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7 Voice Navigation IM / Twitter Messaging Signalling Media Terminal Applications Platforms Subscriber Databases Network Control Security TE Routing QoS Signalling VLAN Network Connectivity 3G Core ATM LTE WDM WiMax 7

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9 Cloud Virtual Internet Distributed Mainframe

10 Web Server Systems SaaS Database Network Application End-User Service 05:00 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 SLA/OLA Compliance 99% 99% % 99.9% 99.99% 99.9%? Unavailable or Slow Available, Performing as Expected

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13 Cloud Provider Service Assurance the new heterogeneity Enterprise Controlled Service Assurance Traditional Physical & Virtual (mainframe & dist) Co Location IaaS PaaS SaaS IT is subcontracting the services --foregoing direct control--but is still responsible to the business for the overall quality of service 13 assuring your cloud Copyright 2011 CA Inc. All rights reserved.

14 Business as Usual? > Infrastructure still owned by internal IT Private Cloud > I&O owns end-to-end assurance of infrastructure, application services and end-user experience > Full instrumentation available across the IT stack > Extend cloud benefits to core apps that cannot be externalised (yet) > Cloud could be hosted (virtual private cloud) Not exposed WAN 14

15 Losing Control? > Data center infrastructure owned by cloud service provider > Provider is responsible for security, availability, and recovery of their infrastructure - though, typically, not your application > Instrumentation still available at OS & application level > IT owns assurance of application service and end user experience Some Instrumentation though shared infrastructure complicates may need to SLAs be relocated service modeling challenges is provider instrumentation available? Not exposed Not exposed Public Cloud VPN / Internet 15

16 Private Cloud Public Cloud Internal Cloud (Data Center) Internet /VPN VPN / Internet Combining external cloud services to extend internal compute capacity Provides elastic capacity at the expense of some management visibility Important to provision management instrumentation when provisioning capacity 16

17 Losing Further Control? > PaaS offers facilities for application design, development, testing, deployment & hosting > Provider is responsible for security, availability, and recovery of platform infrastructure though still not your application > Instrumentation still available at application level you own the app > IT must focus on application performance and end user experience > Monitor application flow & response time into the cloud > As with any public cloud service, presents challenges for service modeling 17 Not exposed. Not exposed PaaS Cloud Internet

18 Hand Over the Keys? > Provider is responsible for security, availability, and recovery of the full IT stack > Providers offer range of services and SLAs for availability, performance and business continuity > IT must focus on customer experience Transaction & response time monitoring Passive & active testing Network flow analysis Not exposed Not exposed SaaS Cloud Internet 18.

19 IaaS Private IaaS Hybrid IaaS Public PaaS Public SaaS Public Management Transparency Management becomes increasingly obscured as we move towards SaaS Need to take advantage of instrumentation that is available in IaaS and PaaS Need to consider provisioning of instrumentation when provisioning cloud resources May need to redeploy traffic and end-user experience monitoring functions WAN instrumentation and visibility more important than ever Focus on user experience and overall service assurance even when gaps exist in end-to-end visibility Pinpoint problems to internal or cloud provider infrastructure 19

20 Application Performance Management Infrastructure Management Business Service Analytics Network Management Measure and manage IT according to the end user and business transaction and deliver an exceptional end user experience Link end-to-end service and transaction visibility with top-to-bottom understanding of the underlying infrastructure through dynamic service models Dynamically adjust and scale rapidly changing environments to reliably deliver consistent performance and proactively solve problems before services and end users are impacted

21 CA Technologies strategy for service assurance more relevant to cloud initiatives than ever Executive Do I have access to relevant IT information to make better business decisions? Service Operations Can I provide real-time prioritization according to business criticality? Customer Infrastructure Is my Infrastructure management cloud and application aware? How do I understand network behavior and usage? Applications How can I easily expand to cloudbased and composite applications and keep user and business process focus? 21 assuring your cloud Copyright 2011 CA Inc. All rights reserved.

22 requirements for successful cloud deployments business as unusual Executive Support Prioritize resources and effort based on business criticality Real-time service focused management designed for dynamic environments Fast problem resolution and reduced MTTR Ensured service quality for LOBs Service Operations Management Understand critical services performance and supporting technology Cloud Services Brokered Cloud Services End User Experience IT Leaders Virtual Assets Physical Assets IT Private/Hybrid Cloud Services Traditional Services $ Revenue Sources 22 Infrastructure Management Manage infrastructure as a part of the service; dynamic auto discovery and relationship mapping Applications Performance Management Map application transactions in realtime wherever they go across your traditional, private cloud and IaaS deployments

23 CA Service Assurance Suite CA Spectrum Infrastructure CA ehealth Performance CA NetQoS Suite CA Application Performance CA Service Operations Insight Discover infrastructure, map & dynamically maintain relationships Root Cause Analytics in the infrastructure Routing path visualisation and event management Integration to CA and 3 rd Party Systems 23

24 CA Service Assurance Suite CA Spectrum Infrastructure CA ehealth Performance CA NetQoS Suite CA Application Performance CA Service Operations Insight Performance collection across multi-technologies Automatic base-lining, trending and deviation from normal Real-time dashboards and 1000 s OOB reports Predictive performance based alarming 24

25 CA Service Assurance Suite CA Spectrum Infrastructure CA ehealth Performance CA NetQoS Suite CA Application Performance CA Service Operations Insight Traffic visibility Voice call quality and experience User experience by application Deep packet forensics 25

26 CA Service Assurance Suite CA Spectrum Infrastructure CA ehealth Performance CA NetQoS Suite CA Application Performance CA Service Operations Insight Deliver end-to-end transaction visibility across physical, virtual and cloud Link user experience with business impact to prioritize problem resolution Accelerate triage and root cause diagnostics Low overhead for production environment 26

27 CA Service Assurance Suite CA Spectrum Infrastructure CA ehealth Performance CA NetQoS Suite CA Application Performance CA Service Operations Insight Model & monitor services end-to-end Analyze how apps & components impact service delivery Pinpoint root cause and mitigate risk Integration framework and process automation 27

28 CA Service Assurance Suite CA Spectrum Infrastructure CA ehealth Performance CA NetQoS Suite CA Application Performance CA Service Operations Insight

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30 SECURE ASSURE PLAN SUPPORT SaaS External Providers Iaas Paas 30

31 31 enabling management of the dynamic

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