ictory 65 years of rebuilding lives... one at a time.

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1 65 years of rebuilding lives... one Victory at a time. ictory C A N A D I A N PA R A P L E G I C A S S O C I AT I O N O N TA R I O / A N N U A L R E P O R T

2 It is better to conquer yourself than to win a thousand battles. Then the victory is yours. It cannot be taken from you, not by angels or by demons, heaven or hell. Buddha The men with spinal cord injuries who came back from the war were a tough bunch. STORY OF VICTORY 2 Canadian Paraplegic Association Ontario The Lyndhurst Lodge staff and the leadership of Canadian Paraplegic Association knew that what was most important was to get these men back into the community living their lives. The goal was to rehabilitate and to find meaningful work - ways to contribute to the community. Our organization was built from the spirit, tenacity and courage of our founders. Today we still strive to achieve independence, self-reliance and full community participation.

3 The Cause OUR MISSION To assist persons with spinal cord injuries and other physical disabilities to achieve independence, self-reliance and full community participation. Why we are needed A spinal cord injury can happen to anyone at any time and it is one of the most traumatic events to happen in an individual s life. There are approximately new spinal cord injuries every year on average one Ontarian sustains an injury each day of the year. It takes approximately two to three years to attain sufficient independence following a spinal cord injury. The number of people living with spinal cord injury and paralysis is growing. People are living longer and facing health-related and quality-oflife issues as they age. There are approximately 12,000 people living with spinal cord injury in Ontario. No other organization in Ontario offers services for people with spinal cord injuries from acute care, through rehab and within the community at any point in time when assistance is needed. What we do Canadian Paraplegic Association Ontario provides clients throughout Ontario with consistent, holistic, individualized and quality-assured services in the following core areas: ADVOCACY: Individuals and communities are provided assistance to reduce barriers (physical and attitudinal) and to improve accessibility. ATTENDANT SERVICES: People with permanent physical disabilities, who are living independently and can initiate and direct their services, are provided assistance for activities of daily living in the Greater Toronto Area. EMPLOYMENT SERVICES: Individuals in the Greater Toronto Area are supported in identifying vocational goals and obtaining employment consistent with their values, skills, abilities and interests. Employers use these services to find qualified candidates and also, to evaluate work-site accessibility and job accommodations. INFORMATION SERVICES: Clients, families and any other stakeholders are provided with comprehensive and relevant information pertaining to living with a spinal cord injury or other physical disability through our website, our Spinal Cord Injury Resource Centre and our Information Resources Coordinator. MEMBERSHIP: Individuals with spinal cord injuries and other physical disabilities, their families and friends, as well as interested stakeholders unite on issues and share ideas leading to awareness, education and a sense of community. PEER SUPPORT: Fully-trained volunteers who have experienced a spinal cord injury themselves, or who have a family member with a spinal cord injury, are matched with a person who is newly-injured, and/or a family member, to provide knowledge and share experiences. REGIONAL SERVICES: Regional Services Coordinators, as community experts on spinal cord injury, provide system navigation, information and education, practical help, advocacy and support to people as they adjust to their disability. SCI SOLUTIONS ALLIANCES: A collaborative network of stakeholders (people with spinal cord injuries/physical disabilities, private and public service providers and researchers) who address systemic barriers, ensure the implementation of evidenced-based best practices, and develop customized solutions to minimize disability and maximize quality of life. Priorities Canadian Paraplegic Association Ontario s main priority is to reach and serve all people in Ontario living with spinal cord injuries and their families. Canadian Paraplegic Association Ontario is also dedicated to supporting people in the province living with other physical disabilities. Canadian Paraplegic Association Ontario s strategic priorities are to: Excel at advocacy that makes a difference Deliver only highest quality core services Secure sustainable diversified funding to be able to achieve our mission Excel at reaching and serving our client and broader stakeholder population CONTENTS The Cause 3 Our Mission 3 Why we are needed 3 What we do 3 Priorities 3 The Address /2010 Chair and Executive Director s Report 4 Priorities, Strategies, Plans 6 Highlights /2010 Outcomes Scorecard 7 Questions and Answers with Bill Adair 9 CPA Ontario 2009/2010 Treasurer s Report 10 Condensed Statement of Financial Position 11 Condensed Statement of Financial Activities 11 Our Leaders /2010 CPA Ontario Board of Directors 12 Regular Members and Directors 12 Honourary Board Members 12 How to get involved in CPA Ontario as a Board Member 13 The Front Lines 14 Our Staff 14 Staff Recognition Awards 14 Medals of Honour 15 Ken Langford Lifetime Member Award 15 John Gibbons Counsell Award 15 Darrel Murphy Attendant of the Year Award 15 The Tribute Awards 16 Our Allied Forces 18 Program Sponsor Recognition 18 Donors 19 Corporate Sponsors and Donors 20 Event Sponsors 21 Support Our Efforts 26 How to Support CPA Ontario 26 Volunteers Share Why They Support Our Efforts 26 Direct Aid 27 Regional Offices /2010 Annual Report 3

4 The Address 2009/2010 CHAIR AND EXECUTIVE DIRECTOR S REPORT The Canadian Paraplegic Association s mission began here in Ontario in We have had 65 years of re-building lives one victory at a time. 4 Prior to 1945, fewer than 10% of people who sustained a spinal cord injury lived longer than one year. Our organization was named the Canadian Paraplegic Association (CPA) because people with an injury that caused quadriplegia did not survive their injury. In the past 65 years, the spinal cord injury community has made great strides in research, information exchange and the development of support networks. Our organization is proud to be at the forefront of change. We want to thank our founders WW II veterans who worked tirelessly to better the lives of others with spinal cord injuries. These people include John Counsell, Ken Langford, Conn Smythe, Al Jousse, and Andy Clark to name a few. Without their vision and passion, many people s lives could be very different today. We are all indebted to them and to what they gave this organization. We can be proud of a federation of associations across the country that has served over 100,000 people since its inception. We can be proud of Canadian Paraplegic Association Ontario s contributions to the development of other organizations such as the Ontario Wheelchair Sports Association and the Ontario Neurotrauma Foundation. Our organization is responsible for building Lyndhurst Hospital. When housing was identified as a major issue for people with spinal cord injuries, Canadian Paraplegic Association Ontario created the Nucleus Housing Project, providing accessible housing for those in need. We also established a postdoctoral fellowship on spinal cord research at Toronto Rehab/University of Toronto. Over the years, we have developed and defined programs and services to specifically meet the needs of people with spinal cord injuries and their families. These programs and services are the core of our organization. From our beginnings at Lyndhurst Lodge to offices at Maple Leaf Gardens, and then on to Lyndhurst Hospital, CPA Ontario has been a leader in client rehabilitation, service and community Canadian Paraplegic Association Ontario re-integration a time honoured legacy that continues today. And the 2009/2010 year has also had its share of victories. We have expanded regional teams offering client-centred programs and services at the community level including peer support in eight regions. We now have 17 offices. Our staff assists those new to spinal cord injury and those who have been living in the community for years, as they navigate through the healthcare system. Building on our past success, we have developed and started to implement an Aboriginal/First Nations Strategy to meet the needs of people with spinal cord injuries in their own communities. We look forward to future success in this new area. Our website continued to provide useful information, including E-spoken newsletter updates, and increased capabilities through the use of message boards and blogs. We were able to provide extra reach to people with spinal cord injuries across Ontario and beyond. Our website received almost 75,000 visits from over 43,000 visitors in the past year an increase of almost 15,000 visits from the previous year. We have reached out and created networks and alliances to address systemic issues that hinder people from full community participation. To date, we have 65 organizations participating in the Ontario Spinal Cord Injury Solutions Alliance. Presently, three regions are represented: Champlain, South West and the Hamilton Niagara Haldimand Brant. This network also works on the implementation of evidence-based best practices, and the development of customized solutions to improve services systemically, with a view to minimizing disability and maximizing quality of life. We continue to develop partnerships with the rehabilitation hospitals in Ontario. We are working with Toronto Rehab through the SCI Resource Centre at Lyndhurst Centre and through the Spinal Cord Connections website. We are working with Hamilton Health Sciences to make people in acute care aware of available assistance as soon as possible. Together, Canadian Paraplegic Association Ontario and rehab hospitals throughout the province are developing ways to best serve people with spinal cord injuries. We look forward to building other relationships in our future. In the past year, we have advocated for improved housing, customer service and accessible gas stations. We have proposed building a community-based respiratory support program to the Ontario government so that people can move out of hospitals and live in their own homes. Advocacy issues will continue to be a priority for us in 2010/2011. In resource development, we have forged new sponsorships while maintaining our past relationships. Our events this past year raised $1.7 million (net) and continued to be engaging, inclusive and enjoyable. Our fundraising is diversifying further with an increased direct mail campaign and a new planned giving and major gift strategy creating financial support and sustainability for the organization. It has been a year of victories big and small. We can all be proud of our past, dedicated to the present and committed to our future. Al Hanks Chair, Board of Directors William Adair Executive Director May 2010

5 As long as we have faith in our own cause and an unconquerable will to win, victory will not be denied us. Winston Churchill I did not know that I would be where I am now. I gave up on myself. These are words spoken by a young man named Virtus, who came to Canada as a foreign student, with the ambition to earn his Masters of Law at the University of British Columbia. Virtus had polio, and while here, he needed surgery to help correct his badly curved spine and to help him with his mobility. However, the surgery that was supposed to help Virtus didn t, and today Virtus lives with a spinal cord injury. It was a nightmare, said Virtus. I was in a lot of pain and very depressed. I was devastated. I could not believe what had happened and I could not accept it or move on. During this time, the British Columbia Paraplegic Association visited Virtus and often. The staff knew he was very depressed and was not accepting the need for a wheelchair. In order to help Virtus reintegrate into the community, they sourced equipment funding so he could obtain a brace and a scooter. Virtus finished school and obtained his Masters of Law. Virtus was still very keen to further his education and came to Toronto to do his PhD in law at Osgoode Hall Law School of York University. It was here that he discovered CPA Ontario, after hearing about the Employment Services Program. Emotionally, he was not at his best but he made an appointment with the Toronto Employment Services team. They were wonderful to me. They helped me look for employment and because I was down most of the time, coming in to meet with the team was very uplifting. They helped me so much and raised my spirits to look forward to the future. For Virtus, his personal victory was overcoming the emotional devastation of his surgery. For me, at that point, life was really less. Everyone is trying to encourage you and help you to move on and it was the positive people in my life, my friends, teachers and fellow students (the York University community in particular), and the encouragement of the Canadian Paraplegic Association that helped me, recalls Virtus. I never knew that I would get my Masters or my PhD or my Law license these are huge victories for me. Today, with his PhD and Law Society of Upper Canada membership, Virtus works on contracts for a Toronto law firm and, along with two other editors, published his first book this year. I am still looking for a full time job, so I continue to work with the Employment Services team and discuss my options with them. Knowing Virtus, he will achieve this, too. Having a disability doesn t mean you don t have the ability to do things. You have other talents that you can use to make your contributions to society. Virtus tells others with a SCI that after the initial shock, you struggle with the acceptance of where you are and who you are, but there is more to life whether you are in a wheelchair or not. There is more to look forward to. Make the best of what you have. It took me a lot of time to accept this but I worked hard, and with the support of others I have made tremendous progress. STORY OF VICTORY 2009/2010 Annual Report 5

6 Priorities, Strategies, Plans 6 HIGHLIGHTS In 2008, Canadian Paraplegic Association (CPA) Ontario developed a three-year strategic plan, which generated four priorities: Excel at advocacy that makes a difference Deliver only highest quality core services Secure sustainable diversified funding to be able to achieve our mission Excel at reaching and serving our client and broader stakeholder population In accordance with our plan, here s what we did: We conducted a client satisfaction survey using an independent third party research company, to be able to adjust our programs and services to meet people s needs. Moving forward, new challenges will be to ensure that services are being measured against standards that support our philosophy of independent living and customized service delivery, as well as to secure the necessary human and capital resources. We established the Legacy for Life Society to recognize individual donors who have named CPA Ontario as a beneficiary in their will and to tap into a new fundraising market. This initiative was led by a veteran board member. We developed a strategic stewardship program to ensure we reach out and acknowledge every donor/supporter in a meaningful way. Board members, volunteers and staff are helping to implement this strategy. We began developing a Major Gift initiative to secure sustainable funding for innovative clientfocused services. This new initiative also allows donors to direct their giving to a specific area of interest within the organization. We want to reach potential donors even in these tough economic times, and to draw all of our programs and services to their attention. We realize that collaborative partnerships with funders and other organizations will go a long way towards ensuring that our clients receive quality services, and that our funding dollars are used wisely. Canadian Paraplegic Association Ontario Here are some examples of how CPA Ontario has partnered with others: H1N1 and Pandemic Planning We played an integral role in a Local Health Integration Network (LHIN) initiative that also involved Access Apartments, North Yorkers for Disabled Persons, Nucleus Independent Living, and Tobias House. As a result of all contributions to the initiative, 11 organizations were ready to deal with an influenza pandemic. This included respirator fit testing for over 1,000 employees, training for over 30 leaders, a pandemic plan, and a community stockpile of Personal Protective Equipment for immediate access by community support services staff. Peer Support in Acute Care Through an informal partnership with Sunnybrook Health Sciences Centre s Spinal Cord Unit, we obtained space in the hospital where Peer Support Coordinators can meet with all patients deemed ready for peer support. Access to Service Initiatives We participated in a collaborative working group with the Ministry of Health and Long Term Care, LHINs, and community service agencies to identify a common assessment tool to measure client services with the goal to ensure that clients are getting the right services at the right time for their needs. Incorporation of Job Opportunity Information Network We played a key leadership role in the incorporation of the Job Opportunity Information Network (JOIN), a partnership of 23 Employment Service Agencies that serve people with disabilities in Toronto. Launching Educational Initiatives through the SCI Resource Centre Building on the third year of our formal partnership with Toronto Rehab, the SCI Resource Centre in Lyndhurst Centre launched educational workshops on monthly themes such as health, wellness and community participation. People living with an SCI were actively involved in the planning and facilitation of the workshops. We want to reach out to other rehabilitation centres to start similar initiatives. This past year, CPA Ontario and Toronto Rehab developed a virtual resource centre, SpinalCordConnections.ca, as an extension of the physical centre. CPA Ontario engaged individuals to advocate for their own rights, and also worked with community stakeholders to change systemic barriers. Here are some of the highlights: We advocated for change in employment service delivery policies with both the Ministry of Community and Social Services (MCSS) and the Ministry of Training, Colleges and Universities (MTCU). In partnership with JOIN, CPA Ontario advocated for improvements in the service delivery model of the Ontario Disability Employment Supports Program, resulting in changes to the funding model. ODSP Employment Supports also committed to having a third party evaluation of the service delivery and funding model in 2010/2011. In partnership with the Ontario Disability Employment Network, we urged MTCU to continue effective specialized employment services for people with disabilities under the Employment Ontario programs and services. MTCU delayed announcing their services and funding model changes, and commitment to further consultation to ensure client satisfaction. We worked on the Customer Service Standards committee and Built Environment Standards committee of the Accessibility for Ontarians with Disabilities Act (AODA). The Customer Service Standards are now law, and the Built Environment Standards soon will be. We advocated on behalf of people with physical disabilities who need access to their family doctors. We asked that all Family Health Team offices across the province have adjustable examination tables and lifts. We plan to approach each of the Family Health teams and work collaboratively to meet this goal. All in all, 2009/2010 was another successful year. For 65 years, CPA Ontario has been doing whatever it takes for people with spinal cord injuries and other physical disabilities to live life to its fullest. We are primed to begin a formal process in 2011 to develop the next three-year strategic plan.

7 Priorities, Strategies, Plans The first and greatest victory is to conquer yourself. Plato 2009/2010 OUTCOMES SCORECARD Reaching 100% OUTCOME ANNUAL TARGET TOTAL Total Clients Served (AS, RS, ES, Peer Support, SCI Pilots) 1,445 1,779 Clients with SCI Served (AS, RS, ES, Peer Support, SCI Pilots) 985 1,243 Core Services Provided (AS, RS, ES, Peer Support, SCI Pilots, Info) 4,680 4,667 Direct Service Hours (AS, RS, Peer Support, SCI Pilots, Info) 115, ,402 Clients with NEW SCI Reached (RS, Peer Support) 414* 277 Clients with EXISTING SCI Reached (RS, Peer Support) 178 Information Requests (Info, RS, Peer Support) 2,775 2,487 Total Members 1,750 1,335 Job Placements (ES) Unit Cost (AS) $36.43 $36.41 * # of Orientations, RS Regional Services, ES Employment Services, AS Attendant Services Advocacy OUTCOME ANNUAL TARGET TOTAL Systemic Advocacy Issues Addressed 6 12 Multi-Agency Coalition Memberships Service Enhancements at CPA Ontario Based on New Knowledge 3 8 } Quality Service OUTCOME ANNUAL TARGET TOTAL Staff Satisfaction 75% 85% Client Satisfaction (AS, ES, RS, PS)* 85% 65% Clients Who Would Recommend CPA Ontario Services (AS, ES, RS, PS)* New 90% Staff Turnover 25% 15% Average Training Hours per Employee 20 hours 38 Volunteers** Volunteer Hours ** 11,600 10,611 * New, cross-organizational, independent survey. ** Fundraising, Community Development, Board, Peer Support Stable Funding OUTCOME ANNUAL TARGET TOTAL Central Fundraising Revenue Variance Exceed Target <$184,549> Community Fundraising Revenue Variance Exceed Target <$139,212> Increase in MOH Annual Funding (AS+RS) 0 $146,689 Variance From Budget Positive $620 Board Donations 100% 81% Staff Donations 100% 94% Coming up Our Balanced Scorecard Cross-organizational consultation, reference to literature and practice from other organizations has enabled Canadian Paraplegic Association Ontario to prepare for transition from our existing Outcomes Scorecard to a newlydeveloped Balanced Scorecard to be implemented in 2010/2011. Watch for this in next year s Annual Report. Aleem Tragedy turns to victory. At age 27, Aleem was robbed and shot. A senseless act of violence. Did it change Aleem s life? Yes. Did it stop him from doing what he always wanted to do? No, not all. Aleem grew up cooking. His parents had a banquet hall and by the time he was 16 he was pretty much running the place. Three years prior to his accident, he was a personal chef for a family in Toronto and was a chef at Canoe, Soho Metropolitan Hotel and Eagle s Nest Golf Club. He was getting ready to start his own restaurant - Krave Bistro. During his rehabilitation, Aleem did a lot of soul searching. My biggest question to myself was what am I going to do? I didn t know that I would be cooking again. I thought I would go back to school, or leave the country, or find some other work. I was thinking of calling it quits. Then CPA Ontario s Peer Support Coordinator came to visit Aleem. She knew Aleem was a chef and so she brought a friend - Pascal - who is a successful chef with a spinal cord injury. Pascal invited Aleem to his restaurant for a day to work with him. Pascal could see that I loved it and that I still had all of my skills as a chef. I remember him saying Aleem I can see your future, and me replying, I can, too, now. Ever since that day I have not looked back. Today, Aleem runs a successful catering business and has his sights set on opening his own restaurant. Does Aleem have a victory to share? My ultimate high is cooking and to please people when they eat my food. I have not reached my limit. Says Aleem, I won t have achieved my ultimate victory until I call you to say Come on out to Krave Bistro and have a meal. His advice to others with a spinal cord injury is simply, You have only one life to live and only you can live it. If you want it, go out and get it. That s something Aleem is doing right now. STORY OF VICTORY 2009/2010 Annual Report 7

8 Champions aren t made in the gyms. Champions are made from something they have deep inside them a desire, a dream, a vision. Muhammad Ali STORY OF VICTORY Membership is a fundamental component of Canadian Paraplegic Association Ontario. As the province s largest organization primarily serving individuals with spinal cord injuries as well as other physical disabilities, we work together with our members to achieve empowerment, social integration as well as accessible and inclusive living. At the Annual General Meeting, there are learning opportunities and the business of the day, but there is also time to connect with friends. A CPA Ontario AGM feels like a homecoming. This was especially true back when people would spend a year or more in a rehab hospital and strong friendships were developed during an emotional time. The AGM was, and still is, a chance to reconnect with people who were pillars of support and to share life s victories big and small after rehab. 8 Canadian Paraplegic Association Ontario

9 Priorities, Strategies, Plans Satisfaction lies in the effort, not in the attainment, full effort is full victory. Mohandas Gandhi Canadian Paraplegic Association Ontario s Executive Director, Bill Adair, responds to questions about the organization s past year and the future direction under his leadership. Q. What was CPA Ontario s most significant victory this past year? A. Although I am very proud of all the work the Canadian Paraplegic Association Ontario has done during the past year, I am especially proud of our Aboriginal/First Nations Strategy. We have expanded our programs and services to reach Aboriginal and First Nations people living with spinal cord injuries in Northwest Ontario and the Six Nations Reserve. We hired a full time Regional Services Coordinator in Thunder Bay with a focus on Aboriginal/First Nation supports with a plan to hire a part-time staff in Sioux Lookout in With this strategy we have seen the development of a partnership with Hagi Community Services for Independence, Persons United for Self-Help in Northwestern Ontario (PUSH) and Northwest Independent Living Services Inc. We have secured membership into the Ontario Telemedicine Network. We are fortunate to have developed a partnership with the Six Nations Reserve in Brantford and have hired a part time Peer Support Coordinator to work with individuals who have an SCI on the Reserve. Q. What was the greatest challenge CPA Ontario faced this past year? A. It was extremely important for Canadian Paraplegic Association Ontario to formalize a network of Ontario stakeholders from the spinal cord injury community so that we could all work together as a community to effect systemic change. We accomplished our goal in partnership with the Ontario Neurotrauma Foundation. In developing the Ontario Spinal Cord Injury Solutions Alliance, three new staff were hired thanks to funding from the Rick Hansen Institute an Executive Director for the Ontario SCI Solutions Alliance and two regional Alliance Coordinators in Ottawa and London regions. The Alliance is dedicated to identifying and implementing systemic improvements throughout the province that support people living with a spinal cord injury so that they are empowered to fully participate in their community. The Alliance includes stakeholders such as people living with a spinal cord injury, service providers, and researchers. The Alliance is working to identify gaps in service and then to develop best practices and solutions to help inform and shape the future of support for individuals with SCI through all stages of recovery. Q. What are CPA Ontario s plans for the future? A. Our plan is always to reach and serve people with spinal cord injuries in the best possible ways we can. To do so, we plan to accelerate transparency and accountability of services by measuring the impact of Canadian Paraplegic Association Ontario programs and services, and move towards standardized, evidence-based service delivery. We will achieve this goal through use of a newly designed Balanced Scorecard to measure our ability to meet our strategic priorities set out in Our Board of Directors will be formally updated on our achievements on a quarterly basis and our stakeholders on an annual basis. Of course, there will be many informal updates on the organization s plans and achievements throughout the year through various modes of communication. We also will be reviewing our strategic priorities to set the direction of the organization beginning in Q. What risks lie ahead for the organization? A. It has been difficult fundraising this past year for most charities in Ontario. Our biggest risk is the ability to maintain and expand our financial resources during these challenging economic times. The financial challenges we are facing also impact our clients and therefore it is extremely important that we have programs and services available to them. As we diversify our fundraising efforts and come up with creative ways to engage our donors, I believe we will prove victorious in the year to come. The day started out just like any other day. Little did Heather know at age 21, her life would change forever. Heather remembers a vehicle smashing into the car she was in; there were sirens, police, firefighters and the Jaws of Life removing her from the wreckage. It was a tragic car accident her friends walked away she didn t. Heather is now living with a spinal cord injury (SCI). How does a young girl recover from this? How does she begin to rebuild her life? Where does she find the courage and the hope? Where does she find her own victories? When we asked Heather to tell us about one of her many victories she said Having my son Joey was the proudest moments of my life. Joey is now 11 years old and he looks up to his mom. And why not? STORY OF VICTORY She is independent, determined and loves life. She is an amazing person a wonderful mother. Heather s dedication as a mother to her son Joey, her family and her community is a constant tribute to resilience and her commitment to live life to the fullest. This year she participated in CPA Ontario s Ski Day and skied for the first time. The speed and being outside on a beautiful day it was amazing and exhilarating, recalls Heather. She has also been scuba diving, plays tennis with her son, and has been on the Ottawa canal in the winter with her family and friends. Heather volunteers with CPA Ontario. She is a Peer Support volunteer and has been for seven years now. Heather also participates in events like the Wheelchair Relay Challenge and sits on the committee to help make the event a success. Individuals like Heather face challenges every day, but they also celebrate accomplishments. Don t give up. There s lots of life to live and lots to do. It may require doing it in a different way but you can still do it, says Heather when asked what is her message to other individuals with a spinal cord injury. Look at me, I have a wonderful son, I participate in recreational activities, I volunteer, I am glad to be me. 2009/2010 Annual Report 9

10 Priorities, Strategies, Plans CPA ONTARIO 2009/2010 TREASURER S REPORT Abridged Financial Statements It is my pleasure to report on CPA Ontario s financial results for the year ended March 31, Funding Grant funding increased by 5% to over $7.6 million, primarily due to cost of living increases awarded by the Toronto Central Local Health Integration Network and the Ministry of Health and Long Term Care. CPA Ontario remains a strong and respected service partner with the Ontario government and funding is expected to continue at the same level next year. Donations and other public support ended the year at $2.2 million, down 13% from budget. The economic downturn impacted our results, particularly in the areas of corporate and foundation giving and Wheelchair Relay events. Performance to budget was also affected by our deliberate decision to discontinue fundraising activities with high expense ratios, such as charitable gaming, product sales and residential door-to-door canvassing. These sources of revenue have been, and will continue to be, replaced by more costeffective campaigns with a focus on major gifts and planned giving. Going forward to 2011, we will continue to stabilize and diversify our funding streams, one of our four strategic priorities. Financial Status Total revenues for the year ended March 31, 2010 increased by 2% to nearly $10.1 million. Operating expenses increased by a corresponding amount. Fixed asset purchases primarily computers and telephone systems amounted to $67,000 of which $15,000 was internally funded. Summary CPA Ontario finished the year with a modest operating surplus of $1,755. These results demonstrate that management and the Board of Directors are determined to maintain a sound financial footing while exercising responsible cost control. On behalf of the Finance Committee, I would like to express my appreciation and thanks to the many volunteers, donors and dedicated staff, without whom our success would not be possible. Your hard work, commitment and financial contributions have been the backbone of our success. On this special 65th anniversary, I hope we may continue to count on your support in the years ahead. Respectfully submitted, Anthony Huxter, MBA, CGA, CFP, CIM, FCSI Treasurer How Funds Were Raised: 74% Government Support 24% Donations & Other Public Support Gross 1% Fees for Service 1% Other How Funds Were Spent: 77% Programs and Services 10% Administration 8% Fund Development (Direct & Indirect) 5% Other 10 Canadian Paraplegic Association Ontario 77% Programs and Services 31% Attendant Services 21% Regional Services 9% Employment Services 6% Peer Support Programs 10% Administration 8% Fund Development 4% Community Development 2% Information Services 1% Member Services 1% Provincial SCI Networks 1% SCI Solutions Alliance 1% Research 5% Other 2% Other 1% Communications 1% Government Relations 1% Toronto Rehab Partnership

11 Priorities, Strategies, Plans CONDENSED STATEMENT OF FINANCIAL POSITION As at March $ $ ASSETS Current Cash and cash equivalents 829, ,692 Grants receivable 2,601 3,599 Accounts receivable 429, ,695 Prepaid expenses and other assets 98,470 92,400 Total current assets 1,360, ,386 Capital assets, net 744, ,725 2,104,854 1,648,111 LIABILITIES AND NET ASSETS Current Accounts payable and accrued charges 1,084, ,723 Deferred revenue 159, ,881 Total current liabilities 1,243, ,604 Long-term Deferred capital contributions 655, ,552 Total long-term liabilities 655, ,552 Net Assets Invested in capital assets 89,494 78,173 Surplus 116, ,782 Total Net Assets 206, ,955 2,104,854 1,648,111 CONDENSED STATEMENT OF FINANCIAL ACTIVITIES Year End March 31 Budget Actual Budget $ $ $ $ $ REVENUE Donations and other public support, net (Note 1) 2,384,907 2,283,382 2,552,885 2,208,076 2,716,935 Grants 6,289,656 7,313,693 7,549,119 7,667,764 7,680,869 Fees for service 88,501 78,545 63,636 53,810 64,236 Amortization of deferred capital contributions 144, , , , ,520 8,907,384 9,811,862 10,293,551 10,065,574 10,567,560 EXPENSES Staff salaries and benefits 5,667,543 6,347,639 7,050,336 6,809,801 7,503,101 Purchased services (Note 2) 973,106 1,019, ,077 1,024, ,037 Office 640, , , , ,832 Travel 637, , , , ,867 Payments on behalf of clients 324, , , , ,980 Amortization of capital assets 179, , , , ,065 Medical research grants 120, , , , ,220 National office 120, , ,816 83, ,136 Professional development 112,682 95, ,698 83,360 75,154 Miscellaneous 129, , , , ,145 8,906,180 9,810,426 10,292,416 10,063,819 10,566,537 Excess of revenue over expenses for the year 1,204 1,436 1,135 1,755 1,023 NOTES: 1) Donations and other public support grossed revenue of $2,531,576 in 2009/2010 (2008/ $2,966,211). Direct fundraising expenses of $323,500 (2008/2009-$682,829) have been netted against this total. 2) CPA Ontario is highly dependent on the support of dedicated volunteers. Their value is not quantifiable in the above financial statements. The financial information in the condensed statements is drawn from CPA Ontario s audited financial statements. If you would like a copy of the complete audited financial statements, please contact us at or visit /2010 Annual Report 11

12 Our Leaders Top Row, left to right: Paul Iacono, Bernard Gluckstein, Kevin Marshman, Michael Gottlieb, Chantal Graveline Bottom Row, left to right: John Shepherd, Michael O Brien, Anthony Huxter, Shaun Westlake Missing: Gord Fergusson, Michael Gillis, Al Hanks, Tara Jeji, Mary Ann McColl, Cindy Scott, Jim Vigmond As a person with spinal cord injury, I know how crucial CPA Ontario s programs and services are. My volunteer work as a board member is an exciting way for me to help the organization reach its mission today and build the SCI community of tomorrow. John Shepherd 2009/2010 CPA ONTARIO BOARD OF DIRECTORS Chair Al Hanks Vice President, Field Operations The Dominion of Canada General Insurance Company Past Chair Kevin Marshman Vice President, International NCR Services, America Vice Chair John Shepherd Vice Chair Michael Gottlieb Director Finance Shared Services West Treasurer Anthony Huxter Financial Advisor Bristow Financial Group/Raymond James Ltd. Secretary Cindy Scott Honourary Solicitor Michael O Brien Lawyer/Mediator Aylesworth LLP REGULAR MEMBERS AND DIRECTORS Gord Fergusson Sr. V.P., Corporate Development Youngs Insurance Brokers Inc. Michael Gillis Sr. V.P., Marketing Greystone Managed Investments Bernard Gluckstein Gluckstein & Associates Chantal Graveline Vice President, Clinical & Residential Programs Baycrest Geriatric Health Care System Paul Iacono, Q.C. Beard Winter LLP Tara Jeji Program Director, SCI Ontario Neurotrauma Foundation Mary Ann McColl Associate Director, Research Queen s University Jim Vigmond Partner Oatley, Vigmond Personal Injury Lawyers LLP Shaun Westlake Transcontinental, RBW Graphics HONOURARY BOARD MEMBERS Susan Cohon Douglas Lawson Harry W. MacDonell, Q.C. Richard Maier C. Michael McKeown, Q.C. Harley Nott Dini Petty Bruce Sinclair Barbara Turnbull Senior Management Bill Adair Executive Director Joanne Beaton Director, Finance and Administration Gillian Bone Director, Client Services Pamela Quirk Director, Resource Development Lise Desrochers Acting Director, Resource Development (April July, 2009) Lynda Staples Director, Provincial Services & Government Relations 12 Canadian Paraplegic Association Ontario

13 To restore to him a sense of confidence in his own individuality to enable him to find a satisfying way of life. In this achievement lies the ultimate triumph of the man over the disability. Ken Langford, Canadian Paraplegic Association Our Leaders BECOME A CANADIAN PARAPLEGIC ASSOCIATION ONTARIO BOARD MEMBER: If you are interested in becoming a board member, please send a formal request to the Governance and Nominating Committee c/o 520 Sutherland Drive, Toronto, ON M4G 3V9. Please check out our Board of Directors section on our website at: beforehand to understand the expectations of the various positions. The directors participate in the following committees: Governance and Nominating Committee The committee is responsible for board recruitment and education including orientation sessions, succession planning, reviewing and evaluating board committee performance, reviewing and evaluating board performance. Major Gifts Committee To review, approve and monitor progress towards the achievement of a multi-year strategic fundraising plan and annual operational business plans, case for support and other fundraising materials, budgets and regular financial statements. Client Services Quality Management Committee The Committee will focus on the quality of client services and client safety, including outcome measures/ benchmarks, or other means by which the overall performance of CPA Ontario programs and services can be measured. Audit and Finance Committee The committee is responsible for overseeing the financial controls and financial management of CPA Ontario to ensure the protection of all assets and ensure responsible fiscal management. Advocacy Committee The Committee is responsible for advocating proactively and reactively for better conditions of life for people with spinal cord injuries in Ontario. Conn Smythe, an active board member in the early years of CPA In the past 65 years, Canadian Paraplegic Association Ontario has had the distinct priviledge of having amazing and talented volunteer board members. They include Founder, John Counsell, L.M Wood, Walter Gordon, Ken Langford, Susan Cohon, Douglas Lawson, Harry W. MacDonell, Richard Maier, C. Michael McKeown, Harley Nott, Dini Petty, Bruce Sinclair, and Barbara Turnbull to name a few. One past member who stands out is Conn Smythe, an active board member in the early years of CPA. At 45, he served in WW II after already serving in WWI and earning the Military Cross. He assembled a group of recruits with a sports background and formed the famous 30th Battery of the Canadian Active Army. He joined the British and Canadian infantry in Normandy and headed into enemy territory. As Conn Smythe himself described the scene: I was helping pull a burning tarpaulin off an ammunitions truck so we could get the truck out of there when I was hit a terrible blow in my back Conn Smythe was taken to hospital in England. The injury almost caused paraplegia. He describes further: Lying there when I put it all together, I made up my mind that, well, I m hurt, but if I can progress to a wheelchair I ll be alright. If Franklin Roosevelt, crippled, can run the United States, I can run Maple Leaf Gardens. Conn Smythe went on to recover, although he experienced pain and other complications for the rest of his life. He was an effective and important board member. He obtained office space for CPA. He stored equipment within the Gardens. He covered CPA s first bank overdraft in And he brought the likes of Whipper Watson, King Clancy and Harold Ballard together to assist the organization in its fundraising efforts. STORY OF VICTORY Annual Report 13

14 The Front Lines 14 OUR STAFF Canadian Paraplegic Association Ontario s staff provided outstanding program and service delivery to people with spinal cord injuries, their families and professionals in the community in 2009/10. The passion and commitment that staff brought to those they served, including 115,402 hours of direct service, was both inspirational and needed. Equally as impressive, are the staff members who offer support to ensure that people with spinal cord injuries are getting the right services at the right time in the right way. And our Resource Development team worked tirelessly to engage community, sponsors and volunteers to support our mission and sustain us in our service delivery. A Work Hard, Be Fair, Care! professional environment was created by providing a safe workplace, learning opportunities, training and development sessions, a defined contribution staff pension plan, group benefits and a staff social committee. Staff turnover was the lowest it has been in 5 years at 15 %. Staff salaries was our largest and most necessary expense during the 2009/2010 year for our 173 full and part-time employees. Salaries were sufficient to attract and retain the right people in an increasingly competitive job market. The salary of the Executive Director was reviewed and approved by the Chair of the Board, in conjunction with his annual performance appraisal. Salaries for our unionized staff group remain governed by a collective agreement which will renew in November Conservative salary increases for non-unionized staff were administered in conjunction with annual performance appraisals which were conducted by appropriate departmental supervisors. 360 degree performance reviews were conducted for members of the management team. Salaries remained competitively positioned and we did not pay finder s fees or bonuses. We will continue to focus on staff retention in the coming year. Our staff are the foundation of our organization and they are the people who fulfill our mission and achieve our goals. Working with our clients, we re-build lives one victory at a time. Canadian Paraplegic Association Ontario Client Services Team Governance and Nominating Committee Major Gifts Committee Client Services Quality Management Committee Audit and Finance Committee Advocacy Committee Finance & Administration Team Board of Directors Executive Director Provincial Services & Government Relations Team Staff Breakdown: Human Resources Team Communications and Marketing Team 46% Attendant Services 20% Regional Services 8% Administration 7% Peer Support Programs 5% Employment Services 5% Fund Development 3% Community Development 1% Information Services 1% Member Services 1% Provincial SCI Networks 1% SCI Solutions Alliance 1% Communications 1% Government Relations Resource Development Team STAFF RECOGNITION AWARDS 20 years: Leanora Hancle, Steve Hastings, Lillian Walker 15 years: Alicia Campbell, Elma Ricketts, Morene Robinson 10 years: Peter Athanasopoulos, Maggie Didiano, Charlie Warriner, Barbara Ewan, Meverly Williams

15 Medals of Honour KEN LANGFORD LIFETIME MEMBER AWARD Dr. Charles Tator This award recognizes an outstanding Canadian whose commitment and devotion to the Mission of the Canadian Paraplegic Association Ontario has achieved significant advances for people living with a spinal cord injury in Canada and around the world. This Award seeks to identify individuals who have also inspired others around them to assist persons living with a spinal cord injury to achieve independence, self-reliance and full community participation. The inaugural recipient of this award in 2005 was Ken Langford himself, who played a pivotal role in Europe during a famous World War II battle where he sustained a spinal cord injury. Ken survived and recovered, and became CPA s General Secretary in 1946, advancing to Managing Director in 1960 where he led the growth of CPA throughout Canada. The spirit of this award is summed up by the words of Ken Langford himself in describing his life s work: Restoring to every person living with a spinal cord injury a sense of confidence in their own individuality, enabling each person to find a satisfying way of life. In this achievement lies the ultimate triumph of a person over the disability. Dr. Tator is a professor in the Department of Surgery, at the University of Toronto, and a neurosurgeon at the Toronto Western Hospital overseeing the Canadian Paraplegic Association Spinal Cord Injury Laboratory. He graduated from the Faculty of Medicine at the University of Toronto where he also trained in research in neuropathology, and received MA and PhD degrees. He was Chair of Neurosurgery at the University of Toronto and the Chief of Neurosurgery at the Toronto Western Hospital. He has performed research in the epidemiology, prevention and treatment of acute brain and spinal cord injuries, and the University of Toronto Press published his book on Catastrophic Injuries in Sports and Recreation, Causes and Prevention a Canadian Study. He has held two research chairs at the University of Toronto, the Dan Family Chair in Neurosurgery and the Campeau Family-Charles Tator Chair in Brain and Spinal Cord Research. In 2000, he received the Order of Canada and in 2009 he was inducted into the Canadian Medical Hall of Fame. In 1992, he founded ThinkFirst Canada, a national brain and spinal cord injury foundation whose mission is to reduce the incidence of catastrophic injuries in Canada. He was President of ThinkFirst from Charles, we are grateful for your work as a gifted surgeon and leader in your field. We appreciate your drive for prevention, and your kind gentle spirit in helping each person you have worked with rebuild their lives with dignity, hope and determination. JOHN GIBBONS COUNSELL AWARD Paul Iacono The John Gibbons Counsell Award recognizes outstanding members of CPA Ontario whose commitment and devotion to the organization s mission have inspired those around them and have led to significant advances for people with spinal cord injuries and other physical disabilities in their communities. CPA Ontario would like to recognize and thank Paul Iacono, long-time donor and member of the Board of Directors, for helping to establish The Legacy for Life Society. The Society, under Paul s volunteer leadership, will provide a valuable source of future funding ensuring that CPA Ontario will be there for each Ontarian who experiences a spinal cord injury when they need us the most. In addition to his work on planned giving Paul has been a long-time supporter of our special events. DARREL MURPHY ATTENDANT OF THE YEAR AWARD Deborah Bussey This award was established in memory of Darrel Murphy, who founded the Attendant Services program in Darrel dedicated 14 years of service as the director of the program until he died in The program has grown from six original clients to 130 in 2009/2010. Deborah Bussey has been with CPA Ontario for the past two and a half years. She has been a strong advocate for her clients, and always positive and professional in her support of their needs. 2009/2010 Annual Report 15

16 Medals of Honour 16 THE TRIBUTE AWARDS The Tribute Awards recognize the outstanding contributions of individuals, charitable foundations and corporate partners who have assisted CPA Ontario in enabling people with spinal cord injuries to find their own victories big and small in each day. Canadian Paraplegic Association Ontario Individual Giving Tribute Award: Jack & Patricia Warriner As friends and supporters of CPA Ontario, Jack & Patricia Warriner are committed to helping individuals with spinal cord injuries achieve independence, self-reliance and full community participation. Their on-going support has helped us continue to offer programs and services that our members and clients have come to rely on for the past 65 years. CPA Ontario is also very important to Jack and Patricia as their son Charlie, a long-time employee, works as a Peer Support Coordinator in the Toronto Region. Corporate Tribute Award: The The Dominion of Canada General Insurance Company CPA Ontario values the long-term relationship it shares with The The Dominion of Canada General Insurance Company which dates back to Their involvement includes the Annual CPA Ontario Curling Classic, provincial sponsorship of the Wheelchair Relay Challenges and sponsorships of Ski & Snowboard Day, Barbara Turnbull Open Golf Tournament, Ottawa Champaign Charity Auction and Pushing Brooms for Charity Grey Bruce Bonspiel. Beyond financial commitments, The Dominion staff, brokers and family members also play an active role as participants in many events. Employer Tribute Award: Jackman Community Day Care Jackman Community Day Care is located at the Jackman Avenue Public School in Toronto. It offers a nursery school program for 3 year olds and an after school program for elementary school-age children. During the 2009/2010 year, the daycare staff have provided a supportive work environment for two of our employment candidates with shortterm positions. The first position involved fitness/yoga instruction by one of our candidates who uses a wheelchair, and the second involved another candidate who facilitates art classes for the after-school program. We would like to recognize Jackman Community Day Care for their efforts towards inclusiveness and meeting people s unique accommodation needs. Volunteer Tribute Awards: Fundraising and Events: London Wheelchair Relay Committee We re proud to say Thank You to the London Wheelchair Relay challenge Committee volunteers for their ten years of dedication & enthusiasm! Many of the volunteers have participated since the first year and their continued commitment, together with new members, adds to the ongoing success of the Relays. They continue to build teams, rebuild lives, participate and strengthen the London community. Fundraising and Events: Bill Brown For more than a decade, Bill Brown, owner of the Orillia Leon s Furniture, has been a tremendous supporter of CPA Ontario and the Barrie Regional Office. Bill has been a participant and organizer of the Orillia Golf Tournament. He was integral to the success and promotion of the Orillia Relay through sponsorship, team support and provincial prizes. And he has been a terrific liaison for CPA Ontario with the local media outlets. Bill Brown has a strong dedication to his community and commitment to inclusiveness in the Orillia area. His company is a positive example for all businesses. Provincial-Wide Volunteer: Rob Buren & Brian Bourne Rob and Brian share a great friendship and their love for cycling. As Brian said, it s a fairly helpless feeling when a close friend is injured. So, he decided that he would help out by raising funds through the Ride for Rob. Riders had the option of giving 100% to CPA Ontario or 50/50 with CPA Ontario and Rob. The result was just over $50,000 net being raised with $22,000 to support Rob with all his new life expenses, and $28,000 going to CPA Ontario to fund programs and services for other individuals with SCI. Provincial-Wide Volunteer: Arthur Cooke Arthur Cooke s volunteer contributions to CPA Ontario began well before he entered high school. Participation at our Toronto Wheelchair Relay Challenge events each year and his fundraising efforts at The Dominion Curling Bonspiel have generated valuable resources enabling CPA Ontario to reach more people in need across Ontario. Arthur s personal involvement has been complemented by engaging family and friends who we welcome to our team. CPA Ontario congratulates Arthur on his high school graduation this year, and we wish him all the best as he continues his education at Queen s University this fall. OTHER AWARDS Health Care Professional of the Year, Hamilton Since 1988, Rosemary Bellefeuille is a recreational therapist at the Hamilton Health Sciences Rehab Centre. She has been very supportive of CPA Ontario in general and especially of the Peer Support Program for a number of years. Peer Support Volunteer of the Year Award, Hamilton Bob Dillman has been a Peer Support volunteer with CPA Ontario, Hamilton Region since Bob has had a number of matches and has also helped out with administrative tasks. Peer Support Volunteer of the Year Award, Toronto Vev Kline as a Peer Support volunteer was trained in 2008 and has had several matches. Vev continues to provide support to those in need. Health Care Professional of the Year Award, Toronto Charlene Alton is a recreational therapist in the out-patient department of Toronto Rehab s Lyndhurst Centre. As one of our long-time supporters, she regularly refers clients to our programs. Health Care Professional of the Year Award, Toronto Andrée Gauthier is an occupational therapist at Lyndhurst s Seating Clinic. She has been a great supporter of CPA Ontario.

17 Victory at all costs, victory in spite of all terror, victory however long and hard the road may be; for without victory, there is no survival. Winston Churchill STORY OF VICTORY Harry Jennings, an engineer, designed and built the first folding wheelchair for his friend Herbert Everest who sustained a spinal cord injury. Together they founded Everest & Jennings in Los Angeles, California. John Counsell, founder of CPA, heard of the folding wheelchair and brought the first one back to Lyndhurst Lodge. This particular wheelchair symbolized freedom as it was simple to maneouver, and people could easily get into a car and travel. CPA successfully advocated for the federal government to issue these chairs for all veterans with a spinal cord injury. Initially, the supply was limited. Ken Langford, CPA s Managing Director, realized that if he ordered ten chairs, he got one. If he ordered twenty chairs, he got two. He quickly caught on to the math and order 150 wheelchairs because he needed 15. By that time, Everest & Jennings had caught up with the demand and 150 chairs showed up at the CPA office. Conn Smythe, a CPA Board Member, was kind enough to find storage space at Maple Leaf Gardens Annual Report 17

18 Our Allied Forces PROGRAM SPONSOR RECOGNITION Thank you to those companies that have worked with us to deliver the highest quality of programs and services to people with spinal cord injuries. Peer Support Peer Support complements professional services provided in acute hospitals, rehabilitation centres and community-based health and social service agencies. Our valued Peer Support volunteers are people with personal experience with SCI and family members of people with SCI who have all made a positive adjustment and are willing to help those who are newly injured. Membership Services Thank you to our program sponsors for supporting our core membership services program, as well as sponsoring our membership forums. Through membership, communities are improved, friendships are built and together we can advocate. LEAD PROGRAM SPONSOR Knowledge Mobilization Seminar Series These series of educational workshops are focused on providing new research to people living with SCI, their families, and those in their service. This information can be used to empower and inform as life choices are made. CENTRAL ONTARIO REGION PROGRAM SPONSOR Information Services Information Services provides knowledge and experience to people with spinal cord injuries on topics such as travel, sports, entertainment, transportation, equipment and vehicles. HAMILTON REGION CPA Ontario gratefully acknowledges the contribution made by the Government of Ontario for providing financial support to expand services across Ontario and to promote service coordination with SCI stakeholders in the province. OTTAWA REGION Thanks to the support of the Toronto Central LHIN, CPA Ontario has been able to better serve people with SCI and other physical disabilities in the Toronto Region. KINGSTON REGION Thanks to the Ontario Public Service Employees your ongoing support is truly appreciated. LONDON REGION Thank you for supporting our Ontario SCI Solutions Alliance. 18 Canadian Paraplegic Association Ontario

19 Our Allied Forces So it is said that victory can be made. Sun Tzu We asked our donors: What does Victory mean to you? They sent us the following responses: Being able to live life to the fullest... Making the impossible possible... Commitment to improving your life s situation... Triumph over adversity... DONORS $5,000+ Glenn Howard Joanne P. Irvine Sherry Middaugh Grace Smeltzer Robert W. Stevenson $1000-$4,999 William Adair Stephan Argent Walter Aronovitch William E. Barnett Joanne Beaton Richard J. Boxer Sheila Cook Philip Duchen Bill Duck Gord Fergusson Bernard Gluckstein Andrea Harmark Richard Hart Diana Herrington Flynn Al and Claire Hopkins Paul M. Iacono Bev Jenkins Brent Laing Jim Mann Patrick McDonough Susan McInnis Kim Moore Jerome Morse Sandra Nymark Wanda Marie Opheim Robert R. Purvis Craig Savill John Shea John Shepherd Angie Sirianni Mike Smith Max Swartz Jim Waite Trevor Wall Kirsten Wall Jack & Patricia Warriner The Estates of Adelaide Eleanor Burke C. Edward Watters Douglas Godfrey Townsend Eber Pollard Elisabeth Louise Burgess Ethel Jean Southworth Fiona Jennie Crouch Helen Morton Butler Lois R. Jones Lucy Lynn Mildred E. Milton Sydney L. Heaton In Honour Pat Carroll Don Findlay Glen Foote Michael Gottlieb Julie Ionson Dr. Catherine O Blenes Nancy H. Quinn In Memoriam Nick Bardossy Ralph Beacock Shirley Christopher Thelma Elizabeth Codlin Doug Cole Phyllis Isabelle Crocker Lorne Cybulski Adonai Jean Deneault John Deneault Glen Foote Barbara Jean Graham Michael Hacon Beverley Grant Hallam Margaret Elizabeth Hoover William P. Irvine William Johnson Vera Jones Glenwood Kelly Allan Howard Knox Edna Legault Paul Lordly Joan Mary Lugsdin Ann MacDonald Danny Marchant Scott Mollett Michael Norman Mologhey Douglas Eric Moore Ryan James Muirhead Steve Mulya Elizabeth Neil Thomas Duncan Neil John Robert North Anne Peskett Helene Raymond Lesley Reynolds Joseph Gary Ross John Eli Rowe Fern Taylor W. John Whittaker Kenneth John Williams Opening Doors Program (Monthly Donors) E. Adams Paula Agulnik Margaret Ainsworth Garo Aprahamian Michael Ashton Beryl Babb Mila Berenchtein Basil Bernier Paul Britton Kenneth Brown Mai Bui David Campbell Barry Cantor William Charney Val Cleroux Stephen H. Coombs Chiara Cousineau Janos Csaba Maureen Day Peter Diephuis Joseph Dooley Raymond Drouillard Janyce Elser Barbara Farrell Thelma Ferguson Jindrich Fiala Kathleen M. Flint Norm Freedman Bernard Gluckstein Carol Graham Ted Guthrie Jerome Hanley Kevin Hunter Doris Hutchence Carol Jamieson Thomas Kerr M. LeFeuvre Dianne M. Lesperance Rick Lewcock Laurent Loranger Jim MacLachlan Kathleen Martin-Ginis Kevin H. Mathieu Bernard F. Matt Monica Mayer Marion McPhedran Sally A. Mongraw Robert C. Morris Percy Mount Kevin Nolan Harley Nott Sandra H. Nuttall Joseph O Neill Paul Peer Thomas Rawson Liam Ready Douglas Reid Gary Reinblatt Marisa Ribau Sylvia J. Rigby Stanley W. Robertson Alex Ross Kathleen Schneider Ronald Schokking Mohammad Shafiq Annette L. Shiffman Margaret W. Smith Stephen Smylie Janos G. Spiro Donna Stewart Diana N. Stott Tomi Tada S. Phillip & Maureen Tingley Lydia Vales Nancy West Whitney Woloshyn 2009/2010 Annual Report 19

20 Our Allied Forces CORPORATE SPONSORS AND DONORS Thank you to the following companies that supported CPA Ontario in 2009/2010. Outspoken! Magazine Co-sponsors of Outspoken!, our quarterly magazine, and the Your Health section of the magazine. Quality of Life 20 $100,000+ The Dominion of Canada General Insurance Company Oatley, Vigmond Personal Injury Lawyers LLP $25,000-$99,999 Ferguson Barristers LLP Harris Rebar Henderson Structured Settlements Inc. Singer, Kwinter Barristers and Solicitors SwiftTrade Inc. TD Bank Financial Group $10,000-$24,999 Allen J. Wynperle Personal Injury Law Bayshore Home Health Bergeron, Clifford LLP Burn Tucker, The Personal Injury Group of Doucet McBride LLP Coloplast Canada Corporation Findlay Law Offices Goldcorp Inc. Greg Monforton & Partners Guy Carpenter & Company (Canada) Ltd. Hooper Law Offices International Union of Operating Engineers Local 793 Legate & Associates Professional Corporation Lofranco Chagpar Corriero Personal Injury Lawyers Mackesy Smye Lawyers McKellar Structured Settlements Inc. The Morris Law Group Morton Grey Inc. Nelligan O Brien Payne LLP Ontario Neurotrauma Foundation Pace Law Firm Sibley & Associates Inc. Stanley M. Tick & Associates Thomson, Rogers Barristers & Solicitors Canadian Paraplegic Association Ontario $5,000-$9,999 Associated Integrated Systems Boland Howe Barristers LLP Carranza Barristers & Solicitors Colangelo Cookson Walker Inc. Discount Car and Truck Rentals Ellis-Don Construction The Empire Life Insurance Company Fidelity Property Management Ltd. Holcim Canada Inc Johnson & Higgins Risk Management Ltd. Lerners LLP McSound Investments Inc Michael Lamont Personal Injury Law Reha Enterprises Ltd. Ross & McBride LLP Swiss Reinsurance Company of Canada Thomas Gold Pettingill LLP Torkin Manes LLP Yorkstreet Dispute Resolution Group Inc. $1,000-$4,999 Aecon Civil & Utilities AON Benfield Canada ULC Arcelor Mittal Artery Studio Inc. Aylesworth LLP Barrie Taxi Ltd. Baxter s Inc. BDO Dunwoody LLP Chartered Accountants Bonn Law Office Borden Ladner Gervais LLP Cade Associates Insurance Brokers Ltd. Carstar Quality Collision Service Casino Rama Cassels Brock & Blackwell LLP Catastrophic Injury Management Inc. Cavalluzzo Hayes Shilton McIntyre & Cornish LLP Chubb Insurance Company of Canada ClaimsPro Inc. Clarence H. Graham Design & Construction Condotta, Merrett & Company Insurance Brokers Inc. The Construction Group Con-Drain Company (1983) Ltd. Cooper Construction Limited D.I.S. Insurance Brokers Ltd. Darling Insurance & Realty Limited Deutschmann & Associates The Dorsey Group Insurance Planners Inc. Dundas Granite Curling Club Ltd. Ernst & Young LLP Expedia Canada Corporation Foster, Townsend, Graham & Associates LLP Lawyers Freedman & Associates Inc. Marketing Consultants Gamsby & Mannerow Ltd. George Weston Limited Global Benefit Plan Consultants Inc. Gluckstein & Associates LLP Greystone Managed Investments Inc. Griffiths McBurney & Partners Honda of Canada Manufacturing Howard Yegendorf & Associates LLP Hub International Ontario Limited Industrial Alliance Insurance and Financial Services Inc. The Institute of Chartered Accountants of Ontario Insurance Brokers Association of Ontario Intact Foundation Ipex Inc. Iqaluit Curling Club J & B Brown Furniture & Appliances Ltd. Jack Fireman Professional Corp John Shea Insurance Brokers Ltd. Jones Deslauriers Insurance Managment Inc.