Global Solution Services Overview

O V E R V I E W Corporate Headquarters 750 Central Expressway, Santa Clara, California 95050-2627 USA Contact Information: + 1 408 970 1000 www.hds.com / info@hds.com Asia Pacific and Americas 750 Central Expressway, Santa Clara, California 95050-2627 USA Contact Information: + 1 408 970 1000 www.hds.com / info@hds.com Europe Headquarters Sefton Park, Stoke Poges, Buckinghamshire SL2 4HD United Kingdom Contact Information: + 44 (0) 1753 618000 www.hds.com / info.uk@hds.com Global Solution Services Overview Providing Knowledge and Expertise for Your Business Hitachi is a registered trademark of Hitachi, Ltd., and/or its affiliates in the United States and other countries. Hitachi Data Systems is a registered trademark and service mark of Hitachi, Ltd., in the United States and other countries. Universal Storage Platform, Network Storage Controller, Virtual Storage Machine, and TrueNorth are trademarks of Hitachi Data Systems Corporation. IBM is a registered trademark of International Business Machines Corporation. All other trademarks, service marks, and company names are properties of their respective owners. Notice: This document is for informational purposes only, and does not set forth any warranty, express or implied, concerning any equipment or service offered or to be offered by Hitachi Data Systems. This document describes some capabilities that are conditioned on a maintenance contract with Hitachi Data Systems being in effect, and that may be configuration-dependent, and features that may not be currently available. Contact your local Hitachi Data Systems sales office for information on feature and product availability. Hitachi Data Systems sells and licenses its products subject to certain terms and conditions, including limited warranties. To see a copy of these terms and conditions prior to purchase or license, please go to http://www.hds.com/corporate/ legal/index.html or call your local sales representative to obtain a printed copy. If you purchase or license the product, you are deemed to have accepted these terms and conditions. Hitachi Data Systems Corporation 2009. All Rights Reserved. January 2009 Hitachi Data Systems

Providing Knowledge and Expertise for Your Business Bringing your IT infrastructure in line with your specific business objectives is the overriding mission of the Hitachi Data Systems services teams worldwide. The professionals from Hitachi Data Systems Global Solution Services (GSS) teams will help you not only to define the right IT design requirements, but also to identify and set up the right strategy that meets your internal service levels and those of your end user. Services from GSS are designed to help you to make the best decisions for your storage environment: Assessing Designing and planning Deploying Managing, maintaining and supporting GSS Provides Storage Services Integral to Fully Supporting Your Business Needs Services Overview 1. Infrastructure Assessment Service 2. Data Classification 3. Storage Economics Consulting 4. Storage Services Catalogue Design 5. Replication HealthCheck 6. Replication Design & Implementation 7. Heterogeneous Data Migration An Integrated Solution from Hitachi Data Systems is more than just hardware and software configured to work efficiently. It is a true solution designed specifically for your business processes and your IT infrastructure, combined with a crafted storage strategy that aligns your current and future business needs that adapt to a developing environment. 8. Storage System Implementation 9. Heterogeneous Data Eradication 10. Performance and Configuration HealthCheck 11. Policy Based Management 12. Managed Services 13. Education How we deliver Each service is provided using a proven, best-in-class solution delivery methodology to ensure delivery on schedule, within budget and to specifications. Global Solution Services helps you: Professional project managers are trained in the GSS delivery management process to ensure that performance is consistent, cost effective and dependable. Align your IT with your business objectives Reduce costs Improve service levels Lower risks GSS project manager s work closely with you, your organizational stakeholders and any third parties, to ensure the project s success. You will be able to provide the right resources, at the right time. All processes are based on industry standard practices and terminology, to improve communication, team productivity, global consistency and risk management, resulting in maximum business benefits from your Hitachi Data Systems solution.

1. Infrastructure Assessment Service Large enterprise storage environments are often like wild forests: organically grown infrastructures of various levels of maturity mix with a wide range of technologies and departmental legacies. Expertise is often lost and even the service levels may be unclear. Missing or incomplete documentation brings huge risk to any upgrade or change. The Infrastructure Assessment Get a complete assessment of all the storage equipment and data silos across your enterprise Gain clarity regarding the actual architecture and configuration of your data storage Assess how close to capacity the whole system is running Identify the service levels the data is experiencing and how that relates to demand Get a clear picture, allowing you to make informed decisions to move forward Uncover the real risks and the untapped opportunities A GSS consultant will detect and measure the physical storage as well as its composition and virtual composition before conducting interviews to assess your business needs. In a one day workshop, the consultant will outline the findings and evaluate potential areas of improvement in line with those needs. 2. Data Classification In this service, GSS consultants organise and classify content related to selected applications according to their business value. The aim of the Data Classification Service is to ensure that data is stored, managed and secured according to its value and compliance requirements. As part of this service, storage architecture is designed and proposed with a storage catalogue. The Data Classification Service from Hitachi Data Systems Organize your date (structured and unstructured) Classify you data Understand the value of your data Improved data quality Better data transparency through new metadata Improved and more efficient data management Better performance Backup and restore processes which reflect the value of the information Trained and experienced GSS consultants use a defined script for interviews of key players, as well as exclusive tools to evaluate the data usage patterns. The consultants then facilitate a two day workshop to bring all stakeholders together to align your data strategy with business requirements. 3. Storage Economics Consulting This service provides a frank comparison of your actual storage infrastructure, its operations and costs, and your own business objectives. Assessing your infrastructure from an economical perspective, GSS looks at alternative architectures and practices, using return on investment (ROI) or total cost of ownership (TCO) analysis. Storage Economics Consulting from Hitachi Data Systems Highlight the gap between the As Is situation and the To Be objective Provide a plan for the rapid development of multiple design options (single versus multitier) Identify the costs of both your risk and hidden infrastructures Get a complete assessment, analysis, design and economical justification of the most appropriate storage architecture to meet your organization s requirements Gain a better view of your business, including ROI and TCO (comparison of alternative strategies) Identify opportunities to reduce cost Identify new opportunities to increase productivity GSS consultants assess your existing architecture, operations, risks and costs via interviews. Assessment results are presented in a one day workshop with your organization s stakeholders. Produce a financial model for TCO comparison of the current and the proposed strategy as well as determine the expected ROI of the proposed solution

4. Storage Service Catalogue Design This service is designed to facilitate identification of your own services descriptions as understood by your internal or external end users. The Storage Service Catalogue Design Service allows you to transparently manage your heterogeneous storage environments while demonstrating that IT can provide business value. Therefore, GSS consultants simplify the management of your storage environment by virtualizing the storage assets into one single pool, which provides clearly defined performance levels for the costs. Storage Service Catalogue Design Identify a definition of the key cost, performance, reliability and availability characteristics of your storage in comparison to your specific application requirements Assign initial storage tiers to balance resource utilization and satisfy defined service level objectives (SLOs) for your data Design a data migration plan across all tiers to minimize application downtime and maximize data availability Create a single management pane and processes for transparent management and monitoring Reduces cost and risk of managing storage by eliminating multiple interfaces and management software Substantially increases storage utilization as resources are now shared Enables flexible adjustments of the environment as business objectives evolve Reduces risk by facilitating seamless data migration across storage tiers or subsystems Increases reliability of design and implementation by using proven, effective tools in a formal design process Provides project management at all phases of discovery and design, and during transition to the new storage environment Increases IT efficiency by enabling safe and reliable data mobility without increasing administrative staff workload Simplifies service level agreement (SLA) management Provides transparent financial accountability and traceability for storage and data costs, which meet finance reporting requirements This service is delivered by dedicated consultants who assess your infrastructure, your data and your current SLA requirements before proposing a design that will allow you to increase your business model. 5. Replication Health Check The Replication Health Check Service assists you with costly bandwidth decisions, technology selection and distance data replication challenges. This service produces a detailed study of your current workload environment and makes the recommendations necessary to support and improve your replication and data protection environment. Using Hitachi Data Systems replication best practices as a reference GSS identifies the replication policies that best align your infrastructure with your business model. The Replication Health Check Service from Hitachi Data Systems will help you to: Uncover failures and redundancies in your current replication procedures Understand your replication needs (asynchronous versus synchronous) Make informed decisions about protecting critical data assets against corruption Hitachi Data Systems consultants assess your existing replication architecture, via a standard methodology coupled with interviews. Assessment results are presented in detailed report 6. Replication Design and Implementation The Replication Design and Implementation Service assists you in planning for the architectural design and physical implementation of the technology your storage environment requires. Using Hitachi Data Systems remote replication best practices, software and hardware, GSS consultants produce a detailed design and project plan for your infrastructure, leading to possible service level agreements (SLAs) with end users. The Replication Design and Implementation Service from Hitachi Data Systems Protect critical data assets against corruption (in-system replication technologies) Improve recoverability of data Mitigate the impact of network failure Gain more flexibility in trading off between recovery point objective and cost Implement advanced multi-data-center support more easily Leverage unique technology for data integrity and consistency Meet Service Level Objectives for Hitachi Enhance Return on Investment in Hitachi Establish Baseline Health of Hitachi Achieve real world performance improvements Design options are presented and discussed before a detailed design gets developed 7. Heterogeneous Data Migration Technology changes such as a refresh, a data centre move or a data centre consolidation often have the risk of disruptions and even errors, due to human interference or immature methodology. The effort needed to migrate from the old environment to a new one can be an obstacle. The Heterogeneous Data Migration is based on an industry recognised leading technology and is proven to minimise risk, effort and downtime during data migrations. Heterogeneous Data Migration Simplify data migration and reduce downtime Create the shortest migration time windows Optimize data centre consolidation, technology swaps or data migration for Benefits of service: Reduce your IT risks and operational costs associated with technology refresh Storage tiers are aligned with your business needs Your technology refresh project is completed on time, with reduced cost and complexity of migration, while aligning storage tiers with business needs We will create a migration plan to meet all the customer's requirements including: Identification and compensation for individual application requirements Identification the most appropriate Migration Strategy for particular applications and services Customization to meet customer resource availability changing performance requirements Transparently move live volumes with minimal effect on application availability Reduce human errors Deliver fast, dynamic migrations to ensure quick response to changing service levels Simultaneously run multiple migrations, leading to increased efficiencies

8. Storage System Implementation 9. Heterogeneous Data Eradication Service This implementation service rapidly deploys Getting rid of data is easier said than done. the LUN configuration of new storage Each time a failed disk gets replaced or a systems supporting your plans to design technology refresh puts and implement a tiered storage environment. out of service, ever increasing compliance It includes implementation of the storage requirements mean that the data on the system layout as well as design and replaced units must be totally and securely configuration of the LUNs. Additionally, the destroyed. service provides guidance on data migration options, which can influence the LUN configuration. Numerous regulations have sprung up in all major countries and verticals (such as finance, health care, etc.) to enforce such This service can be expanded to include a data eradication. storage infrastructure assessment, which looks at storage networks, and hosts. This service provides the guaranteed destruction of media and data residing on disks that have either failed or have come The Storage System Implementation Properly implement the to guarantee its highest efficiency objectives Avoid configuration conflicts Select and design a concept for a storage infrastructure, integrating a range of lower cost storage technologies Provide standards-based project management at all phases of discovery, design and transition to the new storage environment Our experts will apply Hitachi Data Systems best practices to the end of their lifecycle and must be moved offsite. Heterogeneous Data Eradication Completely destroy data on any individual disks or on Obtain certification by independent third party body Eradicate disks of all types and vendors Provide onsite service delivery with no impact to production Enable auditable six sigma process and workflow with compliance report Ensure the preservation of internal IP as well as sensitive internal information Completely eradicate summary reports by HDD model number, serial number, bus type, disk storage system vendor, etc. Benefit of the service: Certified adherence to regulatory requirements Peace of mind that all data will be gone 10. Performance and Configuration Health Check Today s are faced with constantly changing patterns of usage. Your SLAs often are confronted with moving targets. The Performance and Configuration Health Check Service collects configuration, utilization and throughput data for all identified storage resources critical to the optimization of Hitachi enterprise storage systems. GSS consultants then analyse the data and document the findings, providing recommendations that will improve the performance of the deployed configuration in conjunction with business needs. The built-in Storage Scorecard Service detects and reports the early signs of storage resource over commitment. By detecting problems before their effects are felt by the applications, they can be promptly reported The Performance and Configuration Health Check from Hitachi Data Systems Gain an understanding of the current storage infrastructure performance and trends Demonstrate how the performance of the storage relates to other services, applications and business processes Implement a plan that focuses on reducing the impact of applications throughput and capacity expansion requirements in the coming years Obtain essential knowledge for accurately forecasting budgets, acquisition activities and resource planning Develop a structured, repeatable approach in order to match business needs via managed SLAs Meet and increase service level objectives with your existing investment in Hitachi This service is most often provided as a reoccurring activity (quarterly or annually.) GSS consultants assess and measure your storage configuration before interviewing your stakeholders to keep track GSS consultants document and compare the findings to the performance levels you seek. A consultant will use an appliance to to storage administrators for resolution. overwrite the data using a specified procedure (minimum of 3 paths) and a validation check. Should there be data still on the disk, the consultant will also apply a physical destruction process (in accordance to regulatory specifications). The service takes a consistent, standardized, repeatable approach that Monitor the trend lines of performance utilization Uncover trends before they create real bottlenecks Identify and isolate bottlenecks that interrupt business operations when they actually occur during real world usage leverages best practices.

Policy-based Management Service from Hitachi Data Systems will help you to: Move data between tiers based on policies driven by SLAs Create policies can be based on any combination of: I/O speed, Number of requests Throughput Performance of application Time of the day, week, month or year This service requires a Senior Consultant from Hitachi Data Systems to assess the infrastructure and the service levels, help define policies for migration and implement them. 12. Managed Services Monitoring, Administration Reporting and Management of storage environments are a key requirement to keep your infrastructure cost-efficient and in accordance to the tightening requirements. Our Managed Services provide highly skilled resources for the management, operations, and support of the customer's storage infrastructure. These HDS resources are experienced storage experts and can be Storage Allocation/Provisioning Performance analysis and problem resolution The day-to-day provision of allocating storage to servers. Data retention/protection administration. Storage Reporting/Analysis Capacity Management Incident Management/Problem Management Change Management 13. Education To keep up with increasing service levels and performance requirements, knowledge transfer is of growing importance. The mission of the Hitachi Data Systems Academy is to create experts in their fields. The Academy s worldwide training centers are equipped with the newest equipment as well as with legacy systems for real life experience. A flexible system of training units allows you flexibly resourced to fill any gaps. Custom Residency to customize your organizational training and clearly defined education helps you identify Managed Services are provided in Benefit of the service: the needs for each role. two ways: Skilled, Experienced consultants Remote Services Their experience will help to implement A broad range of training topics For monitoring, administration, reporting best practices and efficient operations includes: and management Flexible utilization model Storage Foundation 11. Policy-based Provide a graphical and easy to handle Residency Services for onsite help in Storage Administration Keeps you focused on your business, Management Service dashboard that allows easy monitoring monitoring, administration reporting and no need to deal with interviewing, hiring, Storage Management and configuration management such as: managing hard to find skills Virtualization and Tiered Storage If your business is driven by service levels Create a detailed report that allows you System and Storage Administration and (either to outside customers or towards the Backup and Recovery to document your service at any time and Configuration internal customer) you know the constant File and Content Services bill precisely for what you delivered pressure to align costs and availability of data. The new Policy-based Management Monitor and pinpoint, down to the Enhances the in house capabilities to (PBM) individual disk, each time your actual your organization allows you to use your infrastructure service level decreases Increases effectiveness and satisfaction of to migrate data in an automated way, Choose between forced migration (based your teams downwards and upwards. PBM moves data on time) and triggered migration (based between different storage tiers following on performance and throughput) Keeps your organization on top of technological changes defined rules either automatically or manually. These can be based on Certification ensures satisfactory training Provide your service levels at the best performance, number of access requests, outcome cost throughput, application performance and day/time. PBM moves data downwards and upwards, adjusting to a set profile. The built-in dashboard provides detailed Use your whole infrastructure efficiently for flexible migration Prove your service delivery via the monitoring and reporting dashboard Methods of training: Hitachi Data Systems Academy training courses provide in-depth product and technology information taught by subject performance and configuration information. matter authorities, each with many years of Bill your service accordingly and increase Detailed reports allow you to prove your experience in the field. your business opportunity with the built-in service levels and facilitate your billing. chargeback module The formats range from onsite to Web- 10 based training assisted and non-assisted.