DELL BACKUP ADMINISTRATION & MANAGEMENT SERVICES

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1 DELL BACKUP ADMINISTRATION & MANAGEMENT SERVICES SIMPLIFY DATA BACKUP MANAGEMENT

2 BACKUP ADMINISTRATION & MANAGEMENT SERVICES DELL S APPROACH Dell brings predictability and manageability into backup environments by helping control costs, reduce risk and improve service levels. CONTROL & MANAGE COST Make informed decisions about backup investments and budgeting with accurate and immediate trending and metrics RISK MITIGATION Drive continuous improvement through metrics and audits to improve backup and restore rates and utilization Backup Advisory and Reporting Services provide customers an enterprise wide view of their backup environment and incorporate a focus on continuous improvement via Dell s Backup Optimization framework. Web based dashboard reports to support day to day administration and manage costs. IMPROVE PERFORMANCE Leverage reporting and trending to pre empt issues and deliver continuous improvement, while delivering known service levels for backup and restores. Taking the Guesswork Out of Backup Management Companies are faced with growing demands to ensure their data is protected, all while dealing with compliance issues, staff resources that are stretched, and backup failures that go unnoticed. Confidence that t your dt data is bi being successfully managed is critical. With DllM Dell Managed dbackup Services, we can help you successfully manage critical data and improve your backup operations. Our range of services helps ensure that your backup operations are running smoothly and efficiently while managing cost, mitigating risk and improving service back to the business. MANAGE MONITOR BACKUP REPORT Managed Backup Services allow you to utilize Dell professionals to manage and support your backup infrastructure. Your Dell professional has deep technical knowledge and practical, hands on experience to ensure your backup infrastructure is optimally managed. Remote Monitoring provides 24x7 monitoring and management of your backup operations. Dell provides access to a remote support team whose mission is to quickly resolve issues, apply best practices to improve efficiency and reduce the risk of downtime and data loss. What Makes Dell Different? Dell Global Services simplify the management of your IT environment soyou can get up and running quickly, with lower deployment costs, fewer issues, and less time spent on non strategic tasks. You pay only for the services you need, gain instant access to some of the latest innovations without additional infrastructure investment, and take your business from maintenance to momentum.

3 OPTIMIZE BACKUP METHODOLOGY Dell Managed Backup Services incorporate a framework designed to drive continuous improvement of backup operations. Dell s approach to backup management helps companies optimize their backup environments by focusing on managing costs, reducing risk and improving backup performance. Our Information Technology Infrastructure Library (IITIL) and Six Sigma based methodologies help companies move from reactive management of their backup operations to a proactive, streamlined and efficient i environment. Dell s focus on key business metrics ti provides a reliable approach to achieve optimization of backup operations in the data center. Optimizing backup operations involves influencing three key business objectives important to most organizations: cost, risk and performance. MANAGE COST Enhanced visibility, trending and metrics help organizations control costs and improve budgeting accuracy. Data Center Goals Business Objectives Business & Technology Drivers Metrics & Reporting MITIGATE RISK Increase ability to be more proactive towards business change and demand resulting in improved backup and restore success rates. Optimize Backup Operations Cost Risk HW Resource Usage Departmental Usage Data Loss Compliance Hardware Performance Chargeback Summary Backup & Restore Success Media Management MAXIMIZE PERFORMANCE Documented and repeatable standard operating procedures provide a defined way to meet SLAs and allow for in house team time to drive strategic projects. Performance Security Service Levels Utilization Data Growth User Access SLA Attainment Hardware Performance Backup Job Volume Dell s methodology identifies business and technology drivers impacting backup operations and maps those to defined, measurable metrics that are provided in real time via a Web 2.0 browser interface. This simple framework brings an effective approach to optimizing backup operations and is some of the immediate value provided with Dell Managed Backup Services.

4 MANAGE BACKUP COSTS BUSINESS PROBLEMS ADDRESSED Inefficient backup system utilization Running out of media Buying more media than required to support backup operations Unable to plan purchases Dell Managed Backup Services provide customers with proactive methods to save real dollars in the operation of their backup environments. Through in depth reporting, IT administrators can immediately see the overall usage of their backup systems and how to save resources by maximizing the efficiency of the backup environment. Users also can reduce costs by increasing the accuracy of their hideployed dtape and disk capacity used for backup operations. This feature uses a predictive analysis engine to (add help or delete accurately so we have room for error) accurately forecast future tape or disk capacity needs based on historical growth trends. The ability to accurately forecast media requirements gives users a proactive tool to manage their media expenditures. METRICS & REPORTING System utilization Historical trending Forecast prediction IMPACT TO Effective costutilization of backup resources Helps reduce capital costs & expenditures Helps reduce risks associated with media management Some of the ways Dell Managed Backup Services help customers maximize current backup resources and improve their capacity planning are: Drive Utilization The Drive Utilization & Performance Report helps load balance drives by identifying drives that are underutilized and thosethat that are over taxed taxed. Immediate savingscan be realized by using backup infrastructure resources more efficiently, Media Forecasting Dashboard Through the Media Forecasting Dashboard the tape capacity required in the future is predicted based on current and historical tape consumption. This dashboard provides views into the future and helps determine when to purchase additional tape media. Tape Media and Disk Utilization The Tape Media and Disk Utilization report shows an intuitive picture of available tape media capacity and utilization. Availability warnings enable storage administrators to take a proactive approach to planning backup capacity requirements to minimize unnecessary expenditures. Chargeback Allows IT operations to track costs associated with backup operations and to assign them to different departments based on departmental consumption.

5 MITIGATE RISK TO DATA LOSS BUSINESS PROBLEMS ADDRESSED Servers not backed up Failed backups Critical data sets and file systems not included by backup system policies Incomplete or partially successful server backups Today, it is imperative that companies proactively protect their mission critical data to help ensure legal and regulatory compliance. Dell s Managed Backup Services take the worry out of enterprise data protection environments by giving companies the tools necessary to ensure their data is adequately protected. A simple data protectiondashboardprovides provides users an immediate indication on the success or failure of their backup environment. Through this graphical interface, users can drill down to find the root cause, down to file level detail to resolve problems in the backup environment. The best way to increase the success of backup environments is to eliminate the cause of failed backups. METRICS & REPORTING Backup job status summary Unprotected data discovery Suspect backup Audit compliance File level backup IMPACT TO Helps ensure proper protection of mission critical data Identify unprotected servers and data sets Pinpoint down to the file level data to be restored With Dell Managed Backup Services, IT administrators can pinpoint problems to increase the reliability of backups and restores. Key metrics and reports to mitigate and reduce risks to mission critical data include: Backup and Restore Summary The Backup and Restore Summary gives IT administrators a simple view into successful, partial, and failed dbackups. By easily drilling down on the partial or failed backup events, administrators can discover the root cause of reported problems. File Level Detail The File Level Detail report shows views of the backup status at the individual file level. With this information, IT administrators can diagnose problems that occur at the file level or isolate specific files for recovery. Discovery of Unprotected Data One of the principle ways to reduce exposure of unprotected data is by automatically identifying client servers and data sets that aren t protected under any backup policy. By uncovering servers and data thatare are notpart of the backup infrastructure, IT administrators can take action to ensure all data critical to an enterprise s operations is protected. Identify Suspect Backups Gain visibility to false positive backup jobs by identifying partial or failed backups that report as successful by the backup software. This helps ensure false positive backups are truly backed up.

6 IMPROVE BACKUP PERFORMANCE BUSINESS PROBLEMS ADDRESSED Slow running backup jobs Overtaxed tape drives Backup jobs falling outside their backup window Imbalanced backup client resource consumption Inefficient VTL utilization With Dell Managed Backup Services, IT administrators can quickly understand the overall performance of their backup environment. Using the reports provided by these services, they can get detailed reports identifying areas hindering the performance of their environment and take corrective action to address the problems slowing down their backup environment. The metrics provided in these reports can be used to maximize the efficiency of backup operations by utilizing their backup resources more efficiently METRICS & REPORTING Tape drive performance Client usage Disk usage and performance Server client consumption IMPACT TO Identification of key areas hindering backup performance Ability to fix bottlenecks impacting backup throughput Improved utilization of backup resources Dell Managed Backup Services helps IT administrators identify and fix bottlenecks that slow down performance throughout their backup environment. Key metrics and reporting help administrators quickly indentify these performance inefficiencies and take correct action. These include: Tape Drive Performance Summary Administrators can view the number of backup jobs and the actual quantity of data written at each individual tape drive. This allows for easy identification of tape drives that are over taxed, under performing, or experiencing intermittent errors; and the administratorcan take corrective actiontoto balance outthese these performance inefficiencies. Disk Usage and Performance The Disk Usage and Performance report gives administrators a view of the performance of disk drives in virtual tape library (VTL) systems. This report shows disk usage at the individual disk drive level, the total gigabytes written and the job write speed to these disk drives. Bottlenecks in VTL system usage can be identified and eliminated. Client Consumption This report gives metrics on individual backup client usage. This report illuminates the backup volume by client type to easily see which clients are commanding the most resources and, thereby, potentially impacting the backup system performance. Often, a small number of clients can account for the majority of the throughput of a backup system. By understanding individual backup client usage, administrators can take action to remedy unnecessary client consumption..

7 ENTERPISE WIDE VISIBILITY TO BACKUP BUSINESS PROBLEMS ADDRESSED Spiraling costs in running backup system operations Out of compliance with respect to protection of mission critical data Inefficiencies of backup environment The health of a backup environment extends beyond successful backup jobs. A storage administrator must constantly monitor other aspects of the entire backup environment such as the backup data volume, media availability, and tape library capacity. Now, through the reports provided by Dell Managed Backup Services administrators can view all these metrics through a single Web 2.0 browser interface that s easy to read and configurable to their specific backup environments METRICS & REPORTING Cost management Risk mitigation Performance improvement IMPACT TO Potential for real dollar cost savings Aides in audit compliance Efficient backup operations The potential benefits of Dell Managed Backup Services for small to large IT organizations alike are: Effective cost management Risk mitigation and compliance adherence Performance improvement of backup infrastructures Dell Managed Backup Services can take a comprehensive look at their backup and restore environment through a single Operations Dashboard. Each user s s Operations Dashboard can be customized with configurable metrics and reports based on timeframes, group of servers allocated to specific business groups, or individual servers. With this capability, your organization can easily view the overall status of your backup environment, easily recognize issues and gather insight into details about backup operations to help with future planning.

8 REMOTE INFRATRUCTURE MANAGEMENT Dell delivers Backup Management services to your organization via a remotely managed, secure infrastructure. This allows Dell to provide a high level of service at a low cost to you. With Dell Managed Backup Services your organization is connected to our backup experts and receives ongoing support and recommendations from our team leveraging software as a Service (SaaS) technology Because it s a service, there s no expensive software or infrastructure to implement or maintain. Simply choose the duration of service that meets your businesses needs. Dell provides the flexibility for you to choose. Customer Backup Team Customer Data Center 3) Web 2.0 Console provides customer access to Reporting, Analytics & Alert management through a SaaS application 1)Media server agent collects backup environment information Backup / Media Server n Collector 4) Backup Analyst provides quarterly operations reviews and recommendations to customers Secure Internet 2) Dell s NOC provides 24x7 data collection, monitoring and management of the backup environment Analytics Backup Data File / App / Database Tape / VTL n Metadata Dell Team NOC Dell Inc. 2009