Curriculum Vitae Uwe Bloch

Size: px
Start display at page:

Download "Curriculum Vitae Uwe Bloch"

Transcription

1 Curriculum Vitae Uwe Bloch Diplom Wirtschaftsingenieur English: fluently spoken and written Date of Birth: May 30 th 1970 Mobile: Web: uwe@blochnet.de Nationality: German Here is a video summary that includes all the important information you need to get to know me better. It s fast, easy to follow, and it gets to the point in under 2 minutes: Project Management - International Experience - Intersectorial - Change Management Automation - Continuous Delivery - Software Integration - DevOps Infrastructure - Consolidation - Modernization - Flexibility Service Strategies - ITIL Process Optimization - Introduction Service Processes - Entrepreneurial Experience Uwe Bloch, uwe@blochnet.de, Seite 1 von 12

2 Management Summary I am working in IT for 20 years and have extensive practical experience in the areas of program and multi-project management, service level management (ITIL: Service strategy to operation including Continual Service Improvement) as well as process improvements and sourcing in the areas of system and software integration, infrastructure and desktop services. During many large-scale projects I developed a special knowledge in the fields of automation software integration, continuous delivery and devops. Parallel to the project activities on-site at the customer I have the construction and establishment of two public companies as an employee, but also as one of three common shareholders actively pursued. The classical foundation topics included account management, pre-sales, development of corporate assets, employee recruitment and coaching and much more. During international projects in large companies I have gained experience in complex infrastructure, sourcing and integration solutions. Other activities focus on the topics merger and demerger, IT due diligence and sourcing and vendor management. My strengths include the ability to quickly grasp complex topics, to take responsibility as well as upcoming challenges to solve persistent. What kind of project I am looking for? I like to solve complex challenges in the form of a program, multi-project or as a project manager in large infrastructures where punctuality, communication and assertiveness are required. The software development should like to be a part, but not the focus of the task. Also been foreign industries represent a special attraction for me. Certificates - Certified ITIL Expert (SS, SD, ST, SO, CSI, MALC) - Certified Project Management Professional (pmi.org) - Certified Professional Scrum Master (scrum.org) - IHK Ausbildereignungsprüfung Uwe Bloch, uwe@blochnet.de, Seite 2 von 12

3 Professional Life 11/2008-to date freelance consultant program-, multi-project- and release management in system, software integration, infrastructure and implementing of continuous delivery und devops 10/ /2008 Postbank Systems AG project manager merger & demerger, IT due diligence sourcing and vendor manager process design & corporate-wide implementation near- / offshoring-outsourcing models system, software integration and infrastructure 07/ /2006 PASS System Management AG sourcing and vendor manager, design and implementation of ITIL processes, quality management project and rollout management sales and development of the department IT Service system, software integration and infrastructure 06/ /2000 Deutsche Bank Frankfurt service manager first level support technical and project management in desktop services, system integration and infrastructure Entrepreneurial career 11/ /2013 avato consulting ag (turnover up to 9 Mio. ) common shareholder and co-designer of the corporation construction and establishment of the ag services conversion of the GmbH into a stock corporation development of corporate assets, such as avato tricon business plans, pre-sales, project management placement and monitor customer projects employee recruitment and development 07/ /2006 Pass System Management AG (turnover up to 7 Mio. ) co-founding and establishment of a joint stock company development and management of the profit center IT service business plans, pre-sales placement and monitor customer projects employee recruitment and development Uwe Bloch, uwe@blochnet.de, Seite 3 von 12

4 Publications - autex article "Continuous Delivery- und Devops-Strategien 4.0 In Großkonzernen" _Großkonzernen.pdf - avato Whitepaper One-Click Deployment deployment.pdf - avato notes: Continuous Software Integration & Delivery - Computerwoche "Wenn Integration mit Agilität nicht Schritt hält", 2011, - avato notes: Softwareintegration industriell Software_Integration.pdf - Book chapter in Value in Due Diligence, Gower Publishing, 2010, Acquisition/dp/ Uwe Bloch, uwe@blochnet.de, Seite 4 von 12

5 Projects: 11/2014 until now Commerzbank AG Multi-project management infrastructure and automation, architect, devops - Support for the construction of the infrastructure setup for one of the largest corporate programs: the development of a new payment platform with many parallel streams - Concept development and project management of a one-click deployment incl. implementation of devops-infrastructure and processes: o Identification of existing processes, technologies and tools o Identification of client needs (program, implementation, testing, operation) o Definition and implementation of development standards in terms of automation, build and installation, devops o Evaluation and implementing of devops infrastructure in agreement with operation units o Concept and ensuring auditable build and deployment o Conceptual design and implementation of a new build and deployment process for Java applications o Concept and flexible parameterization for changing the parameters at runtime without complete deployment o Complete automation of the entire build and deployment process with connection to repository and target environments o Centralization of storing software packages and configurations o Documentation and concept training of handover to operation o Training and handover to operations unit - Management requirements and task coordination between internal bank groups and multiple suppliers with offshore development and test - Establishment of internal OLAs for delivery of infrastructure components and SLAs for external provision - New conception and implementation of the information flow and process of the entire software life cycle to the needs of all groups involved - Stakeholder management in all directions - Risk management - Quality management for all project deliverables - Implementation and escalation management during the several product lauches 05/ /2014 Sabbatical Uwe Bloch, uwe@blochnet.de, Seite 5 von 12

6 07/ /2014 DB Systel GmbH Project- and release management for customer DB Schenker Logistics Project management: - Multi project management and escalation instance for 5-10 projects including some mission critical worldwide projects (system and software integration from concept to operations) - Budgets up to two mil. each project, between 10 and 30 employees including up to five stakeholder to be satisfied and coordinated (customer, vendor, company internal units) - Support of the sales unit in project calculation and infrastructure architectures - Drivers of automation initiatives in terms of implementing devops infrastructure and processes - Initiator and driver of process and tool optimization - Coaching and training of several internal resources Release management: - Planing, steering and coordination of all necessary actions to guarantee the operation of projects and releases - Guarantee the implementation of build to run requirements during project setups and running projects - Ensuring implementation planning and execution - Leading and coordination acceptance tests and implementation strategies - Be involved in release-, change-, configuration- and problem management processes - Be in charge of environment provisioning for development, test and production - Supporting the service level management to produce the agreed service, create performance certificates and escalations System environment: Suse (SLES) 11, Sun Solaris, WebLogic 12, Websphere 8.5, Oracle 11g, HP Service Center Uwe Bloch, uwe@blochnet.de, Seite 6 von 12

7 03/ /2013 Colt Technologies Concept, project management and implementation of a national service desk supporting databases and application server - Analysis of the current state of the existing ITSM tools and processes - Concept (project plan, processes, tools, training etc.) - Team building (8 FTEs) and structuring for databases (Oracle, MS-SQL) - Team building (5 FTEs) and structuring for application server (Oracle, JBoss, Tomcat) - Concept, development and implementation of new ticket system with Jira using Scrum - Coaching both teams and customer organization - Incremental implementation of the 24x7 service center - Definition and implementation of implementation standards - Implementation of automation mechanism: - Installation and configuration of databases and application server - Deployments and configuration of application server System environment: Suse (SLES) 11, Sun Solaris, JBOSS, Oracle 11g, MS-SQL, Atlassian Jira 02/ / Deutsche Bank AG Architecture review of a company wide build and deployment solution in order to reach devops infrastructure and spirit Architecture review and provider of ideas for a bank wide build and deployment solution: - Analysis of existing procedures, tools and suppliers - Review of the future devops architecture - Investigation of existing processes, technologies and tools - Development of future vendor delivery standards - Vendor Delivery Store (VDS): Package delivery and automated operation - Build Result Store (BRS): Standardised and audit proof store of vendor and deployment artefacts - Meta-Data Store (MDS): Centralised store of parameters incl. additional information of the suppliers - Package Service (PS): Creation of DUs (Deployable Units) - Deploy Service (DS): Automated deployment - Ticket System & Dashboard (TS & D): Implementing of a standard ticket system and central dashboards System environment: AIX, Sun Solaris, Websphere, Bea Weblogic, Java and Tibco applications Uwe Bloch, uwe@blochnet.de, Seite 7 von 12

8 04/ / Deutsche Telekom AG Concept and multi-project management of a fully automated deployment portal plus project management of the build and deployment team according to ITIL V3.0 Service Transition, agile development with Scrum and implementing devops infrastructure and processes - Concept and multi-project management of a fully automated deployment portal keeping the devops spirit in mind: - Analysis of current processes, technologies and tools - Requirements analysis of the client, the test units and the build and deployment units - Detailed analysis of critical points of the processes and of build and deployment - Multi-project management and prioritisation of optimization options to be implemented: - Process-related: - Concept and implementation of new configuration management process - labelling and branching concept under ClearCase - Concept and implementation of new release management process - Concept and implementation of new information flow of the software life cycle - alignment to the requirements of all groups involved - Definition and implementation of development standards regarding automation as well as build and deployment capability - Concept and ensurance of audit-compliant build and deployment - Limiting the release tracking tools to a single solution, i.e. introducing and customizing Atlassian Jira Build and deployment related: (using Scrum) - Concept and implementation of a new build and deployment process for Java applications based on ant and IzPack Installer Framework - Concept and implementation of standardized test environments, i.e. reducing the application server range from IBM WebSphere, BEA WebLogic, Oracle Application Server (OAS), JBoss Portal, Glassfish, Apache Tomcat and others to two standard application servers and uniform installations (structures, groups, users, MQs etc.) - Definition and establishment of development standards - Concept and enabling of flexible changing of parameters during run time without the need for complete deployments - Full automation of the complete build and deployment process with links to ClearCase, i.e. setting labels, creating config specs, parameterisation, build and deployment - Reporting: - Automated reporting on build and deployments depending on rights allocation - Availability display of the relevant test environment and its current software versions - Concept and implementation of application status servlets as entry checks - Analysis of build and deployment as a basis for CIP Uwe Bloch, uwe@blochnet.de, Seite 8 von 12

9 - Deployment Portal: - Concept and implementation of a standardised and fully automated build and deployment process including technologies - Commissioning via portal - Establishment of a single-point-of-information - Central release management - Uniform versioning concept - Uniform environments - Central environment management with open source tools Nagios and Webmin - Centralised build - Centralised parameterisation using Groovy - Integration of legacy infrastructure - Reduction in costs by 50% of original budget - Integration of further build and deployment teams and tasks from the company in order to leverage additional synergies - Parallel: Project Management of a Build and Deployment Team - service provider integration - Team building and structuring (13 FTEs) - Planning and implementing of all build and deployment tasks in 14 test environments with more than 40 servers (development test, system test and system integration test) - Daily operations including implementing the requirements of the deployment portal - Authoring of extensive documentation - Set-up and maintenance of a department wiki System Environment: Suse (SLES) , Sun Solaris, IBM WebSphere, BEA WebLogic, Oracle Application Server (OAS), JBoss Portal, Glassfish, Apache Tomcat, Java applications, web services 04/ /2012 Tonbeller AG Concept, project management and implementation of an international ticket system with customer interface using Jira Uwe Bloch, uwe@blochnet.de, Seite 9 von 12 - Analysis of the current state of the existing tools and processes - Concept and design of architecture, workflows and customer interface - Leading the development of a prototyp - Leading the development and implementing the ticket system with Jira using Scrum - Planning and coordination of user trainings - Documentation according to DIN ISO 9001 System environment: Suse (SLES) 11, Tomcat, MSSQL, Atlassian Jira

10 11/ / Deutsche Telekom AG Concept and implementation of backsourcing build and deployment tasks from a service provider - Drawing up the concept for the transition of build and deployment tasks for a large heterogeneous infrastructure, including: - process improvement - team building, sizing und coaching - identification of improvement options - management coaching - Negotiations with service provider regarding transition plan, resources and budget - Management and implementation of transition - Coordination of process and interface alignments - Initiation of process improvements - Leveraging optimization potential within the build and deployment process 10/ / Postbank Systems AG Project Manager Merger & Demerger, IT Due Diligence - Performance of merger & demerger IT Due Diligence for Postbank and BHW - Realisation and support of corporate assessments - Analysis foreign and own IT (contracts, economic feasibility study etc.) - Cost estimation of integration scenarios - Preparing decision-making documents to the board and implementation thereof - Project management Postbank sale for data room and expert sessions - Authoring of information memorandum for Postbank Systems AG - Process design and implementation near- / offshore outsourcing models within the areas infrastructure, software development, software testing, software maintenance and application management - Coordination of the processes with all decision-making units - Sourcing support in all mentioned areas - Implementation and standardisation of the RFI and RFP process - Service provider classification according to tier model - Selection of Service providers - Change management, preparation and training of the organisation - Project management and accompaniment of pilot projects - Reviews and process adjustments - Decision making documents to the board and implementation thereof Uwe Bloch, uwe@blochnet.de, Seite 10 von 12

11 07/ / (Freelancing for T-Online International AG) Backsourcing part of operations, re-structuring operations - Backsourcing of several operations service level agreements (deployment of several systems) - Vendor negotiation (early determination of contracts, transition phases) - Integration of vendor tasks into running operations (organisation with relevant group managers and teams) - Restructuring operations processes (synergies) - Process documentation with Adonis - Decision-making documents to the board System Environment: Suse (SLES) , Sun Solaris, IBM WebSphere, BEA WebLogic, Oracle Application Server (OAS), JBoss Portal, Glassfish, Apache Tomcat, Java applications, web services 04/ /2006 (PASS System Management AG for T-Online International AG) Rollout Management & Organisation corporate-wide deployments - Corporate-wide coordination of deployments (T-Com, T-Punkt Corporation, T-Online, External Partners) for approx. 20 applications - Communication and coordination of all involved projects and IT departments (mediation between IT and business units) - Decision-making documents to the board and implementation thereof 11/ /2006 (PASS System Management AG for T-Online International AG) Corporate-wide rollout management of the book entry system for T-Online - Corporate-wide coordination of the rollout (T-Com, T-Punkt Corporation, T-Online, External Partners) with approx end user - Communication and coordination of all involved projects and IT departments (mediation between IT and business units) - Conception and implementation of corporate-wide pilot production - Decision-making documents to the board and implementation thereof - Creation & implementation of training concept (building up infrastructure, coordination and implementation) - Conception of marketing media (posters, flyers, image film) Uwe Bloch, uwe@blochnet.de, Seite 11 von 12

12 06/ /2006 (PASS System Management AG) - Foundation of PASS System Management AG within the PASS group - Development of the area IT Services (up to 35 employees) - Responsible for budget within the area IT Services - Vendor management (Key Performance Indicators) - Project leader of several First and Second Line Support SLAs (6-20 employees) according to ITIL (Areas: Trading systems, Databases, UNIX) - Structuring of projects (workflow, escalation, reporting) - Several projects with project management focus in parallel - Workshops for implementing IT Service Management Tools and workflows according to ITIL and implementation of the results - Implementing of incident and problem management tools - Project management for development of an ITSM tool - Recruitment and training of team - Project acquisition and calculation - Several projects with project management focus in parallel Sailauf, Uwe Bloch, uwe@blochnet.de, Seite 12 von 12

Wide technical Know-how, Cross-platform engineering and troubleshooting, Administration

Wide technical Know-how, Cross-platform engineering and troubleshooting, Administration Business Partner Summary Sheet Last name external consultant: First name external consultant: Main skill: Dietz Oliver T. Wide technical Know-how, Cross-platform engineering and troubleshooting, Administration

More information

Application Management Services (AMS)

Application Management Services (AMS) Contents 1. AMS : An Overview 2. AMS : Models 3. Delivery Organization 4. Processes & Tools 5. Transition Methodology 6. Pricing Application Management Services (AMS) Enterprise Application Services Capability

More information

Philipp Fuchs. Profile. Manager EDUCATION. 2004 Information scientist in Service Management with Swiss diploma. 1985 Kantonsschule Rämibühl Zürich

Philipp Fuchs. Profile. Manager EDUCATION. 2004 Information scientist in Service Management with Swiss diploma. 1985 Kantonsschule Rämibühl Zürich Profile Philipp Fuchs Manager Email: philipp.fuchs@arcondis.com EDUCATION PROFESSIONAL TRAINING 2004 Information scientist in with Swiss diploma 1985 Kantonsschule Rämibühl Zürich 2014 Gallup StrengthsFinder

More information

JBoss Enterprise MIDDLEWARE

JBoss Enterprise MIDDLEWARE JBoss Enterprise MIDDLEWARE WHAT IS IT? JBoss Enterprise Middleware integrates and hardens the latest enterprise-ready features from JBoss community projects into supported, stable, enterprise-class middleware

More information

IT and Telco Operations: ITIL v2, ITIL v3, Network Operations, etom, 1st and 2nd Level Support, Call Center, Operations Support Systems (OSS, NGOSS)

IT and Telco Operations: ITIL v2, ITIL v3, Network Operations, etom, 1st and 2nd Level Support, Call Center, Operations Support Systems (OSS, NGOSS) Contact: Thomas Bez Phone: +49 30 94419355 Email: bez@tedesca.com TEDESCA Unternehmensberatung Management Consultancy Consultant Profile Personal Data Name: Year of Birth: 1961 Education: Thomas Bez IT

More information

Request for Information (RFI) For providing An Information Technology Services Management Solution. RFI No. R25CD14213

Request for Information (RFI) For providing An Information Technology Services Management Solution. RFI No. R25CD14213 Request for Information (RFI) For providing An Information Technology Services Solution RFI No. R25CD14213 RFI No. R25CD14213 Overview The Information Technology Department (ITS) at the Toronto Transit

More information

Profile. Jens Staab. Diplom Informatiker (FH) Age-group: 1967 City: Frankfurt am Main. Technical focus

Profile. Jens Staab. Diplom Informatiker (FH) Age-group: 1967 City: Frankfurt am Main. Technical focus Profile Diplom Informatiker (FH) Age-group: 1967 City: Frankfurt am Main Hohe Brück 12 60437 Frankfurt am Main Cell +49 17 33 29 47 67 E-Mail jens_staab@web.de Technical focus Project and Programm Management

More information

Managed Services Portfolio. MindCraft Software Pvt. Ltd.

Managed Services Portfolio. MindCraft Software Pvt. Ltd. MindCraft Software Pvt. Ltd. 2011 managed services We at MindCraft believe in a Partnership Engagement Model and endeavor to be an extension of your team, while we strive to deliver value to you and your

More information

viadee Business Activities Grasping complexity. Creating solutions. Individualized IT Solutions Through Integrated IT Consulting

viadee Business Activities Grasping complexity. Creating solutions. Individualized IT Solutions Through Integrated IT Consulting viadee Business Activities Grasping complexity. Creating solutions. Individualized IT Solutions Through Integrated IT Consulting Grasping complexity. Creating solutions. Excellent consulting, vendor independence,

More information

ManageEngine (division of ZOHO Corporation) www.manageengine.com. Infrastructure Management Solution (IMS)

ManageEngine (division of ZOHO Corporation) www.manageengine.com. Infrastructure Management Solution (IMS) ManageEngine (division of ZOHO Corporation) www.manageengine.com Infrastructure Management Solution (IMS) Contents Primer on IM (Infrastructure Management)... 3 What is Infrastructure Management?... 3

More information

USING JE THE BE NNIFE FITS Integrated Performance Monitoring Service Availability Fast Problem Troubleshooting Improved Customer Satisfaction

USING JE THE BE NNIFE FITS Integrated Performance Monitoring Service Availability Fast Problem Troubleshooting Improved Customer Satisfaction THE BENEFITS OF USING JENNIFER Integrated Performance Monitoring JENNIFER provides comprehensive and integrated performance monitoring through its many dashboard views, which include Realuser Monitoring

More information

Curriculum Vitae. Born at 17.07.1969 in Berlin married 2 children s. E-Mail: mail@dirklinke-consulting.de

Curriculum Vitae. Born at 17.07.1969 in Berlin married 2 children s. E-Mail: mail@dirklinke-consulting.de Curriculum Vitae Personal Information Dipl.-Ing.(FH) Dirk Linke Mirower Str.48a 12623 Berlin Born at 17.07.1969 in Berlin married 2 children s E-Mail: mail@dirklinke-consulting.de Profile Professionally

More information

HP Customer Support. Remote Server Management. an Outtasking Solution Outline

HP Customer Support. Remote Server Management. an Outtasking Solution Outline HP Customer Support Remote Server Management an Outtasking Solution Outline Andreas Meinert Support Solution Architect DataCenter Solution Services, HP Germany 2004 Hewlett-Packard Development Company,

More information

JBoss Enterprise Middleware. The foundation of your open source middleware reference architecture

JBoss Enterprise Middleware. The foundation of your open source middleware reference architecture JBoss Enterprise Middleware The foundation of your open source middleware reference architecture Red Hat open source solution stack changes the economics of IT infrastructure Offers proprietary replacements

More information

IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business.

White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business. White Paper: AlfaPeople ITSM 2013 This whitepaper discusses how ITIL 3.0 can benefit your business. Executive Summary Imagine trying to run a manufacturing business without a comprehensive and detailed

More information

JBoss Enterprise Middleware

JBoss Enterprise Middleware JBoss Enterprise Middleware The foundation of your open source middleware reference architecture Presented By : Sukanta Basak Red Hat -- Vital Statistics Headquarters in Raleigh, NC Founded in 1993 Over

More information

it Management Consulting & Projekte Klaus Lohmüller born May, 20th, 1963, married, 2 children

it Management Consulting & Projekte Klaus Lohmüller born May, 20th, 1963, married, 2 children it Consulting & Projekte Klaus Lohmüller Schloßstrasse 146 82140 Olching Tel. +49 (0)176 811 36 283 klaus.lohmueller@itmcp.de Klaus Lohmüller born May, 20th, 1963, married, 2 children Competence profile

More information

HP Service Manager Compatibility Matrix

HP Service Manager Compatibility Matrix HP Service Manager Compatibility Matrix Software Version 9.21 January 12, 2011 Click one of the following links to see more detailed information. Tier Definitions Servers Applications Support Windows Client

More information

Continuous Integration on System z

Continuous Integration on System z Continuous Integration on System z A Proof of Concept at Generali Deutschland Informatik Services GmbH Enterprise Modernization GSE Frankfurt, 14th October 2013 Markus Holzem, GDIS-AS mailto: markus.holzem@generali.de

More information

How To Be A Successful Knowledge Management Consultant

How To Be A Successful Knowledge Management Consultant 1 PROFESSIONAL SUMMARY About 11 years of experience in Knowledge Management, Project & Change Management, Business Process Reengineering, Business Analysis and Quality Control/Assurance. Has experience

More information

IT Service Management tools - Acquisition and implementation

IT Service Management tools - Acquisition and implementation IT Service Management tools - and implementation Christian F. Nissen, CFN People A/S ITIL and PRINCE2 are Registered Trade Marks of Axelos in the United Kingdom and other countries COBIT is a registered

More information

BIRT Document Transform

BIRT Document Transform BIRT Document Transform BIRT Document Transform is the industry leader in enterprise-class, high-volume document transformation. It transforms and repurposes high-volume documents and print streams such

More information

Project Management Office

Project Management Office Whitepaper Project Management Office sqs.com PMO as a strategic success factor for project-based organisations Abstract Project-management-based organisations with either large or numerous projects can

More information

Inga Seischab. Project / Programme Management PMO / Change Management / Communications

Inga Seischab. Project / Programme Management PMO / Change Management / Communications Personal details: Date of birth: 16. Oktober 1963 Nationality: German Botheplatz 26 D-69126 Heidelberg Gruesshaldenstrasse 23 CH-6390 Engelberg / Obwalden Phone:0049 (0) 172 9862666 041 (0) 78 794 94 81

More information

<Insert Picture Here> Oracle Policy Automation 10.3.1 System Requirements

<Insert Picture Here> Oracle Policy Automation 10.3.1 System Requirements Oracle Policy Automation 10.3.1 System Requirements December 2011 Version 1.01 Oracle Policy Automation Products Version 10.3.1 Overview Product Oracle Policy Modeling Oracle Policy

More information

TANGO Requirements Definition in a multi-national, multi-cultural development environment

TANGO Requirements Definition in a multi-national, multi-cultural development environment TANGO Requirements Definition in a multi-national, multi-cultural development environment Alexander-Marc Merten Schenker AG, Project TANGO Essen, 27-Feb-2012 Requirements Based Software Development Not

More information

Service Offerings. Ensuring IT Resources are available, reliable, scalable & manageable always.

Service Offerings. Ensuring IT Resources are available, reliable, scalable & manageable always. Service Offerings Ensuring IT Resources are available, reliable, scalable & manageable always. SNICare has divided its end-to-end offering into three main segments which covers all the aspects of the IT

More information

SESSION 509 Tuesday, November 3, 11:15am - 12:15pm Track: Strategic View

SESSION 509 Tuesday, November 3, 11:15am - 12:15pm Track: Strategic View SESSION 509 Tuesday, November 3, 11:15am - 12:15pm Track: Strategic View Using the Building Blocks of ITIL to Connect Development and Operations Elizabeth Fortunato Deputy Chief, US Federal Courts elizabeth_fortunato@ao.uscourts.gov

More information

ITIL's IT Service Lifecycle - The Five New Silos of IT

ITIL's IT Service Lifecycle - The Five New Silos of IT The workable, practical guide to Do IT Yourself Vol. 4.01 January 1, 2008 ITIL's IT Service Lifecycle - The Five New Silos of IT By Rick Lemieux In my last article I spoke about IT s evolution from its

More information

Business Alliance B.A.A.E.R. Managed services

Business Alliance B.A.A.E.R. Managed services Business Alliance B.A.A.E.R. Managed services 11-12.XII.2014 Belgium Francois Van Leuven Chief Executive Manager (CEM) Table of Contents Managed Services - Data center partnership - Middleware services

More information

What s New for HP Service Anywhere & Service Manager September 15, 2015

What s New for HP Service Anywhere & Service Manager September 15, 2015 What s New for HP Service Anywhere & Service Manager September 15, 2015 Copyright 2015 Vivit Worldwide Copyright 2015 Vivit Worldwide Brought to you by Copyright 2015 Vivit Worldwide Hosted by Laura Walker

More information

Oracle Business Intelligence Publisher. 1 Oracle Business Intelligence Publisher Certification. Certification Information 10g Release 3 (10.1.3.4.

Oracle Business Intelligence Publisher. 1 Oracle Business Intelligence Publisher Certification. Certification Information 10g Release 3 (10.1.3.4. Oracle Business Intelligence Publisher Certification Information 10g Release 3 (10.1.3.4.2) E12692-08 September 2011 This document outlines the certified hardware and software configurations for Oracle

More information

Yphise portfolio of valuable projects

Yphise portfolio of valuable projects Yphise portfolio of valuable projects Independent research since 1985 Software Product Assessment ASSESSMENT VOLUME SELECTED PROJECT COM - CHANGE AND ORCHESTRATION MANAGEMENT YPHISE ASSESSMENT OF ALTIRIS

More information

Application Development Services for Cloud

Application Development Services for Cloud Application Development Services for Cloud 1. Document Purpose This document describes the G-Cloud J2EE and Application Development Services for Cloud provisioning offering by Vouchcom. 2. J2EE and Java

More information

Open Source Innovation Conference

Open Source Innovation Conference Open Source Innovation Conference Open Source as Competitive Advantage Joe Dickman Senior Vice President, Vizuri Applied Engineering Management Corporation Agenda Introductions Use of Open Source Technologies

More information

S-Power Software Solutions Enterprise Class Software Solutions for Small- and Medium- Sized Business Environments at Breathtaking Price

S-Power Software Solutions Enterprise Class Software Solutions for Small- and Medium- Sized Business Environments at Breathtaking Price S-Power GmbH S-Power Software Solutions Enterprise Class Software Solutions for Small- and Medium- Sized Business Environments at Breathtaking Price 17 th February 2006 Page 1 Offshore Software Development

More information

Free ITIL v.3. Foundation. Exam Sample Paper 1. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass

Free ITIL v.3. Foundation. Exam Sample Paper 1. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass Free ITIL v.3. Foundation Exam Sample Paper 1 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1. What is the main reason

More information

Integrated Performance Monitoring

Integrated Performance Monitoring Integrated Performance Monitoring JENNIFER provides comprehensive and integrated performance monitoring through its many dashboard views, which include Realuser Monitoring and Real-time Topology. USING

More information

Contents. BMC Atrium Core 7.6.00 Compatibility Matrix

Contents. BMC Atrium Core 7.6.00 Compatibility Matrix Contents INTRODUCTION... 2 Supported Configurations... 2 Known Issues... 2 Potential Issues... 2 Support Policy for later versions of vendor products released after Atrium Core 7.5.00... 2 BMC ATRIUM CMDB,

More information

MCB Bank Ltd Increases Compliance with Service Level Agreements by 180 percent with CA Service Desk Manager

MCB Bank Ltd Increases Compliance with Service Level Agreements by 180 percent with CA Service Desk Manager CUSTOMER SUCCESS STORY June 2013 MCB Bank Ltd Increases Compliance with Service Level Agreements by 180 percent with CA Service Desk Manager CLIENT PROFILE Industry: Banking Company: MCB Bank Ltd Employees:

More information

Contents. Primavera P6 Tested Configurations Release Version: 6.2.1 Date: December 2013 Revision: 6.2.1.0.7

Contents. Primavera P6 Tested Configurations Release Version: 6.2.1 Date: December 2013 Revision: 6.2.1.0.7 Primavera P6 Tested Configurations Release Version: 6.2.1 Date: December 2013 Revision: 6.2.1.0.7 This document lists the configurations that have been tested for the Primavera P6 version 6.2.1 release.

More information

Application Management Services

Application Management Services Application Management Services Application Development Key Initiative Overview Structured Approach Strategize and Plan Develop Governance Drive Change Management Execute Measure and Improve Data source:

More information

Oracle WebLogic Foundation of Oracle Fusion Middleware. Lawrence Manickam Toyork Systems Inc www.toyork.com http://ca.linkedin.

Oracle WebLogic Foundation of Oracle Fusion Middleware. Lawrence Manickam Toyork Systems Inc www.toyork.com http://ca.linkedin. Oracle WebLogic Foundation of Oracle Fusion Middleware Lawrence Manickam Toyork Systems Inc www.toyork.com http://ca.linkedin.com/in/lawrence143 History of WebLogic WebLogic Inc started in 1995 was a company

More information

CONSULTING SERVICES Managed IT services

CONSULTING SERVICES Managed IT services CONSULTING SERVICES Managed IT services CONSULTING SERVICES Organizations around the globe face an array of critical issues in today s business environment. Economic conditions are requiring significant

More information

Minimizing ITSM cost of entry: HP Service Anywhere

Minimizing ITSM cost of entry: HP Service Anywhere Minimizing ITSM cost of entry: HP Service Anywhere Simple. Scalable. SaaS. Ioannis Mangos Senior Business Consutant HP Software Greece & Cyprus Fundamental question: On-Premise or SaaS Key factors affecting

More information

SUMMARY CURRICULUM VITAE J. Andries

SUMMARY CURRICULUM VITAE J. Andries Imogiri Dijkhof 18 6715 DX Ede 06 3309 5046 Info @ Imogiri.nl www.imogiri.nl KvK: 51566028 SUMMARY CURRICULUM VITAE J. Andries Profiel Jurjen Andries is a senior Java consultant. In addition to his JEE

More information

DCIM Software and IT Service Management - Perfect Together DCIM: The Physical Heart of ITSM

DCIM Software and IT Service Management - Perfect Together DCIM: The Physical Heart of ITSM 1 Overview Information Technology is so fundamental to every business today that every organization needs to establish formal processes to ensure that IT services are continually aligned to the business,

More information

(Dev + Ops) ITSM = Calamity

(Dev + Ops) ITSM = Calamity (Dev + Ops) ITSM = Calamity Randy Steinberg RandyASteinberg@gmail.com DevOps Defined A cultural and professional movement that stresses communication, collaboration, and integration between software developers,

More information

Comparative Market Analysis of Project Management Systems

Comparative Market Analysis of Project Management Systems University of Osnabrück Chair of Business Administration/Organization and Information Systems Prof. Dr. Hoppe (Ed.) Comparative Market Analysis of Project Management Systems Frederik Ahlemann Katharinenstr.

More information

Enaxis Consulting Overview

Enaxis Consulting Overview Enaxis Consulting Overview MULTI DIMENSIONAL THINKING October 2009 24 Greenway Plaza Ste 1505 Houston TX 77046 713.881.9494 (o) 713.881.9499 (f) Enaxis Overview We offer the quality of a global firm without

More information

Maximo ITSM Product Suite. Francois Marais

Maximo ITSM Product Suite. Francois Marais Maximo ITSM Product Suite Francois Marais What do we mean by Maximo Service & IT Asset Management (ITSM)? MAXIMO and TIVOLI Traditional Maximo Service desk (ITSM) NOW! Tivoli Service Request Manager TSRM

More information

Managed Desktop Support Services

Managed Desktop Support Services managed enterprise technologies Managed Desktop Support Services MET Managed Desktop Support Service Most organisations spend lots of time and money trying to manage complex desktop environments and worrying

More information

BONITA, The Open Source BPM Solution

BONITA, The Open Source BPM Solution BONITA, The Open Source BPM Solution «BPM, The Future is Now!»! Miguel Valdes Faura Bull R&D, BPM Manager Agenda Why BPM Matters? BPM Market Review Bonita in simple words Architecture Products and Components

More information

Implementation of ITIL Service Desk Improves Operational Efficiency and Customer Service for Australian Telco

Implementation of ITIL Service Desk Improves Operational Efficiency and Customer Service for Australian Telco Implementation of ITIL Service Desk Improves Operational Efficiency and Customer Service for Australian Telco A leading Australian telecommunications service provider wanted to implement a consolidated

More information

State of Tennessee Sourcing Event #9160 ServiceNow Preliminary Statement of Work (SOW)

State of Tennessee Sourcing Event #9160 ServiceNow Preliminary Statement of Work (SOW) State of Tennessee Sourcing Event #9160 ServiceNow Preliminary Statement of Work (SOW) ServiceNow Implementation Project Objectives to be completed are: 1. Aide in optimizing processes and integration

More information

DCIM Software and IT Service Management - Perfect Together

DCIM Software and IT Service Management - Perfect Together DCIM Software and IT Service Management - Perfect Together A White Paper from Raritan 2014 Raritan Inc Overview Information Technology is so fundamental to every business today that every organization

More information

Central Hosting. Case Study

Central Hosting. Case Study Central Hosting Case Study October, 2014 Central Hosting Case Study Background An Chéim was originally set up to procure, distribute and implement key MIS systems (hardware and software) for the Institutes

More information

Whitepaper. The Interlink Software Approach to. Service Configuration Management (SCM)

Whitepaper. The Interlink Software Approach to. Service Configuration Management (SCM) Whitepaper When the Only Constant is Change! The provision of a corporate-wide Configuration Management System (CMS) in a fortune 1000 organisation is not a trivial task, most organisations have grown

More information

HP SAP. Where Development, Test and Operations meet. Application Lifecycle Management

HP SAP. Where Development, Test and Operations meet. Application Lifecycle Management HP SAP Where Development, Test and Operations meet Application Lifecycle Management 1 Introduction 1.1 ALM CONCEPTS Application Lifecycle Management (ALM) empowers IT to manage the core application life-cycle,

More information

JBoss Enterprise MIDDLEWARE

JBoss Enterprise MIDDLEWARE JBoss Enterprise MIDDLEWARE WHAT IS IT? JBoss Enterprise Middleware integrates and hardens the latest enterprise-ready features from JBoss community projects into supported, stable, enterprise-class middleware

More information

SOA @ T-Mobile SOA und Subversion? Wir zeigen den Zusammenhang.

SOA @ T-Mobile SOA und Subversion? Wir zeigen den Zusammenhang. SOA @ T-Mobile SOA und Subversion? Wir zeigen den Zusammenhang. Subconf 2008, München, Carsten Sensler & Andre Karalus Carsten Sensler, Andre Karalus Agenda!! SOA @ T-Mobile The SOA Backplane program!!

More information

<Insert Picture Here> Oracle Policy Automation 10.4.4 System Requirements

<Insert Picture Here> Oracle Policy Automation 10.4.4 System Requirements Oracle Policy Automation 10.4.4 System Requirements July 2013 Version 1.00 Oracle Policy Automation Products Version 10.4.4 Overview Product Oracle Policy Modeling Oracle Policy Automation

More information

ITIL V3 Foundation Certification - Sample Exam 1

ITIL V3 Foundation Certification - Sample Exam 1 ITIL V3 Foundation Certification - Sample Exam 1 The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of

More information

Management Packs for Database

Management Packs for Database Management Packs for Database Diagnostics Pack for Database Oracle Diagnostics Pack for Database offers a complete, cost-effective, and easy to use solution for managing the performance of Oracle Database

More information

HP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Processes and Best Practices Guide

HP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Processes and Best Practices Guide HP Service Manager Software Version: 9.34 For the supported Windows and UNIX operating systems Processes and Best Practices Guide Document Release Date: July 2014 Software Release Date: July 2014 Legal

More information

passionately simple. INTRODUCING REDTOO

passionately simple. INTRODUCING REDTOO passionately simple. INTRODUCING REDTOO ABOUT US Starting in Switzerland 25 years ago, we re now a successful global IT consulting company with offices spanning both sides of the Atlantic. We are a strategic

More information

White Paper Managed Maintenance

White Paper Managed Maintenance White Paper Managed Maintenance How to manage service contracts in heterogeneous IT infrastructures efficiently Contents Introduction 2 Managing service contracts in practice 3 Manage service contracts

More information

F. No. E 12020/03/2015-E&A Food Safety and Standards Authority of India

F. No. E 12020/03/2015-E&A Food Safety and Standards Authority of India F. No. E 12020/03/2015-E&A Food Safety and Standards Authority of India (A Statutory Authority established under the Food Safety & Standards Act, 2006) Establishment Division FDA Bhawan, Kotla Road, Near

More information

HP Infrastructure Management Services. Rely on the experts to reduce IT complexity and gain flexibility.

HP Infrastructure Management Services. Rely on the experts to reduce IT complexity and gain flexibility. HP Infrastructure Management Services Rely on the experts to reduce IT complexity and gain flexibility. Focus on the bigger picture. Meet and exceed your business goals without worrying about IT infrastructure.

More information

Company Profile. Areas of Competence. Software- und Organisations-Service. Committed to Service. Software- und Organisations-Service GmbH

Company Profile. Areas of Competence. Software- und Organisations-Service. Committed to Service. Software- und Organisations-Service GmbH Software- und Organisations-Service Committed to Service Company Profile Areas of Competence Software- und Organisations-Service GmbH www.sos-berlin.com 2 Overview Areas of Competence Company Products

More information

Application Management

Application Management PRODUCT BROCHURE Application Management from NTT Communications Application Management offers our customers the following benefits: Professional Application Management tasks completed in a planned and

More information

Content Processing. Channel Launch. Channel Management. Multi-Project Programme. Playout & Post Production. Rights Management. Technology & Service

Content Processing. Channel Launch. Channel Management. Multi-Project Programme. Playout & Post Production. Rights Management. Technology & Service THREE MEDIA ASSOCIATES PRESS RELEASES CONTENTS Content Processing Channel Launch Channel Management Multi-Project Programme Playout & Post Production Rights Management Technology & Service Workflow Consultancy

More information

www.hcltech.com Get Ready for Tomorrow, Today. Become an enterprise of the future

www.hcltech.com Get Ready for Tomorrow, Today. Become an enterprise of the future www.hcltech.com Get Ready for Tomorrow, Today. Become an enterprise of the future Bridge the Gap to the Future In today s challenging business environment, many organizations find themselves stranded between

More information

How To Succeed At A High Level Of Success

How To Succeed At A High Level Of Success Information Technology Services We thrive on complex requirements, impossible deadlines and exotic technologies! Telesens Facts International company headquartered in London with a Development Center in

More information

2012 Bachelor of Science in Business Informatics (University of Cooperative Education, Lörrach, Germany)

2012 Bachelor of Science in Business Informatics (University of Cooperative Education, Lörrach, Germany) Profile Stefan Haberberg Consultant Email: stefan.haberberg@arcondis.com EDUCATION PROFESSIONAL TRAINING SPECIAL ACTIVITIES 2012 Bachelor of Science in Business Informatics (University of Cooperative Education,

More information

CA Service Management Solutions

CA Service Management Solutions CA Service Management Solutions CA Technologies Reference Code: IT017 004068 Publication Date: 09 Jan 2013 Author: Adam Holtby SUMMARY Catalyst IT functions are subject not only to the enterprise wide

More information

Best Practice SOA goes Eclipse

Best Practice SOA goes Eclipse Best Practice SOA goes Eclipse Ricco Deutscher, SOPERA GmbH Eclipse Summit Europe, Ludwigsburg October 10, 2007 Eclipse Summit Europe 2007 1 Agenda The value of SOA and Open Source Past technical inhibitors

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

Integrigy Corporate Overview

Integrigy Corporate Overview mission critical applications mission critical security Application and Database Security Auditing, Vulnerability Assessment, and Compliance Integrigy Corporate Overview Integrigy Overview Integrigy Corporation

More information

1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects

1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects 1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects b) The path to Service Delivery and Service Support for efficient and effective

More information

IBM Maximo Asset Management for IT

IBM Maximo Asset Management for IT Cost-effectively manage the entire life cycle of your IT assets IBM Highlights Help control the costs and financial impact of IT assets with a single solution that tracks and manages your hardware, software

More information

www.allgeier.com Company Presentation May 2014

www.allgeier.com Company Presentation May 2014 Company Presentation May 2014 Agenda Allgeier at a glance Full-service approach and comprehensive portfolio Fast-growing technologies and future trends Performance 2 Allgeier at a glance Allgeier SE is

More information

Global Professional. Hosted Managed Services

Global Professional. Hosted Managed Services Global Professional Hosted Managed Services TM Racami, LLC is a global independent provider of IT support services and applications, technology and infrastructure consulting. For over 7 years we have been

More information

ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT. Guidelines for candidates who are taking the ICT Infrastructure Examination

ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT. Guidelines for candidates who are taking the ICT Infrastructure Examination ISEB MANAGER S CERTIFICATE IN ITIL INFRASTRUCTURE MANAGEMENT Guidelines for candidates who are taking the ICT Infrastructure Examination This qualification is based on ITIL Infrastructure Management as

More information

Yes Bank open source CRM. Yes Bank Collaborative CRM (YCCRM) Case Study. Empower business with Professional Open Source. Solutions.

Yes Bank open source CRM. Yes Bank Collaborative CRM (YCCRM) Case Study. Empower business with Professional Open Source. Solutions. Empower business with Professional Open Source Yes Bank open source CRM Yes Bank Collaborative CRM (YCCRM) Solutions Case Study We provide enterprise-ready professional open source business productivity

More information

Contents. BMC Remedy AR System 7.5.00 Compatibility Matrix

Contents. BMC Remedy AR System 7.5.00 Compatibility Matrix Contents AR SYSTEM SERVER SUPPORTED HARDWARE PLATFORMS AND OPERATING SYSTEMS... 3 AR SYSTEM SERVER SUPPORTED DATABASES...3 JAVA SUPPORT... 4 AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS...5 AR SYSTEM CLIENT

More information

Adoption of a PPM Solution Using An Agile Approach. Andy Robinson

Adoption of a PPM Solution Using An Agile Approach. Andy Robinson Adoption of a PPM Solution Using An Agile Approach Andy Robinson 1 Agenda Drivers for using a Portfolio and Project Management system Organisational maturity Where to start Planning, delivery, realisation

More information

Overview Application Incident Management. David Birkenbach ALM Solution Management August 2011

Overview Application Incident Management. David Birkenbach ALM Solution Management August 2011 Overview Application Incident David Birkenbach ALM Solution August 2011 How the New SAP Solution Manager Supports Business & IT SAP Solution Manager 7.1 provides: Better coverage of the complete customer

More information

Cost Savings with Tcat

Cost Savings with Tcat A quantitative TCO comparison study Abstract: Many web applications currently do not require a full JEE application server and will run fine on a light- weight, agile application server such as Tcat, an

More information

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Processes and Best Practices Guide (Codeless Mode)

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Processes and Best Practices Guide (Codeless Mode) HP Service Manager Software Version: 9.40 For the supported Windows and Linux operating systems Processes and Best Practices Guide (Codeless Mode) Document Release Date: December, 2014 Software Release

More information

Measurably reducing risk through collaboration, consensus & practical security management. 2015 CIS Security Benchmarks 1

Measurably reducing risk through collaboration, consensus & practical security management. 2015 CIS Security Benchmarks 1 Measurably reducing risk through collaboration, consensus & practical security management 2015 CIS Security Benchmarks 1 Background State of Idaho s Rights and Benefits as a CIS Security Benchmarks Member

More information

Roles & Grades Rate Cards and Applicable SFIA Skills

Roles & Grades Rate Cards and Applicable SFIA Skills Roles & s Rate Cards and Applicable Consultant Day Rate Card Consultant Day Rate Lead 900.00 Senior 800.00 Junior 0.00 CLAS Consultant and Competencies Lead CLAS Consultant Lead CLAS Consultant IT Governance

More information

300 at one blow! modernizing a NonStop application at Elmer Dienstleistungs GmbH & Co. KG. September 26, 2012. Juergen Depping CommitWork GmbH

300 at one blow! modernizing a NonStop application at Elmer Dienstleistungs GmbH & Co. KG. September 26, 2012. Juergen Depping CommitWork GmbH 300 at one blow! modernizing a NonStop application at Elmer Dienstleistungs GmbH & Co. KG September 26, 2012 Juergen Depping CommitWork GmbH Info@CommitWork.de www.commitwork.de Seite 1 300 at one blow!

More information

SOFTWARE TESTING SERVICES

SOFTWARE TESTING SERVICES SOFTWARE TESTING SERVICES testing services PRESENTATION PLAN 1. SOFTWARE TESTING: ROLE & GOALS 2. SOFTWARE TESTING AT SOFTWARE: QUICK FACTS 3. TYPES OF SOFTWARE TESTING SERVICES 4. SUPPORTING DOCUMENTATION

More information

Enterprise Applications Lifecycle Management

Enterprise Applications Lifecycle Management Enterprise Applications Lifecycle» Solutions and services overview HIGH-QUALITY SOLUTIONS Our Enterprise Application Services Framework» Enterprise Application Lifecycle Business and IT Senior / Steering

More information

How To Develop A System For A Car Dealership

How To Develop A System For A Car Dealership Curriculum Vitae Personal Details Name: Nationality: German Year of birth: 1980 Computer experience since: 2000 Core Competencies Senior Software Developer.Net Software architecture and design (OOA/OOD)

More information

UBS Training Course Catalog

UBS Training Course Catalog 2014 COURSE CATALOG SECURITY COURSES Advanced Ethical Hacking Secure Android Development Secure ios Development C/C++ Programming Security Complete Windows Security Cryptography Overview Designing Secure

More information

Database Marketing simplified through Data Mining

Database Marketing simplified through Data Mining Database Marketing simplified through Data Mining Author*: Dr. Ing. Arnfried Ossen, Head of the Data Mining/Marketing Analysis Competence Center, Private Banking Division, Deutsche Bank, Frankfurt, Germany

More information

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting Date November 2011 Company UXC Consulting Version Version 1.5 Contact info@uxcconsulting.com.au http://www.uxcconsulting.com.au This summary

More information