Instruction for GEC Hub Request submission Table of Contents How to submit connection request to GEC Hub... 2 How to submit mailbox profile change request to GEC Hub... 3 How to submit inquiry request to GEC Hub... 4 How to report incident to GEC Hub... 5 Appendix A Ford Request Center Phone Numbers... 6 Appendix B Ford Registered VAN Service... 8 Originator: afei Page 1 of 8 Date Issued: 6/12/2012
How to submit connection request to GEC Hub Submit an EDI Connection Request form via the following URL: https://web.gsec.ford.com/gec/connectivity/connect.asp To complete the EDI Connection Request Form, Enter Supplier GSDB code (first four characters, or parent code), and click Submit. Select five-character GSDB code from New GSDB Code Request that you want to add to GEC Hub, then Submit. If you find the five-character GSDB code in Change existing Connection to the GEC Hub session, it means the supplier GSDB code has already been setup on GEC Hub. On New Connection Request page, enter the following information: EDI Contact Name EDI Contact Phone EDI Contact E-mail Current EDI Connection to Ford: NONE *New EDI Connection to Ford Translation Software: Other/None-Explain In Comments Platform: Other/None-Explain In Comments Addition Information/comments: Enter platform info if your selected Other/None-Explain In Comments above The submission will be acknowledged via email back to the EDI analyst named on the form within 24 hours of submission. These requests are processed in sequential order. A Ford EDI Analyst will contact the Trading Partner within 1-8 days to begin the connectivity testing process. At this time the Trading Partner will be expected to begin the testing process. Originator: afei Page 2 of 8 Date Issued: 6/12/2012
How to submit mailbox profile change request to GEC Hub To make any change to GEC Hub existing mailbox, such as adding transactions, changing connection service, please submit GEC Hub Mailbox Profile Change Request via https://web.gsec.ford.com/gec/connectivity/connect.asp The form link is located in Related Links on left side of the page. Follow the instruction below to fill out the form. This request form will be sent the Ford Business Owner (Ford LL6+) for approval. Your request will NOT be completed until the business owner approves it. A confirmation email will be sent to you when the request has been approved. Supplier and Mailbox Information: Mailbox(GSDB) Code: Ford 5 character GSDB code Detailed Description of the Request Company Name Supplier Contact Name Supplier Contact Phone Transaction Type/Version changes for this request: example, ANSI X12 830 version 4010 GEC Hub Environment: recommend to select Education and Production for testing Internal Business Owner Information: Ford business owner s CDSID/Email: must be Ford CDSID in Manager Role Requestor: enter requestor s contact information Originator: afei Page 3 of 8 Date Issued: 6/12/2012
How to submit inquiry request to GEC Hub Use the phone list to contact Global Service Desk, GSD, for the IT Hubs support. Get to the phone list via the following URL, or find contact in Appendix A in this guide. http://www.spoc.ford.com/phonenumber_ito.htm To use the URL above, you will need a Ford CDSID to login and access to Ford s network. Also, you can use request center tool to submit request directly, following the steps below: 1. Start a web browser. 2. Go to: http://www.request.ford.com/requestcenter 3. Select Module 'MyServices' (set as default) 4. Select Service 'Administrative' 5. Select Service 'User Administration and Customer Support' 6. Verify your "Requested For (Customer)" information. 7. Select the "ITSM Number" radio button. 8. Enter "962" in the "Application Search Criteria" text box. 9. Click on Search. 10. Select Application name "GECHub". 11. Select Impact (4) and Urgency (4) to generate as a Low priority request 12. Select Request Type 'Operational Deployment'. 13. Enter a short description: EDI Connection, Profile Change, or Requeue Request. 14. Enter the following required specific information in Detailed Instructions. Contact's Name Contact's phone number (with extension) Contact's e-mail Address (Verify the exact spelling with the user.) Supplier's company name Sender's 5 digit mailbox code / ID (the value in the GS02 element) Receiver's 5 digit mailbox code / ID (the value in the GS03 element) Date, Time, and Transaction Type (i.e. 856, 830, etc.) ISA Control number (the value in the ISA13 element) of the documents in question 15. Include the GEC Hub provided reference number if the customer has one. 16. Select "Submit Order". 17. Select "Continue". 18. Assign to APP OPS ITHUBS 101 (GEC Hub Support Team) Medium and low priority request would be submitted to the GEC Hub ITMS 962 application support team for next business day support. Originator: afei Page 4 of 8 Date Issued: 6/12/2012
How to report incident to GEC Hub Use the phone list to contact Global Service Desk, GSD, for the IT Hubs support. Get to the phone list via the following URL, or find contact in Appendix A in this guide. http://www.spoc.ford.com/phonenumber_ito.htm To use the URL above, you will need a Ford CDSID to login. Also, you can use request center tool to submit request directly, following the steps below: 1. Start a web browser. 2. Go to: http://www.request.ford.com/requestcenter 3. Select Module 'MyServices'(set as default) 4. Select Service 'Applications' 5. Select Service Broken Application 6. Verify your "Requested For (Customer)" information. 7. Select the "ITSM Number" radio button. 8. Enter "962" in the "Application Search Criteria" text box. 9. Click on Search. 10. Select Application name "GECHub". 11. Select Impact (4) and Urgency (4) to generate as a Low priority request 12. Select Issue Type. 13. Enter a short description of the incident 14. Enter the following required specific information in Detailed Instructions. Contact's Name Contact's phone number (with extension) Contact's e-mail Address (Verify the exact spelling with the user.) Supplier's company name Sender's 5 digit mailbox code / ID (the value in the GS02 element) Receiver's 5 digit mailbox code / ID (the value in the GS03 element) Date, Time, and Transaction Type (i.e. 856, 830, etc.) ISA Control number (the value in the ISA13 element) 15. Select "Submit Order". The request would create an INCIDENT and assign to APP OPS ITHUBS 101 (GEC Hub Support Team) For GEC Hub incident management, please visit GEC Hub Website Support page: https://web.gsec.ford.com/gec/support.htm Originator: afei Page 5 of 8 Date Issued: 6/12/2012
Appendix A Ford Request Center Phone Numbers Ford Request Center Support Center Phone Numbers North America Support Center: Internally Dialed: 74957 Externally Dialed: 1-313-31-74957 or 1-888-31-74957 Ford Credit North America Support Center: Internally Dialed: 52262 Externally Dialed: 1-313-84-52262 Ford Credit of Europe Support Center: Internally Dialed: 87302001 Externally Dialed: +44 (0) 1277 692001 Ford of Australia Support Center: Internally Dialed: 8686 Externally Dialed: +61 3 9359 8686 UK Support Center: Internally Dialed: 8734 3322 Externally Dialed: +44 (0)1277 253322 UK Unix Helpdesk: Internally Dialed: 8-738-2989 Externally Dialed: +44 1268 402989 German Support Center: Internally Dialed: 87013322 Externally Dialed: +49 (0)221 9013322 Brazil Support Center: Internally Dialed: 8400 Externally Dialed: 55-11-4174 8400 Argentina Support Center: Internally Dialed: 9898 Externally Dialed: 54-11-47569898 Originator: afei Page 6 of 8 Date Issued: 6/12/2012
Chile Support Center: Internally Dialed: 5860 Externally Dialed: 56-2-9405860 Colombia Support Center: Externally Dialed: 58-241-874-6123 Mexico Support Center: Internally Dialed: 6096 Externally Dialed: 52-55-1103-3930 Venezuela Support Center: Internally Dialed: 6123 Externally Dialed: 58-241-874-6123 Ford Financial Asia/Pacific Support Center: Internally Dialed: 8787 (Australia Only) Externally Dialed: +61 3 9868 8787 Ford New Zealand Support Center: Internally Dialed: 8031 Externally Dialed: NB: there is no externally dialed number for FNZ China-Beijing : Internally Dialed: 83100818 Externally Dialed: +86-10-8507-0818 China-Nanjing : Internally Dialed: 83067818 Externally Dialed: +86-25-5118-7818 China-Shanghai : Internally Dialed: 83141818 Externally Dialed: +86-21-3858-1818 Originator: afei Page 7 of 8 Date Issued: 6/12/2012
Appendix B Ford Registered VAN Service Value Added Network (VAN) Connection to Ford Covisint - http://www.covisint.com EasyLink - http://www.easylink.com EDS*Elit - http://www.business-exchange.canada.eds.com/elit/ Global exchange Services - http://www.gxs.com iconnect - http://www.iconnect-corp.com Inovis - http://www.inovis.com Kleinschmidt - http://www.kleinschmidt.com Sterling - http://www.sterlingcommerce.com/services/hostednetworksolutions/ Originator: afei Page 8 of 8 Date Issued: 6/12/2012