JOB SCRIPTION Position Title: ICT Infrastructure Manager (100864) Grade: epartment: Section: Conditions of Service: Responsible to: Responsible for: PO3 Resources irectorate Business Support Places NJC for Local Authority Services Head of Business Support - Places ICT Team Leader, 5 ICT Support Officers and 1 ICT Apprentice Overall Purpose of the Post: To ensure RCC meet and retain compliance with relevant national standards and frameworks. To ensure that the underlining network infrastructure and its associated technology operate efficiently, performs within agreed targets and that delivers a secure platform for RCC to carry out its business. To manage the IT Team Leader and the ICT support team. Support the strategic service delivery of ICT. To act as the 3 rd line ICT specialist, delivering solutions to complex technical issues. Major Objectives: 1. To ensure RCC comply with the requirements outlined within the Government Connect/GCF Code of Connection and any standard which may supersede it. 2. To capacity plan services provided to customers to ensure that expectations are managed and packages of work delivered working within a framework of the business calendar of customers. 3. To assist (or where necessary lead) on the development of business cases and ad-hoc projects requiring support from the ICT infrastructure team. 4. esign, configure, optimise, monitor and maintain the Council LAN and WANs and in doing so providing an effective, reliable and secure communications infrastructure that follows industry best practice to underpin all corporate computer systems. Page 1
5. To manage implementation of identified projects based on a broad and detailed knowledge of current and emerging technologies and to provide technical input into projects undertaken by or impacting on RCC. 6. To ensure the integrity of the Council s electronically held information by performing regular reviews and testing of the back-up systems, disaster recovery planning and input into the Business Continuity plan where appropriate. 7. To advise and inform management, departments and Members on technical issues as part of the decision making process for technical direction and procurement of new systems. 8. Manage and maintain the service within budget, clearly identifying any potential growth requirements. Principal duties and responsibilities: 1. To proactively develop, support and strategically manage the ICT environment including networks, servers, desktop/laptop and operating systems. The focus being to ensure that the ICT Support function acts as the liaison between customer organisations and suppliers and also as a supplier of services in its own right. This will include strategically selecting those services best provided inhouse and those best provided by third parties. 2. To ensure that the ICT Team Leader and ICT Support staff maintain their customer focus, are kept abreast of new technological developments and to provide in-house training when required. 3. To assist the Head of Business Support Places in developing long-term, strategic plans, for the development of the ICT requirements within the Council. 4. nsuring that the ICT is able to deliver a comprehensive service that meets the business requirements and that is aligned with the Council s polices and Corporate Strategic aims and objectives 5. To negotiate between ICT Application Support, other directorates and external suppliers to resolve often highly technical or contentious issues and conflicts to ensure that projects and work packages are delivered on time and within budget. 6. To be responsible and accountable for network security; to actively review, monitor and improve network infrastructure security, undertake regular programme of self-audit and base lining by utilising the appropriate tools and in conjunction with formal audits as conducted by both Internal Audit and external penetration testers. 7. To be responsible and accountable for changes affecting the ICT infrastructure and that such changes take place in a controlled and auditable manner. 8. To develop and review ICT policy and implementation processes. Page 2
9. Advise on the technical specification relating to the development or procurement of new information systems or ICT infrastructure, developing of Business Cases if appropriate. 10. To continue to develop ICT skills as technology changes and to enter into an agreed personal development plan with the Head of Business Support Places. 11. Occasional requirement to assist the ICT Support team with installations of network servers, network equipment and telephony equipment during project work and/or to carry work out of hours. STANAR CLAUSS 1. Training You will keep under review the training and developmental needs of staff, keep yourself informed of current issues and be alert to Rutland County Council s and other relevant bodies training programmes and policies. 2. Welfare You have a responsibility for staff welfare, guidance and support in conjunction with Human Resources and other appropriate staff. 3. Health and Safety You will take reasonable care for your health and safety and that of other persons who may be affected by the performance of your duties. Where appropriate you will safeguard the health and safety of all persons and premises under your control and guidance in accordance with the provisions of Health and Safety legislation and Rutland County Council s and epartmental codes of practice and procedures. You will exercise proper care in handling, operating and safeguarding any equipment, vehicle or appliance provided, used or issued by the Council or provided or issued by a third party for individual or collective use in the performance of your duties. 4. qual Opportunities You will uphold Rutland County Council s qual Opportunities policies and practices in accordance with the Council s qual Opportunities Statement and quality Scheme, to ensure the promotion of fair and high quality services to all. 5. Customer Care You will promote and deliver fair and high quality customer care services that are sensitive and responsive to customers and in accordance with Rutland County Council s Customer Care Policies. You will ensure efficient and effective implementation of customer care policies by staff whom you supervise. Page 3
6. Financial Management To be aware of your responsibilities under the constitution of the Council relating to financial and contract procedural rules. To manage the budgets assigned to you in accordance with financial and contract procedure rules. 7. Technology Where appropriate you will work with computer and other new technology and associated systems as required and support staff in its use. 8. Risk Management Responsibility You will take reasonable steps to ensure awareness of corporate and operational risk that impact on, or might be impacted on by the work undertaken by yourself, or by persons under your control or guidance. Where appropriate you will ensure that appropriate and effective action is taken to mitigate those risks. You will ensure that persons under your control or guidance are made aware of, and understand both risks impacting upon them and any mitigating actions required of them. 9. Other duties This job description indicates the main areas of activity of this post. From time to time, however, other tasks/duties may be required but these will fall within the general areas of responsibility and grade of the post. Any changes which are of a permanent nature will, following consultation with you, be included in the job description in specific terms and will be formally issued to you. Page 4
JOB RQUIRMNTS CRITRIA SSNTIAL SIRABL *MTHO OF ASSSSMNT QUALIFICATIONS/ TRAINING/UCATION O level (or equivalent) qualifications in Maths and nglish egree (or equivalent) in a computer related subject A + A + PRINC2 project management qualification. A + ITIL Qualification A + XPRINC / KNOWLG Must have knowledge of the following:-windows 2003 and above, xchange Server, LANs, WANs, Virtualisation, TCP/IP, Routing, SANs, SQL Server, network design, firewalls, Active irectory, Group Policy, 2 Factor authentication, encryption technologies, system monitoring and management. A + + I xpose to VMware SX and vcenter 4.x and above and WatchGuard firewalls. xposure to Open Source technologies including Linux and VoIP telephony systems. A + vidence of implementing IT security tools and techniques. Good working Knowledge of Information Governance and its application within IT. + T + T Page 5
etailed knowledge of Government Connect. + T Ability to demonstrate significant experience of working with the public sector in a similar role xperience of managing a service desk, system administration and technical infrastructure staff xperience managing projects using PRINC2 methodology: development of business cases, writing of PIs and identifying project risks. xperience of leading a technical team in the delivery of ICT infrastructure and applications. emonstrate practical experience of the management of change. A proven track record of successful ICT management emonstrable experience of managing/motivating and developing staff. Must be able to demonstrate commitment to customer facing service. Confident in their abilities, can work under pressure and to tight deadlines. Understanding of IT procurement process within the context of uropean legislation Well developed presentation and negotiation skills Good interpersonal skills able to establish positive relationships with officers of the Council, Page 6
Councillors, partners, external agencies and suppliers etc. SKILLS Able to communicate clearly, pleasantly and confidently with staff and external organisations both orally and in writing. Able to work on own initiative and be a self-starter, prioritising work with minimum supervision and work under pressure. Must be committed to selfdevelopment and be enthusiastic about acquiring new skills and embracing new technologies. OTHR Able to communicate clearly, pleasantly and confidently with staff and external organisations both orally and in writing. Able to work on own initiative and be a self-starter, prioritising work with minimum supervision and work under pressure. Must be committed to selfdevelopment and be enthusiastic about acquiring new skills and embracing new technologies. Must be able to supervise and motivate others. Page 7
Must be able to demonstrate commitment to customer facing service. Confident in their abilities, can work under pressure and to tight deadlines. QUAL OPPORTUNITIS Able to recognise discrimination and be willing to put the councils policy into practice Prepared by: Lisa Wakeford esignation: Head of Business Support Places ate: 22 nd April 2012 * A = Application Form = ocumentary evidence I = Interview T = Test NOT: These requirements must be reviewed each time this post becomes vacant. The reviewing officer must sign below. If changed, please submit both the original job description and amended job description to Human Resources. AT CHANG - YS/NO PRPAR BY (Name & Position) Page 8