Remote Monitoring Management (RMM)

Transcription

1 MCLOUD PLAYBOOK YOUR GUIDE TO SOURCING CLOUD & IT SERVICES Remote Monitoring Management (RMM) WHERE RAINMAKERS THRIVE

2 IM For more information and pricing, contact Cloud Management Services. In the U.S.and Canada, call (800) , option 1 or cloud.management@ingrammicro.com

3 TABLE OF CONTENTS GO TO PAGE 16 Key Components, Processes That Should Be Remotely Monitored GO TO PAGE Ingram Micro Cloud Services RMM Guide GO TO PAGE LabTech RMM Platform GO TO PAGE AVG Managed Workplace GO TO PAGE N-Central GO TO PAGE Vistara Additional information can be found on

4 KEY COMPONENTS 16 Key Components, Processes That Should Be Remotely Monitored 16 Key Components, Processes That Should Be Remotely Monitored What are the most vital components and processes that integrators need to monitor remotely in a client s home network? By Michael Maniscalco, Many integrators now offer remote network monitoring and management as a base tier of client care programs. By establishing these service programs, integrators are setting themselves up to own the network, ensuring the core of today s integrated system is functioning properly. This service leads to better performance, increased reliability, cost savings for the customer, and increased efficiency for the integrator. Curious about what these remote network management packages actually do? In terms of systems monitoring and alerting, here are the 16 key processes and components that should be monitored. RMM GUIDE KEY COMPONENTS

5 KEY COMPONENTS Processes The basics of network monitoring include automated processes that verify: Internet Service Provider (ISP) uptime Slow Internet connections (latency) Network connection interruptions (packet loss) Domain Name Server (DNS) issues If there is a problem with any of these, either the associated services will not work as reliably as expected or the user could experience a degradation of quality. However, by implementing remote network monitoring and management, integrators ensure their client gets what they require from the ISP and are able to reliably access services such as Nest, Pandora, Rhapsody, Netflix, Hulu or AppleTV. Components Beyond ISP monitoring, integrators will also want to monitor the core of the system, which includes: Routers Switches Wireless access points Control processors Touchpanels Power Distribution Units (PDU) Uninterrupted Power Supplies (UPS) By maintaining the reliability and functionality of this core, integrators are taking the necessary steps to ensure that when the client needs to access any service, internal or external to their local network, they can do so without experiencing any difficulties caused by a device that is present in the home. CONTINUE READING ON PAGE 6

6 KEY COMPONENTS Finally, if the client s budget allows, integrators can begin to add the edge devices in the home. These include: Media extenders/players ZigBee devices PCs Network printers Audio/Video receivers Monitoring these devices is especially beneficial when they operate on the wireless network where they are more prone to interference. RMM GUIDE KEY COMPONENTS

7 KEY COMPONENTS These devices typically provide status details such as online/offline (plugged, unplugged, dead), network latency (bad or slow connections) or dropped packets (network interference, bad equipment, bad configurations). All of this information is useful when attempting to identify problems with today s complex integrated systems. A lot of value can be gained from remotely monitoring and managing the core of the system, or Digital Plumbing as it is often referred to. Without this, key components are prone to failure or degradation and blindly attempting to troubleshoot the causes can be both difficult and time-consuming. CONTACT US

8 INGRAM MICRO CLOUD SERVICES RMM GUIDE Request a RMM Guide SERVICE FEATURES Contract term Licensing options Labtech Monthly - 3 Yr Perpetual, Subscription Minimum $ value Agent Based Agentless Minimum # of NODES 25 Minimum # of Servers AV Embedded/Included Mobile Devices Patch Management Automated Remediation Remote Access Systems Printer Manager Netflow Monitoring Predictive/Forecast alerting Training & Support API Support Persistent State Management Network Audit Automation Hardware & Software Inventory Automated Policy & Alert Configuration Commandability & Reporting for AV Commandability & Reporting for Backup Products Mutliple Service Levels Full Automated Reporting Var and End Client Level Reporting Mutli-tenant Architecture Self-help Portal For more info contact Ingram Micro option 1, cloud.management@ingrammicro.com Confidential and Proprietary information of Ingram Micro Inc. - Do not duplicate without Ingram Micro's express written permission.

9 INGRAM MICRO CLOUD SERVICES RMM GUIDE N-able AVG Managed Workplace Vistara 1-3 Year Annual Annual Subscription Subscription Subscription Selected Items Phone & Guide/1:1 Scheduled a.s.a.p. For more info contact Ingram Micro option 1, cloud.management@ingrammicro.com Confidential and Proprietary information of Ingram Micro Inc. - Do not duplicate without Ingram Micro's express written permission.

10 INGRAM MICRO CLOUD SERVICES RMM GUIDE Request a RMM Guide SERVICE FEATURES Labtech Virtualization Support Vmware Citrix Hyper-V Software Support Window Linux Mac (Apple) Microsoft SQL Microsoft Exchange Intermedia Hosted Exchange Hardware Support Servers Desktop laptop Mobile Devices LAN, WAN & Wireless Network Device PSA NOC integration? Connectwise/Autotask/Tigerpaw NetEnrich NOC Vendor Owned NOC Live VHD helpdesk Live VHD NOC SalesForce.com COMPLIANCE HIPPA Sarbanes-Oxley PCI For more info contact Ingram Micro option 1, cloud.management@ingrammicro.com Confidential and Proprietary information of Ingram Micro Inc. - Do not duplicate without Ingram Micro's express written permission.

11 INGRAM MICRO CLOUD SERVICES RMM GUIDE N-able AVG Managed Workplace Vistara Virtualization Support Software Support Hardware Support PSA NOC integration? COMPLIANCE For more info contact Ingram Micro option 1, cloud.management@ingrammicro.com Confidential and Proprietary information of Ingram Micro Inc. - Do not duplicate without Ingram Micro's express written permission.

12 LABTECH LabTech RMM Platform LabTech Cloud empowers IT services providers with the exact same features and functionality of the LabTech Remote Monitoring and Management (RMM) Platform at a very affordable price. LabTech Cloud is perfect for customerfocused IT services providers looking to reduce operational burdens to focus on new customer acquisition. Benefits: 1. Minimal investment to expand your IT services business 2. Almost immediate return on investment 3. Flexible of a pay-as-you-go model Features: 1. Minimal time to install and setup 2. Full functionality of LabTech RMM for an affordable monthly fee 3. LabTech Cloud includes DNS, , disaster recovery and security cloud LINKS TO ADDITIONAL INFORMATION LabTech Cloud LabTech RMM Platform Overview RMM GUIDE KEY COMPONENTS

13 LABTECH Video will load soon... CONTACT US

14 AVG MANAGED WORKPLACE Managed Workplace Remote Monitoring & Management Software for IT Service Providers. AVG Managed Workplace (formerly Level Platforms) is a comprehensive next generation remote monitoring and management (RMM) platform deployed by thousands of managed services providers (MSPs) around the world. RMM GUIDE KEY COMPONENTS

15 AVG MANAGED WORKPLACE Our hybrid agentless cloud based platform monitors and manages all local and cloud IT infrastructure and applications, including the full range of mobile devices, from a single unified web-based dashboard with powerful automation and collaboration features to help manage the end-to-end IT user experience for all of the MSP s customers. Fully integrated NOC and Help Desk Services help MSPs seamlessly and economically scale their business to deliver new technology and competitive opportunities for their customers LINKS TO ADDITIONAL INFORMATION Managed Workplace: Managed Services Platform Overview Managed Workplace: Mobile Management CONTACT US

16 N-ABLE N-Central End-to-end RMM automation platform deployed by thousands of service organizations worldwide to monitor and manage hundreds of thousands of networked devices, N-central provides a comprehensive platform that includes; remote monitoring and management, remote control, integrated endpoint security, self healing, alerts, reporting, patch management, antis-spam, endpoint security support for Microsoft Exchange, and optional remote backup and recovery. Realize significant savings! Unique, industry leading Hybrid licensing model and standalone a-la-carte product offering for maximum up sell and cross selling opportunities and which dramatically lowers the costs of remotely monitoring, managing and controlling devices. It combines Professional licenses for devices requiring a full slate of management services, and Essentials licenses for all other devices. Efficiently and easily automate many IT services and routine tasks Proactively and effectively deliver services to customers and end-users in a cost and time-optimized way Report on the performance of your IT services with unmatched ease and detail Gain fingertip access to a wide variety of network performance reports that support a host of regulatory compliance needs including SOX and HIPAA RMM GUIDE KEY COMPONENTS

17 N-ABLE N-Able is offering their best Freemium ever! Join Today N-able is offering you 1,000 free licenses for a limited time. This exclusive offer is worth over $14,000 of free software there has really never been a better time to join! LINKS TO ADDITIONAL INFORMATION N-cental 9.2 Whats new 9.2 The MSP Report Advantage How to Objectively Evaluate Potential RMM Automation Solutions CONTACT US

18 VISTARA Vistara Vistara provides a comprehensive SaaS solution for modern IT operations that is currently used by over 1100 customers. Vistara automatically discovers a customer s entire distributed IT infrastructure and enables customers to unify their IT operations, manage public and private clouds, and deliver self-service IT. Monitoring and Alerting Automatically discovers and monitors your physical and virtual servers, applications, network, and storage devices. Asset Management Track assets through their full lifecycle. Service Desk Easily follow ITIL practices for service, incident and problem management. Role-Based Access Control Assets from each line of business can have separate role-based access controls, policies, service levels. Secure Remote Access to Managed Devices Secure remote access to servers over the web without no need for VPN. RMM GUIDE KEY COMPONENTS

19 VISTARA Manage Public and Private Clouds with Unified Role-Based Access Control Administer consoles on public and private cloud without VPN or manually keeping track of keys. Service Catalog to Enable Self-Service IT Define list of services and offer to end users via easy-to-use service catalog. LINKS TO ADDITIONAL INFORMATION Benefits for Value Added Resellers Benefits for Value Added Resellers Part 2 CONTACT US

20 I For more information and pricing, contact Cloud Management Services. In the U.S.and Canada, call (800) , option 1 or cloud.management@ingrammicro.com Additional information can be found on