Despatch Manager Online
|
|
- Barnaby Harris
- 8 years ago
- Views:
Transcription
1 Despatch Manager Online Shipper User Training Guide July 2014 Version 1.2 Version 27/07/14 RMDMO Helpdesk
2 Contents Using the DMO Shipping System... 4 Where to Start... 4 The DMO Shipping System... 4 Welcome Page... 5 System Map... 5 The Menus... 7 Enter a shipment... 8 Postcode and Address Searches Print Label DMO Current Shipments View Current Shipments Search Options View Shipment Pop-Up Detail Modify a Shipment Cancel Shipments Pending Shipments End of Day EOD Process Running End of Day Process Reprint Customer Collection Receipt Archived Shipments Searching for Archived Shipments Printing Archived Shipments Additional Functionality on Archived Shipments Addresses Manage Addresses Import Addresses Exporting Address Book Files Process Mailshots Mail Group Maintenance Shipper Admin Manage Users & Create New Users (Shipper Accounts) User Security Rights My Profile Printer Settings System Requirements Check ISD Settings Page 2 of 55 RMDMO Helpdesk
3 View Service Reference Service Defaults View Departmental References Return to Sender Address Log Off Reminder of Most-Used Features Preliminary Checks Print Tracked Return Labels your Tracked Return labels Page 3 of 55 RMDMO Helpdesk
4 Using the DMO Shipping System This document will give you a quick start guide to the main elements of Despatch Manager Online from how to raise a shipment to the admin utilities that are available. The aim of this document is to provide documentation to assist in shipper user training for sales and customer demonstration purposes. There are separate documents available from Royal Mail for: DMO Shipping System Reporting Guide Inport Shipments Set Up Guide On Demand Set Up Guide Where to Start Log onto: Enter your username. Enter your password. Click on the Log in button to take you into the system NOTE Usernames and Passwords are case sensitive and must include the following criteria: Password must contain at least 1 uppercase letter Password must contain at least 8 characters Password must contain at least 1 numeric number Password must contain at least one Special Character #, $, %, &, * Usernames must be longer than 4 characters Note: There is a systems requirement check to make sure that your PC is up-to-date. This will instruct you as to the corrective action to take if the PC is found not to be ready to use. The green dot identifies that your PC software is good to use The amber dot means it can be used but is not the most appropriate software available. The red dot informs you that you may need to upgrade to make full use of DMO features. The DMO Shipping System The system is a web based application that uses an internet browser on a PC and therefore has no software loaded locally. Page 4 of 55 RMDMO Helpdesk
5 Welcome Page Once you have logged into Despatch Manager Online (DMO) you may be presented with the Welcome Page (image below). This page will display important message regarding the use of Despatch Manager Online, system maintenance, system changes and operational updates. System Map On the next page is a diagram showing all the available screens and high level navigation of Despatch Manager Online. The boxes greyed out above are only accessible if these optional services have been set up and used. Page 5 of 55 RMDMO Helpdesk
6 Log In to DMO Shipping Services Shipments End of Day Archive Addresses Admin Help Logoff Users Printing and Printers Enter a Shipment Import Shipments On Demand Shipping Current Shipments Pending Shipments Non- Processed Imported Shipments Mailshot Batch Errors Non- Processed Mailshots Run EOD Process Re-print EOD Customer Collection Receipt Archived Shipments Reporting Audit Reporting Create Report View Report View Audit Report Create Audit Report Manage Addresses Import Addresses Export Addresses (txt) Mail Group Maintenance Process Mailshots My Profile Welcome Page ISD Settings Service Defaults Return to Sender Address Printer Settings System Requirements View Service References View Departmental References Business Response Address International Batch Process How do I manage my shipments How Do I manage the end of day process Reporting/ Audit Reporting How do I Create, View, Edit or delete a mail group Useful Contacts On-Demand Shipping Page 6 of 55 RMDMO Helpdesk
7 The Menus A roll over menu allows you to browse the different screens of the application. To access a screen, put your mouse over the menu title then click on the screen you want to access. This bar contains all the Despatch Manager Online (DMO) options. Shipping: The shipping button contains the screen to raise new shipments. Shipments: The shipments button displays 3 tables. The first table contains the current shipments. These are shipments that will be manifested by the End-of-day process. Shipments can be viewed, cancelled, modified or searched for. The second table contains the pending shipments. These are shipments that have been raised in the shipment entry screen and merely saved to the system for later use. When shipments are saved from the shipment entry screen no labels are generated until the shipment is made live. Like above, shipments from this table can be viewed, cancelled, modified or searched for. The third table is non-processed imported shipments. These are shipments that have been imported and are stored in DMO but have not yet been processed. Similar to the pending shipments. EOD: The EOD button stands for END-OF-DAY process. From this menu option a Customer Collection Receipt can be printed, reprinted and resent. Archive: The archive contains all the shipments that have been successfully manifested on a 13 month rolling basis. From this screen shipments an be searched for and viewed on screen. Information from this table can be searched for through the criteria options and a filtered table presented on-screen. This data can then be cut and pasted into another program for reporting purposes. The secondary option from this screen includes a direct link to the shipment POD web site. Addresses: This button presents the address book maintenance screen for the shipping station. The main options of this screen include; Import and Export address books, add, remove, modify or delete address. Admin: From the master shipper logon, additional sub users can be created with limited access to the functionality of the shipping station. Screens and menus can be locked from selection. Help: This menu options presents different help areas to provide assistance to users when using the DMO application. Log Off: Takes the user back to the username and password screen. Page 7 of 55 RMDMO Helpdesk
8 Enter a shipment The first screen that you see when you enter the system is the Shipping screen. From this screen the following functionality is available; enter a new shipment, enter shipment details, process shipment and produce label. Some fields are populated by default (according to the Royal Mail specification) when loading the screen. Please check they match your selection for your shipment. (Service Reference, carrier, product) Fields marked with a * are mandatory fields for validating the shipment and printing the parcel labels. (Recipient Name, Recipient Address, Postcode, Town) Page 8 of 55 RMDMO Helpdesk
9 Briefly described below is a screenshot of the shipping interface and the different sections: Click Add to add the Service. To validate the shipment, click on the Process button or use the <Shift+Alt+P> key combination. Once you have processed a shipment it will be stored in your Current Shipments. Choose service Reference 1 unless advised otherwise. Choose a Department Reference from the Dropdown option in this field. These are optional and are Set up in OBA (not shown In this screen shot here) Choose a Service relating to the Service Type Choose Service type Look up previously saved addresses Look up an address using the customers postcode Tracking Notification: Tracked / Special Delivery only Send and SMS messages to your customers regarding the shipments delivery. Only for a Tracked Shipment (so not on this screen shot): Safeplace-Specify additional delivery instructions.. eg. leave in shed Tracked and Special Delivery Local Collect option. Integrate with Local Collect API to obtain correct Post Office delivery address Page 9 of 55 RMDMO Helpdesk Forward the date if you are printing a label ahead the actual despatch date date. Enter an optional reference number of your choice. This reference will print on your labels. Parcel Details: Items = Number of duplicate shipments to the same customer Weight = Weight of the parcel Add / Remove the details That you have entered. Pending Shipments are shipments on hold
10 Postcode and Address Searches The system has a built-in facility to find the address from the postcode and postcode from the address. All of the address information is from Royal Mail and the system holds the complete postcode address file ; this is called the PAF. The PAF used in Despatch Manager Online system is as up-to-date as it can possibly be. Find the address from the Postcode: Print Label The processing of the shipment opens a window presenting your shipping labels as a PDF file. To print the labels, click on the printing icon of Adobe Acrobat or use the <Ctrl+P> combination. Page 10 of 55 RMDMO Helpdesk
11 DMO Current Shipments All the shipments created through manual input, batch import or On Demand will be listed in this table ready for processing into the end-of-day collection Customer Collection Receipt. This screen is split into two parts: the search criteria and the table of live shipments: Search Criteria Table of Live Shipments Page 11 of 55 RMDMO Helpdesk
12 View Current Shipments Search Options To access the list of your shipments, go to the Shipments menu and click on current shipments as shown above. A set of criteria allows searches for one or several shipments. The criteria act as a filter to facilitate the display only the shipments required. There are three search categories available: Three levels of search criteria using specified data fields A sort facility to put the shipments in ascending or descending order A date range facility Three Levels of Search Using Specified Data Fields Sort in ascending or descending order using the available specified fields Limit data using From and To date ranges Use Search button to execute search request Page 12 of 55 RMDMO Helpdesk
13 View Shipment Pop-Up Detail Shipment Number AAA GB in the Shipment # column acts as a hyperlink to the details of the specific shipment Closing Window button returns user to Current Shipments page Note: Departmental Reference field shows the details, if any, set up on your OBA Account. Page 13 of 55 RMDMO Helpdesk
14 Modify a Shipment To modify a shipment, click on the button on the right end of the shipment record, it will be loaded in the shipping screen where you ll be able to make changes to the specific shipment. In the example below, the weight of shipment JBI GB was changed from 0.1KG to 2.0KG and the shipping date changed. Once the button is applied, the system generates a new shipment number and label because of the updated weight. Changes made can then be viewed in the Current Shipments tab. Page 14 of 55 RMDMO Helpdesk
15 New shipment number is generated: OLD = BI GB NEW = BI GB New weight is recorded: OLD = 0.1KG NEW = 2KG New label is created to ensure that it displays up-to-date information Cancel Shipments To cancel one or several shipments, check the box right next to a selected shipment as shown above and then click on the button. A warning message to confirm cancellation Page 15 of 55 RMDMO Helpdesk
16 is displayed as shown below. Click on to process cancellation. Note that the shipment will be cancelled but not deleted from the system in order to provide historical traceability via your archived shipments. Cancelled shipments can be viewed by checking the View Cancelled Shipments box on the Current Shipments page: Cancelled shipments will be labelled with the word CANCELLED on the list of live shipments. No label reprint will be available for shipments that have been cancelled. Page 16 of 55 RMDMO Helpdesk
17 Pending Shipments Pending shipments are those that are on HOLD they will not appear on the Customer Collection Receipt. On the Shipments sub-level menu there is an option, Pending Shioments, to view all the shipments that have been saved to the database but not to the Customer Collection Receipt. Applying the Modify button will cause a redirection to the Shipping screen. To make this shipment live click on the button beneath the weight column in the list of pending shipments table to display the full details of the shipment within the Shipping screen. Apply the button on the Shipping screen to generate the label(s). Page 17 of 55 RMDMO Helpdesk
18 If you wish to remove the shipment from the pending table, select the shipment on the Pending Shipments screen and click on the button. A warning message appears to confirm required delete action. Choosing the button will make the shipment permanently deleted from the Pending Shipments screen and the database. Page 18 of 55 RMDMO Helpdesk
19 End of Day EOD Process Running End of Day Process From the EOD menu option, a user can Run EOD or Reprint EOD Customer Collection Receipt. Selecting the Run EOD Process menu option takes you straight to the End of Day screen below: Details of the shipment can still be viewed on the End of Day screen by applying the Shipment Number hyperlink under the Shipment # column. Page 19 of 55 RMDMO Helpdesk
20 A user can enter a reference of their choice (typically Purchase Order) and also a description before submitting the Customer Collection receipt. These will appear on the invoice subsequently provided by Royal Mail. This feature enables customers with OCR reading capability in their Payments department.to automatically reconcile orders and invoices using the Reference number. Using the button, the Customer Collection Receipt can be generated and pre-advice /sales order files can be forwarded to Royal Mail. Page 20 of 55 RMDMO Helpdesk
21 Mandatory Collection Barcode. Note : The Barcode does not appear on reprinted paperwork Clicking on the link within the End of Day Processing Results screen launches the Customer Collection Receipt in PDF format. To print the Collection Receipt, click on the Adobe Acrobat printing icon on the left side of the screen. Reprint Customer Collection Receipt From the EOD main menu option, highlight and click on Reprint Customer Collection Receipt : Page 21 of 55 RMDMO Helpdesk
22 Search by: Customer Collection Receipt date Specific Sales Order Reference Specific Sales Order Number If a Customer Collection Receipt to be printed was recent (the last ten created), it will be listed at the bottom of the search criteria. Clicking on the hyperlink re-launches the receipt in PDF format. If the collection receipt cannot be found in the list of the last ten, use the search criteria provided to retrieve it from the system. Options available to search on are: The Customer Collection Receipt creation date (date on which EOD process was run) The Sales Order Reference (Customer Collection Receipt Batch Number) The Sales Order Number will be returned to you after processing EOD.. There may be a slight delay of upto 24 hours in returning this. In the meantime the message Not Set appears. Use the button to execute the search request. In the example above, Sales Order Reference number 3 is specifically being searched for, the result is displayed as shown below: Page 22 of 55 RMDMO Helpdesk
23 Note: The Collection Barcode does not appear on re-printed collection receipts. Archived Shipments From the Archive main menu option, highlight and click on Archived Shipments. Page 23 of 55 RMDMO Helpdesk
24 Searching for Archived Shipments Archived shipments can be found using the search criteria fields above the shipment table. The criteria can act as a filter showing only specific shipments that want to be searched for. There are three search categories available: Three levels of search criteria using specified data fields A sort facility to put the shipments in ascending or descending order A date range facility Once the required search criteria has been entered, click on the Search button to execute the query. In the example below, the query that has been executed, requested a sort by Customer Collection Receipt and for the date 28 th February. The results of the Shipments search in Archive Shipments can be exported by clicking on the CSC Export button and selecting Save option. This will export your file in CSV format. No enhancements data such as address or phone numbers will be exported. Printing Archived Shipments Using the tick boxes provided and applying the print the list of archived shipments. button, the system provides the ability to Page 24 of 55 RMDMO Helpdesk
25 Additional Functionality on Archived Shipments The Shipment # hyperlink allows visibility to a specific shipment detail in a pop-up window. There is also a link to the Royal Mail Track & Trace System for shipment tracking. If the item has not yet been scanned in by Royal Mail it will return a Sory- Please try again laterr. NOTE: Pending shipments that have been deleted will not be visible as an archived shipment. Page 25 of 55 RMDMO Helpdesk
26 Addresses Users have the option to Manage, Import and Export Addresses. Manage Addresses User can search for an address using the criteria provided (Begins with or contains). Users can also search on postcode, name, town and country code On the main menu options, click Addresses and manage as shown below: Searching the Address Book The address book window has a menu of options to search for the required address book entry (see above). Enter the criteria data and click the search button. The results will be displayed within the screen above. If more than one page exists for your results, click on the Next (>>) link on the bottom right hand side of the screen to move to the next page. To select the address and use it in the shipment entry screen, press the button Ship to this address. Page 26 of 55 RMDMO Helpdesk
27 The default view option upon first arrival in this screen is all addresses in the address book on the left. Enter a New Address in the Address Book To enter a new address into the address book: o o o o Click on the Create button Populate the fields with the new address (Note: a unique address code must be used) Click on the Save button The address will now be in the address book Update an Address in the Address Book To modify / update an address in the address book; o o o o Search for the address that requires modification; populate the address fields with needed amendments. Make the modification to the address Click on the Save button The modifications will now have been saved Ship to this address option There is an option from this screen called Ship to this address. This will put an address directly into the shipment entry screen. Page 27 of 55 RMDMO Helpdesk
28 Import Addresses On the main menu options, click Addresses and Import as shown below. DMO can upload addresses directly into the address book on the server through the browser. This means that at any time a new address book can be loaded, modified, replaced or deleted. There are four options on the IMPORT menu option: Select the address book format, Select the address book file Select the default country. Finally, choose the import file method To import address book information using Fixed Width Fields Select the address book file format required from the available options This section allows you to use a standard upload format or create a new upload address book format. There can be one customized, standard import format that you can use to import files for example called Royal Mail when created. Page 28 of 55 RMDMO Helpdesk
29 To create a new address book format click on the Book Import Wizard set-up button; this action starts the Address STEP 1 Choose from either Fixed or Delimited file formats. For example, Fixed width file would only contain data and spaces that make up the rest of the fields. Delimited means that a specific character such as a comma separates fields. This file separator file format is known as a CSV file or Coma Seperated Value File file. The other screen option is to specify whether the name fields that will be imported are split or combined. When the correct options have been selected click on Next. STEP 2 Define the width of each field to be imported. Click on the order in which you wish to import the fields i.e. the order in which the fields are laid out in your import file. Pay particular attention to mandatory fields highlighted in bold and underlined they must be included in the file layout. Order of columns as selected will be displayed in the Representation of File Layout section of the screen. The Remove Last Element Button can be employed to delete unwanted fields. Use the Filler field for blank fields in the import file. Page 29 of 55 RMDMO Helpdesk
30 STEP 3 Step 3 displays a table with the chosen fields to be imported. (This is step 3 if the Fixed Field Length has been chosen) The 1st column = Name of the field The 2 nd column = Width of the field The 3 rd column = Order that the fields will be imported. Once you have designed your field import order, give the file format specification a name. Once you have supplied a name click the Button. STEP 4 Step 4 displays the name of the file format specification that has just been designed: The new import specification is ready to be used. Page 30 of 55 RMDMO Helpdesk
31 To import address book information using a Delimited File Specification: On this screen there are three questions that need to be answered: Enter the separator character, for example a comma, The next question asks whether the data in the fields will be in quotes. For example a comma separated file that has quotation marks around the data will look like: Hello, TEST Click on the fields required and the window at the bottom of the popup screen builds up with the chosen fields. Remember that the fields in BOLD are a mandatory requirement to have in the import file. When the final import file structure has been constructed click on the Next button Page 31 of 55 RMDMO Helpdesk
32 The next screen that appears is STEP 3. This step is to determine the import order of the chosen fields. There are two columns: The 1 st column = Name of field The 2 nd column = Order that the fields will be imported. Once you have designed your field import order, give the file format specification a name. Once you have supplied a name click the button. STEP 4 displays the name of the file format specification that has just been designed: The new import specification is ready to be used. Page 32 of 55 RMDMO Helpdesk
33 Importing Address Book Files 1. Select the data import file in section 2 Make sure that the required file import specification is selected then type the path of the address book or click on the browse button. Clicking on the browse button will open the above window. From this screen find and select the correct path of the file to be imported and click on button to store the file in memory. 2. Ensure the default country is set to the United Kingdom in section 3 3. Choose the import file method in section 4 First Action: Choose Import Method choose one: Add addresses to your address book Replace existing address book with the new import file contents Second Action: How to handle duplicate entries choose one: Replace Ignore Once all four sections are complete click the server. button to upload the address book onto the Exporting Address Book Files On the main menu options, click Addresses and Export Addresses (txt). Click Save and specify the folder location to export the file to. Page 33 of 55 RMDMO Helpdesk
34 Process Mailshots To view the Process Mailshots screen click on the main menu Addresses and Process Mailshots as shown below. Users can first choose a Mail Group Section (1) and choose to Use the postcode in the batch to determine the correct post town. Users can choose to create their mailshot and process immediately in Section (2) without viewing their shipments or can create the mailshot and then view the shipments before processing. Users can set their own Mailshot defaults in Section (3) and have a number of choices to map to their Mailshot Shipments. Users can set their Service Options in Section (4). There they can set the department reference, state a reference number of their choice, select a shipping date, country and items/weight band for their Mailshot Shipments. The Process Mailshots functionality provides the ability to select a Mail Group to process mailshot shipments automatically, select the method of processing, choose mailshot default options and also choose the Service options for the Mailshot(s). Page 34 of 55 RMDMO Helpdesk
35 Mail Group Maintenance To view Mail Group Maintenance click on the main menu Addresses and Mail Group Maintenance as shown below. Users can Add, Delete and View a new Mail Group using the Mail Group Maintenance screen. The Add button will add a new mail group name by entering the Mail Group Name into the field and then clicking on the Add button. Alternatively a user can delete or view a Mail Group Address by clicking on the Delete or View buttons in section 1 of the Mail Group Maintenance screen. Section 2 of the Mail Group Maintenance screen allows a user to assign multiple customer addresses from the address book to a Mail Group and then preview the results by clicking on the Preview button. Page 35 of 55 RMDMO Helpdesk
36 Shipper Admin Manage Users & Create New Users (Shipper Accounts) Each shipper will have an admin account, which can determine other sub-user accounts. To manage or create users on the main menu click on Admin and Users as shown below: Registered users will be displayed here A list of users will appear on the right hand side, which can be amended by clicking on the desired user name. To create a new user, click on the button. The screen below will appear. Fill in the necessary information such as Business Name, Contact Name, Username and Password. Click on the button to finish the user set-up. Page 36 of 55 RMDMO Helpdesk
37 The newly created user David2 is now visible as shown below: To edit a created user, highlight user and then apply the button: Security Rights Set security rights depending on what you wish the user to access. If No is selected for a particular user, the functionality selected will be hidden within their accounts. Page 37 of 55 RMDMO Helpdesk
38 User Security Rights There are a host of security rights that can be switched on via the manage account for the sub users, a master user can switch on/off any of the following permissions. Manage Shipments Manage Address Book Resend/Reprint End of Day Account Admin Import Addresses EOD Process View Archived Shipments Reporting Tool Import Shipments On-demand Shipping (If On Demand function has been enabled by Royal MaIl for you) View Return to Sender Address View Service References View All Shipments for All Users View Business Response Addresses View Department References Page 38 of 55 RMDMO Helpdesk
39 My Profile All users who have a valid account have the right to change their own profile information. A user can change their password as well as all fields shown on the Account Information page shown below (Business Name, Contact Name, Username and Password). For a user to finalise amendments click the button to save any changes. Page 39 of 55 RMDMO Helpdesk
40 Printer Settings To define printer settings click on the main menu Admin and click on Printer Settings as shown below. To make changes to printer settings a user must click the button to save changes. Users have the option to define: Printing format: single or multi-label A4 sheet (see explanation below) Preview Option: show or disable print preview option. Immediate Printing: enable or disable immediate printing Label Printer: Choose a default printer or specify another printer. Once a user has saved their printer settings, a user can check their settings by printing a test page. Page 40 of 55 RMDMO Helpdesk
41 System Requirements Check To run a system requirements check on your computer, click on the main menu Admin and System Requirements as shown below If a user upgrades software or DMO seems to be not working as expected, the first point of call is to run a System Requirements Check. This ensures the users PC is configured to run DMO. To test DMO needed components click the button. If a component is incorrect the traffic light will appear red. This test can also be completed from the main login screen. It is recommended that the user upgrade any components that appear red as this can impact on the functionality. Page 41 of 55 RMDMO Helpdesk
42 ISD Settings For Import Shipments or On Demand operation (using Importation of Shipping Data (ISD) format) click on the main menu Admin and click on ISD Settings as shown below. Define or view the ISD settings. This does not apply to manual entry shipments. For more details on ISD settings, refer to the Royal Mail DMO Import Shipments Set Up guide. Page 42 of 55 RMDMO Helpdesk
43 View Service Reference To view the shipper location Service Reference(s), click on main menu Admin and View Service Reference shown below. Each shipper location has the ability to view their Service Reference information. Select the Service Reference to display information. You will need to contact your Royal Mail account manager if you need to make a change. Page 43 of 55 RMDMO Helpdesk
44 Service Defaults To view the Service Defaults click on the main menu Admin and Service Defaults shown below. Users choose their service defaults within this screen. A user can select and save a default for the Service Type, Service, Service Format, Item Weight, the Default Number of Items for all shipments and also set a default against their account for the Department Reference. Page 44 of 55 RMDMO Helpdesk
45 View Departmental References Users can view the (optional) Deparmental References associated with their account. Departmental References for their Account need to be first set up in Royal Mail s OBA system. To view the Departmental Reference(s) click on main menu Admin and View Departmental References shown below. A user can search the Departmental References using the Begins with and Contains radio buttons and then entering search critera into the Search On field. Page 45 of 55 RMDMO Helpdesk
46 Return to Sender Address Users can now view the Return to Sender address(s) associated to their account. A user can Create, Delete, Purge and Save the Return to Sender address(es). To view the Return to Sender Address(s) click on main menu Admin and Return to Sender Address shown below. A default Return to Sender Address can also be selected from the selection of Return to Sender Addresses in this screen. A user can also search the Return to Sender addresses using the Begins with and Contains radio buttons in this screen. Page 46 of 55 RMDMO Helpdesk
47 Business Response Address Business Response address is used with the Royal Mail service, Tracked Returns, to specify where these items are returned to. To view the Business Response Address(es) click on the main menu Admin and Business Response Address shown below. See the Appendix for details of how to save a Tracked Returns label to a file and then it. Users can view the Business Response Address(es) associated with their account. A user can also search the Business Response addresses using the Begins with and Contains radio buttons and then entering search critera into the Search On field. If an additional Business Response Address is needed contact or your Royal Mail Account handler to arrange to add the existing Tracked Returns service (Tracked Returns 24 and or 48) onto a new Service Reference Code, with the new Business Response Address. Page 47 of 55 RMDMO Helpdesk
48 Log Off To log-off DMO click on the Main Menu Log Off shown below. This will re-direct the user to the mail Log-on screen below. Page 48 of 55 RMDMO Helpdesk
49 Reminder of Most-Used Features How to connect to Despatch Manager Online? Launch your Web browser and enter the URL / Internet address Once the login page is opened, enter your user name and password and click on the Log in button. How to access the shipping screen? Go to the Shipping menu and click on Enter a Shipment. How to enter a shipment? Verify or select your Service Reference, the carrier, the product, the service and the service format. Enter your Address code (if its address has been saved in your address book) or enter its full address in the left side of the screen. Enter your shipping reference on the right side of the screen, then your shipment information. Click on the button to validate your entry. The labels are produced as a PDF file and displayed in a new window. Click on the Adobe printing button to print them. Page 49 of 55 RMDMO Helpdesk
50 How to modify or cancel a shipment? Go to the Shipments menu and click on Current Shipments, then select your shipment. Please note selection criteria are available to facilitate your search. To modify a shipment, click on the button on the right end of your shipment record. The shipment will be loaded in the shipping screen. Make your modification and click on the Process button. To cancel one or several shipments, check on the tick box on the left end of the shipment record and click on the button. How to reprint the labels of a shipment? Go to the Shipments menu and click on Current Shipments. Click on the button on the right end of your shipment record. The labels opens as a PDF file in a new window, click on the Adobe printing button to reprint. How to send and print the End Of Day manifests? Go to the End of Day menu and click on Run EOD process. Select the shipments you want to process by selecting the Service Reference, Carrier and Product/Service, then click on the button. The next screen will present the list of Customer Collection Receipts to be printed. Click on each link to open each Customer Collection Receipt as a PDF file and click on the Adobe printing button to print it. Page 50 of 55 RMDMO Helpdesk
51 How to reprint the EOD Customer Collection Receipt? Go to the End of Day menu and click on Reprint EOD Customer Collection Receipt and enter the search criteria. Using the button execute the search to retrieve the required Customer Collection Receipt. How to exit Despatch Manager Online? Click on the Log Off menu then close your browser. Royal Mail, the cruciform, the colour red and all are registered trademarks and all are trademarks of Royal Mail Group Ltd. Despatch Manager Online Shipper User Training Guide July 2014 Royal Mail Group Ltd All rights reserved. Page 51 of 55 RMDMO Helpdesk
52 Appendix: Printing or ing Royal Mail Tracked Returns 24 and 48 The purpose of this appendix is to explain how and when to print or Tracked Return labels to your customers using Despatch Manager Online. It is advised that you only print or Tracked Return labels when required. Do not re-print or re-send the same label to different customers. In addition, you should not print a batch of Tracked Return labels for you to stockpile as the Tracking numbers may become obsolete. Preliminary Checks Before trying to create Tracked Return labels please check the addresses are correct by navigating on the main menu to Admin and then Business Responses Address. If an additional Business Response Address is needed contact or your Royal Mail Account handler to arrange to add the existing Tracked Returns service (Tracked Returns 24 and or 48) onto a new Service Reference Code, with the new Business Response Address. Whilst on this page, you should also take note of the Service Reference assigned to each address, this will be important for creating a Tracked Return label. Page 52 of 55 RMDMO Helpdesk
53 Print Tracked Return Labels Navigate on the main menu to Shipping Services and select Enter a Shipment. Now complete the posting information and ensure the appropriate Service Reference is selected (if unsure follow the Preliminary Checks section above). When the posting information is complete the address should be auto populated. You will then only need to complete the service options i.e number of items and weight. See the screen below for a completed example. your Tracked Return labels You can a Tracked Returns label by saving the label instead of printing the label. When you click Process button on the screen above, a Tracked Return label image should appear on the screen- see image below. When you hover your mouse over the bottom of the label image a line of buttons should appear at the bottom of the label.- see screen shot below Page 53 of 55 RMDMO Helpdesk
54 Select the Adobe Icon to present further options such as Save in the new window below. Page 54 of 55 RMDMO Helpdesk
55 Once you have clicked the save icon Window below. as shown above you will be presented with the You will need to recover the document to attach to your , so save it In the default.pdf forma) to a place you will remember, giving it a name you will recognise for this customer (i.e. their name or order number). Now open your application and prepare a new for your customer. Use the attach icon to add the Tracked Return label to the . Page 55 of 55 RMDMO Helpdesk
Despatch Manager Online
Despatch Manager Online Shipper User Training Guide February 2015 Version 2.0 Part 1 Contents Using the DMO Shipping System 2 Introduction 2 Where to Start 2 Welcome Page 3 The Menus 3 Enter a Shipment
More informationDespatch Manager Online
Despatch Manager Online Guide to On Demand Set Up Version 2.0 February 2015 Page 1 of 20 RMDMO Helpdesk 08456 047267 Contents Introduction to Working with Despatch Manager Online On Demand... 3 Setup Process...
More informationDespatch Manager Online
Despatch Manager Online Reporting Guide February 2015 Version 2.0 Page 1 of 17 RMDMO Helpdesk 08456 047267 Contents Introducing DMO Shipping System Reporting...3 Standard Reporting...3 Schedule/ Run/Delete/Modify
More informationBaylor Secure Messaging. For Non-Baylor Users
Baylor Secure Messaging For Non-Baylor Users TABLE OF CONTENTS SECTION ONE: GETTING STARTED...4 Receiving a Secure Message for the First Time...4 Password Configuration...5 Logging into Baylor Secure Messaging...7
More informationStrategic Asset Tracking System User Guide
Strategic Asset Tracking System User Guide Contents 1 Overview 2 Web Application 2.1 Logging In 2.2 Navigation 2.3 Assets 2.3.1 Favorites 2.3.3 Purchasing 2.3.4 User Fields 2.3.5 History 2.3.6 Import Data
More informationCustomer Management Services (CMS)
Customer Management Services (CMS) Customer User Manual Version 1.2 April 2009 Page 1 of 23 Table of Contents 1 AN INTRODUCTION TO CMS... 3 2 GETTING STARTED WITH CMS... 4 ONLINE HELP... 4 ACCESSING CMS...
More informationSupply Chain Finance WinFinance
Supply Chain Finance WinFinance Customer User Guide Westpac Banking Corporation 2009 This document is copyright protected. Apart from any fair dealing for the purpose of private study, research criticism
More informationemarketing Manual- Creating a New Email
emarketing Manual- Creating a New Email Create a new email: You can create a new email by clicking the button labeled Create New Email located at the top of the main page. Once you click this button, a
More informationIndiana Campaign Finance System Secure Site
Indiana Campaign Finance System Secure Site Overview The Indiana Campaign Finance System is provided by the Indiana Election Division to enable campaign committees to manage contributions and expenditures,
More informationENTERPRISE DATA WAREHOUSE PRODUCT PERFORMANCE REPORTS USER GUIDE EXTERNAL. Version: 1.0
ENTERPRISE DATA WAREHOUSE PRODUCT PERFORMANCE REPORTS USER GUIDE EXTERNAL Version: 1.0 September 2004 Table of Contents 1.0 OVERVIEW...1 1.1 Product Performance Overview... 1 1.2 Enterprise Data Warehouse
More informationEnd User Training Guide
End User Training Guide October 2013 2005-2013 ExpenseWire LLC. All rights reserved. 1 expensewire.com Use of this user documentation is subject to the terms and conditions of the applicable End- User
More informationUSER MANUAL (PRO-CURO LITE, PRO & ENT) [SUPPLIED FOR VERSION 3]
Pro-curo Software Ltd USER MANUAL (PRO-CURO LITE, PRO & ENT) [SUPPLIED FOR VERSION 3] CONTENTS Everyday use... 3 Logging on... 4 Main Screen... 5 Adding locations... 6 Working with locations... 7 Duplicate...
More informationThe United States Office Of Personnel Management eopf Human Resources Specialist Training Manual for eopf Version 4.0.
The United States Office Of Personnel Management eopf Human Resources Specialist Training Manual for eopf Version 4.0. Copyright 1994-2007 by Northrop Grumman. All rights reserved. Northrop Grumman, the
More informationSMS for REST Professional
RockendSMS Enhanced Integration SMS for REST Professional RockendSMS has newly designed and developed an upgrade to the way you send SMS through REST Professional V14 and above (RockendSMS Enhanced Integration).
More informationTable of Contents INTRODUCTION...2 HOME PAGE...3. Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...
Table of Contents INTRODUCTION...2 HOME PAGE...3 Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...12 REQUEST...14 Request List View... 15 Creating a New Incident...
More informationWebmail Instruction Guide
Webmail Instruction Guide This document is setup to guide your through the use of the many features of our Webmail system. You may either visit www.safeaccess.com or webmail.safeaccess.com to login with
More informationCox Business Premium Online Backup USER'S GUIDE. Cox Business VERSION 1.0
Cox Business Premium Online Backup USER'S GUIDE Cox Business VERSION 1.0 Table of Contents ABOUT THIS GUIDE... 4 DOWNLOADING COX BUSINESS PREMIUM ONLINE BACKUP... 5 INSTALLING COX BUSINESS PREMIUM ONLINE
More informationResolve Disputes User Guide
Resolve Disputes User Guide Online Merchant Services Copyright Statement Copyright 2012 by American Express Travel Related Services Company, Inc. All rights reserved. No part of this document may be reproduced
More informationTeacher References archived classes and resources
Archived Classes At the end of each school year, the past year s academic classes are archived, meaning they re still kept in finalsite, but are put in an inactive state and are not accessible by students.
More informationHow to Add Users 1. 2.
Administrator Guide Contents How to Add Users... 2 How to Delete a User... 9 How to Create Sub-groups... 12 How to Edit the Email Sent Out to New Users... 14 How to Edit and Add a Logo to Your Group's
More informationUser Guide 2014 Consign Manifest Book: Australia Wide
User Guide 2014 Consign Manifest Book: Australia Wide Page 1 of 48 Table of Contents Quick Reference Guide... 3 Getting Started... 5 System Setup... 5 Printer Setup... 5 System Login... 6 Change Password...
More informationOxCORT Oxford Colleges On-line Reports for Tutorials
OxCORT Oxford Colleges On-line Reports for Tutorials Tutorial Office Role Version 4.3 BSP Training Team Business Services and Projects Contents Table of Contents 1. Introduction To This manual... 5 Pre-requisites...
More informationOBA order generator user guide
OBA order generator user guide To use the OBA Order Generator please ensure that macros are enabled in Excel. Select Tools > Macro > Security and select the required setting > Medium or > Low. Medium will
More informationNovell ZENworks Asset Management 7.5
Novell ZENworks Asset Management 7.5 w w w. n o v e l l. c o m October 2006 USING THE WEB CONSOLE Table Of Contents Getting Started with ZENworks Asset Management Web Console... 1 How to Get Started...
More informationIntellect Platform - Tables and Templates Basic Document Management System - A101
Intellect Platform - Tables and Templates Basic Document Management System - A101 Interneer, Inc. 4/12/2010 Created by Erika Keresztyen 2 Tables and Templates - A101 - Basic Document Management System
More informationIntroducing Royal Mail Tracked Reporting
Introducing Royal Mail Tracked Reporting Royal Mail Tracked 24 & Royal Mail Tracked 48 Royal Mail Tracked Returns 24 & Royal Mail Tracked Returns 48 Customer Guide October 2015 Contents Introducing Royal
More informationContent Management System User Guide
Content Management System User Guide support@ 07 3102 3155 Logging in: Navigate to your website. Find Login or Admin on your site and enter your details. If there is no Login or Admin area visible select
More informationOutlook Web Access (OWA) User Guide
Outlook Web Access (OWA) User Guide September 2010 TABLE OF CONTENTS TABLE OF CONTENTS... 2 1.0 INTRODUCTION... 4 1.1 OUTLOOK WEB ACCESS SECURITY CONSIDERATIONS... 4 2.0 GETTING STARTED... 5 2.1 LOGGING
More informationefunds User Guide For School Office Employees
efunds User Guide For School Office Employees Table of Contents Introduction & Login Procedure... 1 Welcome to efunds: Main Screen... 3 General Ledger... 3 Receive Money... 3 Pay Bills... 3 Bank Reconciliation...
More informationmytnt User Guide Contents
mytnt User Guide The mytnt User Guide is intended to guide you through the mytnt application. It will show you the key steps involved in creating a Domestic or International shipment, and some of the other
More informationIntroduction to Client Online. Factoring Guide
Introduction to Client Online Factoring Guide Contents Introduction 3 Preparing for Go live 3 If you have any questions 4 Logging In 5 Welcome Screen 6 Navigation 7 Navigation continued 8 Viewing Your
More informationPentagon Message Exchange Setup Guide: All Devices
Pentagon Message Exchange Setup Guide: All Devices This guide has been sent to you to help you set up Pentagon Message Exchange on your equipment. In this guide, you will find the details required for
More informationDIY Email Manager User Guide. http://www.diy-email-manager.com
User Guide http://www.diy-email-manager.com Contents Introduction... 3 Help Guides and Tutorials... 4 Sending your first email campaign... 4 Adding a Subscription Form to Your Web Site... 14 Collecting
More informationUser Guide Package Exception Management
User Guide Package Exception Management 70-3262-4.6 PRECISION Applications 2012 September 2012 2012 Precision Software, a division of QAD Inc. Precision Software products are copyrighted and all rights
More informationManaging your Joomla! 3 Content Management System (CMS) Website Websites For Small Business
2015 Managing your Joomla! 3 Content Management System (CMS) Website Websites For Small Business This manual will take you through all the areas that you are likely to use in order to maintain, update
More informationOPTAC Fleet Viewer. Instruction Manual
OPTAC Fleet Viewer Instruction Manual Stoneridge Limited Claverhouse Industrial Park Dundee DD4 9UB Help-line Telephone Number: 0870 887 9256 E-Mail: optac@stoneridge.com Document version 3.0 Part Number:
More informationChapter 2: Clients, charts of accounts, and bank accounts
Chapter 2: Clients, charts of accounts, and bank accounts Most operations in BankLink Practice are client specific. These include all work on coding transactions, reporting, and maintaining chart of accounts
More informationOPTAC Fleet Viewer. Instruction Manual
OPTAC Fleet Viewer Instruction Manual Stoneridge Limited Claverhouse Industrial Park Dundee DD4 9UB Help-line Telephone Number: 0870 887 9256 E-Mail: optac@stoneridge.com Document version 4.0 Part Number:
More informationithenticate User Manual
ithenticate User Manual Updated November 20, 2009 Contents Introduction 4 New Users 4 Logging In 4 Resetting Your Password 5 Changing Your Password or Username 6 The ithenticate Account Homepage 7 Main
More informationTable of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts...
Table of Contents Welcome... 2 Login... 3 Password Assistance... 4 Self Registration... 5 Secure Mail... 7 Compose... 8 Drafts... 10 Outbox... 11 Sent Items... 12 View Package Details... 12 File Manager...
More informationCONTRACT MANAGEMENT SYSTEM USER S GUIDE VERSION 2.7 (REVISED JULY 2012)
CONTRACT MANAGEMENT SYSTEM USER S GUIDE VERSION 2.7 (REVISED JULY 2012) VERSION 2.6 (REVISED APRIL 2012)... I INTRODUCTION... 5 Helpful Hints... 5 Pop-Up Blockers... 5 Users... 6 CPUC Staff Administrator...
More informationDocument Management System (DMS) Release 4.5 User Guide
Document Management System (DMS) Release 4.5 User Guide Prepared by: Wendy Murray Issue Date: 20 November 2003 Sapienza Consulting Ltd The Acorn Suite, Guardian House Borough Road, Godalming Surrey GU7
More informationUser Manual. CitiDirect \ CitiDirect EB - Citi Trade Portal. InfoTrade Phone No. 0 801 258 369 infotrade@citi.com
CitiDirect \ CitiDirect EB - Citi Trade Portal User Manual InfoTrade Phone No. 0 801 258 369 infotrade@citi.com CitiDirect HelpDesk Phone No. 0 801 343 978, +48 (22) 690 15 21 Monday Friday 8.00 17.00
More informationGuide to setting up IRIS AE Suite TM & IRIS OpenSpace online
18/02/2014 Guide to setting up IRIS AE Suite TM & IRIS OpenSpace online IRIS Payroll 01/09/2015 Contents What is IRIS OpenEnrol?... 4 What will IRIS OpenEnrol do for me?... 4 How does IRIS OpenEnrol work?...
More informationSOS SO S O n O lin n e lin e Bac Ba kup cku ck p u USER MANUAL
SOS Online Backup USER MANUAL HOW TO INSTALL THE SOFTWARE 1. Download the software from the website: http://www.sosonlinebackup.com/download_the_software.htm 2. Click Run to install when promoted, or alternatively,
More informationE-commerce Website Manual
E-commerce Version 2, July 2014 800 Viewfield Road Victoria, BC V9A 4V1 Local: (250) 384-0565 Toll Free: 1-800-735-3433 sales@monk.ca service@monk.ca Monk Office s new e-commerce site is your personalized
More informationApril 2010. 2007, 2008, 2009, 2010 GXS, Inc. All Rights Reserved.
April 2010 2007, 2008, 2009, 2010 GXS, Inc. All Rights Reserved. Licenses and Trademarks All product names are copyrights and registered trademarks/tradenames of their respective owners. Information in
More informationEmail at Bradford - Outlook
This document provides guidance for staff using Office 365 with Microsoft Outlook 2010 for email at the University of Bradford. The University of Bradford retains copyright for this material, which may
More informationShipping Administration Getting Started Guide
FedEx Ship Manager TM at fedex.ca Shipping Administration Getting Started Guide Managing the shipping process within your company Welcome to Shipping Administration What is FedEx Ship Manager TM at fedex.ca
More informationTriCore Secure Web Email Gateway User Guide 1
TriCore Secure Web Email Gateway User Guide This document provides information about TriCore Secure Web Email Gateway. This document is for users who are authorized to send and receive encrypted email
More informationTerminal Four (T4) Site Manager
Terminal Four (T4) Site Manager Contents Terminal Four (T4) Site Manager... 1 Contents... 1 Login... 2 The Toolbar... 3 An example of a University of Exeter page... 5 Add a section... 6 Add content to
More informationFAX SERVER. User manual. Stonefax user guide
FAX SERVER Stonefax user guide service CONTENTS A) Introduction... 2 B) Sending a fax... 2 C) Section analysis... 3 C.1 Sender... 3 C.2 Recipients... 5 C.3 Fax body... 6 C.3.1 Predefined cover. cov...
More informationUser Guide Overview to Access, Passwords, Navigation and Notifications
OVERVIEW This User Guide is an overview to understand how to access the isupplier Portal, navigate through the system and understand the notification sent from the automatic system email notification to
More informationTable of Contents INTRODUCTION... 2 HOME... 3. Dashboard... 5 Reminders... 8 Announcements... 12 Preferences... 13 Recent Items... 15 REQUESTS...
Table of Contents INTRODUCTION... 2 HOME... 3 Dashboard... 5 Reminders... 8 Announcements... 12 Preferences... 13 Recent Items... 15 REQUESTS... 16 Request List View... 17 Requests based on Filters...
More informationUsing Ad-Hoc Reporting
Using Ad-Hoc Reporting The purpose of this guide is to explain how the Ad-hoc reporting function can be used to produce Management Information from client and product data held in the Key. The guide will
More informationithenticate User Manual
ithenticate User Manual Version: 2.0.2 Updated March 16, 2012 Contents Introduction 4 New Users 4 Logging In 4 Resetting Your Password 5 Changing Your Password or Username 6 The ithenticate Account Homepage
More informationEmail Marketing. User Guide. July 2012. Welcome to AT&T Website Solutions SM
July 2012 Email Marketing User Guide Welcome to AT&T Website Solutions SM We are focused on providing you the very best web hosting service including all the tools necessary to establish and maintain a
More informationM4 Systems. Email Remittance (ER) User Guide
M4 Systems Email Remittance (ER) User Guide M4 Systems Ltd Tel: 0845 5000 777 International: +44 (0)1443 863910 www.m4systems.com www.dynamicsplus.net Table of Contents Introduction ------------------------------------------------------------------------------------------------------------------
More informationIntellect Platform - The Workflow Engine Basic HelpDesk Troubleticket System - A102
Intellect Platform - The Workflow Engine Basic HelpDesk Troubleticket System - A102 Interneer, Inc. Updated on 2/22/2012 Created by Erika Keresztyen Fahey 2 Workflow - A102 - Basic HelpDesk Ticketing System
More informationGetting Started with Mamut Online Desktop
// Mamut Business Software Getting Started with Mamut Online Desktop Getting Started with Mamut Online Desktop Contents Welcome to Mamut Online Desktop... 3 Getting Started... 6 Status... 23 Contact...
More informationHow To Use Senior Systems Cloud Services
Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To
More informationApple Mail... 36 Outlook Web Access (OWA)... 38 Logging In... 38 Changing Passwords... 39 Mobile Devices... 40 Blackberry...
Contents Email Accounts... 3 Adding accounts... 3 Account Modifications... 6 Adding Aliases... 7 Primary E-mail Addresses... 10 Mailbox Quotas... 12 Removing accounts... 13 Mail Forwarding and Distribution
More informationemobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd
emobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd Important Notice: The Information contained in this document is subject to change without notice and should not be construed as a
More informationClickatell Communicator2 Help Gui
Clickatell Communicator2 Help Gui February 2015 Contents Contents... 1 Overview... 3 Getting started... 3 4.1 Registering for a Communicator Account... 3 4.2 Changing your settings... 5 4.2.1 Contact Information...
More informationTable of Contents Chapter 1 INTRODUCTION TO MAILENABLE SOFTWARE... 3 MailEnable Webmail Introduction MailEnable Requirements and Getting Started
Webmail User Manual Table of Contents Chapter 1 INTRODUCTION TO MAILENABLE SOFTWARE... 3 MailEnable Webmail Introduction MailEnable Requirements and Getting Started Chapter 2 MAILENABLE KEY FEATURES OVERVIEW...
More informationTable of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG...
Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... 11 Raising a Service Request... 12 Edit the Service Request...
More informationUser Guide. UPS Billing Center
User Guide UPS Billing Center 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. us_en
More information1 P a g e. User Guide. 0845 456 3103 support.keytime.co.uk
1 P a g e User Guide 2 P a g e Contents Introduction to Client Manager... 4 Configuring Client Manager... 4 Register your Software... 4 Manage Software Updates... 5 Maintain Staff Grades and Charge-out
More informationUsing Webmail. Document Updated: 11/10. Technical Manual: User Guide. The Webmail Window. Logging In to Webmail. Displaying and Hiding the Full Header
Using Webmail Technical Manual: User Guide Webmail is supported in the following browsers: Windows Internet Explorer 6, Internet Explorer 7, Firefox 2, and Firefox 3 Mac OSX Safari 2, Safari 3, Firefox
More informationUSER MANUAL FOR INTERNET BANKING (IB) SERVICE
USER MANUAL FOR INTERNET BANKING (IB) SERVICE Content: Introduction and General questions. Accessing and using Internet Banking. 1. Log In, Log Out and Printing screen/transaction information 2. Inquiries
More informationdhl ONLINE SHIPPING USER GUIDE
Click & Ship dhl ONLINE SHIPPING USER GUIDE http://bookuk.dhl.com A customer guide for sending time definite international and domestic shipments online 2 Click & Ship contents contents 04 Getting started
More informationExpressShipper UK User Guide
ExpressShipper Quick User Guide ExpressShipper Section 0 Page 1 of 63 Section 1: Structure of the User Guide In this section This section contains the following topics: Topic See Page What is the purpose
More informationRichmond Systems. SupportDesk Web Interface User Guide
Richmond Systems SupportDesk Web Interface User Guide 1 Contents SUPPORTDESK WEB INTERFACE...3 INTRODUCTION TO THE WEB INTERFACE...3 FEATURES OF THE WEB INTERFACE...3 HELPDESK SPECIALIST LOGIN...4 SEARCHING
More informationIceWarp Notifier User Guide
IceWarp Unified Communications IceWarp Notifier User Guide Version 10.4 Printed on 16 April, 2012 Contents IceWarp Notifier User Guide 1 Installation... 2 Settings... 6 Notifications... 8 Pop-up Menu...
More informationLead Management User Guide
Lead Management User Guide Page No Introduction 2 Lead Management Configuration and Import Process 4 Admin Console - Lead Management Set-up 5 Importing data into Lead Management Downloading and using the
More informationHamline University Administrative Computing Page 1
User Guide Banner Handout: BUSINESS OBJECTS ENTERPRISE (InfoView) Document: boxi31sp3-infoview.docx Created: 5/11/2011 1:24 PM by Chris Berry; Last Modified: 8/31/2011 1:53 PM Purpose:... 2 Introduction:...
More informationECAT SWE Exchange Customer Administration Tool Web Interface User Guide Version 6.7
ECAT SWE Exchange Customer Administration Tool SWE - Exchange Customer Administration Tool (ECAT) Table of Contents About this Guide... 3 Audience and Purpose... 3 What is in this Guide?... 3 CA.mail Website...
More informationDOCMAIL: ADVANCED USER GUIDE. Version 2.4 February 2016
DOCMAIL: ADVANCED USER GUIDE Version 2.4 February 2016 CONTENTS Welcome to docmail 3 Navigating around docmail 3 Overview of the docmail main page 5 Library 6 Templates 7 Create / edit template 7 Mailpack
More informationGuide to setting up IRIS AE Suite TM & IRIS OpenSpace online
18/02/2014 Guide to setting up IRIS AE Suite TM & IRIS OpenSpace online IRIS Payroll Professional 30/04/2015 Contents What is IRIS OpenEnrol?... 4 Steps to setting up and using IRIS OpenEnrol... 5 How
More informationDesktop Fax. Administration and Fax Management User Guide
Desktop Fax Administration and Fax Management User Guide Table of Contents Welcome to Desktop Fax... 0 Desktop Fax Management... 0 Login to Desktop Fax... 1 Navigation... 1 Getting Started with Desktop
More informationeopf Release E Administrator Training Manual
eopf Release E Administrator Training Manual i The United States Office Of Personnel Management eopf Administrator Training Manual for eopf v5 eopf Version 4.1, July 2007, March 2008, March 2009; eopf
More informationExpressShipper User Guide
ExpressShipper Quick User Guide ExpressShipper Section 0 Page 1 of 1 Section 1: Structure of the User Guide In this section This section contains the following topics: Topic See Page What is the purpose
More informationChapter 15: Forms. User Guide. 1 P a g e
User Guide Chapter 15 Forms Engine 1 P a g e Table of Contents Introduction... 3 Form Building Basics... 4 1) About Form Templates... 4 2) About Form Instances... 4 Key Information... 4 Accessing the Form
More informationNYS OCFS CMS Contractor Manual
NYS OCFS CMS Contractor Manual C O N T E N T S CHAPTER 1... 1-1 Chapter 1: Introduction to the Contract Management System... 1-2 CHAPTER 2... 2-1 Accessing the Contract Management System... 2-2 Shortcuts
More informationGeneral Dynamics Armament & Technical Products 8/30/2010
Supplier s Guide to isupplier Portal General Dynamics Armament & Technical Products 8/30/2010 Page 1 of 192 8/30/2010 Contents Procurement Notification Workflow... 6 Purchase Order Entry and Acknowledgement...
More informationEmail -- Reading and Printing Email
Email -- Reading and Printing Email Checking for New Email By default, webmail checks for new email automatically. If you want to manually check for new email, click the Check Email button. Or, click the
More informationTimeValue Software Due Date Tracking and Task Management Software
User s Guide TM TimeValue Software Due Date Tracking and Task Management Software File In Time Software User s Guide Copyright TimeValue Software, Inc. (a California Corporation) 1992-2010. All rights
More informationSTAFF MAIL. User Guide. Please see the next page for an important note
STAFF MAIL User Guide Please see the next page for an important note Important note: This user guide was written to support the use of the original Staffmail system. A newly rewritten version is in preparation
More informationGrapevine Mail User Guide
Grapevine Mail User Guide Table of Contents Accessing Grapevine Mail...2 How to access the Mail portal... 2 How to login... 2 Grapevine Mail user guide... 5 Copying your contacts to the new Grapevine Mail
More informationNetmail Search for Outlook 2010
Netmail Search for Outlook 2010 Quick Reference Guide Netmail Search is an easy-to-use web-based electronic discovery tool that allows you to easily search, sort, retrieve, view, and manage your archived
More informationSecure Message Center User Guide
Secure Message Center User Guide Using the Department of Banking Secure Email Message Center 2 Receiving and Replying to Messages 3 Initiating New Messages 7 Using the Address Book 9 Managing Your Account
More informationBulkSMS Text Messenger Product Manual
BulkSMS Text Messenger Product Manual 1. Installing the software 1.1. Download the BulkSMS Text Messenger Go to www.bulksms.com and choose your country. process. Click on products on the top menu and select
More informationU.S. Bank Secure Mail
U.S. Bank Secure Mail @ Table of Contents Getting Started 3 Logging into Secure Mail 5 Opening Your Messages 7 Replying to a Message 8 Composing a New Message 8 1750-All Introduction: The use of email
More informationMobility Tool Guide for Beneficiaries
EUROPEAN COMMISSION Directorate-General for Education and Culture Lifelong Learning: policies and programme Coordination of the "Lifelong learning" programme Mobility Tool Guide for Beneficiaries Version:
More informationEmail Filtering Admin Guide. Guide to Administrative Functions of Spam and Virus Filtering Service
Email Filtering Admin Guide Guide to Administrative Functions of Spam and Virus Filtering Service Table of Contents Welcome Page 3 Logon Page 3 Home Page 4 Spam Page 5 Message Searching Releasing Held
More informationWeb Hosting Training Guide. Web Hosting Training Guide. Author: Glow Team Page 1 of 28 Ref: GC278_v1.1
Web Hosting Training Guide Internet Explorer version Doc Ref: GC278_v1.1 Author: Glow Team Page 1 of 28 Ref: GC278_v1.1 Contents Introduction... 3 What is the Glow Web Hosting service?... 3 Why use the
More informationUsing Webmail. Technical Manual: User Guide. Document Updated: 1/07. The Webmail Window. Displaying and Hiding the Full Header.
Using Webmail Technical Manual: User Guide The Webmail Window To save an attachment: 1. Click once on the attachment name. Or, if there are multiple attachments, click the Save icon to save all attachments
More informationWatchDox Administrator's Guide. Application Version 3.7.5
Application Version 3.7.5 Confidentiality This document contains confidential material that is proprietary WatchDox. The information and ideas herein may not be disclosed to any unauthorized individuals
More informationimanage V2.0 Overview
imanage V2.0 Overview What is imanage? 4 Signing up for your free 30 day trial 4 What to do after signing up 4 The Dashboard 5 Customers 6 Customer Profiles 6 Profile Tab 7 Addresses Tab 7 Job Sheets Tab
More informationChapter 4b - Navigating RedClick Import Wizard
Chapter Chapter 4b - Navigating RedClick Import Wizard 4b Click on an Import Name to display the template screen Click here to create a new template 2. Click on an existing template by clicking on the
More information