Frequently Asked Questions 1. How do I start using Chase Mobile Checkout? Chase Mobile Checkout is a credit card acceptance app for iphone and Android smartphones. Business owners need to do three things to use the service: Sign up for a credit card processing account with Chase Paymentech by working with your sales representative. Download the application from either the App Store SM or Google Play. After you receive the card reader from Chase Paymentech, you should attach it to your smartphone. 2. Why should I use Chase Mobile Checkout? Chase Mobile Checkout allows businesses to accept credit and debit card payments on a smartphone. You can now accept payments through your storefront, online or on the go, all offered and supported by a brand you and your customers can trust. 3. What is included with Chase Mobile Checkout? Chase Mobile Checkout offers basic payment transaction processing with select reports through your smartphone. In addition, you can access Resource Online PRO to view account detail using your computer. The service works in conjunction with other Chase Paymentech solutions so that all your transactions, statements and reports are in one place in the Resource Online PRO application. Chase Mobile Checkout also includes Chase Paymentech s iterminal software for point-of-sale transaction processing on your business desktop or laptop. 4. What kind of payments can I accept with Chase Mobile Checkout? Businesses are able to accept credit, signature debit and Chase Paymentech Gift Card with Chase Mobile Checkout. Manual entry, PIN debit and prior authorization can be submitted using iterminal. 5. Will I be able to process transactions outside of the United States? Chase Mobile Checkout is available for U.S. businesses only. Additionally, the smartphone must be within the United States when accepting payment from the customer and submitting the transaction to Chase Paymentech for processing. 6. What payment methods does Chase Mobile Checkout support? Merchants with the appropriate agreements in place can use Chase Mobile Checkout to accept American Express, MasterCard, Visa, Discover, JCB and Chase Paymentech Gift Cards. 03/2013 2013, Chase Paymentech Solutions, LLC. All rights reserved. Page 1 of 7
7. What mobile devices does Chase Mobile Checkout support? Chase Mobile Checkout works on an Apple iphone (3GS, 4 or 4S) or ipod touch running on ios TM version 6.0 or higher. It also supports various Android TM phones, including HTC, LG, Motorola and Samsung models. Click here to review the full list of supported Android devices and models. 8. Is Chase Mobile Checkout secure? Yes, the card reader encrypts the cardholder data upon swipe and the data remains encrypted during transmission to Chase Paymentech. 9. What if I want to use more than one card reader on my account? During the setup process, you can specify the number of card readers and accounts you ll need. If your needs change, you can call 1.866.428.4967 to request more card readers. 10. What do I do if my smartphone or card reader gets lost or stolen? You should always use a password to protect your smartphone, especially if you re using it to accept payments or view your processing data. If your smartphone is lost or stolen, contact your mobile carrier to discuss disabling your phone or cellular account. If your card reader is lost or stolen, contact Chase Paymentech at 1.866.428.4967 to deactivate your credentials, set up new account information and request additional card readers. 11. Do I have to have a network connection to process transactions? Yes. You will need to have access to a cellular or Wi-Fi network to process transactions. Additionally, location services must be enabled on your smartphone to process transactions and to use the Chase branch/atm location feature. 12. Am I able to open other apps or make calls on my smartphone while I have the Chase Mobile Checkout app open? For security purposes, you cannot use some of the other features on your phone (such as making phone calls or opening other apps) while using the Chase Mobile Checkout app. In order to keep your account data safe, Chase Mobile Checkout will close and you will have to log in again if you access these other features while trying to process a transaction. 13. Can I use my Chase Mobile Checkout card reader with iterminal? * No. The Chase Mobile Checkout card reader is only for use with your smartphone. You cannot use it with a computer-based credit card processing application. 03/2013 2013, Chase Paymentech Solutions, LLC. All rights reserved. Page 2 of 7
14. Can I log in to my Chase Mobile Checkout account from multiple phones? When I am set up, my sales representative requires a phone number. Does the phone number I give during setup make it so I have to use only that phone? A phone number is needed to get the device configured for a user during setup. Users can log in to Chase Mobile Checkout with multiple devices that have been setup for their Chase Paymentech merchant services account. For tracking purposes, each user should have their own user name, but devices and card readers can be shared by your employees. Keep in mind: As a business owner, you should have one reader for every user. Readers can be used interchangeably between your staff. Users can use multiple phones with a single reader. Each user must have a unique email address. You need an active email account and mobile number for each user. 03/2013 2013, Chase Paymentech Solutions, LLC. All rights reserved. Page 3 of 7
Supported Android Devices Manufacturer Device Name Model Minimum OS Version Carrier Casio G'z One C771 2.3.3+ Verizon Dell Streak Pro 101DL 2.3.5+ Soft Bank HTC Amaze 4G HTC_Amaze_4G 2.3.4+ HTC Aria HTC Aria 2.2.2+ HTC Desire HD A9191 2.3.4+ HTC Droid Incedible ADR6300 2.2.0+ HTC Droid Incredible 2 ADR6350 2.3.4+ HTC EVO 3D ISW12HT 2.3.4+ HTC EVO 4G PC36100 2.3.3+ HTC Evo 4G 3D PG86100 2.3.4+ Sprint HTC Evo 4G 3D PG86100 2.3.4+ HTC EVO 4G LTE EVO 4.0.3+ Sprint HTC EVO Design 4G EVO Design 4G 4.0.3+ Boost Mobile HTC EVO Shift 4G PG06100 2.3.3+ Sprint HTC G2 G2 2.2.0+ T-Mobile HTC Inspire Desire HD 2.3.3+ HTC Merge ADR6325 2.2.0+ HTC MyTouch 4G HTC Glacier 2.3.4+ T-Mobile HTC MYTouch Slide 4g mytouch_4g_slide 2.3.4+ HTC One S One S 4.0.3+ T-Mobile HTC One X One X 4.0.3+ AT&T HTC One X+ One X+ 4.1.1+ Unlocked HTC ReZound ADR6425LVW 2.3.4+ HTC Rhyme ADR6330VW 2.3.4+ Verizon HTC Sensation 4G Sensation 4G 2.3.4+ HTC Status Status 2.3.3+ HTC Vivid PH39100 2.3.4+ HTC Wildfire S Wildfire S 2.3.3+ HUAWEI Ascend II USCCADR3305 2.3.6+ U.S. Cellular HUAWEI Ascend II M865C 2.3.6+ Tracfone Wirless HUAWEI Comet Comet 2.2.0+ T-Mobile HUAWEI Fusion u8652 2.3.5+ AT&T LG Ally Ally 2.2.2+ Verizon LG Enlighten LG-VS700 2.2.1+ LG G2x LG-P999 2.3.3+ LG Ignite Marquee LG-LG855 2.3.4+ LG Marquee LG-LS855 2.3.4+ Sprint LG MyTouch Q LG-C800 2.3.4+ T-Mobile LG Nexus 4 Nexus 4 4.2.0+ Unlocked 03/2013 2013, Chase Paymentech Solutions, LLC. All rights reserved. Page 4 of 7
Manufacturer Device Name Model Minimum OS Version Carrier LG Optimus GT540 2.3.3+ LG Optimus C LG-LW690 2.2.1+ Cricket LG Optimus Chat L-04C 2.2.2+ LG Optimus Elite LG-VM696 2.3.7+ Virgin LG Optimus M MS690 2.2.1+ Metro PCS LG Optimus Net LG-P690 2.3.4+ LG Optimus Q LGL55C 2.3.4+ NET 10 LG Optimus S LS670 2.2.2+ LG Optimus T LG-P509 2.2.2+ T-Mobile LG Optimus X IS11LG 2.3.7+ au LG Phoenix LG-P505 2.2.2+ AT&T LG Revolution VS910 4G 2.2.2+ Verizon LG Vortex Vortex 2.2.1+ Verizon Motorola 201M 201M 4.0.4+ Motorola Atrix 2 MB865 2.3.5+ Motorola Defy MB525 2.2.1+ Motorola Droid A853 2.2.3+ Motorola Droid 2 DROID2 2.2.0+ Verizon Motorola Droid 2 Droid2 2.3.3+ Motorola Droid 3 DROID3 2.3.4+ Motorola Droid 4 DROID4 2.3.6+ Motorola Droid Bionic DROID BIONIC 2.3.4+ Motorola Droid Pro Droid Pro 2.2.1+ Motorola Droid RAZR XT910 2.3.5+ Motorola Droid RAZR HD DROID RAZR HD 4.0.4+ Verizon Motorola Droid RAZR M XT907 4.0.4+ Verizon Motorola Droid RAZR MAXX HD DROID RAZR HD 4.0.4+ Verizon Motorola Flipside MB508 2.2.2+ Motorola Razr Maxx DROID RAZR 2.3.5+ Motorola Scorpion 201M 4.0.4+ Panasonic My Fit P-01D 2.3.4+ NTT docomo Pantech Breakout ADR8995 2.3.3+ Verizon Pantech Crossover Pantech P8000 2.2.1+ AT&T Samsung Acclaim SCH-R880 2.2.1+ U.S. Cellular Samsung Admire SCH-R720 2.3.4+ Samsung Captivate SGH-i897 2.3.5+ Samsung Captivate Glide SGH-I927 2.3.5+ AT&T Samsung Charge SCH-I510 2.3.6+ Verizon Samsung Conquer 4G SPH-D600 2.3.4+ Samsung Continuum SCH-i400 2.3.4+ Samsung Dart SGH-T499 2.2.2+ T-Mobile 03/2013 2013, Chase Paymentech Solutions, LLC. All rights reserved. Page 5 of 7
Manufacturer Device Name Model Minimum OS Version Carrier Samsung Epic 4G SPH-D700 2.3.5+ Sprint Samsung Exhibit SGH-T759 2.3.3+ T-Mobile Samsung Exhibit II 4G SGH-T679 2.3.5+ Samsung Galaxy Indulge SCH-R910 2.2.1+ Metro PCS Samsung Galaxy Nexus SC-04D 4.0.2+ NTT docomo Samsung Galaxy Nexus SCH-i515 4.0.2+ Samsung Galaxy Note 4G GT-N7000 2.3.5+ Samsung Galaxy Note 4G SGH-i717 2.3.6+ Samsung Galaxy Note II SPH-L900 4.1.1+ Sprint Samsung Galaxy Precedent SCH-828C 2.2.2+ Tracfone Wirless Samsung Galaxy Prevail SPH-M820-BST 2.3.0+ Samsung Galaxy S SCH-I500 2.3.5+ U.S. Cellular Samsung Galaxy S SCH-I500 2.3.5+ Unlocked Samsung Galaxy S SC-02B 2.3.3+ Samsung Galaxy S 2 SC-02C 2.3.3+ Samsung Galaxy S 2 EPIC 4G Touch SPH-D710 2.3.6+ Samsung Galaxy S 2 EPIC 4G Touch SPH-D710 2.3.6+ Sprint Samsung Galaxy S 4G SGH-T959V 2.3.6+ Samsung Galaxy S BLAZE 4G SGH-T769 2.3.6+ T-Mobile Samsung Galaxy S Fascinate SCH-i500 2.3.5+ U.S. Cellular Samsung Galaxy S Fascinate SCH-i500 2.2.2+ Verizon Samsung Galaxy S2 SGH-T989 2.3.6+ Samsung Galaxy S2 SGH-I777 2.3.4+ Samsung Galaxy S2 WiMAX ISW11SC 2.3.6+ au Samsung Galaxy SIII SCH-I535 4.0.4+ Verizon Samsung Galaxy SIII SGH-T999 4.0.4+ T-Mobile Samsung Galaxy SIII SGH-I747 4.0.4+ AT&T Samsung Galaxy SIII GT-I9300 4.0.4+ Unlocked Samsung Galaxy SIII SPH-L710 4.0.4+ Sprint Samsung Galaxy SIII (Blue) SGH-I747 4.0.4+ AT&T Samsung Galaxy Y young GT-S5360 2.3.6+ Samsung Gravity Smart SGH-T589 2.2.2+ T-Mobile Samsung Illusion SCH-i110 2.3.5+ Verizon Samsung Infuse 4G SGH-i997 2.2.1+ Samsung Intercept SPH-M910 2.2.2+ T-Mobile Samsung Nexus S Ii9020 2.3.4+ Samsung Nexus S Nexus S 4.0.4+ Samsung Nexus S 4G Nexus S 4G 2.3.7+ Samsung Replenish SPH-M580 2.2.2+ Samsung Sidekick 4G SGH-T839 2.2.1+ T-Mobile Samsung Stratosphere SCH-i405 2.3.5+ 03/2013 2013, Chase Paymentech Solutions, LLC. All rights reserved. Page 6 of 7
Manufacturer Device Name Model Minimum OS Version Carrier Samsung Transform Ultra SPH-M930BST 2.3.4+ Boost Mobile Samsung Vibrant SGH-T959 2.2.0+ SANYO ZIO Zio 2.2.0+ Sprint Sharp Aquos SBM104SH 4.0.3+ Soft Bank Sharp Aquos SBM106SH 4.0.4+ Soft Bank Sharp Aquos SBM006SH 2.3.3+ Soft Bank Sharp Aquos SBM103SH 2.3.4+ Soft Bank Sharp Aquos SBM107SH 4.0.4+ Soft Bank Sharp Aquos Premium SBM009SH 2.3.4+ Soft Bank Sharp Galapagos SBM005SH 2.3.4+ Soft Bank Sharp Galapagos SBM003SH 2.3.5+ Soft Bank Sharp Lynx 3D SH-03C 2.2.2+ NTT docomo Sony Ericsson XPERIA IS12S 2.3.7+ au Sony Ericsson XPERIA SO-01C 2.3.3+ NTT docomo Sony Ericsson XPERIA SO-01D 2.3.4+ NTT docomo Sony Ericsson XPERIA PLAY R800x 2.3.2+ Verizon Toshiba Regza IS11T 2.3.4+ au Toshiba/Fujitsu Regza T-01C T-01C 2.1.0+ NTT docomo ZTE Avail ZTE-Z990 2.3.4+ AT&T ZTE Libero 003Z 2.2.2+ Soft Bank ZTE Score X500 2.3.4+ Cricket * iterminal is a registered trademark of JPMorgan Chase & Co. American Express is a registered trademark of American Express Company. Visa is a registered trademark of Visa, Inc. MasterCard is a registered trademark of MasterCard International, Inc. Discover is a registered trademark of Discover Financial Services. JCB is a registered trademark of JCB International Credit Card Co., Ltd. Apple, iphone and iphone touch are registered trademarks of Apple, Inc. ios is a trademark or registered trademark of Cisco. Android is a trademark of Google, Inc. 03/2013 2013, Chase Paymentech Solutions, LLC. All rights reserved. Page 7 of 7