Spa emanagement Solutions espa Management Solutions Comprehensive Centralized Integrated Powered by
Opting for an IT Solution to increase exposure and improve profitability is a challenging task for SPAs and SALONs today. espa Management Solution is the most comprehensive and an advanced Web-based software solution which is built by domain and technology experts using Microsoft.Net technologies with a centralized database. The domain experts identified the required modules for successful management of SPAs and Salons, which were implemented with the latest software technologies. The software will improve profitability, enable easy management and increase customer retention/loyalty. Highlights Comprehensive, Centralized and One-Stop solution: espa Management Solution enables Spa Owners to manage all aspects (Employees, Inventory, Services, Revenue, Expenses) of branches from a central location Eliminate Scheduling Conflicts: The Visual Scheduler in espa Management Solution enables the users to get a complete view of Rooms and Therapists while booking appointments, thus eliminating conflicts Personalized Customer Care: espa Management Solution provides a Snap-shot view of Customer including Feedback, Last Visit Services, DOB, Anniversary and membership details to enable a Personalized response Improve Brand Loyalty: espa Management Solution improves Brand Loyalty through various Membership, Loyalty Points, Tailored Marketing Campaigns Enhanced Communication: Reach the customer base through their preferred mode of contact (phone, e-mail, SMS) and provide Improved Notifications, Coupons and Discounts etc Advanced Reporting : The Dynamic Reporting module provides the management with a comprehensive view of the operations and allow the user to Filter, Sort and Group based on the requirement Quick Search : Quick search feature provides the front desk user to access the customer important details, last visit details, quick appointment creation, etc from any page espa Management Solution has wide variety of modules that handles front and back office operations which helps the business flourish. Front Office Back Office Front desk & Billing Appointment Scheduling Customer Management Customer Membership Customer Packages Inventory Update Expenses / Petty Cash Daily Attendance Issue Tracking Reporting Employee Management Product Management Branch Management Inventory Management Administration Reporting Security Module Purchase Module Marketing Campaign Management Membership & Package Management
Front desk & Billing With capability to multiple billing at a time, this module provides all the functionality a Front-desk admin would need at his/her fingertips. Driven through security policies, they can even provide Discounts, and write-offs. Sell services, products, packages & memberships Accept Cash, Card & Membership payments Apply fixed amount, percentage and membership discounts Add customer feedback & Bill Printing Flexible taxation configurations (Service Tax, VAT ) Tracks and provides billing transaction history to find any malpractices Renew membership Appointment Scheduling Using the sophisticated Calendar view, this modules makes the task of Appointment Scheduling a child s play. With built-in Therapist View or Room View, this module completely eliminates any scheduling conflicts. Looking at a Day, Week or Monthly view provides a snap-shot of the resource utilization. Add walk-in appointments (for Existing and New Customers) Create and cancel future appointments (Therapist/Room booking) Add multiple services to a single appointment Color coded view of Appointments (by Status) for easy tracking Daily / Weekly / Monthly View of Appointments Track an Appointment Progress using the status Membership & Package Management Building a brand-loyalty starts with Memberships to special programs. The Membership management module provides the management with different types of membership (Discount, Pre- Paid, Ad-Hoc, Loyalty etc) to address the business needs. Configure/Create Membership (Pre-paid, Discount, Ad-Hoc, Loyalty) Add Membership to a Customer Renew existing customer membership Apply Itemized Discount on services and products Customer Management Customer being the central figure in the Service Industry, this module allows for a comprehensive management of customer (Demographics, Membership, Payments, Feedback). To speed-up the process of Walk-in Customer check-in, there is a Quick Customer Entry, with capability to add details later. Add & Modify customer details View Customer Feedback (All Visits) View, Memberships, Packages and their usage View, Revenue generated from a customer
Expenses / Petty cash Management Not all purchases can be centrally managed, and the Expenses module provides the much needed Petty Cash expense tracking at a Branch level. By providing a simple and managed view of expenses, top management can focus on areas of improvement with respect to Inventory and purchases. Quick and easy expense capture along with its notes Option to add different expense categories and items Track expenses made in a particular period at particular branch Issue Tracking It is a utopian world, where there are no issues in operation. The Issue Management module adds process and visibility to the operations by tracking Issues through the process of resolution. Add / Assign issues related to different categories and prioritizing them Feature to upload a screenshot related to issue Maintain different issue statuses (New, In-Progress, CheckedIn, Closed, Re-opened) Checked-In issues can be closed and reopened only by privileged persons Filter based search for issues Branch Management Allows to effectively configure operations of multiple branches. Add new branches. Create new branch or modify existing branch details Branch wise service price menu creation Quickly add one branch service price menu to another branch Captures service unit cost to a branch Product Management Efficiently record and track all products using across all branches including their related vendor details and product category. Add / Modify / Search a product Capture alternative products of a product Product Supplier and their contact details management Product manufacturer details management
Inventory Management Provides to manage stock, purchase orders, product requests and dispatches across all branches. Also allows the authorized users to do their work partially and can address the pending work later or as work demanded. An email will be generated & sent to admin and OP admin group users in all phases of inventory management. Create and modify the Purchase Order Search Purchase Order Save un finished PO s as Draft Email PO to supplier Adding payments and discount information of a PO Adding inventory against a PO Edit inventory Captures product Batch# and Expiry date Raising a product request from sub branch to central branch Complete or Partial dispatching of product request. Multiple dispatches can be possible against a product request Employee Management Provides to create and modify an employee and allows to map his user roles and branches. Employee can access the information or records of the branches that he is allowed to see. Employee Shift Management Daily & Monthly attendance management Exporting monthly attendance report to excel Manage roles / groups for each employee View revenue generated by employee View customer feedback on employee Map employee to multiple branches Marketing This module provides all the tools in building a loyal customer base, by creating targeted customer lists (High Spenders, Repeat Visits, Cross-Sell, Up-Sell) and providing the right Discounts or promotions to increase revenue. By tracking the Campaign ID during visits, management gets a clear picture of the campaign effectiveness. Design attractive seasonal/promotional offers campaign Run campaigns via SMS or Email Schedule campaigns Easily identify marketing campaign results per center and uncover regional differences for future promotions, packages and service options Administration Administering multiple locations, with details of Employees, Products, Services, Security is not a trivial task. But, the Admin module makes it easy with Intuitive yet Powerful functionality. General Administration: add or modify all master data items Master services management Add / modify Message templates Product Rack-Shelf-Bin management Holidays management Add Past appointments Room management
Reporting Gain transparency on all center operations through exclusive reports. Monitor and review daily business through espa reporting management. These reports provide ample functionality to Filter, Sort and Group with rich Drag-and-Drop of any column(s) in the report. Daily Payments summary report Revenue reports broken down by Period, Therapist, Branch, Department Inventory reports by Branch Feedback reports by Therapist, Service Purchase Model Neumeric Technologies Pvt. Ltd. provides espa Spa & Salon Management Solution in two different models Software As a Service (SaaS) Complete Product Purchase Security Module Provides highly & reliable security through its role based authorization and Triple DES encryption to assure your data Safe and Secure. Create new user, user group Modify the existing user groups Track the users who are online and their last login date Lock and unlock a user Reset user password Fine Grained Security controls (Create/Update/Delete/View for each Entity) Technical Specifications espa product is completely built on using advanced Microsoft Technologies. ASP.NET, framework 3.5 ASP.NET Ajax control toolkit 3.5 Custom Security Framework for Granular security controls Award Winning Rich Telerik ASP.NET Ajax Controls SQL Server 2005 Microsoft IIS Version 6.0 Request for demo : sales@ntc-in.com Website : www.espacentral.com Call us at : Ph : +91-40-64640944 / 45 www.ntc-in.com www.ntc-us.com Neumeric Technologies Corporation ('NTC') specializes in providing end-to-end solutions to the business needs with strong emphasis on Quality, Objective metrics, performance to price ratio and adherence to schedule. Neumeric has a strong focus on Product Development and Project execution which is manifested in our internal product lines. Neumeric takes pride in forging a trusted solution partner relationship with its clients and always exceeds the client s expectations in Quality and commitment. With over two decades of experience in Enterprise Solutions, Neumeric has served multiple industry vertical s including Automotive, Manufacturing, Healthcare, Insurance and Financials. In line with the Global IT demands, Neumeric has presence in multiple locations in US and India, and has gained client s credibility in providing Industry leading Customer support and Quality standards. I N D I A Dilsukhnagar : Begumpet : Michigan : Ohio : U S A H.No: 16-11-404/16, Moosarambagh, Hyderabad 500003, India Tel:+91-40-64640944 / 45... H.No: #60/2RT, 3rd floor, Prakash Nagar, Begumpet, Hyderabad 500016, India Tel: +91-40 6633 0108 4000 Town Center, STE#920, Southfield, MI 48075 Tel: (248) 204-0651 FAX: (248) 354-9335... 470, Olde Worthington Road, STE#225, Westerville, OH 43082 Tel: (614) 882-7170 FAX: (614) 818-4630