Inspiring High-Performance Management Here at Erickson Corporate International, we help managers inspire success for constant evolution at all levels of their organization.
Contents 02 06 08 09 10 11 13 14 15 16 19 20 Inspiration in Action In-House Training Programs The Manager as Coach High-Performance Team Coaching & Leadership Mastery of Leadership Workplace Coach Training ICF ACC Program Mastery of Negotiations: Getting People to Say "Yes" Solutions-Focused Sales Coaching Productivity Transformed Customized Solutions Coaching Services About Erickson Corporate International
Solution-Focused Coaching Solution-Focused Coaching is an advanced coaching model that integrates the profession of coaching with a highly developed body of personal growth methodologies. Developed over the past 30 years, it provides a comprehensive approach for individuals, managers, and teams to take action and remain in alignment with their individual and corporate visions. A NEW LEVEL OF CONFIDENCE TO BRING TO YOUR WORK Our model, Solution-Focused and Outcome-Oriented Coaching, provides a new connection between work and core values that expands creativity, strategy, and innovation. Solution-Focused Coaching integrates the standards of the professional coaching industry as defined by the International Coach Federation (ICF) with the most established and respected transformational methodologies of the past 33 years, into a single unified model of accelerated business effectiveness which includes: 02 ERICKSON CORPORATE INTERNATIONAL www.ericksoncorporate.com
Inspiration in Action Where do you find inspiration to constantly develop your people your biggest capital in an age of rapid innovation and competition? How do you reveal peak performances in your people? What is new for you / around you? How do you keep yourself and your team on the learning curve when things are in constant change? corporate@erickson.edu ERICKSON CORPORATE INTERNATIONAL 03
The Coaching Management Style For leaders, trying to control the uncontrollable is inefficient. If leaders want their employees to perform well, they must encourage them to become competent in their own self-management. Doing this will allow management to focus on long term vision, innovation, strategy, and competition. Individuals often have hidden resources and talents, but keep them suppressed or untapped with negative beliefs and comments about themselves or others. A coaching manager supports and challenges employees through inquiries, and provides them with positive examples of their increased potential, hence they can develop a belief in their ability to master their talents. Coaching managers also help competent, motivated employees to improve their performance by building short-term/long-term goals and capabilities. The coaching manager focuses on helping employees identify their strengths and weaknesses, and sets development plans to foster career goals. The coaching manager creates an environment that supports honest self- assessment and treats mistakes as learning opportunities in the development process. 04 ERICKSON CORPORATE INTERNATIONAL www.ericksoncorporate.com
Our Corporate Services IN-HOUSE TRAINING PROGRAMS Great companies and leaders know the value of attracting and developing top talent. Grounded in 30 plus years of experience guiding successful coaches and supporting leaders, these programs aim to inspire a culture of performance within an organization. CUSTOMIZED SOLUTIONS Erickson Corporate s customized solutions allow organizations and leaders to address specific challenges and needs. Our customized services offer organizations creative systemic solutions to make a sustainable difference at all levels of an organization. COACHING SERVICES Individual, team, and group focused coaching solutions create value at all levels of an organization, wheather the focus is on the sales team or the CEO. corporate@erickson.edu ERICKSON CORPORATE INTERNATIONAL 05
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How high do you believe YOU can fly? IN-HOUSE TRAINING PROGRAMS» The Manager as Coach» High-Performance Team Coaching & Leadership» Mastery of Leadership» Workplace Coach Training ICF ACC Program» Mastery of Negotiations» Solutions-Focused Sales Coaching» Productivity Transformed
The Manager as Coach Manager as Coach is a three day course on Coaching Style Management. Erickson has developed this curriculum, based on Solution-Focused Coaching tools and processes, to reframe the context of managerial skills and organizational talent for 21 st Century leaders. This ICF accredited program provides managers and executives with a set of effective coaching skills to apply to their employees. Here, the manager does not act as an internal corporate coach, but rather uses the coaching tools to help employees realize their full potential to meet and exceed the expectations of the business. This adaptive approach to management shows managers how to develop and maximize the talent potential embedded within their organization. This course will show managers and executives how to effectively blend coaching techniques with their management style to help their people excel. When employees excel, you excel. PROGRAM OUTCOMES Understanding the manager s role as coach. Improved quality of daily workplace conversations (coaching approach to relationship management). Coaching employees around specific jobs and projects to produce successful results with greater ease. Maximizing employee potential, the company s most critical asset. Learning creative ways to create vision alignment. Working through an outcome frame and keeping track of goals towards short term efficiency and longterm effectiveness. Acquiring proven tools to motivate colleagues and others. Creating a learning organization by encouraging immediate learning and development through coaching. Understanding generational gaps and building relational skills to cope with generational issues. Encouraging positive organizational change with greater ease. SPECIAL FEATURES ICF CCE (Continuing Coaching Education) credits Erickson College "Manager As Coach" certificate ICF ACC (Associated Certified Coach) component - training with coaching practice 08 ERICKSON CORPORATE INTERNATIONAL www.ericksoncorporate.com
High-Performance Team Coaching & Leadership In this three day course, participants learn how to develop an energetic team-thinking and planning environment, in which innovative solutions become a consistent pattern. Leaders learn how to transform groups of individuals into achievement-oriented, high-performance teams. PROGRAM FOCUS The program develops skills for: creating team alignment and trust; group decision-making protocols; team facilitation; whiteboard coaching; and development of a team charter, mission and vision. SPECIAL FEATURES ICF CCE credits Erickson College "Team Coach" certificate Globally available corporate@erickson.edu ERICKSON CORPORATE INTERNATIONAL 09
Mastery of Leadership Erickson Corporate has developed this five day curriculum to prepare today's leaders to manage talent and performance, ultimately leading their people towards greater success. Leaders can only succeed when they guide employee commitment towards achieving business goals. Employee commitment is key to superior performance. Your people are your greatest asset! This program aids leaders in sharpening their leadership and coaching skills to attract and retain talent, foster growth in others, provide effective feedback, create learning opportunities, inspire superior performance, and reward high performers. PROGRAM OUTCOMES Partnering and collaboration rather than directing and controlling. Shared responsibility means the leader is not soley responsible for results. Talent management as coaching evokes more creativity for the benefit of the organization. Employees are less dependent on the leader for direction leaving more time to focus on critical, strategic paths: vision expansion, external networks, market trends, and business development. Constant improvement since the whole organization is on the learning curve. The leader invokes others' true potential rather than micromanaging actions. Motivation from the inside out creates breakthrough performances, leading to new and long-term competitive advantages. SPECIAL FEATURES Erickson College "Mastery of Leadership" certificate Globally available 10 ERICKSON CORPORATE INTERNATIONAL www.ericksoncorporate.com
Workplace Coach Training ICF ACC Program WHAT IS THE ICF ACCREDITED WORKPLACE COACH TRAINING PROGRAM? Erickson Corporate is delighted to announce the availability of the new ACC program accredited by the ICF that will help build workplace Solution-Focused and Outcome-Oriented coaching skills. Intensive, highly experiential online, or in-person training is complimented by ten hours of telephone/web based mentorship and peer coaching practicum. This blended approach delivers a learning experience which ensures the integration of new coaching skills. The 60 hour, three component program is designed to move candidates through the learning process with fun, flair, and professionalism. Every element of the program is designed to maximize the learning experience. WHO WILL BENEFIT FROM THIS PROGRAM? Erickson Corporate has specifically designed this program for individuals and organizations with time constraints. Those who want to act as internal coaches (for example, HR specialists, learning and development professionals, and talent managers) or busy executives and senior managers who want to integrate coaching skills to their leadership approach. This internal coach training program is also being delivered as in-house for corporations who want to integrate the coaching approach to their management style, leadership development, and organizational culture. corporate@erickson.edu ERICKSON CORPORATE INTERNATIONAL 11
WHY IS THIS PROGRAM AN ADVANTAGE TO YOU AND YOUR ORGANIZATION? It allows you to save time on training. Time is capital! Mentorship and peer coaching allow you to start building and refining coaching skills from the very beginning. Eliminates the challenges of ICF certification process. We support you through it. HOW DOES ERICKSON COACHING PROVIDE BENEFITS? Basic coaching is greatly beneficial for individuals and organizations alike. However, experience shows that Solution-Focused Coaching combining Neuro-Linguistic Program (NLP), Ericksonian Whiteboard Thinking, and four quadrant methodologies creates the best integrated skill-set in over 15,000 alumni coaches around the World since 1980. ASSOCIATE CERTIFIED COACH TRAINING > TIMELINE & FLOW Accumulate 100 logged hours. Live Training - 4 days Online Sessions - 12 sessions - 2 hours each - Weekly - Focus on the ICF competencies Erickson Assessment - Written assessment - Open book - Leads to "Associate Erickson Coach" Individual Mentoring - 3 Sessions - 1 hour each on telephone - Weekly ACC Credential - Apply to ICF - Oral Assessment - Assessor coaches the assessed - Leads to "Associate Certified Coach" Practice: in triads / in-class / weekly / with real clients Group Mentoring - 7 sessions - 1 hour each on telephone 12 ERICKSON CORPORATE INTERNATIONAL www.ericksoncorporate.com
Mastery of Negotiations Erickson Corporate has developed a three day curriculum on negotiations to help negotiators master their skills. Evidence shows, the cost of "win/lose" confrontational negotiation style is high. A key to effective negotiation lies in the skills and abilities of the negotiator. Not only must a negotitor have a thorough grounding in the process, but also a broad appreciation of psychological, economic, social, and communications issues. The Mastery of Negotiations program provides a pragmatic approach to the development of the expert negotiation skills and knowledge required to contribute to the future success of your enterprise. WHO SHOULD ATTEND? Great for sales and marketing professionals, this program is also designed for: customer Relations professionals; leaders and senior managers; purchasing experts; service industry professionals; recruiters and HR specialists; coaches who support negotiators; and others in need of improved negotiation skills. PROGRAM OUTCOMES After intensive training, you will be well equipped for all steps of the negotiation process. This program enables participants to lead successful negotiations with proven Solution-Focused and Outcome-Oriented coaching skills using NLP technologies. After the program completion, participants will have the skills to: coach powerful negotiations; use coaching skills in negotiations to make a strong deal; prepare for negotiations and read signals; participate as a member of a negotiating team; sort through a multi-layered proposal and make an effective counter proposal; and recognize key psychological issues. corporate@erickson.edu ERICKSON CORPORATE INTERNATIONAL 13
Solution-Focused Sales Coaching The Solution-Focused Sales program is a three day workshop, which demonstrates that with the right tools and focused application, any sales professional can step into sales mastery. WHAT IS SOLUTION-FOCUSED SALES? Solution-Focused Sales is an advanced methodology of tools and principles developed from more than 40 years of cognitive research. This program adapts the latest brain science into a simple set of proven tools and procedures that can be mastered rapidly. HOW DOES SALES COACHING ACCELERATE CUSTOMER RELATIONSHIPS? Sales can be an intricate process. Cognitive rapport and relationship skills are the glue that keeps a customer engaged in this process until value can be established. Most sales people have some rapport and relationship skills, but do not truly understand what they are doing. Take your relationship skills to the next level by understanding each step. PROGRAM FOCUS Solution-Focused Sales Sales coaching Open-ended sales questions Rapport - tone - trust Vision-solution, future-state Partnership position Testing alignment Natural close Team Sales Coaching Creating team alignment Creating a team vision Unlocking energy and momentum Sales Management Individual and team sales management Coaching sales process Coaching sales funnel Sales productivity - time and focus Visualizing success Overcoming blocks and barriers - understanding the role, vision, emotion, and promise Energy management - generating and maintaining a highenergy state for an individual and for teams 14 ERICKSON CORPORATE INTERNATIONAL www.ericksoncorporate.com
Productivity Transformed Productivity Transformed is a revolutionary new approach to corporate productivity that dramatically increases productivity and efficiency, all while replacing workplace stress with peace of mind. This program enables participants to directly address and increase their own productivity. Participants learn that productivity is a function of their own work habits. They are able to identify non-productive work habits and begin building new work habits positive results are attained by asking a series of powerful questions coupled with innovative ideas, which simplifies workplace needs. Ideally, this program is suited for middle managers, executive management, and their personal assistants/ administrators who work with unstructured time. This program delivers a powerful productivity ripple effect when teams and multiple levels of management are envolved. The program is available in one and a half, two, or three day corporate formats. PROGRAM OUTCOMES An increase in productivity and effectiveness. Demonstrated greater focus, accountability, and cohesive leadership. Projects and commitments managed more effectively. New levels of corporate productivity, effective team communication, organizational accountability and cohesive leadership. PROGRAM BENEFITS Examines assumptions about how time is used to produce results in personal and work lives. Creates a new level of comfort with the rate of change within the business world today, and the nature of information overload. Examines the realities of your workload to produce greater results and create peace of mind. Establish a system to allow you to manage the unplanned and unexpected. Creates new visions and goals to guide you into the future you want. Develops accountability to create certainty with projects and promises. Break the system of endless meetings and learn to master group conversations. Coaching follow-up enables the tools and ideas to become second nature. corporate@erickson.edu ERICKSON CORPORATE INTERNATIONAL 15
Yes, you can be BIG... and FLEXIBLE CUSTOMIZED SOLUTIONS Erickson Corporate custom services aim to support your specific business/people challenges. From the beginning, we listen to you to understand your needs. Throughout the process, the organization benefits from a holistic, tailored approach. With regional locations and partners operating in more than 30 countries around the world, Erickson Corporate has the international capacity to deliver world class programs in any location.
Customized Solutions WHY CUSTOMIZE SOLUTIONS? Focus On Your Specific Needs/Goals The design of the program, including special techniques and tools, is based on your organization's objectives and challenges. Integrated/Holistic Approach Our offerings support leadership development and management strategies in your organization. We work with you as your learning and development partner to maximize the effectiveness of our collective efforts. Erickson Corporate's customization can be holistic (for example, a cutting edge comprehensive assessment initiative) or specific (for example, as working to develop existing strategies). Integration Needs Time Custom initiatives aim to reach beyond a short-term training event, to maximize effectiveness and ensure the integration of the new learning within the needs of your organization. Language Options & Global Availability Our large network across 36 countries, allows us to offer language flexibility, with multilingual faculty and coaches. corporate@erickson.edu ERICKSON CORPORATE INTERNATIONAL 17
Is SUCCESS a matter of LUCK? COACHING SERVICES With more than 40,000 Erickson trained graduates around the world, you can imagine the extended reach available in any location and to any sized organization. With a strong presence in North America, Europe, the Mediterranean, the Middle East, Africa, Asia, and South America, Erickson Corporate can provide coaching in variety of languages to meet your needs. Our leadership, individual, and team coaching services can help to maximize people potential on all levels of organization, from a first time manager to a CEO.
Coaching Services As a leader, it's important to keep improving skills and the talent within an organization. Our individual, team, and group focused business coaching solutions can make a difference within an organization, at a systemic level. Following a discussion to determine particular needs, our coaching services start with a developmental analysis, definition of goals, and success criteria based on an organizational assessment. We offer you: deep understanding of your business, professional and personal needs; holistic and multi-dimensional assessments; proven and well tested Solution-Focused Coaching and change management technologies; Erickson trained professional coaches; trust based relationship. ABOUT OUR COACHES Erickson Corporate coaches are highly skilled professionals with variety of industry backgrounds and years of experience. You will be partnered with a coach who understands your specific challenges and shares your values. Our trained coaches have profound understanding of Solution-Focused Coaching methodologies, business challenges and needs, and intra- and interpersonal dynamics. Executive coaches in our team, have strong backgrounds with executives in multinational corporations. They understand the needs and values of the leaders in an organization. As Erickson Corporate coaches are well trained with innovative tools, sessions are offered through a variety of mediums such as phone, Skype, online, and Webex sessions. corporate@erickson.edu ERICKSON CORPORATE INTERNATIONAL 19
About Erickson Corporate Erickson Corporate is a subsidiary of Erickson College, based out of Vancouver, BC, Canada. Erickson College is a top ranked, global provider of Solution-Focused and Outcome-Oriented coach education, with participants in more than 30 countries. Since it was founded in 1980, Erickson College has been investing in human capital as an educational institution that reaches beyond belief systems and thinking habits. Each year more than 5,000 people from local and multinational companies have been trained by the skilled trainers of Erickson Corporate. OUR COACH PROGRAMS ARE RECOGNIZED AS THE GOLDEN STANDARD OF COACHING WORLDWIDE. PLEASE CONTACT: Lawrence McGinnis, Executive Director corporate@erickson.edu Erickson Corporate 2021 Columbia Street Vancouver, BC, Canada V5Y 3V6 Telephone: 1 (604) 879-5600 Toll Free: 1 (800) 665-6949 Fax: 1 (604) 879-7234 www.ericksoncorporate.com www.erickson.edu 20 ERICKSON CORPORATE INTERNATIONAL www.ericksoncorporate.com
corporate@erickson.edu ERICKSON CORPORATE INTERNATIONAL 21
Erickson Corporate 2021 Columbia Street Vancouver, BC, Canada V5Y 3V6 Telephone: 1 (604) 879-5600 Toll Free: 1 (800) 665-6949 Fax: 1 (604) 879-7234 www.ericksoncorporate.com www.erickson.edu