MISTRAL MOBILE M-AGENT BANKING SUITE

MISTRAL MOBILE M-AGENT BANKING SUITE

M-AGENT BANKING SUITE A complete Agent Banking solution to enable the rapid, cost-effective roll-out of agent services everywhere. Purpose M-Agent Banking Suite is intended for banks offering agentbanking services, microfinance institutions and credit cooperatives. It enables the agents to use their mobile devices to perform all the customer servicing such as account opening, deposits, withdrawals and payments on behalf of the customers. Primary use cases Benefits Customer account opening in line w KYC Deposits and withdrawals Money transfer and payments on behalf of customers Customer SMS receipts on balance and transactions Adding new use cases instantly to all the agents in the field Agents online everywhere even in rural areas as no data coverage limitations, allowing serving 100% of population Fast adoption with an easy-to-use, icon-based user interfaces Increased customer confidence through SMS receipts Centralized agent commissions, velocities and fee management Zero-cost instant use case updates to agent devices with the Admin Console Easy integration to the core system, with modular architecture allowing system to grow as business scales No USSD nor SIM dependencies 2

INCREASE YOUR PROFITS WITH M-AGENT BANKING SUITE Mistral revenues and cost advantage building blocks Mistral revenue enhancing blocks Mistral cost reduction blocks ($) Alternative Solutions Revenue ($) + Larger Agent Coverage - Reduced HW Costs + Online Everywhere - Less Training and Support + Intuitive Experience - Secure Experience + Instant New Use Cases - No Change Request Costs m-agent Banking Suite Revenue Dual Effect On Profit Line With m- Agent Banking Suite Alternative Solutions Cost m-agent Banking Suite Cost 3

M-AGENT BANKING SUITE ENABLES BILLIONS OF PHONES TO BE AGENT TOOLS Traditional approaches M-AGENT TM BANKING SUITE Capital expenditure for POS terminals and PCs high Connectivity limitations due to mobile data and internet requirements Custom application development and maintenance on POS terminals expensive No need for HW investments on PCs or POS terminals Online everywhere, even in the absence of mobile data, serving 100% of population Remote feature management and agent network management increasing operational efficiency 4

WIDE RANGE OF USE CASES ALL ENABLED WITH ON AGENT MOBILE DEVICES Account opening with full KYC data capture Cash deposits and withdrawals Bill payments Payment of salaries Local money transfers Balance inquiries Loan dispursements and repayments and any new use case can be deployed instantly to all of your agents in the field 5

INTUITIVE AND POWERFUL EXPERIENCES SUPPORTING THE NATURAL WORKFLOWS All the data fields are fully remotely configurable. Applications are provided on a fully white label basis. 6

M-AGENT BANKING SUITE STANDARD PACKAGE AND ADD-ON OPTIONS Standard package Default use cases: Account opening, deposit, withdrawal, account balance query, and customer notifications via SMS Applications: Android and Java mobile device platforms Agent management: Agent network management enables commissions, liquidity, transaction velocity limits and fees to be all managed centrally Gateway: Money Mobility Gateway with standard configurability features for adding new use cases such as loans and customer payments (subject to transaction backend capabilities) Available add-on options to enhance the capabilities Agent account management system: hosting dedicated agent accounts out of the core banking system Biometric authentication for customers: biometric readers and database for storing customer biometric data for for authentication purposes Additional monitoring features: KYC tracker, agent geo-tracker and business intelligence&reporting Additional mobile device platforms: e.g. Android tablets for enhancing the usage experience Additional HW add-ons: e.g. receipt printer, card reader to support closed-loop cards Pricing for add-ons available on request 7

STANDARD PACKAGE: GATEWAY CORE Description Money Mobility Gateway handles the secure communication between the mobile devices and the transaction platform, and provides full remote feature configurability through web-based tool. Purpose Core part of Money Mobility Suite to handle all the mobile logic between the transaction platform and mobile devices. Benefits Provides full remote feature configurability of mobile applications; yielding up to 70% cost savings on mobile application lifetime costs and providing 80% faster time to market on new features. Meets all security requirements and integrates to any transaction platform to provide the full mobile front-end for those. IP or SMS Transaction Platform IP or SMS Money Mobility Gateway 8

STANDARD PACKAGE: AGENT NETWORK MANAGEMENT (ANM) Description AMP provides features required for managing the sole agents, subagents and super agent accounts such as commission calculation, velocity limits, fees, taxes and authorizations. Purpose Used for agent banking to provide central management functions on the sole agents, sub-agents, super-agents in the field. Complements the AMS with effective management capabilities Benefits Agent network management can be operated centrally via intuitive web-based tool, enabling operationally efficient management functions. This is done without changes or additions to the Core Banking System. 9

STANDARD PACKAGE: AGENT ANDROID APPLICATION Description Agent application for Android-based mobile phones, providing powerful user experience and full configurability capabilities. Purpose Provided to all agents with Android phones to enable them to handle the customer servicing. Benefits Android based smartphones are majority of smartphones in the markets. Provides intuitive branded user interface, full remote configuratibility, and ability to transact even in the absence of mobile data. Application development cost savings up to 150-250kUSD over lifetime, with time-to-market advantage allowing to acquire larger userbase. 10

STANDARD PACKAGE: AGENT JAVA APPLICATION Description Agent application for feature phones capable of running Java applications, providing powerful user experience and full configurability capabilities. Purpose Provided to all agents with Java-enabled phones to enable them to handle the customer servicing. Benefits Java-enabled devices typically make up to 20-30% of mobile devices in growth markets. Provides intuitive branded user interface, full remote configuratibility, and ability to transact even in the absence of mobile data. Application development cost savings up to 150-250kUSD over lifetime, with time-to-market advantage allowing to acquire larger userbase. 11

OVERVIEW CASE STUDY: ADARSH CREDIT CO-OPERATIVE Adarsh Credit Co-Operative Society is among India s leading credit cooperative societies in terms of branch network, agent strength and deposit base. It operates in 15 states through over 90,000 agents and 700 branches. With the new Adarsh Credit mobile solution powered by Mistral Mobile, agents use their mobile phones to take deposits, handle loans and provide payment and customer services. Agents no longer need a POS machine and all the deposit-taking can be handled instantly while they are still with the customers. Even in rural areas without mobile data availability, the powerful capabilities of Mistral s solution means transactions can be completed instantly and securely. Adarsh agent making collection from a customer 12

TANGIBLE BENEFITS CASE STUDY: ADARSH CREDIT CO-OPERATIVE Online Everywhere: Even when data service is not available, the solution still completes the transaction. It enables Adarsh agents to collect and transact everywhere. Branch Operations Optimization: Transactions are posted online into the core banking system in real-time as the collection entry is made. It saves manual efforts required at the branch offices and results in savings in man power and infrastructure expense. Better Float Management: Previously there were long gaps between cash collection by the Adarsh agent and actual deposits into customer accounts at a Adarsh branch office. Now Adarsh branch officers always know how much cash is carried by an Agent. This has allowed Adarsh to put improved controls on the amount of cash held to improve float management and reduce the risk of theft. Increased Customer Confidence: Money is deposited into the customer s account at the same moment that the cash is collected and the customer is informed by SMS immediately thereafter. It provides security and confidence to the customers to do transactions with the Adarsh agents. Additional Financial Services: With the availability of an online mobile agent management platform, Adarsh is planning to expand its offering of financial services products to its members. 13

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