations strategies that came to bear while working to resolve this critical incident. Biography for Dan Field Dan is now retired from the Illinois Department of Corrections where he served as the Statewide Crisis Negotiations Response Team Leader. He began his career as a correctional officer for 10 years later promoting to Correctional Counselor, Casework Supervisor and Clinical Services Supervisor. He has been with the Illinois Department of Corrections for over 27 years and a crisis negotiator since 1995. Dan s Correctional experiences have included first responder as an officer during the 1992 Shawnee Correctional Center Riot that required retaking the barricaded unit with a shotgun squad, first responder to an escape that included a high speed chase ending in the fleeing inmates driving off a 50 foot bluff into the Ohio River bottoms in a stolen truck, serving as the primary negotiator during
the 2006 Dixon Hostage incident and in 2009 as the Southern Team leader during a hostage incident that required lethal use of force at the Pinckneyville Correctional Center involving the facilities librarian. Dan received the FBI Crisis Negotiations training certification in 1996 and has provided case study since then for the Bureau and additional Classes and Conference seminars throughout the US and Canada. Most recently Dan has been developing training material and Crisis Negotiators scenario evaluation forms for role players to use as well as consulting for Corrections specific Crisis negotiator training. Dan received his Bachelor s of Arts degree in Criminal Justice from Eastern Illinois University. Presentation Summary of Open Source Exploitation to Collect Intelligence, by Lauren Seawright, FBI Intelligence Analyst The presentation will discuss open source exploitation to collect intelligence to assist in crisis negotiations. The presentation will include a review of open source research techniques and social media exploitation to identify specific information to help crisis negotiators. Biography for Lauren Seawright, Federal Bureau of Investigation Lauren Seawright has been an FBI intelligence analyst for six years, serving in the Boston Division and Anchorage Division. She is currently the collection management coordinator for the Anchorage Division. Analyst Seawright previously served as the cyber intelligence analyst for FBI Anchorage. Prior to transferring to Alaska, Analyst Seawright served five years in the Boston Division covering economic crimes for two years and all programs in the State of Maine for three years. Analyst Seawright has a Bachelor s of Arts in International Relations from Tufts University and a Master s of Science in Strategic Intelligence from the National Intelligence University. Presentation Summary of Black Friday Robbery by Sergeant Harry Drucker, Los Angeles County Sheriff s Department. The scene is Black Friday, day after Thanksgiving, 2013. Sergeant Drucker's team responded to an armed robbery where a suspect robbed a drug store for hydrocodone. The suspect's 'escape' led him to a cell phone store where he dealt with the store's employees. Barricaded, suicidal, and wanted by the police, the negotiations begin. Sergeant Drucker, an 18-year negotiator will present his team's Black Friday incident, the negotiations and the results. Biography for Sergeant Harry Drucker A 27-year veteran of the Los Angeles County Sheriff s Department, Sergeant Harry Drucker has served more than half of his law enforcement career as a hostage/crisis negotiator. Now serving as one of the Department s negotiation team leaders, Sergeant Drucker responds to barricaded suspect
and hostage situations across over 4,000 square miles of Los Angeles County. Sergeant Drucker has also instructed thousands of hostage negotiators across the United States and Canada. Like most of the nation s negotiators, Sergeant Drucker maintains a collateral assignment. Between call-outs, he runs the Department s studio that produces training videos. Sergeant Drucker has worked a variety of Custody and Patrol assignments including five years as a Civil Litigation Investigator and four years as one of his Department s Public Information Officers. Sergeant Drucker is a member of the International Police Association (IPA) and the California Association of Hostage Negotiators (CAHN). An avid alpine snow skier and racer, he is also a member of the board of directors of the North American Police Ski Championships, a non-profit organization that raises funds for the winter sports programs of Special Olympics. Sergeant Drucker is a graduate of the FBI s National Crisis Negotiation Course, holds an Associate of Science degree in Administration of Justice and a Bachelor of Science degree in Business Administration. Harry lives in Sherman Oaks, a suburb of Los Angeles, with his wife and their three children. Presentation Summary of Negotiations From the Last Frontier by Detective Kimberly Horn, Juneau Police Department. On Saturday, April 7, 2012, former Juneau Police Department Lieutenant, Troy Wilson, opened fired on his former fellow officers as they responded to a disturbance call at his residence. Wilson s wife had fled their residence and called Juneau PD to report her husband was drunk, had a gun, and was threatening to hurt himself. He warned if any police officers came near the house, he would shoot. Before it was over Troy Wilson fired over 75-shots in his quiet neighborhood, striking a police vehicle, neighbor s homes and barely missing officers who responded to the scene. After four hours of negotiations with the Juneau PD Crisis Negotiation Team, led by Detective Kim Horn, Wilson surrendered. Wilson, a 17 year veteran of Juneau PD, served as a Sergeant in Patrol and the Community Service Unit. Wilson was promoted to Lieutenant and assigned to the Communications Center and subsequently the Criminal Investigations Unit. During his employment he was a sniper on SWAT and eventually becoming the SWAT Team Leader. He was known and well respected at Juneau PD and in the community. Biography for Detective Kimberly Horn Detective Horn was born and raised in Juneau, Alaska and has been with the Juneau Police Department for over 30 years. She has been a member of the Juneau Crisis Negotiation Team for the past 20 years. Kim trained in the FBI Crisis Negotiation Course and has attended several conferences and seminars. Kim started her Juneau PD career as a Public Safety Dispatcher then transferred to the Community Service Unit before beginning her career as a sworn Police Officer. Kim served as a School Resource Officer, a Patrol Officer and promoted to the Criminal Investigations Unit as a Detective investigating Crimes Against Persons.
Kim is also a member of the Women Police of Alaska, a board member of the Southeast Alaska Critical Incident Stress Management Team and a long standing member of Alaska Peace Officers Association. Most importantly, Kim is a mother and grandmother. Presentation Summary of Suicide, Negotiations, & Tactical Intervention This presentation will cover three incidents where the negotiations team and tactical components coordinated efforts to bring a suicidal person into custody. The results, good or bad, will be revealed and the aftermath of Use of Force will be discussed. Biography for Sergeant Michael Odle Sergeant Odle is with the Los Angeles Police Department since 1979. He is currently assigned to Use of Force Review Division where he leads the newly formed Strategic Analysis Force Education (SAFE). SAFE provides administrative training to individual officers, supervisors and command personnel on various Use of Fore and tactical related issues, including those based on lessons learned. Prior assignments include; Hollywood Area as a patrol and vice supervisor, Metropolitan Division, Special Weapons And Tactics Team (SWAT) and has served as the senior Team Leader. Sergeant Odle has been involved in Negotiations from both sides of the operational equation. Sergeant Odle is a much decorated Law Enforcement Officer.