Transport for Buckinghamshire Conference 2013
Asset Management Transport for Buckinghamshire has a duty to maintain the largest community asset Buckinghamshire County Council possesses the asset is a living, deteriorating entity. If we had to replace all of the assets in the County we look after, it would cost around 4.2bn. The team: Provides information and guidance to Members enabling them to choose roads to resurface Prepares programmes of work and reports condition (for carriageways and footways) Oversees the Capital Maintenance Programme Uses its data to target work at the right time for the least overall cost Collects data on the other assets including signs, lines, safety fencing etc. Collects data on all the footways Advises on the condition of the asset and forecasts its future needs Looks for new techniques and materials to provide better value for money The asset includes all aspects of the highway: 3200 km of Carriageways 2200 km of Footways Over 450 Bridges and Structures Nearly 27,000 Streetlights 1 Lift 1 Public Toilet 113 Manual counts in 2013 and 151 automatic counters on many of the main roads We have access to specialist software created by our shareholders, helping us to choose and prioritise schemes from the data we already hold Expand our knowledge of the asset and its condition Create strategic plans to maintain key areas such as drainage TfB has over 4000 illuminated signs
Capital Works The Capital Works team provides design, construction and project management services for Transport for Buckinghamshire, other clients within Buckinghamshire County Council (BCC) and external organisations such as District and Parish Councils This is a core service that enables the design and delivery of all highway related schemes including surfacing projects, junction improvements, installation of pedestrian crossings, new roads, feasibility studies, lining and signing schemes Currently deliver approx. 20m of work annually Work both day and night on delivering the Member led Capital works choice schemes plus strategic surfacing sites Facilitate Member led approach for choosing roads to resurface Also project manage and arrange delivery of Local Area Forum (LAF) schemes, Bucks Connectivity Project (Chapel Lane), A40 Rye Crossing, Capital Footway Maintenance Programme and assist BCC in responding to HS2 issues In 2012/13 we treated 178 roads across Buckinghamshire - the equivalent of: The distance from Aylesbury to Central London twice - with some miles left over 93kms to be resurfaced in 2013/14 The team is currently inspecting and investigating treatments for next years We re Working on it programme which will then need to be delivered across Buckinghamshire The area of roads treated in 2012/13 is equivalent to 90 football pitches
Highway Structures Inspect and maintain the majority of structures supporting the network, enabling them to perform the key task in linking the network together Anything over a 0.9m span is considered to be a structure Key part of the network asset any problems can have high impact on the network Approve highway structures built for new developments Provide technical liaison and advice with outside parties such as Network Rail, Rivers and Canals Trust, Environment Agency, Crossrail etc. 130 culverts Over 100 highway retaining walls 7 cattle grids 1 slipway submarine Our works range from replacing structures completely to repairing historic structures and removing debris within structures Continue the review of bridge parapets, to identify high risk sites for bridge strikes Review all structures in watercourses, to assess their resilience Review all low headroom bridge signs, to keep likelihood of bridge strikes to a minimum Over 4000 abnormal load movements are checked each year
Street Lighting The Street Lighting Team maintains the County s 26,816 lights. The team has: Five, two man crews that respond reactively to 2 and 24 hour emergency call-outs A programme to replace 7500 street lights with LEDs over the next three years which started October of this year In addition to this the teams are responsible for implementing the variable lighting scheme, column replacement programme and undertaking night scouts to identify faults. 26,816 street lights maintained by Transport for Buckinghamshire 1,100 LED replacements by the end of December 7,500 over the three year period 330 Tonnes of CO 2 saving generated by LED replacements last year and 392 Tonnes of CO 2 saved this year 1350 street lights switched off as part of the Street Light Switch Off programme Three year Street Light Switch Off trial was completed in September 2011 saving energy and reducing carbon footprint Maintenance teams have reduced response times to repair street lights from 28 days down to 13 days Other Ringway Jacobs lighting contracts around the country provide excellent support and wealth of expertise Continue to deliver countywide LED installation programme Lamp column replacement programme Did you know? TfB also maintain 5993 illuminated bollards and signs
Rights of Way Ensure paths remain open and available by removing excessive natural vegetation growing on them Signpost paths where they leave a metalled road and waymark along them where required Provide and maintain bridges over natural watercourses and ditches Provide, where possible, support for the maintenance of stiles and gates Work with path volunteers and parishes wishing to carry out maintenance Survey 5% of our network per year to monitor our performance using a national methodology Offer a free advice service and materials to encourage land managers and occupiers to make access easier on Public Rights of Way by removing stiles completely where they are no longer needed, replacing stiles with gates wherever possible and making existing gates easier to use Provide information to assist users, landowners and others who are involved with public rights of way Investigate complaints and take appropriate enforcement action as necessary to ensure paths remain open and available Over 3300 kms (2000 miles) of public footpaths, bridleways and byways, which is managed in partnership with land managers, farmers, user groups, volunteers and Parish Councils 2300 Bridges 4500 Sign posts with 6900 arms attached 5900 Gates 3200 Waymark Posts Improve and develop relationships with volunteer groups to allow better resilience in maintaining assets Did you know? TfB maintain 5200 stiles throughout the County
Road Space Management The Road Space Management Team is a self-funding team of 12, working hard to co-ordinate activities on or affecting the highway and generates 1m income per annum. Our team of Streetworks Technicians carry out checks of works in progress, and ensure that works are completed within the agreed time frame and the sites have been cleared New permit scheme came in to force in Buckinghamshire on 4th November strategic/commuter routes The team also manages all events on the highways Buckinghamshire more attractive to high budget productions. to dig up the road attention to ensure Buckinghamshire keeps moving Fees for permits range from 58 up to 310 depending on the complexity and/or duration of the works Penalties for not adhering to the agreed permit conditions or for working without a permit range from 120 up to 500 the team within the statutory timescales Since 4 November we have administered 404 permit applications and Regulation Order; including Summer Fetes, Charter Fairs, and parades Increase the focus on the new permit scheme to promote better working practices and reduce congestion on our busiest roads. out a more comprehensive coring programme enactment of the Private Members Bill We recieve over 700 event enquiries annually
Deliver a variety of schemes across the network including; Install and manage VAS (vehicle activated signs) Work closely with many Parish Councils across the County to Over 100 km of new road markings refreshed or installed each year 100 s of request for new road signs and lines are considered each year all and used to determine what new signs we do and do not install in Did you know? Over 80 VAS managed countywide
Transport Systems Responsibility to manage and enhance the County s Intelligent Transport Systems (ITS) including: Rising Bollards Car Park counters Electronic car park information signs NextBus - our bus Real Time Passenger Information (RTPI) system Includes the Passenger Transport team, who promote and develop public transport in Buckinghamshire, through provision of information and marketing of services, managing contracted services and liaison with commercial bus and rail operators timely accurate information to the public to enable them to make informed decisions 125 On-street electronic Real Time Passenger Information (RTPI) displays 112 Signal controlled crossings 21 Car park information signs key locations Recently signed agreement between BCC and Carousel to improve bus time punctuality, focusing on commercial routes Did you know? We maintain and manage 3190 bus stops
Parking Services Parking Services manage two strands of work: The enforcement of waiting restrictions throughout Buckinghamshire, ernn Did you know? NSL issue approx 30,000 PCNs a year
Casualty Reduction The Road Safety and Casualty Reduction Team has a Statutory Duty on Buckinghamshire County Council (BCC) roads and take appropriate measures to prevent them. The team: Provides Be a Better Driver courses for young drivers, motorcyclists, business drivers and older drivers Provides Community speedwatch - managed and run by volunteers Takes Community requests for changes to speed limits injury collisions In 2012, 1613 people were injured on all Buckinghamshire s roads In 2011 the Road Safety Foundation announced that the most improved motorcyclist safety scheme which has been rolled out across the Thames Valley and adopted by other County Councils In 2012 Buckinghamshire had two routes in the top ten most improved The Department for Transport set 10 year targets in 2000 for all Local target 2 years early Buckinghamshire in 2013 3000 students engaged with road safety at 32 schools and colleges (in partnership with Bucks Fire and Rescue) In the absence of new Government targets, TfB is working to a goal to reduce by Did you know? We maintain 38 camera sites
Highway Maintenance Services provided include; Drain clearing - undertaken to ensure that surface water is removed from the carriageway as quickly as possible and not allowed to collect or penetrate the foundation of the road. In addition it is important that water is not allowed to stand on the carriageway and cause a road safety hazard Grass cutting - takes place during the summer months, usually starting around April. Grass is cut according to a programme, up to 10 times per year for urban grass cutting and twice a year for rural grass cutting Road sign maintenance - We have one crew dedicated to maintaining our road signs, carrying out repairs and cleaning where necessary Road lines - We maintain, install and remove various road markings across the County. Road lining can be undertaken by hand, or in the case of larger schemes, by our lining vehicle Road repairs reactive pothole repairs and larger patching work Winter maintenance - Our winter maintenance programme starts in County s road network Area maintenance crews - These crews carry out minor works such as kerb and footway repairs, drain resetting and vegetation clearance Developing the use of innovative materials and practices in all aspects of highway maintenance Did you know? of 25 gritters
Local Area Technicians Safeguard and support the promotion of TfB services Manage Member, customer and stakeholder expectations proactively and with integrity Develop and maintain relationships and provide guidance and advise on emerging issues Identify and order highway maintenance works to maintain the highway asset Be aware of all area highway related issues in their respective areas Provide guidance and advise on other TfB schemes Support other TfB teams in times of peak demand Process licence applications 18 LATS 19 LAF areas 49 County Council Members 4 District Councils 159 Parish Councils 8 Town Councils 25,200 customer requests/contacts per year 81% satisfaction score, following survey with Members 1st January 2014 onwards: 9 areas countywide (3 per district area based on Member divisions) Alligned to Member areas LATs deal with over 25,000 customer contacts each year
Customer Contact Telephone calls going down Visits to SIC going up Did you know? 40% of calls resolved by call centre staff
Complaints team The Customer Complaints and Information Team aims to provide high quality services that deliver good value for money. The team ensures that the people of Buckinghamshire know that if they contact the person or service area who is dealing with it. The telephone number to call is advertised and they let them know that any issues raised will be investigated. If it s not possible to resolve the situation straight away the team aims to respond to the customer within 28 days and will also let them know what to do if they are still unhappy. and this is demonstrated by the reduction in complaints received. 80 TfB Stage 1 Complaints 60 TfB Upheld Complaints 70 60 50 2012 2013 Number of Complaints 50 40 30 20 Number of Upheld Complaints 40 30 20 10 10 0 June July August September October November December 2012 73 60 39 19 36 50 30 2013 49 23 30 23 31 Month/Year 0 June July August September October November December Months *Up to 25 th October 2013 ** Comparison June to December 2012 to June to October 2013 Complaints received since May 2013: 14 road safety ** Trends show that the number of upheld complaints has dropped significantly year on year Customer Complaints subject breakdown 8.3% 23.7% 43.8% CMP Grass Hedges/trees Potholes Other e.g Parking, Buses, Road Safety etc. 21 hedges /trees 11.8% 12.4% 40 grasscutting Upheld customer complaints have REDUCED
Operational Hub New team set up to help TfB work smarter as a business, by making use of real-time network intelligence, enabling the team to better plan, prioritise, optimise, and monitor works on the network to achieve: Optimised programmes of work network occupancy Sharing real-time information to enable accurate reporting and timely management intervention Collaborative working with third parties Came into operation from 15 May 2013 Has visibility of all programmes, CCTV footage, location of TfB gangs and vehicles on the network, road space bookings, planned events, rights of way works and assets Can track the status of a job in real time Has close contact with Resilience Team and Contact Centre During recent storm, co-ordinated excellent response times in clearing debris from the network, keeping disruption to a minimumm Co-ordinated the recent installation of a new pedestrian crossing to coincide with major re-surfacing work taking place on the same road Launched a map based programme visible to all Members which shows the grass cutting programme, winter maintenance, plane and patch programme, major carriage repairs, gully cleaning programme me thereby reducing the need to contact the Contact Centre deploying maintenance teams across the county 1853 CAT 1 calls diverted from the LATs since 22nd August saving 40k+ With the development of the hub, TfB will have better control and co-ordination of service delivery. Plans to launch the map based programme to the public Plans to integrate with Development Control and have visibility of all new roads and new developments Management Bring all IT sytems together to provide visibility of programmes 29 Capital & 16 Revenue programmes managed daily
The Contract Transfer of Delivery, Programme and Quality risks to the Contractor Removal of man marking at all levels of the delivery organisation A focus on in the ground through: Streamlined processes Self-delivery and local supply chain Continuous improvement driven by fee at risk Flexibility in openly accommodating and promoting the County Council s corporate objectives The Think Strategies The MTP process Investment in new Fleet and Plant A reactive and responsive team focused on the County Council s needs The integrated contract ensures Value for Money by and through: Annually agreed task orders for the services to be delivered Target outputs and outcomes agreed by Strategic Board The development of detailed Business Plans for 19 streams of business Monthly challenge against these Business Plans Quarterly challenge by Members through the Strategic Board A minimum of 3% saving year on year. (Contractual requirement) Reviewing the Key Performance Indicators (KPIs) annually Placing the fee to be earned at risk against the agreed KPIs The integrity of the staff employed. The boring bit! The contract is for an initial 8 years with a further 7 years available depending on performance against the KPIs. Four years extension to date There is no minimum budget set for the contract It is an actual cost (open book) contract based on the principles of Target cost There are penalties both for failure to meet the KPIs, and where budgets are exceeded.
John Lamb Service Director Place Lee Merces Operations Director HUB Buckinghamshire County Council CLIENT Corporate RJ Business Improvement Team Alliance Service Leader Business Management Communications Commercial AVDC AVDC OPS WDC SB&C LATS WDC Network Resilience CAPITAL TEAM inc. CMP SB&C Street Lighting HR IT FINANCE FLEET BMS H&S
TfB Team Structure Alliance Service Leader Kim Hills Sean Rooney PLACE SERVICE Bob Cook Network Operation Manager John McLernon Teams Routine Works Inspections Street Lighting Local Area Technicians Network Resilience Manager Anne James Marketing and Communications supports all teams Teams Transport Systems Passenger Transport Contracts Rights of way Casualty Reduction Parking Road Space Management Business Manager Martin Heeley Teams Asset Management Structures Capital Works Operational Hub Quality and Performance Business Support Ringway Jacobs Corporate Resources Health and Safety, Human Resources, BMS, Finance, Commercial Contact Centre Tracey Hamlet
TfB Contact Information for Members Your Local Area Technician (LAT) is your 1st point of contact. Find your LAT on the Members pages of the SIC. Local Area Technician Team Leaders: Si Khan (South) Mobile: 07734 061142 Ext. 5320 Tim Fowler 01296 383767 Teams Asset Management: Keith Carpenter Mobile: 07795 800248 Ext. 7454 Structures: Nicola Head Mobile 07799 151270 Ext. 2709 Capital Works: Paul Turney Mobile: 07795 237972 Ext. 2531 Sian Thomas Mobile: 07739 479459 Ext. 2498 Operational Hub: Michael Light Mobile: 07912 970401 Ext. 7590 Quality & Performance: Michael Light Mobile: 07912 970401 Ext. 7590 Business Support: Janet Newell Mobile: 07817 168657 Ext. 2404 Teams Transport Systems: Dave Roberts Mobile 07738 501293 Ext. 3947 Passenger Transport Contracts: Andy Clarke Mobile: 07734 132411 Ext. 3468 Rights of way: Joanne Taylor Mobile: 07850 326487 Ext. 3410 Casualty Reduction: Sue Brown Mobile: 07889 378747 Ext. 7197 Parking: Steve Kenton Mobile: 07717 450465 Ext. 7805 Road Space Management: Sarah Widdows Mobile: 07850 910216 Ext. 2805 Teams Routine Works: David McMahon Mobile: 07850 909933 Ext. 3435 Safety Inspections: Simon Dudley Mobile: 07885 320939 Ext. 3419 Street Lighting: Kevin Allen Mobile: 07885 592869 Ext. 7465 Marketing & Communications supports all teams Business Manager Martin Heeley Mobile: 07785 592775 Network Resilience Manager Anne James Mobile: 07985 254130 Ext. 7125 Network Operations Manager John McLernon Mobile: 07825 780988 Ext. 2567 Alliance Service leader - Kim Hills Senior Management Team Councillor Janet Blake - Cabinet Member for Planning & Transportation