Ipswich West Moreton Dementia Network Service Directory

Ipswich West Moreton Dementia Network Service Directory NOVEMBER 2014

Where to find... Local Dementia Support Groups... 3 General Carer Support Groups... 3 Dementia Specific Services... 4 Hospital, Health Services and Social Workers... 8 Carer Support Services...10 Community Care Services...12 Assessment Services...27 The Ipswich West Moreton Dementia Network was established in September 2013. The aim of the network group is to enable dementia focused Service Providers in the region to network and provide a collaborative approach to meeting the needs of people living with dementia and their carers. The group meets quarterly to network, share news of new and innovative projects and hear from guest speakers. Dementia specific information is distributed electronically on a regular basis. For further information on the network please contact dementia.westmoreton@ozcare.org.au The Ipswich West Moreton Dementia Network would like to thank Alzheimer s Queensland, Ipswich City Council and the office of Mayor Pisasale for their support in the printing of this directory. 2 Ipswich West Moreton Dementia Network Service Directory

Support Groups Local Dementia Support Groups Alzheimer s Qld Carer Support Group When: Third Wednesday of every month, 10:00am-12 noon Where: Calvary Baptist Church, 83 Chermside Road, East Ipswich QLD 4305 Contact: 1800 639 331 for further details Alzheimer s Qld Younger Onset Support Group When: Second Saturday of every second month, 10:00am-12 noon Where: LifeTec, 400 Newmarket Road, Newmarket QLD 4051 Contact: 1800 639 331 for further details Alzheimer s Qld - Queensland wide telephone support group When: Last Wednesday of every month, no cost, 1:00pm-2:00pm Contact: 1800 639 331 for further details. Alzheimer s Australia - Lowood Friendship Club When: 4th Wednesday of every month, 9:30am-11:30am Where: Lowood Bowls Club, Main Street, Lowood QLD 4311 Contact: Yvonne Hawkins - 0448 043 404 / 07 5426 1687 General Carer Support Groups Carers Qld Ipswich Support Group When: First Friday of every month. Where: 1/16 Lowry Street, North Ipswich QLD 4305 Carers Qld Toogoolawah When: Second Monday of every month. Where: Our House, 27 Gardner Street, Toogoolawah QLD 4313 Contact: 07 3202 1852 or the Carer Advisory Service 1800 242 636. Ipswich West Moreton Dementia Network Service Directory 3

Dementia Specific Services Dementia Advisory and Support Service (DASS) Dementia Advisors: Joanne Grierson 07 3432 6042 Ruth Collie (Mon-Wed) 07 3432 6035 dementia.westmoreton@ozcare.org.au 2 Joffre Street, Booval QLD 4304 41 Waghorn Street, Ipswich QLD 4305 PO Box 88, Booval QLD 4304 www.dementiasupport.com.au Mon-Fri / 8.00am-4.30pm (Outreach program. Hours will vary) Free ADDITIONAL NOTES HACC Funded DASS is a statewide service providing assistance to people living with dementia, their loved ones and service providers to further develop knowledge and skills in dementia care. Advisors work in consultation with the individual to provide support in the changes they may be experiencing, with the goal of enhancing independence and choice. Based on individual care needs, personalised dementia services may include access to: Face to face or telephone support Identification and assessment of needs Assistance to overcome challenges Support to rediscover independence Links to other support services Provision of information to achieve a greater understanding of living with memory loss and/or dementia Help with care option Delivery of person centred education in the community West Moreton/South Coast region covers from Gold Coast, Logan, Boonah, Beaudesert, Laidley, Ipswich, Lowood, Esk to Toogoolawah. 4 Ipswich West Moreton Dementia Network Service Directory

Dementia Specific Services Ipswich Multi Service Centre, Alzheimer s Queensland Caylie Field 07 3812 2253 ipswich@alzheimersonline.org 84 Chermside Road, Ipswich QLD 4305 www.alzheimersonline.org 24 hours a day / 7 days a week $25 per day / $50 per night Reduced rates can be discussed ADDITIONAL NOTES Alzheimer s Queensland provide: A 24 hour Dementia Helpline 1800 639 331 Education for both professional groups and carers. Community Awareness programs Residential Care Support Groups AQ Rehab Physiotherapy, Speech Pathology, Occupational Therapy, Dietetics and Nursing services in the setting of your choice (home, clinic, workplace or other facility) Disability Driving Assessments The service is provided from an old Queenslander cottage that is affectionately referred to as Rosemary Cottage. The service is available to those people over 65 who have Dementia (or symptoms of Dementia) or are frail elderly. For people under 65 (or 50 for Indigenous visitors) there must be a diagnosis of Dementia. The service is funded through HACC and NRCP. The services offered include: Centre-based day respite (offering social and recreational opportunities that are provided in the cottage as well as out in the community) Overnight centre-based respite In-home social support Home maintenance Alzheimer s Queensland also run an Ipswich Carer Support Group on the 3rd Wednesday of the month, 10am-12 noon at the Calvary Baptist Church (83 Chermside Road). Ipswich West Moreton Dementia Network Service Directory 5

Dementia Specific Services Dementia Behaviour Management Advisory Service (DBMAS) Alzheimer s Australia (Qld) Limited DBMAS Behavioural Consultant. Alzheimer s Australia (Qld) Ltd 07 3895 8200 DBMAS Triage and Intake Line 1800 699 799 National Dementia Helpline 1800 100 500 qld.general@alzheimers.org.au qld.dbmas@alzheimers.org.au 825 Stanley Street, Woolloongabba QLD 4102 PO Box 8141, Woolloongabba QLD 4102 www.fightdementia.org.au Mon-Fri / 8.30am-4.30pm Nil Alzheimer s Australia (Qld) Limited has a mission to improve the impact that dementia has on the community. We offer a range of Services for people with dementia, family carers, industry workers and anyone who wants to know more about memory loss, dementia or good brain health. This includes: National Dementia Helpline 1800 100 500 Community Information Sessions, Counselling, Library and Support Groups DBMAS supports carers (Community and Residential Care) of people with dementia where the behaviour impacts on their care. This is a state wide service. DBMAS can provide: Clinical support, information and advice on the telephone or face to face. Assessment of the person with dementia Care planning and short term case management, Mentoring for care providers Education and training for care providers 6 Ipswich West Moreton Dementia Network Service Directory

Dementia Specific Services Younger Onset Dementia Key Worker Program Alzheimer s Australia (Qld) Limited National Dementia Helpline: 1800 100 500 Brisbane Office: 07 3985 8200 qld.general@alzheimers.org.au 825 Stanley Street, Woolloongabba QLD 4102 PO Box 8141, Woolloongabba QLD 4102 www.fightdementia.org.au Mon-Fri / 8.30am-4.30pm Nil Alzheimer s Australia (Qld) Limited is here to reduce the impact of dementia on the community. We offer a range of services for people with dementia, family carers, industry professionals and anyone who wants to know more about memory loss, dementia and good brain health. Alzheimer s Australia has launched a national Younger Onset Dementia Key Worker Program to provide individualised support and services to improve the quality of life for people with younger onset dementia, their families and carers. A key worker is the primary point of contact and assists people with younger onset dementia to locate and link into the service and support options appropriate for their individual needs. The principle underpinning the key worker model of service delivery is consumer directed care. Referrals or enquiries to the Younger Onset Dementia Program can be made through the National Dementia Helpline 1800 100 500. Ipswich West Moreton Dementia Network Service Directory 7

Hospital, Health Services and Social Workers Boonah Hospital - Social Work Service Alison Stenzel (Social Worker) 07 5463 3322 Provide support for carers, grief/loss, demands of caring role and the process of applying for residential care. Assist with formalised QCAT application, practical and emotional support and attendance during QCAT hearings. alison_stenzel@health.qld.gov.au Leonard Street, Boonah QLD 4310 PO Box 93, Boonah QLD 4310 Mon-Thu / 8.30am-4.30pm No cost 8 Ipswich West Moreton Dementia Network Service Directory

Hospital, Health Services and Social Workers Ipswich Hospital Hand To Home Response Team Karryn Crothall 07 3810 1467 / 07 3810 1410 (Senior Social Worker) karryn_crothall@health.qld.gov.au Level 3, Tower Block, Ipswich Hospital Chelmsford Avenue, Ipswich QLD 4305 PO Box 73, Ipswich QLD 4305 Mon-Fri / 8.00am-5.00pm No co-payment Our multi-disciplinary team is funded to support timely discharge planning and address challenges that lead to increased hospital presentations and length of stay. We are client-centred and consent based, and essentially work with older people and their carers who have contact with Ipswich Hospital to promote enhanced health management and quality of life. Many of these people are experiencing varying levels of cognitive impairment +/- formal dementia diagnoses. We also provide social work support to outpatients of the geriatrician clinics, including a number of people living with the effects of dementia. ADDITIONAL NOTES Service only available to specific cohorts Ipswich West Moreton Dementia Network Service Directory 9

Carer Support Services Commonwealth Respite and Carelink Centre West Moreton (CRCC) Helen Howells 1800 052 222 or 07 3813 3895 (Carer Support Officer) Commonwealth Respite offers information and referrals to other support services, flexible short-term or emergency respite. Short term respite can be provided to enable carer to attend training courses on dementia. ht.howells@bluecare.org.au 15 Robertson Road, Raceview QLD 4305 PO Box 4237, Raceview QLD 4305 www.bluecare.org.au Mon-Fri / 8.30am-4.30pm After Hours service: 4.30pm-8.30am Depending on funding available at the time of request, the carer may be asked for a contribution. If funding permits we may be able to cover cost. 10 Ipswich West Moreton Dementia Network Service Directory

Carer Support Services Aged Care Plus Carers Counselling, Information and Support Service Kathryn Acutt 07 3816 6064 or 07 3816 6068 (Co-ordinator) kathryn.acutt@aue.salvationarmy.org 4 Moggill Ferry Road, Riverview QLD 4303 PO Box 6042, Riverview QLD 4303 www.agedcareplus.salvos.org.au This service is primarily for carers. We provide: Counselling Support Information Advocacy Referral We offer: Home visits Office appointments Telephone support We Care for Carers Mon-Fri / 8.00am-4.00pm Minimal cost if able ADDITIONAL NOTES Self referral or agency referral accepted Ipswich West Moreton Dementia Network Service Directory 11

RSL Homecare Ipswich Telephone: 07 3281 3760 ipswichintake@rslcare.com.au 32 Grange Road, Eastern Heights QLD 4305 www.rslcare.com.au Mon-Fri / 8am-4.00pm Contact Provider HomeCare provides a broad range of personalised services to help you remain independent in your own home. Services are designed to meet the social, health and lifestyle needs of you or your loved one and include personal care, domestic assistance, transportation, meal preparation and more. Our team of professional community nurses, trained staff and volunteers work with you and your family to assess your needs and tailor the most suitable combination of services. Referrals can also be made through family and friends, a medical practitioner, community health service, community or church group, Aged Care Assessment Teams or through your local RSL sub branch. 12 Ipswich West Moreton Dementia Network Service Directory

Southern Cross Care (Qld) Telephone: 1300 306 442 Fax: 07 3281 1526 1/56 Cascade Street, Raceview QLD 4305 www.sccqld.com.au Mon-Fri / 8am-4.30pm Contact Provider Care at Home We provide regular community based services to people of all ages in a broad range of environments. We believe that everyone should be able to choose to live in his or her home for as long as possible and maintain their self esteem through independent living. We provide support for: Older people needing assistance at home with meals, shopping, cleaning. Anyone needing help at home after medical treatment and needing recuperation Those needing regular transport to doctors and hospitals People who wish to remain independent. Respite Care Our mobile respite care service is offered as a support for those caring for others in their own homes and in some of our retirement villages. Respite care offers temporary care, allowing the primary carer a little time out for appointments, family commitments or a much deserved holiday. Ipswich West Moreton Dementia Network Service Directory 13

Centacare - Darra SW Brisbane and West Moreton Telephone: 07 3362 8700 Fax: 07 3362 8787 Services Provided Allied Health Client Care coordination Housework Personal Care Social support and activities Home Care Packages Respite care 2506 Ipswich Road, Darra QLD 4067 www.centacare.org.au Mon-Fri / 8am-5:00pm Contact Provider 14 Ipswich West Moreton Dementia Network Service Directory

Cabanda Home Care Telephone: 07 5464 2392 Fax: 07 5464 2003 59 John St, Rosewood QLD 4340 www.cabanda.org.au Mon-Fri / 8am-4.30pm Contact Provider Cabanda Home Care provides care and services to people living at home. Staff visit daily (Monday Sunday) (including public holidays). To be eligible for the program prospective clients require a current ACAT assessment which can be arranged through their doctor. Cabanda Home Care is an accredited program owned and managed by Cabanda Care. Home Care and Services Personal hygiene Medication assistance Help with domestic duties Transport to appointments and personal shopping Meals Laundry Clinical care Fees and Charges Cabanda Home Care is a government subsidised program. Clients contribute a small cost to the program. Ipswich West Moreton Dementia Network Service Directory 15

Ozcare Community Care Service Provider for Low and High Care Packages in the West Moreton Region. HACC/DVA Nursing Services VHC Services Telephone: 07 3432 6008 administration.ipswich@ozcare.org.au 2 Joffre Street, Booval QLD 4304 PO Box 88, Booval QLD 4304 www.ozcare.org.au Mon-Fri / 8.00am-4.30pm Contact provider ADDITIONAL NOTES Ozcare offers weekend and evening services 16 Ipswich West Moreton Dementia Network Service Directory

Aged Care Plus Salvation Army Community Care Program Valerie Pead 0421 508 831 valerie.pead@aue.salvationarmy.org 4 Moggill Ferry Road, Riverview QLD 4303 PO Box 6042, Riverview QLD 4303 www.salvos.org.au Community Care Program that assists with all aspects of home care including: Personal care Home Duties Social Activities Liaising with Medical Professionals and Allied Health Teams Appointments Transportation Shopping Day Therapy Centre All care tailored to meet Dementia specific needs. Mon-Fri / 7.00am-5.00pm Contact provider Ipswich West Moreton Dementia Network Service Directory 17

Blue Care Ipswich Community Care IPSWICH Telephone: 07 3813 3800 Fax: 07 3813 3897 ipswich.domiciliary@bluecare.org.au 15 Robertson Road, Eastern Heights QLD 4305 PO Box 4034, Raceview QLD 4305 www.bluecare.org.au Mon-Fri / 8.00am-4.30pm Depending on service needed from $7.00 up to $15.00 per visit. Incorporating our tailor made design to suit individual needs of clients and cares. Assessing each case individually. Training staff to support clients with Dementia and their carers. Personal Care Domestic Assistance Medication Management Providing social outings, in home respite and in home activities. Support and education for carers Lifestyle services Allied Health services Nursing services Continence Advisory Service Counselling and Support services Level 2 and 4 Home Care Packages 18 Ipswich West Moreton Dementia Network Service Directory

Blue Care Fassifern Lowood / Rosewood FASSIFERN Angela Kierney 07 5463 2684 or 07 5463 2759 Fax 07 5463 2403 fassifern.ds@bluecare.org.au 10A Macquarie Street, Boonah QLD 4310 PO Box 152, Boonah QLD 4310 Day Respite In-home respite Social Support Domestic Assistance Continence Assessment Wound Care Hygiene Assistance Nursing Assessment Palliative Care Podiatry Care Packages HCPL2 DVA/VHC Carer Support Group www.bluecare.org.au Mon-Fri / 8.00am-4.30pm Varies depending on service LOWOOD / ROSEWOOD Telephone: 07 5427 8803 Fax: 07 5427 8880 49 Main St, Lowood QLD 4311 www.bluecare.org.au Mon-Fri / 8.00am-4.30pm Ipswich West Moreton Dementia Network Service Directory 19

Anglicare SQ West Moreton Branch Luke Paatan (RN) 07 3280 8910 Nursing Care Allied Health Respite Care Personal Care Domestic Assistance Social Support lpaatan@anglicaresq.org.au 144 Brisbane Road, Booval QLD 4303 www.anglicaresq.org.au Mon-Fri / 8.00am-4.30pm Varies depending on service 20 Ipswich West Moreton Dementia Network Service Directory

Diversicare Astrid I Dell 07 3846 1099 or 1300 348 377 49-51 Thomas Street, West End QLD 4101 PO Box 5199, West End QLD 4101 Domestic Assistance Personal Care Social Support In home respite Centre based respite Level 2 Home Care Packages Specific services to over 45 cultural /language groups. www.diversicare.com.au Mon-Fri / 8.00am-4.30pm HACC - $5.00 per hour CACP - $8.50 per hour ADDITIONAL NOTES CALD Ipswich West Moreton Dementia Network Service Directory 21

Carinity Baptist Community Services Carolyn Copping Carinity Care 07 3813 9145 Carinity Clean 1300 722 890 carolyn.copping@carinity.org.au We believe in people. Our approach is, you can. And we believe lives are for living. We work with you to create and deliver life-style enriching and flexible programs focused on goals and outcomes. It s not about age, it s about you. Whether it s enhancing mobility, social inclusion, safety and peace of mind... we re here for you. It all starts with a free call to 1300 722 890. Unit 17/39 Thorn Street, Ipswich QLD 4305 www.carinity.org.au Mon-Fri / 8.30am-4.00pm Carinity Clean: $12 for two hours of professional cleaning (HACC). Carinity Care: Life-enriching private services are available now by agreement. Prices for Australian Government-subsidised Level 2 Home Care Packages are based on assessments through Centrelink. 22 Ipswich West Moreton Dementia Network Service Directory

Ipswich Respite Services Trish Fechner 07 3813 3800 t.fechner@bluecare.org.au 15 Robertson Road, Eastern Heights QLD 4305 PO Box 598, Ipswich QLD 4305 www.bluecare.org.au Mon-Fri / 8.00am-4.00pm $15.00 ADDITIONAL NOTES Emergency / Overnight Respite HACC Day Respite Services, Short term relief for family/ friends who care for frail age, dementia, social disadvantaged person over the age of 65. HACC In-Home Respite. Provides social, recreational activities to a person in their own home. Available to people with Dementia, disabilities and their families. NRCP Employed carers, Extended hours, Personal Care, Social support, Transport, In-Home Respite, case management. NRCP Overnight Respite Services, accessed by self-referral or your service provider. No ACAT assessment is needed. NRCP Saturday Respite. Day Respite for clients who are over 65 has dementia, disability, frail aged. NRCP In-Home Support. Carer Support Group. Ipswich West Moreton Dementia Network Service Directory 23

West Moreton Community Care Churches of Christ Care QLD Level 2 Packages Level 3-4 Packages HACC Services Telephone 07 5460 6500 kathy.zurvas@cofcqld.com.au 63 High Street, Boonah QLD 4310 Mon-Fri / 8.00am-4.00pm Contact Provider 24 Ipswich West Moreton Dementia Network Service Directory

Flexible Living Ltd Kristal Pickering 1300 359 253 (Quality Engagement Officer) kpickering@flexiliving.org.au 3 Wineglass Drive, Hillcrest QLD 4118 PO Box 627, Browns Plains QLD 4118 www.flexiliving.org.au Mon-Fri / 8.00am-4.30pm Sat 8.00am-12.00pm Please call for further information Centre Based Services The Respite Program: Aim Social inclusion and to provide carers with a break. The Saturday Program: Quality recreation opportunities for young people with a disability. Memory Lane: Dementia specific respite program with a focus on small group dementia care. Exercise Programs: Tai Chi and light exercise groups with a focus on dementia. In the Community Allied Health: Occupational Therapy and Social Worker. Home Based Support: Social Support, Personal Hygiene, In-Home Respite, Cleaning and Transport. We focus on supporting individuals to achieve their goals and maintain an independent lifestyle. Our programs also provide carers to take a break from the caring role, whilst maintaining consumers daily routine within their own home. Our staff receive ongoing learning and development, are friendly and are fully qualified to provide quality care. Ipswich West Moreton Dementia Network Service Directory 25

West Moreton Home and Community Care (HACC) Program Angela Beitz 1300 964 222 Level 5, World Knowledge Centre, Sinnathamby Boulevard, Springfield Central QLD 4300 PO Box 4299, Springfield QLD 4300 www.westmoretonoxley.com.au Mon-Fri / 8.30am-4.30pm Co-payment required by service provider The West Moreton Home and Community Care (HACC) Program provides assistance with everyday tasks so frail older people can stay in their own homes longer. People aged 65 years and over and Aboriginal and Torres Strait Islander people aged 50 years and over living in the West Moreton region are eligible for services. Home Care Services: Domestic Assistance Personal Care Social Support Respite Care Allied Health Services: Dietetics Occupational Therapy Physiotherapy Podiatry Social Work Speech Pathology 26 Ipswich West Moreton Dementia Network Service Directory

Assessment Services If you: Require Assessment to access services Would like to enquire about any aged care services in the region or Would like the most current aged care service information Please contact: My Aged Care 1800 200 422 www.myagedcare.gov.au To contact the Aged Care Assessment Team (ACAT) in Ipswich, please phone 07 3413 5850. The Aged Care Assessment Team undertakes assessments for frail older people and, in some circumstances younger people with a disability, to determine their eligibility for Commonwealth Subsidised services including: Home Care packages Residential Respite Care; and Permanent Residential Care People referred to the Aged Care Assessment Team must: Consent to the referral Have care needs that cannot be addressed through HACC funded services; and Have capacity to make informed lifestyle decisions. If a person lacks capacity to make lifestyle decisions evidence must be provided from an appropriately qualified medical practitioner. Ensure you have the person s consent and a copy of their current health summary from their GP before you phone to make a referral to ACAT. Ipswich West Moreton Dementia Network Service Directory 27

Home and Community Care Service (HACC) Basic support services to enable eligible clients to remain living independently in their own home. No ACAT assessment required. Eligibility for services: Over 65 (or 50 for ATSI) with health conditions that impact on their ability to maintain independent living at home. Under 65 with a moderate to severe disability. Carer of the above. Cost: Client contribution and available services will vary. Contact individual service providers for details and to discuss your situation. Community Home Care Packages (Levels 1-4) & Consumer Directed Care Packages (CDC) Increasing levels of support services to enable eligible clients to remain living independently in their own home in the community. ACAT assessment and approval is required. Contact My Aged Care for assessment. Cost: Client contribution and available services will vary. Contact individual service providers for details and to discuss your situation. Overnight Respite Community Respite No ACAT assessment required. Contact CRCC or service provider directly to discuss your needs. Commonly provided under the NRCP (National Respite for Carers Program). Residential Respite ACAT assessment and approval required. Contact CRCC or service provider directly to discuss your needs. Residential Care Permanent Placement ACAT assessment and approval required. New financial arrangements commenced July 1, 2014. Contact My Aged Care on 1800 200 422 or www.myagedcare.gov.au for latest information. This directory was produced with the support of Alzheimer s Queensland and Ipswich City Council.