Shipping & Delivery Management The Online Shipping Software for Carriers, Shippers and ecommerce Join us on
The Key Technology that Connects Shippers with Carriers Express delivery operators know that their job entails more than merely delivering parcels. It is essential that they also effectively manage all transport-related information. Today, they have to be able to provide their shipper customers with the technological tools they need to easily record shipping orders and generate transport documents and information. The rapid development of e-commerce has further expanded the parcels market, and has also prompted carriers to improve their technology to enable their customers to integrate shipment preparation operations into their order management system. Shipping solutions have become strategic tools for building customer loyalty, facilitating exchange and generating business. Manufacturers, traditional distributors and e-merchants, all users of delivery services, today understand the importance of being connected with transport operators to streamline the order shipment process, successfully trace items and ultimately optimize their supply chain. Working in compliance with the requirements of carriers not only makes it possible to prepare shipments more rapidly and minimize delivery errors thanks to electronic data transfer, but it also makes negotiating with them easier. Online solutions geared to optimizing supply chain processes and the generalization of electronic data interchange has greatly developed in recent years. They now cost less, are easier to implement than PC or server-based solutions, are more user-friendly and can address the needs of multiple customer segments. This has allowed carriers to introduce shipping solutions for all their customers regardless of whether they dispatch 10 parcels a week or 1,000 parcels a day, and forwarding companies to develop their collaborative supply chain. Cyberstation OSS, a complete SaaS shipping management solution Cyberstation OSS is an online multi-carrier shipping management solution. Operated and hosted by Neopost Shipping, Cyberstation OSS was designed to meet all the needs of carriers and shippers. For carriers For express delivery operators in both the private and public sectors in search of a turnkey solution for their shipper customers, Cyberstation OSS comes as a white-label shipping solution that can be personalized with the carrier s colors and logos to become a unique, custom-branded solution. We configure and implement transportation services and specifications (parcel labels, customs documentation, collection manifests, routing files, EDI files, tariff structures and rules, different management rules and proprietary data repositories, etc.), and assess the functional requirements and equipment policies of shipper customers to include only those functionalities actually required. In addition, various functionality packages can be defined according to customer segments, for example based on shipping volumes. For shippers For manufacturers, distributors, e-marketplaces and e-commerce sites in search of a shipment management solution, Cyberstation OSS comes as a custom-built online solution and/or an online multi-carrier / multidelivery service solution. Cyberstation OSS operates as an independent e-shipping engine responsible for managing shipping processes in full compliance with the requirements of each carrier. Cyberstation OSS handles everything from the booking, labelling and pricing of shipments to the generation of transport documents and the transfer of data to carriers. 2
Working together to create the best solution for you Although their business activities may have much in common, we are aware of the fact that not all carriers, manufacturers and distributors share the same needs. This is why each Cyberstation OSS solution is customized to individual requirements. During the implementation phase, Neopost Shipping puts you in touch with a Business Support representative, whose job it is to identify your needs, develop functional specifications and manage the project in collaboration with our teams of technicians all the way through to operational start-up. Your solution is hosted and operated on our servers at the Neopost Data Centre. Our infrastructure is based at two distinct hosting sites with data replication and load balancing hardware to ensure the high availability of your system. This service-oriented approach enables you to have rapid access to a comprehensive, tried-and-tested solution, and means that you will not need to invest in the technical resources required to develop and host your solution; It also has little impact on your IT resources since we adapt the flow of information to your specifications. In conclusion, it is the ideal solution for effectively managing business development and seasonal fluctuations without committing to new investments in information technology or human resources. Cyberstation OSS, a comprehensive solution addressing the needs of all shippers This solution enables you to manage shipment data entry, the generation and printing of shipping documents and labels, the electronic transfer of shipping orders, address book management, statistical reports, shipping history and tracking, etc. using just a web browser. Compatible with the most well-known browsers (Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari), Cyberstation OSS functions on the great majority of desktops, does not require the installation of any propriety software and produces all documents in the universal PDF format. Shipping labels can be rapidly printed using any printer (desktop or thermal) connected directly to the system or found on the network. For medium and high-volume shippers, a shipment import function exists that eliminates the need to enter delivery details and automates the shipment booking. Once the data has been imported, the labels and shipping documents can be generated and printed one by one or in batches according to the needs of the shipping department. The electronic link established with each carrier is perfectly seamless for the customer. All of the shipments handled by a driver, be they parcels or shipments deposited in a depot or at a parcel shop, are transferred directly to the carrier. 3
Similarly, if requested by the user, messages can also be sent to recipient customers or partners informing them that an order has been shipped. A shipment history can be referred to online. It can be used to follow shipments, and to directly access tracking information and proof of delivery. Predefined statistical reports are also available to monitor shipping department activities. A report management tool can be used to customize these reports, and to create new reports for summarizing specific sets of management data. Pre-programmed e-mail notification and launch functions can then automatically distribute these results. eorder currently connects natively with Magento and Prestashop ecommerce systems, and ebay and Amazon marketplaces. Other integration connectors will enrich the system in the coming months. Upstream of order processing, Magento and Prestashop plugins are also available to bring delivery services in the shopping cart. To facilitate the sharing of information, each shipping account can define its own company users in such a way as to manage several shipping stations at once, to only authorize a third party access to data or to produce reports for the purpose of analysis. Cyberstation OSS, a solution that is also suited to the market for occasional and small-volume customers Cyberstation OSS supports the development strategies of carriers by providing the opportunity to offer services to occasional and small-volume shipper customers such as very small companies or private individuals. Coupling shipping services with online payment technologies will enable occasional customers to use your delivery services. The entire shipping transaction from the placing of an order to labelling, payment for transport and even parcel collection can all be managed directly online. Access to the online service and shipment data entry can be customized to ensure your site is accessible to as large a number of people as possible. We also implement various online payment service provider interfaces such as PayPal, WorldPay, Ogone, etc. Cyberstation OSS eorder streamlines online order shipping The eorder module has been specifically designed to facilitate e-merchant daily work. By connecting CyberStation OSS to their online shop and/or marketplaces, order shipping preparation is streamlined. Online orders are automatically imported in a unique database where they can be processed one by one or grouped together in single shipments. They also can be bulk-processed to generate labels and shipping documents in a single batch. Once the orders are shipped, order status and tracking numbers are sent back to online platform where the orders have been recorded. Leading carriers worldwide and international postal organizations such as Parcelforce Worldwide, Royal Mail, Kuehne Nagel Road and Australia Post have opted for Neopost Shipping online shipping solutions, which today count more than 50,000 users in 40,000 companies despatching about 7 million parcels a month. 4
Cyberstation OSS API, to rapidly integrate the shipping process in your information system or e-commerce website For businesses, e-marketplaces and e-commerce sites in search of a web services-type solution capable of integrating the shipping process in their information system without having to develop parcel operator interfaces, Cyberstation OSS API provides web services for handling everything from the booking, labelling and pricing of shipments to the generation of transport documents and the transfer of data to carriers. In this case, Cyberstation OSS acts as an e-shipping engine fully independent of the information system, providing a link with carriers and ensuring full compliance with their requirements. Cyberstation OSS admin, the application for managing shipping locations and carriers settings All customers using Cyberstation OSS have a webbased application for managing shipping locations as well as carrier data and parameters (services, prices, depots, routing tables etc.). All shipments are available for consultation, whether they have been prepared by shippers under contract or customers with online payment. A statistical report generator is also provided to monitor the business of the shipping locations and to create and distribute customized reports. A tool for managing online registration requests is available to open user accounts awaiting activation. Finally, it is also possible to manage the content of the message fields on the connection page and the home page, and the content of the various emails sent by Cyberstation OSS. All customers are therefore able to manage their user customers and the application parameters autonomously. 3 types of licence for building your shipping management solution Cyberstation OSS Professional For registered users Designed for regular shippers under contract with their carriers, and for small volume and adhoc shippers having no contracts with their carriers and paying online. Can be delivered as an independent application or combined with a Cyberstation OSS Home using the same administration tool, Cyberstation OSS Admin and the same parameters and functions. Cyberstation OSS Home For unregistered users, i.e. occasional shippers such as private individuals and very small businesses. Runs in single or multi-carrier mode with online payment. Can be delivered as an independent application or combined with a Cyberstation OSS Professional using the same administration tool, Cyberstation OSS Admin and the same parameters and functions. Cyberstation OSS API Library of web services for managing shipping processes. Designed for companies who want to integrate the shipping processes in their own information system (e-commerce websites, ERP, CRM etc.) without having to develop the interfaces and requirements for carriers. Requires a licence for Cyberstation OSS Professional. It should be noted that companies who use cyberstation OSS API can also use cyberstation OSS Professional to book and manage their shipments online. 5
List of Cyberstation OSS functions Carriers and delivery services Multiple carriers Multiple delivery services Management of single parcel, multi-parcel and multipacking services Takes into account the requirements of all carriers and all delivery services: labels, various manifests and shipping documents, global and per-service routing plans, pricing rules, specific post codes, EDI files etc. Management of range of shipment numbers and tracking numbers per carrier and/or per delivery service Management of carriers depots with defining of geographic cover for collection Management of parcel shops with defining of their geographic cover for e-commerce logistics Labels and shipping documents Customized labels and shipping documents for each carrier and delivery service All documents generated in PDF format to ensure optimum quality of the documents produced and possible to print them on any office or thermal printer connected directly to the workstation or via a network Multiple 1D and 2D barcodes available for labels and manifests Management of shipper accounts Ability to allocate a customized Web style for shipping locations or types of customers Handling of multiple invoicing accounts per carrier Handling of multiple shipping addresses and multiple collection addresses Shipment data importation Very useful function for high and medium-volume shippers who need to automate their processes for preparing shipments and printing parcel labels Several types of processing available after importing: general processing of shipments imported, selection of shipments and processing by batch or selection of shipments one by one Ability to run automatic uploading and importing of data files (requires Oracle Java Runtime Engine) to fully automate the shipment preparation process Default import formats available Tool for creating customized import formats 6
Management of transport prices Multi-carrier pricing system Default prices defined by carrier and delivery service Customized prices by shipper account / carrier / delivery service Four price structures available: for deliveries, collections, delivery options (cash on delivery, insured value, oversize) and for discounts Ability to calculate the price based on handling units (parcels, pallets, roll containers etc.), volume, weight or billing units Management of price application dates Portfolio of current shipments Portfolio of shipments in progress shared by all of the users of a shipping location Ability to modify any shipment not handed over to the carrier Ability to cancel one or more shipments Tool for printing labels and shipping documents for one or more shipments Ability to print or export a list of selected shipments eorder module to import online orders from e-commerce platforms Connection with one or multiple e-commerce platforms (Magento, Prestashop, ebay, Amazon Marketplace) Ability to filter orders to be imported by platform Automatic order import in a single database Process orders one by one Bulk-process orders in batches Feed back online shops and marketplaces with shipped status and tracking numbers Ability to integrate a specific plugin in Magento and Prestashop systems to show delivery services in the shopping cart 7
Shipment management Shipment booking in full-page mode for rapid input, or in step-by-step mode for guided booking Ability to book regular shipments, out-of-origin collection and return transport Management of multiple packing (parcels, pallet, rolls etc.) and of the volume of each handling unit Selection of the delivery services available according to the delivery data Transport pricing Management of regular collection and occasional collection requests Management of articles contained in the parcels Management of cash on delivery options, insured value, declared value and oversized parcels Printing of labels and shipping documents individually or by batch Management of shipper references (up to 5 per shipment) Ability to enter shipments in advance Function allowing automatic consolidation of shipments to the same address Generation of collection manifests by shipping address and carrier Tool for reprinting collection manifests Generation and automatic sending of EDI files to each carrier Tool for re-transferring EDI files Management of shipping and delivery address books Public address book shared by users of the same shipping website Private address book available for each user Address list management to facilitate bulk distribution Tool for importing addresses Tool for exporting addresses Function for automatically recording addresses during input of shipments Checking of post codes / towns for over 190 countries (UPU post code database) 8
Shipment history Portfolio of shipments handed over to carriers shared by all of the users of a shipping website Multi-criteria search Access to a breakdown of each shipment Direct access to tracking and proof of delivery for each carrier Ability to print or export a list of selected shipments Statistical report generator Library of predefined shipping reports Tool for creating customized reports Several output formats available: PDF and HTML for printing reports, CSV for using data on a spreadsheet Tool for programming report creation with automatic distribution of results by email A solution designed for international shipment Checking of post codes / towns for over 190 countries (UPU post code database) Validation of addresses for the United Kingdom and the USA (optional) Multilingual application with selection of the user language during connection Creation of customs documents for international shipments Tool for creating invoices for international shipments Shipping notice by email Ability to notify the recipient, shipper or even a third party of the shipping of a parcel Selection of the language of the message with management of the default language Online payment Shopping basket organized by carrier Native interface with Paypal, Ogone and Worldpay payment gateways On request, integration of the interface with other payment gateways Provision of labels and shipping documents after payment Multi-user function Several users can be registered on the same shipping website, so that several employees of the same company can prepare and/or consult the shipments at the same time. For each user, access to each element of the main menu can be authorized/prohibited by the main user of the shipping website. Various rights can be enabled/disabled according to the user policy of each shipping website: modify and/or delete shipments, create collection slips, access the list of shipping addresses etc. 9
List of Cyberstation OSS API functions The Cyberstation OSS API web services are powered by the Cyberstation OSS engine. All of the data transmitted via the web services is stored in the Cyberstation OSS database and is available for consultation and management in Cyberstation OSS Professional and Cyberstation OSS Admin. Consequently, all companies that use Cyberstation OSS API have a Cyberstation OSS Professional user account to enable them to consult and manage their shipping data via the web interface. It is possible to consult the history of all shipments booked using the Web services and to produce statistical reports. In addition, it is possible to use the Web services and at the same time prepare shipments in Web mode, thereby consolidating all shipments regardless of the method of booking. Web services for booking and managing shipments These web services have been specially designed for shippers who want to integrate the shipment preparation process in their information system without having to develop and manage carriers requirements and interfaces. Two web services provide about fifteen methods for creating and managing shipments, calculating delivery lead times, obtaining a list of services available for a shipment, creating labels, shipping documents and collection manifests and transmitting information to the carriers. An additional web service is also available for importing shipments. Web services for managing shipping locations This web service is intended for customers using the Cyberstation OSS solution. It enables remote management of shipping location parameters. This web service provides eight methods for creating, updating and deleting shipping locations. The same functions are also available for the shipping location templates. Web services for managing carrier parameters This web service is also intended for customers using the Cyberstation OSS solution. It enables remote management of carrier parameters. This web service provides eight methods for importing depot and parcel shop repositories, specific post codes, services, routing tables and price lists. 10
List of Cyberstation OSS Admin functions Management of shipping locations Tool for configuring shipping locations and users of the solution; it should be noted that the carriers, services and functions available can be defined for each shipping location. Ability to define shipping location templates to speed up registration Tool for activating and configuring user accounts registered online Shipping location activation / deactivation function Statistical report generator Library of predefined shipping reports Tool for creating customized reports Several output formats available: PDF and HTML for printing reports, CSV for using data on a spreadsheet Tool for programming report generation with automatic distribution of results by email Full history of shipments Access to all shipments recorded by all shipping locations using the solution Multi-criteria search engine Ability to send labels and shipping documents by email Control of shipments paid for online Tool for exporting and printing a list of selected shipments Management of the content of communication areas and emails Management of the content of the message area on the connection page and welcome page after connection Management of the content of various emails sent automatically, such as shipping notices, welcome messages for new users and the sending of labels and shipping documents Management of online help content Library of images and flash objects that can be incorporated in the communication areas and online help Management of content in multiple languages Management of carrier parameters and delivery services Management of carrier parameters: carrier details and settings, logo, templates of delivery manifests available, list of countries covered, list of packings allowed etc. Management of delivery services: service details and settings, options available (cash on delivery, insurance etc.) shipment size restrictions, label layout and content, customs document layout etc. Management of range of shipment numbers and tracking numbers Management of routing tables by carrier and/or carrier / department with tool for importing files Management of transport prices with tool for importing price files Management of carrier depots with defining of their geographic cover Management of parcel shops with defining of their geographic cover for e-commerce logistics Management of specific post codes (not covered, covered but with additional lead times, specific to the solution) with tool for importing post codes 11
Why Choose Neopost Shipping? Neopost Shipping, a division of the Neopost Group, develops and provides solutions for managing shipments and deliveries and tracking flows of goods and assets. These solutions are intended both for supply chain professionals: carriers, postal organizations and logistics experts and for companies that use logistics processes: manufacturers, distributors and e-merchants. We have outstanding domain knowledge of Parcels and Logistics. We are technology experts in data acquisition and data exchange. Whether you need a barcode-based or an RFID-based system, we deliver your customized solution combining multiple hardware, software and service components. Our Solution-as-a-Service approach saves you money and offers you the ability to start your project quickly with no or limited investment. We know ecommerce is driving innovation in Logistics. And we have been investing and innovating since 2012 to help e-merchants and parcel delivery companies improve the consumer experience and grow their business, while reducing operation costs. Today, Neopost Shipping has over 200 employees located in France, the United Kingdom, the Netherlands, Spain, Italy, Germany, the United States, Australia and Singapore. Find out more at shipping.neopost.com Why Choose Neopost? Neopost is a global leader in mailing solutions, shipping services and digital communications. We believe that people are the key to business success. That s why our products and services are tailored to help your organization improve the quality of its interactions and bring people closer together. In this age of multichannel communications, we guide and empower you to interact in new and innovative ways. We advise you on how to create cost-cutting synergies. And we deliver global coverage with a strong local presence, offering you continual support by phone, onsite or online. Today, Neopost is present in 31 countries and has a network of partners in more than 90 countries. We promote responsible business and sustainable development through our products and outreach programs. And our 6,200 employees worldwide are committed to making your interactions more responsive and more powerful offering you a competitive edge that will open up a wealth of business opportunities. Find out more at: neopost.com Specifications are subject to change without notice. Neopost and the Neopost logo are registered trademarks of Neopost S.A. All other trademarks are the properties of their respective owners. shipping.neopost.com 12