Executive Briefing HCL AXON SAP Cloud Services The ability to offer any IT infrastructure or service on a virtual basis
TABLE OF CONTENTS Cloud Platforms So What does this mean for SAP in Banking? HCL AXON PaaS the best of both worlds Our Cloud Technology About HCL AXON 4 5 5 6 7 Page 3 of 8
CLOUD PLATFORMS Everybody seems to be offering them these days, whether you re buying a new phone, installing a new operating system or just the constant barrage of advertising on the topic. It s no wonder that the phase has a large range of interpretations both personally and technically. Within the corporate and business world it s understandable why it s not always clear the benefits cloud can provide when looking at the deployment of SAP systems within the banking sector. At HCL AXON we classify cloud and the as a Service variations of it as follows: Cloud the ability to offer any IT infrastructure or service on a virtual basis to enable it to be tuned on or off as required PaaS the ability to offer an entire platform as a service IaaS just the infrastructure (virtualized hosting) SaaS everything including the licences and software (e.g. Salesforce) PaaS somewhere in the middle (Application + Hosting). So firstly let s take a look at the key business drivers within the Banking industry that can initiate the decision to look at Cloud systems. The decision to adopt cloud solutions should, like any other business investment, be driven by a clear business requirement (e.g. TCO, Agility etc). The three key areas from HCL AXON s experience driving the adoption of cloud based solutions are Innovation, Business led, Delivery & IT efficiency and cost as illustrated. Analyst and marketplace trends also show how the adoption of as a Service solutions have matured over the last 2 years, showing a strong trend towards managed platforms that include application services, this trend is set to double over the next 3 years: Marketplace temperature check Within the SAP Marketplace analyst reviews now position IaaS services as one of the fastest growing areas within the IT industry. In 2013 the expected market value of this is set to meet $8bn (up from $6.8bn) and it s on target to top $10bn by 2014. PaaS services have also enjoyed a large take-up within the market place doubling over the last 2 years and set to grow even more aggressively over the next few years with the uptake of the PaaS services natively from hardware are software vendors as part of their standard service offerings. At the most integrated end of the services scale (SaaS) the spending profile is more gradual but trends are showing an increase in large deployment programmes multi-thousand deals are becoming increasingly common. In HCL AXON we are seeing a large uptake in the use of service platforms across all our major industry verticals and are continuing to develop our solutions with the analyst market leader solutions to ensure our customers have access to the best solutions and technology in the marketplace. Page 4 of 8
SO WHAT DOES THIS MEAN FOR SAP IN BANKING? With our long heritage in delivering SAP solutions and unique position of being positioned to adopt market leading hosting solutions within the marketplace HCL AXON has developed a range of SAP centric cloud solutions developed to meet the full SAP lifecycle, from Proof Of Concept to full long term Application Management that we have successfully developed & deployed in the Banking sector. Our key solution differentiators include: The HCL AXON PaaS (Platform as a Service) Platform allows certainty of costs for any platform by including implementation, hosting and support in a single utility cost (e.g. per user) across any SAP, or non SAP technology platform. The HCL AXON PaaS Platform leverages client standards and policies offering the benefits associated with a Black box service with none of the limitations around a fixed configuration or template. Service granularity - our standard processes and functionality allow for a highly optimized operations cost which typically cannot be achieved in house i.e. resources & utility platform solutions. Is a technology agnostic platform both legacy and strategic applications can be consolidated onto the managed platform to optimize the platform operation costs. This also positions the applications to better accelerate migrations to strategic application platforms. Utilizes Vanilla SAP best practice processes and standards plus blueprint roadmaps (ASAP + our industry / solution accelerators) to identify the minimum customizations required. Can be blended with traditional Bare metal hosting for processor intensive Bank Analyser programs where virtualization does not add TCO value. Comes wrapped in our implementation and/or support service offerings. So where does Cloud technology drive value into an SAP project or optimize Business as Usual operations? The illustration below shows some of the key scenarios we have utilized our cloud solutions to optimize SAP landscapes: HCL AXON PaaS THE BEST OF BOTH WORLDS Our PaaS platform service is fully integrated with our proven Application Management capability differentiating us from the more rigid black box platform solutions This flexibility allows us to offer a platform defined by the client blueprint where we can provide technical, functional and helpdesk services integrated into the client organization. This model is 100% technology agnostic Our uniquely customizable Cloud solution allows full integration into your existing premise applications and tools. This approach means you can leverage your existing capabilities without having to replicate them adding in cloud platforms only where required. This ensures an optimum TCO and unlimited platform flexibility. Page 5 of 8
OUR CLOUD TECHNOLOGY From our broad customer base HCL AXON understands that each organization is different, especially so in the Finance industry. So with this in mind we offer a complete range of SAP centric cloud solutions. Our Public Cloud & PaaS solution is a highly optimized pay as you go solution with multiple SLA & compute options based on the environment requirement (i.e. Production through to Dev and Sandbox). We also recognize that for many finance organizations the idea of hosting your confidential or regulated data in a third party Data Centre is not an option. Working with our strategic hosting partners we have developed a range of Cloud solutions for the financial market with this in mind: On-Premise Private Managed Cloud: Moving to a virtualized environment is not entirely without risk, particularly when we examine the hosting of highly confidential financial or regulated data in a 3rd party data center, where your systems may be sharing physical infrastructure or common networks with other companies in a multi-tenancy environment. The answer lies in the creation of a Private Cloud environment for your SAP landscapes, where the solution utilizes dedicated virtualized hardware and comms, with built-in fault tolerance exceeding 99.9% SLA in other words, a deployment of a Cloud Appliance solution running within your own Data Centre, or in a co-located Data Centre serviced by HCL AXON. Using plain vanilla virtualization in some scenarios may actually increase IT complexity initially and may even lead to ongoing counterproductive resource management. What is special about HCL AXON s approach to SAP virtualized environments is that we utilize VCE Vblock technology, an SAP-approved Appliance approach to virtualized infrastructure that powers and supports SAP landscapes. SAP on Vblock is a vital first step toward Private Cloud computing. It allows you to begin creating your IT infrastructure of the future today to deliver the functional maturity and operational efficiency that is the foundation of Private Cloud deployments. Dedicated Cloud: In alliance with our strategic hosting partner (A top-right Gartner positioned hosting organization) we can offer private cloud platforms ranging from Infrastructure only (IaaS) through to fully managed Platform services (PaaS). This Cloud solution utilizes dedicated virtualized hardware & comms with builtin fault tolerance (exceeds 99.9% SLA). What makes this solution dedicated is the fact it s built on client dedicated hardware so your systems will not be sharing physical infrastructure (Multi-tenancy). HCL AXON have successfully implemented some major Finance organizations onto this technology over the first half of 2012. SAP VMware vsphere and vcenter Server Cisco Unified Computing System (UCS) Cisco Networking Stack EMC Ionix Unified Infrastructure Manager, VMware Site Recovery Manager EMC Symmetrix VMAX, EMC VNX, or EMC Unified Storage Virtual Private Data Centre: Working with our strategic hosting partners the Virtual Private Data Centre (VPDC) provides a massively scalable interface to cloud computing that breaks new ground in ease of use. Through a drag- and-drop topology designer, users can create, configure, modify and deploy a data center very quickly through a browser-based interface without ever touching any hardware. Live servers can be uplifted, modified and even suspended on demand to optimize the by the hour pricing, suspending non productive systems when not in use can easily reduce the TCO by 50% or more. This solution has been successfully deployed to create rapid project environments or additional compute power on demand in one of London s major banking organizations. HCLAXON employs a culture of continuous innovation across our technology solutions and services. For our Cloud solutions we work closely with SAP ensuring the solutions are compatible with product innovations and new release roadmaps, for example SAP HANA powered applications such as Bank Analyser and BW once SAP certified for virtualized platforms. In addition all of our cloud platforms leverage industry leading high density hardware ensuring the highest performance & TCO from the smallest physical footprint. By adopting our solutions ensures you ll be using analyst recognized best in industry Cloud solutions in addition to our SAP delivery expertise. Page 6 of 8
ABOUT HCL AXON HCL AXON is a global pioneer in leveraging leading technologies to drive value realization. Our value management approach accelerates the realization of benefits from your investments by aligning IT to your clients required business outcomes. We provide the complete range of consulting, hosting and BPO services, necessary to define, realize and sustain real business change. Our unique delivery model integrates on-site business transformation consulting services with near-shore and off-shore technical development and support capabilities, to ensure that our clients receive the optimal solution at the right price point. Accelerate Value We recognize that different organizations require differing outcomes from their ERP investment, and as such we provide different solutions to best address these needs: Consulting Design, deployment and optimization of world-class business practices Transformation Delivering fundamentally improved levels of operational performance through the implementation of world-class ERP platforms Refresh Rapid implementation of pre-configured industry specific business solutions based on world-class ERP platforms Re-platforming Migrating legacy solutions onto today s leading technology platforms Sustainment Complete heterogeneous systems applications management capabilities from remote system monitoring through to ITO In all of these approaches, HCL AXON combines unrivalled experience in deploying the world s leading enterprise application software with significant industry experience to ensure that our programs deliver value for our customers, faster and more cost effectively than any of our competitors. True Global Delivery HCL AXON operates as a single global organization allowing us to deploy consulting teams which leverage proven industry and solution best practices from our offices around the world. We fully understand that successful implementation projects require both on-site client engagement to drive process design and business change while simultaneously leveraging the significant cost and time zone benefits associated with cost effective off-shore and near-shore, round-the-clock delivery centers. Our global delivery model does not treat off-shore as an afterthought; we fully integrate our off-shore capabilities into our implementation and application management methodologies to ensure that the value of the integrated onshore/off-shore model is fully optimized. IT is all about certainty of outcomes Ultimately our engagements are driven by the need to deliver certainty to our clients: On Value On Time, To Budget Guaranteed Service Levels Committed Cost Reductions Realized, Cashable Benefits Achieved Business Metric Improvements HCL AXON regularly contracts to the delivery of specific outcomes whether it is a reduction in a call center s average call handling time, guaranteed infrastructure management cost-reductions or a particular cost saving or performance improvement. Financially Stable and Respected HCL AXON is a wholly owned subsidiary of HCL Technologies, a $6 billion global technology leader with over 90,000 employees. HCL is not only financially robust; it is also globally recognized for its revolutionary management practices which focus on trust, integrity and the empowerment of our employees. This approach, which we call Employee First, is the subject of one of the most frequently taught Harvard Business School Case Studies. For further information, technical overviews or demonstrations please contact Ben Lingwood (ben.lingwood@hcl.com) our Cloud solution owner and SAP Solution Architect within our Technical Architecture capability. Page 7 of 8
HCL AXON is a pioneer in value realization and was named the first SAP Certified Value Management Partner in 2010. www.hcl-axon.com HCL AXON 2012 (All references to HCL AXON include former Axon) June 2012/B