Gartner IT Infrastructure Operations & Data Center Summit 2013

Gartner IT Infrastructure Operations & Data Center Summit 2013 13 14 May Mumbai, India gartner.com/in/datacenter HOT TOPICS Managing data center cost and sustainability Mobile and big data impact Cloud and virtualization best practices Convergence: next generation server, storage and networking technologies Data center security, risk, and continuity IT Operations: trends and future outlook IT Leadership: how to engage with business and CIO Register by 15 March 2013 and receive our Exclusive EARLY-BIRD OFFER see page 15 for details

Accelerate Growth. Drive Transformation TABLE OF CONTENTS 2 Event Introduction 3 Why Attend 4 Agenda Tracks 5 Summit Features 6 Keynote Sessions 7 Meet the Analysts 8 Agenda at a Glance 10 Tracks A, B and C: Sessions 13 Interactive Sessions 14 Solution Showcase 15 How to Register As the nexus of IT forces such as cloud computing, mobility, social media and big data start being relevant in India, IT professionals are not only evaluating alternate ways of procuring and managing IT services but new ways to drive business growth. I&O professionals have the responsibility to inspire their businesses by being agile, reliable, effi cient and highly collaborative by striking a balance between the traditional and the futuristic approaches of managing technology with an eye on containing the cost of IT. This second edition of IT Infrastructure Operations & Data Center Summit in India will equip IT and I/O leaders with the capability of making smart infrastructure investments which can help to achieve operational excellence without ignoring need to optimize the cost structure. Frameworks on the understanding the business value of cloud, mobility and big data coupled with best practices of deploying virtualization, emerging infrastructure technologies and their ability to deliver promising return on investment, will be presented in this two day Summit. As organizations embrace emerging technologies, there is an increasing concern around risk mitigation, security, DR and business continuity, which has been included in the summit agenda. Beyond this, an additional new track on achieving operational excellence has been introduced this year to help attendees gather insights on governance policies, reporting metrics, process frameworks, and management tools, which further helps in driving agility and efficiency. Naveen Mishra Research Director, Gartner Research Karthik Cariappa Senior Program Manager, Gartner Events 2 Gartner IT Infrastructure Operations & Data Center Summit 2013

This is an excellent event both from content and organizing capability VP, Reliance Communications. Achieve Operational Excellence. Authoritative thinking on the hottest I&O trends and technologies Now in its second year, the Gartner IT Infrastructure Operations & Data Center Summit continues to help data center and I&O leaders stay ahead of the dramatic forces of transformation with actionable advice on how new technologies, processes, tools and management approaches impact their organizations. At this year s event, our team of 14 on-site Gartner data center and I&O analysts will point you in the right direction for 2013 and beyond. Discover How to effectively engage with IT and business Leadership in your organization by demonstrating the business value of IT How to manage a balance between the traditional and the futuristic approaches of managing technology with an eye on optimizing the cost of IT Best practices of embracing disruptive technologies such as Mobile, Cloud, Big Data, Social Media and their impact on the day-to day operations, governance, compliance and risk management How you can be certain your I&O organization is operating at an optimal level How to create IT Procurement governance to optimize your procurement and negotiation processes with IT Megavendors What is the best approach to desktop virtualization for your organization How fabric-based computing will impact your server, storage and networking infrastructure, and the management and governance of the data center How to implement and manage a hybrid cloud environment How methodologies like ITIL should be implemented to assist the needs of the business The technologies and processes needed to deliver IT operational excellence and business value WHO SHOULD ATTEND? IT professionals responsible for: IT infrastructure IT operations The data center Developing your organization s cloud strategy Storage Servers and server operating systems Mobile device management IT architecture Asset management Facilities Business continuity Disaster recovery Networking DevOps Procurement Visit gartner.com/in/datacenter or call +91 80 2222 2079 3

AGENDA TRACKS A Enable B Data C Delivering Business Growth, Productivity and Continuity This track is designed to discuss the impact of key disruptive forces such as Cloud, mobility and big data on IT and business at large. Mobility as a productivity enabler and Cloud as a growth driver are among the top three IT priorities among Indian organizations and Gartner analysts will provide best practices of embracing these. With these disruptions, CIO s are increasingly concerned about securing their corporate data and assets and this track will touch on IT security and risk coupled with business continuity. I/O managers will have an opportunity to gain leadership coaching on effectively engaging with business and IT leaders. Center Technologies Achieving Higher Levels of Efficiency and Flexibility Virtualization is enabling the journey towards private cloud among the Indian organizations to drive effi ciency, agility and cost rationalization. While embarking on this journey, data center managers are constantly challenged by the disruptions created by the wider acceptance of BYOD and new mobility variants including virtual desktops. This track is intended to provide insights on the impact on virtualization and cloud on the IT infrastructure with a focus on improving agility. While I&O leaders and their teams need to continue investing signifi cant resources and time on traditional servers, storage and networking for existing initiatives, they will also have to start evaluating how to transform their infrastructure and organizations to meet upcoming needs. Convergence of infrastructure technologies and vendors would be another highlight of this track coupled with management of data explosion. IT Operational Excellence and Driving Business Value A balanced approach towards IT operations management (ITOM) can improve the quality of service and empower IT to better manage business risks and deliver effi ciency. This track will represent all the technology, tools and frameworks needed to manage the provisioning, capacity, performance and availability of the computing, networking and application environment, aiming towards a service and business-oriented I&O as a long-term target-state. Impact of virtualization and cloud computing on the overall operations framework and management vendor landscape will also be discussed in this track. Data center infrastructure management processes and tools with a focus to streamline data center operations and provide cost effi ciency will be covered in the agenda. Attendees will also learn best practices of designing the right metrics, dashboards and tools to improve their visibility with their IT executives and line of businesses. VIRTUAL TRACKS Cost Optimization I&O investments run into the tens of millions of dollars and have to be managed over a 10-20 year period. This track will focus on how to create the appropriate fi nancial controls, governance policies and organizational structures to run a world class data center. Specifi cally, we will focus on data center economics, software licensing agreements, sustainability and procurement. This track will help you get the best from the millions of dollars you invest in your data center. Impact of Mobility on I&O Evolution or Revolution? Data Center and mobility are intertwined more than I&O leaders think. The proliferation of hundreds of new handsets and tablets and new services (e.g. social networking) that have emerged and are emerging will have an impact on the Data Center infrastructure, content, risk and management. This track will identify the dramatic changes happening in this environment and how the Data Center environment needs to adapt to accommodate this change without stifl ing innovation or dramatically increasing costs. Cloud Computing both Private and Public has become the latest in a series of hot industry terms and as such, is used in many contradictory ways. Underneath the fog, there are very real trends such as service orientation, global class architecture, Web platforms, massively scalable processing, virtualization and the Internet itself that are converging to fuel this phenomenon. Sessions in this virtual track examine the impacts felt on I&O and how it will need to evolve to deal with the changes, both real and those resulting from the hype. 4 Gartner IT Infrastructure Operations & Data Center Summit 2013

KEYNOTES Gartner Opening Keynote: Top 10 Strategic Technologies for 2013: Will You Be Able to Manage Them (Before They Manage You)? Big Data. Cloud Computing. App Stores and Mobile-Centric Applications. The Internet of Things. These are a few of the technological developments that Gartner has identifi ed as strategic for 2013. The question is, will enterprises be able to prevent the potential unintended consequences arising from their adoption? This session will explore the manageability implications arising from the emergence of these new technologies. What are the key technologies for 2013? How will enterprises ensure their manageability Rakesh Kumar and Naveen Mishra Gartner Keynote: Rethink Infrastructure and Operations to Dramatically Reduce Costs Infrastructure and operations executives are constantly under pressure to reduce costs in good and bad economic times. The advent of hyperscale public computing approaches have many I&O executives being challenged as to why they cannot run their operations like an Amazon or Google, or simply have them run on these massive public cloud infrastructures. But are their approaches more cost-effi cient? Can they deliver better qualities of service? This presentation will help I&O executives architect an overall strategy for leveraging the innovations of public cloud offerings without the demands of massive scale to radically drive down costs to the business. What do the major cloud provider architectures look like? How can enterprises drive toward these cloud architectures? Milind Govekar Gartner Closing Keynote: CEO/CIO Survey 2013: What Business Leaders Expect from IT What should business leaders think about and how should they act on the grand promises of information and technology? These leaders are supposed to be the great drivers of business performance improvement raising competitive advantage and delivering productivity gains. Our annual survey of CEOs and other senior business executives in user organizations sheds light on how they think, so we can diagnose what s going on. Our survey identifi es that CEOs are showing more interest in newer capabilities enabled by mobile, social and cloud, and that they have a positive intent towards IT investment and innovation management. Partha Iyengar Advisory Board With special thanks to our Advisory Board Kadhiresan Kanniyappan Director Fidelity India Technology Services Umesh Jain SVP and Head of Technology National Stock Exchange Venkateswaran Krishnan VP IT L & T Finance Vijay Mahajan VP, Corporate IT Mahindra & Mahindra Ltd. Subhakanta Satpathy CIO Axis Bank Visit gartner.com/in/datacenter or call +91 80 2222 2079 5

MEET THE ANALYSTS Leveraging the local and global analyst resource that draws on the real-life challenges and solutions experienced by clients from 12,000 distinct organizations worldwide. Tapati Bandopadhyay Principal Research Analyst Matthew J. Boon Managing VP Jeffrey M. Brooks Research Director ITIL and Process Improvement; Infrastructure and Operations Leaders; Data Center Modernization and Consolidation; IT and Operational Technology Alignment; Virtualization Market and Competitive Intelligence Management; New Market Opportunities; Positioning and Messaging; Data Center Modernization and Consolidation; Marketing Operations ITIL and Process Improvement; Infrastructure and Operations Leaders Andrew Butler VP Distinguished Analyst Milind Govekar Managing VP Jay Heiser Research VP Data Center Modernization and Consolidation; Virtualization Cloud Computing; ITIL and Process Improvement; IT Cost Optimization; Virtualization; Infrastructure and Operations Leaders Information Security Program Management; Compliance; Risk Management; Cloud Computing Partha Iyengar VP Distinguished Analyst Rakesh Kumar Research VP Biswajeet Mahapatra Research Director IT Strategic Planning; Shared Services; Business Value of IT; Competitive Advantage and Business Transformation Data Center Modernization and Consolidation; IT Cost Optimization; Virtualization; Cloud Computing; IT Strategic Planning ITIL and Process Improvement; IT Cost Optimization; Virtualization; Cloud Computing; Business Value of IT Naveen Mishra Research Director Aman Munglani Research Director Asheesh Raina Principal Research Analyst Data Center Modernization and Consolidation; Cloud Computing; Virtualization; New Market Opportunities; Market and Competitive Intelligence Management Data Center Modernization and Consolidation; Virtualization; Cloud Computing; Market and Competitive Intelligence Management; New Market Opportunities Application Development; Application and Integration Platforms; Market and Competitive Intelligence Management; New Market Opportunities; Go-to-Market Planning Guriq Sedha Research Director Naresh Singh Principal Research Analyst Leif-Olof Wallin Research VP IT Cost Optimization; Negotiating Software Contracts; Vendor Management; Sourcing and Vendor Relationships Leaders; IT Asset Management Data Center Modernization and Consolidation; Virtualization; Market and Competitive Intelligence Management; Portfolio Strategy; New Market Opportunities Mobile Enterprise Strategy; Unifi ed Communications and Collaboration; Negotiating Software Contracts 6 Gartner IT Infrastructure Operations & Data Center Summit 2013

SUMMIT FEATURES End-User Case Studies NEW Gartner-invited end-users reveal their personal challenges, issues and lessons learned. Plenary Sessions In our renowned plenary sessions, you ll hear what today s leading fi gures are thinking. Gartner analysts and invited experts will give you strategic insights, thought-provoking points of view and forward-thinking advice that will help shape your planning. Track Sessions Presented by Gartner analysts, invited guest speakers and industry presenters, these sessions focus on the issues that matter most to you and provide real-world information that will help you make better decisions and drive successful results. To the Point Sessions Sometimes you just want to hear the Top 5 Things You Want to Know about a trend, a technology or an approach. Gartner analysts provide top concepts, key trends or a quick overview of a particular topic, in a condensed format. Workshops Presented by Gartner or guest experts, these workshops provide an opportunity to drill down on specifi c how to topics in an extended, small group session. The courses are designed for an intimate and interactive learning experience. Reserved for end-users only. Analyst-User Roundtables Moderated by a Gartner analyst, these roundtables are a great forum for exchanging ideas and hearing what your peers are experiencing around a particular issue. Reserved for end-users only. 60 Seconds or Bust Summit Solution Snapshot NEW The fastest way to discover what IT Infrastructure Operations Management and Data Center services you can explore at the summit. 60 second overviews from each of our sponsors providing just enough information to help you understand who you should meet with fi rst. WHAT S NEW FOR 2013 The Nexus of Forces: As mobile, cloud, information and social start becoming relevant in India, I/O professionals will learn best practices of embracing these technologies and their impact on the day-to day operations, governance, compliance and risk management. Mobility: BYOD is challenging traditional mobility policies. We will explore the best practices of deploying BYOD, evaluate the risk associated and assess the various mobility alternatives (including hosted virtual desktops) for Indian organizations coupled with mobile device management. Cost Optimization: With multiple emerging technologies in the horizon, IT managers will learn ways of striking a balance between the traditional and the futuristic approaches of managing technology with an eye on optimizing the cost of IT. Operations Excellence: An additional track on achieving operational excellence to help attendees gather insights on governance policies, reporting metrics, process frameworks, and management tools, which further helps in driving agility and effi ciency. IT Leadership: IT decision making is becoming complex and I/O leaders will learn effective ways of engaging with the IT and business leaders in their organizations. This will enable IT professionals to establish them as strong leaders. Tutorial Sessions NEW These presentations are focused on layering the foundations for attendees understanding of a topic, trend or technology with basic 101 building block defi nitions and analysis. Analyst One-on-Ones Meeting face-to-face with a Gartner analyst is one of the key benefi ts of attending a Gartner Summit. Personalize your 30-minute private appointment to discuss your specifi c issue and walk away with invaluable, tailor made advice. Visit gartner.com/in/datacenter or call +91 80 2222 2079 7

AGENDA AT A GLANCE MONDAY 13 MAY 07:30 Registration, Information and Refreshments 08:00 08:30 Tutorial: Successful On Site Security Assessments Jay Heiser Tutorial: Demystifying Cloud Bringing Cloud to Earth Biswajeet Mahapatra 09:00 09:15 Welcome to the Gartner IT Infrastructure Operations & Data Center Summit Naveen Mishra 09:15 10:00 Gartner Opening Keynote: Top 10 Strategic Technologies for 2013: Will You Be Able to Manage Them (Before They Manage You)? Rakesh 10:00 10:30 Industry Panel Session 10:30 11:00 Refreshment Break A Enable Business Growth, Productivity and Continuity B 11:00 12:00 Managing Customer Experience The Next Competitive Frontier Partha Iyengar Data Center Technologies Achieving Higher Levels of Efficiency and Flexibility Next-Generation Data Center Creating Scalable, Energy-Effi cient Environments Rakesh Kumar C Delivering IT Operational Excellence and driving Business Value IT Operations and Management Scenario Biswajeet Mahapatra 12:15 13:15 Data Center Economics: How to Save Millions and Run a World Class Data Center in India Rakesh Kumar Are Indian Data Centers Ready for Fabric- Based Infrastructure? Andrew Butler Measure I&O Value Through Metrics Jeffrey M. Brooks 13:15 14:15 Lunch 13:30 13:45 Magic Quadrant: ITSSM Tools Jeffrey M. Brooks 14:15 14:45 To the Point: Security State of the Cloud Jay Heiser To the Point: Storage in the New Era Aman Munglani To the Point: Buyer s Guide of IT Service Desk Tools Jeffrey M. Brooks 15:00 15:30 Solution Provider Session Solution Provider Session Solution Provider Session 15:45 16:45 When Risk Management Does More Harm Than Good Jay Heiser Smart Phones and Tablets in the Enterprise Trends, Directions and Strategies Leif-Olof Wallin Impact of Cloud Computing on ITOM Vendor Landscape Milind Govekar 17:00 17:30 Solution Provider Session Solution Provider Session Solution Provider Session 17:30 18:00 Refreshment Break 17:40 17:55 Magic Quadrant: x86 Server Virtualization Naveen Mishra 18:00 19:00 Gartner Keynote: Rethink Infrastructure and Operations to Dramatically Reduce Costs Milind Govekar 19:00 20:00 Solution Showcase Reception TUESDAY 14 MAY 08:00 Registration, Information and Refreshments 09:00 09:45 Guest Keynote 09:45 10:15 Refreshment Break 10:15 10:45 To the Point: IT Procurement Governance: What is Needed and How to Implement it Effectively? Guriq Sedha To the Point: Preparing for the End of Windows XP: Is Windows 8 in Your Future Leif-Olof Wallin To the Point: DevOps: Improving IT Operations Balance of Stability and Agility Milind Govekar 11:00 11:30 Solution Provider Session Solution Provider Session Solution Provider Session 11:45 12:45 Impact of Nexus of Forces on Data Centers Matthew J. Boon Virtualization 2.0: Servers and Beyond Naveen Mishra Negotiating with IT Megavendors: HP, SAP, IBM, Oracle, Microsoft Guriq Sedha 13:00 13:30 To the Point: Big Data Infrastructure: From Hype to Reality To the Point: Data Center Network Evolution: From Switches to Fabrics To the Point: Practical ITIL for IT Operations Tapati Bandopadhyay Aman Munglani Naresh Singh 13:30 14:30 Lunch 13:45 14:00 Magic Quadrant: Fabric Based Infrastructure Andy Butler 14:30 15:30 End-User Case Study End-User Case Study End-User Case Study 15:45 16:15 To the Point: Global Data Centre Recovery Strategies Jay Heiser To the Point: How to Plan for Unix Migration? Andrew Butler To the Point: The NOC is Dead! Long Live the Operations Center Jeffrey M. Brooks 16:15 16:45 Refreshment Break 16:45 17:30 Gartner Closing Keynote: CEO/CIO Survey 2013: What Business Expects from IT Partha Iyengar 8 Gartner IT Infrastructure Operations & Data Center Summit 2013

Agenda correct as of 12 February 2013 At the Summit, please refer to the agenda in the event guide provided, for the most up to date session and location information AGENDA GUIDANCE Kumar and Naveen Mishra Workshops 10:45 12:00 Workshop: How to Implement a 'Bring Your Own Device' Policy Leif-Olof Wallin 12:15 13:30 Workshop: What it Takes to be at Top 10% in ITScore for I&O Tapati Bandopadhyay 15:30 16:45 Workshop: Crafting Cloud Strategy Biswajeet Mahapatra 11:30 12:45 Workshop: Developing a World Class Business Continuity and DR Program Rakesh Kumar and Aman Munglani 14:00 15:15 Contract Negotiation Clinic: Best Practices of Procuring Server and Storage Naveen Mishra and Aman Munglani 15:30 16:45 Contract Negotiation Clinic: Developing a Vendor Management Program Guriq Sedha Roundtables 11:00 12:00 Roundtable: Hosted Virtual Desktop (HVD): Creating the Business Case Naresh Singh 12:15 13:15 Roundtable: Staffi ng for the Future Building Business Skills in the I&O Organization Tapati Bandopadhyay 15:45 16:45 Roundtable: Best Practices of Engaging With Colo and DC Managed Service Providers Naresh Singh and Matthew J. Boon 10:00 11:00 Roundtable: Effectively Engaging With IT and Business Leadership Partha Iyengar 11:45 12:45 Roundtable: Best Practices of Data Center Consolidation Naveen Mishra 14:00 15:00 Roundtable: DCIM New Tools to Monitor, Manage and Control Your Data Center Rakesh Kumar 15:15 16:15 Roundtable: Effectively Engaging With IT and Business Leadership Partha Iyengar To help you navigate the summit agenda, we ve identifi ed track sessions that match your experience level and information needs. Specifi c categories include: MATURITY LEVEL Foundational: If you are at the early stages of your initiative, or are a newcomer to this space, these sessions will give you the necessary understanding and fi rst steps. Advanced: If you are an advanced practitioner, these sessions are designed to take your initiative, or understanding, to the next level. FOCUS Tactical: Sessions providing tactical information that can be used straight away, with a focus on how to, dos and don ts, and best practices. Strategic: Sessions focusing on the strategic insight supporting the development and implementation of your action plan. Visionary: Sessions focusing on emerging trends, concepts, or technologies that will help you with your future planning and decisions. PERSPECTIVE Business: Sessions geared toward business leaders, or IT professionals who need to understand the challenges and opportunities from a business, organizational, or cultural perspective. Technology: Sessions that address technical concepts, details, and analysis. VIRTUAL TRACKS Alumni Cloud Computing Cost Optimization Impact of Mobility on I&O Procurement and Vendor Management Visit gartner.com/in/datacenter or call +91 80 2222 2079 9

TRACK A Enable Business Growth, Productivity and Continuity Managing Customer Experience The Next competitive Frontier Creating a superior customer experience is proving to be a competitive differentiator as multiple case studies conducted for this research have shown. The CIO controls a signifi cant number of domains that contribute to the CX. We provide insight on how to improve the CX. Why is customer experience becoming a strategic imperative for enterprises? How do you identify customer needs and expectations? How can the CIO drive a superior Customer Experience? Partha Iyengar Data Center Economics: How to Save Millions and Run a World Class Data Center in India The economics of the data center model is changing. Increasing complexity in the demand and capacity supply curve coupled with a complex balance of capital and operational expense means that data center managers will have to understand the fi nancial models. What are the key issues for managing the economics of tomorrow s data center architecture? What technologies and processes should you be focusing your investment on? How is ongoing complexity impacting the economics of the data center? Rakesh Kumar To the Point: Security State of the Cloud The Security State of the Cloud Where does the world stand on cloud computing risks? What should we be most worried about, what can we do about it today, and if we can t do anything about it today, when can we? This presentation will provide an overview of both the technical and process mechanisms that can be applied to reducing the security and other risks of cloud computing. What should we be most worried about? Where does the world stand on cloud computing risks? What can we do about it today, and if we can t do anything about it today, when can we? Jay Heiser When Risk Management Does More Harm Than Good Most enterprises continue to struggle with the appropriate use of SaaS, but for most organizations, no is not the right answer. Standards and practices for risk assessment and use continue to evolve, but gaps still remain. This presentation provides guidance on the creation of a SaaS usage profi les. What are the basic risk concepts I need to know? How do I communicate risk to the line of business? What has the IT profession learned about risk over the last 30 years? Jay Heiser To the Point: IT Procurement Governance: What is Needed and How to Implement it Effectively? IT procurement governance is increasingly becoming a critical issue for most organizations. IT Managers need to understand and implement effective governance to ensure their organization has an appropriate balance to ensure effective governance and ability to leverage supply market innovations. What is IT Procurement Governance and why is it critical? How to develop effective Governance using Gartner s IT Procurement Governance Framework? How to implement IT procurement governance effectively? Guriq Sedha Impact of Nexus of Forces on Data Centers The Nexus of Forces is highly disruptive, not only to IT delivery, but also to many of the fundamentals of traditional business. The impact to infrastructure and operations and the data center will be profound. This session will discuss how the Nexus of Forces will bring new thinking, new technologies, new process, and new behavior from within the organization and fundamentally the IT department. How does Gartner defi ne nexus of forces for IT? How will it impact the I&O and Data Centers? Matthew J. Boon To the Point: Big Data Infrastructure: From Hype to Reality Many IT organizations are facing questions about which infrastructures they should put in place to meet new organizational requirements for big data analytics. Questions abound regarding the right infrastructures, and the data management techniques and approaches to take to manage them. What technical requirements do big data use cases impose on your data center infrastructure? Can you use existing infrastructure (server, storage, networks) to support big data use cases? Is cloud a viable option for big data, and how can it be leveraged? Aman Munglani To the Point: Global Data Center Recovery Strategies The challenge of orchestrating effective and sustainable recovery and continuity across a global organization requires addressing complex people, process and technology issues. Key questions addressed in this presentation include how to best develop governance structure, technology standardization, support process institutionalization along with aligning with local regulations. What are the key challenges in managing a sustainable IT-DRM program across a global enterprise? What are the steps that need to be taken in order to institutionalize a global recovery and continuity program? What can be learned from the experiences of Gartner clients? Jay Heiser Foundational Advanced Tactical Strategic Visionary Business Technology 10 Gartner IT Infrastructure Operations & Data Center Summit 2013

TRACK B Data Center Technologies Achieving Higher Levels of Efficiency and Flexibility Next-Generation Data Center Creating Scalable, Energy-Efficient Environments Many of the data centers all over the world are obsolete because they have insuffi cient power, cooling or fl oor space. Managing these variables is like 3 dimensional chess. But without a structured program of balancing these dynamic forces, organizations will be forced into major changes and signifi cant costs. This presentation gives guidance on how this should be done. What will tomorrow s data center look like? What are implications of insuffi cient power, cooling and fl oor space in your data center. Tactical guidance for managing power, cooling and fl oor space. Rakesh Kumar Are Indian Data Centers Ready for Fabric-Based Infrastructure? The concept of fabrics has been emerging over the past four years as a means to converge separate storage, networking and server technology in the data center. This presentation examines the business case for infrastructure convergence, and charts the likely evolution of the market for fabric-based infrastructures, to help IT leaders determine the most appropriate vendor approach. What is fabric computing and its impact on DC transformation? How should IT organizations evaluate vendors convergence promises? What steps should IT take to evaluate the benefi ts and risks of fabric architectures? Andrew Butler To the Point: Storage in the New Era Storage has changed so dramatically that previous rules and practices may no longer ensure optimum results as organizations seek improved levels of service, agility and availability of their data. In the next fi ve years business requirements will push IT to examine new storage capabilities, architectures and improved management techniques in order to address the ever increasing demands for storage. What business trends will affect storage in the next fi ve years? What are the pros and cons of the options that will be available for the storage infrastructure of the future? How will we manage the storage infrastructure in 2017? Aman Munglani Smart Phones and Tablets in the Enterprise Trends, Directions and Strategies Many organizations have moved to a multi platform Smartphone strategy in addition to supporting BYOD (Bring Your Own Device). Successful enterprises and organizations need to put a strategy in place to cope with these new imperatives. What will be the key mobile and wireless technology and market trends through 2016? How will corporations choose and use mobile technology, services and tools to support customers and employees? Leif-Olof Wallin To the Point: Preparing for the End of Windows XP: Is Windows 8 in Your Future Microsoft has started talking about Windows 8 and Offi ce 2013, but most organizations are not done deploying Windows 7 and Offi ce 2010. We examine how organizations should deal with their Microsoft client software to build a technically sound and cost-effective strategy. What is the current state of the market for client OS and offi ce software and why? How should organizations plan investments in Microsoft Windows and Offi ce to maximize benefi ts and minimize costs? What should organizations do to ensure effective migrations to Windows 7, Windows 8, and new versions of MS Offi ce? Leif-Olof Wallin Virtualization 2.0: Servers and Beyond Virtualization has changed everything, so what do you do next? Do you do more do you do things differently? Fabrics and integrated infrastructure leverage virtualization and become ideal foundation for virtualized workloads. But don t forget the server hosts And the non virtualized workloads. There is still a virtual gap of 20% that requires more virtualization. How will virtualization drive technology convergence? How is virtualization changing IT organizations and processes? How is the convergence changing the vendor landscape? Naveen Mishra To the Point: Data Center Network Evolution: From Switches to Fabrics This will address some of the major network challenges that data center infrastructure managers face in their data center network evolution as they invest in emerging technologies such as server virtualization, data center/server consolidation, desktop virtualization, cloud and converged storage. Emerging solutions and vendor landscape will be covered too. What are the key network challenges for the evolving data center infrastructure? What new solutions try to address these challenges? Who are the key vendors of such solutions and how to respond to their offerings? Naresh Singh To the Point: How to Plan for Unix Migration? As the boundaries between the best of Unix and the best of Windows or Linux become ever closer, and with some Unix vendors edging ever closer to active endorsement of migration strategies, we examine the market dynamics for Unix servers, with a view to both guiding migration planning efforts and demonstrating the use cases where Unix still has a role to play. What market forces are driving the evolution of Unix and Linux? What strategies will vendors use to resist or accelerate change? How should organizations choose the most appropriate platforms for missioncritical workloads? Andrew Butler Alumni Cloud Computing Cost Optimization Impact of Mobility on I&O Procurement and Vendor Management Visit gartner.com/in/datacenter or call +91 80 2222 2079 11

TRACK C Delivering IT Operational Excellence and Driving Business Value IT Operations and Management Scenario IT operations management is often an afterthought that follows the deployment of new or emerging technology. However, ITOM can, in fact, lead the implementation of new technology and infl uence successful business outcomes. This presentation highlights key decision points in ITOM technology, processes, and organizational approaches. What current-state IT operations management investments impair future change? What investments in IT operations management best facilitate future change? What immediate actions should IT take to prepare for the planning horizon? Biswajeet Mahapatra Measure I&O Value Through Metrics Best way to measure success is by proper alignment of metrics to goals. Balanced approach towards these metrics ensures that you are measuring the value of IT on a multi-dimensional scale and not just producing fl at productivity reports. Appropriate metrics, targeted dashboards shows the value of IT and how it related to the business. How can I&O focus on using the right metrics? How can I&O show the value of services provided through metrics? How can the I&O use Dashboards to properly display value based metrics? Jeffrey M. Brooks To the Point: Buyer s Guide of IT Service Desk Tools Organizations demand functionality beyond the boundaries of traditional IT service desk tools to address changing dynamics of service support. Evolving from the IT service desk market, the new market of IT service support management (ITSSM) tools has emerged to extend focus on organizational issues and connected processes. How IT service desk tools are evolving What does pricing and packaging and considerations look like for ITSSM tools? What does the ITSSM tools landscape look like? Jeffrey M. Brooks Impact of Cloud Computing on ITOM Vendor Landscape The Big 4 ITOM vendors are challenged by the variety of players. Infrastructure want to lock you into their platforms while as emerging cloud computing providers want to take some of the IT budget at the expense of others. This session here provides insight to help you future-proof your ITOM architecture. What does the ITOM market look like today? How will cloud computing impact ITOM markets? How to leverage the benefi ts of integration, while defending against vendor lock-in? Milind Govekar To the Point: DevOps: Improving IT Operations Balance of Stability and Agility IT operations followed a best practices that largely failed on delivering sustained improvements. As a result, many opted for alternative solutions that did not require IT operations involvement. This session explores emerging approach known as DevOps as radical re-think and conventional wisdom to win them back. What is causing IT fail? What is DevOps and how can this approach help? Where should an enterprise start their DevOps journey? Milind Govekar Negotiating with IT Megavendors: HP, SAP, IBM, Oracle. Microsoft Providing an overall understanding of the software mega vendors key attributes from commercial perspective and strategies to negotiate effectively. What are key trends infl uencing software licensing and pricing? What are my key areas of leverage with IBM, Microsoft, Oracle and SAP? What are the key terms and conditions to negotiate with IBM, Microsoft, Oracle and SAP? Guriq Sedha To the Point: Practical ITIL for IT Operations As business demands encourage more agile methodologies, effective service management suited to agile development approaches is essential. This presentation identifi es the key elements required for operations to use ITIL effectively including the key roles required, how to avoid process-heaviness and the rights and obligations of those governing IT Operations Service Management. What do agile development methodologies demand of IT Operations and vice versa? How to use ITIL to add value to IT Operations? How to manage governance of service management in IT Operations? Tapati Bandopadhyay To the Point: The NOC is Dead! Long Live the Operations Center Today I&O teams must focus squarely on showing value to the business starting at how team members and different functions within the I&O contribute. Organizations today are focused on the evolution of the NOC toward the more modern, full operations center (OC) providing worldclass operations support and making greater impact on the business. Why is it time to deconstruct the NOC? What is an operations center? How should the operations center be designed, staffed and operated? Jeffrey M. Brooks Foundational Advanced Tactical Strategic Visionary Business Technology Alumni Cloud Computing Cost Optimization Impact of Mobility on I&O Procurement and Vendor Management 12 Gartner IT Infrastructure Operations & Data Center Summit 2013

INTERACTIVE SESSIONS Workshops Workshops provide you with a forum to listen to subject-matter experts, interact with fellow delegates and work together to develop best practices that can be put to practical use after the summit. The workshops provide an opportunity to delve deeply into specifi c critical topics including markets, technologies and business issues. Please Note: These workshops are for end-user organizations only. Preregistration is required and attendance is on a first come, first-served basis as numbers are limited. How to Implement a Bring Your Own Device Policy Leif-Olof Wallin What it Takes to be at Top 10% in ITScore for I&O Tapati Bandopadhyay Contract Negotiation Clinic: Best Practices of Procuring Server and Storage Aman Munglani, Naveen Mishra Crafting Cloud Strategy Biswajeet Mahapatra Analyst-User Roundtables Moderated by a Gartner analyst, these roundtables are a great forum for exchanging ideas and hearing what your peers are experiencing around a particular issue. Reserve your spot early as these sessions always fi ll up quickly. Hosted Virtual Desktop (HVD): Creating the Business Case Naresh Singh and Leif-Olof Wallin Developing a World Class Business Continuity and DR Program Rakesh Kumar Contract Negotiation Clinic: Developing a Vendor Management Program Guriq Sedha Staffing for the Future Building Skills in the I&O Organization Tapati Bandopadhyay Powerful tools to navigate, manage and decide To get the most out of your Summit experience, we ve created a range of tools to help you plan your agenda and manage your goals and objectives of attending. WEBSITE Get the information you need to help you decide to attend, as well as tools to get approval. Visit gartner.com/in/ datacenter ONLINE AGENDA BUILDER A powerful planning tool designed to help you organize, view and select an agenda based on the following options: Analyst profi le Date and time Session descriptions Schedule analyst one-on-ones Schedule a roundtable Visit the Gartner IT Infrastructure Operations & Data Center Summit 2013 website and click on Agenda or go to ab.gartner.com/dci2. GARTNER EVENTS NAVIGATOR Manage your agenda using your mobile device. This app compatible with iphone, blackberry and Android devices has all the Agenda Builder features to create your personal agenda. Plus, you can send and receive messages to attendees, access all social media channels, participate in session polling and view event announcements. Effectively Engaging with IT and Business Leadership Partha Iyengar Best Practices of Data Center Consolidation Naveen Mishra Effectively Engaging With IT and Business Leadership Partha Iyengar Best Practices of Engaging With Colo and DC Managed Service Providers Matthew J. Boon DCIM New Tools to Monitor, Manage and Control your Data Center Rakesh Kumar JUSTIFY YOUR ATTENDANCE Our justifi cation Toolkit makes it easy to demonstrate the value of your Summit experience. It includes a customizable letter, cost-benefi t analysis, cost optimization highlights, top reasons to attend and more. Find it at gartner.com/in/datacenter CONNECT WITH GARTNER Connect with the IT Infrastructure Operations & Data Center Summit on Twitter and LinkedIn. #GartnerDC Gartner DC Xchange Visit gartner.com/in/datacenter or call +91 80 2222 2079 13

SOLUTION SHOWCASE Develop a list of technology providers who can meet your particular needs. We offer you exclusive access to some of the world s leading technology and service solution providers in a variety of settings. PREMIER SPONSORS SPONSORSHIP OPPORTUNITIES For further information about sponsoring this event, contact: Rohan Pagey: +91 99 8012 9088 Ashwin Rao: +91 98 8053 9606 Email: apac.exhibits@gartner.com PLATINUM SPONSORS SILVER SPONSORS Solution Showcase Networking Reception Get to know your fellow attendees, identify who has the same issues, and make new friends and relevant connections during the networking reception. Solution Provider Sessions These valuable 30-minute sessions feature some of the market s most fascinating solutions, with real life stories about those who have deployed them successfully, including their strategies, challenges and results. Face-to-Face Sponsor Meetings Please visit the Agenda Builder tool on the Event Website to review the most up to Sponsor listing, and request for an onsite meeting to help you advance your projects and relationships, wherever you are in the buying cycle. 14 Gartner IT Infrastructure Operations & Data Center Summit 2013

REGISTRATION 3 easy ways to register Web: gartner.com/in/datacenter Email: india.registration@gartner.com Phone: +91 80 2222 2079 Pricing Early Bird Price: INR 33,000 excl. GST (offer ends 15 March 2013) Standard Price: INR 38,500 excl. GST Public Sector Price: INR 30,500 excl. GST Gartner clients A Gartner ticket covers both days of the Summit. Contact your Account Manager or email india.events@gartner.com to register using a ticket. THE TEAM ATTENDANCE EFFECT: LEVERAGE MORE VALUE ACROSS YOUR ORGANIZATION Knowledge is the capacity for effective action. Just imagine the impact on your organization when knowledge multiples. Common vision, faster responses, smarter decisions. That s the Gartner Team Attendance effect. You ll realize it in full when your staff members attend a Gartner event. As a group, they can maximize learning by participating in all the Summit sessions. Plus, they ll leverage the expertise of a Gartner analyst at a private group meeting. Up for discussion: your team s strategic initiatives and key projects. To register a team please e-mail APAC. TeamSend@gartner.com or contact your Gartner Account Manager. Please note that teams must be registered at the same time and we can only guarantee availability of team benefi ts if the team is registered at least three weeks in advance of the event. Team Benefits Team meeting with a Gartner analyst (end users only) Role-based agendas On-site team contact: Work with a single point of contact for on-site team deliverables Complimentary registrations Complimentary Registrations 1 complimentary registration reward with 3 paid registrations 2 complimentary registration rewards with 5 paid registrations 3 complimentary registration rewards with 7 paid registrations EARLY-BIRD OFFER Register by 15 March 2013 and receive: INR 5500 off the standard ticket price EXCLUSIVE CHAMBER PARTNER ASSOCIATIONS PARTNER MEDIA PARTNERS Visit gartner.com/in/datacenter or call +91 80 2222 2079 15

ABOUT GARTNER Gartner is the world s leading information technology research and advisory company. We deliver the technologyrelated insight and intelligence necessary to make the right decisions, every day from vendor selection and cost-ofownership to forecasts on market demand and future predictions. Our rigorous and unbiased analysis is based on proven methodologies that push through market hype to get to the facts. We publish tens of thousands of pages of original research annually. Our pivotal advantage: 900 analysts who deliver independent thinking, actionable guidance and data analysis to clients in more than 12,400 distinct organizations worldwide. (In fact, our analysts answer 300,000 client inquiries every year.) Experts in their chosen fi eld, they are constantly focused on what will make the difference between success and failure in our clients businesses. Gartner Summits deliver a wealth of new ideas, practical and relevant advice unavailable anywhere else, and the confi dence to make better decisions about your strategy and projects going forward. Gartner IT Infrastructure Operations & Data Center Summit 2013 13 14 May Mumbai, India gartner.com/in/datacenter YOUR EVENT REMINDERS Save Money Avoid costly mistakes and make the right investment decisions to derive maximum value from your data center initiatives. Save Time Learn, analyze, evaluate and decide your next steps, having gained insight and information into the future of the data center. Gain Resources Access an unrivalled pool of Gartner analysts to gain timely advice about your strategies and initiatives. Gain Confidence Get insight into what leading organizations and your peers are doing to establish best practices for IT infrastructure operations and the data center. Register by 15 March 2013 for early-bird savings! Build your own agenda online now Book a 30 minute One-on-One with your preferred Gartner analyst Join our online communities: #GartnerDC facebook.com Gartner DC Xchange 3 EASY WAYS TO REGISTER 2013 Gartner, Inc. and/or its affi liates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affi liates. For more information, email info@gartner.com or visit gartner.com. Web: gartner.com/in/datacenter Email: india.registration@gartner.com Phone: +91 80 2222 2079