Invest in First Class communication. With profits. HiPath Hotel www.hipath.com
HiPath Hotel offers you an excellent returnon-investment. Don t throw your money away. You want to offer your guests the latest in communication technology. You also want to offer your staff a noticeably lighter workload and at the same time reduce your call charges and maintenance costs. To us, these are not excessive, but justified demands that HiPath Hotel meets. Guaranteed. Intelligent communication that pays its way. HiPath Hotel offers essential benefits that result in a rapid return on your investment: this includes savings of working time, call charges and administration, as well as tapping into new sales potential. HiPath Hotel not only fulfils your wishes for greater economy, but also opens the door to the technology of the future. HiPath, the Siemens convergence architecture. The convergence of voice and data in one shared network has many advantages from the option of using modern multimedia applications that the business traveler expects today, to the central administration of a number of locations which may be distributed around the world. Practical Convergence. Today. HiPath protects your investments by means of a seamless, flexible and future-proof development of your infrastructure into IP-based communication. You choose which IP solutions to use, as and when the need arises. Greater efficiency and reduced costs bring greater added value to the capital that you have invested. 2
HiPath Hotel the solution for HiPath platforms and Hicom systems. The IP convergence platforms HiPath 4000 and HiPath 3000 have created the dependable basis for the flexible migration of hybrid circuit- and packet-switched networks. Since the protection of your investments is one of our primary aims, HiPath Hotel also displays its full potential when running under existing Hicom 150 and 300 systems. Contents P.4 P.6 P.8 P.10 How small hotels operate more efficiently with an intelligent communication system. How larger hotels can deploy the communication system for greater profit. How the largest hotels achieve greater economy by means of system integration. Find the HiPath Hotel solution to suit your needs. 3
Your hotel does not need an expensive communication system that can be integrated into its computer system or PC. But specifically if you do not use a computer to control your in-house processes, you will obtain optimum support from HiPath Hotel and the intelligent Memory Desk reception telephone. There is no easier or more economical way of increasing the efficiency of your business. Functions that your guests will appreciate. The wake-up call service can be activated from the reception telephone or by guests themselves on the bedroom telephone. A choice of eight different languages helps to make guests feel at home. And at check-out, HiPath Hotel will print out the guest s invoice in two currencies if requested for example, in euros and dollars. A joy to operate: the Memory Desk. The reception telephone is the hub of all operations. This control center for the varied functions can be operated quickly and reliably without any PC skills or special knowledge. The clear display shows all processes and bookings. The receptionist only needs to confirm instructions by pressing the Yes, No or Next keys to ensure that everything runs smoothly. Functions that save time and effort. At check-in, the guest s name is entered directly into the Memory Desk and the room telephone is automatically enabled. Nobody needs to go and check whether the room is ready, because the cleaning staff simply enter the status on the room as they complete their work. HiPath Hotel also adds up for small hotels. You can reckon on significant savings. 4
The latest communication technology brings out the inner qualities of your hotel. 5
HiPath Hotel offers elegant solutions on many levels. Surprise yourself. The communication systems of larger hotels, residential rest homes, apartment hotels and similar establishments have to face complex demands. That is why HiPath Hotel offers you a unique variety of functions that speed up the workflow, optimize service and help you to keep costs down. 6
The Hotel-Explorer will help you to discover efficiency. HiPath Hotel offers you a simple Windows user interface at one or more networked PCs that is child s play to operate. For the check-in it provides the Occupancy Assistant and for the check-out the Invoice Assistant. Each guest movement is registered and booked including even restaurant bills and sauna charges enabling up to 100 different items to be recorded. Not a single penny goes astray. Where work was often duplicated before, now it is halved. Guests change rooms, make calls from the hotel telephone booth, in the conference room or via a cordless handset. HiPath Hotel copes with it all, because all telephone charges are automatically billed to the guest s account. Wake up calls in eight languages and other welcome services. HiPath Hotel demonstrates its great flexibility even in the alarm call function. For example, the call can be requested at the reception desk, or on the guest s own telephone and the guest can receive the message in the language of their choice. In connection with a voice mail system, announcements for various services, including the daily menu for the hotel restaurant, can be called up via the room telephone. The complexities of special reservations are handled with simplicity. Special rates and company tariffs, flat rates for particular travel agencies: with the Reservation Assistant, you have the complete occupancy plan and all individual room prices at your fingertips and on the screen. In addition, trade shows or other local events can be superimposed on the plan and groups can be assigned with color coding. From settlement at the till to prepayment: problems solved for rest homes. There are special features for rest homes for the elderly, geared toward the long-stay requirements of the guests. For example, telephone charges can be billed automatically at the end of each month or debited from a prepaid account using the prepayment function. HiPath Hotel, because first-class communication services are no luxury. 7
You already have a highperformance front-office system. But this investment can only begin to pay for itself if the entire communication system is integrated. HiPath Hotel offers an intelligent solution, which integrates the two systems and provides an array of functions and modules. The result is clearly more convenience for your personnel. Only HiPath Hotel turns your front-office into a highperformance control center. It s time to stop working at half strength. The standard interface for effortless front-office connection. It does not matter which front-office system you have installed, as HiPath Hotel makes a standardized hotel interface available to every supplier. From front to back, everything is in order. Our standard hotel interface opens up the entire range of features of HiPath Hotel to your front office. Features such as checkin with automatic activation of the room telephone, entry of name for caller identification, operator guidance for the alarm call service, voicemail in eight languages, room and minibar status control to the administration of virtual telephone numbers. Functions that your guests will appreciate. Guests who require peace and quiet can have the do-not-disturb function activated at the front office. While this is in operation, messages are reliably stored and signaled by means of a message waiting lamp on the telephone. If guests should attempt to check out without having listened to all their messages, the HiPath Hotel Alarm will alert you to the fact. Numerous options for greater convenience. HiPath Hotel provides numerous modules which can be integrated into the overall system. For example, an extensive alarm call module, voicemail module, fax module or a special call charge administration software that also records the internal charges. Central administration the magic words that save money for hotel chains. Based on the HiPath 4000 communication platform, HiPath Hotel enables several hotels to be networked on a regional, national or international basis. Apart from the possibility of central administration, this offers a host of further economic advantages and maximum transparency, which allow optimum control of management processes. Special VIP service. When regular guests are assigned a virtual telephone number by the front-office, they can always be reached on the same number whenever they visit the hotel. Even if they occupy a different room on each visit.
HiPath Hotel because intelligent solutions pay back more than they cost. 9
HiPath Hotel communication solutions fit your requirements perfectly. Without any ifs and buts. It does not matter whether your hotel has 30 or 3000 beds. Whatever the size of your establishment, you need an intelligent communication solution that supports you in taking control of the three most important problems in your business sector: shortage of personnel, growing communication demands of the guests and rising operating costs. We have fed the sum of our experiences into HiPath Hotel that we have gathered wherever time-saving functions, convenient communication and smooth integration are concerned. 10
HiPath Cordless, no strings attached. Important people from service-personnel to managers are often not accessible because they need to move around the buildings and grounds. Using cellphones to overcome this problem can prove costly. But adding HiPath Cordless to your communication system is a trouble-free procedure and will bring dividends in the shortest possible time. As well as saving on cellphone charges and return calls, this method will save working time and speed up service, because your staff are in position sooner, they already know what to do and can ask for advice at any time. Cordless phones for extra service. The Gigaset mobile handsets are integrated as fully featured extensions into your communication system and offer the same level of telephone convenience. You can provide your guests with a cordless handset with the same number as the direct line to their room phone. Many guests appreciate being accessible throughout the hotel area even at the pool, in the bar or the lobby. HiPath Hotel Entry: The economical entry-level solution for hotels with up to 50 rooms. Controls all essential operations via the intelligent Memory Desk reception telephone system. This offers the easiest display-based operation for fast, timesaving processing of all tasks which arise on a day to day basis. HiPath Hotel Standard: For hotels and rest homes with up to 250 rooms. The PC-based solution is available as a standalone or multi-user system and demonstrably improves the efficiency of all operations. The simple operation and clear layout of the Windows user interface speeds up the workflow. Offers outstanding performance and the greatest flexibility. HiPath Hotel Advanced: Application server with communication interface for front-office systems. The intelligent solution for integrating the communication system with the existing hotel computer system. Standard interface for efficient connection of all commercially available front-office systems. Offers all functions and features that are needed for the fast processing of tasks in the hotel, as well as numerous expansion options. Enables hotel chains to manage their hotels all around the world from a central location. For maximum transparency and efficiency. Integrated remote maintenance for maximum security. The Teleservice software connects HiPath Hotel to the Siemens Service department 24 hours a day, enabling faults and errors to be detected and cleared immediately. This service guarantees the fault-free communication that is particularly important in the hotel trade. HiPath Hotel, First Class communication solutions. 11
Our strengths your gain. HiPath Hotel offers an intelligent communication solution precisely tailored to hotels of every size. From wake-up calls to room status checks and invoicing, HiPath Hotel controls a wide range of processes, making a significant contribution to efficiency, www.hipath.com reducing the workload for personnel, offering greater convenience for guests and bringing down overall costs. HiPath Hotel will soon start paying for itself in your hotel, too. Siemens Information and Communication Networks is a leading supplier of voice/data networks for corporate customers, network operators and service providers. We are represented in more than 160 countries. A million customers including 70 percent of the U.S. Fortune 500 companies and 350 fixed network operators put their trust in our solutions. With Siemens expertise and know-how in the fields of voice and IP communication, we implement even the most complex networks. The excellent quality of our end-to-end solutions is founded on our particular strengths. IP convergence Siemens convergence solutions open up a whole new world of IP services and solutions to our customers with the same proven level of security and reliability as our voice communication. Future-proof migration strategies guarantee the best possible protection of your investments. Optical networking Offering almost unlimited bandwidth and continually breaking records for transmission speed, Siemens optical networks are laying the foundations for the data superhighways of the future. Partners for profitable networks Our customers profitability is always our highest priority. Our products and services open up new business opportunities for you and help you optimize processes. We integrate your existing systems to protect your investments. Our solutions make communication more cost-effective and contribute to a faster return on investment www.siemens.com/networks Broadband access What use is the fastest network without high-speed access? Siemens broadband access products facilitate every kind of high-speed access to the widest range of services. Siemens AG 2002 Information and Communication Networks Hofmannstr. 51 D-81359 Munich Order No. A50001-N14-W12-2-7600 The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Printed in the Federal Republic of Germany. HC52_164 WS 10025.