formerly Help Desk Authority 9.1.2 Quest Free Network Tools User Manual
2 Contacting Quest Software Email: Mail: Web site: info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA www.quest.com
3 Refer to our Web site for regional and international office information. 2012 Quest Software, Inc.. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser s personal use without the written permission of Quest Software, Inc. Disclaimer: The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document. If you have any questions regarding your potential use of this material, contact: Quest Software World Headquarters LEGAL Dept. 5 Polaris Way Aliso Viejo, CA 92656 email: legal@quest.com Refer to our Web site (www.quest.com) for regional and international office information.
4 Table of Contents Overview... 5 From the Tools Menu... 5 From the Toolbar... 5 From the Issue or Asset Window... 6
5 Overview When integrated with Help Desk Authority, the Quest Free Network Tools suite provides help desk technicians with dozens of network management and monitoring tools from a single, integrated interface. Launch Quest Free Network Tools directly from the help desk ticket, with the proper settings, from the perspective of the affected device Troubleshooting tools include device management, server and application monitoring, deep network discovery and more Create device groups, save tool settings and favorite tools to reduce troubleshooting and resolution times From the Tools Menu From the Tools menu, select Quest Free Network Tools as shown in the following image From the Toolbar From the Toolbar, select the Quest Free Network Tools icon
6 From the Issue or Asset Window Open the Asset Edit window for the asset or Issue Edit window for issues Select the Quest Free Network Tools button from the tool bar Select the appropriate tool from the drop down menu An asset must be associated with the issue or the Quest Free Network Tools button will not be present
7 Quest Free Network Tools suite launches and the tool begins to run directly against the selected issue or asset The Quest Free Network Tools suite must be installed on the same machine as the Help Desk Authority Windows client in order to use the integrated features. The integrated functionality is not available via the Help Desk Authority web client.