Dell Wyse Cloud Connect

Dell Wyse Cloud Connect reviewer s guide Welcome to Dell Wyse Cloud Connect Secure productivity from work, home and on the go. An IT-managed enterprise client with outstanding portability, security, and rich user experience accessing broad applications and content in the cloud. Dell.com/cloudconnect

About Cloud Connect Secure productivity from work, home, and on the go. IT managed enterprise client with outstanding portability, security, and rich user experience accessing broad applications and content in the cloud. Multiple ways to connect Cloud Connect is an ultra-compact device that turns any display with an MHL or HDMI port into a high-quality window to the cloud. While it looks like a USB flash drive, Cloud Connect performs like a PC or highly functional thin client. Cloud Connect is extreme mobile computing, allowing users to securely access personal and professional content from any compatible display, in virtually any room, anywhere. Display presentations or play online games without a laptop or tablet. Cloud Connect functions as a multipurpose Citrix, Microsoft RDP, or VMware thin client, a web client for web-based apps, or a stand-alone device for local apps and content. It includes the Android OS for access to thousands of apps in the Google App store*. * Compatible apps only.

What you ll need To properly evaluate Cloud Connect you ll need a monitor or TV with an MHL or HDMI connection. If HDMI, connect to a powered USB port on the display or wall adapter with a USB port to power the device. Audio output comes from the display (e.g. display speaker bar or USB speaker attached to the display) or Bluetooth speakers. Also, side by side web access is highly recommended to connect to Cloud Client Manager (CCM). CCM is a SaaS based tool that manages Cloud Connect. Having the two side by side will allow you to make policy changes on CCM and almost instantly see the reflected changes on the Cloud Connect device. For the best user experience Dell recommends the following tested and verified options: Dell 27 touch monitor - P2714T / 1920x1080 / 2x MHL/HDMI, VGA, DP, USB (4) Dell 23 touch monitor - P2314T / 1920x1080 / 2x MHL/HDMI, VGA, DP, USB (4) Dell 20 touch monitor - E2014T / 1600x900 / 2x MHL/HDMI, VGA, DP, USB (2) Dell 27 Touch Monitor - P2714T Logitech Bluetooth keyboard (K810) Dell part# A6328804 / backlit, low noise keys, low profile keys Dell wireless travel mouse - WM524 Dell part# 332-1400 / Bluetooth 3.0, long battery life, compact

Cloud Connect key features Enterprise class security: Dell Wyse Cloud Client Manager Software puts IT in control with strong application and content manageability Portability: personal cloud access wherever you go Ubiquitous rich user experience: high definition (1080p) video for corporate or consumer applications Future proofed: device can migrate to new monitors. 8GB local flash memory expandable to 40GB for OS upgrades, apps, and content Multiple ways to connect: HDMI/MHL (Mobile High Definition Link), Bluetooth, one micro USB and one mini USB peripheral port. Specific key use cases Work and work-while-traveling AIO thin client for virtual desktop access at work, home and on the go Emergency access to cloud content if other devices fail. Kiosks and digital signage Repurpose any supported display into a low cost all-in-one thin client (retail, hospitality, manufacturing) Simplified digital signage solution (retail, airports). Education Ultra-low cost thin clients for classrooms, libraries and labs Take-home access to applications, data, and content. Home Easy to install gaming and entertainment Add work/play functionality to any home TV Easily display content from smartphones, tablets or remote desktops on a big screen.

Managed by Dell Wyse Cloud Client Manager Connect to Cloud Client Manager * Step 1 Log in as admin and provision a mobile user on cloud connect 1. Open the Cloud Client Manager site by using a supported web browser from any machine with access to the Internet and go to: Cloudclientmanager.com 2. Enter Cloud Client Manager username and password from the welcome e-mail you received from Dell 3. Click login to open the dashboard page. Screen shot Login page Note: To log out of the Administrator Console, click the sign out link. This link is always available in the upper-right corner of the Administrator Console. Screen shot Dashboard page * To learn more about Cloud Client Manager see section 2 in the appendix.

Step 1a Provisioning a mobile user on cloud connect Add Cloud Connect users: On the Users page of the Administrator Console (click the Users tab), click the Add Mobile User button to open the New Mobile User page, and then use the tabs to configure the settings (be sure to click Save when you are finished configuring a User). Use the following guidelines. Personal information tab: Email Address: Must be a valid email address (used for password recovery) Login name: The login name is the username used for device registration and for logging into the self-service portal and can be the same as the email address or customized. Caution: Once created, this login name cannot be modified (you must deactivate and delete the User, and then create a new user with same email address but different login name if desired) Screen shot New Mobile User page First name / last name / title / mobile phone number Roles tab: Enable Mobile User Role: Select if you want to enable device registration and self-service portal access for this mobile-device User; and then select the policy group to which you want to assign the User (the mobile User role requires a policy group). Note: Select the Default policy group. * For additional notes on Adding a new Mobile User see section 3 in the appendix.

Set up & review Cloud Connect Step 2 Connect and power-on 1. Unpack your product box containing the following items: Cloud Connect device Micro USB to standard USB 2.0 cable HDMI extension cable 2. Connect your Cloud Connect to the monitor using either of the following (if you cannot plug in Cloud Connect due to mechanical interference, use the HDMI extension cable): MHL connection plug your Cloud Connect into the MHL port on the monitor; no external adapter power is required. The power status indicator will light blue when connected. As the Cloud Connect starts up, the activity status indicator will light amber HDMI connection plug your Cloud Connect into the HDMI port on the monitor. (If your monitor/tv has multiple video ports, verify that you select the correct video port to display the information from the Cloud Connect). Connect the micro end of the provided USB cable to the Cloud Connect s micro USB On-The-Go (OTG) port, and connect the standard end of the USB cable to a powered USB port or use a standard USB power adapter for smartphones. The power status indicator will light blue when connected. As the Cloud Connect starts up, the activity status indicator will light amber. Bluetooth pairing button Micro SD slot - allows additional 32GB SD card for up to 40GB (8GB storage on board) HDMI/MHL connector - MHL provides power to the device Wrist strap slot - Strap not included Mini USB 2.0* host port - direct USB peripheral or PC access to device storage Micro USB to Standard USB 2.0* cable * Not all USB devices are supported; check with Dell Wyse or your Dell representative to find out if a particular device is supported on your product. HDMI extension cable Power/ activity status Micro USB OTG* port - power input for HDMI connection

Step 2a Set up your input devices Pair your Bluetooth keyboard and Bluetooth mouse. Activate your Bluetooth keyboard and mouse in connect mode, press the Bluetooth pairing button, and then follow the on-screen steps to complete the Bluetooth setup for your Bluetooth keyboard and mouse. Note: Alternatively, you can also connect a USB keyboard and mouse into the micro USB a micro USB to standard USB 2.0 cable & micro USB to USB adaptor, and then follow the on-screen steps. Step 2b Set up Wi-Fi Step 2c Select a connection, enter the required user credentials provided to you by your network administrator, and then click Connect. Tip: You can use the refresh button on the top right of the screen to reload available Wi-Fi connections. Connect Cloud Connect to CCM To connect your Cloud Connect enter in the mobile Username and password you created in Step 1a. Note: Google account - you can enter Google account information to link Cloud Connect to your Google environment for Google Play. Press the Android home key skip and access the Cloud Connect home screen. Screen shot Set up screen

Step 2d App highlights Highlights of pre installed applications. Citrix Sharefile allows you to create a custom-branded, password-protected space where you can exchange business files with clients easily and securely VMware Horizon View client agent VMware client agent to deliver desktop services from a VMware backend PocketCloud is a family of mobile and web apps that enable users to remotely access their content and applications in a personal cloud of mobile devices, computers, and web services PocketCloud Remote Desktop free run apps and access files on your remote desktops on Android and ios devices PocketCloud Explore search, view, organize, and share files on all your computers and cloud storage from Android, ios, and Windows RT devices. Dell SonicWall Mobile Connect unified client app for Google Android provides Android device users with superior network-level access to corporate, academic and government resources over encrypted SSL VPN Dell Mobile Print built for Dell laser printers, Dell Mobile Print is a free app for direct printing of photos, documents, web content and more, on supported Dell printers on a Wi-Fi or ethernet network CCM Agent allows users to check device compliance. Compliance includes user installing mandatory apps requested from the admin white list or flagging restricted apps black list Google Play Cloud Connect is a Google certified device Citrix Receiver make a connection to Citrix virtual desktop. Cloud Connect is an HDX certified device. Citrix environment technical assistance or technical question contact Bharat Patel at 512-724-3338 email Bharat_patel@dell.com or David Gallegos at 512-723-3514 or David_Gallegos@Dell.com

High definition Step 2e video (1080p) for corporate or consumer applications Connect to a virtual desktop (Citrix) From your home screen, click on the Apps icon in the top right corner of the screen.* Click on Citrix receiver Address: https://dsceuc01.us.dell.com/citrix/pnagent/config.xml Type: XenApp services Description: dsceuc01.us.dell.com Enter the Citrix environment username and password from the welcome e-mail you received from Dell. *Home screen features, see Appendix section 1. Citrix environment technical assistance or technical question contact Bharat Patel at 512-724-3338 email Bharat_patel@dell.com or David Gallegos at 512-723-3514 or David_Gallegos@Dell.com

Step 2f 1080p screen resolution / video performance 1. From the apps screen, click on the gallery icon. 2. Click on the Cloud Connect enterprise lifestyle video. Screen shot Gallery icon

Cloud Client Manager (CCM) management features Step 3 Setting up Launchpad mode Cloud Client Manager technical assistance or technical questions contact Roger Montalvo at 512-724-4675 or Rogerio_Montalvo@Dell.com Launchpad mode enables the IT administrator to lock the Cloud Connect by limiting the user to a specific set of applications (e.g. only productivity applications) specified by the administrator. These applications can include: Cloud Connect pre-loaded apps (such as VMware View, Citrix Receiver, PocketCloud, and so on) Private Android enterprise apps. Launchpad mode effectively enables administrators to harness the power of the Android ecosystem, while supporting manageability features only found on traditional thin clients. To set up Launchpad mode: 1. Log in to the Administrator console, click the Users tab to open the Users page, click a name link to open the User Details page, click the summary tab, scroll to the User Configuration section, click create/edit exceptions, and then select Android from the menu to open the User level exceptions page. Screen shot LaunchPad mode page 2. Click the Cloud Connect button under the Android settings area, and then click the Configure this item button to open the Dell Wyse Cloud Connect page. * Notes about managing policies for Cloud Connect devices, see Appendix 4.

Step 3 Continued 3. Scroll to the visual experience area and select the Lock down access to applications check box to expand the User Mode options. 4. Select the Launchpad option, and then click the Select apps button to open and use the Select Launchpad mode apps dialog box (be sure to click Done when you have finished adding your apps to the Selected apps panel). 5. Click the Save and publish button on the Dell Wyse Cloud Connect page to save your settings. 6. Notice Cloud Connect remotely switches to Launchpad mode. The user is limited to these apps. The gear icon allows users to remotely update the Cloud Connect image. Note: Later, you will view the apps that you selected on the Cloud Connect screen. Also note that apps that must be downloaded from Google Play appear with a + sign, indicating that a user needs to install them before they are available for use. Screen shot Device level exception page Screen shot Launch Pad page

Step 3a Setting up Kiosk mode Kiosk mode enables the IT administrator to lock the Cloud Connect by limiting the User to a specific application specified by the administrator (e.g. use case would be a kiosk in retail or in a library). This feature works with: Cloud Connect pre-loaded apps (such as VMware Horizon View, Citrix Receiver, PocketCloud, and so on) Private Android Enterprise apps. Kiosk mode effectively enables administrators to harness the power of the Android ecosystem, while supporting manageability features only found on traditional thin clients. To set up Kiosk mode: 1. Log in to the Administrator console, click the Users tab to open the Users page, click a Name link to open the User details page, click the Summary tab, scroll to the User configuration section, click Create/edit exceptions, and then select Android from the menu to open the User level exceptions page. Screen shot Kiosk mode page 2. Click the Cloud Connect button under the Android settings area, and then click the Configure this item button to open the Dell Wyse Cloud Connect page.

A flexible all-in one solution Step 3a Continued 3. Scroll to the visual experience area and select the Lock down access to applications check box to expand the User Mode options. Screen shot Kiosk mode page 4. Select the Kiosk option, and then click the Select app button to open and use the Select Kiosk mode app dialog box (be sure to click Done when you have finished adding your app to the selected app panel). 5. Click the Save and Publish button on the Dell Wyse Cloud Connect page to save your settings. Note: You will view the app that you selected on the Cloud Connect screen. Also note that an app that must be downloaded from Google Play appear with a + sign, indicating that a user needs to install it before it is available for use.

Appendix 1. Notes about the home screen features The home screen allows you to view and manage your favorite apps and configure your desktop settings. Tip: To scroll through the home screen pages, simply click-and-hold the home screen while moving the mouse left or right. You can click the: Apps icon in the top right corner of the screen to view the apps available to you. You can use the apps directly from the apps screen or add them to your home screen for easy use. Tip: To add apps to your home screen, simply click-and-hold the app icon. Settings icon in the bottom left corner of the screen to view the following settings available to you Time setup to set up your date and time information Setup wizard to set up the keyboard, mouse, Wi-Fi, and GMail account as described in Step 2: Set up your Cloud Connect CCM agent to set up your Cloud Client Manager CCM account Home icon in the bottom left corner of the screen to view the home screen Back icon in the bottom left corner of the screen to view the previous screen System settings tray area in the bottom right corner of the screen to view the system settings available to you (click on the date area to expand the other settings available) Connected as a media device to configure other USB options (such as storage options) Select keyboard layout to configure the keyboard language and input options (such as English Android keyboard, Google voice typing, and various languages) and physical keyboard options (such as keyboard brands, and auto-replace / capitalization / punctuation). USB debugging connected Airplane mode to turn Airplane mode off and on (on suspends many of the device s signal transmitting functions) Wi-Fi to select and set up your Wi-Fi connections as described in Step 2C: Set up Wi-Fi Notifications to turn notification receive mode off and on (on allows you to receive notifications such as CCM notifications) Settings to view, select, and configure all available settings for your device.

2. About Cloud Client Manager Dell Wyse Cloud Client Manager provides IT administrators with an intelligent and dynamic cloud-based console to securely manage and enable corporate access to a wide range of devices including Cloud Connect thin clients, zero clients, smartphones, and tablets regardless if the device is owned by the company or by the individual employee. With Cloud Client Manager, administrators have access to a unified console that goes beyond standard device management solutions by providing a complete view of the IT infrastructure serving corporate users. The console provides visibility not only into managed devices, but also insight into what employees have used them and what IT assets have been accessed. As a cloud-based solution, Cloud Client Manager can be accessed by customers from any location with public network connectivity and are able to manage devices in real-time regardless of their location. IT managers are not required to install any special servers on premise or tweak network settings to have simple yet robust central management of their devices. In addition, IT managers will receive access to new features and update automatically guaranteeing that they are always up to date and eliminating the need for tedious upgrade cycles and resources. IT managed enterprise client

3. Notes about adding a New Mobile user Portal administrator: Select this option if you want to enable portal administration access to the system for this User (administrator access rights), and then select the role (global administrator or global viewer) to which you want to assign the User. In general, global viewers have read-only access to the console, but can also be given rights to issue any of the following real-time commands that you specify: query, lock, clear passcode, unregister, wipe, restart. Note: Newly created administrators will be forced to enter a new password at their first login. Password: The password is used for device registration and is the password for logging into the self-service portal. Select a User-based option to either generate a random password or to enter a custom password: Random password: system assigns a random password for the User. Custom password: manually enter the password you want (passwords must contain a minimum of 8 characters (up to a maximum of 64) including 1 upper case letter, 1 lower case letter, and 1 numerical digit). If a group password has been configured, this is the default custom password. Tip: Users will register their client device using the credentials you provide to them (they must enter the credentials into the Cloud Client Manager software installed on their device and register into the Cloud Client Manager system). Supports Desktop Virtualization protocols

4. Notes about managing policies for Cloud Connect devices Cloud Client Manager allows for policies to be managed at many different levels. Policies can be assigned organizationwide (Global Policy), on a per-group basis (Group Policy), on a per-user basis (User Policy such as the Beta policy you configured in Setting up Launchpad mode and Setting up Kiosk mode ), or on a per-device basis (Device Policy). If a policy configuration has conflicts between the different levels (for example, a passcode policy is applied at the User and Group levels with different passcode complexities) the Step 3: Run Apps and see Cloud Connect in Cloud Client Manager lowest-level (most-detailed level) policy takes precedence (for example, the User level the more detailed level will take precedence over the Group level). Important: Policies are enforced in the following order: 1. Device (see Device Level Exceptions ) 2. User (see User Level Exceptions ) 3. Group (see Group Level Policies ) 4. Global (see Global Level Policies ) TIP: Use the following general guidelines when working with policies: Policies can be modified on multiple levels and Cloud Client Manager will automatically consolidate the information into one policy for each User/Device. Cloud Connect policies can be configured at Global, per Group, per User, and per Device levels. Policies are inherited in the order they are created. Any settings you configure in a Default Policy Group will be the default in all the policies below that Default Policy Group (likewise for a Group all Users and Devices in that Group have the Default Policy Group as their default). You can always create an exception for a User/Device in a Group to have a subset of policies to be different than the Group default. You can do this using the User Details page or the Device Details page. These detail pages display the configuration for that asset with details of where configurations are set (Global, Group, User, Device levels) and allows you the option to create exceptions.

Continued When modifying lower-level policies, any policy that is an override to a higher-level policy will be indicated by a bullet symbol to the left of the policy type (for example, Passcode, Restrictions, Wi-Fi, and so on). While modifying policies, an asterisk (*) will be placed to the right of the policy types to indicate that there are unsaved (and unpublished) changes. To review these changes prior to publishing them, click on the View Pending Changes link at the right of the panel. As soon as you click the Save & Publish button, the devices are notified about the changes and the changes will take effect based on the behavior of the devices (that is, mobile devices (Cloud Connect will always apply changes immediately while thin client changes usually occur after a reboot many thin client settings force a reboot immediately to apply your changes). Device Level Exceptions To configure a policy at the Device level, click the Devices tab to open the Devices page, click a Name link to open the Device Details page, click the Summary tab, scroll to the Device Configuration section, click Create/Edit Exceptions and select the device type for which you want to manage the exceptions (for Cloud Connect, select Android) from the menu to open and use the Device Level Exceptions page. User Level Exceptions To configure a policy at the User level, click the Users tab to open the Users page, click a Name link to open the User Details page, click the Summary tab, scroll to the User Configuration section, click Create/Edit Exceptions and select the device type for which you want to manage the exceptions (for Cloud Connect, select Android) from the menu to open and use the User Level Exceptions page. Group Level Policies To configure the settings of a policy at the Group Level, click the Edit Policies link of a Group Policy, select the device you want (for Cloud Connect, select Android) from the menu, click the Settings button you want, and then click the Configure this item button to open and use the settings page to configure your settings (be sure to click Save and Publish after configuring your settings). Global Level Policies To configure the settings of a policy at the Global Level, click the Edit Policies link of the Default Policy Group, select the device you want (for Cloud Connect, select Android) from the menu, click the Settings button you want, and then click the Configure this item button to open and use the settings page to configure your settings (be sure to click Save and Publish after configuring your settings).

For general information on Dell cloud client-computing and the full end-to-end solution please visit Dell.com/cloudclientcomputing To view the Cloud Connect Developer Movie please visit Dell.com/cloudconnect Next Steps, contact Allison_Darin@Dell.com PR quotes and feedback contact Alex Gudich at 415-268-1637 or Alex.gudich@pprww.com Cloud Client Manager technical assistance or technical questions contact Roger Montalvo at 512-724-4675 or Rogerio_Montalvo@Dell.com Citrix environment technical assistance or technical questions contact Bharat Patel at 512-724-3338 or Bharat_patel@dell.com or David Gallegos at 512-723-3514 or David_Gallegos@Dell.com 2014 The Dell logo and references are trademarks of Dell Inc. Other product names mentioned herein are for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. All specifications are subject to change without notice. While we make every effort to ensure the accuracy of the details, specifications, models, images and benefits featured in this datasheet, we cannot be held responsible for any errors and/or omissions. If you have any queries regarding Dell Wyse products please contact your authorized regional Dell Partner. Some features require support by server operating system and protocol. Approved final 230114