Oracle Process Cloud Service Rapidly Automate & Manage Process Applications Linus Chow Master BPM Champion
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BPM Overview & Benefits Agility Visibili ty Efficien cy
The Digital Business Challenge Trends Affecting BPM Technology Reshaping Value and Economics Customers in Control, High Expectations Need IT-led Business Innovation and Agility Oracle Confidential Internal/Restricted/Highly Restricted 5
Process Challenges Disconnected Customer Experiences Proliferation of Cloud Silos Disconnected front-end & back-end business operations Lack of Self-Service Slow Time To Market & Lost Opportunities Takes too long to build solutions Difficult to change solutions in an agile manner Dependency on IT Business-IT Gap Lack of Visibility & Business Control No end to end visibility Rigid processes; Unable to change on the fly Unable to tap into tribal knowledge for smart decisions Oracle Confidential Internal/Restricted/Highly 6 Restricted
Why BPM in the Cloud? Empowering Line of Business IT Operations Performance & Costs Faster Response Higher QoS Lower Risk Lower Costs Do More with Less Application Developers Agility & Lifecycle Rapid Development - Zero Code Easy to customize Easy to Manage Frequent Releases Build Once Deploy Anywhere Line of Business Visibility & Control Ease of Use Ubiquitous Access Rich Insights Built for change Innovate Oracle Confidential Internal/Restricted/Highly Restricted 7
Oracle Cloud - Platform as a Service Offerings IT/Developer Line of Business User Enterprise-Class Public Cloud Services Documents Process Management Social Business Intelligence Big Data Database Java Developer Mobile Integration Compute Storage Messaging Identity Systems Monitoring & Analytics Oracle Confidential Internal/Restricted/Highly Restricted 8
Oracle Process Cloud Service V1 Highlights Rapid Process Automation & Productive Work Management 2 Work Productively Responsive & Mobile Apps 1 Visibility & Agility Metrics, Dashboards & 3 Business Control Fast & Easy Integrate & Extend 4 SOAP, REST & Integration Cloud Service Easy to build, change, & manage Business Apps Self Service Complete Lifecycle & Management By Exception 5
Extending Oracle SaaS With Process Cloud Common Theme: Approvals, Extensions and Integrations Approvals & White Spaces: Rules based approvals; Exceptions; Automate edge Tailor-to-Fit processes & Custom: Highly variant processes; Custom processes to cater to Cross Pillar business conditions Workflows: Automate & Streamline processes across CX /non CX Apps Opportunity Approval Deal Approvals CPQ Integration Approve product availability by country Partner On boarding & Programs Management Partner Deals Management Special Order Process Contracts Management (Sales Cloud & ERP ) Customer Service Approval for returns (Sales Cloud & Service Cloud) Oracle Copyright 2014 Oracle and/or its affiliates. All rights reserved. Company Confidential Internal Only 10
Sales Cloud Integration Partner Program Approval Oracle Confidential Internal/Restricted/Highly Restricted 11
User Personas & Needs End User Who? Casual Users Process Participants What they do? Kick off Processes Commonly performs approvals What they need? Multi-Channel Interfaces Intuitive Interfaces Optimized Click Experience Power User Who? Process Owner, Process Manager Process Operations Manager, Admin What they do? On-boarding of service Monitor process/business health Drill down to instances/troubleshoot Configure & tailor-to-fit processes Designer Who? Analyst, Business User What they do? Build Applications (Process, Forms, Rules, Data, Metrics) Manage Application Lifecycle What they need? Tools for rapid process automation Templates & interface discovery Sandbox & Complete Lifecycle Mgmt Copyright 2014 Oracle and/or its affiliates. All rights reserved. What they need?
Fast & Easy Application Composition Oracle BPM Composer Business Driven Composition Starter Patterns, Import Options Collaborative Design Zero-Code Business Led Forms Build Once & Run Anywhere! Rich Palette & Dynamic Access to Business Data Oracle Confidential Internal/Restricted/Highly Restricted 13
Fast & Easy Application Composition Oracle BPM Composer Business Rules Excel like Decision Tables If-Then Statements Auto-generated Rule Tests Complete Lifecycle Version Management Sandbox for Validation Test to Prod Promotion Oracle Confidential Internal/Restricted/Highly Restricted 14
Productive Work Management End User BPM Mobile App BPM Workspace Cross Platform Mobile App Email Responsive & Personalized Secure & Responsive Task Notifications Manage Tasks Integration with Native Mobile Features BAM Alerts Collaborate around Tasks Organize Tasks Track Tasks Offline support Access Workspace from Email REST API & Oracle Mobile Application Framework Oracle Confidential Internal/Restricted/Highly Restricted 15
Business Visibility & Agility Power User Business Visibility Business Agility Rich Out of the Dashboards Detailed Audit Trail for drill-down Monitoring Process, Tasks & People Powerful Process Change capabilities Bottleneck Analysis Dynamic Reassign & Delegate Trend Analysis Alerts & Notifications Oracle Confidential Internal/Restricted/Highly Restricted 16
Self-Service Oracle BPM Workspace Automatic Filtering Contextual Actions Alerts Alerts & Guided Navigation Path for Problem Resolution Oracle Confidential Internal/Restricted/Highly Restricted 17
DEMONSTRATI ON Process Cloud Demonstration
Integrate & Extend Oracle BPM Composer Integration with Applications Integration Cloud Service Simplified: web based, point & click integration experience Intuitive Visibility: Rich monitoring & error Simple Authentication management (Username/Password & Tokens) Pre-integrated: Oracle SaaS Auto-Association & On-Premise Integration via Reverse Proxy Auto-Discovery (Post v1.0) Rich Connectivity: Cloud & On-premise connectors Recommendations: Built-in recommendation Oracle Confidential Internal/Restricted/Highly 19 engine for guidancerestricted SOAP
Oracle Process Cloud Benefits Quick Ramp to Productivity Business-Led Rapid Development Build for Change Quickly create Mash Apps that span cloud & on-premise Applications BPM for Masses & for all Process Types
Oracle Process Cloud Service Rapidly Automate & Manage Business Applications Linus Chow Master BPM Champion